Let’s dive in!
What is Net Revenue Retention?
Why net revenue retention matters
View customer satisfaction and loyalty
Strategically acquire new customers
Identify issues related to customer retention and churn
Forecast the financial health and growth of your business
Better determine whether your customers find long-term value in your service
Factors that influence Net revenue retention
Pricing and packaging strategy
How to calculate net revenue retention
NRR Calculator – Excel Template
What Is a good net revenue retention rate for SaaS companies?
How to improve net revenue retention
Ways to reduce customer churn and improve net revenue retention
Invest in customer success team (CS)
Update and improve your product regularly
Ways to increase expansion and improve net revenue retention
Introduce new premium features
Ways to prevent downgrades and improve net revenue retention
Promote the most valuable features
Ask customers why they’re downgrading
Net revenue retention vs. gross revenue retention
Net Revenue Retention and Customer Success (CS)
The Challenges of Tracking Net Revenue Retention
NRR is a customer-centric metric
Impact of NRR of team size, technology and customer marketing
While pricing and packaging is one of the most powerful mechanisms to capture new customers, it is also the area that requires the most significant change in mindset. To help, we have developed a 3D Pricing and Packaging (P&P) Framework, embedded in real life examples, specific guidance, and benchmarks.
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With Zuora running in the background, we are well-equipped to deliver sustainable value to our customers, based on dynamically evolving offerings that fit the healthcare industry & care providers’ demands.
– Rahma Samow
Head of Siemens Healthineers Digital Health Global
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