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Zuora Introduces the Command Center, Available for All Zuora Customers

One place for Zuora Admins to monitor critical activity and troubleshoot problems across multiple environments, supported with embedded AI

Redwood City, Calif., June 21, 2023 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern businesses, today at Subscribed Live announced the Zuora Command Center, a central solution for Zuora admins to monitor critical activity, manage multiple environments, and troubleshoot issues with the support of embedded AI.

Changing market demands and customer needs require modern businesses to frequently deploy new products, pricing and processes. Billing and revenue systems are mission critical, and connected to the rest of an enterprise architecture like CRM, ERP, payment gateways, tax and more. An error can stop a company’s entire monetization process and ability to transact. To mitigate the risk of lost revenues, IT and engineering teams need a robust solution for comprehensive monitoring, rigorous testing, and seamless deployments embedded in their billing and revenue systems. Without an enterprise-grade solution, modern businesses impede their own agility and inadvertently jeopardize long-term customer experience, financial accuracy, and revenue compliance.

“Zuora Admins are really heroes of their companies – they enable the business to quickly react to changing market demands and deploy new solutions,” said Shakir Karim, VP, Product Management at Zuora. “The Zuora Command Center enables Zuora Admins to move faster with their monetization strategies and stay ahead of potential issues.”

With the Command Center, Zuora Admins now have the ability to:

Monitor mission critical activity within Zuora and across integrated systems

Monitor activity across sandbox and production environments through a configurable System Health Dashboard, and have near real-time visibility into transaction volumes and error messages.
Be proactive by setting threshold alerts to stay ahead of spikes.
Oversee the status of integrated systems, such as payment gateways and tax vendors.
Access multiple Zuora environments through a single login and easily manage users, groups, and environment permissions.

Accelerate deployments across Zuora environments

Use the Deployment Manager to quickly push new configurations to another environment, or rollback changes, and reduce the time for QA and testing.
Centralize the process of adding new users in various environments, reducing the time required to manage new users and setup testing requirements.
Access all Zuora environments, support tickets, and documentation through a single login and easily manage users, groups, and environment permissions from one place.

Troubleshoot problems with the help of embedded AI

Use embedded Zuora AI to diagnose issues with trained responses pulling from all documentation, community support, and more.
View open support tickets across the entire organization to understand work in progress, and easily create new tickets directly within the Command Center.

“Zuora’s Deployment Manager in the Command Center has been a game-changer for us,” said John Blanchard, Senior Financial Systems Manager at Twilio. “We recently implemented new functionality with multiple components, and with Zuora, there’s no need to make individual changes manually that slow us down – we have the foundation to support new products and change our go-to-market quickly.”

To learn more about Zuora Platform, please visit here.

Also today at Subscribed Live, Zuora announced the new Zuora Warehouse with BYOW, Zuora for Consumption, as well as Zephr, the Subscriber-Led Growth Engine.

About Zuora, Inc.

Zuora provides a leading monetization platform for recurring revenue businesses across all industries, enabling companies to unlock and grow customer-centric business models. After starting with Zuora Billing in 2007, Zuora’s award-winning multi-product portfolio now also includes Zuora Revenue, Zuora Collect, and Zephr, all powered by the Zuora Platform. Zuora serves as an intelligent hub that monetizes and orchestrates the complete quote to cash and revenue recognition process at scale. Through its industry leading technology and expertise, Zuora helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the Americas, EMEA and APAC. To learn more about the Zuora monetization platform, please visit www.zuora.com.

© 2023 Zuora, Inc. All Rights Reserved. Zuora, Subscribed, Subscription Economy, Powering the Subscription Economy, Subscription Economy Index, Zephr, and Subscription Experience Platform are trademarks or registered trademarks of Zuora, Inc. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

Forward-Looking Statements

This press release contains forward-looking statements that involve a number of risks, uncertainties and assumptions, including but not limited to statements regarding the expected benefits and releases of Zuora Command Center. Any statements that are not statements of historical fact may be deemed to be forward-looking statements. Actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in the “Risk Factors” section of Zuora’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission (SEC) on June 1, 2023, as well as other documents that Zuora may file from time to time with the SEC. The forward-looking statements in this press release are based on current expectations as of the date of this press release and Zuora undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. This press release also includes market data and certain other statistical information. Information that is based on estimates, forecasts, projections, or similar methodologies is inherently subject to uncertainties and actual events or circumstances may differ materially from events and circumstances reflected in this information.

SOURCE: ZUORA FINANCIAL

Media Contact:
Margaret Pack
press@zuora.com
619-609-3919

June 21, 2023

Zuora Introduces Zephr: The Engine to Power Subscriber-Led Growth for Any Industry

New product empowers companies to maximize customer lifetime value by delivering the right offer to each customer at every point in the subscriber lifetime.

Redwood City, Calif., June 21, 2023 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern businesses, today announced Zephr as the world’s first Subscriber-Led Growth engine at Subscribed Live. After powering more than 70 customers in the Media and Digital Publishing industry, including Forbes, McClatchy and NewsCorp, today’s announcement expands Zephr to support Subscriber-Led Growth in SaaS, Gaming, Fitness, Hospitality and beyond. With Zephr’s new Dynamic Offers module, Product and Growth teams can now dynamically create offers to target each subscriber and deliver ongoing value.

Modern businesses have shifted their focus from landing new customers to building customer lifetime value through subscriber relationships. Subscriber-led Growth requires modern businesses to engage subscribers directly through their product, build a deep understanding of each subscriber, and present offers based on what each subscriber values most. With Zephr, companies can now dynamically create offers that drive conversion and retention along the subscriber lifetime, such as freemium conversions, upsell add-ons, churn saves, and win-backs. Companies using Zuora now have an integrated monetization suite that drives Subscriber-led Growth and orchestrates monetization across billing, payments, collections, and revenue recognition processes.

“Modern businesses are built on subscriber-led growth. The best companies create a flywheel by driving product engagement, studying subscriber usage, and then delivering the best next offer based on what each subscriber values,” said Tien Tzuo, Founder and CEO at Zuora. “Zephr is the engine that powers this flywheel. We’re excited to expand Zephr beyond the media industry, giving any product or growth team the power to experiment and act on subscriber data in real-time.”

With Zephr in the Zuora product suite, modern businesses using Zuora now have the power to:

Act on a deep understanding of each subscriber through rich first-party data in Zuora, such as a subscriber’s active price plans, along with third-party data through extensions to CRM, ESP or CDP. Zephr also comes with Identity Management, Access Management and Entitlement Tracking to build an enhanced identity for every subscriber.
Create dynamic offers in real-time to drive conversion and retention throughout the subscriber lifetime. Target non-paying customers with time-limited bundles or discounts, target paying customers with relevant add-on offers, and decrease churn through win-back and churn save strategies.
Experiment and learn at speed with a low-code rules builder and over 50 pre-built decision points. Product and Growth teams can create and iterate in seconds, without draining engineering resources, and reduce time to market from months to minutes.
Reduce complexity and remove maintenance with an integrated monetization suite. Zephr builds dynamic offers using products already set up in the Zuora product catalog, removing the need for mass permutations of the same product and SKU explosions.
Minimize risk with built-in billing and revenue compliance: As subscribers convert and adopt new offerings, the complete Zuora suite helps finance teams automate billing, electronic payments, collections/AR, and revenue recognition downstream.
To learn more about Zephr and the new Dynamic Offers, please visit here.

Also today at Subscribed Live, Zuora announced the new Zuora Command Center, Zuora Warehouse with BYOW, as well as Zuora for Consumption.

About Zuora, Inc.

Forward-Looking Statements

This press release contains forward-looking statements that involve a number of risks, uncertainties and assumptions, including but not limited to statements regarding the expected benefits of Zephr, the Subscriber-Led Growth Engine. Any statements that are not statements of historical fact may be deemed to be forward-looking statements. Actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in the “Risk Factors” section of Zuora’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission (SEC) on June 1, 2023, as well as other documents that Zuora may file from time to time with the SEC. The forward-looking statements in this press release are based on current expectations as of the date of this press release and Zuora undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. This press release also includes market data and certain other statistical information. Information that is based on estimates, forecasts, projections, or similar methodologies is inherently subject to uncertainties and actual events or circumstances may differ materially from events and circumstances reflected in this information.

SOURCE: ZUORA FINANCIAL

Media Contact:
Margaret Pack
press@zuora.com
619-609-3919

June 21, 2023

Zuora's New Consumption Offering Unlocks the Potential of Consumption-based Pricing

New holistic solution empowers finance and product teams to launch and scale hybrid consumption offerings, while giving customers the transparency and flexibility they demand

REDWOOD CITY, Calif. – June 21, 2023 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern businesses, today at Subscribed Live introduced Zuora for Consumption, a holistic solution enabling product owners and finance teams to launch and scale product offerings with consumption-based pricing models.

Consumption-based pricing has taken off in recent years, as consumers and companies look to align pricing with value. Unfortunately for many companies, the promise of these models have been overshadowed by the challenges of bringing them to market. Zuora for Consumption combines a set of enterprise-grade consumption billing capabilities with industry leading revenue recognition to deliver a holistic solution that can help companies realize the potential of consumption pricing – especially hybrid consumption models.

Consumption-based pricing models can range from simple pay-as-you-go models to hybrid models that mix consumption with a recurring commitment, like prepaid credits. To unlock Subscriber-Led Growth, companies are increasingly using hybrid consumption models to balance customer flexibility with predictability for the business. Studies show that while 15% of SaaS companies have rolled out a largely pay-as-you-go model, three times as many companies (46%) take a hybrid approach. Zuora’s Subscribed Institute shows that the hybrid approach pays off, as companies with a hybrid consumption model grew faster than their peers who held onto pure pay-as-you-go pricing or pure recurring subscription pricing.

“Businesses and consumers love the idea of consumption pricing, but very few companies have really nailed the execution – the approach is too often piece mealed,” said Kyle Kolich, Vice President & General Manager of Product and Development. “We took a holistic approach with Zuora for Consumption – giving finance teams the right billing and revenue automation tools, customers the transparency and flexibility to consume what they want, and product owners the right pricing and mediation tools to pivot from pure pay-as-you go to hybrid models – and everything in between.”

Without the right tools, consumption pricing models can create several challenges that can slow growth and deliver a poor customer experience. Product owners struggle to get the data they need to price consumption services, finance teams face challenges with billing and revenue recognition, and customers can feel burned by surprise overages.

Zuora for Consumption addresses these roadblocks, delivering new capabilities across Zuora Billing and Zuora Revenue, including the ability to:

Design a wide range of consumption pricing strategies, from pay-as-you-go models to hybrid consumption pricing such as prepaid credits or upfront commitment, with a new Consumption Pricing Designer coming this fall. A new Formula Pricing model in the Designer allows added extensibility on any pricing model through a formula-based editor.
Simplify complex consumption data with the new native Mediation Engine, coming later this year. Enable product managers to test pricing models with new consumption dimensions without relying on engineering for data transformation and error handling. Ingest and meter up to 200k data records per second in preparation for rating and billing.
Provide customers transparency into consumption charges with near real-time consumption visibility and threshold notifications for upcoming overages, reducing negative customer experiences and revenue leakage. For hybrid consumption models, allow customers to see their consumed credits and rollover if prepaid credits are unused.
Empower finance teams with automated billing and revenue recognition for both pure pay-as-you-go and hybrid consumption pricing models. Finance teams can use Zuora to rate consumption charges in near real-time to automate billing operations and reduce errors for late consumption or duplicate usage records. Since consumption can change rapidly from day to day, Zuora’s consumption-based revenue recognition gives revenue accounting teams visibility into continuous revenue recognition, enabling them to know their current revenue position at any point during the month and relieve the pressure of reconciling massive amounts of consumption data at month-end close.

“We came to Zuora because we need to respond quickly to what we’re seeing in the market. We’ve leveraged the Zuora product catalog and easily extended it to set up different tiers, features, and consumption pricing models for our customers,” said Chaz Adams, Senior Product Manager at Flexcar. “Zuora helps us quickly update our pricing strategy based on market demands, without creating hundreds of thousands of SKUs on the backend.”

To learn more about Zuora for Consumption, please visit here.

Also today at Subscribed Live, Zuora announced the new Zuora Command Center, Zuora Warehouse with BYOW, as well as Zephr, the Subscriber-Led Growth Engine.

About Zuora, Inc.

Forward-Looking Statements

This press release contains forward-looking statements that involve a number of risks, uncertainties and assumptions, including but not limited to statements regarding the expected benefits and releases of Zuora for Consumption. Any statements that are not statements of historical fact may be deemed to be forward-looking statements. Actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in the “Risk Factors” section of Zuora’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission (SEC) on June 1, 2023, as well as other documents that Zuora may file from time to time with the SEC. The forward-looking statements in this press release are based on current expectations as of the date of this press release and Zuora undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. This press release also includes market data and certain other statistical information. Information that is based on estimates, forecasts, projections, or similar methodologies is inherently subject to uncertainties and actual events or circumstances may differ materially from events and circumstances reflected in this information.

SOURCE: ZUORA FINANCIAL

Media Contact:

Margaret Pack
press@zuora.com
619-609-3919

June 21, 2023

Zuora Warehouse and BYOW Fuels Modern Businesses with Data for Subscriber-led Growth

“Bring Your Own Warehouse,” or use the Zuora Warehouse, to power large-volume, high speed data analysis in pursuit of Subscriber-led growth

Redwood City, Calif., June 21, 2023 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern businesses, today at Subscribed Live announced the Zuora Warehouse and BYOW Technology to power large-volume, high-speed data analysis in the Zuora® user interface (UI). Companies can now directly connect their data warehouse to Zuora, helping them better analyze the performance of their business and take action on insights within Zuora.

To enable business leaders with the metrics and data analysis they need, IT and engineering teams are rethinking the way data is integrated and analyzed across their financial system architecture. When it comes to billing and revenue, surfacing insights and time-series analysis on large, historical data sets of transactions or consumption records can take days or weeks, impeding business leaders from making strategic decisions during time-sensitive situations. While many companies have invested in a warehouse to store and analyze data across multiple SaaS solutions, this approach limits the ability to use analyzed data for workflows and tasks in the native billing and revenue system.

With the Zuora Warehouse and BYOW Technology, Zuora customers will have the option to use their existing data warehouse or Zuora’s new data warehouse to power data analysis through elastic, high-scale queries that can run on unlimited data volumes. Analysis in Zuora’s UI includes pre-calculated recurring revenue metrics and, by the end of 2023, will be extended to provide a new generative AI to surface insights using natural language.

“While today’s warehouses can store large volumes of historical data, performing analysis in a separate business intelligence tool slows companies down when handling extremely time-sensitive billing and revenue operations data,” said Shakir Karim, VP, Product Management, Platform at Zuora. “Zuora Warehouse helps businesses query data quickly and efficiently – we’ve already seen an early adopter reduce their month-end close process by up to 80%.”

With Zuora Warehouse, business leaders are enabled to:

Power faster data analysis with high-scale, elastic data queries and pre-calculated metrics, including ARR and net retention. Data can be queried with the full power of SQL, without any limits on the number of input rows. Zuora Warehouse allows companies to create queries across all their Zuora entities to analyze performance.
Plug in an existing data warehouse, and analyze data back in the Zuora UI. Teams can select how often data should be refreshed to meet varying business needs, configure workflows to take action based on scans of data and create alerts to act upon calculated metrics, such as notifying subscribers, sales, and customer success of new upsell promotions based on propensity-to-buy models. Support for Snowflake is already available, with Redshift coming online later this year and even more data warehouse options planned on the heels of these releases.
Surface insights with AI-powered natural language search, coming this winter, to identify snapshot trends in Zuora without the need to configure or code. Companies can leverage these insights to guide monetization strategies using conversational questions, such as “Which geographies contributed to the most revenue?” or “ Which customers are likely to upgrade?”

To learn more about Zuora Platform, please visit here.

Also today at Subscribed Live, Zuora announced the Zuora Command Center, Zuora for Consumption, as well as Zephr’s Subscriber-Led Growth Engine.

About Zuora, Inc.

Forward-Looking Statements

This press release contains forward-looking statements that involve a number of risks, uncertainties and assumptions, including but not limited to statements regarding the expected benefits of Zuora Warehouse with BYOW. Any statements that are not statements of historical fact may be deemed to be forward-looking statements. Actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in the “Risk Factors” section of Zuora’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission (SEC) on June 1, 2023, as well as other documents that Zuora may file from time to time with the SEC. The forward-looking statements in this press release are based on current expectations as of the date of this press release and Zuora undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. This press release also includes market data and certain other statistical information. Information that is based on estimates, forecasts, projections, or similar methodologies is inherently subject to uncertainties and actual events or circumstances may differ materially from events and circumstances reflected in this information.

SOURCE: ZUORA FINANCIAL

Media Contact:
Margaret Pack
press@zuora.com
619-609-3919

June 21, 2023

Zuora Appoints Software Engineering Leader Pete Hirsch as Chief Product and Technology Officer

Redwood City, Calif., June 13, 2023 – Zuora, Inc. (NYSE: ZUO), a leading monetization platform provider for recurring revenue businesses, today announced the appointment of Pete Hirsch as its Chief Product and Technology Officer. Hirsch will join Zuora on July 10, 2023 and report to founder and CEO Tien Tzuo to lead the company’s global product innovation and engineering functions.

Hirsch comes to Zuora with more than 30 years of software engineering experience leading enterprise product and engineering organizations. Most recently, he was Chief Technology Officer at BlackLine, a financial controls and automation software company, where he led the company’s product and technology groups, set its technology direction and scaled its global cloud platform. Prior to BlackLine, Hirsch was Executive Vice President of Technology and Operations at fintech provider Ellie Mae, where he oversaw all technology functions, including product development, public cloud and SaaS operations.

“Pete is the right leader to further accelerate our product innovation engine and help companies make the critical shift to customer-centric business models,” said Tzuo. “His proven ability to scale organizations across financial and accounting technology will be essential as we continue to expand our product suite. Pete is a compassionate and transparent leader who builds great cross-functional partnerships that align with our Zuora values.”

Hirsch also brings experience from SAP, where he was Senior Vice President and Chief Architect of Ariba, and then Senior Vice President, Ariba Cloud Engineering & Technology, focused on its mainline cloud engineering team following its acquisition. Before that, he spent several years at IBM, where he led a SaaS business unit and supported the acquisition of several companies.
“Zuora is an industry pioneer that has transformed the way the world sees recurring revenue, from subscription to consumption and beyond,” said Hirsch. “I was drawn to Zuora because of its fantastic market position: mature enough to make an impact with its established multi-product portfolio, but there’s still opportunity to be agile and move quickly. I look forward to joining the team and Zuora’s clear sense of shared mission.”

About Zuora, Inc.
Zuora provides a leading monetization platform for recurring revenue businesses across all industries, enabling companies to unlock and grow customer-centric business models. After starting with Zuora Billing in 2007, Zuora’s award-winning multi-product portfolio now also includes Zuora Revenue, Zuora Collect, and Zephr, all powered by the Zuora Platform. Zuora serves as an intelligent hub that monetizes and orchestrates the complete quote to cash and revenue recognition process at scale. Through its industry leading technology and expertise, Zuora helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the Americas, EMEA and APAC. To learn more about the Zuora monetization platform, please visit www.zuora.com.

SOURCE: ZUORA FINANCIAL

Media Contact:
Margaret Pack
press@zuora.com
619-609-3919

June 13, 2023

Sodexo Benefits and Rewards Services Selects Zuora to Help Expand its World-Leading Employee Benefits & Engagement Business

Zuora will streamline all billing activities for hundreds of Sodexo Benefits and Rewards Services products reaching corporate clients, merchants and consumers

Redwood City, Calif. and Paris, June 7, 2023 – Zuora, Inc. (NYSE: ZUO), a leading monetization platform provider for recurring revenue businesses, today announced that Sodexo Benefits and Rewards Services, a world leader in employee benefits and engagement solutions, has selected Zuora® to power its billing services, helping to launch new products and services for its clients. Part of Sodexo Group, a Fortune 500 global food services and facilities management leader with a presence in 53 countries, Sodexo Benefits and Rewards Services serves 500,000 clients and 1.7 million merchants globally, benefiting 36 million consumers.

“We work with a vastly diverse client base, yet they all have the same goal: to provide their employees with a better quality of life at work and beyond. Now when we bring new products to market, our clients can focus on offering innovative new benefits to their employees, without worrying about the complexity of billing changes. Zuora was the perfect fit to do this and accelerate our growth,” said Viktoria Otero Del Val, SVP Strategy, Product and Customer Experience at Sodexo Benefits and Reward Services.

With €4.4 million in daily transactions, Sodexo Benefits and Rewards Services needed a flexible and scalable solution to roll out new products and pricing models at a rapid pace. As one of the world leaders in employee experience, Sodexo Benefits and Rewards Services manages more than 250 products in 31 countries all with a uniquely digital approach backed by industry leading technology. By adding Zuora, Sodexo Benefits and Rewards Services plans to optimize all billing activities for its clients, merchants and consumers. This includes product catalog management, subscription management, contract management, refunding, partial billing, reporting and financial integrations.

“Flexibility was critical for Sodexo Benefits and Rewards Services to manage customizable offerings,” said Romuald Méresse, Managing Director of Zuora France. “Now on Zuora, Sodexo Benefits and Rewards Services is equipped to quickly expand to new countries and better nurture its direct relationships with clients, merchants and consumers.”
Sodexo Benefits and Rewards Services has already launched Zuora in major geographies and plans to expand to 10 countries globally.

To learn more about how Zuora powers the full quote to cash and revenue recognition process, please visit zuora.com.

About Sodexo Benefits & Rewards Services
Sodexo Benefits & Rewards Services is a digital-first employee benefits and engagement company, operating in a tech-advanced digital ecosystem, creating compelling employee experiences designed to help people feel engaged, motivated, and cared for. As the number two world leader in employee experience, they deliver a full suite of digital and innovative solutions in 31 countries.

Every day 36 million consumers worldwide interact with their products and services all targeted to what consumers really need to thrive. From ordering food to accessing health and wellbeing benefits, Sodexo BRS helps clients empower, support and care for their employees, everywhere. Connecting their consumers through 500 000 clients to 1.7 million affiliated merchants around the world, Sodexo BRS drives an end-to-end ecosystem and offers a Best-in-Class digital experience for each, with high CSR standards.

SOURCE: ZUORA FINANCIAL

Media Contact:
Margaret Pack
press@zuora.com
619-609-3919

June 7, 2023

Zuora Reaches 100% Renewable Energy, Maintains Carbon Neutrality and Progresses DE&I Efforts in Latest ESG Impact Report

REDWOOD CITY, Calif. – May 1, 2023 – Zuora, Inc. (NYSE: ZUO), a leading monetization platform provider for recurring revenue businesses, today launched its second annual Environmental, Social and Governance (ESG) Impact Report.

The second annual report underscores the creation of Zuora’s global, cross-functional ESG leadership team to guide its overall strategy. This includes the development of publicly facing metrics and goals for “Human Capital Management,” “Diversity, Equity and Inclusion” and “Environmental Management” that align to Zuora’s company values.

Zuora’s fiscal year 2023 ESG Impact Report highlights the following accomplishments:

Reached 100% renewable energy for Zuora’s global real estate footprint.
Maintained carbon neutrality for the second year in a row, reaffirming the company’s commitment moving forward.
Built a more inclusive and equitable team: 42% of Zuora employees self-identified as members from underrepresented groups, progressing toward the company’s goal to have 50% of its global workforce self-identify as members from underrepresented groups by the end of fiscal year 2025.*
Upheld Zuora’s Pledge 1% commitment: Zuora donated over $1 million to mission-aligned nonprofits around the world, and 81% of Zuora employees gave back through volunteer hours or company-matched donations.
Obtained ISO 27701 certification, a certification standard for privacy information management systems (PIMS) that helps protect privacy rights when an organization processes personal information.

“Zuora’s purpose is to help people subscribe to modern ways of doing business – ways that are better for people, better for companies and ultimately better for the planet,” said Tien Tzuo, Founder and CEO at Zuora. “This inspires how we approach ESG authentically at Zuora, the progress we’ve made and our commitment to expanding these efforts.”

The report reiterates Zuora’s ESG focus areas and provides comprehensive updates to its ESG strategy and execution. As the company continues to scale, ESG will continue to be a top priority to drive long-term business success.

To access the full report, visit here.

Forward-Looking Statements
The report does not cover all information about our business. References in the report to information should not be construed as a characterization regarding the materiality of such information to our financial results or for purposes of the U.S. securities laws. The information covered by the report and this press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding our ESG goals, commitments, and strategies and related business impacts. These statements involve risks and uncertainties, and actual results may differ materially from any future results expressed or implied by the forward-looking statements. More information on risks, uncertainties, and other potential factors that could affect our business and performance is included in our filings with the SEC, including in the “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” sections of the company’s most recently filed periodic reports on Form 10-K and Form 10-Q and subsequent filings. We assume no obligation to update any forward-looking statements or information, which speak as of their respective dates.

*For purposes of Zuora’s ESG Impact Report, underrepresented groups are currently defined as women globally and US-based employees who self-identify as Asian, Black or African American, Hispanic or Latinx, Native American or Alaska Native, Native Hawaiian or Pacific Islander, or two or more races.

SOURCE: ZUORA FINANCIAL

Investor Relations Contact:
Luana Wolk
investorrelations@zuora.com
650-419-1377

Media Contact:
Margaret Pack
press@zuora.com
619-609-3919

May 1, 2023

Zuora Introduces the Faces of Modern Business, Leaders Shaping the Future Through Direct, Digital Customer Relationships

Zuora Introduces the Faces of Modern Business, Leaders Shaping the Future Through Direct, Digital Customer Relationships

REDWOOD CITY, Calif. – April 12, 2023 – Zuora, Inc. (NYSE: ZUO), a leading monetization platform provider for recurring revenue businesses, today launched the Meet the Faces of Modern Business campaign, spotlighting five momentous leaders, The Accelerators, who are driving change and shaping the customer-centric businesses of the future.

Zuora is powering a community of people who subscribe to modern business. Since customer demands are constantly changing, business leaders are embracing customer-centricity and future-proofing as part of necessary reinvention or to stay relevant. Establishing direct relationships with customers is a critical first step. But doing modern business well requires a proactive, holistic approach with a combination of the right business models, technology and organizational structures.

“Subscribing to modern business brings direct, digital customer relationships to the forefront – encouraging ways of doing business that are better for people, better for companies and ultimately better for the planet,” said Tien Tzuo, Founder and CEO at Zuora. “By challenging the status quo and redefining those customer relationships to future-proof their business, The Accelerators are leading this transformation.”

Across company sizes and industries, The Accelerators are doing modern business and driving growth throughout the quote-to-revenue process: from pioneering recurring revenue models, to customer offers and subscriber experience, to payments and revenue recognition. Inaugural Accelerators include:

Additional Accelerators will be highlighted throughout the campaign and brought to life across various channels, including connected TV, out-of-home (OOH) advertising, paid social, Zuora.com and Zuora social media channels.

To learn more about modern business and The Accelerators, please visit here.

SOURCE: ZUORA FINANCIAL

Media Contact:
Margaret Pack
press@zuora.com
619-609-3919

April 12, 2023

Zuora Subscription Economy Index Continues to Outpace the S&P 500 Despite Global Macroeconomic Conditions

Recurring revenue business models find multiple opportunities for growth even in a turbulent economy

REDWOOD CITY, Calif. – Mar. 29, 2023 – Zuora, Inc. (NYSE: ZUO), a leading monetization platform provider for recurring revenue businesses, today released its latest Subscription Economy Index™ (SEI) report, which found subscription-based companies in the SEI have experienced 3.7x faster growth rates than the S&P 500 over the past 11 years.

2022 reached an economic turning point with concerns of inflation, ongoing supply chain disruptions, rising geopolitical tensions and the continued threat of COVID-19 variants,^[1]which often resulted in tighter budgets. However, the latest SEI report shows recurring revenue businesses continue to grow by acquiring new customers, retaining existing ones and expanding revenue with new add-ons and packages.

In the latest SEI report, The Subscribed Institute at Zuora® found:

Subscription businesses in the SEI continue to outpace the S&P 500: In 2022, the SEI experienced 12% revenue growth compared to 10.6% for the S&P 500.
Even as budgets tighten, churn rates remain relatively consistent: SEI average quarterly churn was 6.36% in 2022 compared to 6.13% in 2018.
Subscriber acquisition is trending up since pandemic lows: Companies acquired new subscribers at higher rates in 2022 compared to the two years prior.
Average revenue per account (ARPA) growth continues to show a positive trendline, but slowed in 2022: 2022 ARPA growth rates were lower than 2021, decreasing from 1.89% in Q2 to 0.97% in Q4. ARPA growth can slow when companies offer customers the flexibility to downgrade or pause their subscriptions, or when using promotional pricing to attract new subscribers. Both are best practices to add and maintain subscribers, especially in an uncertain market.
SaaS continues to be the fastest-growing sector in the SEI: The Software as a Service (SaaS) sector outperformed other SEI sectors in 2022, with 12.3% revenue growth on average.

“Despite economic headwinds, spending habits are still trending positively toward digital services and experiences offered through subscriptions,” said Amy Konary, Founder and Senior Vice President of The Subscribed Institute at Zuora. “Recurring revenue models can offer subscribers predictable spending opportunities with clear value and savings over time. Finding ways to be indispensable with products and services that customers value will be key.”

The latest SEI report also includes the impact of businesses with subscription revenue by sector covering businesses in SaaS, Media and Manufacturing, as well as by region in EMEA and APAC.

Zuora’s Subscription Economy Index analyzes the growth and resilience of recurring revenue businesses. Comprised of anonymized, aggregated, system-generated activity on the Zuora Billing service, the SEI measures the change in the volume of business for subscription-based products and services across more than 500 businesses. The index represents a range of flexible recurring pricing models, such as consumption and time-based memberships. The SEI report is intended to view trends in the Subscription Economy® as a whole.

The Subscription Economy Index report is available for download here.

About Zuora, Inc.
Zuora provides a leading monetization platform for recurring revenue businesses across all industries, enabling companies to unlock customer-centric business models. After starting with Zuora Billing in 2007, Zuora’s award-winning multi-product portfolio now also includes Zuora Revenue, Zuora Collect, and Zephr, all powered by the Zuora Platform. Zuora serves as an intelligent hub that monetizes and orchestrates the complete quote to cash and revenue recognition process at scale. Through its industry leading technology and expertise, Zuora helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the U.S., EMEA and APAC. To learn more about the Zuora monetization platform, please visit www.zuora.com.

Forward-Looking Statements
This press release contains forward-looking statements that involve a number of risks, uncertainties, and assumptions, including but not limited to statements regarding the expected growth and trends of subscription-based companies (including companies in the SEI report) and non-subscription based companies. Any statements that are not statements of historical fact may be deemed to be forward-looking statements, and actual results could differ materially from those stated or implied in forward-looking statements. The SEI report also includes market data and certain other statistical information and estimates from other parties, including industry analysts and market research firms. Zuora believes these third party reports to be reputable, but has not independently verified the underlying data sources, methodologies, or assumptions. Information that is based on estimates, forecasts, projections, market research, or similar methodologies is inherently subject to uncertainties and may differ materially from actual events or circumstances.

[1] “Economic conditions outlook,” McKinsey & Company, December 2022

SOURCE: ZUORA FINANCIAL

Media Contact:
Margaret Pack
press@zuora.com
619-609-3919

March 29, 2023

Zuora Launches Purpose-Built Billing and Revenue Recognition Solution for Consumption Business Models

Companies now have full visibility into consumption to drive revenue forecasting and maximize customer retention

Redwood City, Calif. — January 12, 2023 — Zuora, Inc. (NYSE: ZUO), a leading monetization platform provider for recurring revenue businesses, today announced new purpose-built consumption-based billing and consumption-based revenue recognition solutions. With these new offerings, Zuora’s market-leading solution now provides end-to-end billing and revenue recognition for consumption-based pricing, giving companies a comprehensive solution to quickly iterate across quote-to-cash and revenue accounting. By combining billing and revenue recognition capabilities, Zuora® offers the unique ability for companies to quickly go-to-market with flexible consumption models, all while maintaining revenue recognition that helps companies comply with ASC 606 and IFRS 15 standards.

As uncertain economic conditions continue, it’s critical for companies to tap into flexible monetization strategies to offer services with additional value. Zuora currently powers consumption-based pricing for over 40% of its customers, which have seen up to 22% higher net dollar retention (NDR) and 11% higher subscriber growth year-over-year (YoY) compared to their peers^[1]. With experience powering consumption-based billing for hundreds of companies over the past decade, such as Zoom and Siemens, Zuora offers numerous complex models, while helping companies overcome the operational complexities that can come with consumption-based pricing.

“Across industries, subscribers continue to demand pricing flexibility to change their subscriptions often and to pay for what they consume,” said Mathangi Ramanathan, Vice President of Product Management and General Manager at Zuora. “Businesses need the agility to experiment quickly and often, track and report on the consumption, and make it work seamlessly with their entire ecosystem. Over the past few years, many companies have adopted consumption models beyond the simple ‘pay-as-you-go,’ such as a prepaid drawdown model or multi-attribute consumption model, which creates added risk and complexity for finance teams.”

Since consumption is unpredictable and can change day to day, or even minute to minute, it can be challenging for finance teams to have full visibility into consumption across the customer base and accurately forecast for future consumption. This lack of predictability creates risk and complexity for revenue recognition. By adding a purpose-built solution for consumption-based revenue recognition, Zuora is now also helping companies better prepare and mitigate risk for the variance that can come with consumption-based pricing.

With this launch, Zuora adds:

Out-of-the-box monetization models, such as prepaid drawdown, minimum and maximum commit, and pooled usage pricing, enabling businesses the ability to quickly react and adapt to their customers’ needs.
Consumption analytics, near real-time processing, and threshold notifications, enabling customers to see their consumption in near real-time and limit their spend. The same capabilities enable companies to monitor and forecast expansion opportunities for customers with high consumption.
Consumption-based reporting, dashboards and analytics, allowing companies to operationalize and automate consumption revenue recognition policies. This enables revenue accounting teams to better predict, forecast, and mitigate financial risks related to taking on the consumption-based pricing models.

“With Zuora, we’ve implemented consumption in a variety of ways that provide immediate value, increasing flexibility for our customers while making revenue more predictable,” said Moshe Sarusi, Director of Finance Operations and Global Billing at Yotpo. “By powering these models, Zuora is a critical partner that is helping us achieve stronger retention and faster growth.”

To learn more about Zuora’s new consumption-based solutions, please visit here. For more on Yotpo’s story, please watch the interview here.

Forward-Looking Statements
This press release contains forward-looking statements that involve a number of risks, uncertainties and assumptions, including but not limited to statements regarding the expected benefits of Zuora’s new purpose-built consumption-based billing and consumption-based revenue recognition products, Zuora’s expectations regarding companies shifting to recurring revenue business models, and the expected growth and trends in the market for consumption based and subscription businesses. Any statements that are not statements of historical fact may be deemed to be forward-looking statements. Actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in the “Risk Factors” section of Zuora’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission (SEC) on December 8, 2022, as well as other documents that Zuora may file from time to time with the SEC. The forward-looking statements in this press release are based on current expectations as of the date of this press release and Zuora undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. This press release also includes market data and certain other statistical information. Information that is based on estimates, forecasts, projections, or similar methodologies is inherently subject to uncertainties and actual events or circumstances may differ materially from events and circumstances reflected in this information.

[1] Based on Zuora internal testing

SOURCE: ZUORA FINANCIAL

Media Contact:
Margaret Pack
press@zuora.com
619-609-3919

January 12, 2023

Zuora Recognized as a Leader in the 2022 IDC MarketScape for Enterprise-Focused Subscription and Usage Management Applications

Redwood City, Calif. October 25, 2022 — Zuora, Inc. (NYSE: ZUO), a leading monetization platform provider for recurring revenue businesses, today announced that it has been recognized for the third time as a Leader by the IDC MarketScape. The new IDC MarketScape: Worldwide Enterprise-Focused Subscription and Usage Management Applications 2022 Vendor Assessment recommends Zuora® if you need “a comprehensive and enterprise-grade subscription and usage revenue management solution to intelligently automate the quote-to-revenue process.”

The IDC MarketScape recognized Zuora’s strengths, including its platform maturity and business model agility, as well as strong pricing capabilities. Customers interviewed by IDC also said that they were “very confident” that Zuora would be their subscription and usage management vendor of choice for the future.

“We expect Zuora will continue to be a subscription and usage management vendor of choice for its customers,” said report author Mark Thomason, Research Director for IDC responsible for the Digital Business Models and Monetization practice. “Zuora’s consistent momentum of innovation in AI and scaling capabilities is helping its customers manage recurring revenue in the enterprise. Zuora does a great job of understanding customer needs and responding with thoughtful features that are easy to use.”

According to the IDC MarketScape, through Zuora’s broad feature set, customers have the ability to enable recurring business models at enterprise scale. The report also highlighted that Zuora customers loved being able to have “a comprehensive set of collections and churn management features backed by analytics to ensure revenue stays on track.”

“We’re constantly innovating at Zuora to help our customers better nurture and monetize subscriber relationships across the entire quote to cash and revenue recognition process at scale,” said Sri Srinivasan, Chief Product and Engineering Officer at Zuora. “This recognition by the IDC MarketScape is a testament to our leadership, technology and expertise to help enterprises transform and accelerate recurring revenue.”

The report analyzed the subscription management service provider market and identified 12 key companies within that sector to assess. The report’s evaluation is based on interviews with vendors, publicly available information and end-user experience in order to provide a consistent assessment of each vendor.

The IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the icons.

The Zuora IDC MarketScape profile is available for download here.

About Zuora, Inc.
Zuora provides a leading monetization platform for recurring revenue businesses across all industries, enabling companies to unlock customer-centric business models. After starting with Zuora Billing in 2007, Zuora’s award-winning multi-product portfolio now includes Zuora Revenue, Zuora Collect, and Zephr, a Zuora Company. Zuora serves as an intelligent hub that monetizes and orchestrates the complete quote to cash and revenue recognition process at scale. Through its industry leading technology and expertise, Zuora helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the U.S., EMEA and APAC. To learn more about the Zuora monetization platform, please visit www.zuora.com.

© 2022 Zuora, Inc. All Rights Reserved. Zuora, Subscribed, Subscription Economy, Powering the Subscription Economy, and Subscription Economy Index are trademarks or registered trademarks of Zuora, Inc. Third party trademarks mentioned above are owned by their respective companies.

About IDC MarketScape
IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

Forward-Looking Statements
This press release contains forward-looking statements that involve a number of risks, uncertainties, and assumptions, including but not limited to statements regarding our future capabilities and growth prospects. Any statements that are not statements of historical fact may be deemed to be forward-looking statements. Our actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in our Form 10-Q filed with the Securities and Exchange Commission on September 1, 2022 as well as other documents that may be filed by us from time to time with the Securities and Exchange Commission. The forward-looking statements included in this press release represent views as of the date of this press release. We undertake no intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

SOURCE: ZUORA FINANCIAL

Media Contact:
Margaret Pack
press@zuora.com
831-234-3819

October 25, 2022

Zuora Subscription Economy Index Shows Enduring Power of Subscription Businesses Amid Economic Uncertainty

Revenue growth for companies in the SEI was 9% greater than companies in the S&P 500 for the first half of 2022

Redwood City, Calif. October 12, 2022 — Zuora, Inc. (NYSE: ZUO), a leading monetization platform provider for recurring revenue businesses, today released a Subscription Economy Index™ (SEI) Snapshot, which found that even as the world faces economic uncertainty, subscription businesses in the SEI were resilient in the first half of 2022, with higher revenue growth compared to businesses in the S&P 500. These recurring revenue companies increased customer acquisition and revenue growth during the first half of the year, and subscription cancellations continued to be lower than pre-pandemic levels.

“Even amid increased inflation and bearish markets, we’re continuing to see recurring revenue business models provide durable growth and stability,” said Amy Konary, Founder and Senior Vice President of The Subscribed Institute at Zuora®. “By providing ongoing value through outcomes and experiences, these services can become indispensable to customers, allowing the companies to nurture and monetize digital relationships.”

Key findings of the SEI Snapshot include:

Subscriber-centric companies in the SEI continue to outperform more traditional, product-centric businesses: In the first half of 2022, revenue growth for companies in the SEI was 9% greater than companies in the S&P 500 (6.74% revenue growth for companies in the SEI compared to the S&P 500’s 6.16%).
In Q2 2022, while S&P 500 companies’ revenue growth decreased, SEI companies’ revenue increased: Revenue growth for companies in the SEI was 24% greater than companies in the S&P 500 in Q2 2022.
Despite macroeconomic headwinds, companies in the SEI increased subscriber acquisition: Companies in the SEI experienced subscriber growth rates through the first half of 2022 that were, on average, more than double that of those in 2021 (2021 quarterly average of 0.86% compared to 2.35% for the first half of 2022).
SEI companies are retaining subscribers at higher rates than before the pandemic: Churn (a metric that can measure the health of subscription businesses) remains lower than pre-pandemic levels for companies in the SEI, with a 2019 average quarterly churn rate of 6.50% compared to 6.13% for the first half of 2022.
SEI companies continue to nurture and grow their customer relationships: Average revenue per account (ARPA) growth in the SEI decreased from 2.78% in Q4 2021 to 0.94% in Q1 of this year, before rebounding in Q2 to 1.89%, which is higher than the three-year average of 1.81% (2019-2021).

Zuora’s Subscription Economy Index serves as a benchmark for recurring revenue businesses, comprised of a subset of more than 500 Zuora Billing customers across industries around the world. The complete Subscription Economy Index Snapshot is available for download here.

About Zuora, Inc.
Zuora provides a leading monetization platform for recurring revenue businesses across all industries, enabling companies to unlock customer-centric business models. After starting with Zuora Billing nearly 15 years ago, Zuora’s award-winning multi-product portfolio includes Zuora Revenue, Zuora Collect, and now, Zephr, a Zuora Company. Zuora serves as an intelligent hub that monetizes and orchestrates the complete quote to cash and revenue recognition process at scale. Through its industry leading technology and expertise, Zuora helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the U.S., EMEA and APAC. To learn more about the Zuora monetization platform, please visit www.zuora.com.

Forward-Looking Statements
This press release contains forward-looking statements that involve a number of risks, uncertainties, and assumptions, including but not limited to statements regarding the expected growth and trends of subscription-based companies (including companies in the SEI report) and non-subscription based companies. Any statements that are not statements of historical fact may be deemed to be forward-looking statements, and actual results could differ materially from those stated or implied in forward-looking statements. The SEI report and this Snapshot also include market data and certain other statistical information and estimates from other parties, including industry analysts and market research firms. Zuora believes these third party reports to be reputable, but has not independently verified the underlying data sources, methodologies, or assumptions. Information that is based on estimates, forecasts, projections, market research, or similar methodologies is inherently subject to uncertainties and may differ materially from actual events or circumstances.

Media Contact:
Margaret Pack
press@zuora.com
619-609-3919

October 12, 2022