Zuora Central
Platform

Easily extend processes, integrations, and data in Zuora.

Easily extend processes, integrations, and data in Zuora.

Customize and automate unique business processes

Build business flows fast using our user-friendly, drag-and-drop builder. With Workflow, you can automate day-to-day operations and trigger customer communications, provisioning, and data integrations all without custom code.

AUTOMATED FRAUD RESPONSE

Find fraudulent accounts, close their payment methods, and notify the customer

REACTIVATE SUBSCRIPTIONS THAT HAVE NO BALANCE

Find subscriptions that have no balance, remove amendment, update subscription, and reactivate via callout to a provisioning system

CANCEL OVERDUE SUBSCRIPTIONS

Find invoices with a balance, write them off, and cancel subscriptions

LOCALIZED PRICING BY COUNTRY

Retrieve country code and create localized rate plans & charges

EMAIL ORDER CONFIRMATION BASED ON CHANNEL

Find subscription orders, identify where they came from, and send confirmation email that corresponds to the channel

CUSTOM PAYMENT GATEWAY RECONCILIATION

Find payments, import order status from gateway, and create refund if payment failed in gateway

Integrate Zuora to your
industry-specific applications

If you’re a media company, you need to integrate with your web store. If you’re an IoT company, you need to integrate with your fulfillment system. Regardless of industry, Zuora Central is the hub that easily connects to your IT ecosystem and manages all subscription activity.

Orchestrate processes that trigger 3rd party systems such as entitlements and provisioning.

Integrate faster using pre-built integration frameworks, workflows, and rich APIs for CPQ, e-commerce, and other systems.

Extend the data model to
capture unique subscription information

Every company stores information that’s unique and important to their organization. Media companies monetize services that live on a content platform that’s tied to a unique ID. Auto companies provision access to services based on the vehicle identification number (VIN). No matter the industry, Zuora allows you to extend the data model to create a rich customer experience.

Extend the Zuora data model with additional objects and fields to capture more info for your business use cases.

Build data object mappings to standard Zuora objects to allow for easy reporting and data exports.

Developers and IT heroes

You get all the building blocks you need to integrate and extend Zuora with the Zuora Central Platform. You now have complete control to design unique subscriber experiences and orchestrate your subscription service.

Workflow

Design & build processes for specific use cases using conditional logic, rules, and automated actions.

Custom Objects

Customize the Zuora object model to work with external data and industry-specific data sources using new custom objects.

Events

Listen for subscription events and execute callouts, notifications, and workflows based on the triggers.

Data Query

Query data fast with SQL operators and export to any data warehouse with new query APIs.

Notifications

Send tailored communications to a customer
or callouts to an external system.

Central Security Model

TRUSTe

We safeguard information with government-level encryption. Every node in our infrastructure is protected with firewalls and network intrusion detection systems. And we meet a long list of industry compliance standards.

• IP Address range Restrictions

• Single Sign-On

• Data access controls

• 2 Factor Authentication

case study

Stackpath

"Thanks to Workflow Builder and other capabilities in the Zuora Central Platform, reporting is a lot easier and we have consistent data for our new platform, which has simplified our accrual process."

- Jason Gulledge, VP of Engineering at StackPath

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case study

Hudl

"I taught myself how to use Workflow Builder, and now I can build automation into existing business processes without asking engineering for help. Today, Workflow Builder runs daily and saves our internal teams hours of manual work. The more we use it, the more value it brings to our company.”

- Devin Schroeder Revenue Operations Analyst

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case study

KeepTruckin

“Zuora's Workflow Builder saves us 10 minutes per account that we used to manually manage. Zuora is helping us maximize subscription revenue and keep our customers informed and educated.”

- Ben Seeman, Credit and Collections Manager at KeepTruckin

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