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Zuora Named Leader with the Highest Rating in ISG Software Research Subscription Management Buyers Guides

Out of 24 software providers, Zuora leads in Subscription Management, Subscription Management Platforms, B2B and B2C Subscription Management

REDWOOD CITY, CALIF., July 16, 2024 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern business, today announced that it has been named a leader with the strongest performance by ISG Software Research (formerly Ventana Research), part of leading global technology research and advisory firm Information Services Group (ISG), in its Subscription Management Buyers Guides.

The analysis classified Zuora as Exemplary, with the highest rating in each of the four buyers guides. Additionally, the research highlighted Zuora’s success and growth over the last year as well as overall investments and improvements to its platform and products.

The 2024 ISG Subscription Management Buyers Guides evaluated 24 software providers to help best understand, assess and select software providers across the following four categories:

The Subscription Management Buyers Guide: Evaluates software providers that offer solutions addressing key elements of both B2B and B2C subscription management, focusing on comprehensive features and functionalities.
The Subscription Management Platforms Buyers Guide: Evaluates software providers that support the underlying technology and infrastructure supporting various subscription models.
The B2B Subscription Management Buyers Guide: Evaluates software providers that serve business-to-business enterprises, handling more complex customers with multiple product and service orders or individually negotiated prices.
The B2C Subscription Management Buyers Guide: Evaluates software providers that enable direct methods for customers to initiate and modify service plans and orders. It addresses the complexity of scaling a large number of subscribers while ensuring seamless customer engagement.

While companies continue to implement recurring revenue business models at growing rates, the reports also highlight increased adoption of additional pricing and monetization methods, particularly usage-based models.

“We’ve projected that by 2027, over one-half of all enterprises will deploy a mixed revenue model that includes subscriptions and usage pricing in addition to one-time sales as enterprises make adjustments to remain competitive,” said Stephen Hurrell, Director of Research, Office of Revenue at ISG. “Zuora provides comprehensive support for numerous pricing models with flexibility and scalability to help both B2B and B2C enterprises evolve with customer demand.”

“The ISG Subscription Management Buyers Guides confirm that leading enterprises need technology that enables them to flexibly monetize across their business,” said Pete Hirsch, Chief Product and Technology Officer at Zuora. “This recognition is a testament to our product innovation and ability to power Total Monetization through a diverse mix of revenue models, pricing and packaging.”

Visit here to view the ISG Subscription Management Buyers Guides, including provider rankings across seven product and customer experience dimensions as well as detailed research findings.

About Zuora, Inc.
Zuora provides a leading monetization suite to build, run and grow a modern business through a dynamic mix of usage-based models, subscription bundles and everything in between. From pricing and packaging, to billing, payments and revenue accounting, Zuora’s flexible, modular software platform is designed to help companies evolve monetization strategies with customer demand. More than 1,000 customers around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric and Zoom use Zuora’s leading combination of technology and expertise to turn recurring relationships and recurring revenue into recurring growth. Zuora is headquartered in Silicon Valley with offices in the Americas, EMEA and APAC. To learn more, please visit zuora.com.

Forward-Looking Statements
This press release may be deemed to contain forward-looking statements. Words such as “plan,” “expect” and “will” and variations of such words and similar expressions are intended to identify forward-looking statements. Such forward-looking statements involve risks and uncertainties. There are a significant number of factors that could cause actual results to differ materially from statements made in this press release.

Information on these risks and additional risks and uncertainties that could cause actual outcomes and results to differ materially from those included in or contemplated by the forward-looking statements contained in this release is included under the caption “Risk Factors” in our Annual Report on Form 10-K for the fiscal year ended January 31, 2024 and the Quarterly Report on Form 10-Q for the fiscal quarter ended April 30, 2024, which is available on the “Investors” page of our website at https://investor.zuora.com and on the U.S. Securities and Exchange Commission’s website at www.sec.gov. Additional information will also be set forth in other documents that we may file from time to time with the Securities and Exchange Commission. All forward-looking statements contained herein are based on information available to us as of the date hereof. Except to the extent required by law, we do not assume any obligation to update these statements as a result of new information, future events, or otherwise.

© 2024 Zuora, Inc. All Rights Reserved. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

SOURCE: ZUORA, INC.

Media Contact:
Margaret Juhnke
press@zuora.com
619-609-3919

Investor Relations Contact:
Luana Wolk
investorrelations@zuora.com
650-419-1377

July 16, 2024

Zuora to Acquire Sub(x), Accelerating Subscriber Acquisition and Retention with New AI Capabilities for the Media Industry

REDWOOD CITY, CALIF., June 18, 2024 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern business, today announced its planned acquisition of Sub(x), an AI solution for digital publishing and media companies. With this acquisition, Sub(x) will transform Zuora’s existing paywall offering into an AI-powered paywall solution to gain deeper insights into subscriber behavior, constantly optimizing how offers are presented to maximize acquisition and retention.

Today’s competitive media landscape and changing market dynamics have increased pressure to effectively monetize and accelerate revenue growth. This requires more dynamic systems and technology that can continuously adapt pricing and packaging strategies at scale. A legacy method, such as propensity scoring, is static and does not update unless rerun with new data, which can hinder agility. Launching new offers and pricing changes, introducing new payment methods or creating new bundles can take days or even weeks, which can lead to missed opportunities and lost revenue.

Sub(x)’s AI uses reinforcement learning powered by first-party data that enables companies to optimize conversion without the need for manual testing and experimentation. This can reduce the time and costs associated with this type of activity by up to 90%. By continuously learning and adapting its strategies based on specific user interactions of a company’s unique audience, Sub(x) dynamically adjusts access and recommendations based on changing subscriber actions. Sub(x) also leverages AI without losing transparency, enabling customers to discover valuable audience patterns, and better understand which offerings are driving subscription revenue and conversions by customer behavior.

“Sub(x) adds a cutting-edge AI layer to Zuora, empowering our customers to constantly learn, present the right offers and continue to engage subscribers as preferences change over time,” said Tien Tzuo, Founder and CEO at Zuora. “Welcoming Sub(x) to the Zuora team immediately expands our holistic solution for media companies, while accelerating the pace of our AI innovation across Zuora’s monetization suite.”

“Publishers need the ability to drive speed over rigid planning, power data-driven decisions at scale and achieve continuous improvement over static goals for rapidly changing audience behaviors,” said Jonathan Harris, Founder and CEO at Sub(x). “Joining Zuora will give companies new agility to harness AI and monetize across their business.”

Zuora provides a comprehensive solution for the media industry to enable Total Monetization through a dynamic mix of revenue, pricing and packaging models, informed by first-party data. Its intelligent paywall and subscriber insight dashboards help maximize revenue and retention, while a low-code rules builder and agile product catalog allows companies to quickly create and deploy subscription offers without relying on developer resources or data teams. Additionally, Zuora enhances the customer experience and helps to reduce churn through AI-driven smart payment retries, a self-service subscription portal to update personal billing details and make amendments, over 45 payment methods and robust fraud protection.

Sub(x) is an established Zuora partner with an integrated solution in use by joint customers. After closing, Sub(x) will be available as a Zephr module within the Zuora product suite.

The acquisition of Sub(x) is expected to close by Zuora’s third quarter fiscal 2025 (October 31, 2024 or sooner) subject to customary approvals and closing conditions. Foros is acting as financial advisor and Freshfields Bruckhaus Deringer LLP as legal advisor to Zuora. Gerald Edelman LLP is acting as financial advisor and Simons Muirhead Burton LLP as legal advisor to Sub(x).

To learn more about Sub(x), please visit here.

Zuora is bringing together a community of leaders and visionaries to discuss the future of modern business and monetization for media and beyond at Subscribed Live Bay Area on June 26. Register here.

Forward-Looking Statements
This press release relates to the pending acquisition of Zeddit Limited t/a Sub(x) by Zuora, Inc. (“Zuora”, “we”, “our” or “us”). This press release may be deemed to contain forward-looking statements. Words such as “plan,” “expect” and “will” and variations of such words and similar expressions are intended to identify forward-looking statements. Such forward-looking statements involve risks and uncertainties, including statements regarding Sub(x)’s ability to transform Zuora’s existing paywall offering and help customers gain deeper insights into subscriber behavior, the ability to give companies new agility to harness AI and monetize across their business, the anticipated timing and impact of the proposed acquisition of Sub(x) on Zuora’s business, and the availability of Sub(x) in the Zuora monetization suite and product portfolio following the acquisition. There are a significant number of factors that could cause actual results to differ materially from statements made in this press release, including: risks associated with Zuora’s strategies, priorities, or plans taking longer to execute than anticipated; the effect of the announcement on the ability of Zuora or Sub(x) to retain key personnel or maintain relationships with customers; risks that the acquisition could disrupt current plans and operations; the ability of the parties to consummate the acquisition on a timely basis; the satisfaction of customary closing approvals and conditions; and general market, business, competitive and economic conditions. Percentages used in this press release are estimates or approximations and have not been assured or verified by an independent third party unless otherwise noted.

© 2024 Zuora, Inc. All Rights Reserved. Zuora and Zephr are trademarks or registered trademarks of Zuora, Inc. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

SOURCE: ZUORA, INC.

Media Contact:
Margaret Juhnke
press@zuora.com
619-609-3919

Investor Relations Contact:
Luana Wolk
investorrelations@zuora.com
650-419-1377

June 18, 2024

Zuora Releases Latest Global Impact Report, Committing to GHG Reduction Targets and Increasing Leadership Diversity

REDWOOD CITY, Calif. – June 17, 2024 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern business, today launched its fiscal year (FY) 2024 Global Impact Report.

The report emphasizes Zuora’s commitment to operating as a responsible, ethical, inclusive and sustainable company, with details on how it is progressing its global Environmental, Social and Governance (ESG) goals and programs.

Highlights from Zuora’s FY 2024 Global Impact Report include:

Committed to the Science Based Targets initiative (SBTi) with both near- and long-term greenhouse gas (GHG) reduction goals, the first step to achieving a net-zero target
Reached 100% renewable energy for Zuora’s global real estate footprint for the second consecutive year
Increased diversity of Zuora leadership year-over-year
Upheld Zuora’s pledge 1% commitment through $764,000 in corporate grants and employee donations
Continued community involvement: 88% of Zuora employees gave back to their communities through volunteering and giving programs
Established a Governance, Risk and Compliance (GRC) Committee to review progress and address potential gaps in policy

“Modern business is rooted in recurring relationships, and that means putting people first instead of products,” said Tien Tzuo, Founder and CEO at Zuora. “Subscribing to this philosophy guides the business models Zuora powers and how we approach ESG to create a more equitable, accessible and sustainable world for our customers, employees, shareholders and the community around us.”

Zuora’s FY 2024 Global Impact Report is prepared in accordance with the Sustainability Accounting Standards Board (SASB) framework and is informed by the Global Reporting Initiative Standards (GRI) and the United Nations Global Compact (UNGC).

To access the full report, visit here.

Forward-Looking Statements
The report does not cover all information about our business. References in the report to information should not be construed as a characterization regarding the materiality of such information to our financial results or for purposes of the U.S. federal securities laws or any other laws or requirements. The information covered by the report and this press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding our ESG goals, commitments, and strategies and related business impacts. These statements involve risks and uncertainties and assumptions based on information available to management as of the date of the report, and actual results may differ materially from any future results expressed or implied by the forward-looking statements due to a variety of factors, some which relate to matters beyond our control, including, among others, assumptions not being realized; failure to meet stated ESG goals or commitments and execute our strategies in the time frame expected or at all; socio-demographic and economic trends; evolving sustainability strategies; unexpected delays, difficulties and expenses in executing our ESG goals or commitments; the pace, cost and effectiveness of technological innovations; our ability to gather and verify data regarding impacts; the compliance of various third parties with our policies and procedures, or their commitments to us; our expansion into new products, services, technologies, and geographic regions; climate-related conditions and weather events; evolving state, federal or international legislative and regulatory changes or legal standards; and other unforeseen events or conditions.

More information on risks, uncertainties, and other potential factors that could affect our business and performance is included in our filings with the SEC, including in the “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” sections of the company’s most recently filed periodic reports on Form 10-K and Form 10-Q and subsequent filings. We assume no obligation to update any forward-looking statements or information, which speak as of their respective dates. Numbers and percentages used in the report are estimates or approximations and have not been assured or verified by an independent third party unless otherwise noted. Moreover, many of the assumptions, standards, metrics and measurements used in preparing the report continue to evolve and are based on assumptions believed to be reasonable at the time of preparation but should not be considered guarantees. Given the inherent uncertainty of the estimates, assumptions and timelines contained in this report, we may not be able to anticipate whether or the degree to which we will be able to meet our plans, targets or goals in advance.

SOURCE: ZUORA, INC.

Media Contact:
Margaret Juhnke
press@zuora.com
619-609-3919

June 17, 2024

Zuora Appoints John D. Harkey, Jr. to Board of Directors

REDWOOD CITY, Calif. – May 1, 2024 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern business, today announced the appointment of John D. Harkey, Jr. to the Zuora Board of Directors, effective April 30, 2024. With the addition of Mr. Harkey, the Zuora Board of Directors will consist of ten Board members, nine of whom are independent. The appointment is in connection with a cooperation agreement (the “Agreement”) Zuora has entered into with Scalar Gauge Fund, LP and certain of its affiliates (collectively, “Scalar Gauge”). Scalar Gauge is an investment firm that owns approximately 3.7% of Zuora’s outstanding class A common shares.

Jason Pressman, Lead Independent Director at Zuora, said, “John brings over 25 years of experience as a chief executive, director and private investor in companies across a wide range of industries, and we welcome him to the Zuora Board.”

Tien Tzuo, Founder, CEO and Chairman of the Board at Zuora, added, “Zuora is executing on our enhanced go-to-market strategy, modularizing our product offerings and expanding our portfolio of product offerings, and we look forward to benefiting from John’s financial expertise, experience in customer-centric industries, and track record of helping companies execute on strategic transformations.”

Mr. Harkey added, “With one of the most powerful, flexible and customer-friendly platforms for businesses looking to monetize their offerings, Zuora is incredibly well positioned to continue building on its momentum. I look forward to working closely and collaboratively with my fellow directors and the Zuora management team to build on the company’s strong foundation and drive shareholder value.”

The Agreement contains customary standstill, voting, non-disparagement, and other provisions. A complete copy of the Agreement will be filed on a Form 8-K with the U.S. Securities and Exchange Commission.

Sumit Gautam, Founder and Portfolio Manager of Scalar Gauge, said, “We have appreciated our constructive engagement with Zuora, and believe that adding John Harkey to the Board of Directors will contribute to unlocking tremendous value at Zuora.”

Mr. Harkey will serve as a Class I Director for a one-year term that is expected to expire at the 2025 Annual Meeting.

John D. Harkey, Jr. has over 25 years of experience as a chief executive, director and private investor in companies across a wide range of industries. Mr. Harkey is currently the Founder and Principal of JDH Investment Management, LLC – which is focused on investments in leading innovative technologies and emerging company opportunities in healthcare – and Chairman and Chief Executive Officer of Consolidated Restaurant Companies, Inc. – an operating and franchising company for seven restaurant brands. Prior to his current focuses, Mr. Harkey was the Co-Founder of AveXis, Inc., a biotechnology company, and Executive Chairman from 2010 to 2015. AveXis was sold to Novartis AG in November 2018.

Over the course of his career, Mr. Harkey has previously served on the board of directors of nine public companies. Mr. Harkey currently serves on the Board of Directors and Audit Committee of Lionsgate Entertainment Corp., is the Chairman of the Board of Directors of Dialectic Therapeutics, Inc., and Chairman of the Board of Veterinary Service, Inc. Mr. Harkey received his B.B.A. in Business Honors and a J.D. from the University of Texas at Austin and an M.B.A. from Stanford University School of Business.

About Scalar Gauge

Scalar Gauge is a special situations investment firm utilizing a private equity approach in public markets. The fund invests with a long-term view, and often works with management teams, boards and other strategic investors to help create shareholder value. For more information, please visit www.scalargauge.com.

About Zuora, Inc.

Zuora provides a leading monetization suite to build, run and grow a modern business through a dynamic mix of consumption models, subscription bundles and everything in between. From pricing and packaging, to billing, payments and revenue accounting, Zuora’s flexible, modular software platform is designed to help companies evolve monetization strategies with customer demand. More than 1,000 customers around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric and Zoom use Zuora’s leading combination of technology and expertise to turn recurring relationships and recurring revenue into recurring growth. Zuora is headquartered in Silicon Valley with offices in the Americas, EMEA and APAC. To learn more, please visit zuora.com.

Forward-Looking Statements

This press release contains express and implied forward-looking statements including but not limited to expectations regarding our strategy, product offerings and portfolio, investments and ability to achieve success. Forward-looking statements are subject to a number of risks, uncertainties and assumptions, other than statements of historical fact, that refer to future plans and expectations are forward-looking statements that involve a number of risks and uncertainties, many of which involve factors or circumstances that are beyond our control. Actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to our ability to achieve, sustain and manage our growth, our ability to execute on our go-to-market strategy and our ability to compete effectively with our products, as well as other risks detailed in the “Risk Factors” section of Zuora’s Annual Report on Form 10-K filed with the Securities and Exchange Commission (SEC) on March 26, 2024, as well as other documents that Zuora may file from time to time with the SEC. The forward-looking statements included in this press release represent our views as of the date of this press release. We anticipate that subsequent events and developments will cause our views to change. We undertake no intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. These forward-looking statements should not be relied upon as representing our views as of any date subsequent to the date of this press release.

© 2024 Zuora, Inc. All Rights Reserved. Zuora is a registered trademark of Zuora, Inc. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

Source: Zuora, Inc.

Investor Relations Contact:

Luana Wolk

investorrelations@zuora.com

650-419-1377

Media Relations Contact:

Margaret Juhnke

press@zuora.com

619-609-3919

May 1, 2024

Zuora to Acquire Togai, Enhancing Usage-Based Offerings Amid the GenAI Explosion

Acquisition empowers developers and finance teams to accelerate usage-based offerings

REDWOOD CITY, CALIF., April 30, 2024 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern business, today announced its planned acquisition of metering and rating solution Togai, enhancing its usage-based offerings. With Togai’s low-code builder and developer-friendly interface to quickly configure metering and rating of raw events, the acquisition will help Zuora unite developers and finance teams to launch, iterate and adapt usage-based models.

The explosion of generative AI (GenAI) technologies has companies increasingly turning to usage-based business models, but added complexity and cost still prevent many companies from effectively monetizing their offerings. Developers often have sole access to product usage data and are left to manage it with inadequate, custom-coded systems, leaving finance teams unable to access the information they need to accurately invoice and recognize revenue.

Togai enhances Zuora’s monetization suite, enabling developers to work alongside finance teams to define and operate any pricing model with a solution that can be easily plugged into their existing data stack. Its metering system facilitates event ingestion from a variety of sources, and its flexible rating engine enables unique ways to package and bundle offerings. Developers can get started with Togai’s self-service interface in minutes, which can support up to a billion events per day and reduce customer disputes with fully auditable and traceable usage data. Its Revenue Simulator and pre-built CRM connectors also alert sales teams of upcoming upsell and renewal opportunities.

“Togai’s sophisticated metering and rating extends Zuora’s market-leading monetization suite to accelerate usage-based models,” said Tien Tzuo, Founder and CEO at Zuora. “Together, we will be strategically positioned to provide the right solutions for developers and finance teams to power the next generation of monetization.”

Togai was founded in 2022 by Abhishek Rajagopal, Aravind Sriraman, and Tholkappiyan Velavan, who will join Zuora with Togai employees. After closing, Togai’s metering and rating solution will become a part of Zuora’s existing product suite alongside Zuora Billing, Zuora Revenue, Zuora Payments, Zephr and Zuora Platform. It will be available both as a new standalone usage offering and with Zuora’s existing consumption solution. The acquisition also strengthens Zuora’s ability to enable Total Monetization, helping companies evolve their offerings to align with customer demand through a mix of innovative business models.

“Developers spend months building internal metering and rating systems, which can quickly evolve into a dedicated team of engineers as companies realize that building a usage-based billing system is not a one-time effort. Togai makes it possible to go live in hours with an out-of-the-box, flexible solution to model any type of pricing and reliably scale,” said Abhishek Rajagopal, CEO and Co-founder at Togai. “Combining Zuora and Togai is the right decision to bring together deep metering and rating with the scale of Zuora’s end-to-end monetization technology.”

The acquisition of Togai is expected to close in early May 2024 and is subject to customary approvals and closing conditions. Foros is acting as financial advisor and Freshfields Bruckhaus Deringer US LLP as legal advisor to Zuora. QED Corporate Advisors is acting as financial advisor and Argus Partners as legal advisor to Togai.

To learn more about Togai, please visit here.

About Zuora, Inc.

Forward-Looking Statements

This press release relates to the pending acquisition of Togai by Zuora, Inc. (“Zuora”, “we”, “our” or “us”). This press release may be deemed to contain forward-looking statements. Words such as “plan,” “continue,” “expect” and “will” and variations of such words and similar expressions are intended to identify forward-looking statements. Such forward-looking statements involve risks and uncertainties, including statements regarding Zuora’s ability to power innovative business models and help companies accelerate usage monetization, the anticipated timing and impact of the proposed acquisition of Togai on Zuora’s business, Zuora’s continued investment in innovation, and expected benefits of our products and the expansion of Zuora’s product suite following the acquisition. There are a significant number of factors that could cause actual results to differ materially from statements made in this press release, including: risks associated with Zuora’s strategies, priorities, or plans taking longer to execute than anticipated; the effect of the announcement on the ability of Zuora or Togai to retain key personnel or maintain relationships with customers; risks that the acquisition could disrupt current plans and operations; the ability of the parties to consummate the acquisition on a timely basis; the satisfaction of customary closing approvals and conditions; and general market, business, competitive, economic conditions.

Information on these risks and additional risks and uncertainties that could cause actual outcomes and results to differ materially from those included in or contemplated by the forward-looking statements contained in this release is included under the caption “Risk Factors” in our Annual Report on Form 10-K for the fiscal year ended January 31, 2024, which is available on the “Investors” page of our website at https://investor.zuora.com and on the U.S. Securities and Exchange Commission’s website at www.sec.gov. Additional information will also be set forth in our Quarterly Report on Form 10-Q for the quarter ended April 30, 2024, and other documents that we may file from time to time with the Securities and Exchange Commission. All forward-looking statements contained herein are based on information available to us as of the date hereof. Except to the extent required by law, we do not assume any obligation to update these statements as a result of new information, future events, or otherwise.

SOURCE: ZUORA FINANCIAL

Investor Relations Contact:

Luana Wolk

investorrelations@zuora.com

650-419-1377

Media Contact:

Margaret Juhnke

press@zuora.com

619-609-3919

April 30, 2024

Zuora Partners with Global Video Game Publisher Ubisoft to Power Its Subscription Services

REDWOOD CITY, CALIF., April 24, 2024 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern business, today announced that global video game publisher Ubisoft has adopted Zuora to power its Ubisoft+ and Rocksmith+ subscription services. Over the course of the partnership, Ubisoft has leveraged Zuora to scale its subscription business, automating and reducing friction in the billing, accounting and payment processes to accommodate online traffic increases of up to 200% during new game releases.

“Today’s video game market is extremely concentrated, which makes it even more critical to build direct relationships with players,” said Casilda Sánchez-Blanco, Product Lead at Ubisoft. “To succeed in this ultra-competitive sector, Ubisoft needs to be on the cutting edge of technological innovation to build games that resonate. Insights from our subscription services help us do this. With Zuora, we can design the right offering for each player and navigate volume surges to ensure players have the best experience.”

Zuora has helped Ubisoft to customize billing and payments needs based on the subscriber. And after initially selecting Zuora to power subscription management for the Ubisoft+ service, the partnership has since expanded to power Rocksmith+, a subscription-based music learning service. Zuora has also supported the international expansion of Ubisoft+ to multiple countries, tailoring offerings as well as managing payments and tax calculations across numerous currencies and payment methods. Ubisoft+ is currently available in 184 countries and has future plans to continue expanding its subscription offerings with the support of Zuora.

“Our technology partners must be capable of scaling up very quickly. Zuora has played an important role in this, enabling us to navigate new subscriber volume increases of up to 200%, which we can experience when we have new game releases. Zuora has the proven agility to meet our needs,” said Sánchez-Blanco.

To learn more about Ubisoft’s story, visit here. Additional details on Zuora’s solutions are available here.

About Zuora, Inc.

© 2024 Zuora, Inc. All Rights Reserved. Zuora, Subscribed, Subscription Economy, Powering the Subscription Economy, Subscription Economy Index, Zephr, and Subscription Experience Platform are trademarks or registered trademarks of Zuora, Inc. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

About Ubisoft

Ubisoft is a creator of worlds, committed to enriching players’ lives with original and memorable entertainment experiences. Ubisoft’s global teams create and develop a deep and diverse portfolio of games, featuring brands such as Assassin’s Creed®, Brawlhalla®, For Honor®, Far Cry®, Tom Clancy’s Ghost Recon®, Just Dance®, Rabbids®, Tom Clancy’s Rainbow Six®, The Crew® and Tom Clancy’s The Division®. Through Ubisoft Connect, players can enjoy an ecosystem of services to enhance their gaming experience, get rewards and connect with friends across platforms. With Ubisoft+, the subscription service, they can access a growing catalog of more than 100 Ubisoft games and DLC. For the 2022–23 fiscal year, Ubisoft generated net bookings of €1.74 billion. To learn more, please visit: www.ubisoftgroup.com.

Media Contact:

Margaret Juhnke

press@zuora.com

619-609-3919

April 24, 2024

Zuora SEI Report: Flexible, Recurring Monetization Models Drive 3.4x Faster Growth Rates Than the S&P 500 Over the Past 12 Years

REDWOOD CITY, Calif., Apr. 9, 2024 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern business, today released the latest Subscription Economy Index™ (SEI) report, which found that companies in the SEI have experienced 3.4x faster growth rates than the S&P 500 over the past 12 years.

In 2023, amid economic challenges and slowed digital transformations, companies in the SEI demonstrated resilience through Total Monetization strategies. By aligning and evolving their monetization models with customer demand, they pursued innovative approaches beyond traditional subscriptions, including hybrid and flexible bundling strategies. This agility and customer focus have driven sustainable growth despite market uncertainties.

In the latest SEI report, The Subscribed Institute at Zuora® found:

Companies in the SEI continue to outpace the S&P 500: In 2023, companies in the SEI experienced a 10.4% revenue growth rate on average compared to 6% for the S&P 500.
Customer acquisition slowed, but retention is up: While customer acquisition slowed in 2023, companies in the SEI are retaining their customers, with churn numbers lower than the previous three years.
Customer expansion, or annual revenue per account (ARPA), is on an upward trend and slightly improved in 2023: Starting with a quarterly growth rate of 0.73% in Q1 2023, ARPA growth ended the year over 2x stronger at 1.76% in Q4. The quarterly average also improved year-over-year, with 1.5% growth in 2023 compared to 1.29% in 2022.
While growth rates slowed in the SaaS sector, churn is down and consumption-based models are continuing to demonstrate promising revenue growth: The SEI SaaS sector experienced a 10.1% revenue growth rate on average. The 6-year compound annual growth rate (CAGR) for SEI SaaS companies employing consumption-based models reached 20.1% in 2023 compared to 16.3% for the non-consumption counterparts.
In the Media & Entertainment sector, the New Media subset experienced faster revenue growth, but Publishing Media successfully expanded subscriber count over time: Media & Entertainment experienced a revenue growth rate of 6% on average in 2023. While the New Media subset experienced a faster revenue growth rate (12%) than Publishing Media (5.6%), Publishing Media grew ARPA year-over-year (YoY), while New Media ARPA growth slowed.

“Staying competitive means embracing agility and flexibility to incorporate a diverse mix of business models as opposed to a reliance on any single approach,” said Amy Konary, Senior Vice President and Founder of The Subscribed Institute at Zuora. “Companies that are able to evolve their monetization with demand will be better set up for faster and recurring growth.”

Zuora’s SEI report analyzes the growth and resilience of over 600 recurring revenue businesses based on anonymized, aggregated, system-generated activity on the Zuora Billing service. The latest report includes data by sector in SaaS, Media & Entertainment and Manufacturing, as well as by region in EMEA and APAC.

To read the full report, visit here.

About Zuora, Inc.

Forward-Looking Statements

This report contains forward-looking statements that involve a number of risks, uncertainties, and assumptions, including but not limited to statements regarding the expected growth and trends of recurring revenue-based companies, such as subscriptions (including companies in the SEI report) and non-recurring revenue based companies. Any statements that are not statements of historical fact may be deemed to be forward-looking statements, and actual results could differ materially from those stated or implied in forward-looking statements. This report also includes market data and certain other statistical information and estimates from industry analysts and/or market research firms. Zuora believes these third party reports to be reputable, but has not independently verified the underlying data sources, methodologies, or assumptions. Information that is based on estimates, forecasts, projections, market research, or similar methodologies is inherently subject to uncertainties and may differ materially from actual events or circumstances.

Media Contact:

Margaret Pack

press@zuora.com

619-609-3919

April 9, 2024

Zuora and Avalara Expand Partnership with an Integrated E-Invoicing Solution for Modern Business

REDWOOD CITY, Calif., November 15, 2023 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern businesses, today expanded its partnership with Avalara, Inc., a leading provider of cloud-based tax compliance automation for organizations of all sizes, which will provide Zuora customers with access to Avalara E-Invoicing and Live Reporting.

Countries around the world continue to adopt e-invoicing mandates as well as additional digital reporting requirements, such as live reporting of invoice data and e-reporting of international sales and purchases. But compliance is often complex and costly, as timelines and regulations vary by country. The expanded partnership between Zuora and Avalara will help equip companies to meet these requirements with an integrated solution.

“Zuora’s partnership with Avalara arms modern businesses with the technology necessary today to pursue recurring growth on a global scale,” said Balaji Subramanian, Vice President, Global Partner Ecosystem at Zuora. “Now, our joint customers will be able to meet varying e-invoicing and live reporting requirements through Zuora.”

With Avalara E-Invoicing and Live Reporting, Zuora customers will be able to:

Set up global e-invoicing capabilities: Zuora customers can set up Avalara E-Invoicing and Live Reporting, set up their credentials, and configure it based on their reporting needs.
Access e-invoice exchange networks and government platforms: Businesses can connect to national and international networks as well as government e-invoicing platforms.
Support e-invoicing models by country or region: Connect to Avalara’s global API to fulfill e-invoicing mandates, including digital signatures, QR codes, digital archiving, and tax authority clearance and approvals.
Monitor the status of e-invoices: Monitor the status of all their e-invoices from a single reporting console, providing real-time visibility on the life cycle of the e-invoice and any messages or errors returned by tax authorities.
Set up archiving: Archive e-invoices to comply with data localization, security, and retention policies.

“Today’s announcement enables Zuora customers to meet evolving requirements with Avalara’s leading e-invoicing technology,” said Meg Higgins, SVP of Global Partners at Avalara. “Together, we’re empowering companies to expand globally while mitigating compliance barriers to entry.”

Zuora also provides out-of-the-box Peppol data export, which can be used to submit e-invoices through a Zuora workflow to the Peppol e-invoicing network.

Avalara’s integrated e-invoicing solution will be available through Zuora starting in early 2024. Avalara is a certified and accredited Peppol service provider in Europe, Australia, New Zealand and Japan. To learn more about e-invoicing through Avalara and Zuora, please visit here.

About Avalara

Avalara makes tax compliance faster, easier, more accurate, and more reliable for 30,000+ business and government customers in over 90 countries. Tax compliance automation software solutions from Avalara leverage 1,200+ signed partner integrations across leading ecommerce, ERP, and other billing systems to power tax calculations, document management, tax return filing, and tax content access. Visit avalara.com to improve your compliance journey.

About Zuora, Inc.

Zuora provides a leading monetization suite for modern businesses across all industries, enabling companies to unlock and grow customer-centric business models. Zuora serves as an intelligent hub that monetizes and orchestrates the complete quote to cash and revenue recognition process at scale. Through its industry leading technology and expertise, Zuora helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the Americas, EMEA and APAC. To learn more about the Zuora monetization suite, please visit www.zuora.com.

© 2023 Zuora, Inc. All Rights Reserved. Zuora, Subscribed, Subscription Economy, Powering the Subscription Economy, Subscription Economy Index, Zephr, and Subscription Experience Platform are trademarks or registered trademarks of Zuora, Inc. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

Forward-Looking Statements

This press release contains forward-looking statements that involve a number of risks, uncertainties and assumptions, including but not limited to statements regarding the expected benefits, release and availability of Alavara’s integrated e-invoicing solution on Zuora’s platform. Any statements that are not statements of historical fact may be deemed to be forward-looking statements. Actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in the “Risk Factors” section of Zuora’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission (SEC) on September 6, 2023, as well as other documents that Zuora may file from time to time with the SEC. The forward-looking statements in this press release are based on current expectations as of the date of this press release and Zuora undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

SOURCE: ZUORA FINANCIAL

Media Contact:

Margaret Pack

press@zuora.com

619-609-3919

November 15, 2023

Zuora Partners with Sovos to Help Global Businesses Meet E-Invoicing Mandates

Zuora Becomes a Sovos Certified Compliance Partner

REDWOOD CITY, Calif. and PARIS, October 19, 2023 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern businesses, today at Subscribed Connect Paris announced a partnership with Sovos, a global compliance technology solutions and services provider, to help global businesses meet electronic invoicing (e-invoicing) mandates directly through Zuora.

As tax reform becomes more extensive around the world, numerous countries have adopted or are planning adoption of global e-invoicing mandates. But companies often struggle to comply with fast-approaching standards, as requirements vary by country and mandate timelines differ. Those that fail to meet government requirements can face regulatory fees and consequences, including potential lost revenue if they lose approval or licensure to conduct business in certain regions.

Without the right solution, e-invoicing compliance often makes the invoicing process manual, and building custom connections to e-invoicing networks requires substantial IT resources and infrastructure. In partnership with Sovos, Zuora now provides a pre-integrated, automated e-invoicing solution that works directly with its recurring billing.

As part of this partnership, Zuora also joins the Sovos Certified Compliance Program, an innovative program that enables transaction management platforms providers to leverage Sovos’ industry-leading e-invoicing compliance portfolio through certified integrations to solve critical customer compliance requirements wherever they are.

“By streamlining the process to meet e-invoicing mandates, Zuora’s partnership with Sovos will enable companies to focus on global expansion and driving recurring growth,” said Balaji Subramanian, Vice President, Global Partner Ecosystem at Zuora. “Now with Zuora, modern businesses can leverage critical data already available in their modern billing system to reduce complexity and meet e-invoicing mandates with one solution.”

The new partnership with Sovos enables Zuora customers to:

Leverage an out-of-the-box solution to address local e-invoicing regulations
Meet compliance through country-specific templates, tax management reports and e-invoice archiving capabilities
Simplify operations by automatically passing billing information from Zuora to Sovos to generate e-invoices
Easily expand into new markets with a pre-integrated e-invoicing solution, and leverage Zuora’s existing 40+ pre-integrated payment gateways and multi-currency support

“As a strategic Sovos Certified Compliance Program partner, Zuora is the first in the transaction management category to provide its customers with access to a global, 360° compliance solution,” said Alice Katwan, President of Revenue at Sovos. “With the compliance capabilities and coverage provided through our partnership, Zuora’s customers are set to meet today’s international tax requirements, as well any changing regulations in the future.”

In addition to the Sovos partnership, Zuora also provides out-of-the-box PEPPOL data export, which can be used to submit e-invoices through a Zuora workflow to the PEPPOL e-invoicing network.

To learn more about e-invoicing through Zuora and Sovos, please visit here.

About Sovos

Sovos provides businesses with the confidence needed to navigate an increasingly regulated world. Offering a modern, IT driven response to compliance, Sovos’ solutions are scalable, reliable and secure and provide a great user experience. Sovos has more than 100,000 customers, including half the Fortune 500, as well as businesses of every size operating in more than 70 countries. The company’s cloud-based solutions integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout the Americas and Europe and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.

About Zuora, Inc.

Forward-Looking Statements

This press release contains forward-looking statements that involve a number of risks, uncertainties and assumptions, including but not limited to statements regarding the expected benefits and releases of the automated e-invoicing solution. Any statements that are not statements of historical fact may be deemed to be forward-looking statements. Actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in the “Risk Factors” section of Zuora’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission (SEC) on June 1, 2023, as well as other documents that Zuora may file from time to time with the SEC. The forward-looking statements in this press release are based on current expectations as of the date of this press release and Zuora undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. To the extent that this press release also includes market data and certain other statistical information, that information is based on estimates, forecasts, projections, or similar methodologies, and is inherently subject to uncertainties, and actual events or circumstances may differ materially from events and circumstances reflected in this information.

SOURCE: ZUORA FINANCIAL

Media Contact:

Margaret Pack

press@zuora.com

619-609-3919

October 19, 2023

Introducing the Extension Studio: Quickly Extend Zuora and Adapt to Business Changes

New release lets Power Admins extend Zuora for any last-mile use case

REDWOOD CITY, Calif. and LONDON, October 17, 2023 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern businesses, today at Subscribed Connect London announced the Extension Studio to make it easier than ever to extend Zuora® for unique and changing business requirements. With drag-and-drop capabilities, Zuora’s Extension Studio empowers admins to configure unique use cases and change monetization processes quickly within Zuora.

Process changes and evolving business requirements are inevitable as companies react to market conditions and adopt new ways to monetize. These requirements are often unique to each company and frequently demand substantial IT and implementation partner investments, and can make agility difficult. With a collection of productized components, Zuora’s Extension Studio enables customers to add new functionality to Zuora’s core applications and extend Zuora’s powerful, out-of-the-box functionality with minimal IT support. Power Admins can now quickly adapt to business changes by configuring custom business logic, objects, events, business process flows, user interface (UI) pages and more in the Extension Studio.

“At Zuora, our focus has always been on providing modern businesses the tools they need to adapt and thrive in an ever-evolving market where agility is paramount. And we know one size does not fit all,” said Shakir Karim, Vice President, Product Management, Platform at Zuora. “With the launch of the Extension Studio, we’re putting the power of customization into the hands of admins, shaping how they use Zuora for their changing needs and staying ahead of the curve.”

With Zuora Extension Studio, customers can now leverage:

A design studio, which offers Power Admins a graphical user interface to automate processes without coding
A point-and-click rules builder to configure validations, record states and action triggers supporting real-time, client-defined order orchestration processes
In-app action buttons like approvals, refunds, subscription pause and resume, and resend email notifications
A configurable UI builder to modify the Zuora user interface for varying business needs

Extension Studio will be available starting in early 2024. To learn more about the Zuora Platform, please visit here.

About Zuora, Inc.

Forward-Looking Statements

This press release contains forward-looking statements that involve a number of risks, uncertainties and assumptions, including but not limited to statements regarding the expected benefits and releases of Zuora Extension Studio. Any statements that are not statements of historical fact may be deemed to be forward-looking statements. Actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in the “Risk Factors” section of Zuora’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission (SEC) on June 1, 2023, as well as other documents that Zuora may file from time to time with the SEC. The forward-looking statements in this press release are based on current expectations as of the date of this press release and Zuora undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. To the extent this press release also includes market data and certain other statistical information, information that is based on estimates, forecasts, projections, or similar methodologies is inherently subject to uncertainties and actual events or circumstances may differ materially from events and circumstances reflected in this information.

SOURCE: ZUORA FINANCIAL

Media Contact:

Margaret Pack

press@zuora.com

619-609-3919

October 17, 2023

Zuora for Consumption Expands with a Native Mediation Engine to Accelerate Growth through Consumption Pricing

New capabilities provide agility and insights to power consumption-based models

REDWOOD CITY, Calif. and LONDON, October 17, 2023 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern businesses, today at Subscribed Connect London expanded Zuora® for Consumption with a native Mediation Engine. Zuora for Consumption provides a holistic solution to scale consumption-based offerings, helping companies price on different models, meter raw usage events across devices and services, inform customers of consumption in near real-time and is purpose-built to recognize revenue for consumption.

New technology and fierce competition are compelling businesses to monetize their products in new ways, with a significant shift toward consumption-based models. According to new research from Zuora’s Subscribed Institute and Boston Consulting Group (BCG), nearly half (46%) of companies analyzed implemented some form of consumption-based pricing in the last three years, and hybrid consumption models, businesses that drive both recurring and usage revenue, increased almost 3X (from 9% to 26%) between 2020 and 2022. New technology, including the explosion of artificial intelligence (AI) and the Internet of Things (IoT) is also expected to drive adoption of consumption-based models.

However, identifying the right consumption-based model often takes iteration. It’s important for companies to be able to adapt as customers’ needs and economic conditions change to create ongoing value and predictability. While tracking consumption produces a wealth of data on how a product is used, translating this unpredictable raw usage into the right pricing model can be challenging and complex. With Zuora’s Mediation Engine, companies can now create flexible meters and consolidate usage data, unlocking new customer insights to rapidly experiment with pricing and better align with customer value.

“Modern businesses are driving recurring growth through a deep understanding of how subscribers consume their products,” said Kyle Kolich, Vice President, Product Management, Billing at Zuora. “Zuora’s new native Mediation Engine helps make this possible, integrating metering capabilities and pricing recommendations that improve consumption visibility, accelerate growth and even identify future opportunities to monetize.”

Part of Zuora for Consumption, the new Mediation Engine includes:

Ability to ingest raw usage data at 200k events per second
Out-of-the-box metering components to aggregate, enrich and transform event data through a drag-and-drop user interface (UI)
Ability to apply custom, proprietary logic to meters
Auditable usage recording tracking throughout rating, billing and revenue recognition

To learn more about Zuora for Consumption, please visit here.

Customer & Analyst Quotes

“Constantly evolving industry trends mean we are always thinking about our pricing, how we present offers, and the data points we want to collect and make decisions on. More than 90% of leading companies in 12 industrial sectors rely on AVEVA’s software solutions to help them design, build, operate, and optimize their plants and facilities. Adding Zuora for Consumption within our AVEVA CONNECT platform will give our customers critical visibility into their consumption habits, allowing us to provide transparency and deliver value as we iterate over time,” said Kevin Cornwall, CIO at AVEVA. “Zuora’s unique, end-to-end solution also helps us simplify the complex revenue recognition and compliance involved in consumption monetization.”

“Recent IDC research found that while 42% of companies already have a consumption billing solution, it is inadequate for their future needs,” said Mark Thomason, Research Director for Digital Business Models and Monetization at IDC. “The new Mediation Engine in Zuora for Consumption enables customers to easily import, clean, and transform high-volume, raw consumption data so that consumption can be flexibly rated for any type of pricing scheme with a drag and drop interface.”

“With its new Mediation Engine and the ability to monetize consumption, subscription and one-time transactions together, Zuora is providing the revenue platform of tomorrow and powering businesses with complex consumption-based models,” said Stephen Hurrell, Vice President and Research Director in the Office of Revenue at Ventana Research.

About Zuora, Inc.

Forward-Looking Statements

This press release contains forward-looking statements that involve a number of risks, uncertainties and assumptions, including but not limited to statements regarding the expected benefits and releases of Zuora Mediation Engine. Any statements that are not statements of historical fact may be deemed to be forward-looking statements. Actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in the “Risk Factors” section of Zuora’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission (SEC) on June 1, 2023, as well as other documents that Zuora may file from time to time with the SEC. The forward-looking statements in this press release are based on current expectations as of the date of this press release and Zuora undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. This press release also includes market data and certain other statistical information. Information that is based on estimates, forecasts, projections, or similar methodologies is inherently subject to uncertainties and actual events or circumstances may differ materially from events and circumstances reflected in this information.

SOURCE: Zuora Financial

Media Contact:

Margaret Pack

press@zuora.com

619-609-3919

October 17, 2023

Zuora Continues Innovation for All Industries, Announcing Industry Benchmarks in Zephr

Zephr surfaces consumption, transactional and subscriber data for segmentation and benchmarking

REDWOOD CITY, Calif. and LONDON, October 17, 2023 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern businesses, today at Subscribed Connect London announced a new Zephr capability, Subscriber IQ, which helps Product and Growth teams glean valuable subscriber insights through a connected view of subscribers combined with industry benchmarks, driving conversion and retention. With Zephr, companies across industries including Media, Saas, Gaming, Fitness and Hospitality are able to identify opportunities to expand customer lifetime value.

Today’s competitive landscape requires modern businesses to establish and nurture customer relationships over time. But doing this requires a deep understanding of subscribers, and quality insights have traditionally been difficult and time-consuming to leverage. With a connected view of subscribers across their consumption, transactional and demographic data, Zephr’s Subscriber IQ module provides modern businesses with a much richer understanding of each subscriber. New dynamic subscriber segments and industry benchmarks apply the extensive findings of Zuora’s dedicated think tank, the Subscribed Institute, and over 15 years of aggregated and anonymized subscriber data, to fuel growth directly within the Zuora® platform.

“Zuora has over 15 years of experience and insights spanning 500 million end-subscribers, across multiple industries, and over 3 billion invoices and payment transactions. All of this data, every subscription, amendment and cancellation can be harnessed to provide our customers with world-leading benchmarking and analysis, such as our long-standing Subscription Economy Index™. Now, we are making these insights available in our products for the first time,” said Amy Konary, Founder and Senior Vice President of the Subscribed Institute at Zuora.

Zephr’s Subscriber IQ module provides:

A connected view of subscribers, including transaction history, product consumption, demographics and more for an unprecedented understanding of the subscriber to aid in acquisition, upsell and churn management
Benchmarking of subscribers by segment or industry to reveal key metrics and growth opportunities
Actionable subscriber segmentation for presenting tailored offers and experiences to every customer

“With more competition than ever, digital services need to provide clear value. Zephr allows companies to understand and explore their subscriber base so they can keep up with their user’s evolving behavior,” said Chris Scott, Vice President and General Manager, Subscriber Experience at Zuora. “After working with thousands of companies across all types of recurring revenue business models, Zephr combines a deep understanding of subscribers with critical transactional data to examine best practices, present personalized offers and accelerate recurring growth.”

Zephr’s new Subscriber IQ module will be available starting in early 2024. To learn more, please visit here.

About Zuora, Inc.

Forward-Looking Statements

This press release contains forward-looking statements that involve a number of risks, uncertainties and assumptions, including but not limited to statements regarding the expected benefits and releases of Subscriber IQ. Any statements that are not statements of historical fact may be deemed to be forward-looking statements. Actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in the “Risk Factors” section of Zuora’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission (SEC) on June 1, 2023, as well as other documents that Zuora may file from time to time with the SEC. The forward-looking statements in this press release are based on current expectations as of the date of this press release and Zuora undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. This press release also includes market data and certain other statistical information. Information that is based on estimates, forecasts, projections, or similar methodologies is inherently subject to uncertainties and actual events or circumstances may differ materially from events and circumstances reflected in this information.

SOURCE: ZUORA FINANCIAL

Media Contact:

Margaret Pack

press@zuora.com

619-609-3919

October 17, 2023