The Agile CFO: A Conversation with Todd McElhatton

Over the next several weeks, I’ll be talking with some CFOs that I admire about the massive disruption happening in finance departments today. I’m kicking off this semi-regular series with a finance professional who impresses me enormously — Todd McElhatton, the brand new CFO of Zuora! The last 20 years of Todd’s career have been […]

Do We Really Need CFOs?

Let me begin this week’s newsletter by stating for the record that I think most CFOs are fine people. They are responsible and detail-oriented. Lots of times, they are way more friendly and outgoing than you might think. But do we really need them? As the guardian of the financial health of an organization, a […]

Subscription Economy News: Week of 06/15/20

Every week, we bring you the top stories and analyses from the global Subscription Economy. EDreams Now Has a Half Million Paying Travel Subscribers Excerpt from an article by Sean O’Neill on Skift EDreams Odigeo has added to its travel subscription service another 50,000 members since November, bringing its membership base to about 500,000 for its […]

Subscription Businesses Remain Resilient Amid COVID-19

Zuora today released the newest edition of its Subscription Impact Report designed to measure the economic impact of COVID-19 on subscription businesses from March 1 – May 31, 2020 compared to the previous 12 months (February 2019-February 2020). The report, analyzing both subscriber acquisition rates and average revenue per subscriber, compares Software and High Tech, Media, Consumer Membership and Internet of Things industry segments. 

Subscription to Success

Below is an excerpt of the article, “Subscription to Success,” from Fortune Magazine’s May Fortune 500 edition.  When public health restrictions sent the global economy into a tailspin this year, companies of all stripes were suddenly reminded how important customer retention is to revenue, margins, and even solvency. What might have gone unnoticed, however, is […]

Are subscription businesses more resilient in a crisis?

This piece was originally published by Iman Ghodosi, Zuora’s VP and GM of APAC, in The Australian.    In my working life, I can’t remember a time like the first half of 2020. Coronavirus has changed our society, which has changed our economies, and in many cases that’s led to seismic shifts for commercial enterprises […]

Subscription Impact Report: COVID-19 Edition

The worldwide spread of coronavirus (COVID-19) has had a quick and damaging effect on the global economy. However, amongst operational disruptions, supply chain restrictions, and a global recession, subscription businesses are proving to be resilient. In an analysis of hundreds of subscription-based companies, more than half have not seen an impact on their subscriber growth, […]

Now is the Time to Double Down on Relationships

It’s a stressful time, to be sure. What’s most top of mind right now is keeping each other safe, and doing our part to avoid the spread of COVID-19. But given how the health crisis is spilling over into the broader economy, I’ve been getting a lot of questions about how to think about this […]

New Business Models in Medical Technology

This piece was originally published in Medizin + Elektronik by Phillipe Van Hove, Area VP Continental EMEA, Zuora.   While political leaders are still discussing data protection in the digital patient file, some providers from the medical technology sector are already much further along. Tailor-made service packages are increasingly replacing traditional product sales. And all […]