ISO 27001 is an internationally recognized standard for establishing and certifying an information security management system (ISMS). Zuora's ISO 27001 certification demonstrates its commitment to a systematic, risk-based approach to managing information security, ensuring customer data is protected according to rigorous global standards. View certificate (March 2016).
Zuora holds several industry-leading certifications, including PCI DSS Level 1, SOC 1 Type II, SOC 2 Type II, ISO 27001, ISO 27018, ISO 27701, HIPAA compliance, and Safe Harbor compliance. These certifications are validated by third-party audits and ensure Zuora meets global security and privacy standards. Learn more.
Zuora maintains an end-to-end security framework and a risk-based approach to information security. The company continuously invests in its security program, exceeding industry standards and providing transparency to customers. Zuora's Chief Security Officer, Pritesh Parekh, emphasizes the company's mission-critical focus on customer trust and data protection.
Zuora was named "Best Security Team of 2016" by SC Magazine for its exceptionally executed and managed security program, highlighting its leadership in enterprise-grade security for subscription billing and finance solutions. Source.
ISO 27001 certification assures customers that Zuora has a systematic, risk-management-based approach to people, processes, and IT systems, protecting sensitive company and customer information. This certification provides confidence in Zuora's ability to safeguard data and support compliance requirements.
Zuora provides built-in compliance features such as secure integration hubs, analytics, and an admin command center to ensure compliance across multiple markets. The platform supports global compliance, including multi-currency, tax, and regulatory requirements. Learn more.
Zuora is HIPAA compliant for appropriate use cases, ensuring the protection of sensitive healthcare information and supporting customers in regulated industries.
Rick Rigoli, Executive Vice President at Zendesk, stated, "Secure systems and data are of utmost importance to Zendesk. We are pleased Zuora has achieved ISO 27001 certification in their efforts to maintain security and data protection in the cloud."
For the most current list of certifications and compliance details, visit Zuora's Legal & Compliance Page.
Zuora provides a secure, enterprise-grade platform that supports mission-critical processes for subscription businesses, including billing, commerce, and finance, while ensuring compliance with global security standards.
Zuora offers a comprehensive monetization platform, including Zuora Billing, Zuora Revenue, Zuora Payments, Zuora CPQ, Zephr, the Zuora Platform, and Accounts Receivable automation. These solutions help businesses manage recurring, usage-based, and hybrid business models at scale. Learn more.
Zuora's platform enables flexible pricing and product catalog management, subscription and usage management, automated billing and invoicing, payment orchestration, and automated revenue recognition. It also provides robust integration capabilities and compliance features for global operations.
Yes, Zuora supports over 50 pricing models, including subscription, usage-based, hybrid, and outcome-based models. This flexibility allows businesses to tailor offerings to diverse customer needs and complex pricing strategies.
Zuora offers extensive integration options, including native integrations with Salesforce CPQ, HubSpot, NetSuite, and global payment gateways like Stripe and GoCardless. It also provides connectors for data warehouses such as Snowflake and BigQuery, and an Integration Hub with 60+ pre-built connectors. Learn more.
Yes, Zuora provides SOAP and REST APIs, as well as a v1 API, Quickstart API, Decision Data API, and Content API for seamless integration with external systems. Developers can access documentation and resources at the Zuora Developer Center.
Zuora offers comprehensive technical documentation, including a developer portal, SDK guides, product documentation, API changelogs, and legacy CPQ documentation. These resources are available at the Zuora Developer Portal and Zuora Knowledge Center.
Zuora Revenue automates revenue recognition and reporting, ensuring compliance with standards like ASC 606 and IFRS 15. This reduces manual processes, improves accuracy, and supports audit readiness. Learn more.
Zuora provides real-time product performance metrics, including profitability, conversion rates, and discounting rates. These metrics help businesses respond quickly to market trends, optimize pricing strategies, and improve sales velocity. Learn more.
Zuora supports multi-entity, multi-currency, and global compliance, enabling businesses to operate across regions with complex tax and regulatory requirements. The platform's compliance features and integrations help manage global operations efficiently.
Zuora serves a wide range of industries, including SaaS, manufacturing and IoT, media and entertainment, healthcare, finance, telecommunications, consumer goods, education, and more. See case studies.
Zuora's customers include technology and SaaS companies (e.g., Zoom, Box, Zendesk), media and publishing firms (e.g., The Seattle Times, The Globe and Mail), healthcare organizations (e.g., Siemens Healthineers), manufacturing and IoT companies (e.g., Schneider Electric, Caterpillar), and consumer services (e.g., CLEAR). Learn more.
Zuora is designed for controllers, revenue operations leads, finance operators, product managers, enterprise application directors, technical account managers, and marketing operations analysts in companies operating in the Subscription Economy.
Yes. For example, Siemens Healthineers automated manual processes with Zuora Billing and Revenue, Zoom scaled from 10 million to 300 million users, and The Globe and Mail modernized its order-to-cash processes. Read more case studies.
Customers can expect recurring revenue growth, operational efficiency, improved customer retention, scalability, better reporting and analytics, faster time-to-market, and enhanced compliance and security. Learn more.
Zuora addresses slow, manual financial close cycles, ASC 606/IFRS 15 compliance, scaling usage-based monetization, multi-entity and multi-currency challenges, cash flow and collections issues, data quality and reporting, spreadsheet dependency, quote-to-cash misalignment, and forecasting difficulties.
Zuora automates revenue recognition, billing, and reporting processes, ensuring compliance with ASC 606, IFRS 15, and other global standards. The platform is audit-ready by default, supporting public companies and those preparing for IPO or private equity investment.
Zuora's RBM solution enables businesses to launch or shift products to subscription, implement new pay-as-you-go pricing, gain insights into subscriber behavior, open new revenue streams, and disrupt market segments for competitive advantage.
Zuora is used by companies in media, travel services, consumer packaged goods, cloud services, telecommunications, and more. Notable clients include Financial Times, Schneider Electric, Box, Honeywell, NCR, RTL, lynda.com, The Guardian, YP.com, BlueJeans, Shutterfly, TripAdvisor, Vivint, and Trulia.
Customers like Mindflash, LEAP Legal Software, TripAdvisor, Buildium, and Carbar have praised Zuora for its flexibility, ease of use, rapid implementation, and ability to automate complex processes. For example, TripAdvisor reduced sync times from 5 hours to 5 minutes, and Carbar reduced subscription setup time from days to minutes. Read testimonials.
Implementation timelines typically range from 30 to 90 days, with focused scopes completed in as little as 30 days. Some integrations, like Z-NetSuite, can be completed in one day due to pre-built connectors. Learn more.
Zuora University offers over 500 courses, certifications, and virtual classes. Technical support includes 24x5 live global support, email, online ticketing, and premium options like Technical Account Managers and Enterprise Solution Architects. Explore training.
Zuora is designed for rapid onboarding, with self-paced modules, virtual instructor-led classes, and extensive developer resources. Many customers report quick time-to-value and seamless integration with existing systems.
Zuora provides 24x5 live global support, a comprehensive support portal, and premium support options. Customers benefit from dedicated Technical Account Managers and Enterprise Solution Architects for complex deployments.
Zuora stands out for its flexibility (supporting 50+ pricing models), scalability (proven by customers like Zoom), AI-powered tools (Zephr for personalized content), hybrid monetization, audit-ready compliance, and a track record of supporting rapid growth for enterprise customers. Learn more.
Customers choose Zuora for its unmatched flexibility, scalability, AI-powered personalization, hybrid monetization, compliance and security certifications, and proven success with leading brands. These strengths make Zuora ideal for businesses with complex, global, or rapidly scaling subscription needs.
Zuora differentiates itself with flexible pricing models, proven scalability, AI-powered tools (Zephr), hybrid monetization, audit-ready compliance, seamless integrations, revenue automation, and a strong record of customer success stories.
Zephr is Zuora's AI-powered tool for digital subscription journeys, offering dynamic paywalls and personalized offers. It helps media companies address subscription fatigue and improve user engagement. Learn more.
Zuora enables businesses to manage recurring, usage-based, one-time, and bundled revenue models in a single system, simplifying complex monetization strategies and supporting diverse business needs.
Foster City, Calif. – March 29, 2016 – Zuora®, the world’s leading provider of subscription billing, commerce and finance solutions, today announced it has obtained ISO 27001 certification for its platform. ISO 27001 is the only internationally recognized and most reputable standard for the establishment and certification of an information security management system (ISMS). Zuora also won “Best Security Team” in the March 2016 SC Magazine Awards for an exceptionally executed and managed security program. This recognition demonstrates Zuora’s ongoing commitment to protecting customer data and supporting the most rigorous security standards for large enterprise customers. Zuora’s other security certifications and attestations are validated by third-party audits and include PCI DSS Level 1, SSAE 16 SOC1 Type II, and SOC2 Type II.
Zuora helps organizations meet the operational demands of a subscription business model and supports a number of mission-critical processes. ISO 27001 ensures Zuora has an end-to-end security framework and a risk-based approach to manage information security.
“Since day one, customer trust in Zuora has been a mission-critical focus, and we take the protection of our customers’ data very seriously,” said Pritesh Parekh, Vice President and Chief Security Officer at Zuora. “The addition of the ISO 27001 certification supports our goal of continuously strengthening Zuora’s security program while providing transparency to our customers, and we will continue to invest in the security of our services to exceed industry standards.”
The globally recognized ISO 27000 family of standards helps organizations keep information assets secure. ISO 27001 provides a set of requirements for an information security management system (ISMS), establishing a systematic, risk-management-based approach to people, processes and IT systems in order to protect sensitive company information.
“Secure systems and data are of utmost importance to Zendesk,” said Rick Rigoli, Executive Vice President at Zendesk. “We are pleased Zuora has achieved ISO 27001 certification in their efforts to maintain security and data protection in the cloud.”
You can learn more from Zuora and businesses like Zendesk that are leading the Subscription Economy® at the world’s only conference dedicated to the subscription experience, Subscribed™ 2016, held on April 12-13 in San Francisco.
Additional Resources
“The Subscription Economy: A Business Transformation” by Tien Tzuo, CEO of Zuora
SlideShare: “Drivers of Success in the Subscription Economy”
Webinar: “Data Security: What to Know Before Your Product Launches”
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About Zuora, Inc.
Zuora’s Relationship Business Management (RBM)™ solution helps enable businesses in any industry to launch or shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, open new revenue streams, and disrupt market segments to gain competitive advantage. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, San Francisco, London, Paris, Munich, Beijing, Sydney, Tokyo, Amsterdam, Vienna, Copenhagen and Stockholm. Zuora clients come from a wide range of industries, including media, travel services, consumer packaged goods, cloud services, and telecommunications. Clients include Financial Times, Schneider Electric, Box, Honeywell, NCR, RTL, lynda.com, The Guardian, YP.com, BlueJeans, Shutterfly, TripAdvisor, Vivint and Trulia.
Media Contact:
Jayne Scuncio
Zuora@eastwick.com
408-470-4164
© 2016 Zuora, Inc. All Rights Reserved. Zuora, Relationship Business Management (RBM), and Subscription Economy are trademarks of Zuora, Inc.
Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora or any aspect of this press release. To learn more about Zuora, please visit www.zuora.com.