Frequently Asked Questions

First-Party Data & Programmatic Advertising Basics

What is first-party data and why is it important for publishers?

First-party data is information collected directly from users about their behaviors and interactions with a publisher's site, such as emails, phone numbers, and subscription data. It's highly accurate, owned by the publisher, and enables better audience insights, campaign targeting, and privacy control. In a post-cookie world, first-party data is essential for driving business growth and maximizing advertising revenue. Learn more.

How does first-party data differ from zero-party data?

First-party data is collected passively from user interactions, while zero-party data is gathered proactively by directly asking users for information. Both types are valuable, but first-party data is especially critical for publishers seeking to optimize programmatic advertising strategies. Read more.

What is programmatic advertising?

Programmatic advertising is the data-driven, automated purchase and sale of digital advertising. It allows publishers to sell ad space and advertisers to buy inventory in real time, using ad exchanges and automated bidding. This approach is efficient, cost-effective, and helps maximize yield while minimizing ad waste. Learn more.

How does programmatic advertising work for publishers?

When a user visits a publisher's site, an ad request is created and sent to ad exchanges. Advertisers bid in real time based on how well the user matches their target audience. The highest bidder's ad is displayed, making the process instantaneous and maximizing revenue opportunities for publishers.

What are the main components of the programmatic advertising ecosystem?

The main components include Demand Side Platforms (DSPs) for advertisers to buy impressions, Supply Side Platforms (SSPs) for publishers to sell ad space, Data Management Platforms (DMPs) for managing audience data, and Ad Exchanges that connect buyers and sellers in real time. Learn more.

What is an open marketplace in programmatic advertising?

An open marketplace is a real-time bidding environment where any publisher or advertiser can participate. It offers wide exposure and quick inventory fill for publishers but requires attention to brand safety and ad fraud risks. More info.

What are Private Marketplaces (PMPs) and how do they benefit publishers?

Private Marketplaces (PMPs) are invitation-only digital marketplaces where select advertisers bid on premium publisher inventory in a closed auction. PMPs combine programmatic efficiency with exclusivity, giving publishers more control over ad quality and pricing. Learn more.

How does Programmatic Direct differ from other programmatic deals?

Programmatic Direct involves direct negotiation between publishers and advertisers, without real-time bidding. Publishers offer ad space at a set CPM, providing more control over who advertises and at what price. This approach is more hands-on but allows for tailored deals. Details here.

What are the advantages of using first-party data in programmatic advertising?

First-party data is highly accurate, cost-effective, and gives publishers control over data quality and privacy. It enables hyper-focused audience segmentation, better campaign targeting, and higher ad revenue. Businesses using first-party data-driven strategies report up to 5–8x higher ROI. Learn more.

How can publishers use audience segmentation to increase ad revenue?

By dividing audiences into focused segments based on demographics and interests, publishers can offer advertisers more valuable, targeted inventory. This drives higher CPMs and improves campaign performance. Techniques include registration forms, surveys, and behavioral analysis. See more.

What is ad fraud and how can publishers protect themselves?

Ad fraud involves deceptive practices like bots or domain spoofing to generate false ad impressions or clicks. Publishers can protect themselves by using trusted marketplaces, monitoring traffic quality, and leveraging anti-fraud technologies. Learn more.

How does brand safety impact programmatic advertising for publishers?

Brand safety ensures that ads are placed in appropriate contexts, protecting both publisher reputation and advertiser interests. Publishers should use tools and settings to control ad placements and avoid objectionable or misaligned content. More info.

What are the projected trends for programmatic ad spending?

Global programmatic ad spend was 8 billion USD in 2021 and is expected to reach 5 billion USD by 2026. In the US, programmatic is projected to account for over 91% of all display ad spending in 2023. Source.

How can first-party data help publishers attract advertisers?

First-party data enables publishers to offer advertisers highly targeted, premium inventory and exclusive audience insights. This increases the value of ad deals and helps secure higher CPMs, especially in private marketplaces and direct deals.

What are some best practices for collecting first-party data?

Best practices include using registration forms with key questions, conducting surveys, gathering customer feedback, and analyzing user behavior to create detailed audience segments. Transparency and privacy compliance are also essential.

How does audience segmentation improve advertising outcomes?

Audience segmentation allows publishers and advertisers to target specific groups with tailored messages, improving conversion rates, campaign effectiveness, and overall ad ROI. It also helps publishers understand their readers better and offer personalized experiences.

How can publishers maximize revenue with programmatic advertising?

Publishers can maximize revenue by leveraging first-party data for precise targeting, participating in both open and private marketplaces, and offering premium inventory through direct deals. Regularly updating data strategies and ensuring brand safety also contribute to higher yields.

How does programmatic advertising reduce ad waste?

Programmatic advertising uses data-driven targeting and real-time bidding to ensure ads reach relevant audiences, minimizing wasted impressions and spend. This increases campaign efficiency and ROI for both publishers and advertisers. More info.

How can publishers use first-party data to improve customer retention?

By understanding user preferences and behaviors, publishers can personalize content and advertising, leading to better user experiences and higher retention rates. First-party data enables ongoing engagement and loyalty-building strategies.

Where can I learn more about leveraging first-party data for publishers?

Zuora offers guides and resources on first-party data strategies for publishers, including e-guides and case studies. Visit this guide for more information.

Zuora Platform Features & Capabilities

What products and services does Zuora offer for publishers and advertisers?

Zuora provides a suite of products including Zuora Billing, Zuora Revenue, Zuora Payments, Zuora CPQ, Zephr (for personalized subscription journeys and paywalls), Zuora Platform, Zuora Collections, and Accounts Receivable automation. These tools help manage the entire subscription lifecycle, automate billing, optimize payments, and leverage first-party data for monetization. See all products.

How does Zephr help publishers with first-party data strategies?

Zephr, part of the Zuora platform, enables publishers to collect, segment, and activate first-party data for personalized user experiences and dynamic paywalls. This helps drive acquisition, retention, and higher ad revenue. Learn more.

What integrations does Zuora support for publishers and advertisers?

Zuora offers over 60 pre-built connectors (e.g., Salesforce, HubSpot, NetSuite, Snowflake), REST and SOAP APIs, warehouse connectors (Databricks, BigQuery, RedShift), 40+ payment gateways (Stripe, GoCardless), and Zephr extensions for third-party tools. Explore integrations.

Does Zuora provide APIs for integration?

Yes, Zuora provides REST and SOAP APIs for seamless integration with external systems, supporting billing, payment, and subscription management. Developer resources and guides are available at the Zuora Developer Center.

What technical documentation is available for Zuora products?

Zuora offers comprehensive technical documentation, including platform docs, API references, SDK guides, and integration tutorials. Access these resources at docs.zuora.com and the Developer Center.

What security and compliance certifications does Zuora have?

Zuora holds certifications including PCI DSS Level 1, SSAE 16 SOC1 Type II, SOC2 Type II, ISO 27001, HHS HIPAA, and SOC 3. These ensure secure handling of payment data, operational controls, and compliance with global standards. Details here.

How does Zuora support global compliance for publishers?

Zuora's platform includes features for multi-currency, tax compliance, GDPR, PCI DSS, and SOX, helping publishers operate globally and meet regulatory requirements with built-in controls and audit trails.

What are the key capabilities of Zuora for publishers in the advertising space?

Zuora enables dynamic monetization (50+ pricing models), automates billing and revenue recognition, supports global operations, and provides real-time analytics. Zephr adds personalized paywalls and audience segmentation for publishers. See features.

How does Zuora help publishers address common pain points?

Zuora automates manual processes, ensures compliance, supports hybrid monetization, improves data quality, and aligns quote-to-cash workflows. This reduces errors, speeds up close cycles, and enables accurate reporting and forecasting.

What business impact can publishers expect from using Zuora?

Publishers can expect recurring revenue growth, operational efficiency, improved retention, faster time-to-market, and global compliance. For example, The Seattle Times improved new subscription conversions by 30% and retention by 25% after adopting Zuora. Read the case study.

Who are some notable publishers using Zuora?

Notable publishers using Zuora include The Financial Times, The Guardian, Schibsted ASA, and The Seattle Times. These organizations leverage Zuora for subscription management, billing, and data-driven advertising strategies. See all case studies.

What feedback have publishers given about Zuora's ease of use?

Publishers like The Seattle Times and Buildium have praised Zuora for its flexibility, ease of use, and ability to quickly adapt pricing models and automate processes, resulting in faster revenue capture and improved reporting. Read more.

How long does it take to implement Zuora for a publishing business?

Implementation timelines vary: focused scopes can be completed in as little as 30 days, typical projects take 30–90 days, and complex multi-entity programs may take several months. Pre-built connectors can enable integrations within a day. See training resources.

What support and training does Zuora offer to publishers?

Zuora provides 24x5 live global support, email and ticketing, premium support options, and extensive training through Zuora University (500+ courses, certifications, virtual classes). Community and developer resources are also available. Support Portal.

What industries does Zuora support beyond publishing?

Zuora supports industries including SaaS, communications, retail, finance, healthcare, manufacturing, IoT, OTT/entertainment, and more. Its platform is used by over 1,000 companies worldwide. See industry case studies.

Why should publishers choose Zuora over other solutions?

Zuora offers flexibility (50+ pricing models), scalability (proven by customers like Zoom), AI-powered personalization (Zephr), hybrid monetization, robust compliance, and a track record of success with leading publishers. These strengths make it a top choice for publishers seeking to maximize subscription and advertising revenue. See customer stories.

How publishers can use first-party data for programmatic advertising

In a post-cookie world, publishers are fortunate to have unfettered access to a rich pool of first-party data, and with a robust data and advertising strategy in place, publishers are well positioned to thrive in a post-cookie world. Especially because the phase-out of cookies is set to disrupt the advertising ecosystem that has relied so heavily on third-party cookies for over 25 years.
Moving forward, first-party data will be the key to driving business growth and successful advertising campaigns. As Adobe has found, businesses that implement data-driven strategies deliver 5 to 8 times as much ROI as businesses without. A statistic confirmed by another recent study, which showed that 81% of marketers reported their highest ROI when using first-party data. 
This shift towards data-driven strategies, along with the advent of programmatic advertising is shaking up the marketing world. According to Statista, global programmatic ad spend was $418 billion USD in 2021 and is expected to grow to $725 billion USD by 2026. 
With this in mind, publishers must design their data collection strategies for not only their own use, but for the purpose of attracting advertisers on fast-paced programmatic ad exchanges. This article walks publishers through everything they need to know about first-party data and programmatic advertising for maximised ad revenue.

First-Party Data: A Quick Overview

Before delving into the power of first-party data for programmatic advertising, it’s worth refreshing our understanding of what first party data is as well as its specific advantages.

What is 1st-party data?

First-party data is information collected directly from users about their behaviours and interactions with their site. User emails, phone number, and subscription data are examples of first-party data. First-party data and zero party data are closely related – the biggest difference is that the former is collected passively and the latter is gathered proactively by involving the user.

Advantages of First-Party Data in Advertising

First-party data’s advantages are numerous, especially in a post-cookie world. Its specific strengths include:
  • Owned by the publisher themselves. This also means that since there are no additional costs associated with its collection, publishers only stand to gain from first-party data.
  • Highly accurate and guaranteed data quality. First party data gives publishers reliable insights into their audience.
  • High degree of control over data collection and measurement. Not only does this bolster the accuracy from an advertiser’s perspective, but it also means publishers can establish transparency around data collection and privacy.
  • Facilitates hyper-focused ad campaigns. First party data allows publishers to segment their audience and helps advertisers to launch granular and targeted ad-campaigns.

What is programmatic advertising?

Programmatic advertising refers to the data-driven automated purchase and sale of digital advertising. In the context of the digital publishing sphere, publishers sell digital ad space on their site and interested advertisers purchase their inventory. It facilitates the purchase and placement of ads, including targeted advertising content, in milliseconds.
It’s a streamlined, efficient, cost-effective and transparent way of facilitating advertising transactions that maximize yield and minimises ad-waste (when an advertising campaign fails to meet its objectives, thus ‘wasting’ the ad-spend).

How does programmatic advertising work?

Programmatic advertising makes the sale and purchase of ad-space on the publisher’s website an instantaneous process. When a user that fits an advertiser’s target audience visits the publisher’s website, an ad-request is created on an inventory of ad exchanges.  These ad exchanges, such as Google Ad Exchange, App Nexus and Verizon Media, then launch an auction to interested advertisers. The ad exchange will determine the value of a prospective ad by analyzing how far the user matches their target audience. From this, the ad exchange determines a bidding price, and the highest bidder wins.

Why should publishers consider podcasting?

Let’s take a quick look at the main stages and components of programmatic advertising:
DSP
DSP stands for Demand Side Platform. Through their DSP, advertisers choose which publisher ad impressions they want to buy and how much they will pay for them. The advertiser is able to refine their target audience and demographic with particular criteria. From here, the DSP automates the decision making process, removing the need for manual management or tracking on the part of the advertiser.
SSP
A ‘Supply Side Platform’ is how publishers can sell their ad-space to interested advertisers. This is the software that facilitates cross-platform programmatic ad buying and selling by allowing the publisher to place their available inventory on ad exchanges. 
DMP
DMP refers to Data Management Platforms and this is the software which publishers use to collect, analyze, manage and activate their audience data. DMPs are a key element of the programmatic advertising eco-system because they communicate key audience data and profiles to DSPs, helping to inform accurate ad-placement that aligns with advertiser’s target audiences.
Ad-Exchange

Open Marketplace

Open markets are open to any and all publishers and advertisers. In an open market, inventory is bought and sold through real-time bidding (RTB). For publishers, open marketplaces offer wide-cast exposure to numerous buyers. This is a fast and quick way to fill publisher’s advertising space and maximise revenue.
However, when considering open marketplaces, brand safety and ad fraud are issues to be aware of.
Brand safety is where control is maintained over where an ad is placed. The reason this is a concern is because ads can be placed next to objectionable content or images. This doesn’t necessarily refer to explicit content for example, but can also be about political alignment or specific brand ethos and values. 

Ad fraud is where buyers and sellers alike are defrauded by scammers for financial gainAd Fraud is usually carried out using bots or domain spoofing.

Private Marketplaces (PMPs)

Publishers can look to sell their inventory on what are known as Private Marketplaces (PMPs). These are exclusive, invitation-only digital marketplaces that facilitate the purchase and sale of ad inventory, connecting publishers to a select handful of advertisers who bid on their ad-space in a closed auction. PMPs combine the efficiency of programmatic advertising with the exclusivity of direct deals, whilst also maintaining ad-security and quality. 
PMPs give publishers coveted control over their ad-inventory, simultaneously maximizing revenue but still protecting the integrity of their site by ensuring only quality ads are placed there.
Using their high-precision audience segments, publishers can bundle together premium ad placements and offer these at an elevated price. Alternatively, publishers can offer direct access to their first-party data insights as part of advertising deals, giving advertisers exclusive permission to leverage their data insights.

Host-read vs Pre-recorded ads

Programmatic Direct mirrors traditional advertising deals in that this involves the publisher corresponding directly with an interested advertiser. Unlike PMPs or Open Market, there is no ‘bidding war’ or auction. In this negotiation, the publisher will offer digital ad-space for a specific CPM (‘Cost Per Mille’, refers to the price of 1,000 ad impressions paid by the advertiser). Compared to Open Marketplaces and PMPs, there is more human involvement needed for Programmatic Direct because of the need for direct contact and negotiation. However, publishers may appreciate the added control over who advertises with them. 
Programmatic Direct can occur in two different ways:
  • Advertisers approach publishers directly, make an offer on a CPM basis and it is at the publishers discretion to accept or not.
  • Publishers invite advertisers to purchase their inventory, they enter negotiations, and secure an advertising deal.

How to use first party data for programmatic advertising

When leveraged properly, first party data is a gold-mine for digital publishers and advertisers alike.
For publishers, first-party data can not only help to maintain and cultivate relationships with existing subscribers, but also to reach new audiences too, if a publisher chooses to run their own advertising campaigns. More information about audiences, and more targeting drives the value of their ad-inventory, helping to secure higher minimum CPMs.
For advertisers, publisher first-party data is invaluable for running focused advertising campaigns that target high-value potential customers and promise a high return on investment. Organisations that adopt data-driven marketing are six times more likely to be profitable year-on-year. First party data helps advertisers enhance accuracy and audience relevance, reducing ad waste and, ultimately, driving ROI in the process.

Audience segmentation

Before looking to sell ad-space on digital marketplaces or direct to advertisers, publishers should implement a robust data-collection strategy to
divide their audience into hyper-focused segments based on demographic factors such as age, location and interests.
To create audience segments, advertisers can take a proactive approach and draw important information from their readers by:
  • Creating registration forms with key questions
  • Surveying relevant readers or ask for customer feedback
  • Continuously studying users behavior, such as what content they interact with
Audience segmentation is highly valuable for both publishers and advertisers alike.
For publishers, segmenting their audience drives the value of publishers’ ad-inventory, and gives them an intimate understanding of their readers. When leveraged correctly, this can result in better customer retention and help publishers offer personalized user experiences.
For advertisers such a granular and accurate understanding of audience’s likes and dislikes is like gold-dust. This is because they are able to run targeted advertising campaigns, while improving conversion rates, ‘satisfying specific advertiser campaign objectives and maximising yield.’

Making the most of programmatic advertising

Just as quickly as digital publishing changes, so too does advertising. Programmatic advertising has eclipsed more traditional formats and is projected to exceed 91% of all US display ad spending in 2023. Publishers are primed to benefit from shifts towards programmatic advertising in two veins; Not only does programmatic advertising mean that publishers are able to consistently fill out their ad-spaces automatically but also leverage the rich value of their first-party data.
For more help utilizing your first party data for various revenue streams, download our e-guide ‘how successful digital publishers achieve significant results by leveraging their data.’