ZUORA IS HIRING

Customer Success Architect

We are only accepting applications from candidates authorized to work in the USA. The person hired for this position will be expected to perform work within the United States. We are unable to sponsor any type of work visa for this role.

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

The Zuora Corporate Data Team drives the overall vision of a “Company Powered by Data”. The team's mission is to enable all other teams to manage and use data effectively to make better decisions, by supporting data governance across the organization and by providing high-quality datasets and metrics through self-service tools.

THE ROLE

As Senior Data Analyst on the Zuora Corporate Data Team, you'll have the opportunity to support Zuora's vision for data:

Working cross-functionally to define and implement policies for data governance, including protocols and controls for creating and updating data, change management
Computing metrics and KPIs related to corporate finances, internal processes and product usage, to help executives track the state of the business is real time
Curating a shared corporate data model that helps all teams to foster collaboration and communication about customers, products and end-to-end processes
Working with engineers to implement continuous monitoring and validation of data quality
Working with the team and with end users to design effective reports and visualizations for a wide variety of use cases

Specific skills that you'll have a chance to learn and refine include:

Complex SQL for data transformation and for analytics
Time series analysis for understanding trends
Basic statistical analysis, particularly for monitoring data quality

As a data analyst, advancing your career depends on much more than your ability to solve isolated technical problems. Joining the Corporate Zuora Data Team will also give you the opportunity to develop the whole range of skills you need to scale your effectiveness as a product builder and organizational leader:

Working directly with end users in a variety of different roles to understand business requirements and identify appropriate technical solutions
Writing design and implementation documentation
Running a transparent, predictable software delivery lifecycle, including planning, testing and release management

Successful candidates for this position should be able to demonstrate a solid foundation as data analysts, aptitude for building data products, excellent communication skills, and a strong desire to learn. Desirable previous experience includes:

management consulting
building data products (such as the analytics features of a business application) for external customers
supporting internal customers as part of a BI or data team
performing the role of technical business analyst on a finance, sales, marketing or “growth” team

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Customer Solutions

To learn more visit www.zuora.com

Location: Bay Area or Remote

A Customer Success Architect (CSA) serves a critical role within Zuora’s Sales and Customer Success teams.

In the Presale capacity, the CSA works with the sales teams to determine and drive the technical sales strategy, approach for how to tackle the most challenging customer technical and functional complexities and how Zuora’s overall solution can be incorporated within the Customer’s ecosystem and address the customer business initiatives and issues. The CSA reviews and analyses Customer use-case to determine how Zuora’s platform will address these use cases. The CSA works with the presale team, Zuora Partner’s and the customer to drive and define a phasing approach to implementation, estimating the project timeline and efforts to execute the project, drafting/outlining Scope of Work, and contract negotiation.

In the Post Sale capacity the CSA supports customers with tailored technical, product, and architectural guidance, best practices and solutioning such that the customer continues to realize success and value from the Zuora platform. The CSA collaborates cross functionality across the sales, global services and the customer success groups to drive continued customer value of the Zuora platform through global initiatives, process improvements and consistent delivery.

Primary Responsibilities:

Lead and provide guidance for Zuora Billing and Revenue sales & post go live activities both tactically and strategically.
Draw upon experience working at the enterprise level to deliver multiple moderate to complex solutions and successfully drive the engagement team towards an optimal solution.
Responsible and accountable for gathering and analyzing Customer business use cases with the Sales Engineering, perform gap identification, frame scope of work, establish timeline, and determine cost of deployment
Engage with customers and the Zuora account team during the pre-sales phase to determine how to structure the Zuora solution and implementation for ongoing success and post implementation to ensure customer is realizing value from the Zuora Products
Effectively position Global Services and the value of the Zuora platform related solutions as part of the overall sales proposal
Present GS as a differentiator to the Customer,
Deliver value focused / results-oriented proposals and solutions
Effectively evaluate customer’s process gaps and IT challenges to carve out Zuora’s value proposition
Conduct scoping sessions to determine project scope, price and phasing deployment plan
Present Zuora implementation proposals to customer
Facilitate large group meetings with diverse sets of project stakeholders.
Translate customer requirements into solutions and review and critique both functional and technical designs.
Develop collateral, best practices and solutions to be leveraged across the CSA community
Work cross-functionally to provide product and continuous process improvements.
Develop estimates for work, proposals, solutions for customers and prospects
Provide technical and architectural product expertise, best practices and solutioning to the Zuora Sales organization, Zuora’s prospects, partners and customers

Skills:

Hands-on experience building strong relationships and skills to bridge gaps in functional and technical areas / solutions.
In-depth knowledge of Zuora products
Strong communication, relationship building, presentation, customer service, negotiating, listening and writing skills.
Excellent analysis, design, requirements gathering and crafting solutions to secure customer approval
Software proficiency preferred: SFDC, NetSuite, PSA, MS Office Suite.
ERP knowledge preferred: Oracle, PeopleSoft, NetSuite, SAP
Order to Revenue / Cash knowledge (including strong background in billing and CPQ)
Revenue knowledge: US GAAP, IFRS
Strong team orientation, presence, and organizational acumen.
Strong negotiation skills to use for large strategic and enterprise deals
Thrives in a fast pace and changing environment.

Experience:

At least 12 years of senior professional services experience (or 15 years depending on the job requirements and the skills/education of the candidate)
Hands on knowledge of company proprietary software Zuora Central, Billing, and Revenue

Education:

BA/BS in Computer / IT technical related field with a focus on business applications

ABOUT ZUORA & OUR “ZEO” CULTURE

Zuora is proud to be an Equal Employment Opportunity employer.

Customer Success

Customer Success Manager

Tokyo, Japan

CSM will help Zuora customers consistently realize the value of the Zuora solution by maximizing optimal adoption and becoming a true advocate and partner in their business growth and transformation journey. CSMs will work together cross-functionally with Sales, Sales Engineers, Solution Architects, Support to create a positive experience which will showcase how the emphasis on value and production adoption will lead to increased opportunities and better customer.

What you’ll do & achieve:

Retain and grow the revenue for existing Zuora customers, owning renewal of customer base and churn target.
Cultivate relationships with key customer roles from functional owners to senior management
Define operational metrics, objectives and key results for your customers. Achieve operational excellence by continuous measurement and communication of these to peers and leadership.

Work with customers to develop a success plan that outlines how Zuora adoption will address their critical needs both immediately and, in the future.
Conduct optimization workshops to document business processes, identify opportunities for improvements and gaps in best practices, and create and present recommendations to customers who have deployed Zuora Billing and Revpro.
Anticipate customer's future needs and requirements by serving as the customer’s voice to the entire Zuora organization, including product, marketing, professional services and sales

What you’ll need to succeed:

4+ years of experience in one of following areas: Consulting, Customer Success, Account Management/sales,solution architect or another client-facing role
Business acumen, insight, and excellent communication skills
Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment
Strong ability to align technical concepts & features to business needs
Resourceful and creative problem solving skills in order to provide optimal business or technical solutions
Excellent oral and written communication skills along with an ability to work cross-functionally with a broad range of internal and external clients
Demonstrated effectiveness at facilitating workshops as well as excellent communication and presentation skills, both verbal and written
Outstanding presentation development and delivery skills, with the ability to speak to end users and C-level Executives
Excel in a collaborative, team environment while able to work independently with minimal supervision
Outstanding organizational skills and the ability to manage multiple tasks and requests
Proven ability to present technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
Experience working with a cross-functional and geographically dispersed team and customer base.
Native level Japanese and Business level English (reading/writing) are required.

Preferred

Familiarity with implementation and support of SaaS, Financial, ERP, CRM , SCM , or other large scale business systems
Experience in working with complex, multi-divisional, multi-geographical customers

Customer Success Manager

New York, NY, United States

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

The Customer Success team at Zuora is focused entirely on ensuring our customers achieve value and their desired outcomes when using our products or services. We have a saying at Zuora, “We're all About Relationships” and our team is specifically focused on building long-term relationships with a portfolio of customers, key executive stakeholders and cross functional teams, ensuring we deeply understand their goals and objectives, and exceed their expectations.

YOUR MISSION:

We are seeking a proven energetic hands on Customer Success professional to support Zuora’s growth ambitions: to be the company to whom the world’s best companies turn to for driving the technology and business transformations necessary to win in the Subscription Economy.

THE OPPORTUNITY

You will be joining the fast-growing the Global Customer Success team in Zuora and will have the opportunity to work with an exciting group of customers across the globe
CSM will help Zuora customers consistently realize the value of the Zuora products by maximizing optimal adoption and becoming a true advocate and partner in customer’s business growth and transformation journey
CSM will build lasting relationships with our most important clients and play a key role in ensuring our customer’s success. We win when our customers win.
CSMs will work together cross-functionally with Sales, Sales Engineers, Solution Architects, Support to create a positive experience which will showcase how the emphasis on value and production adoption will lead to increased opportunities and better customer
Our CSMs have opportunities to work in various projects with our Product Team and contribute to Zuora’s product roadmap

WHAT YOU’LL ACHIEVE

Retain and grow the revenue for existing Zuora customers, owning renewal of customer base and churn target.
Serve as a key “Voice of the Customer” internally at Zuora, as well as serve as Executive Sponsor and key business partner for strategic customers.
Work with customers to develop a success plan that outlines how Zuora adoption will address their critical needs both immediately and, in the future,
Drives adoption through innovation, product demonstration and customer alignment
Define operational metrics, objectives, and key results for your customers. Achieve operational excellence by continuous measurement and communication of these to peers and leadership.
Standardize CSM customer engagement and measure its impact at each stage of the customer lifecycle.
Conduct optimization workshops to document business processes, identify opportunities for improvements and gaps in best practices, and create and present recommendations to customers who have deployed Zuora Billing and Revenue.
Anticipate customer's future needs and requirements by serving as the customer’s voice to the entire Zuora organization, including product, marketing, professional services and sales
Serves as the customer’ advocate to other Zuora resources in Product, Services, and Sales, as needed

WHAT YOU’LL NEED TO BE SUCCESSFUL

4+ Years in a customer-facing or Customer Success role within an enterprise software or software-as-a-service organization.
Familiarity with implementation and support of Financial, ERP, CRM or other large scale business systems
Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment
A passion for Customer Engagement and service mentality
Proven record of creating and maintaining business partnerships and relationships “do-er” mentality with a hands-on, passionate, curious, persistent approach and the grit to get things done
Strong ability to align technical concepts & features to business needs
Resourceful and creative problem-solving skills in order to provide optimal business or technical solutions
Excellent oral and written communication skills along with an ability to work cross-functionally with a broad range of internal and external clients
Demonstrated effectiveness at facilitating workshops as well as excellent communication and presentation skills, both verbal and written
Outstanding presentation development and delivery skills, with the ability to speak to end users and C-level Executives
Excel in a collaborative, team environment while able to work independently with minimal supervision
Outstanding organizational skills and the ability to manage multiple tasks and requests
Proven ability to present technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
Experience working with a cross-functional and geographically dispersed team and customer base.
Knowledge in APIs, basic programming skills is desirable
Bachelor’s Degree or equivalent experience
Travel up to 10% of the time (including some possible international travel post Covid)

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-RA1

Customer Success Manager

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

We are seeking a proven Customer Success professional to build, lead and scale a best-in-class Customer Success function to support Zuora’s growth ambitions: to be the company to whom the world’s best companies turn to for driving the technology and business transformations necessary to win in the Subscription Economy.

You will build lasting relationships with our most important clients from successful launches to identification of new use cases, and ongoing strategic support that increases satisfaction, maximizes the Zuora experience and ultimately drives revenue retention and growth. We win when our customers win.

As our Customer Success Manager you will manage day-to-day operational and long term strategic business relationships with Zuora’s strategic customers. The CSM promotes adoption of Zuora’s products and services and positions Zuora to meet the current and future business requirements of our customers. The CSM will also play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements. Cultivating key customers as Zuora advocates in the Zuora community and subscription economy is a requirement for this role.

The CSM will have excellent working relationships with other representatives of Zuora who will be active within their account(s). Specifically, a strong collaborative partnership with the Sales, Support, Services and Product teams will be key to this role. The CSM is a positive advocate for the customer within Zuora and will be a professional representative at all times in this post-sale role.

The keys to success in this role are the ability to facilitate work sessions with all levels in a customer organization, troubleshoot to identify gaps between best practice and actual usage of Zuora, and clearly communicate recommendations that enable the customer to fully adopt Zuora in order to grow their business in the Subscription Economy. Join us and make shift happen!

What you’ll do & achieve:

Retain and grow the revenue for existing Zuora customers, owning renewal of customer base and churn target.
Support customers coming out of implementation and launch and assist with accelerating time to revenue for the customer and Zuora.
Define operational metrics, objectives and key results for your customers. Achieve operational excellence by continuous measurement and communication of these to peers and leadership.
Standardize CSM customer engagement and measure its impact at each stage of the customer lifecycle.
Serve as a key “Voice of the Customer” internally at Zuora, as well as serve as Executive Sponsor and key business partner for strategic customers.

Work with customers to develop a success plan that outlines how Zuora adoption will address their critical needs both immediately and, in the future.
Partner with sales leadership to grow Zuora revenue via upsells while providing an ideal customer experience.
Conduct optimization workshops to document business processes, identify opportunities for improvements and gaps in best practices, and create and present recommendations to customers who have deployed Zuora Billing and Revpro.
Anticipate customer's future needs and requirements by serving as the customer’s voice to the entire Zuora organization, including product, marketing, professional services and sales
Trusted Advisor for key business owners and executives including CxOs
Cultivate relationships with key customer roles from functional owners to senior management
Proactively identify where and how Zuora capabilities can deliver incremental business value
Recommend solutions to changing client requirements and emergent problems by carefully identifying and assessing all risks and benefits of possible approaches
Build account expansion and retention plan with Account Executive with clear objectives, requirements and action plan that delineates roles, responsibilities and target timelines with the aim of driving value within their current contract with Zuora.
Ensure satisfactory resolution of Zuora-related technical issues, including coordination of cross-departmental Zuora resources (e.g., Support, Professional Services engagements)
Drives adoption through innovation, product demonstration and customer alignment
Serves as a the customer’ advocate to other Zuora resources in Product, Services, and Sales, as needed
Defines and executes a Success Plan addressing conflict along the way

What you’ll need to be successful:

4+ Years in a customer-facing or Customer Success role within an enterprise software or software-as-a-service organisation.
Familiarity with implementation and support of Financial, ERP, CRM or other large scale business systems
Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment
A passion for Customer Engagement and service mentality
Proven record of creating and maintaining business partnerships and relationships “do-er” mentality with a hands-on, passionate, curious, persistent approach and the grit to get things done
Strong ability to align technical concepts & features to business needs
Resourceful and creative problem solving skills in order to provide optimal business or technical solutions
Excellent oral and written communication skills along with an ability to work cross-functionally with a broad range of internal and external clients
Demonstrated effectiveness at facilitating workshops as well as excellent communication and presentation skills, both verbal and written
Outstanding presentation development and delivery skills, with the ability to speak to end users and C-level Executives
Excel in a collaborative, team environment while able to work independently with minimal supervision
Outstanding organizational skills and the ability to manage multiple tasks and requests
Proven ability to present technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
Experience working with a cross-functional and geographically dispersed team and customer base.
Bachelor’s Degree or equivalent experience
Travel up to 40% of the time (including some possible international travel)

About Zuora

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our 4+ rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

Senior Customer Success Manager

Strategic Customer Success Manager

Your Mission: We are seeking a proven Customer Success professional to build, lead and scale a best-in-class Customer Success function to support Zuora’s growth ambitions: to be the company to whom the world’s best companies turn to for driving the technology and business transformations necessary to win in the Subscription Economy.

What you’ll do & achieve:

Retain and grow the revenue for existing Zuora customers, owning renewal of customer base and churn target.
Support customers coming out of implementation and launch and assist with accelerating time to revenue for the customer and Zuora.
Define operational metrics, objectives and key results for your customers. Achieve operational excellence by continuous measurement and communication of these to peers and leadership.
Standardize CSM customer engagement and measure its impact at each stage of the customer lifecycle.
Serve as a key “Voice of the Customer” internally at Zuora, as well as serve as Executive Sponsor and key business partner for strategic customers.

Work with customers to develop a success plan that outlines how Zuora adoption will address their critical needs both immediately and, in the future.
Partner with sales leadership to grow Zuora revenue via upsells while providing an ideal customer experience.
Conduct optimization workshops to document business processes, identify opportunities for improvements and gaps in best practices, and create and present recommendations to customers who have deployed Zuora Billing and Revpro.
Anticipate customer's future needs and requirements by serving as the customer’s voice to the entire Zuora organization, including product, marketing, professional services and sales
Trusted Advisor for key business owners and executives including CxOs
Cultivate relationships with key customer roles from functional owners to senior management
Proactively identify where and how Zuora capabilities can deliver incremental business value
Recommend solutions to changing client requirements and emergent problems by carefully identifying and assessing all risks and benefits of possible approaches
Build account expansion and retention plan with Account Executive with clear objectives, requirements and action plan that delineates roles, responsibilities and target timelines with the aim of driving value within their current contract with Zuora.
Ensure satisfactory resolution of Zuora-related technical issues, including coordination of cross-departmental Zuora resources (e.g., Support, Professional Services engagements)
Drives adoption through innovation, product demonstration and customer alignment
Serves as a the customer’ advocate to other Zuora resources in Product, Services, and Sales, as needed
Defines and executes a Success Plan addressing conflict along the way

What you’ll need to be successful:

4+ Years in a customer-facing or Customer Success role within an enterprise software or software-as-a-service organisation.
Familiarity with implementation and support of Financial, ERP, CRM or other large scale business systems
Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment
A passion for Customer Engagement and service mentality
Proven record of creating and maintaining business partnerships and relationships “do-er” mentality with a hands-on, passionate, curious, persistent approach and the grit to get things done
Strong ability to align technical concepts & features to business needs
Resourceful and creative problem solving skills in order to provide optimal business or technical solutions
Excellent oral and written communication skills along with an ability to work cross-functionally with a broad range of internal and external clients
Demonstrated effectiveness at facilitating workshops as well as excellent communication and presentation skills, both verbal and written
Outstanding presentation development and delivery skills, with the ability to speak to end users and C-level Executives
Excel in a collaborative, team environment while able to work independently with minimal supervision
Outstanding organizational skills and the ability to manage multiple tasks and requests
Proven ability to present technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
Experience working with a cross-functional and geographically dispersed team and customer base.
Bachelor’s Degree or equivalent experience
Travel up to 40% of the time (including some possible international travel)

About Zuora

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

Strategic Customer Success Manager

As our Strategic Customer Success Manager you will manage day-to-day operational and long term strategic business relationships with Zuora’s strategic customers. The CSM promotes adoption of Zuora’s products and services and positions Zuora to meet the current and future business requirements of our customers. The CSM will also play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements. Cultivating key customers as Zuora advocates in the Zuora community and subscription economy is a requirement for this role.

What you’ll do & achieve:

Retain and grow the revenue for existing Zuora customers, owning renewal of customer base and churn target.
Support customers coming out of implementation and launch and assist with accelerating time to revenue for the customer and Zuora.
Define operational metrics, objectives and key results for your customers. Achieve operational excellence by continuous measurement and communication of these to peers and leadership.
Standardize CSM customer engagement and measure its impact at each stage of the customer lifecycle.
Serve as a key “Voice of the Customer” internally at Zuora, as well as serve as Executive Sponsor and key business partner for strategic customers.

Work with customers to develop a success plan that outlines how Zuora adoption will address their critical needs both immediately and, in the future.
Partner with sales leadership to grow Zuora revenue via upsells while providing an ideal customer experience.
Conduct optimization workshops to document business processes, identify opportunities for improvements and gaps in best practices, and create and present recommendations to customers who have deployed Zuora Billing and Revpro.
Anticipate customer's future needs and requirements by serving as the customer’s voice to the entire Zuora organization, including product, marketing, professional services and sales
Trusted Advisor for key business owners and executives including CxOs
Cultivate relationships with key customer roles from functional owners to senior management
Proactively identify where and how Zuora capabilities can deliver incremental business value
Recommend solutions to changing client requirements and emergent problems by carefully identifying and assessing all risks and benefits of possible approaches
Build account expansion and retention plan with Account Executive with clear objectives, requirements and action plan that delineates roles, responsibilities and target timelines with the aim of driving value within their current contract with Zuora.
Ensure satisfactory resolution of Zuora-related technical issues, including coordination of cross-departmental Zuora resources (e.g., Support, Professional Services engagements)
Drives adoption through innovation, product demonstration and customer alignment
Serves as a the customer’ advocate to other Zuora resources in Product, Services, and Sales, as needed
Defines and executes a Success Plan addressing conflict along the way

What you’ll need to be successful:

4+ Years in a customer-facing or Customer Success role within an enterprise software or software-as-a-service organisation.
Familiarity with implementation and support of Financial, ERP, CRM or other large scale business systems
Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment
A passion for Customer Engagement and service mentality
Proven record of creating and maintaining business partnerships and relationships “do-er” mentality with a hands-on, passionate, curious, persistent approach and the grit to get things done
Strong ability to align technical concepts & features to business needs
Resourceful and creative problem solving skills in order to provide optimal business or technical solutions
Excellent oral and written communication skills along with an ability to work cross-functionally with a broad range of internal and external clients
Demonstrated effectiveness at facilitating workshops as well as excellent communication and presentation skills, both verbal and written
Outstanding presentation development and delivery skills, with the ability to speak to end users and C-level Executives
Excel in a collaborative, team environment while able to work independently with minimal supervision
Outstanding organizational skills and the ability to manage multiple tasks and requests
Proven ability to present technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
Experience working with a cross-functional and geographically dispersed team and customer base.
Bachelor’s Degree or equivalent experience
Travel up to 40% of the time (including some possible international travel)

About Zuora

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

London, Greater London, England, United Kingdom

OUR VISION: THE WORLD. SUBSCRIBED.

Do you fit this description?

We are seeking a proven experienced Customer Success professional to join us in building, leading and scaling a best-in-class Customer Success organisation to support Zuora’s growth ambitions: to be the company to whom the world’s best companies turn to for driving the technology and business transformations necessary to win in the Subscription Economy.

You will build lasting relationships with our most important clients from successful Subscription business launches to identification of new Subscription services use cases, and ongoing strategic support that increases satisfaction, maximizes the Zuora experience and ultimately drives revenue retention and growth. We win when our customers win.

The strategic and the operational

As our SCustomer Success Manager you will manage day-to-day operational and long term strategic business relationships with Zuora’s strategic customers to drive tangible business benefits, outcomes and real business value. The CSM promotes adoption of Zuora’s products and services to meet the current and future business requirements of our customers. The CSM will also play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements. Cultivating key customers as Zuora advocates in the Zuora community and subscription economy is a requirement for this role.

A Team game

This is a team endeavour, so the CSM will have excellent working relationships with other teams within Zuora who will be active within their account(s). Specifically, a strong collaborative partnership with the Sales, Support, Services and Product teams will be key to this role. The CSM is a positive advocate for the customer within Zuora and will be a professional representative at all times in this post-sale role.

What you’ll do & achieve:

Retain and grow the revenue for existing Zuora customers, owning renewal of customer base and churn target.
Conduct optimization workshops to document business processes, identify opportunities for improvements and gaps in best practices, and create and present recommendations to customers who have deployed Zuora Billing and Revpro.
Support customers coming out of implementation and launch and assist with accelerating time to revenue for the customer and Zuora.
Define operational metrics, objectives and key results for your customers. Achieve operational excellence by continuous measurement and communication of these to peers and leadership.
Experienced in managing Strategic Customers who by nature are Multi national, Multi Business unit, Multi Stakeholder, technically complex architectural ecosystems, typically with a strong Global SI Presence.
Work with customers to develop a success plan that outlines how Zuora adoption will address their critical needs both immediately and, in the future.
Partner with sales leadership to grow Zuora revenue via upsells while providing an ideal customer experience.
Trusted Advisor for key business owners and executives including CxOs.
Cultivate relationships with key customer roles from functional owners to senior management.
Proactively identify where and how Zuora capabilities can deliver incremental business value.
Build account expansion and retention plan with Account Executive with clear objectives, requirements and action plan that delineates roles, responsibilities and target timelines with the aim of driving value within their current contract with Zuora.
Ensure satisfactory resolution of Zuora-related technical issues, including coordination of cross-departmental Zuora resources (e.g., Support, Professional Services engagements).
Serves as a the customer’ advocate to other Zuora resources in Product, Services, and Sales as needed.
Defines and executes a Success Plan addressing conflict along the way.

What you’ll need to be successful:

4+ Years in a customer-facing or Customer Success role within an enterprise software or software-as-a-service organisation.
Familiarity with implementation and support of Financial, ERP, CRM or other large scale business systems.
Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment.
Understand and articulate Customer value and the business initiatives that underpin value.
Develop success plans that support Customer expansion, retention and advocacy.
Orchestrate an internal Cross functional team of Services, Sales, Product Management, engineering and drive a success plan to deliver net dollar retention.
Strong ability to align technical concepts & features to business needs.
Demonstrated effectiveness at facilitating workshops as well as excellent communication and presentation skills, both verbal and written.
Proven ability to present technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics.

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Strategic Customer Success Manager

Application Support Engineer

The Strategic CSM manages both the day-to-day operational and long term strategic business relationship with Zuora’s key strategic customers. They play a pivotal role in ensuring that Zuora is viewed as and remains a strategic technology and business partner. The Strategic CSM promotes adoption of Zuora products and services and positions Zuora to meet the current and future business requirements of our customers. The Strategic CSM will also play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements. Cultivating key customers as Zuora advocates in the Zuora community and subscription economy is a requirement for this role. Finally, the Strategic CSM helps drive customers’ business initiatives and optimize their processes aligned with Zuora’s technology to drive the growth and expansion of customer's business and the resulting growth of Zuora’s footprint and volume of business.

The Strategic CSM will have excellent working relationships with other representatives of Zuora who will be active within their account(s). Specifically, a strong collaborative partnership with the Sales Account Executive is key to this role. The Strategic CSM is a positive advocate for the customer within Zuora and will be a professional representative at all times in this post-sale role.

Responsibilities

Dedicated full-time Executive level asset for Strategic Accounts
Trusted Advisor for key business owners and executives including CxOs
Partners with CxO’s to develop a transformation roadmap
Cultivate relationships with key customer roles from functional owners to senior management
Proactively communicate relevant application, infrastructure, and product changes
Work with customer to optimize usage of Zuora including but not limited to: business process optimization, performance monitoring, training, and user adoption
Possesses the ability to interface with C-level executives to drive program strategy and ROI
Proactively identify where and how Zuora capabilities can deliver incremental business value
Frequent multi-level communications through executive business reviews, QBRs, etc.
Aligns the customer roadmap to Zuora current capabilities and future product direction
Recommend solutions to changing client requirements and emergent problems by carefully identifying and assessing all risks and benefits of possible approaches
Build account expansion plan with Account Executive with clear objectives, requirements and action plan that delineates roles, responsibilities and target timelines with the aim of driving value within their current contract with Zuora.
Ensure satisfactory resolution of Zuora-related technical issues, including coordination of cross-departmental Zuora resources (e.g., support tickets, Professional Services engagements) and partners
Make recommendations and manage communication plans between Zuora and its clients’ organizations
Drives adoption through innovation, product demonstration and customer alignment
Identify and cultivate opportunities to grow Zuora’s footprint within existing customer accounts. Coordinate with Sales Account Executive to support active sales campaigns
Serves as a liaison to other Zuora resources in Product, Services, and Sales, as needed
Serves in a ‘boundary spanning role’ across internal and external functions and partners
Active participation in Governance and Steering committees
Defines and executes a Success Plan addressing conflict along the way

Qualifications

4 year degree in a technology and or business related field
Strong business acumen and ability to provide sound business judgment
7 years customer-facing experience in customer success, technical sales, or professional services
Experience in the high tech industry, preferable in a Software as a Service (SaaS) environment
Strong account management, client service and/or management consulting experience
Successful candidates must have strong communication and problem solving skills, customer focus and results orientation
Executive presence. Comfort with ambiguity and C-level communication
Proven ability to present technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
In depth knowledge of scalable Enterprise web applications (CRM, CPQ, ERP, GL)
Experience working with a cross-functional and geographically dispersed team and customer base.
Travel up to 40% of the time (including some possible international travel)

Customer Support

Application Support Engineer II

OUR VISION: THE WORLD. SUBSCRIBED.

OUR MISSION:

We are seeking a Senior Technical Support Engineer to join the award-winning Zuora Customer Support team, recipient of four Stevie Awards which recognize the accomplishments and contributions of companies and business people worldwide.

Our vision is simple, to provide all customers just-in-time solutions empowering them to operate and grow their subscription business.

You will be challenged on a daily basis to understand our customers’ use cases and provide the best solutions – the learning will never stop!
We offer continuous career development and knowledge training.
Our management team grows and motivates individuals through coaching and mentoring, creating a rewarding and challenging work atmosphere.

Come join our subscription revolution!

THE OPPORTUNITY

Your day to day work required to,

Ensure an optimal level of customer services
Analyze, track and resolve customer issues in a prompt manner to ensure the highest level of client satisfaction
Prioritize based on severity and customer impact
Handle sensitive escalation issues and conflicting/competing priorities
Maintain product knowledge of new functionality and compliance changes
Monitor and manage application and back-end batch processes to ensure application uptime requirements and SLA compliance
Document solutions into Community articles, leveraging both configuration, customization, and integration
Participate in 24/7 global coverage plan, including weekend on-call and holiday coverage

OUR TECH STACK: Working and functional familiarity with Networking, Database, Java, AWS, SOAP & REST API, Kibana, Microservices, and common cloud-based platform technologies

Our vision is simple, to provide all customers just-in-time solutions empowering them to operate and grow their subscription business. Why work for Zuora Customer Support?

You will be challenged on a daily basis to understand our customers’ use cases and provide the best solutions – the learning will never stop!
We offer continuous career development and knowledge training.

Our management team grows and motivates individuals through coaching and mentoring, creating a rewarding and challenging work atmosphere

The team strives hard to get better version of oneself thereby contributing effectively to the team, organization, and our customers. The OKR is designed to bring the best version of each one, the template BVOY designed to bring out the productivity, efficiency, employee delight and customer delight experience while excelling in learning & development for career growth.

ZELO is a proven education, learning and onboarding program structured over 8 weeks for new ZEO. This iterative learning also includes completion of global certifications like Zuora Product Catalog Administrator and Zuora Administrator. The grading provides the opportunity for the ZEO to understand the areas of strength and work on Career path for them accordingly.

It's essential that you have…

BA/BS/MS (or equivalent) in a related discipline
A minimum of 2 – 5 years of proven success in enterprise application support and customer service (experience with SaaS would be awesome!)
A self-starter with the ability to work independently, yet able to account for their activity.
Be a creative, driven, and assertive Team Member always looking for ways to drive improved service and greater operational efficiencies and performance.
Ability to work in a globally distributed team environment, liaising with on-site teams and customers
Demonstrated ability to learn quickly in a fast-paced, multi-tasking development environment
Ability to work independently and be a self-starter. Proven results uncovering solutions that meet or exceed customer needs
A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies
Strong communication skills. Able to effectively develop materials that are appropriate for the audience
Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences
Knowledge of finance and revenue practices or a desire to become a subject matter expert in these disciplines

It would be really nice if you had…

Experience supporting payment, billing, or tax applications. Knowledge of payment gateway such as PayPal, Stripe, Cybersource, etc.
Experience with technologies supporting SaaS applications, including XML, Web Services, HTML, Java, and JavaScript

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-AP1

Application Support Engineer II-2

Zuora is a SaaS company and the world’s foremost evangelist of the Subscription Economy®. Zuora’s leading subscription relationship management platform helps enable businesses in any industry to launch or shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, open new revenue streams, and disrupt market segments to gain competitive advantage. Zuora serves more than 800 companies around the world in every industry. The Subscription Economy Index (SEI) demonstrates that SEI companies are growing revenues approximately nine times faster than the S&P 500. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Denver, San Francisco, London, Paris, Beijing, Sydney, and Tokyo.

The Technical Support Engineer is tasked with providing front-line support and solutions to issues reported by customers for Zuora products. Our ideal candidate possesses a strong technical background, is a detailed documenter, and a masterful troubleshooter. In today’s ever-changing social landscape, we need someone who’s up to date on the latest and greatest web tools and platforms, able to troubleshoot basic software applications, and is an excellent communicator via email or over the phone.

Our vision is simple, to provide all customers just-in-time solutions empowering them to operate and grow their subscription business.

You will be challenged on a daily basis to understand our customers’ use cases and provide the best solutions – the learning will never stop!
We offer continuous career development and knowledge training.
Our management team grows and motivates individuals through coaching and mentoring, creating a rewarding and challenging work atmosphere.

Come join our subscription revolution

What would you do all day?

Ensure an optimal level of customer services.
Analyze, track and resolve customer issues in a prompt manner to ensure the highest level of client satisfaction.
Prioritize based on severity and customer impact.
Handle sensitive escalation issues and conflicting/competing priorities.
Maintain product knowledge of new functionality and compliance changes.
Monitor and manage application and back-end batch processes to ensure application uptime requirements and SLA compliance.
Document solutions into Community articles, leveraging both configuration, customization, and integration.
Participate in 24/7 global coverage plan, including weekend on-call and holiday coverage.

It's essential that you have…

BE/BSc/MSc (or equivalent) in a related discipline
A minimum of 2 – 5 years of proven success in enterprise application support and customer service (experience with SaaS would be awesome!)
A self-starter with the ability to work independently, yet able to account for their activity.
Be a creative, driven, and assertive Team Member always looking for ways to drive improved service and greater operational efficiencies and performance.
Ability to work in a globally distributed team environment, liaising with on-site teams and customers.
Demonstrated ability to learn quickly in a fast-paced, multi-tasking development environment.
Ability to work independently and be a self-starter. Proven results uncovering solutions that meet or exceed customer needs.
A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.
Strong communication skills. Able to effectively develop materials that are appropriate for the audience.
Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences.
Hands-on Experience in configuration and customization using SFDC Integration knowledge with Salesforce.com components such as Visual Force, API’s, APEX Web Services, Apex Callouts, outbound messaging, SSO, and data loaders or similar experience with Java object programming.
Understanding of the configuration of SFDC and portals including but not limited to developing custom objects, work-flow business rules, and validation rules.
Experience working in/supporting RDBMS platforms such as MySQL and MSSQL – must know how to run and understand SQL queries in a relational database system

It would be really nice if you had…

Experience supporting payment, billing, or tax applications. Knowledge of payment gateway such as PayPal, Stripe, CyberSource, etc.
Experience with technologies supporting SaaS applications, including XML, Web Services, HTML, Java, and JavaScript

Applications Support Engineer

Our vision is simple, to provide all customers just-in-time solutions empowering them to operate and grow their subscription business.

You will be challenged daily to understand our customers’ use cases and provide the best solutions – the learning will never stop!
We offer continuous career development and knowledge training.
Our management team grows and motivates individuals through coaching and mentoring, creating a rewarding and challenging work atmosphere.

Come join our subscription revolution!

What would you do all day?

Ensure an optimal level of customer services.
Analyze, track, and resolve customer issues in a prompt manner to ensure the highest level of client satisfaction.
Prioritize based on severity and customer impact.
Handle sensitive escalation issues and conflicting/competing priorities.
Maintain product knowledge of new functionality and compliance changes.
Monitor and manage application and back-end batch processes to ensure application uptime requirements and SLA compliance.
Document solutions into Community articles, leveraging both configuration, customization, and integration.
Participate in 24/7 global coverage plan, including weekend on-call and holiday coverage.

It's essential that you have..

BA/BS/MS (or equivalent) in a related discipline
A minimum of 2 – 5 years of proven success in enterprise application support and customer service (experience with SaaS would be awesome!)
A self-starter with the ability to work independently, yet able to account for their activity.
Be a creative, driven, and assertive Team Member always looking for ways to drive improved service and greater operational efficiencies and performance.
Ability to work in a globally distributed team environment, liaising with on-site teams and customers.
Demonstrated ability to learn quickly in a fast-paced, multi-tasking development environment.
Ability to work independently and be a self-starter. Proven results uncovering solutions that meet or exceed customer needs.
A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.
Strong communication skills. Able to effectively develop materials that are appropriate for the audience.
Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences.
Experience in troubleshooting and triage with one or more CRM Solution (such as Oracle, SalesForce.com, SAP, Siebel, or other quote-to-cash solutions)
Experience with technologies supporting SaaS applications including SOAP and REST API, XML, Web Services, HTML, Java and JavaScript, Python, .NET, and others used in eCommerce.
Experience with Sumo, Splunk or other large scale log management and analytics services

It would be really nice if you had…

Experience supporting payment, billing, or tax applications. Knowledge of payment gateway such as PayPal, Stripe, CyberSource, etc.

Preferred location is Atlanta, GA. Will consider remote candidates (US only) as well. The person hired for this position will be expected to perform work within the United States. We are unable to sponsor any type of work visa for this role.

OUR VISION: THE WORLD. SUBSCRIBED.

THE ROLE

The Application Support Engineer is tasked with providing front-line support and solutions to issues reported by customers for Zuora products. Our ideal candidate possesses a strong technical background, is a detailed documenter and a masterful troubleshooter. In today’s ever-changing social landscape, we need someone who’s up-to-date on the latest and greatest web tools and platforms, able to troubleshoot basic software applications, and is an excellent communicator via email or over the phone. You must be eligible to work in the US!

Our vision is simple, to provide all customers just-in-time solutions empowering them to operate and grow their subscription business.

You will be challenged on a daily basis to understand our customers’ use cases and provide the best solutions – the learning will never stop!
We offer continuous career development and knowledge training.
Our management team grows and motivates individuals through coaching and mentoring, creating a rewarding and challenging work atmosphere.

WHAT YOU’LL ACHIEVE

Ensure an optimal level of customer services
Analyze, track and resolve customer issues in a prompt manner to ensure the highest level of client satisfaction
Prioritize based on severity and customer impact
Handle sensitive escalation issues and conflicting/competing priorities
Maintain product knowledge of new functionality and compliance changes
Monitor and manage application and back-end batch processes to ensure application uptime requirements and SLA compliance
Document solutions into Community articles, leveraging both configuration, customization, and integration
Participate in 24/7 global coverage plan, including weekend on-call and holiday coverage

WHAT YOU’LL NEED TO BE SUCCESSFUL

BA/BS/MS (or equivalent) in a related discipline
A minimum of 2 – 5 years of proven success in enterprise application support and customer service (experience with SaaS would be awesome!)
A self-starter with the ability to work independently, yet able to account for their activity.
Be a creative, driven, and assertive Team Member always looking for ways to drive improved service and greater operational efficiencies and performance.
Ability to work in a globally distributed team environment, liaising with on-site teams and customers
Demonstrated ability to learn quickly in a fast-paced, multi-tasking development environment
Ability to work independently and be a self-starter.
Proven results uncovering solutions that meet or exceed customer needs
A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies
Strong communication skills.
Able to effectively develop materials that are appropriate for the audience
Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences
Experience with technologies supporting SaaS applications, including XML, Web Services, HTML, Java, and JavaScript a definite plus!!

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

KCS Program Manager

Senior Technical Support Engineer

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

The Global Customer Support team fulfills a super important role for Zuora and is often the main point of contact for a customer and a key advocate of the customer experience. Our team includes more than 100 ZEOs across nine different locations around the world who are strategically structured around our functional teams and customer support levels that increase in complexity and the skills and experience needed to handle it.

YOUR MISSION: Zuora is looking for a KCS Program Manager to join our Global Support Operations group. With a focus on helping customers self-service, find answers to regular questions, and use best practices with our products and services.

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

In this role, you will implement our KCS initiative across all global support centers, create a knowledge-sharing and collaborative culture, develop content, processes, maintenance strategies, KPI’s, and manage the program. You will operate as a champion and ambassador for KCS, partnering with engineering, global support teams, global services, partners, global training, customer primacy, and operations to deliver industry best-in-class content, ticket deflection, and cultivate the adoption of KCS across our organization. Your contributions will help shape our customer experience and up-level our global support team.

OUR TECH STACK: Zendesk, Mindtouch, Higher Logic, and JIRA are some of the tools your be working with.

WHAT YOU’LL ACHIEVE

Lead our KCS Program, partnering with other teams and reporting to support leadership.

Evangelize KCS across our organization by communicating the vision and empowering proactive knowledge prevention with support agents and other teams.

Transform our support agents thinking around delivering value to our customers through knowledge.

Manage the testing, training, and communications plan for all KCS activities.

Build a self-correcting framework to maximize and automate knowledge capabilities throughout our organization.

Develop a practical, collaborative, and holistic methodology for capturing, managing, and using knowledge.

Define and maintain the various Roles and Responsibilities for each persona within the KCS system.

Develop a communication strategy to inform and motivate the KCS Community by use of reporting and dashboards.

Organize regular check in’s with KCS members and create feedback streams to support leadership for KCS at a global and individual level.

Leverage collective experience, rigorous collection/recording of organizational knowledge, and feedback loops to inform leadership when practices, policies, products, and services should be reviewed and possibly changed to enhance the overall customer experience.

Document our journey to show the difference made by using a KCS approach

WHAT YOU’LL NEED TO BE SUCCESSFUL

Preferred, KCS Practices v6 Certification

Preferred (but not required) Bachelor’s degree in relevant field or equivalent business experience

Experience managing a KCS program in a large technical support or customer support operation.

Demonstrated ability to manage cross-functional efforts without managing the participants.

Professional confidence, strong effective presence, strong verbal and written communication skills, ability to effectively communicate technical concepts and plans at all levels.

Presentation development and delivery skills.

Strong problem solving, priority setting, multi-tasking, analytical, and collaboration skills.

Self-starter with the ability to create projects and see them through to completion.

Strong organizational skills with attention to detail and the ability to handle multiple priorities.

Excellent project management skills.

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity Employer.

#LI-MC1

Tokyo, Japan

Job Summary

Zuora is seeking a Senior Technical Support Engineer to join our growing Global Support team in the Tokyo office. We are looking for someone with a strong technical background who is able to troubleshoot complex software applications and has excellent communication skills. Does that sound like you? If so, we look forward to hearing from you!

Zuoraグローバルサポートチームでは、シニアアプリケーションサポートエンジニアを募集しています。

ソフトウェアアプリケーションのトラブルシューティング経験が豊富で、顧客およびグローバルチームとのコミュニケーションスキルに自信がある方、ぜひご応募ください！

Key Responsibilities

Provide outstanding technical support to Zuora customers based in Japan and globally.
Answer product questions, report defects, troubleshoot, and do whatever it takes to resolve customer issues.
Work closely with engineering and product management teams to advocate for the customer and drive improvements to product functionality.
Own and drive customer issues from start to finish.
Become a product expert from both a business and technical standpoint.
Actively participate in our online Zuora Community, learning about customer pain points, answering customer questions, and posting solution articles in your domain of expertise.
Handle urgent escalation issues, ensuring we accurately prioritize based on severity and customer impact.

Minimum Requirements

BS or MS in Computer Science, Engineering, or related discipline. We will also consider other technical experience.
Minimum of 7 years application support experience (SaaS experience a plus).
Native Japanese speaker and intermediate English language skills or above. This position is focused on supporting Japanese customers, but you will also frequently use English when communicating with global customers and with your colleagues across Zuora.
Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely.
Ability to work with a global team and build strong cross-functional relationships.
Positive attitude and the ability to overcome adversity; ability to stay calm under pressure.
Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge. You will learn something new every day!
Experience with technologies that support SaaS applications, such as XML, REST API, SOAP API, SQL, web services, HTML, Java, and JavaScript.

Bonus Requirements

Experience with billing or financial enterprise applications.
Experience as a developer or QA engineer in an agile development environment.

Technical Support Engineer

Tokyo, Japan

Zuora is seeking a Technical Support Engineer to join our growing Global Support team in the Tokyo office. We are looking for someone with a strong technical background who is able to troubleshoot complex software applications and has excellent communication skills. Does that sound like you? If so, we look forward to hearing from you!

Zuoraグローバルサポートチームでは、シニアアプリケーションサポートエンジニアを募集しています。

Key Responsibilities

Provide outstanding technical support to Zuora customers based in Japan and globally.
Answer product questions, report defects, troubleshoot, and do whatever it takes to resolve customer issues.
Work closely with engineering and product management teams to advocate for the customer and drive improvements to product functionality.
Own and drive customer issues from start to finish.
Become a product expert from both a business and technical standpoint.
Actively participate in our online Zuora Community, learning about customer pain points, answering customer questions, and posting solution articles in your domain of expertise.
Handle urgent escalation issues, ensuring we accurately prioritize based on severity and customer impact.

Minimum Requirements

BS or MS in Computer Science, Engineering, or related discipline. We will also consider other technical experience.
Minimum of 2 years application support experience (SaaS experience a plus).
Native Japanese speaker and intermediate English language skills or above. This position is focused on supporting Japanese customers, but you will also frequently use English when communicating with global customers and with your colleagues across Zuora.
Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely.
Ability to work with a global team and build strong cross-functional relationships.
Positive attitude and the ability to overcome adversity; ability to stay calm under pressure.
Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge. You will learn something new every day!

Bonus Requirements

Experience with technologies that support SaaS applications, such as XML, REST API, SOAP API, SQL, web services, HTML, Java, and JavaScript.
Experience with billing or financial enterprise applications.
Experience as a developer or QA engineer in an agile development environment.

Engineering & Techops

Cloud Architect

We are only accepting applications from candidates based in the USA and authorized to work in the USA. The person hired for this position will be expected to perform work within the United States.

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

Zuora’s TechOps teams are responsible for Data Center and Cloud infrastructures, monitoring performance and uptime, managing internal and external shared services, infrastructure services and more – for Zuora’s customer facing SaaS products and platforms. Our technologists sit across US, Beijing, India and remotely, using a follow-the-sun model to provide 24x7x365 coverage for critical functions and partner closely with our Engineering, Customer Support, Security, Global Services and Sales teams on a daily basis to keep our customers front and center.

YOUR MISSION: Build the most scalable, robust and efficient SaaS billing infrastructure on the planet

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

You will own the cloud infrastructure architecture to support the billing operations of some of the world’s largest global companies. With our transition to full cloud operations nearly complete, we now have the opportunity to step back and examine our end-to-end infrastructure—let’s leverage the latest in cloud-native architectural approaches and figure out how to get that in place. This is an incredible opportunity to push yourself technically and to develop your ability to lead an organization through change.

OUR TECH STACK: Java, Spring, Rest API, Microservices, Kafka, NodeJS, AWS, Kubernetes, Terraform, Python, AngularJS

WHAT YOU’LL ACHIEVE

Transition Zuora to a cloud-native architecture
Simplify our infrastructure—we support a small number of cloud services at incredible scale and we are darn good at it
Speed up innovation—production needs to be tight, but at the same time we need to allow engineering teams to experiment with new technologies and approaches to better serve our customers needs
Improve engineering efficiency—they are raving about what you have accomplished

WHAT YOU’LL NEED TO BE SUCCESSFUL

You know how to scale a cloud architecture and whilst you have done this a few times already, you are wise enough to know that context matters

You have deep experience with the core AWS offerings and wide experience with other AWS features

You are highly skilled at building relationships with engineering teams and shepherding architectural changes from inception to production implementation

Experience architecting a large-scale enterprise SaaS platform

Billing and/or ERP domain experience is highly desirable

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity Employer.

Jira Administrator

We are looking for an Atlassian Administrator who is motivated to collaborate, communicate, design, implement, test and operate the tools that help deliver scalable and enterprise SaaS Products.

The Jira Admin (Atlassian Administrator) will be responsible for the operation and administration of Atlassian Cloud based solutions for the Zuora Product & Engineering organization. They will also be considered the Subject Matter Expert when it comes to Atlassian products and implementations, in concert with outside professional services.

Responsibilities

Implement strategic vision and group operating model in Jira – turning business practices into daily operating standards in Jira.
Create and communicate real time and dynamic reporting based on data pulled directly from Jira.
Translate various levels of user requirements into reports, dashboards and planning views. Includes reviewing and extending Jira/Confluence via customizations, applications, etc.
Work closely with stakeholders to determine best approaches for implementation, training and communication.
Create crisp and concise documentation around the implementation and any customizations. Convey technical and non-technical knowledge to the entire product / engineering organization.
Serve as best practice ambassador for the entire team – promoting adoption and usage.
Field user requests for enhancement, changes and fixes. Determine scope, effort and priority while communicating updates to users and stakeholders.
Stay up to date with development from Atlassian and Application Vendors. Communicate any changes or updates and develop contingency plans (if needed).
Work with several Atlassian Admins across multiple time zones to coordinate any system wide changes or developments.

Qualifications

3+ years of technology experience with a Bachelor's degree or equivalent experience.
3+ years of experience operating the Atlassian Suite of products at the admin/system admin level.
Jira customization experience, through third party applications (ScriptRunner, JSU Automation, Structure, similar plugins) and API integrations.
Ability to review various options and determine the most feasible / beneficial path, based on data and expected outcomes.
Deep knowledge of Scrum, Agile and implementation across a large and distributed development team.
Demonstrated ability to document complex implementations in Confluence in a clear and concise manner.
Technical experience implementing and operating enterprise applications.
Ability to learn new methods / skills, including (but not limited to) scripting and basic programming.
Excellent communication skills (written, verbal and interpersonal)
Enjoy working in a highly collaborative environment and hearing various points of view.
Ideal candidate will have experience in Python and familiarity with MongoDB. React knowledge is a bigger plus, but not required.

About Zuora

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

Principal Software Engineer

Principal Software Engineer UI

Our Vision & Mission

We are looking for a Principal Engineer who is motivated to design, develop, test and operate cutting edge, large scalable and enterprise SaaS Products.

Responsibilities

Drive culture of innovation to positively impact all of engineering.It covers driving code coverage to shipping a product on time, setting best practices framework and building industrialized reusable software components.
Comfortable with ambiguity, frequent changes and always find opportunity in uncertainty without worrying about social acceptance by demonstrating conviction to build better products and long term vision.
Lead technical discussions, design and challenge status quo to recommend the optimal path forward where all engineers may or may not agree.
Use your experience and knowledge to influence better software design, promote robust software engineering and bug prevention strategies, testability and security
Actively participate in the development process through writing and maintain application features and automated tests including unit tests, component tests, integration tests, functional tests,
Partner with DevSecOps team to drive secure, consistent, reliable delivery by driving consistent process of PRs, code reviews, Secure coding practices.
Collaborate with scrum teams to improve team's test coverage, sprint’s velocity and reduce bug-escape ratios.
Participate in application code and test code reviews with rest of the Scrum team
Took ownership of entire feature from concept to deployment working on cross-functional activities and mentor junior engineers
Contribute ideas to improve products as well as develop his/her skills, learn new technologies and languages, and continue to learn
This role requires more than 50% time to work on keyboard (writing code)

Qualifications

BS/MS/PHD in Computer Science, Electrical Engineering, or relevant degree.
Front end: Good experience in Angular JS ( 2nd priority skills)
Middleware: Strong and extensive experience in building highly scalable web applications using Java, Webservices, Microservices with ActiveMQ and SprintBoot
Backend: Strong experience in Oracle, PostgreSQL and good SQL skills
Extensive experience in Frameworks like Spring Core/MVC, Testing frameworks like JUnit/Mockito/Spring Test, Tools like Swagger/Git/Jenkins/uDeploy/Docker/Kubernetes/Ant etc.
Experienced in building highly scalable web applications and software quality (Test tools like SOAPUI/SOAtest/Selenium etc.), by owning both functional requirements of the product and also the non functional requirements
Active Open-Source projects, building libraries, tools and utilities, platform components-must have GitHub profiles to share.
Experience/Knowledge of cloud hyperscalers like AWS, Azure OR Google Cloud.
Solid experience in Agile methodologies, ceremonies & agile practitioner
Strong programming skills across technology components including API Services development and consumption using modern frameworks and open source technologies.
The ability to code in more than one programming language and experience with architectural patterns of large, high-scale applications.
Deep understanding of building secure software using modern security principles. High level of awareness of attacks and mastering your defenses with secure coding practices.
Ability to blend development with testing by participating in quality efforts.
Test Automation validation using Selenium / REST ASSURED framework
Able to work with remote teams based out in multiple locations.
Have strong communication skills complemented with right technical skills to drive meaningful discussions.
Interested in learning new technologies and how to adopt them with quick prototyping & “Fail Fast’ Approach
Continuously mastering & refining data structures classes, sorting and searching algorithms to drive exponential performance improvements.
Enjoy working in a highly collaborative environment and value different opinions.
The Expertise we’re looking for
11+ years of software engineering experience in a hands on manner
At Least 2+ years of leading a team of at least 3-4 developers

About Zuora

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

Our Vision & Mission

We are looking for a Hands on Principal Software Engineer who would lead UI architecture, design and development of web-based applications.

Responsibilities

Lead the design and development of the next generation web application for Zuora’s flagship products.
Collaborate with product management, user experience (UX), software engineers and QE to design and develop Zuora’s next gen “Order to Revenue” Products
Understand the needs of users and to build applications that are intuitive and easy to use. Simplicity is key.
Perform detailed reviews of architecture, design, and code produced by other engineers.
Mentor SE1 & SE2 Engineers on best practices, consistent UI principles, reusable components and multi-device UI designs
Advocate for developing high quality software and promote best practices to produce reliable, maintainable and fault tolerant software.
Raise the bar on engineering practices and code quality.
Participate with the rest of the Zuora UI development community and contribute for the common good.
Act as enabler to convert UX designs to UI by working with design teams, Product managers & Back-end developers.

Qualifications

BTech/BE/BS/MS/PHD in Computer Science, Electrical Engineering, or relevant degree.
12+ years software development experience specializing in enterprise SaaS software.
Expert level hands on development experience using Angular 5+, Javascript,React, HTML,CSS, SASS, TypeScript, Bootstrap, Webpack or other front end technologies.
Strong application development experience with Java, Python or other object oriented programming languages

Hands-on experience in cloud and devops technologies (Docker, Terraform, AWS)
Good verbal and written communication.
Good understanding of of CI/CD, DevOps, JIRA, VSTS & other software development applications
Hands-on experience working on low/high fidelity design tools.

ABOUT ZUORA & OUR “ZEO” CULTURE

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-AP1

Product Manager

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best-selling book Subscribed).

Product Manager, Platform Services

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

The Product Management team at Zuora are in the frontlines, intimately working with Zuora customers and users to identify product opportunities, functional requirements and business processes. We translate this data into product strategy, roadmap and detailed requirements that are hyper focused on business impact and customer value. Product Managers evangelize with internal and external stakeholders for buy-in and partner with engineering to bring their product to life. Additionally, Product Managers will ensure success of their product by working with their Product Marketing counterparts to drive pricing strategy, product positioning, promotional planning, product launches and product adoption strategies.

YOUR MISSION

To be successful in this role, you need to demonstrate a sincere passion for building complex products that customers love in the Digital experience domain to provide our customers with an efficient and delightful digital experience so our customers will achieve their value faster and be in control of their engagement with our company. On the Zuora product team:

We obsess about user experience, and our customers represent small startups to Fortune 50 enterprises;
We are deeply involved in driving product design, from both an API and UI/UX perspective;
We strive for customer intimacy and meet with our customers regularly to review user experience and design and to ensure we are meeting customers’ needs and solving customer problems;
We deliver mission critical solutions, so we have to think about scale, performance, compatibility, and extensive downstream impacts;
We lead product innovation from initial strategy through delivery and customer adoption.

WHAT YOU’LL ACHIEVE

Deliver high quality product

Be the lighthouse of the value of the product, guiding the remote team towards the value.
Collaborating with engineers towards scalable solution that can sustain the vision
Breakdown the major features in workable items.

Drive product roadmap with data

Prioritise most valuable features by collaborating with outbound product managers in discovering most valuable features.

Drive product improvements with data

Ensure all products released by Zuora are properly instrumented to provide accurate data to drive the digital experience
Drive automated listening systems to act on that data

WHAT YOU’LL NEED TO BE SUCCESSFUL

Ability to think like a CEO to drive the success of the developer experience and tools for Zuora’s Central Platform.
Leadership through influence rather than organization structures. Proven ability to motivate, lead, and collaborate with cross-functional product development teams and manage interactions across product areas
At least 5+ years of technical product management experience and demonstrated success at leading enterprise software company
Experience and comfortable with working with a remote leadership team and market.
Demonstrated success defining and shipping products in an iterative manner, with a hands-on willingness to do whatever it takes from an execution perspective.
Participate actively in standard agile activities such as daily standups, backlog grooming, sprint retrospectives, sprint demos, user experience
Ideally experience with discovering and delivering valuable administration tools for cloud b2b products (tenant management, change management).
Excellent written and oral communication skills, with an ability to handle both executive-level discussions as well as functional / technical deep dives
Fantastic problem-solving abilities, analytical horsepower, and attention to detail
Ability and willingness to work with distributed engineering, sales, and services teams
Passion for the market and opportunity Zuora is pursuing

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Security Engineer, DevSecOps, AppSec

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

Zuora’s Security teams are responsible for Application & Product Security across our services, Cloud and Data Center infrastructure monitoring, managing internal and external shared services, infrastructure services and more – all with the mission of securing for Zuora’s customer facing SaaS products and platforms. Our technologists sit across US, Beijing, India and remotely, using a follow-the-sun model to provide 24x7x365 coverage for critical functions and partner closely with our Engineering, Customer Support, TechOps, IT, Global Services and Sales teams on a daily basis to keep our customers front and center.

YOUR MISSION:

Drive security context, understanding, and decision information into all phases of product development and delivery
Build/automate reconnaissance of API’s, Red Team, Blue Team Capabilities
Build/automate reporting Metrics and Analytics for key parts of the security program
Build/automate security configuration enforcement

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

We are looking for a DevSecOps Engineer with a passion for both building and breaking things to solve security problems in partnership with our Product and Engineering teams. You will have a chance to apply your skills and passion to improve the security of our product on a daily basis.

OUR TECH STACK: Java, Spring, Ruby, Rest APIs, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS, CI/CD tools (e.g. GitLab, Spinnaker, Jenkins, Ansible, Puppet, Terraform, python, go.), SIEM like SumoLogic, Splunk, ELK, SOAR like komand, demisto

WHAT YOU’LL ACHIEVE:

Provide security guidance to Engineering and Product teams.
Build threat models and conduct risk assessments for new features and services.
Perform design and code reviews (lots of them!).
Identify, triage, resolve, and manage security vulnerabilities identified in Zuora products.
Build libraries and tools to make software built and deployed at Zuora secure by default.
Make security an integral part of our CI/CD pipeline.
Perform internal penetration tests and participate in red team exercises.

WHAT YOU’LL NEED TO BE SUCCESSFUL:

2-5 years of security experience.
2-5 years of software development experience.
Strong understanding of Web application security, including hands-on exploitation skills coupled with defensive skills.
Familiarity with secure development practices and security testing techniques (SAST, DAST, fuzzing, etc.).
Familiarity with infrastructure and systems security domains.
Familiarity with web application security defense techniques and technologies (WAF, RASP, sanitization/validation, etc.
Familiarity with microservices architectures, platforms, and 12-factor design
Familiarity with relevant technologies (listed below)
Ability to read and reason in Java, and modest ability to build tools and automation in Python
Ability to explain complex security issues and their impact to diverse audiences.
Be a fast learner and have experience partnering with cross-functional teams.
BA/BS in Computer Science or similar technical degree or equivalent experience

RELEVANT TECHNOLOGIES:

JVM technology (Java, Kotlin, Scala) and related software frameworks (Dropwizard, Spring and SpringBoot)
Container and container infrastructure (e.g. Docker, containerd, k8s, Apache Mesos)
Cloud technology (e.g. AWS, Azure, GCP)
web protocol standards (REST, RPC, SOAP)
Unix/Linux
Javascript ecosystem (node.js), frontend (e.g. web components, angular, vue, react) and full-stack frameworks
Modest competency in common scripting and automation languages (Python, Ruby, Golang, etc.)

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-EW1

Senior Database Engineer

Senior Engineering Manager

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

We are looking for a Database Engineer (DBE) to join a team of talented Engineers from prestigious companies such as Facebook, Groupon, Netflix, and Yahoo to name a few. This role will be a member of the Database Ops & Engineering group within Zuora’s Technical Operations (TechOps) organization, which supports and scales the Zuora service and underlying infrastructures. The DBE will be responsible for operating, automating of MySQL database instances across all environments.

WHAT YOU’LL ACHIEVE

As the performance of the database is critical to the response time of the application, and the Zuora service is business critical to every single one of its customers, this role is critical to the success of the business itself. You will make a major difference in how the service scales and sustains data recovery capabilities. The DBE should have significant background and expertise in system administration for Linux and open source environments, and be fluent in best practices in designing optimal systems, storage architectures and automation frameworks. You must also be security minded and continuously exercise good judgment in ensuring the privacy and integrity of our customers’ data.

Prior experience in managing database systems that store highly sensitive data and adhere to regulatory compliance such as PCI and SAS70/SSAE16 is a must. This role will work closely with fellow members of the TechOps team to maintain business continuity and performance.

Participate in design reviews with Development to ensure a given release does not compromise the security, integrity or quality of the underlying data structures used by the application
Maintain high security and ethics, adhering to regulatory compliance such as PCI and SAS70/SSAE16 with respect to data storage, management, and access
Automate tools and processes to establish trends in data growth and forecast capacity needs
Execute data migrations and database upgrades as part of Zuora's product releases and ensure our automation is keeping up with our exploding database growth
Ensure all databases and processes follow best practices and fit into the strategy Initially perform, and longer term provide oversight for all MySQL administration including installation, configuration, replication, backups, and performance tuning
Work with the various Engineering groups and ensure database changes are in-line with operational standards and meet the strategies needed to scale Participate in on-call responsibilities, including at the database and storage tier.
Work hand in hand with Release Engineering teams to support database changes required for new code deployment

You will take part in a shared on-call rotation that won’t cripple your life or kill your soul.

WHAT YOU’LL NEED TO BE SUCCESSFUL

7-10 years supporting database platforms for online service businesses. Have experience in both OLTP and OLAP design methodologies
Drive best practices in monitoring databases with the ability to identify key performance indicators and put facilities in place to alarm on-call personnel for actionable events expertise in various MySQL replication technologies including when to use one method over another, limitations, and alternatives
Fluency in horizontally scaling database infrastructures and identifying the most appropriate factors from which to split against based on application design and supported use cases Experience in designing and managing MySQL clustering is required
Strong track record at implementing automated solutions for database operations, including failover, schema changes and sharding to name a few using technologies such as Ansible, Puppet, Jenkins, Terraform
Experience with on-call and customer incident investigations and root cause analysis at database and storage tiers.
Excellent coding skills using Python

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer

#LI-RA1

Senior Manager, Database Engineering

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora® platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Denver, San Francisco, London, Paris, Munich, Beijing, Sydney, Chennai and Tokyo.

As Senior Software Engineering Manager at Zuora, your overall goal is to help your team stay productive and engaged. Specific responsibilities include:

leading by example with respect to code quality, testing and documentation
continuously refining the team's ability to set clear priorities, estimate effort and set accurate expectations regarding delivery dates
moderating the collaboration between team members and senior engineering leaders on the design and implementation of new architectural patterns
identifying ways to improve the tools and processes that the team uses to build, test and release code
supporting Product Managers as they work with the team to deliver product features
working with our Documentation, Support and Customer Success teams to provide help, fix customer-reported bugs and handle escalations
identifying individual career goals and working closely with each team member to achieve them
managing team dynamics and inspiring collective morale
fostering a strong culture of customer empathy, encouraging the team to focus first on solving customer problems
participating in the process of locating, screening and interviewing engineering candidates

As a Software Engineering Manager at Zuora, you must be able to hold your own in technical discussions, and the ability and desire to do at least some coding is a plus. However, you play a supporting rather than leading role in the technical and product design process.

Requirements

8+ years’ experience building software products, particularly multi-tiered or distributed web applications
2+ years managing teams of at least 3 other engineers
working knowledge of API design and distributed backend systems
Proven track records in owning and delivering commercial software products
Excellent communication skills, Innovative thinking and can-do attitude.

Senior Manager, Software Engineering

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

Zuora’s Technical Operations teams are responsible for Data Center and Cloud infrastructures, monitoring, performance and uptime, managing internal and external shared services, database and infrastructure services and more – for Zuora’s customer facing SaaS products and platforms. Our technologists sit across US, Beijing, India and remotely, using a follow-the-sun model to provide 24x7x365 coverage for critical functions and partner closely with our Engineering, Customer Support, Security, Global Services and Sales teams on a daily basis to keep our customers front and center.

YOUR MISSION: Lead a dispersed team of database engineers, responsible for the architecture, development and reliability of our database services. You will also collaborate with distributed engineering teams on the design, buildout and execution of complex, cross functional projects that require a robust data services platform. You should have experience running both self-managed and cloud native database systems, at scale, in a reliable, secure and cost efficient manner, using a heavy dose of automation.

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

You’ll be a key player for the future of database platform strategy going forward. You’ll own the database infrastructure to support the billing operations of some of the world’s largest global companies. With our transition to full cloud operations nearly complete, we now have the opportunity to step back and examine our end-to-end database platform — let’s leverage the latest in cloud-native architectural approaches and figure out how to get that in place.

OUR TECH STACK: MySQL, Oracle, ProxySQL, Terraform, Ansible, Kubernetes, Python, Go, Java, AWS

WHAT YOU’LL ACHIEVE

Continue modernizing Zuora’s database platforms that’ll form the basis of rapid product innovation
Drive decision making processes and strategies to migrate off a traditional database system to cloud native data services.
Continuous improvement of automation that manages our database platform.
Define and refine standards and controls around database and data design, data lifecycle management, security, governance and compliance.
Be a strong technical mentor and guide for your team and help them grow and succeed.
Oversee 24×7 coverage of database systems operating in the cloud and on-premise

WHAT YOU’LL NEED TO BE SUCCESSFUL

Basic Qualifications:

6+ years of software development and database engineering experience, encompassing multi-platform database architecture and leading complex database engineering systems with hands on experience administering relational and NoSQL DBMSs such including MySQL, MongoDB, Postgres, Oracle and Cloud database engines.
3+ years of experience in managing and mentoring global teams
Bachelors Degree in Computer Science and other related fields

Preferred Qualifications:

Excellent prioritization, planning, communication, documentation skills are all essential qualities.
Thorough knowledge of core components of the public cloud infrastructure (AWS preferred)
Deep understanding of cloud native database services (AWS preferred)
Expertise in relational and NoSQL database design and architecture, capacity and scalability.
Experience migrating databases from data centers to cloud platforms
Experience in implementing and streamlining observability: monitoring, metrics, KPIs and alerting
Run the production operations DB infrastructure to maintain reliability, performance, scalability, and security.
You are highly skilled at building relationships with engineering teams and shepherding architectural changes from inception to production implementation
Billing and/or ERP domain experience is highly desirable

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity Employer.

We are a SaaS company and the world’s foremost evangelist of the Subscription Economy®. Zuora’s leading subscription relationship management platform helps enable businesses in any industry to launch or shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, open new revenue streams, and disrupt market segments to gain competitive advantage. Zuora serves more than 800 companies around the world in every industry. The Subscription Economy Index (SEI) demonstrates that SEI companies are growing revenues approximately nine times faster than the S&P 500. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Denver, San Francisco, London, Paris, Beijing, Sydney and Tokyo.

As Software Engineering Manager at Zuora, your overall goal is to help your team stay productive and engaged. Specific responsibilities include:

leading by example with respect to code quality, testing and documentation
continuously refining the team's ability to set clear priorities, estimate effort and set accurate expectations regarding delivery dates
moderating the collaboration between team members and senior engineering leaders on the design and implementation of new architectural patterns
identifying ways to improve the tools and processes that the team uses to build, test and release code
collaborating with Product Managers to contribute to product design as they work with the team to deliver product features
working with our Documentation, Support and Customer Success teams to provide help, fix customer-reported bugs and handle escalations
identifying individual career goals and working closely with each team member to achieve them
managing team dynamics and inspiring collective morale
fostering a strong culture of customer empathy, encouraging the team to focus first on solving customer problems
participating in the process of locating, screening and interviewing engineering candidates

As a Software Engineering Manager at Zuora, you must be able to hold your own in technical discussions, and the ability and desire to do at least some coding is a plus. However, you play as an enabler rather than a leading role in the technical and product design process.

Requirements

8+ years’ experience building software products, with at least 4 years on the Salesforce platform
Experience building software products, particularly multi-tiered or distributed web applications is a big plus
2+ years managing teams of at least 3 other engineers
working knowledge of API design and distributed backend systems
Proven track records in owning and delivering commercial software products
Excellent communication skills, Innovative thinking and can-do attitude.

Senior Network Engineer

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

Zuora’s TechOps teams are responsible for Data Center and Cloud infrastructures, monitoring performance and uptime, managing internal and external shared services, infrastructure services and more – for Zuora’s customer-facing SaaS products and platforms. Our technologists sit across US, Beijing, India and remotely, using a follow-the-sun model to provide 24x7x365 coverage for critical functions and partner closely with our Engineering, Customer Support, Security, Global Services and Sales teams on a daily basis to keep our customers front and center.

YOUR MISSION:

Provide the best reliable and scalable infrastructure platform to run to our kickass billing, connect, and revenue SaaS solutions for our customers.

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

Build and run large scale distributed SaaS systems inline with our uptime and performance SLAs.
Create and maintain runbooks for various and operational needs.
Maintain best practices on managing systems and services across all environments.
Handle all L2/L3 Engineering problem tickets.
Fault-finding, analysis and logging of information for reporting of performance exceptions.
Proactively monitoring Network performance and doing Network capacity planning.
Create and modify Terraform/Cloud formation code to automate manual tasks or optimize existing automation.
Provide input on ways to improve the stability, security, efficiency, and scalability of the Network.
Managing the complete AWS life cycle, along with security, provisioning, and automation.
Fine-tuning and configuring various Network infrastructures on a hybrid Cloud setup.
Maintaining access control, as well as the integrity of data, throughout the platform of the AWS application.
Effectively monitoring performance degree and its availability.
Manage network servers and technology tools.
Prioritize work based on severity and customer impact.
Handle sensitive escalation issues and conflicting/competing priorities.
Monitor and manage Network in large scale Cloud and Hybrid setup to ensure application uptime requirements and SLA compliance.
Participate in a 24/7 global coverage plan, including weekend on-call and holiday coverage.

OUR TECH STACK:

AWS, Terraform, Cloud Formation, Cisco CSRs, Ansible, Jenkins, Puppet, Terraform, K8, Python, Shell, ELK, Prometheus, Thousandeyes, LibraNMS.

WHAT YOU’LL ACHIEVE

Help build & operate a large scale distributed SaaS platform running best in class subscription billing and revenue SaaS solutions.
Provide 24×7 coverage working alongside other amazing global(US, Beijing, India, and others) Zuora Techops team members.
Drive incident and help identify root causes related for complex problem spanning various application and infrastructure domains.
Work with a large scale centralized monitoring and logging system to help maintain uptime and troubleshoot problems.
Provide architecture and design feedback to the Engineering and build teams to improve service and platform scalability and reliability.
Help promote Infrastructure as a code approach.

WHAT YOU’LL NEED TO BE SUCCESSFUL

Over 5-8 years of experience operating and managing services in a distributed, large scale environment.
Ideal candidate would have the CCIE or CCNP Routing and Switching certification
Extensive hands-on experience with routing and switching.
Experience with working AWS cloud platform.
Experience working with Network monitoring tools (LibreNMS, VPC Flowlogs, or ELK etc.),
Experience in handling production incidents and root cause analysis.
Experience in infrastructure and operations automation using Ansible, Terraform, shell scripting, AWS CloudFormation.
Strong crisis management leadership ability; Experience with Incident management.
Ability to collaborate and work with global teams and mentor other team members.
Hands on experience in layer-2 protocols (Spanning-tree), HSRP
Hands on experience in layer-3 protocols (EIGRP, BGP), route distribution, router filtering
Hands on experience configuring MPLS, DMVPN, IPSEC VPN, GRE.
Experience and/or familiarity with tools used for security analysis (e.g., tcpdump, Wireshark, snort, ngrep, nmap, strings, hexdump, md5sum, systools)
Proficiency with AWS and Azure network configuration including transit gateways, site-to-site VPN, and route tables.

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Senior Program Manager

Zuora is looking for an experienced and entrepreneurial Program Manager to join the Global Program Management Office (PMO) supporting Product & Technology. Program Managers wear many hats in the PMO; from Deliver Managers leading up complex, strategic programs to Center of Excellence leaders defining the delivery process, tooling and operating models to take the organization to the next level.

This individual should be a highly motivated, strategic thinker who can guide, inspire, coach, and mentor our engineering teams and who is also comfortable getting their hands dirty. The Program Manager must be extremely organized, with solid strategic planning, resource allocation and outcome-based measurement skills. They must be able to balance competing priorities, have demonstrated project management experience, and approach challenges with flexibility and a positive approach.

The ideal candidate has a love for the craft of program management in a servant leader role and can operate in a process development role, portfolio management role, program management role and scrum master role with the ability to identify the best role to suit the assignment, team or project and the flexibility to adjust in real time.

Primary Responsibilities:

Actively drive the enhancement of project management processes, tooling and templates to improve the operating model maturity of a scaling product ecosystem and transforming technology organization.
Drive programs through all phases of the Program Management Lifecycle, including functional and technical design, quality strategy definition, estimation, planning, tracking, risk management, release readiness, documentation, material program changes, key decisions and cross team dependencies.
Create an operating model to tap into scrum team activities to track committed work (projects, features, stories, milestones) and release content without being in the day to day activities of the team.
Proactively work to remove obstacles and enable forward momentum and progress. Identify and manage issue escalations and provide support to teams balancing competing priorities.
Provide objective, transparent, accurate, timely status reports and program summaries to stakeholders including scope/schedule/quality risks, project status, resource allocation and customer impact.
Perform project evaluations and transform lessons learned to actionable improvements.

Experience and Qualifications

Demonstrated success leading large technology transformational initiatives with enterprise level impact via business process definition and operationalization.
Direct work experience in a technical program management capacity to drive large, complex technical initiatives including all aspects of process development and execution.
Extensive experience driving change and fostering a continuous process improvement culture; previous experience with process development, process transformation leadership with a proven track record of rolling out program management concepts to teams; via templates, processes, tooling, methodologies.
Solid project management background in commercial software development and delivery in SaaS environment; no less than 8 years experience as a project management professional with at least 3 years experience as Scrum Master and at least 2 years operating in a micro-service architecture and a micro-service software development environment.
Bachelor's degree in computer science, engineering or experience in a related technical discipline.
Ability to crisply articulate project status at executive level and team level both verbally and with program dashboards, reports and communication.

Ability to identify and analyze issues and summarize problem statements and proactively work across the organization to drive issues to closure.

Ability to work independently; self-motivated; self-starter. Can operate with some level of ambiguity; knows when to dig in, do research, pull information together to drive issues to ground.
Extensive planning experience of complex systems; can demonstrate deep understanding of incremental delivery models.
Excellent project planning skills; can drive teams through all stages of project initiation, concept, high level planning, detail estimation, etc to build project implementation and delivery plans.
Proven track record of managing multiple major and concurrent projects/programs executed through multiple geographic locations involving cross functional teams
Detail oriented; strives for excellence of quality and accuracy of data in all deliverables.
Strong teamwork; team building skills and ability to influence; builds relationships/community within teams.
High energy; desire to constantly learn; thrives in a rapidly changing environment.
Direct experience working with software engineering leadership, technical teams and individual contributors
Knowledge of professional software engineering practices for the full software development life cycle for enterprise commercial software delivery; experience in release management; change control and quality assurance processes.
Excellent verbal and written communication skills.

Prior JIRA administration experience preferred

Preferred Qualifications

JIRA & Confluence experience
PMP desired (if not certified; plan/desire to be certified), CSM desired
Experience with micro service/SOA architecture, AWS or Public cloud experience;
Billing, Payment, Commerce, Platform, DevOps system/app experience
Experience with rapid release; multiple release train delivery and change orchestration
Prior experience as a software developer or quality assurance engineer a plus
Experience leading organizational transformation initiatives

Senior Security Engineer

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

Zuora’s Security teams are responsible for Data Center and Cloud infrastructure monitoring, managing internal and external shared services, infrastructure services and more – for Zuora’s customer facing SaaS products and platforms. Our technologists sit across US, Beijing, India and remotely, using a follow-the-sun model to provide 24x7x365 coverage for critical functions and partner closely with our Engineering, Customer Support, TechOps, Global Services and Sales teams on a daily basis to keep our customers front and center.

YOUR MISSION:

Perform security monitoring gap analysis using MITRE ATT&Ck framework and increase detection coverage. Improving Signal to Noise Ratio, Developing Incident Response Workflow that can be automated & writing SOPs for SOC.
Evaluate and enhance Network & Endpoint security controls.
Log sources integration (ELK/Athena) and onboarding including custom parser development and tuning. Develop scripts to simplify data collection and automate data onboarding tasks.

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

Zuora is looking for a Senior Security Engineer to join our infrastructure security program to build and manage rapidly growing infrastructure. You will have the opportunity to build automated solutions to secure AWS Cloud Infrastructure and provide technical leadership, solution design, and hands-on development support on security controls for infrastructure and applications. Collaborate cross-functionally and engage with all levels of leadership to gather requirements for, design, and implement security controls and Identify new security threats by conducting continuous monitoring, penetration testing, vulnerability assessments, and log analysis

OUR TECH STACK: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS, CI/CD tools (e.g. Jenkins, Ansible, Puppet, Terraform, python, go.), SIEM like SumoLogic, Splunk, ELK, SOAR like komand, demisto

WHAT YOU’LL ACHIEVE

Setting up of SIEM for Security Monitoring – Log Integration, developing correlation rules based on MITRE att&ck framework ,improving signal to noise ratio and developing Incident response workflow that can be automated.
Perform Security Monitoring Gap analysis based on MITRE Framework and build corresponding process/framework for continuous evaluation.
Adversary Emulation and Red Teaming exercise
Evaluate and Enhance the Endpoint & Network security controls for better control and monitoring (On-prem and AWS)
Build Framework for Threat hunting, SOAR Workflows, automated Forensics Evidence collection & data Acquisition

WHAT YOU’LL NEED TO BE SUCCESSFUL

MS or Bachelor in Computer Science or equivalent desired

Over 10 years of experience in Security Operations & 3-5 years of experience in AWS
Strong grasp of security fundamentals (i.e.system internals, attack surface reduction, Cryptographic protocols, etc.)
Experience in any scripting language like: Python, Perl, Shell etc.
Experience working is one Industry standard SIEM tool
Experience working in Network and Endpoint security controls
Experience in Handling Security Incidents and root cause analysis
Knowledge of web application threats (e.g. OWASP Top 10), common attacks, and mitigations
Vendor agnostic certificate like CISSP, CCSP,OSCP, SANS is a plus
Ability to collaborate and work with global teams and mentor other team members
Tolerant of Ambiguity and Changing Environment

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-AP1

Senior Software Engineer

Our Vision & Mission

Here at Zuora we pride ourselves on having the best customers, the most impressive investors, the most comprehensive ecosystem, and the only true SaaS-based application leading the subscription economy. This is your chance to get in on the ground floor with a company that is poised for success, and set on a trajectory for huge growth. Zuora China is building a world-class organization, and carries out critical work in Research & Development, Quality Engineering, Program Management, and Global Support in order to better meet the increasing demand of a fast-growing customer base.

Are you interested in solving complex business problems with cutting edge technologies, designing generic solutions for wide-ranging business requirements and building mission-critical SaaS systems to be used by large Enterprise companies? Are you inspired to see how Zuora is innovating and powering Subscription Economy?

Come and join Zuora Engineering!

Responsibilities

Working with product management and other engineering teams to design, build and operate Zuora’s next generation products, including Order/Subscriptions, Billing, Payments, Finance and Revenue products.
Design and develop highly flexible common components and APIs that enable product customizability and extensibility.
Understand the platform needs of other functional areas, and provide design and development guidance as required.
Understand the needs of users and build products that are intuitive and easy to use.
Advocate for best practices to produce reliable, maintainable and fault tolerant software.
Own system architecture, performance and scalability.
Mentor other engineers and help build a high performance engineering team.
Provide thought leadership in Zuora’s transition to a micro-service and cloud based architecture.
Raise the bar on engineering practices and code quality.

About You:

Love solving hard problems and building solid solutions.
Self motivated, takes ownership to drive tasks to completion.
Curious and eager to learn, experiment and try new things.
A leader and influencer that has the respect of team members because of your knowledge and expertise.
Disciplined self-starter, able to be highly productive both working alone and in close collaboration within an agile development team.

Basic Qualifications

Degree in Computer Science, Electrical Engineering, or relevant education/experience.
Excellent verbal and written English communication.
8+ years software development experience specializing in backend, platform, or infrastructure development in Java, C++ or another object oriented language
Strong database knowledge. Knows SQL and NoSQL as well as when to use each.
Have designed and built web applications and possess expertise in related concepts like web services, SOA, RPC (REST, gRPC, Thrift) and API design.
Good knowledge of common algorithms, data structures and design patterns.
Can take ambiguous requirements in complex domains and distill them down into actionable tasks.
Have great ideas, and can run with them to produce great results.

Preferred Qualifications

Hands-on experience in cloud and devops technologies (Docker, Terraform, AWS services)
Knows how to implement and operate performant and scalable distributed systems, particularly a SaaS product.
Track record to delivering complex, cross team initiatives.
Exposure to functional programming paradigms.
Familiarity with web applications and UI concepts like AJAX, SPA, sessions etc.

About Zuora

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

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Senior Software Engineer

Senior Software Engineer UX

OUR VISION: THE WORLD. SUBSCRIBED.

As consumers wave goodbye to ownership, join us as we help companies win on their journey to usership!

We are looking for a Senior Software Engineer who is motivated to design, develop, test and operate cutting edge, large scalable and enterprise SaaS applications.

Responsibilities

Working with product management and other engineering teams to design, build and operate Zuora’s next generation Revenue product
Design and develop highly flexible common components and APIs that enable product customizability and extensibility.
Design and develop application components for scale.
Understand the platform needs of other functional areas, and provide design and development assistance as required.
Understand the needs of users and to build products that are intuitive and easy to use.
Advocate for developing high quality software and promote best practices to produce reliable, maintainable and fault tolerant software.
Raise the bar on engineering practices and code quality.
Help with Zuora’s transition to micro-service and cloud-based architecture.

Qualifications

BS/MS/PHD in Computer Science, Electrical Engineering, or relevant degree.
8+ years software development experience specializing in enterprise SaaS software
Solid programming background in Java, Python or another object oriented language
Strong database and SQL knowledge including Oracle, PL/SQL, Postgres or MySQL
Have designed and built web applications and possess expertise in related concepts like web services, SOA, RPC (REST, gRPC, Thrift) and API design.
In depth knowledge of common algorithms, data structures and design patterns and their applications.

Hands-on experience in cloud and devops technologies (Docker, Terraform, AWS services)
Knows how to implement and operate performant and scalable distributed systems, particularly a SaaS product.
Exposure to big data and NoSQL technologies.
Familiarity with web applications and UI concepts like AJAX, SPA, sessions etc.
Good verbal and written communication.

Senior Technical Program Manager

test

Zuora is looking for an experienced and entrepreneurial Technical Program Manager (TPM) to join the Global Technical Program Management team supporting Product & Technology. TPMs wear many hats in R&D programs, from Deliver Managers leading up complex, strategic programs to Center of Excellence leaders defining the delivery process, tooling and operating models to take the organization to the next level.

This individual should be a highly motivated, strategic thinker who can guide, inspire, coach, and mentor our engineering teams and who is also comfortable digging into the details. The TPM must be extremely organized, with solid strategic planning, resource allocation and outcome-based measurement skills. They must be able to balance competing priorities, have demonstrated project management experience, and approach challenges with flexibility and a positive approach.

Primary Responsibilities:

Drive programs through all phases of the Program Management Lifecycle, including requirements definition, functional and technical design, quality strategy definition, estimation, planning, tracking, risk management, release readiness, documentation, material program changes, key decisions and cross team dependencies.
Create an operating model that aligns to standard scrum calendar and release trains to track committed work (projects, features, stories, milestones) and release content with an emphasis on iterative delivery.
Promote scrum team adoption of standards, best practices and process adherence for the best possible, highest quality delivery experience for customers and stakeholders.
Proactively work to remove obstacles and enable forward momentum and progress. Identify and manage issue escalations and provide support to teams balancing competing priorities.
Ensure systems and tools are maintained to provide objective, transparent, accurate, timely status updates and program summaries to stakeholders including scope/schedule/quality risks, project status, resource allocation and customer impact.
Actively drive the enhancement of project management processes, tooling and templates to improve the operating model maturity of a scaling product ecosystem and transforming technology organization
Perform project evaluations and transform lessons learned to actionable improvements.

Experience and Qualifications

Direct work experience in a technical program management capacity to drive large, complex technical initiatives including all aspects of process development and execution.
Solid project management background in commercial software development and delivery in SaaS environment; no less than 8 years experience as a project management professional with at least 3 years experience as Scrum Master and at least 2 years operating in a micro-service architecture and a micro-service software development environment.
Bachelor's degree in computer science, engineering or experience in a related technical discipline.
Ability to crisply articulate project status at executive level and team level both verbally and with program dashboards, reports and communication.
Ability to identify and analyze issues and summarize problem statements and proactively work across the organization to drive issues to closure.
Ability to work independently; self-motivated; self-starter. Can operate with some level of ambiguity; knows when to dig in, do research, pull information together to drive issues to ground.
Extensive planning experience of complex systems; can demonstrate deep understanding of incremental delivery models.
Excellent project planning skills; can drive teams through all stages of project initiation, concept, high level planning, detail estimation, etc to build project implementation and delivery plans.
Proven track record of managing multiple major and concurrent projects/programs executed through multiple geographic locations involving cross functional teams
Mentor team of junior & associate TPMs to build solid TPM discipline & skillset in Zuora
Detail oriented; strives for excellence of quality and accuracy of data in all deliverables.
Strong teamwork; team building skills and ability to influence; builds relationships/community within teams.
High energy; desire to constantly learn; thrives in a rapidly changing environment.
Direct experience working with software engineering leadership, technical teams and individual contributors
Knowledge of professional software engineering practices for the full software development life cycle for enterprise commercial software delivery; experience in release management; change control and quality assurance processes.
Extensive experience driving change and fostering a continuous process improvement culture; previous experience with process development, process transformation leadership with a proven track record of rolling out program management concepts to teams; via templates, processes, tooling, methodologies.
Demonstrated success leading large technology transformational initiatives with enterprise level impact via business process definition and operationalization.
Excellent verbal and written communication skills.
Prior JIRA Cloud experience preferred

Preferred Qualifications

JIRA Cloud & Confluence Cloud experience
PMP desired (if not certified; plan/desire to be certified)
CSM desired
Experience with micro service/SOA architecture, AWS or Public cloud experience;
Billing, Payment, Commerce, Platform, DevOps system/app experience
Experience with rapid release; multiple release train delivery and change orchestration
Prior experience as a software developer or quality assurance engineer a plus
Experience leading organizational transformation initiatives

Our Vision & Mission

Come and join Zuora Engineering!

Responsibilities

Working with product management and other engineering teams to design, build and operate Zuora’s next generation products, including Order/Subscriptions, Billing, Payments, Finance and Revenue products.
Design and develop highly flexible common components and APIs that enable product customizability and extensibility.
Solve performance and scalability issues for fast-growing systems.
Understand the needs of users and build products that are intuitive and easy to use.

About You:

Love solving hard problems and building solid solutions.
Self motivated, takes ownership to drive tasks to completion.
Curious and eager to learn, experiment and try new things.
Highly productive in close collaboration within an agile development team.

Basic Qualifications

Degree in Computer Science, Electrical Engineering, or relevant education/experience.
Good verbal and written English communication.
2+ years software development experience specializing in backend development in Java, C# or any other object oriented language
Strong database knowledge. Knows SQL and NoSQL as well as when to use each.
Good knowledge of common algorithms, data structures and design patterns.
Have great ideas, and can run with them to produce great results.

Preferred Qualifications

Have built web applications and possess expertise in related concepts like web services, SOA, RPC (REST, gRPC, Thrift) and API design.
Familiarity with web applications and UI concepts like AJAX, SPA, sessions etc.
Hands-on experience in public cloud technologies (e.g. AWS services)

About Zuora

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

#LI-EW1

Our Vision & Mission

We are looking for a junior level Software Development Engineer who is motivated to design, develop, test and operate cutting edge, large scalable and enterprise SaaS applications.

Responsibilities

Working with product management and other scrum team members to design and develop Zuora’s next generation “Zuora Quotes” product
Design, develop and test a highly flexible appexchange product for Zuora quotes that enable product customizability and extensibility for integrating with Salesforce.com.
Design, develop and test application components for scale, extensibility & backward compatibility.
Salesforce Developer performs the analysis and coordinates with other developers to design and code the system.
The SDE2 is expected to perform unit and module testing.
Developing the code should be in accordance with the specifications and standards of development.
The developers provide ample support for quality assurance and defect resolution.

Qualifications

BS/MS/PHD in Computer Science, Electrical Engineering, or relevant degree.
3+ years software development experience specializing in enterprise SaaS software
Solid programming background in apex class, triggers and hands-on experience working on salesforce.com platform.
End to end design understanding of 1+ appexchange products
Strong LWC, SOQL, native force.com features, named-spaces, governance-limits, secure-coding practices,
Hands-on with DevOps & CI/CD tools, pipelines, checkmarx, Secure coding practices for force.com based products.
Candidates should have experience with Lightning, Apex Class, Trigger, Process Builder and workflow & App exchange product development work.
Experience in JavaScript Programming, HTML and CSS

Candidates should be aware of best practices, capabilities and constraints of Salesforce.
Ability to present ideas in user-friendly language, Analytical and problem-solving abilities.
Perform Unit testing and support other test cycles
Good understanding of the Cloud technologies
Experience in SCRUM or other Agile methodologies and Salesforce certification will be an added advantage.

About Zuora

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

Our Vision & Mission

Here at Zuora we pride ourselves on having the best customers, the most impressive investors, the most comprehensive ecosystem, and the only true SaaS-based application leading the subscription economy. This is your chance to get in on the ground floor with a company that is poised for success, and set on a trajectory for huge growth. Zuora China is aggressively building a world-class organization, and carries out critical work in Research & Development, Quality Engineering, Program Management, and Global Support in order to better meet the increasing demand of a fast-growing customer base.

Are you interested in solving complex business problems with cutting edge technologies, designing generic solutions for wide-ranging business requirements and building mission-critical SaaS systems to be used by large Enterprise companies? Are you excited about Big Data technology, Cloud technology and microservice architecture? Are you inspired to see how Zuora is innovating and powering Subscription Economy?

Come and join Zuora Engineering!

Responsibilities

Working with product management and other engineering teams to design, build and operate Zuora’s next generation products, including Order/Subscriptions, Billing, Payments, Finance and Revenue products.
Design and develop highly flexible common components and APIs that enable product customizability and extensibility.
Solve performance and scalability issues for fast-growing systems.
Understand the platform needs of other functional areas, and provide design and development assistance as required.
Understand the needs of users and build products that are intuitive and easy to use.
Advocate for best practices to produce reliable, maintainable and fault tolerant software.
Help with Zuora’s transition to micro-service and cloud-based architecture.
Raise the bar on engineering practices and code quality.

About You:

Love solving hard problems and building solid solutions.
Self motivated, takes ownership to drive tasks to completion.
Curious and eager to learn, experiment and try new things.
Disciplined self-starter, able to be highly productive both working alone and in close collaboration within an agile development team.

Basic Qualifications

Degree in Computer Science, Electrical Engineering, or relevant education/experience.
Good verbal and written English communication.
3-5 years software development experience specializing in backend, platform, or infrastructure development in Java, C++ or another object oriented language
Strong database knowledge. Knows SQL and NoSQL as well as when to use each.
Have designed and built web applications and possess expertise in related concepts like web services, SOA, RPC (REST, gRPC, Thrift) and API design.
Good knowledge of common algorithms, data structures and design patterns.
Have great ideas, and can run with them to produce great results.

Preferred Qualifications

Hands-on experience in cloud and devops technologies (Docker, Terraform, AWS services)
Knows how to implement and operate performant and scalable distributed systems, particularly a SaaS product.
Exposure to functional programming paradigms.
Familiarity with web applications and UI concepts like AJAX, SPA, sessions etc.

About Zuora

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

#LI-EW1

Software Engineering Manager

Responsibilities

Contribute in all phases of the development & maintenance life cycle of a software component.
Write well designed, testable, efficient code code in multiple versions of Java and/or Python
Ensure documentation, test-coverage & unit testing is completed for assigned JIRA stories on time & on quality
Troubleshoot, find alternatives & take ownership of production issues by working with mutli-disciplinary teams.
Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review to enhance scalability, performance & security of products.

Requirements

BS/MS degree in Computer Science or Engineering.
3-5 years experience working in an agile Software Development team by collaborating with Product managers, Scrum-Masters, QA & client-facing teams.
Hands-on experience in designing and developing applications using Java EE platforms.
Solid insight of Object oriented design, common Architecture design, Java and JEE internals (Classloading, Memory Management, Transaction management etc)
Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
Experience in developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC)
Experience with test-driven development

As a Software Engineering Manager responsible for the Zuora Billing Infrastructure team, your overall goal is to lead a crucial system and infrastructure level engineering team and help us scale to the next level. Specific responsibilities include:

Leading by example with respect to code quality, testing and documentation
Thriving in ambiguous environments and being passionated about figuring out technical solutions to complex problems
Continuously refining the team's ability to set clear priorities, estimate effort and set accurate expectations regarding delivery dates
Moderating the collaboration between team members and senior engineering leaders on the design and implementation of new architectural patterns
Identifying ways to improve the tools and processes that the team uses to build, test and release code
Identifying individual career goals and working closely with each team member to achieve them
Managing team dynamics and inspiring collective morale
Fostering a strong culture of customer empathy, encouraging the team to focus first on solving customer problems

As a Software Engineering Manager at Zuora, you must be able to hold your own in technical discussions, and the ability and desire to do at least some coding.

Requirements

7+ years experience building software products, particularly high-scale distributed web applications
2+ years experience managing teams of at least 5 other engineers
Solid understanding of JVM and database(both relational database and NoSQL) technology.
Strong cross functional communication and collaboration skills
Working knowledge of API design and distributed backend systems
Proven track records in building and deploying high-scale distributed systems in a cloud native world.

Bonus Points

Experience with public cloud platforms (AWS preferred)
Knowledge of DevOps philosophy and Infrastructure as Code (e.g. Terraform, CloudFormation)
Strong understanding of containerization (e.g. Docker, Kubernetes)

About Zuora

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

#LI-EW1

UI Engineer

Our Vision & Mission

Here at Zuora we pride ourselves on having the best customers, the most impressive investors, the most comprehensive ecosystem, and the only true SaaS-based application leading the subscription economy. This is your chance to get in on the ground floor with a company that is poised for success, and set on a trajectory for huge growth. Zuora China is aggressively building a world-class organization, and carries out critical work in Research & Development, Quality Engineering, Program Management, and Global Support in order to better meet the increasing demand of a fast-growing customer base.

Are you interested in solving complex business problems with cutting edge technologies, designing generic solutions for wide-ranging business requirements and building mission-critical SaaS systems to be used by large Enterprise companies? Are you excited about Big Data technology, Cloud technology and microservice architecture? Are you inspired to see how Zuora is innovating and powering Subscription Economy?

Come and join Zuora Engineering!

Responsibilities

Develop frontend applications using cutting-edge frontend framework like Angular, ReactJS, NodeJS and vanilla Javascript.
Own the front-end development of one of Zuora’s core products and collaborate with product managers, designers, and other engineering teams to drive innovation in product features and user experiences
Identify ways to improve the tools and processes that the team uses to build, test and release software
Work with our documentation, support and customer success teams to provide help, fix customer-reported issues and handle escalations
Foster a strong culture of customer empathy, encouraging the team to focus first on solving customer problems

Requirements

3+ years of hands-on experience delivering modern web-based software products and applications
Solid grasp of fundamental Javascript, HTML and CSS concepts and techniques
Experience in using modern Javascript frameworks (such as Angular, React, or Vue) and CSS pre-processing frameworks (such as Sass or LESS)
Experience using Node.js and related build and automation tools and frameworks
Excellent communication skills, Innovative thinking, and can-do attitude
Proficient verbal and written English communication
Experience with Angular 2+ will be a good advantage

About Zuora

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

#LI-EW1

Finance & Accounting

Accountant

OUR VISION: THE WORLD. SUBSCRIBED.

This position will be accountant in Zuora Beijing Finance team. Detailed job description as below:

Tax accounting

Calculate VAT, Corporate income tax of the company and report in Golden tax system
Follow up new updates of the tax regulation and apply in the company
Compile R&D technology contract

Statutory reporting

Prepare monthly statutory financial report for FD’ review and approval
Report the financial & statistical report in the legitimate system on time
File the technology contract in relevant government office

Purchase validation

Validate the vendor and purchase in company’s purchasing system
Approve the purchase as a local buyer

Banking

Perform electronic payment in bank system
Foreign exchange payment & AR collection

Support monthly book closing
Complete other work or tasks as assigned by Finance director

Profile for candidate:

At least 4 years education in university/college with major in Accounting, Finance or Tax
At least 3 years accounting working experience, foreign invested company is preferred
Experience with accounting system e.g. Oracle, Net Suite, etc.
Good command of English in reading, writing and speaking
Familiar with Microsoft office tools -Excel, PPT and word
Team player, self-motivated and objective driven.

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-EW1

Accounting Manager

OUR VISION: THE WORLD. SUBSCRIBED.

Zuora is looking for a GL Accounting Manager for Finance Operations team which provides strategic and operational support to everyone at Zuora. We are responsible for Global Procurement, Sales Compensation, Payroll and the Monthly Close Process. Our Accounting team is a group of data driven experts who provide instrumental support to our ZEOs globally. We pride ourselves on our ability to work well together and cross functionally to build out systems and processes that allow us to achieve strict deadlines while maintaining flexibility and work-life balance. And we really enjoy spending time together as a team both in and outside of the office!

WHAT YOU’LL ACHIEVE

Assist with month-end financial close process, including preparation and review of journal entries, reconciliations and accounts payable related items.
Ensure timely and accurate processing of general ledger activities in accordance with month end reporting deadlines under US GAAP.
Work with external and internal auditors to complete financial statements and SOX audits.
Reconcile and manage intercompany activities, prepaids, fixed assets, and capitalized lease assets.
Collaborate with cross-functional teams to identify opportunities to improve and standardize accounting processes.
Manage and mentor GL Accountants and AP staffs for continuous growth and career development.
Drive efficiencies in the financial close and seek out process improvements.
Assist in implementation of new policies and procedures and lead ad hoc projects as needed.

WHAT YOU’LL NEED TO BE SUCCESSFUL

8-10 years in an Accounting and Finance function under US GAAP
Minimum 3-5 years of people manager experience
MBA or CPA preferred
Experience of working with NetSuite, Coupa, Concur, and BlackLine is preferred
Detail oriented, strong organizational and project management skills

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-RA1

Deal Desk Analyst

Deal Desk Analyst

Zuora is looking for a customer-centric attitude and appreciation for working collaboratively in a fast-paced environment. The desired candidate will thrive in environments where uncertainty is common and is skilled in bridging business and sales needs. This position will play a key role in working with cross functional teams to lead our Orders team for efficiency and scale. You will provide leadership and guidance to the team in structuring deals and driving process improvements. It's an exciting time to join the Zuora team!

What You’ll Do & Achieve

Create and advise alternative and innovative pricing strategies and structures which complies to our internal process and policies.
Communicate with Sales and senior executives to provide Deal Desk messaging and to review specific transactions seeking necessary approval as required by internal corporate policy.
Enhance and maintain an efficient Order to Close process
Ensuring all order forms are processed in compliance with company process and policies
Partnering with Sales Operations, Rev Rec, legal and Business Systems to drive process improvements and automation
Collaborating with sales leadership and sales representatives to develop pricing strategies, dynamic Excel models as part of the proposal building process primarily for large enterprise and strategic accounts
Developing tools that help the Sales team effectively price and structure deals while managing to certain business metrics and requirements
Be a sales-facing subject matter expert on Order Form structuring, processes, and policies
This role, as an individual contributor, is intended to support our East coast sales and a portion of the EMEA sales team based in the UK; an East coast time zone base is preferred.

What You Need to be Successful

Bachelor’s Degree
> 3 years of Deal Desk, Finance, Accounting, Sales Operations and/or Orders Management background
Demonstrated ability to work effectively in a team environment with diverse stakeholders across Finance, Sales, Pricing, Legal, Systems and drive consensus to meet deadlines
Ability to analyze, model and recommend the best course of action for complex pricing, negotiations, and quantitative experience required
Knowledge of end to end Quote to Cash Process
Strong Salesforce experience user with reporting and dashboard skills
Nice to have skills set: Salesforce certified administrator to collaborate with our internal business technology team on projects.
Ability to make process improvement recommendations
Strong organizational and execution skills and ability to manage competing priorities, particularly at month end, and quarter end.
Elaborate understanding of contractual terms in Saas agreements and comfortable understanding legal contract language
Excellent analytical and problem solving skills to enable informed decision making
Microsoft Excel experience with modeling and analysis; Microsoft Word.
Ability to manage multiple variables / levers, and toggle approach within defined parameters based on customer needs and business objectives
Clear and thoughtful communicator

About Zuora

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

#LI-MS1

Finance Manager

London, Greater London, England, United Kingdom

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

Zuora is looking for a Finance Director to provides strategic and operational support to everyone at Zuora. We are responsible for Global Procurement, Sales Compensation, Payroll and the Monthly Close Process. Our Accounting team is a group of data driven experts who provide instrumental support to our ZEOs globally. We pride ourselves on our ability to work well together and cross functionally to build out systems and processes that allow us to achieve strict deadlines while maintaining flexibility and work-life balance. And we really enjoy spending time together as a team both in and outside of the office!

THE OPPORTUNITY

Reporting to the Director of Finance, EMEA the Finance Director (India) leads all day-to-day accounting operations, with functional responsibility for Finance & Accounting, AP, payroll, and grants administration.

Responsibilities include production of financial reports; maintaining accounting records; accurate processing of financial transactions; administration of comprehensive controls and budgets designed to mitigate risk and enhancing the accuracy of the company’s reported financial results.
Ensuring that reported results comply with generally accepted accounting principles (GAAP) and adhere to grants management standards and audits.
Ensure the integrity of the General Ledger and adherence to the group Accounting policies
Maintaining strict financial controls, system of accounts and keep records of all transactions and assets.
Manage, oversee and process (as appropriate) payroll, AP, revenue and expense, fixed assets, cash, bank reconciliations, and allocation transactions.
Perform month-end closing procedures, including overhead allocations, account reconciliations, and updating schedules.
Manage delegation of financial authorities
Ensure all tax obligations are met and direct and indirect taxation compliance and reporting
Interface and liaison with the internal and external auditors as a focal point for efficient management of the Statutory, Tax, Transfer Pricing and Internal Audits as a part of Corporate Governance
Ensure timely reporting on financials to US team
Managing the access and approvals in the financial system
Fulfillment of all external reporting and compliance
Drive automation, system excellence and simplification initiatives within finance team
Ensure adherence to Procurement and handle all exceptions
Approve purchase orders, Zero tolerance for handling control exceptions
Manage travel policy and group and local T&E policies
Ownership of banking relationships
Forecast cashflow activity for both operational and capital investment requirements
Implementation and ownership of Financial and Procurement Software (i.e.: Netsuite & Coupa) and ensure ongoing auditable compliance.

WHAT YOU’LL ACHIEVE

Key contributor to the senior management and leadership team
Successful external statutory audit & compliance execution
Transformation of accounting systems

WHAT YOU’LL NEED TO BE SUCCESSFUL

8-10 years in an Accounting and Finance function under US GAAP
Minimum 3-5 years of people manager experience
MBA or CPA preferred
Experience of working with NetSuite, Coupa, Concur, and BlackLine is preferred
Detail oriented, strong organizational and project management skills

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-RA1

Junior Accountant

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behaviour, and disrupt market segments to gain competitive advantage.

Our growth story is only just getting started and our Finance & Accounting team is pivotal in driving business performance and providing insights for optimal business decision-making.

Junior Accountant

Duties:

Production of monthly management reporting packs for a number of European entities (UK, France, Germany, Italy & Sweden)
P&L analysis and explanation of cost variance
Production of balance sheet reconciliations
Posting of accruals and prepayment entries for European entities
Production of bank reconciliations for various multi-currency bank accounts; GBP, EUR, SEK
Maintaining the fixed asset register
Assisting with the preparation of UK and other European entities VAT returns
Assisting in the preparation of annual audit and statutory accounts
Assisting the Finance Manager and Finance Director to create and enforce stronger control procedures
Provide assistance to rest of the Finance team as required

The person/experience:

At least 1.5/2 years’ experience in a Finance team with experience of journal entries, balance sheet reconciliations and month end reporting
Good knowledge of accounting principles including inter-company, accrual prepayments etc.
Experience preparing UK VAT returns
Exposure to FX would be advantageous
Proficient in Excel
Ability to meet reporting deadlines and timetables
High attention to detail, organised & accurate
Excellent numeracy/literacy/analytical skills
Ability to prioritise tasks
Excellent communication skill with ability to liaise with employees throughout Europe
Team player/ Fast learner (especially IT systems)
Motivated and ambitious
Willing to work occasional extra hours particularly over month end and year end
Ideal candidate is part qualified and studying towards the completion of ACCA/CIMA.
European languages skills (German, French, Italian) would be useful but not essential

About Zuora

Procurement Manager

Atlanta, GA, United States | Boston, MA, United States | Remote

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

Zuora’s procurement team is involved in compliant acquisition of goods and services for our business. As trusted partners, we support Zuora’s business in an efficient and responsive manner while minimizing risk, following processes, and securing savings. We help our business partners in negotiating and drafting a variety of commercial agreements, supporting vendor risk assessment and legal review processes, and implementing policy and process improvements.

YOUR MISSION:

This role will support business partners in all sourcing and contracting activities covering indirect categories of spend.

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

This role is for the trailblazers who are looking for an opportunity to make their mark and elevate their careers. You will be creating strategic sourcing from scratch, designing category strategy, and putting processes in place that are yet to be determined. You will be part of the future of the Procurement function by being able to establish connections between business need, strategic sourcing, contract execution, and savings.This is an opportunity to own and influence the entire procurement process for your category. You will be working with cross-functional teams, decision makers, external suppliers, and the P2P team, with an ability to make an immediate impact.

WHAT YOU’LL ACHIEVE

Own the sourcing and contracting for indirect commodities, such as software licenses, SaaS applications, marketing, temp labor and other indirect spend categories
Manage and mentor 1 direct report that offers support to assigned categories
Collaborate with and support business partners with the development and execution of category strategy; designing and executing RFx events, qualifying and selecting vendors
Manage the drafting and negotiation of commercial terms of contracts, SOWs and more
Own and manage process improvement projects for sourcing and procurement
Perform spend analysis, calculate savings, provide spend information to business partners with respect to sourcing and contracting procedures
Be the main point of contact for business partners to give support on process and inquiries

WHAT YOU’LL NEED TO BE SUCCESSFUL

Bachelor’s degree
6+ years of experience in strategic sourcing, contracting, contract drafting and vendor negotiations
Coupa knowledge
Familiarity with SaaS applications and software licensing models
Comfort working in and managing a remote team
JD or Legal background preferred
ISM/APICS certification preferred

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity Employer.

LI-MS1

Procurement Specialist

Revenue Operations Manager

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

YOUR MISSION:

This role will support business partners and procurement leadership by executing all steps of the procurement operations process, including working with requisitions, purchase orders, electronic signatures, intake forms, and the procure-to-pay system (Coupa).

THE OPPORTUNITY

This role is a perfect fit for those trailblazing individuals who are not afraid to design and own a process, implement change, and make a significant impact on day to day operations of the procurement department. This role will execute all procurement operations tasks efficiently and with attention to detail, such as requisition and purchase order processing and new intake triage, data quality checking, and electronic signatures.

Process ownership: follow process guidelines; suggest process improvements and work with broader team on new procurement process initiatives.

In the spirit of customer service, provide end-to-end business partner support, provide procurement process guidance, provide updates on active projects, handling escalations as appropriate.

Working hours for this role must cover the US Eastern Standard Time zone.

TECHNOLOGY:

This role requires demonstrated fluency in Coupa source-to-pay system; exposure to Netsuite is beneficial.

WHAT YOU’LL ACHIEVE

Provide end-to-end procurement process support to business partners; be a valued partner to business in execution of new contracts and renewals
Process new requisitions in Coupa efficiently and with attention to detail, while minimizing data errors
Participate in procurement process improvement initiatives
From operational perspective, receive exposure to and support all procurement categories of indirect spend, such as SaaS, marketing, facilities, services

WHAT YOU’LL NEED TO BE SUCCESSFUL

Ability to work US Eastern Time Zone hours
Bachelor’s degree or higher
5+ years of experience in procurement operations, as part of P2P team, or similar
Knowledge of Coupa highly preferred
Demonstrated experience in executing all steps of the procurement (P2P) process

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity Employer.

#LI-RA1

Senior Deal Desk Specialist

OUR VISION: THE WORLD. SUBSCRIBED.

YOUR MISSION: The main mission of this role is to champion the re-implementation of our internal Zuora Revenue System and suggest process improvements to achieve our goal of creating a streamlined close process.

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

Zuora is looking for a skilled Revenue Operations Manager to join its Revenue Accounting team. Your responsibilities will consist of being the main point of contact for our Zuora Revenue Implementation. These responsibilities consist of meeting with our IT and Global Services teams, organizing our test data, and remaining organized on the transition of our legacy data to the new tenant. This special project will likely be the main responsibility for this role in the first year and will change over to a Revenue Operations role once we are live on the new system. The focus will then be on streamlining our processes and ensuring that we are emulating best practices for how to use Zuora Revenue. This is a critical role in a growing and maturing group and requires an exceptional performer. The successful candidate will be able to learn new processes quickly, adapt to ever-changing priorities, communicate effectively, and work collaboratively across the team and across multiple functions including sales operations, IT, and the billing teams, among others. This candidate will also be able to navigate large data sets and perform complex tasks as well as manage a team. The ideal candidate will also manage a highly ambitious team and mentor their career growth. This position reports directly to the Senior Revenue Manager.

WHAT YOU’LL ACHIEVE

Organizing around the Revenue team’s side of the Zuora Revenue re-implementation at Zuora
Supporting Quote to Revenue system implementations and maintenance
Identifying and recommending process improvements in the order-to-cash process.
Ensuring that revenue is recognized in accordance with Corporate policy under ASC 606.
Analyzing revenue trends and investigating/ understanding major changes/ variances
Participating in all aspects of external auditor work for both SOX and the Substantive Audit especially as it pertains to our new system implementation.

WHAT YOU’LL NEED TO BE SUCCESSFUL

7+ years of revenue recognition US GAAP (ASC 606), preferably with a mix of public accounting and SaaS Revenue Industry experience
Bachelor's degree in accounting or finance (CPA or CPA-eligible preferred)
Experience managing a team and meeting strict deadlines
Intermediate to advanced Excel skills
Excellent computer skills with MS Office software, including Excel, Word, Google Apps and PowerPoint
Must have a team-oriented work ethic, strong interpersonal skills, and the ability to adapt in an environment where change is the norm
Experience using Zuora Billing and Revenue is strongly preferred

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Boston, MA, United States

What You’ll Do & Achieve

Create and advise alternative and innovative pricing strategies and structures which complies to our internal process and policies.
Communicate with Sales and senior executives to provide Deal Desk messaging and to review specific transactions seeking necessary approval as required by internal corporate policy.
Enhance and maintain an efficient Order to Close process
Monitoring and evaluation of all Orders issues
Ensuring all order forms are processed in compliance with company process and policies
Partnering with Sales Operations, Rev Rec, legal and Business Systems to drive process improvements and automation
Collaborating with sales leadership and sales representatives to develop pricing strategies, dynamic Excel models as part of the proposal building process primarily for large enterprise and strategic accounts
Developing tools that help the Sales team effectively price and structure deals while managing to certain business metrics and requirements
Be a sales-facing subject matter expert on Order Form structuring, processes, and policies
This role is intended to support our East coast sales and a portion of the EMEA sales team based in the UK.

What You Need to be Successful

Bachelor’s Degree
8-10 years of Deal Desk, Finance, Bid Management, Accounting, Sales Operations and/or Orders Management background
Demonstrated ability to work effectively in a team environment with diverse stakeholders across Finance, Sales, Pricing, Legal, Systems and drive consensus to meet deadlines
Ability to analyze, model and recommend the best course of action for complex pricing, negotiations, and quantitative experience required
Strong knowledge of end to end Quote to Cash Process, including experience with Salesforce preferred
Strong organizational and execution skills and ability to manage competing priorities
Ability to make process improvement recommendations
Nice to have skills set: Salesforce certified administrator to collaborate with our internal business technology team.
Understanding of software revenue recognition issues, including revenue recognition under 606
Elaborate understanding of contractual terms in Saas agreements and comfortable reading legal contract language
Excellent analytical and problem solving skills to enable informed decision making
Expert knowledge of Microsoft Excel and prior experience with modeling and analysis preferred
Ability to drive rapid, but fact-based decision-making with imperfect data
Ability to manage multiple variables / levers, and toggle approach within defined parameters based on customer needs and business objectives
Clear and thoughtful communicator with exceptional critical thinking skills

About Zuora

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

#LI-MS1

Senior FP&A Analyst, Global Services

Senior Manager, Sales Compensation

We are only accepting applications from candidates based in the USA and authorized to work in the USA. The person hired for this position will be expected to perform work within the United States. We are unable to sponsor any type of work visa for this role.

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

Trust, integrity, and collaboration are the heart of our team culture. We are a data-driven team that drives to make a difference for those we support and in our results. We strive to drive a world class high performing team by developing our people and driving growth opportunities.

YOUR MISSION: You will have the opportunity to be a part of a best-in-class Finance team that drives visibility and business results.

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

This is an opportunity to be part of our growth story, to be part of a company to whom the world’s best companies turn to for driving technology and business transformations necessary to win in the Subscription Economy.

We are looking for a Senior FP&A Analyst to join our FP&A team. This role will partner with our SVP, Global Services to develop accurate forecasts, guide financial decisions and provide insights.

WHAT YOU’LL ACHIEVE

Deliver excellent business partnership to our Global Services groups to manage the budget, provide visibility on risks and opportunities, and drive cross-functional alignment.
Identify and measure key metrics for Global Services FP&A that drive business outcomes.
Forecast Professional Services revenue, understanding the inputs and drivers and ensuring accuracy of data
Drive the annual budget, monthly forecasting, and close processes.
Drive efficiency in our processes and reporting to scale for growth.

WHAT YOU’LL NEED TO BE SUCCESSFUL

BA/BS Degree in Finance, Accounting, Business, Economics, or related field
5+ years of experience in Finance (at least 1 year in SaaS)
Exceptional analytic skills and a demonstrated ability to build financial models for business forecasting, variance analysis, and problem-solving
Advanced Excel modeling skills
Strong PowerPoint presentation skills
Understanding of Accrual-Based Accounting
Well organized and goal oriented
Demonstrated ability to work in a fast-paced, highly collaborative environment
Intellectually curious, self-starter who is not afraid to seek out projects independently
Team player with a strong work ethic
Adaptive experience strongly preferred
Experience working with Global Services or Professional Services organizations preferred

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity Employer.

Senior Revenue Accountant

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

Our Finance Operations team provides strategic and operational support to everyone at Zuora. We are responsible for Global Procurement, Sales Compensation, Payroll and the Monthly Close Process. Our Sales Compensation team is a group of data driven experts who provide instrumental support to our ZEOs globally. They are our SME on Sales Compensation operations and work closely with our Sales organization to execute our commissions plans. We pride ourselves on our ability to work well together and cross functionally to build out systems and processes that allow us to achieve strict deadlines while maintaining flexibility and work-life balance. And we really enjoy spending time together as a team both in and outside of the office!

YOUR MISSION: Manage the administration and payment of sales variable compensation

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

The Sr. Manager, Sales Commissions will supervise two direct reports and will work with Finance Business Partners, Sales Executives, and Human Resources to establish best practices, as well as drive on-going process refinement to improve the efficiency and accuracy of sales commissions calculations and reporting.

WHAT YOU’LL ACHIEVE

Manage the administration and payment of sales variable compensation.
Own worldwide sales commissions calculations, reporting, policies and other relevant processes.
Gain a comprehensive understanding of Zuora’s business models, Go-to-Market strategies and Sales processes to align with business needs.
Program manage the global design, delivery and governance of all commission plans.
Manage and mentor commissions analysts.
Ownership of commissions systems process and infrastructure
Design and build all compensation plan structures within Xactly
Research compensation issues and disputes and provide analysis to facilitate resolution.
Responsible for timely and accurate preparation of monthly accruals, deferrals, reconciliations and provide fluctuation analysis for commissions accounting.
Assist external audit firm on commission related matters for quarterly reviews and annual audits and ad hoc requests.
Ensure compliance with SOX for compensation documents, processes, programs and policies.
Understand the crediting rules and special considerations by team and ensures these are implemented correctly
Liaison between commissions team and other stakeholders
Initiative to improve processes: looks for ways to drive improvement and leads implementation

WHAT YOU’LL NEED TO BE SUCCESSFUL

8-10 Years of forward-thinking finance, accounting, commissions and/or project management experience with a focus on sales incentive pay and processes.

BS/BA in accounting, finance, economics or other quantitative fields preferred

Strong project management skills, and in-depth knowledge of sales compensation plan processes and procedures

Ability to partner, collaborate and influence across functional areas (e.g., Sales, Finance, Operations and People)

Excellent written and verbal communication skills

Ability to work in a dynamic setting while maintaining accuracy and delivering against deadlines

Motivated to work cross-functionally in a role which supports multiple business partners

Understanding of SaaS business model

Experience with Sales Commissions tools (i.e. Xactly)
Advanced analytical and modeling skills with the ability to interpret and analyze data

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity Employer.

#LI-MS1

Atlanta, GA, United States | Boston, MA, United States | Remote

OUR VISION: THE WORLD. SUBSCRIBED.

YOUR MISSION: The main mission of this role will be to perform the day to day operations for close including reconciliations, journal entries, revenue calculations, etc. This role will also be responsible for various tasks in the special projects that come up including UAT testing, product implementation, etc.

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

Zuora is looking for a skilled Senior Revenue Accountant to join our Revenue Accounting team. Responsibilities will include all day to day activities in the revenue process including contract review for compliance with Zuora’s revenue recognition policy, monthly revenue close, account reconciliations, reporting and analysis, and audit and SOX support. You will also participate in the order-to-cash process with Deal Desk, IT, Professional Services Operations, and Billing operations. You also will have the opportunity to leverage the Zuora’s order-to-revenue capabilities for modern businesses. This is a critical role in a growing team and requires an exceptional performer. The successful candidate will be able to learn new processes quickly, adapt to ever-changing priorities, communicate effectively, and work collaboratively across the team and across multiple functions with a focus on the professional services organization and revenue reserves. This position reports directly to the Revenue Accounting Manager.

WHAT YOU’LL ACHIEVE

Ensuring that revenue is recognized in accordance with corporate policy under ASC-606

Staying current on revenue recognition guidance and raise interpretations of guidance with respect to company revenue policy

Participate in all aspects of the revenue close, including creating journal entries reconciliations etc.

Analyze revenue trends specifically for our professional services revenue stream and liaise closely with the professional services organization and FP&A to clearly explain the results

Prepare external auditor deliverables

Assist in the execution and maintenance of our internal controls and voice potential process improvements to drive change in the organization

Work closely with the quote-to-cash teams to identify and recommend process improvements in the quote-to-cash process.

Assist in special projects

Analyze and communicate changes to our bad debt reserve to FP&A and other stakeholders within the organization.

Assist in the discussions and perform analyses for other revenue reserves that are required to appropriately account for our revenue.

WHAT YOU’LL NEED TO BE SUCCESSFUL

2-4 years of revenue recognition experience, preferably with Big 4 Public Accounting

Bachelor's degree in accounting or finance (CPA preferred)

Knowledge of revenue recognition US GAAP

Intermediate to advanced Excel skills

Excellent computer skills with MS Office software and Google Apps

Detailed-oriented with excellent analytical skills

Experience using Zuora Billing and RevPro is a plus

Software as a Service (SaaS) and NetSuite experience is a plus

Experience with Python or SQL is a plus

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity Employer.

Sourcing and Contracting Specialist

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

YOUR MISSION:

This role will support business partners in all sourcing and contracting activities covering indirect categories of spend.

THE OPPORTUNITY

This role is for the trailblazers who are looking for an opportunity to make their mark and elevate their careers. Zuora is creating the strategic sourcing and category management within its Procurement department. This role will be part of the future of the Procurement function by being able to establish connections between business need, strategic sourcing, contract execution, and savings. This is an opportunity to design and execute new processes, and own an indirect category of spend. You will be working with cross-functional teams, decision makers, external suppliers, and the P2P team, with an ability to make an immediate impact.

Working hours for this role must cover the US Eastern Standard Time zone.

WHAT YOU’LL ACHIEVE

Own the sourcing and contracting for indirect commodities, such as software licenses, SaaS applications, marketing, temp labor or other indirect spend categories, as assigned
Collaborate with and support business partners with the development and execution of category strategy; designing and executing RFx events, qualifying and selecting vendors
Manage the drafting and negotiation of commercial terms of contracts, SOWs and more
Own and manage contract renewals for assigned categories
Perform spend analysis, calculate savings, provide spend information to business partners with respect to sourcing and contracting procedures
Be the main point of contact for business partners to give support on process and inquiries

WHAT YOU’LL NEED TO BE SUCCESSFUL

Ability to work US Eastern Time Zone hours
Bachelor’s degree or Master’s degree
6+ years of experience in strategic sourcing, contracting, contract drafting and vendor negotiations
Coupa knowledge
Familiarity with SaaS applications and software licensing models
Comfort working with a remote team
Legal background preferred
Purchasing certification preferred (such as ISM/ APICS/ CPP/ CIPS or equivalent)

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity Employer.

#LI-RA1

Sr. Billing Analyst

Customer Success Architect

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

Zuora’s Billing Operations team acts as the gatekeepers of revenue & platform data. We have the unique experience of being “customer zero” – whereby we use our own software to manage contracts and turn them into subscriptions. Ensuring the accuracy of all that data means long month-end days, but the finance team as a whole has cultivated a supportive team dynamic.

YOUR MISSION:

As more and more companies move towards offering subscription based services, Zuora is striving to stay at the forefront of that marketplace. As a senior member of Zuora’s Billing Operations team, you’ll be responsible for managing the data behind some of the most intricate and highest value deals we broker. Your insight into how these deals are structured and executed will provide downstream teams with critical information for revenue recognition, as well as allow for feedback to be parlayed to upper management and the team’s responsible for drafting these deal structures. You’ll inherently become a Zuora “subject matter expert” and collaborate with internal Product, Support & Engineering teams to solve problems and drive enhancements to our software UX and for the customer experience.

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

Exciting changes at Zuora during the coming year

What are the exciting or challenging projects candidates will work on?

Reimplementation – We’re moving from a legacy version of our software onto the latest and greatest Zuora Offering. This role will be instrumental in getting processes documentation in place for operating on the new system.

How will the work contribute to and impact larger company objectives?

Evolve our team into the industry standard of subscription billing efficiency and revenue recognition.

What kind of tools and technologies does your team currently utilize?

We heavily leverage our own instance of Zuora Billing and Revenue, as well as the full Google & Microsoft application suites and a gamut of SalesForce CRM applications.

What will they learn?

Migration, major implementation process, implementing new processes, SOX audit compliance

Why come here now?

Chance to join a fast-paced team at a pivotal point in the company’s history. The changes starting this year are critical to Zuora reaching the $1B Billing/Year milestone.
This role puts you “In the trenches” where you can get a full understanding of how Zuora operates it’s quote-to-revenue business process while also having visibility to upper management and decision makers who decide where the company is headed next.

WHAT YOU’LL ACHIEVE

Oversee billing operations for multi-million dollar Strategic accounts.

Understand the intricacies of the Zuora billing system tool and strategize on optimum execution of License and Services bookings for better efficiency and accuracy while maintaining SOX compliance

Understand our current core business processes and adapt them to a new billing system tenant while developing process documents for greater team adoption.

Collaborate with our Sales Organization on the structure of deals and their execution

WHAT YOU’LL NEED TO BE SUCCESSFUL

Experience with Salesforce, FinancialForce, and Zuora Billing (preferred) or other SaaS billing applications.

Ability to create clear and concise process documents.

Proficiency in Excel/Google Sheets

Ability to Pivot, VLookup, Conditional Format, Index, Match, & Subtotal on several hundred thousand rows of data at a time is a requirement

Tenacity – more than just a personality trait, this is a way of doing business within Zuora

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity Employer.

#LI-MS1

Global Services

London, Greater London, England, United Kingdom | Paris, France

A Customer Success Architect (CSA) serves a critical role within Zuora’s Sales and Customer Success teams.

Primary Responsibilities:

Lead and provide guidance for Zuora Billing and Revenue sales & post go live activities both tactically and strategically.
Draw upon experience working at the enterprise level to deliver multiple moderate to complex solutions and successfully drive the engagement team towards an optimal solution.
Responsible and accountable for gathering and analyzing Customer business use cases with the Sales Engineering, perform gap identification, frame scope of work, establish timeline, and determine cost of deployment
Engage with customers and the Zuora account team during the pre-sales phase to determine how to structure the Zuora solution and implementation for ongoing success and post implementation to ensure customer is realizing value from the Zuora Products
Effectively position Global Services and the value of the Zuora platform related solutions as part of the overall sales proposal
Present GS as a differentiator to the Customer,
Deliver value focused / results-oriented proposals and solutions
Effectively evaluate customer’s process gaps and IT challenges to carve out Zuora’s value proposition
Conduct scoping sessions to determine project scope, price and phasing deployment plan
Present Zuora implementation proposals to customer
Facilitate large group meetings with diverse sets of project stakeholders.
Translate customer requirements into solutions and review and critique both functional and technical designs.
Develop collateral, best practices and solutions to be leveraged across the CSA community
Work cross-functionally to provide product and continuous process improvements.
Develop estimates for work, proposals, solutions for customers and prospects
Provide technical and architectural product expertise, best practices and solutioning to the Zuora Sales organization, Zuora’s prospects, partners and customers

Skills:

Hands-on experience building strong relationships and skills to bridge gaps in functional and technical areas / solutions.
In-depth knowledge of Zuora products
Strong communication, relationship building, presentation, customer service, negotiating, listening and writing skills.
Excellent analysis, design, requirements gathering and crafting solutions to secure customer approval
Software proficiency preferred: SFDC, NetSuite, PSA, MS Office Suite.
ERP knowledge preferred: Oracle, PeopleSoft, NetSuite, SAP
Order to Revenue / Cash knowledge (including strong background in billing and CPQ)
Revenue knowledge: US GAAP, IFRS
Strong team orientation, presence, and organizational acumen.
Strong negotiation skills to use for large strategic and enterprise deals
Thrives in a fast pace and changing environment.

Experience:

At least 12 years of senior professional services experience (or 15 years depending on the job requirements and the skills/education of the candidate)
Hands on knowledge of company proprietary software Zuora Central, Billing, and Revenue

Education:

BA/BS in Computer / IT technical related field with a focus on business applications

ABOUT ZUORA & OUR “ZEO” CULTURE

Senior Client Manager (USA)

Senior Client Manager (USA)

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

Zuora Global Services is the premier Professional Services team for customers transforming their business into the Subscription Economy. We work with our Customers, Global Systems Integrators (GSIs), and PS Delivery Partners to ensure that our customers and partners benefit from Zuora Global Services thought leadership to have a positive experience and achieve their business goals using the Zuora platform.

YOUR MISSION

Drive long term business growth in partnership with our customers and GSI’s by ensuring our solutions are implemented successfully from presale to post go-live and beyond.

WHAT YOU’LL ACHIEVE

Develop high value trusted relationships with our customers and partners throughout their lifecycle to ensure Zuora meets our customers’ business objectives
Support a handful of Account Executives and work in collaboration with the delivery managers, solution architects and the COE professionals to to position, present and sell Zuora’s products and services
Qualify service opportunities, implementation scoping, timeline and level of effort estimations, draft statements of work and P&L of
Drive customers’ business initiatives and optimize their processes aligned with Zuora’s technology to drive the growth and expansion of customer's’ business and the resulting growth of Zuora’s footprint and volume of business
Manage both the day-to-day operational and long term strategic business relationship with Zuora’s key strategic customers, ensuring Zuora is viewed as and remains a strategic technology and business partner
Establish governance and create close alignment between System Integrators and Zuora on service relevant topics
Cultivate key customers as Zuora advocates in the Zuora Community and Subscription Economy
Managing customer escalations and proactively; communicating upcoming product changes and enhancements

WHAT YOU’LL NEED TO BE SUCCESSFUL

At least 8-10 years of experience leading delivery and customer relations, including program management experience (SCRUM, PMI, Prince2, MSP certification is a plus)
In-depth knowledge and experience implementing SaaS Enterprise software applications such as ERP, CRM, accounting systems and/or provisioning systems as well as managing subcontractors and service partners
Proven experience in mapping customers’ business initiatives and requirements to business applications solutions
Business-savvy, with experience of building, maintaining and nurturing stakeholder relationships with customers, partners and Zuora internal stakeholders (e.g. Sales), including churn management
Proficient in presenting technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
Ability to manage multiple (3-5) engagements concurrently and effectively manage scope change within a project or program
Ability to be flexible, action oriented and operate effectively in ambiguity
Experience working with cross-functional and geographically dispersed teams and customer base with travel up to 60% of the time (including possible international travel)

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-Remote

#LI-MC1

Senior Solution Architect

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

YOUR MISSION

Drive long term business growth in partnership with our customers and GSI’s by ensuring our solutions are implemented successfully from presale to post go-live and beyond.

WHAT YOU’LL ACHIEVE

Develop high value trusted relationships with our customers and partners throughout their lifecycle to ensure Zuora meets our customers’ business objectives
Support a handful of Account Executives and work in collaboration with the delivery managers, solution architects and the COE professionals to to position, present and sell Zuora’s products and services
Qualify service opportunities, implementation scoping, timeline and level of effort estimations, draft statements of work and P&L of
Drive customers’ business initiatives and optimize their processes aligned with Zuora’s technology to drive the growth and expansion of customer's’ business and the resulting growth of Zuora’s footprint and volume of business
Manage both the day-to-day operational and long term strategic business relationship with Zuora’s key strategic customers, ensuring Zuora is viewed as and remains a strategic technology and business partner
Establish governance and create close alignment between System Integrators and Zuora on service relevant topics
Cultivate key customers as Zuora advocates in the Zuora Community and Subscription Economy
Managing customer escalations and proactively; communicating upcoming product changes and enhancements

WHAT YOU’LL NEED TO BE SUCCESSFUL

At least 8-10 years of experience leading delivery and customer relations, including program management experience (SCRUM, PMI, Prince2, MSP certification is a plus)
In-depth knowledge and experience implementing SaaS Enterprise software applications such as ERP, CRM, accounting systems and/or provisioning systems as well as managing subcontractors and service partners
Proven experience in mapping customers’ business initiatives and requirements to business applications solutions
Business-savvy, with experience of building, maintaining and nurturing stakeholder relationships with customers, partners and Zuora internal stakeholders (e.g. Sales), including churn management
Proficient in presenting technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
Ability to manage multiple (3-5) engagements concurrently and effectively manage scope change within a project or program
Ability to be flexible, action oriented and operate effectively in ambiguity
Experience working with cross-functional and geographically dispersed teams and customer base with travel up to 60% of the time (including possible international travel)

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-Remote

#LI-MC1

Senior Solution Architect

We are only accepting applications from candidates based in the USA and authorized to work in the USA. The person hired for this position will be expected to perform work within the United States.

OUR VISION: THE WORLD. SUBSCRIBED.

The Team

Zuora Global Services is the premier Professional Services team for customers transforming their business into the Subscription Economy. We work with our Customers, Global Systems Integrations, and PS Delivery Partners to ensure that our customers and partners benefit from Zuora Global Services thought leadership to have a positive experience and achieve their business goals using the Zuora platform.

Our Mission

Global Services Delivers Zuora’s Customers and Partners an Experience that Inspires them to Push for Excellence, Delivers Unparalleled Thought Leadership, and Propels their Business in the Subscription Economy. We do this with a relentless focus on Time to Value and Adoption.

The Role

The Solution Architect will work at the enterprise level to deliver multiple moderate to complex software solutions and drive the engagement team towards an optimal solution. S/he will leverage strong communication and relationship building skills to identify requirements, craft solutions, and secure client approval.

The Solution Architect works closely with Solution Delivery Manager and Technical Consultants and is responsible for managing the end-to-end solution design. More specifically, Solution Architect will be responsible for the following job duties:
Conduct requirements gathering and analysis sessions with clients.
Perform FIT/GAP analysis on Business requirements
Document gathered software requirements/user stories and review the list of requirements/user stories with customer for sign-off.
Design and document sound functional and technical solutions, including process flows, technical customizations and integrations, based on customer requirements. Work with the customer to get sign-off.
Perform customer demos throughout project lifecycle.
Configure and test Zuora Billing, Revenue and Add-On products to meet the approved designs.
Perform testing of end-to-end solutions in conjunction with development team and customer.
Create and develop training materials and conduct/deliver end-user training to customer.
Support the customer with regular calls to answer functional and technical questions.

Qualifications

Must have at least 5 years of enterprise level experience, within a professional services organization, as a Solution Architect and/or Senior Business Consultant with a leading technology consulting company, delivering moderate to complex ERP, billing, revenue, and/or salesforce.com solutions (Force.com platform a plus).
5 years of customer-facing solution delivery and/or business consulting experience.
Master of Science in Computer Science or in Business preferred.
Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it.
Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation.
Experience with solution implementation in the areas of order-to-cash, revenue, finance, and accounting.
Experience in ASC 605 & 606 is a plus.
Experience in data analysis, conversion and migration, interfaces and reports.
Experience with gap analysis and blueprint development.
Experience with system design using configuration and/or customization, integration, testing and support.
Experience in delivering end to end solutions through the entire SDLC – right from running the client facing workshops, design, build, test, deployment, UAT and handover.
Experience in Waterfall and Agile methodologies.
Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment.
Experience managing tasks on multiple projects simultaneously.
Able to travel up to 40% of the time.

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-Remote

Senior Technical Consultant (USA)

We are only accepting applications from candidates based in the USA and authorized to work in the USA. The person hired for this position will be expected to perform work within the United States.

OUR VISION: THE WORLD. SUBSCRIBED.

The Team

Zuora Global Services is the premier Professional Services team for customers transforming their business into the Subscription Economy. We work with our Customers, Global Systems Integrations, and PS Delivery Partners to ensure that our customers and partners benefit from Zuora Global Services thought leadership to have a positive experience and achieve their business goals using the Zuora platform.

Our Mission

The Role

The Solution Architect works closely with Solution Delivery Manager and Technical Consultants and is responsible for managing the end-to-end solution design. More specifically, the Solution Architect will be responsible for the following job duties:
Conduct requirements gathering and analysis sessions with clients.
Perform FIT/GAP analysis on Business requirements.
Document gathered software requirements/user stories and review the list of requirements/user stories with customer for sign-off.
Design and document sound functional and technical solutions, including process flows, technical customizations and integrations, based on customer requirements. Work with the customer to get sign-off.
Perform customer demos throughout project lifecycle.
Configure and test Zuora Billing, Revenue and Add-On products to meet the approved designs.
Perform testing of end-to-end solutions in conjunction with development team and customer.
Create and develop training materials and conduct/deliver end-user training to customer.
Support the customer with regular calls to answer functional and technical questions.

Qualifications

Must have at least 5 years of enterprise level experience, within a professional services organization, as a Solution Architect and/or Senior Business Consultant with a leading technology consulting company, delivering moderate to complex ERP, billing, revenue, and/or salesforce.com solutions (Force.com platform a plus).
5 years of customer-facing solution delivery and/or business consulting experience.
Master of Science in Computer Science or in Business preferred.
Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it.
Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation.
Experience with solution implementation in the areas of order-to-cash, revenue, finance, and accounting.
Experience in ASC 605 & 606 is a plus.
Experience in data analysis, conversion and migration, interfaces and reports.
Experience with gap analysis and blueprint development.
Experience with system design using configuration and/or customization, integration, testing and support.
Experience in delivering end to end solutions through the entire SDLC – right from running the client facing workshops, design, build, test, deployment, UAT and handover.
Experience in Waterfall and Agile methodologies.
Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment.
Experience managing tasks on multiple projects simultaneously.
Able to travel up to 40% of the time.

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-MC1

#LI-Remote

Senior Technical Consultant (USA)

We are only accepting applications from candidates based in the USA and authorized to work in the USA. The person hired for this position will be expected to perform work within the United States.

OUR VISION: THE WORLD. SUBSCRIBED.

The Team

Zuora Global Services is the premier Professional Services team for customers transforming their business into the Subscription Economy. We work with our Customers, Global Systems Integrations, and PS Delivery Partners to ensure that our customers and partners benefit from Zuora Global Services thought leadership to have a positive experience and achieve their business goals using the Zuora platform.

Our Mission

The Role

The Senior Technical Consultant has a high proficiency in translating business problems into solutions leveraging the out of the box configuration capabilities of Zuora as well as technical solution based on Zuora APIs, data exports and loads and advanced configuration. Should always ensure that solution provided is delivering business value. Ideal candidate has 2 to 4 years of experience in implementing and integrating software solutions, ideally in Billing, CRM or ERP domains.

The Senior Technical Consultant manages multiple complex tasks and priorities while maintaining the ability to engage with team members and clients in a professional and timely manner. He/she maintains control during challenging project situations and exudes confidence to other team members and the client. Communicates professionally and in the correct business form with team members and clients.

Will serve as the primary/sole technical consultant for small projects and less complex mid-size projects. As experience increases, he/she will assume responsibility for being the sole consultant on more complex projects or for large deliverables on complex Enterprise and Mid-Market projects.

Through individual actions and on a day to day basis, the Senior Technical Consultant will demonstrate a clear understanding of Customer Success. This means developing technical solutions to solve business problems and not simply code. He/she will develop a proficiency in identifying when a technical solution may not solve a business problem and therefore puts business value at risk.

Key Responsibilities

Run Technical training or lead technical deep dives with the Client
Configure Zuora to fulfill use cases
Identify areas of complexity and propose technical solutions
Independently own development projects through all life cycle phases (Java, PHP, Ruby, .Net and Python)
Collaborate on several, concurrent projects, which could include coding and design, coordinating new releases or documenting projects
Provide the client with the expertise on the Zuora API, integration technical best practices, data export and load, including guidance and support for data migration activities
Develop and test programs that are easily maintainable.
Will review the work done by the Client or by an implementing Partner in order to provide guidance, feedback and anticipate issues
Work with your Solution Architect and other team members to ensure proper application of all phases of the systems development life cycle (SDLC), and that completion dates are met
20-40% travel is required, depending on client expectations

Qualifications

Bachelor's or Master’s degree in Computer Science, Computer Engineering or a related major
Previous consulting experience implementing software solutions a plus!
Excellent communication skills (verbal and written)
Must have a solid understanding of object oriented technologies to develop software applications (java, python, ruby on rails, APEX, .net, C#)
Ability to accurately scope, plan and estimate the level of effort for tasks
Demonstrated strength with complex problem decomposition
Ability to work well with a team of highly talented software professionals in a rapid development environment
Experience in an Agile development environment preferred
Working knowledge of system development life cycle methodologies
APEX quoting experience is a plus
Salesforce experience is a plus

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-MC1

#LI-Remote

We are only accepting applications from candidates based in the USA and authorized to work in the USA. The person hired for this position will be expected to perform work within the United States.

OUR VISION: THE WORLD. SUBSCRIBED.

The Team

Zuora Global Services is the premier Professional Services team for customers transforming their business into the Subscription Economy. We work with our Customers, Global Systems Integrations, and PS Delivery Partners to ensure that our customers and partners benefit from Zuora Global Services thought leadership to have a positive experience and achieve their business goals using the Zuora platform.

Our Mission

The Role

Key Responsibilities

Run Technical training or lead technical deep dives with the Client
Configure Zuora to fulfill use cases
Identify areas of complexity and propose technical solutions
Independently own development projects through all life cycle phases (Java, PHP, Ruby, .Net and Python)
Collaborate on several, concurrent projects, which could include coding and design, coordinating new releases or documenting projects
Provide the client with the expertise on the Zuora API, integration technical best practices, data export and load, including guidance and support for data migration activities
Develop and test programs that are easily maintainable.
Will review the work done by the Client or by an implementing Partner in order to provide guidance, feedback and anticipate issues
Work with your Solution Architect and other team members to ensure proper application of all phases of the systems development life cycle (SDLC), and that completion dates are met
20-40% travel is required, depending on client expectations

Qualifications

Bachelor's or Master’s degree in Computer Science, Computer Engineering or a related major
Previous consulting experience implementing software solutions a plus!
Excellent communication skills (verbal and written)
Must have a solid understanding of object oriented technologies to develop software applications (java, python, ruby on rails, APEX, .net, C#)
Ability to accurately scope, plan and estimate the level of effort for tasks
Demonstrated strength with complex problem decomposition
Ability to work well with a team of highly talented software professionals in a rapid development environment
Experience in an Agile development environment preferred
Working knowledge of system development life cycle methodologies
APEX quoting experience is a plus
Salesforce experience is a plus

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-MC1

#LI-Remote

Solution Architect

To learn more visit www.zuora.com

A Customer Success Architect (CSA) serves a critical role within Zuora’s Sales and Customer Success teams.

Primary Responsibilities:

Lead and provide guidance for Zuora Billing and Revenue sales & post go live activities both tactically and strategically.
Draw upon experience working at the enterprise level to deliver multiple moderate to complex solutions and successfully drive the engagement team towards an optimal solution.
Responsible and accountable for gathering and analyzing Customer business use cases with the Sales Engineering, perform gap identification, frame scope of work, establish timeline, and determine cost of deployment
Engage with customers and the Zuora account team during the pre-sales phase to determine how to structure the Zuora solution and implementation for ongoing success and post implementation to ensure customer is realizing value from the Zuora Products
Effectively position Global Services and the value of the Zuora platform related solutions as part of the overall sales proposal
Present GS as a differentiator to the Customer,
Deliver value focused / results-oriented proposals and solutions
Effectively evaluate customer’s process gaps and IT challenges to carve out Zuora’s value proposition
Conduct scoping sessions to determine project scope, price and phasing deployment plan
Present Zuora implementation proposals to customer
Facilitate large group meetings with diverse sets of project stakeholders.
Translate customer requirements into solutions and review and critique both functional and technical designs.
Develop collateral, best practices and solutions to be leveraged across the CSA community
Work cross-functionally to provide product and continuous process improvements.
Develop estimates for work, proposals, solutions for customers and prospects
Provide technical and architectural product expertise, best practices and solutioning to the Zuora Sales organization, Zuora’s prospects, partners and customers

Skills:

Hands-on experience building strong relationships and skills to bridge gaps in functional and technical areas / solutions.
In-depth knowledge of Zuora products
Strong communication, relationship building, presentation, customer service, negotiating, listening and writing skills.
Excellent analysis, design, requirements gathering and crafting solutions to secure customer approval
Software proficiency preferred: SFDC, NetSuite, PSA, MS Office Suite.
ERP knowledge preferred: Oracle, PeopleSoft, NetSuite, SAP
Order to Revenue / Cash knowledge (including strong background in billing and CPQ)
Revenue knowledge: US GAAP, IFRS
Strong team orientation, presence, and organizational acumen.
Strong negotiation skills to use for large strategic and enterprise deals
Thrives in a fast pace and changing environment.

Experience:

At least 12 years of senior professional services experience (or 15 years depending on the job requirements and the skills/education of the candidate)
Hands on knowledge of company proprietary software Zuora Central, Billing, and Revenue

Education:

BA/BS in Computer / IT technical related field with a focus on business applications

ABOUT ZUORA & OUR “ZEO” CULTURE

Zuora is proud to be an Equal Employment Opportunity employer.

Solution Delivery Manager (USA)

IT Operations Engineer - Network

We are only accepting applications from candidates based in the USA and authorized to work in the USA. The person hired for this position will be expected to perform work within the United States.

OUR VISION: THE WORLD. SUBSCRIBED.

The Team

Zuora Global Services is the premier Professional Services team for customers transforming their business into the Subscription Economy. We work with our Customers, Global Systems Integrations, and PS Delivery Partners to ensure that our customers and partners benefit from Zuora Global Services thought leadership to have a positive experience and achieve their business goals using the Zuora platform.

Our Mission

The Role

As a Solution Delivery Manager, you’ll drive the delivery team; systematically using our best practices, tools and knowledge to rapidly deploy Zuora’s solutions, including two market leading, flagship products. Your technical prowess and ability to advise on delivery strategy will enable our customers to transform into subscription businesses that leverage our solutions to orchestrate thousands of different subscriber events and process billions of dollars of invoices. Surround yourself with a supportive team of diverse individuals from a variety of backgrounds, who are enabling the world’s most successful companies to unlock new growth and fast!

Join us and make shift happen!

What you’ll do and achieve:

Complete Zuora’s in depth on-boarding and training to become an expert in Zuora’s products, services and unique solutions
Advise on delivery strategy and drive adoption of our products and solutions by achieving business goals and driving innovation
Successfully manage a number of engagements concurrently, potentially between 3-5 clients
Coach and lead a project team of architects, consultants and developers to manage the end to end delivery of the projects
Effectively manage escalations and scope change and implementation of multi-year/multi-phased projects or programs including monitoring project quality, timeline, budget, risk and performance
Delight our customers by delivering solutions that meet their expectations and effectively transform their business
Inform our product development roadmap by providing a heat map of product gaps

What you’ll need to be successful:

5 – 7 years of hands-on implementation and delivery experience; with 5+ years as a program/project manager
Proven ability to present technical solutions effectively to diverse stakeholder groups
Experience communicating effectively with C-level executives (often CFOs) of large enterprises on both technical and business topics, implementations and escalations
In-depth knowledge and experience implementing enterprise software systems with SaaS, CPQ, ERP, CRM, SCM or Order to Cash or Billing or FinTech systems
Technology experience or knowledge of Web Services, XML, SOAP, REST is a plus
Ability to manage financial metrics and enable pre-sales activities to support account expansion plans
A healthy sense of risk to proactively manage risk and stay one step ahead of any challenges
Outstanding communication and problem solving skills, customer focus and results oriented
Experience working with a cross-functional and geographically dispersed team and customer base
Ability to travel up to 50% of the time (including possible international travel)
A love for and ability to multitask and deal with ambiguity
PMI/PMP Certification is a plus

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-MC1

#LI-Remote

Information Technology

IT Operations Engineer - Security

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

Our Business Technology (BT) team is Zuora's internal engineering organization, responsible for creating technology experiences that connect our teams, drive business alignment and build a stronger, more collaborative work “place.” With a cloud-first approach, we empower our global ZEOs with increased productivity and self-service to enable company growth, scale and flexibility while hardening our security and compliance posture.

YOUR MISSION: Maintain and build the next generation Secure, Scalable and Standardized Network Infrastructure to help Zuora scale to support its rapid growth.

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

In this role you will be responsible for the management of all Zuora enterprise networks across 18 locations in 4 countries as well as in AWS Cloud. Responsibilities will include network architecture, design and ongoing monitoring and support of all Networks and related systems.

OUR TECH STACK: Juniper Routing, Switching & Firewalls, Cisco Routing, Switching & Wireless, Aruba Wireless, Palo Alto Networks Firewalls, Ansible, AWS, Kubernetes, Terraform, Jenkins, LogicMonitor, Python

WHAT YOU’LL ACHIEVE

Create and maintain network standards for LAN, WAN, WLAN and AWS Cloud network infrastructure.
Document current & future network state by creating High-Level, Low-Level design and As-built documentation.
Develop technology roadmaps for LAN, WAN, WLAN and AWS Cloud network infrastructure.
Develop test plans, implementation plans, and project timelines for new office builds, various projects.
Evaluate, conduct proof of concept (POC) of technology vendors based on technical and functional requirements.
Stay abreast of new network technologies and how it may impact Zuora enterprise infrastructure.
Act as the domain expert (SME) during technical discussions.
Manage and own the solution life-cycle for network infrastructure.
Build and manage automation frameworks for repeatable tasks.
Perform troubleshooting to isolate and diagnose common network problems.
Upgrade network hardware and software components as required.
Participate in 24/7 on-call rotation and assist in incident response.
Attend regular meetings with team members and other business units as needed.
Provide regular reports on network infrastructure availability and performance based on Service Level Objectives (SLO) & Service Level Indicators (SLI).
Mentor junior members of the team. Lead and participate in workshops, knowledge transfer sessions.
Partner with procurement and assist in managing vendor relationships for all telco circuits.
Partner with other Solution Architects and SREs on the team to create comprehensive solution blueprints.

WHAT YOU’LL NEED TO BE SUCCESSFUL

8 + years of related experience in Enterprise Routing & Switching with Cisco, Juniper, HPE Aruba
8 + years of related experience in Enterprise Wireless with Cisco & HPE Aruba
8 + years of related experience in Network Security with Cisco (ASA Firewalls), Juniper (SRX) & Palo Alto Networks (PAN Firewalls)
Proven experience & expert level knowledge in one or more programming languages – Python, Go, Node.js
Experience in design and implementation of automation frameworks leveraging one or more of the following – Ansible, Chef, Puppet, Terraform.
Experience in design, planning and implementation of network solutions in AWS.
Ability to travel as needed – up to 25% domestically and internationally.
Ability to lift up to 50 lbs and rack/install hardware.
Ability to work in rotating shifts – during US or India business hours

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-RA1

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

YOUR MISSION: Secure and Maintain the next generation Secure, Scalable and Standardized IT Infrastructure to help Zuora scale to support its rapid growth.

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

In this role you will be responsible for the management of all Zuora IT security components across 18 locations in 4 countries as well as in AWS Cloud. Responsibilities will include deployment, architecture, design and ongoing monitoring and support of all Security and related systems.

OUR TECH STACK: Juniper, Cisco & Palo Alto Networks Firewalls, Ansible, AWS, Kubernetes, Terraform, Jenkins, LogicMonitor, Python, CASB, DLP, EDR/EPP

WHAT YOU’LL ACHIEVE

Create and maintain IT security standards for network, cloud, endpoint architectures.
Document current & future state of security controls by creating High-Level, Low-Level design and As-built documentation.
Develop technology roadmaps for network, cloud, endpoint security solutions.
Develop deployment plans, test plans, implementation plans, and project timelines for new security solutions and various projects.
Evaluate, conduct proof of concept (POC) of technology vendors based on technical and functional requirements.
Stay abreast of new threats, technologies and how it may impact Zuora enterprise infrastructure.
Act as the domain expert (SME) during technical discussions.
Manage and own the solution life-cycle for various security solutions.
Build and manage automation frameworks for repeatable tasks.
Perform troubleshooting to isolate and diagnose common issues.
Work with the SRE and operations team to upgrade hardware and software components as required.
Participate in 24/7 on-call rotation and assist in incident response.
Attend regular meetings with team members and other business units as needed
Provide regular reports for KPIs based on Service Level Objectives (SLO) & Service Level Indicators (SLI).
Mentor junior members of the team. Lead and participate in workshops, knowledge transfer sessions.
Partner with procurement and assist in managing vendor relationships.
Partner with Solution Architects, Engineers and SREs on the team to create comprehensive solution blueprints.

WHAT YOU’LL NEED TO BE SUCCESSFUL

8 + years of related experience in Endpoint Protection with multiple vendors such as McAfee, Sophos, Forcepoint, SentinelOne, Carbon Black.
8 + years of related experience in Cloud security solutions such as CASB, SASE, WAF, DDoS, Bot Mitigation with multiple vendors such as AWS, Akamai, CloudFlare, Bitglass, Netskope.
8 + years of related experience in Network Security with Cisco (ASA Firewalls), Juniper (SRX) & Palo Alto Networks (PAN Firewalls).
Experience & expert level knowledge in one or more programming languages – Python, Go, Node.js
Experience in design and implementation of automation frameworks leveraging one or more of the following – Ansible, Chef, Puppet, Terraform.
Experience in design, planning and implementation of security solutions in AWS.
Ability to travel as needed – up to 25% domestically and internationally.
Ability to lift up to 50 lbs and rack/install hardware.
Ability to work in rotating shifts – during US or India business hours.

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Senior DevOps Engineer

Sr. SaaS Applications Business Analyst

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

YOUR MISSION: Create, manage, and support the global secure, scalable infrastructure

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

This role will be responsible for the management of all Zuora’s corporate systems and AWS services across 16+ locations in 11 countries as well as the buildout of new sites and regions. Responsibilities will include but not limited to data center systems deployment, systems management, AWS architecture, automation, security, ongoing monitoring and support of all data centers and AWS related systems. The Senior DevOps Engineer will also be responsible for uptime of company websites and implementing a strategic vision for future growth.

OUR TECH STACK: Nginx, Rest API, Microservices, Kafka, NodeJS, AWS, Kubernetes, Terraform, Jenkins, Helm, Flux, Git, AngularJS

WHAT YOU’LL ACHIEVE

Work closely with Software Development teams to adopt CI/CD best practices to automate system deployment, operability, and supportability
Work with Development and Operations teams to define and implement IaaS and PaaS strategies
Implement Secure Cloud Networking policies, best practices, and design patterns
Develop and maintain scalable cloud architecture solutions
Create and deliver detailed technical documentation and presentations
Act as an advisor to product teams on architectural principles, best practices, and design patterns.
Provide operational requirement stories to development teams. Participate in a 24/7 on-call rotation and respond to operational incidents and escalations.
Provide hands-on and technical leadership support to drive Cloud Strategy and Operations
Direct long and short-term projects for improving the reliability and performance of systems
Design, implement, test, and manage Cloud Backup strategy and systems
Design, implement and manage monitoring systems and development of monitoring standards
Make recommendations for improvements to current processes and procedures
Manage cost and billing for Cloud Platform
Cultivate a culture of software-defined infrastructure, automation, best practices, metrics, and consistency across the organization
Work closely with solutions architects to evaluate solutions.

WHAT YOU’LL NEED TO BE SUCCESSFUL

8+ years of Linux Systems Engineering/Architecture experience
Four-year degree in Computer Science, Engineering or Business Information Systems or equivalent work experience.
Proven, expert-level experience working with highly-distributed systems, scalability, and SaaS applications with a proven ability to speak authoritatively about architectural, design, and implementation details
Expert experience with configuration management tools like Salt/Chef/Ansible, etc.
Expert experience with CI/CD tools like Helm, Flux, Jenkins, Circle CI, Travis, etc.
Proven ability to script using languages like Node, Perl, Bash, or Python
Understanding of systems hardening and secure systems configuration
Experience with IaaS like AWS or Azure
Experience with container technologies such as Docker, Kubernetes, EKS
Understanding of security concepts such as Firewalls, IPS, IDS, VPN, and MFA
Ability to thrive as an individual or a small team member on projects
Confidence to articulate a vision to executives and stakeholders
Experience with regulatory compliance standards (SOX/PCI/SEC/FINRA, etc.) preferred
Knowledgeable of operational practices including DevOps and agile
Experience with Open Source Web Servers (Apache, Nginx, etc.)
Experience with system and application performance measurement and troubleshooting tools
Networking knowledge (TCP/IP, firewall, load-balancing, etc.)
In-depth knowledge of DHCP, DNS, SSH, HTTPS, SNMP, SMTP, Syslog, and TCP/IP (IPv4 and IPV6)
Help develop strategies for zero-downtime deployments and patching.
Develop and advocate for Operations best practices, standards, and processes
Work with teams to identify bottlenecks and opportunities for improvement in the deployment and build processes.
Experience with a relational database like MSSQL, MySQL, MariaDB.
Experience with continuous integration and continuous delivery systems such as Jenkins, Packer, Terraform
Strong experience with monitoring tools such as ELK, cacti, Zabbix

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-AP1

Technical IT Project Manager

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM: INFORMATION TECHNOLOGY

Our Information Technology (IT) team is Zuora's internal technology organization, responsible for creating technology experiences that connect our teams, drive business alignment and build a stronger, more collaborative work “place.” With a cloud-first approach, we empower our global ZEOs with increased productivity and self-service to enable company growth, scale and flexibility while hardening our security and compliance posture.

YOUR MISSION:

As a member of the IT organization responding to Finance, Procurement, and Human Resources operations, the Corporate Applications Business Analyst will act as business advisor to these teams on how to maximize effectiveness in the technology stack as well as offer solutions to streamline processes and gain efficiency.

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

The Sr. SaaS Applications Business Analyst will have the opportunity to work with best in class SaaS applications, leading Technology and Software industry trends, grow within a business centric team, and provide advice to implement technological choices within the architecture increasing business effectiveness and autonomy.

OUR TECH STACK: NetSuite, Coupa Procurement, Blackline, Workday Zuora Billing and Revenue, SAP Concur, Avalara

WHAT YOU’LL ACHIEVE

Lead and educate business users on how to leverage SaaS applications ecosystem for performing day to day operations as well as long term enhancements fitting into the company strategic objectives
Own and foster collaboration with System Administrators to resolve application defects and assemble IT teams to identify and lead system improvement opportunities to better serve business processes
Understand and influence Business process gaps via problem framing and applications solutioning
Become the primary point and the liaison between Finance teams and development teams; bridging requirements, solutions, and control delivery for successful impact
Own the formulation and definition of systems scope and objectives based on both business needs and a thorough understanding of business systems and industry requirements.
Aid in the evolution of applications, systems, and/or processes to a desired future state by maintaining an understanding of how current processes impact business operations; mapping current state against future state processes; identifying value gaps and opportunities for process enhancements or efficiencies; defining the impact of requirements on upstream and downstream solution components; providing recommendations to management on how to integrate requirements with current systems and business processes
Perform hands-on solution design, prototyping, proof-of-concepts, process design, and development tasks as required in support of current and new projects in the Finance ecosystem.
Conduct Solution Reviews with project teams prior to design and development activities and ensure solution aligned with business requirements
Lead and apply industry standard project management techniques for small to medium size projects

WHAT YOU’LL NEED TO BE SUCCESSFUL

Bachelor’s Degree in a Finance, IT, or related discipline
5 years’ experience within a global Finance, Accounting, or Procurement SaaS environment
Project Experiences using SaaS Applications included but not limited to NetSuite, Coupa, and Zuora.
Hands on experience with configuring system and troubleshooting issues
Experience with multiple software delivery lifecycle methodologies such as Waterfall and Agile
Experience performing detailed gap analysis, and preparing as-is & to-be process documentation
Experience preparing end-user documentation and conducting end-user training
Experience leading distributed teams to design architecture and requirements for and oversee development of packaged and integrated solutions
Ability to work on complex issues where analysis of situations or data requires an in-depth evaluation and may require collaboration across multiple functional/technical teams
Ability to communicate in a clear and concise professional manner, tailored to the appropriate audience; including both verbal and written communications
Self-directed and proactive with ability to multi-task and take ownership of work
Some experience supervising and/or mentoring is desirable

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity Employer.

Director, Legal Operations and Contracts Management

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

Our Information Technology (IT) team is Zuora's internal engineering organization, responsible for creating technology experiences that connect our teams, drive business alignment and build a stronger, more collaborative work “place.” With a cloud-first approach, we empower our global ZEOs with increased productivity and self-service to enable company growth, scale and flexibility while hardening our security and compliance posture.

THE ROLE

Support the planning and management of resources, finances, scope and services for functional IT projects delivering business results. Establish, maintain and enhance relationships with business customers. Participate in developing and implementing project governance and management best practices for the company. Project manages projects of varying complexity, size and change management risk.

WHAT YOU’LL ACHIEVE

Facilitate in leading planning meetings, reviews and retrospectives, ensure accurate estimates for each project phase.
Ensure the business benefits of the project are clearly understood and the project team establishes appropriate measures of success.
Supports the review of alternative solutions, working with enterprise architecture and product owners and ensure trade offs are documented and agreed upon.
Organize the documentation of use cases, process development, technical design and development work queue, schedule releases and manage risks and issues associated with projects
Conduct planning sessions with customers and the ability to build road maps for projects
Provide effective reporting on projects status, timelines, issues and risks
Manage the software development life cycle (SDLC) from start to finish (design, development, build, test, deployment, and hypercare.)

WHAT YOU’LL NEED TO BE SUCCESSFUL

7-10 years of experience in project, program and portfolio management including release and deployment processes using Agile and Scrum methodologies
Experience in managing infrastructure, security and application projects
Experience in scheduling, coordinating and the management of code and/or application releases including Infrastructure as Code
Relationship management experience; creating, maintaining and/or enhancing stakeholder relationships.
Experience managing stakeholders including prioritization, resource allocation and requirements gathering
Comfortable working with business leaders as well as technical architects

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Legal

Marketing Analyst, Growth Operations

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

Zuora’s legal team is involved in every aspect of our business. As trusted advisors, we support Zuora’s growth in an efficient, predictable and responsive manner while assessing and advising on legal risks to drive the best business decisions. Our approach is collaborative and solution oriented as we partner to execute on activities like: negotiating and drafting a variety of contracts, supporting corporate governance and corporate transactions, protecting Zuora’s intellectual property, and implementing policy and process improvements. We also stay closely connected to our ZEOs to help navigate new and changing laws around privacy, securities, HR issues, intellectual property and lots of other areas.

YOUR MISSION:

You are a hands-on, experienced, results-oriented Director of Legal Operations & Contracts that will join our dynamic global Legal team. This is our first Legal Operations hire and you will help us lead the way in building scalable processes to increase team and field efficiency, partnering cross-functionally and enabling us to better support the business and accelerate Zuora’s growth. You will be a strong team member who will not hesitate to “roll up the sleeves,” attack challenges head on and build trust-based relationships as second nature. This is a critical role that will drive continuous improvement across the legal and field organizations.

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

Reporting directly to Zuora’s Director and Deputy General Counsel, Commercial, you will have a broad range of responsibilities, including developing and implementing processes and metrics to allow the Legal function to scale and mature. You will define and execute on a vision to build a world-class legal operations and contracts management function in a dynamic environment, driving operational excellence and continuous improvement in the delivery of legal services across the organization. The Director of Legal Operations & Contracts is crucial to the growth of our legal team and our partnership with the business.

As Director of Legal Operations and Contracts, you will be a proactive, forward-thinking agent of change who is excited about developing and implementing processes from the ground up, creating organizational models and workflows to increase the quality, efficiency, value and effectiveness of the department’s operations and service delivery. Among other things, you will partner with the General Counsel to develop and report on metrics to measure and enhance performance; develop and execute on the department’s strategic roadmap; develop and execute on the department’s legal technology roadmap and IT system implementations; and ensure Zuora’s compliance with its contractual obligations.

WHAT YOU’LL ACHIEVE

Drive identification, evaluation and implementation of areas of process efficiency improvement, design and implement practical processes for the team through cross-functional collaboration and engagement.
Identify and deploy key operational metrics that will be used to evaluate success and validate the business impact of the Legal department, including for Quarterly Business Reviews and Board materials; provide operational analysis through reports and dashboards; and implement changes to improve performance
Partner with internal stakeholders to ensure compliance with our internal policies and vendor and customer agreements
Work with other functions and management to identify process improvement and/or legal training opportunities (including standardizing SOWs, RFP and RFI responses)
Serve as primary conduit between Sales and Legal organizations on deal navigation and stakeholder approvals
Manage the day-to-day aspects of the Contracts Management Team (the team reviews, interprets, drafts Order Form terms for Sales and Partner deals)

WHAT YOU’LL NEED TO BE SUCCESSFUL

BA/BS degree required
5+ years of broad-based experience working in or with an in-house legal department (ideally at a SaaS or other technology company)
Demonstrated project/program management experience
Experience using and maintaining a contract management system and operating comfortably within CLM systems, Salesforce and other linked systems to track and work deals from Sales cycle through to execution.
Direct experience drafting and negotiating contracts for an active, high volume vendor.
Comfortable working across legal issues, identifying contractual arguments, assessing alternative outcomes and proposing resolutions
Experience at a public, global company and dynamic software company (public or private) is ideal
Prior management experience is required

Interpersonal Skills and Competencies

The ideal candidate:

Can prioritize and manage multiple matters simultaneously in a fast-paced, entrepreneurial, rapidly scaling environment, using effective organizational skills to prioritize and manage deadlines for multiple simultaneous projects and multiple stakeholders
Is a creative thinker who is comfortable with change and ambiguity and can build scalable processes from the ground up
Is a team player who can work collaboratively in a cross-functional role
Can quickly identify and resolve issues in order to drive matters to close
Is comfortable using data and data-driven methods to enable better decision-making.
Displays meticulous attention to detail and quality of work product, and exceptional communication and negotiation skills
Maintains a sense of humor throughout

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity Employer.

#LI-MJ1

Marketing

San Francisco, CA, United States

As the Marketing Growth Operations Analyst, you will report directly to the Director of Analytics and be responsible for driving insights to inform key business decisions. Your mission is to bring global operational excellence to Zuora’s growth function from lead generation to pipeline creation. The Growth Operations team is responsible for delivering the operational foundation for our GTM, from top of funnel lead generation to pipeline creation and handoff to sales.

You will work closely with Marketing Leadership, Sales Operations, IT, and Finance teams to support global Marketing as well as the cross-functional Global GTM Team. You will partner closely with the Demand Gen and BDR teams to provide insights to improve pipeline velocity and conversion rates based on data and analytics.

You will oversee a global team of marketing operations and campaign execution resources. You will also work directly with external vendors, agencies and consultants to design, develop and maintain a world-class marketing engine, infrastructure and process.

What You Will Do

Drive the pipeline reporting that supports our global marketing team
Develop appropriate recommendations based on data analysis (e.g. why Lead quantity/quality is going up/down, volume spikes, etc.)
Build and own performance-based reports to ensure key stakeholders have access to accurate and timely information at varying levels of granularity.
Conduct ad-hoc analysis to dig into performance and answer marketing related questions for key stakeholders
Help support creation of measurement framework to assist with spend allocation decisions, campaign execution, and internal storytelling.
Develop and manage the budget tracking document for the Marketing team
Support the development of a repository and single source of truth for marketing analytics information including templates, planning inputs, and reports/dashboards

Desired Competencies And Experience

Bachelor’s degree in marketing, business or related discipline required
Minimum 3-5 years experience in B2B marketing operations, with a depth of experience in enterprise SaaS.
Experience is managing a marketing budget with multiple stakeholders
Experience writing new SQL queries
Experience using tools such as Looker, Domo, Tableau, or any other BI tool..
Understanding of Salesforce and Marketo.
Intermediate Excel/Google Sheets experience (Vlookups, Pivots, etc)
Demonstrated problem-solving, critical thinking, and analytical skills
Strong time management and organizational skills
Strong quantitative skills including the ability to analyze and interpret data, with accuracy
Ability to quickly respond to requested changes and identify process improvements
Ability to manage ambiguity, work independently, and be able to chart direction of projects
Demonstrated ability to work in a fast-paced and dynamic environment, while being team-focused

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Marketing Technology Operations Manager

Senior Global Campaigns Manager

Marketing Technology Operations Manager

Zuora’s Marketing team is looking for a Marketing Technology Operations Manager, who will be responsible for martech administration, execution, and strategy. This role will oversee the marketing and SDR technology stack, lead the implementation roadmap, and optimize existing systems to improve the team’s ability to reach our audience at scale. The ideal candidate will be a strategic thinker with a marketing and technology background.

What You’ll Do

ROADMAP:

Develop a comprehensive martech strategy by identifying existing gaps, eliminating redundancy, and proposing areas of opportunity
Drive the technology roadmap according to quarterly priorities, industry best practices and platform/resource dependencies.

EXTERNALIZE:

As we invest in new technology, inform the marketing team on how the tool fits our initial business requirements and identify additional areas of opportunities to leverage this tool.
Socialize learnings and set clear expectations on optimization next steps.

INTEGRATION:

Serve as the in-house expert on technical configuration of various marketing platforms.
Advise on integration best practices into our core CRMs (Salesforce and Marketo).
Anticipate technical needs by translating business vision into a flexible technical architecture, with potential to scale with our needs.
Partner with the Data, IT and Growth Operations teams to ensure a high degree of data quality across marketing & sales systems.

ADOPTION:

Scale training, enablement, and best practice sharing so our marketers know exactly what capabilities we have and how/when to use them.

VENDOR:

Design and manage a RFP process for procuring new marketing technology tools, while maintaining existing vendor relationships and feature optimization.
Partner with business stakeholders and IT to evaluate, select, deploy, and customize new technology for the marketing and SDR departments.

Your Qualifications

Must-haves

3-5 years of experience in a marketing technologist or operations function
Passion for using MarTech tools to solve business problems.
Deep technical expertise in B2B sales and marketing technologies, especially Salesforce.com, Marketo, and related integrations
Awareness of B2B martech trends, tools, and best practices, while maintaining a pragmatic approach to weighing the costs/benefits of implementing new technologies
Experience working in an agile environment: scoping work, managing sprint capacity, and running retrospectives.
Ability to build trusted relationships across marketing teams, managing expectations, and pushing back on unrealistic requests.
Ability to communicate effectively with internal customers throughout a project’s lifecycle: present technical details to a non-technical audience and present strategic vision and roadmap to executive level stakeholders.

Nice-to-haves:

Experience designing a stack that supports these critical strategies: web optimization and personalization, data enrichment and hygiene, ABM, attribution and reporting
Experience managing Outreach.io, or similar SDR productivity platforms
Salesforce Admin certified
Marketo Admin certified

About Us

Our growth story is only just beginning and our Sales team is pivotal in sustaining our rapid growth across the globe. We are looking for a highly collaborative, outcome-oriented Marketing Operations Manager to help us take on this huge market opportunity.

San Francisco, CA, United States

OUR VISION: THE WORLD. SUBSCRIBED.

Team & Role

Our growth story is only just beginning and we’re seeking a Senior Manager of Global Campaigns to scale a best-in-class marketing function to support Zuora’s growth ambitions: to be the company to whom the world’s best companies turn to for driving the technology and business transformations necessary to win in the Subscription Economy.

In this role, you will architect and lead a global campaigns engine targeted at Zuora’s key vertical segments to create growing awareness and engagement that translates into predictable pipeline.

What you’ll do & achieve:

Adopt a “vertical CMO” mindset to drive an end to end, account-based campaign strategy for targeted vertical segments across Zuora’s global regions, with a north star of pipeline generated within the segment
Partner with marketing and company leadership to establish campaign priorities, goals and targets established with strategic and tactical plans to deliver on those targets
Define and lead a fully integrated, account based campaign strategy aligned to Zuora’s complex, enterprise-focused go-to-market motion and the way people buy in 2020
Own the strategy and production of an omni-channel campaign strategy, campaign bill of materials, and global rollout across Zuora’s focus regions
Create and own a campaign performance framework to forecast, measure, analyze, and report on the impact of campaign activities on pipeline, revenue, and the demand funnel
Lead a cross-functional team across Product Marketing, Field Marketing, Partner Marketing, Sales, Demand Gen, and Content to align around the campaign strategy and drive execution, activation, enablement, and feedback loop

What you’ll need to be successful:

5-8 years of relevant marketing experience, primarily in B2B tech
Demonstrated success owning the strategy, framework, development and execution for global, multichannel demand generation campaigns
Big picture thinking, and meticulous attention to detail – ability to quickly understand overall business objectives, create a well-aligned marketing strategy and execution plans with clearly defined metrics and KPIs.
Strong analytical skills, and proven track record in making data-driven decisions to continually optimize performance and determine future investments.
Exceptional ability to lead, influence and work across organizational boundaries with a strong track record of cross-functional collaboration.
Ability to operate and excel at strategic as well as tactical levels. Willingness to roll up sleeves to get the job done.
Excellent communication and facilitation skills, both at the executive level and with peers and cross-functional teams.

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, colour, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Senior Product Marketing Manager

Senior Product Marketing Manager

The person hired for this position will be expected to perform work within the United States. We are unable to sponsor any type of work visa for this role.

OUR VISION: THE WORLD. SUBSCRIBED.

Zuora’s vision is The World Subscribed. Our mission is to empower the best companies in the world to win.

There is a massive shift in the global economy. Up to 77% of people worldwide want to own fewer things and subscribe to more services. It’s the end of ownership and the rise of usership. Usership has not only created a better world, it has transformed whole industries from technology, to manufacturing, media & entertainment, banking, and even government.

Zuora has paved the path to success for over 1,000 of the best companies in the Subscription Economy™. We coined the term Subscription Economy™, wrote the best-selling book on it, and defined what the greatest sales deck ever should look like.

We’ve set the foundation with our vision and mission but our growing portfolio of cutting-edge innovations is in need of a world-class product marketer to lead one of our flagship products. Your mission is to create a whole new category of technology that clearly aligns our differentiated solution with customer value.

Zuora has a renowned marketing culture, and if you so choose to accept the challenge, you will redefine the world of B2B enterprise SaaS product marketing.

THE TEAM

Zuora’s Product Marketing team works diligently to connect the dots between internal and external teams to inform the strategic direction and positioning of our product offerings. Through storytelling, messaging, positioning, thought leadership, competitive intelligence, analyst relations, pricing and packaging, we help Zuora grow by increasing win rates, net dollar retention and revenue expansion. Like many others at Zuora, our team is a team of teams partnering closely with our engineering, design, sales and marketing organizations (to name a few) in a collaborative effort to make shift happen.

WHAT YOU’LL ACHIEVE

Tell compelling stories

Declare an enemy and take a strategic position
Empathize with the customer’s business objectives and pain points
Write narratives that clearly communicate messaging and positioning

Launch new products

Define product launch strategies that accelerate corporate objectives
Lead cross-functional teams through quarterly launch cadence
Be the voice of the customer and influence product roadmaps

Drive campaign strategy

Determine short and long-term campaign themes
Ideate integrated global campaign and field marketing tactics
Empower Business Development Representatives to pitch fluently

Enable the field to win

Arm Account Executives with a consistent story to pitch at scale
Develop internal sales tools to help the field differentiate and prove customer value
Plug into sales conversations with prospects as the Subject Matter Expert

Create captivating content

Produce scalable content that amplifies the message across channels
Craft content of all mediums (deck, written, video) with polish
Corral feedback from sales, customers, and prospects to optimize content

Champion thought leadership

Keep a pulse on industry trends
Create a point of view for your category
Publish content to educate the market

KEY COMPETENCIES

Emphasizes excellence: Sets challenging goals, has high standards of excellence, and refuses to accept mediocre performance

Strategic focus: Thinks strategically, creates an ongoing, dynamic strategic planning process, and communicates long term direction

Agent of change: Challenges the status quo, supports fresh perspectives, and enlists support for change initiatives

Creates buy-in: Builds commitment for initiatives through credibility, persuasive communication, stakeholder involvement and aligning expectations

Customer Focus: Ensures that the customer perspective is a driving force behind business decisions and activities

Takes initiative: Identifies problems, opportunities, and assumes a leadership role by taking action without being asked

Openness to input: Solicits open feedback and diverse approaches

Dependable: Can be counted on to meet deadlines and sees projects through completion

DESIRED EXPERIENCE

3-8 years of practical experience in product marketing for a B2B enterprise SaaS company
Proven track record of being a top-performing product marketer
Demonstrated ability to lead through cross-functional influence in a global organization
Passion for crafting compelling stories across all mediums
Strong speaking and written communication skills
Bachelor’s degree in Business, Economics or Accounting preferred

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-MC1

#LI-Remote

San Francisco, CA, United States

The person hired for this position will be expected to perform work within the United States. We are unable to sponsor any type of work visa for this role.

OUR VISION: THE WORLD. SUBSCRIBED.

Zuora’s vision is The World Subscribed. Our mission is to empower the best companies in the world to win.

Zuora has a renowned marketing culture, and if you so choose to accept the challenge, you will redefine the world of B2B enterprise SaaS product marketing.

THE TEAM

WHAT YOU’LL ACHIEVE

Tell compelling stories

Declare an enemy and take a strategic position
Empathize with the customer’s business objectives and pain points
Write narratives that clearly communicate messaging and positioning

Launch new products

Define product launch strategies that accelerate corporate objectives
Lead cross-functional teams through quarterly launch cadence
Be the voice of the customer and influence product roadmaps

Drive campaign strategy

Determine short and long-term campaign themes
Ideate integrated global campaign and field marketing tactics
Empower Business Development Representatives to pitch fluently

Enable the field to win

Arm Account Executives with a consistent story to pitch at scale
Develop internal sales tools to help the field differentiate and prove customer value
Plug into sales conversations with prospects as the Subject Matter Expert

Create captivating content

Produce scalable content that amplifies the message across channels
Craft content of all mediums (deck, written, video) with polish
Corral feedback from sales, customers, and prospects to optimize content

Champion thought leadership

Keep a pulse on industry trends
Create a point of view for your category
Publish content to educate the market

KEY COMPETENCIES

Emphasizes excellence: Sets challenging goals, has high standards of excellence, and refuses to accept mediocre performance

Strategic focus: Thinks strategically, creates an ongoing, dynamic strategic planning process, and communicates long term direction

Agent of change: Challenges the status quo, supports fresh perspectives, and enlists support for change initiatives

Creates buy-in: Builds commitment for initiatives through credibility, persuasive communication, stakeholder involvement and aligning expectations

Customer Focus: Ensures that the customer perspective is a driving force behind business decisions and activities

Takes initiative: Identifies problems, opportunities, and assumes a leadership role by taking action without being asked

Openness to input: Solicits open feedback and diverse approaches

Dependable: Can be counted on to meet deadlines and sees projects through completion

DESIRED EXPERIENCE

3-8 years of practical experience in product marketing for a B2B enterprise SaaS company
Proven track record of being a top-performing product marketer
Demonstrated ability to lead through cross-functional influence in a global organization
Passion for crafting compelling stories across all mediums
Strong speaking and written communication skills
Bachelor’s degree in Business, Economics or Accounting preferred

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-Remote

VP Industry Strategy

OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today

have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.

THE OPPORTUNITY:

The opportunity ahead of us is to lead the best companies, industry by industry, through their journeys, guiding their transformation and ultimately creating a multi-billion dollar revenue opportunity. Like technology, where we’ve become the standard for SaaS companies looking to IPO. Or manufacturing, where we count 8 of the top 10 auto manufacturers as customers, along with industrial manufacturers like CAT, JCI, and Honeywell. Or media, where we service 20 of the largest newspaper publishers around the globe.

Because what we do is rooted in business model transformation – the way we must align our go-to-market is by industry. Doing so will require a greater depth of understanding, stronger messaging, more tailored product and partner strategies, and an expert field organization, with confidence and credibility, that can add significant value to the CEO-level conversations we’re having across industries.

We’re looking for a leader to help drive and accelerate Zuora’s vertical go-to-market strategy. Someone with a deep understanding and a strong instinct for the mechanics of an industry and how to uncover and create value. Someone who understands the industry landscape, the changes on the horizon, and who can offer unique guidance and value to executives trying to navigate this change. Someone who can help Zuora, as an enterprise software company, uncover new ways to define and deliver solutions for these companies with our technology, people, and partners. And someone who is a change-agent who can push Zuora to evolve in our approach and thinking – ultimately helping us fulfill our promise as a company.

WHAT YOU’LL ACHIEVE

Create the World Subscribed by dominating one market vertical at a time, with an organization aligned around a repeatable formula.

VERTICAL GTM BUSINESS PLANS & OPERATING CADENCE: We have a GTM roadmap and an organization armed to unlock 50% bookings growth through the right targeting, partnerships, and solution design.
THOUGHT LEADERSHIP: Zuora is widely recognized as the thought leader on business model transformation in our target verticals.
ECOSYSTEM VALIDATION: The ecosystem of leaders and strategic partners in our target verticals endorse Zuora as the company to work with.
WIN MARKET SHARE: We have a field organization, with the swagger and skills, to win and expand our footprint in target accounts.

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Product Management

Director Product Management, Zuora Payments and Collect

Product Manager Platform, Data

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

YOUR MISSION

The Director Product Management, Zuora Payments and Collect will play a pivotal role in how Zuora looks at payments, how we expand our payment methods, set priorities, figure out what our customers want, understand how to address compliance, knows where the payment industry is headed and how Zuora should align to that future.

WHAT YOU’LL ACHIEVE

Own and execute the roadmap for Zuora's Global Payments Engine, as well as Zuora's integrations with its Payment Service Provider partners
Collaborate on the vision, strategy, and roadmap for this product
Communicate clearly and persuasively to promote and advance your ideas
Gather requirements data from a wide range of sources – customers, analysts, partners, and internal users
Transform the requirements data into clear, actionable functional design documents
Lead design reviews and obtain consensus around your ideas across all stakeholders
Collaborate closely with software engineers to implement and deliver new solutions based on your designs
Become the subject matter expert in global payments
Collaborate with colleagues in marketing, sales, sales engineering, and professional services to
Facilitate technical deployments for customers
Promote customer adoption of new features
Position Zuora's payments capabilities to win deals, drive customer success and satisfaction, and capture relevant market opportunities

WHAT YOU’LL NEED TO BE SUCCESSFUL

Ability to think like a CEO to drive the success of Zuora's product offerings
Leadership through influence rather than organization structures. Proven ability to motivate, lead, and collaborate with cross-functional product development teams and manage interactions across product areas
3+ years of relevant, hands-on product management experience with Payments
Solid understanding of relevant technology and tools including APIs, cloud solutions and programming languages and how SaaS integrations work
Experience with service-oriented architecture, microservices, and event-driven architecture a plus
Strong product design skills, from both a technical API and user interface design perspective
Demonstrated success defining and shipping products in an iterative manner, with a hands-on willingness to do whatever it takes from an execution perspective
Experience transforming product strategy into well-articulated business requirements, as well as using qualitative and quantitative data effectively to inform product direction and prioritization
Excellent written and oral communication skills, with an ability to handle both executive-level discussions as well as functional / technical deep dives
Fantastic problem-solving abilities, analytical horsepower, and attention to detail
Ability and willingness to work with distributed engineering, sales, and services teams
Passion for the market and opportunity Zuora is pursuing

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

YOUR MISSION

The Product Manager, Data will be responsible for developing and driving the product strategy for Zuora’s data platform. Using data-driven insights, the individual will deliver the evolution of Zuora’s Subscription data warehouse, data management tools, search/query services, and the overall data flow infrastructure.

What You’ll Achieve

Continuous discovery of customer needs with an aim to offer features that improve the analysis, reporting, benchmarking, searching and flow of Zuora customer subscription data.
Drive product roadmap with data. Thorough and precise discovery of new features to deeply understand the problem that is being solved and the value the product will bring to the customers.
Drive product improvements with data. Ensure all products released by Zuora are properly instrumented to capture KPIs along with automated listening systems to act on that data.
Deliver high quality data products. Drive and converge towards a solution, coordinating and collaborating with other interdependent product domains. Be responsible for the final product and make sure it delivers the value the customers expect from it
Drive Adoption. Collaborate with product teams across Zuora to ensure that all new features and products are designed with Data in mind. Partner cross functionally with support teams, infrastructure teams, customer success organizations, etc, to drive organizational alignment around requirements and implementation of Data solutions. Ultimately drive adoption of the features delivered to our customers.

What You’ll Need To Be Successful

3+ years of experience with either data management (building out data platforms), Data Warehouse or Business Intelligence products in a consumer-facing data-driven organization.
3+ years of technical product management experience and demonstrated success at a leading enterprise software company.
Proven experience at building and delivering data solutions from the ground up that have driven business value—preferably in support of Financial Analytics.
SQL skills and experience, ideally working with modern analytics tools (Tableau, Python, R, etc.).
Working knowledge of Data Warehousing concepts and ETL.
Demonstrated success defining and shipping products in an iterative manner, with a hands-on willingness to do whatever it takes from an execution perspective.
Participate actively in standard agile activities such as daily standups, backlog grooming, sprint retrospectives, sprint demos, user experience
Experience transforming product strategy into well-articulated business requirements, as well as using qualitative and quantitative data effectively to inform product direction and prioritization.
Excellent written and oral communication skills, with an ability to handle both executive-level discussions as well as functional / technical deep dives
Fantastic problem-solving abilities, analytical horsepower, and attention to detail
Ability and willingness to work with distributed engineering, sales, and services teams
Passion for the market and opportunity Zuora is pursuing
Bachelor's or Master’s degree in Computer Science, Computer Engineering or a related major

About Zuora & Our “ZEO” Culture

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Senior Product Manager

Overview

Customers have changed. In the new Subscription Economy® (a phrase coined by our CEO, Tien Tzuo) customers are happier subscribing to the outcomes they want, when they want them, rather than purchasing a product with the burden of ownership. We believe that one day, every company will be part of the Subscription Economy.

Zuora’s leading SaaS subscription relationship management platform helps enable businesses in any industry to launch or shift products to a subscription model and open new revenue streams. Our growth story is far from over and our Product organization is pivotal in sustaining our rapid growth across the globe. We are looking for a highly collaborative, hands-on Product Manager with strong technical aptitude and prior experience delivering innovative SaaS business applications and solutions to help us take on a $40 billion market opportunity.

To be successful in this role, you need to demonstrate a sincere passion for building complex products that customers love in the Enterprise Finance and Revenue Automation domain. On the Zuora product team:

We obsess about user experience, and our customers represent small startups to Fortune 50 enterprises;
We are deeply involved in driving product design, from both an API and UI/UX perspective;
We strive for customer intimacy and meet with our customers regularly to review user experience and design and to ensure we are meeting customers’ needs and solving customer problems;
We deliver mission critical solutions, so we have to think about scale, performance, compatibility and extensive downstream impacts;
We lead product innovation from initial strategy through delivery and customer adoption.

What you’ll achieve:

Own the end-to-end product lifecycle for Zuora’s Revenue Product Line.
Be the product domain expert, understand the market and customer needs and competition.
Own and execute products that deliver ongoing customer value to the CFO’s office
Own end-to-end feature delivery, including working with user experience on prototypes, authoring functional requirements and functional specification documents, creating and prioritizing user stories, analyzing user data to drive decision making and documenting delivery of quarterly releases.
Work on the detailed use cases and come up with solutions to address the Customers’ needs.
Track tickets related to the critical new enhancement requests or bugs and work with the Engineering and Support Teams to find the eventual fix.
Own the Product Roadmap and drive the release planning and delivery efforts.
Develop competitive expertise to assist in outbound product positioning and inform internal development priorities.
Assist product marketing with core positioning and messaging for the product.

What you’ll need to be successful:

Ability to think like a CEO to drive the success of Zuora’s Finance and Revenue Product Lines.
Leadership through influence rather than organization structures. Proven ability to motivate, lead, and collaborate with cross-functional product development teams and manage interactions across product areas.
At least 8+ years of relevant, hands-on product management experience and demonstrated success at leading enterprise software SaaS companies.
Domain experience in Finance and Accounting is required. A prior exposure to the new revenue accounting standards ASC 606 | IFRS 15 will be a big plus.
Good understanding of Order-to-Revenue business processes and the related workflows
Knowledgeable in Subscription billing concepts
Ability to analyze complex business data and Customer use cases.
Experience applying AI/ML concepts to enterprise software applications
Solid understanding of relevant technology and tools including APIs, cloud solutions and programming languages and how SaaS integrations work.
Experience with service-oriented architecture, microservices, and event-driven architecture.
Strong product design skills, from both a technical API and user interface design perspective
Demonstrated success defining and shipping products in an iterative manner, with a hands-on willingness to do whatever it takes from an execution perspective.
Experience transforming product strategy into well-articulated business requirements, as well as using qualitative and quantitative data effectively to inform product direction and prioritization.
Excellent written and oral communication skills, with an ability to handle both executive-level discussions as well as functional / technical deep dives.
Fantastic problem-solving abilities, analytical horsepower, and attention to detail.
Ability and willingness to work with distributed engineering, sales, and services teams.
Passion for the market and opportunity Zuora is pursuing.

About Zuora

At Zuora, every employee is the CEO of their career and leading our mission are over 1,000 passionate and innovative ZEOs. ZEO Culture isn’t an empty branding effort. We take it very seriously and we have a daring desire to do things differently. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

Senior Product Manager, Order Management

#LI-AP1

Senior Product Manager, Platform Services

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

The Product Management team at Zuora are in the frontlines, intimately working with Zuora customers and users to identify product opportunities, functional requirements and business processes. Product Managers translate this data into product strategy, roadmap and detailed requirements that are hyper focused on business impact and customer value. Product Managers evangelize with internal and external stakeholders for buy-in and partner with engineering to bring their product to life. Additionally, Product Managers will ensure success of their product by working with their Product Marketing counterparts to drive pricing strategy, product positioning, promotional planning, product launches and product adoption strategies.

YOUR MISSION: Develop product strategy and execute development for Zuora’s Subscription Order Management capabilities.

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

We obsess about user experience, and our customers represent small startups to Fortune 50 enterprises;
We are deeply involved in driving product design, from both an API and UI/UX perspective;
We strive for customer intimacy and meet with our customers regularly to review user experience and design and to ensure we are meeting customers’ needs and solving customer problems;
We deliver mission critical solutions, so we have to think about scale, performance, compatibility and extensive downstream impacts;
We lead product innovation from initial strategy through delivery and customer adoption.

WHAT YOU’LL ACHIEVE

Own the end-to-end product lifecycle for the Order Management Product Line.
Understand and synthesize customer and business needs from market research, customer insights, and competitive analysis to drive product strategy within the Commerce domain.
Help define and drive OKRs for Order Management, understanding interactions between each point within the Commerce Domain.
Leverage workshops and user experience research to deliver data-driven results.
Own end-to-end feature delivery, including working with user experience on prototypes, authoring functional requirements and functional specification documents, creating and prioritizing user stories, analyzing user data to drive decision making and documenting delivery of quarterly releases.
Work on the detailed use cases and come up with solutions to address the Customers’ needs.
Track tickets related to the critical new enhancement requests or bugs and work with the Engineering and Support Teams to find the eventual fix.
Own the Product Roadmap and drive the release planning and delivery efforts.
Develop competitive expertise to assist in outbound product positioning and inform internal development priorities.
Assist product marketing with core positioning and messaging for the product, and evangelizing that message internally and externally to drive product adoption.

WHAT YOU’LL NEED TO BE SUCCESSFUL

Ability to think like a CEO to drive the success of Zuora’s Subscription Order Management line of business.
Leadership through influence rather than organization structures. Proven ability to motivate, lead, and collaborate with cross-functional product development teams and manage interactions across product areas.
At least 5+ years of relevant, hands-on product management experience and demonstrated success at leading enterprise software SaaS companies.
Domain experience in Order Management in omni channel environments is highly desired. A prior exposure to subscription within the Order Management space will be a big plus.
Good understanding of Order-to-Revenue business processes and the related workflows
Knowledgeable in Subscription billing concepts
Experience developing a deep understanding of and empathy with customers and user personas, and using that understanding to advocate for product experiences that meets their needs
Solid understanding of relevant technology and tools including APIs, cloud solutions and programming languages and how SaaS integrations work.
Experience with service-oriented architecture, microservices, and event-driven architecture
Demonstrated success defining and shipping products in an iterative manner, with a hands-on willingness to do whatever it takes from an execution perspective.
Participate actively in standard agile activities such as daily standups, backlog grooming, sprint retrospectives, sprint demos, user experience
Experience transforming product strategy into well-articulated business requirements, as well as using qualitative and quantitative data effectively to inform product direction and prioritization.
Excellent written and oral communication skills, with an ability to handle both executive-level discussions as well as functional / technical deep dives
Fantastic problem-solving abilities, analytical horsepower, and attention to detail
Ability and willingness to work with distributed engineering, sales, and services teams
Passion for the market and opportunity Zuora is pursuing

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-JL1

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

YOUR MISSION

Develop product strategy and bring to market intuitive and usable solutions focused on Zuora’s enterprise security and administration experience.

WHAT YOU’LL ACHIEVE

Continuous discovery of customer needs with an aim to offer impactful enterprise data security, authorization and compliance solutions: Engage and collaborate with clients. Research competitors and industry trends. Engage Field (Services and Sales)
Drive product roadmap with data. Thorough and precise discovery of new features. Prioritise most valuable features
Drive product improvements with data. Define and gather metrics that help identify friction, measure success, and drive fast iteration loops. Work with the teams to automate reporting of developer metrics.
Deliver high quality product. Drive and converge towards a solution, coordinating and collaborating with other interdependent product domains. Be responsible for the final product and make sure it delivers the value the customers expect from it. Partner with engineering
Drive Adoption. Collaborate and partner with the sales team and customer success managers so that they can drive sales and adoptions. Collaborate with the Product Marketing team and Training team to help them produce high quality and effective collaterals.

WHAT YOU’LL NEED TO BE SUCCESSFUL

Ability to think like a CEO to drive the success of the developer experience and tools for Zuora’s Central Platform.
Leadership through influence rather than organization structures. Proven ability to motivate, lead, and collaborate with cross-functional product development teams and manage interactions across product areas
At least 5+ years of technical product management experience and demonstrated success at leading enterprise software company
Demonstrated success defining and shipping products in an iterative manner, with a hands-on willingness to do whatever it takes from an execution perspective.
Participate actively in standard agile activities such as daily standups, backlog grooming, sprint retrospectives, sprint demos, user experience
Experience transforming product strategy into well-articulated business requirements, as well as using qualitative and quantitative data effectively to inform product direction and prioritization.
Ideally experience with discovering and delivering valuable administration tools for cloud b2b products (tenant management, change management).
Excellent written and oral communication skills, with an ability to handle both executive-level discussions as well as functional / technical deep dives
Fantastic problem-solving abilities, analytical horsepower, and attention to detail
Ability and willingness to work with distributed engineering, sales, and services teams
Passion for the market and opportunity Zuora is pursuing
Bachelor's or Master’s degree in Computer Science, Computer Engineering or a related major

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Senior UX Designer