Zuora

Our Vision & Mission

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

Team & Role

The Customer Primacy team defines, drives, and coordinates our central strategy around customers – including the overall customer experience, integrated customer data, and measurable customer value. Customer Primacy consists of a small, full-stack team that works closely with all parts of the organization, from Marketing to Customer Success, to partner on initiatives and make Zuora a more customer-centric organization. Success is measured by helping the company increase NPS, decrease churn, and improve overall net retention.

Seated within Customer Primacy team, the Customer Experience (CX) group’s objective is that all Zuora customers at all lifecycle stages – from pre-sale through implementation to live and through renewal – benefit from positive and valuable interactions using Zuora products, working with Zuora staff, learning from Zuora knowledge resources, receiving and responding to Zuora communications, and connecting with their peers in the Subscription Economy. We work cross-functionally with teams across Zuora to ensure that, because of the positive and valuable interactions that make up our customers’ Zuora experience, our customers want to stay and grow with Zuora, and recommend Zuora to others. We also strive for ZEOs across Zuora to empathize with our customers, to understand what is positive and valuable for them, and to invest in creating and constantly improving excellent customer experiences with every interaction.

As a Senior Program Manager, Customer Experience you’ll focus on executing the programs within Zuora’s Customer Experience (CX) group’s charter, inclusive of the overall customer journey, the customer communications throughout that journey, our Voice of the Customer feedback initiatives, and the various ways our customers interact with our products, our people, and their peers.

Join us and make shift happen!

What You’ll Do & Achieve

Create, manage, and deliver a cross-functional, lifecycle-spanning Customer Communications calendar and program
Oversee and provide coordination across Zuora’s “Voice of the Customer” (VoC) programs, including:

Manage logistics, execution, iteration, and analysis of Zuora’s Net Promoter Score (NPS) program
Manage Zuora’s Customer Interviews program, including honing of the process and delivery of feedback to appropriate teams
Plan and run Zuora Advisory Group (ZAG) virtual and in-person customer events, and develop ZAG membership and communications mechanisms (ex. nomination process)
Coordinate other VoC touchpoints – including Implementation Surveys, Post-Training Surveys, and Support Ticket Ratings – to help ensure consistency and actionability

Participate in and help run the cross-functional CX “team of teams” agenda, meetings, and accountability

What You’ll Need To Be Successful

5+ Years in a customer-facing role within an enterprise software or software-as-a-service organization
Familiarity with implementation and support of financial, ERP, CRM or other large scale business systems
Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment
Attention to detail and a stickler for accuracy, especially in creating and running data-driven programs
A passion for customer engagement and service mentality
Proven record of creating and maintaining business partnerships and relationships
“Do-er” mentality with a hands-on, passionate, curious, persistent approach and the grit to get things done
Resourceful and creative problem-solving skills in order to provide optimal business or technical solutions
Excellent oral and written communication skills along with an ability to work cross-functionally with a broad range of internal and external clients, both in-person and virtually/remotely across geographies
Demonstrated effectiveness at facilitating events or workshops, including excellent communication and presentation skills, both verbal and written
Outstanding presentation development and delivery skills, with the ability to speak to end-users and C-level executives
Excel in a collaborative, team environment while able to work independently with minimal supervision
Outstanding organizational skills and the ability to manage multiple tasks and requests
Bachelor’s Degree or equivalent experience
Travel up to 25% of the time (including some possible international travel)

About Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all. To learn more visit www.zuora.com.

Customer Success

当社は、サブスクリプション型のビジネスを営む企業向けに最適化したSaaSアプリケーションを開発・販売・提供しているソフトウェア会社です。
当社のアプリケーションは、コマース、ビリング、ファイナンスの領域で構成され、サブスクリプション型の事業モデルを展開する企業の収益向上と業務最適化を図る目的でデザインしており、「売って終わり」ではなく、顧客との長期的な関係を維持しながら、できるだけ長く使い続けてもらうことを前提とするサブスクリプションビジネスの新規事業、移行、新しい従量制の価格設定やパッケージングモデルの導入、加入者の行動に関する新たな観察を得て、競争上の優位性を支援しています。

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

We are seeking a proven Customer Success professional to build, lead and scale a best-in-class Customer Success function to support Zuora’s growth ambitions: to be the company to whom the world’s best companies turn to for driving the technology and business transformations necessary to win in the Subscription Economy.

You will build lasting relationships with our most important clients from successful launches to identification of new use cases, and ongoing strategic support that increases satisfaction, maximizes the Zuora experience and ultimately drives revenue retention and growth. We win when our customers win.

As our Customer Success Manager you will manage day-to-day operational and long term strategic business relationships with Zuora’s strategic customers. The CSM promotes adoption of Zuora’s products and services and positions Zuora to meet the current and future business requirements of our customers. The CSM will also play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements. Cultivating key customers as Zuora advocates in the Zuora community and subscription economy is a requirement for this role.

The CSM will have excellent working relationships with other representatives of Zuora who will be active within their account(s). Specifically, a strong collaborative partnership with the Sales, Support, Services and Product teams will be key to this role. The CSM is a positive advocate for the customer within Zuora and will be a professional representative at all times in this post-sale role.

The keys to success in this role are the ability to facilitate work sessions with all levels in a customer organization, troubleshoot to identify gaps between best practice and actual usage of Zuora, and clearly communicate recommendations that enable the customer to fully adopt Zuora in order to grow their business in the Subscription Economy. Join us and make shift happen!

What you’ll do & achieve:

Retain and grow the revenue for existing Zuora customers, owning renewal of customer base and churn target.
Support customers coming out of implementation and launch and assist with accelerating time to revenue for the customer and Zuora.
Define operational metrics, objectives and key results for your customers. Achieve operational excellence by continuous measurement and communication of these to peers and leadership.
Standardize CSM customer engagement and measure its impact at each stage of the customer lifecycle.
Serve as a key “Voice of the Customer” internally at Zuora, as well as serve as Executive Sponsor and key business partner for strategic customers.

Work with customers to develop a success plan that outlines how Zuora adoption will address their critical needs both immediately and, in the future.
Partner with sales leadership to grow Zuora revenue via upsells while providing an ideal customer experience.
Conduct optimization workshops to document business processes, identify opportunities for improvements and gaps in best practices, and create and present recommendations to customers who have deployed Zuora Billing and Revpro.
Anticipate customer's future needs and requirements by serving as the customer’s voice to the entire Zuora organization, including product, marketing, professional services and sales
Trusted Advisor for key business owners and executives including CxOs
Cultivate relationships with key customer roles from functional owners to senior management
Proactively identify where and how Zuora capabilities can deliver incremental business value
Recommend solutions to changing client requirements and emergent problems by carefully identifying and assessing all risks and benefits of possible approaches
Build account expansion and retention plan with Account Executive with clear objectives, requirements and action plan that delineates roles, responsibilities and target timelines with the aim of driving value within their current contract with Zuora.
Ensure satisfactory resolution of Zuora-related technical issues, including coordination of cross-departmental Zuora resources (e.g., Support, Professional Services engagements)
Drives adoption through innovation, product demonstration and customer alignment
Serves as a the customer’ advocate to other Zuora resources in Product, Services, and Sales, as needed
Defines and executes a Success Plan addressing conflict along the way

What you’ll need to be successful:

4+ Years in a customer-facing or Customer Success role within an enterprise software or software-as-a-service organisation.
Familiarity with implementation and support of Financial, ERP, CRM or other large scale business systems
Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment
A passion for Customer Engagement and service mentality
Proven record of creating and maintaining business partnerships and relationships “do-er” mentality with a hands-on, passionate, curious, persistent approach and the grit to get things done
Strong ability to align technical concepts & features to business needs
Resourceful and creative problem solving skills in order to provide optimal business or technical solutions
Excellent oral and written communication skills along with an ability to work cross-functionally with a broad range of internal and external clients
Demonstrated effectiveness at facilitating workshops as well as excellent communication and presentation skills, both verbal and written
Outstanding presentation development and delivery skills, with the ability to speak to end users and C-level Executives
Excel in a collaborative, team environment while able to work independently with minimal supervision
Outstanding organizational skills and the ability to manage multiple tasks and requests
Proven ability to present technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
Experience working with a cross-functional and geographically dispersed team and customer base.
Bachelor’s Degree or equivalent experience
Travel up to 40% of the time (including some possible international travel)

About Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our 4+ rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

We are seeking a proven Customer Success professional to build, lead and scale a best-in-class Customer Success function to support Zuora’s growth ambitions: to be the company to whom the world’s best companies turn to for driving the technology and business transformations necessary to win in the Subscription Economy.

You will build lasting relationships with our most important clients from successful launches to identification of new use cases, and ongoing strategic support that increases satisfaction, maximizes the Zuora experience and ultimately drives revenue retention and growth. We win when our customers win.

As our Customer Success Manager you will manage day-to-day operational and long term strategic business relationships with Zuora’s strategic customers. The CSM promotes adoption of Zuora’s products and services and positions Zuora to meet the current and future business requirements of our customers. The CSM will also play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements. Cultivating key customers as Zuora advocates in the Zuora community and subscription economy is a requirement for this role.

The CSM will have excellent working relationships with other representatives of Zuora who will be active within their account(s). Specifically, a strong collaborative partnership with the Sales, Support, Services and Product teams will be key to this role. The CSM is a positive advocate for the customer within Zuora and will be a professional representative at all times in this post-sale role.

The keys to success in this role are the ability to facilitate work sessions with all levels in a customer organization, troubleshoot to identify gaps between best practice and actual usage of Zuora, and clearly communicate recommendations that enable the customer to fully adopt Zuora in order to grow their business in the Subscription Economy. Join us and make shift happen!

Location: Bay Area, Denver, or Seattle

What you’ll do & achieve:

Retain and grow the revenue for existing Zuora customers, owning renewal of customer base and churn target.
Support customers coming out of implementation and launch and assist with accelerating time to revenue for the customer and Zuora.
Define operational metrics, objectives and key results for your customers. Achieve operational excellence by continuous measurement and communication of these to peers and leadership.
Standardize CSM customer engagement and measure its impact at each stage of the customer lifecycle.
Serve as a key “Voice of the Customer” internally at Zuora, as well as serve as Executive Sponsor and key business partner for strategic customers.

Work with customers to develop a success plan that outlines how Zuora adoption will address their critical needs both immediately and, in the future.
Partner with sales leadership to grow Zuora revenue via upsells while providing an ideal customer experience.
Conduct optimization workshops to document business processes, identify opportunities for improvements and gaps in best practices, and create and present recommendations to customers who have deployed Zuora Billing and Revpro.
Anticipate customer's future needs and requirements by serving as the customer’s voice to the entire Zuora organization, including product, marketing, professional services and sales
Trusted Advisor for key business owners and executives including CxOs
Cultivate relationships with key customer roles from functional owners to senior management
Proactively identify where and how Zuora capabilities can deliver incremental business value
Recommend solutions to changing client requirements and emergent problems by carefully identifying and assessing all risks and benefits of possible approaches
Build account expansion and retention plan with Account Executive with clear objectives, requirements and action plan that delineates roles, responsibilities and target timelines with the aim of driving value within their current contract with Zuora.
Ensure satisfactory resolution of Zuora-related technical issues, including coordination of cross-departmental Zuora resources (e.g., Support, Professional Services engagements)
Drives adoption through innovation, product demonstration and customer alignment
Serves as a the customer’ advocate to other Zuora resources in Product, Services, and Sales, as needed
Defines and executes a Success Plan addressing conflict along the way

What you’ll need to be successful:

4+ Years in a customer-facing or Customer Success role within an enterprise software or software-as-a-service organisation.
Familiarity with implementation and support of Financial, ERP, CRM or other large scale business systems
Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment
A passion for Customer Engagement and service mentality
Proven record of creating and maintaining business partnerships and relationships “do-er” mentality with a hands-on, passionate, curious, persistent approach and the grit to get things done
Strong ability to align technical concepts & features to business needs
Resourceful and creative problem solving skills in order to provide optimal business or technical solutions
Excellent oral and written communication skills along with an ability to work cross-functionally with a broad range of internal and external clients
Demonstrated effectiveness at facilitating workshops as well as excellent communication and presentation skills, both verbal and written
Outstanding presentation development and delivery skills, with the ability to speak to end users and C-level Executives
Excel in a collaborative, team environment while able to work independently with minimal supervision
Outstanding organizational skills and the ability to manage multiple tasks and requests
Proven ability to present technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
Experience working with a cross-functional and geographically dispersed team and customer base.
Bachelor’s Degree or equivalent experience
Travel up to 40% of the time (including some possible international travel)

About Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our 4+ rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

Chennai, Tamil Nadu, India

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

We are seeking a proven Customer Success professional to build, lead and scale a best-in-class Customer Success function to support Zuora’s growth ambitions: to be the company to whom the world’s best companies turn to for driving the technology and business transformations necessary to win in the Subscription Economy.

You will build lasting relationships with our most important clients from successful launches to identification of new use cases, and ongoing strategic support that increases satisfaction, maximizes the Zuora experience and ultimately drives revenue retention and growth. We win when our customers win.

As our Customer Success Manager you will manage day-to-day operational and long term strategic business relationships with Zuora’s strategic customers. The CSM promotes adoption of Zuora’s products and services and positions Zuora to meet the current and future business requirements of our customers. The CSM will also play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements. Cultivating key customers as Zuora advocates in the Zuora community and subscription economy is a requirement for this role.

The CSM will have excellent working relationships with other representatives of Zuora who will be active within their account(s). Specifically, a strong collaborative partnership with the Sales, Support, Services and Product teams will be key to this role. The CSM is a positive advocate for the customer within Zuora and will be a professional representative at all times in this post-sale role.

Customer Success Manager

We are seeking a proven Customer Success professional to build, lead and scale a best-in-class Customer Success function to support Zuora’s growth ambitions: to be the company to whom the world’s best companies turn to for driving the technology and business transformations necessary to win in the Subscription Economy.

You will build lasting relationships with our most important clients from successful launches to identification of new use cases, and ongoing strategic support that increases satisfaction, maximizes the Zuora experience and ultimately drives revenue retention and growth. We win when our customers win.

As our Customer Success Manager you will manage day-to-day operational and long term strategic business relationships with Zuora’s strategic customers. The CSM promotes adoption of Zuora’s products and services and positions Zuora to meet the current and future business requirements of our customers. The CSM will also play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements. Cultivating key customers as Zuora advocates in the Zuora community and subscription economy is a requirement for this role.

The CSM will have excellent working relationships with other representatives of Zuora who will be active within their account(s). Specifically, a strong collaborative partnership with the Sales, Support, Services and Product teams will be key to this role. The CSM is a positive advocate for the customer within Zuora and will be a professional representative at all times in this post-sale role.

The keys to success in this role are the ability to facilitate work sessions with all levels in a customer organization, troubleshoot to identify gaps between best practice and actual usage of Zuora, and clearly communicate recommendations that enable the customer to fully adopt Zuora in order to grow their business in the Subscription Economy. Join us and make shift happen!

What you’ll do & achieve:

Retain and grow the revenue for existing Zuora customers, owning renewal of customer base and churn target.
Support customers coming out of implementation and launch and assist with accelerating time to revenue for the customer and Zuora.
Define operational metrics, objectives and key results for your customers. Achieve operational excellence by continuous measurement and communication of these to peers and leadership.
Standardize CSM customer engagement and measure its impact at each stage of the customer lifecycle.
Serve as a key “Voice of the Customer” internally at Zuora, as well as serve as Executive Sponsor and key business partner for strategic customers.
Work with customers to develop a success plan that outlines how Zuora adoption will address their critical needs both immediately and, in the future,
Partner with sales leadership to grow Zuora revenue via upsells while providing an ideal customer experience.
Conduct optimization workshops to document business processes, identify opportunities for improvements and gaps in best practices, and create and present recommendations to customers who have deployed Zuora Billing and Revpro.
Anticipate customer's future needs and requirements by serving as the customer’s voice to the entire Zuora organization, including product, marketing, professional services and sales
Trusted Advisor for key business owners and executives including CxOs
Cultivate relationships with key customer roles from functional owners to senior management
Proactively identify where and how Zuora capabilities can deliver incremental business value
Recommend solutions to changing client requirements and emergent problems by carefully identifying and assessing all risks and benefits of possible approaches
Build account expansion and retention plan with Account Executive with clear objectives, requirements and action plan that delineates roles, responsibilities and target timelines with the aim of driving value within their current contract with Zuora.
Ensure satisfactory resolution of Zuora-related technical issues, including coordination of cross-departmental Zuora resources (e.g., Support, Professional Services engagements)
Drives adoption through innovation, product demonstration and customer alignment
Serves as a the customer’ advocate to other Zuora resources in Product, Services, and Sales, as needed
Defines and executes a Success Plan addressing conflict along the way

What you’ll need to be successful:

4+ Years in a customer-facing or Customer Success role within an enterprise software or software-as-a-service organisation.
Familiarity with implementation and support of Financial, ERP, CRM or other large scale business systems
Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment
A passion for Customer Engagement and service mentality
Proven record of creating and maintaining business partnerships and relationships “do-er” mentality with a hands-on, passionate, curious, persistent approach and the grit to get things done
Strong ability to align technical concepts & features to business needs
Resourceful and creative problem solving skills in order to provide optimal business or technical solutions
Excellent oral and written communication skills along with an ability to work cross-functionally with a broad range of internal and external clients
Demonstrated effectiveness at facilitating workshops as well as excellent communication and presentation skills, both verbal and written
Outstanding presentation development and delivery skills, with the ability to speak to end users and C-level Executives
Excel in a collaborative, team environment while able to work independently with minimal supervision
Outstanding organizational skills and the ability to manage multiple tasks and requests
Proven ability to present technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
Experience working with a cross-functional and geographically dispersed team and customer base.
Bachelor’s Degree or equivalent experience
Travel up to 10% of the time (including some possible international travel)
This role requires working during the US shifts

About Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our 4+ rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

Boston, MA, United States

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

We are seeking a proven Customer Success professional to build, lead and scale a best-in-class Customer Success function to support Zuora’s growth ambitions: to be the company to whom the world’s best companies turn to for driving the technology and business transformations necessary to win in the Subscription Economy.

You will build lasting relationships with our most important clients from successful launches to identification of new use cases, and ongoing strategic support that increases satisfaction, maximizes the Zuora experience and ultimately drives revenue retention and growth. We win when our customers win.

As our Customer Success Manager you will manage day-to-day operational and long term strategic business relationships with Zuora’s strategic customers. The CSM promotes adoption of Zuora’s products and services and positions Zuora to meet the current and future business requirements of our customers. The CSM will also play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements. Cultivating key customers as Zuora advocates in the Zuora community and subscription economy is a requirement for this role.

The CSM will have excellent working relationships with other representatives of Zuora who will be active within their account(s). Specifically, a strong collaborative partnership with the Sales, Support, Services and Product teams will be key to this role. The CSM is a positive advocate for the customer within Zuora and will be a professional representative at all times in this post-sale role.

The keys to success in this role are the ability to facilitate work sessions with all levels in a customer organization, troubleshoot to identify gaps between best practice and actual usage of Zuora, and clearly communicate recommendations that enable the customer to fully adopt Zuora in order to grow their business in the Subscription Economy. Join us and make shift happen!

What you’ll do & achieve:

Retain and grow the revenue for existing Zuora customers, owning renewal of customer base and churn target.
Support customers coming out of implementation and launch and assist with accelerating time to revenue for the customer and Zuora.
Define operational metrics, objectives and key results for your customers. Achieve operational excellence by continuous measurement and communication of these to peers and leadership.
Standardize CSM customer engagement and measure its impact at each stage of the customer lifecycle.
Serve as a key “Voice of the Customer” internally at Zuora, as well as serve as Executive Sponsor and key business partner for strategic customers.

Work with customers to develop a success plan that outlines how Zuora adoption will address their critical needs both immediately and, in the future.
Partner with sales leadership to grow Zuora revenue via upsells while providing an ideal customer experience.
Conduct optimization workshops to document business processes, identify opportunities for improvements and gaps in best practices, and create and present recommendations to customers who have deployed Zuora Billing and Revpro.
Anticipate customer's future needs and requirements by serving as the customer’s voice to the entire Zuora organization, including product, marketing, professional services and sales
Trusted Advisor for key business owners and executives including CxOs
Cultivate relationships with key customer roles from functional owners to senior management
Proactively identify where and how Zuora capabilities can deliver incremental business value
Recommend solutions to changing client requirements and emergent problems by carefully identifying and assessing all risks and benefits of possible approaches
Build account expansion and retention plan with Account Executive with clear objectives, requirements and action plan that delineates roles, responsibilities and target timelines with the aim of driving value within their current contract with Zuora.
Ensure satisfactory resolution of Zuora-related technical issues, including coordination of cross-departmental Zuora resources (e.g., Support, Professional Services engagements)
Drives adoption through innovation, product demonstration and customer alignment
Serves as a the customer’ advocate to other Zuora resources in Product, Services, and Sales, as needed
Defines and executes a Success Plan addressing conflict along the way

What you’ll need to be successful:

4+ Years in a customer-facing or Customer Success role within an enterprise software or software-as-a-service organisation.
Familiarity with implementation and support of Financial, ERP, CRM or other large scale business systems
Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment
A passion for Customer Engagement and service mentality
Proven record of creating and maintaining business partnerships and relationships “do-er” mentality with a hands-on, passionate, curious, persistent approach and the grit to get things done
Strong ability to align technical concepts & features to business needs
Resourceful and creative problem solving skills in order to provide optimal business or technical solutions
Excellent oral and written communication skills along with an ability to work cross-functionally with a broad range of internal and external clients
Demonstrated effectiveness at facilitating workshops as well as excellent communication and presentation skills, both verbal and written
Outstanding presentation development and delivery skills, with the ability to speak to end users and C-level Executives
Excel in a collaborative, team environment while able to work independently with minimal supervision
Outstanding organizational skills and the ability to manage multiple tasks and requests
Proven ability to present technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
Experience working with a cross-functional and geographically dispersed team and customer base.
Bachelor’s Degree or equivalent experience
Travel up to 40% of the time (including some possible international travel)

About Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our 4+ rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

Customer Success Manager (French Speaking)

London, Greater London, England, United Kingdom | Paris, France

Customer Success Manager

We are seeking a proven Customer Success professional to build, lead and scale a best-in-class Customer Success function to support Zuora’s growth ambitions: to be the company to whom the world’s best companies turn to for driving the technology and business transformations necessary to win in the Subscription Economy.

You will build lasting relationships with our most important clients from successful launches to identification of new use cases, and ongoing strategic support that increases satisfaction, maximizes the Zuora experience and ultimately drives revenue retention and growth. We win when our customers win.

As our Customer Success Manager you will manage day-to-day operational and long term strategic business relationships with Zuora’s strategic customers. The CSM promotes adoption of Zuora’s products and services and positions Zuora to meet the current and future business requirements of our customers. The CSM will also play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements. Cultivating key customers as Zuora advocates in the Zuora community and subscription economy is a requirement for this role.

The CSM will have excellent working relationships with other representatives of Zuora who will be active within their account(s). Specifically, a strong collaborative partnership with the Sales, Support, Services and Product teams will be key to this role. The CSM is a positive advocate for the customer within Zuora and will be a professional representative at all times in this post-sale role.

The keys to success in this role are the ability to facilitate work sessions with all levels in a customer organization, troubleshoot to identify gaps between best practice and actual usage of Zuora, and clearly communicate recommendations that enable the customer to fully adopt Zuora in order to grow their business in the Subscription Economy.

What you’ll do & achieve:

Support customers coming out of implementation and launch and assist with accelerating time to revenue for the customer and Zuora.
Retain and grow the revenue for existing Zuora customers, owning renewal of customer base and churn target.
Engage with the regional sales organizations to ensure proper positioning and engagement of Zuora’s Customer Success management.
Partner with sales leadership to build strong processes and engagement frameworks that will ultimately grow Zuora revenue via upsells while providing an ideal customer experience.
Define operational metrics, objectives and key results for the organization. Achieve operational excellence by continuous measurement and communication of these to peers and leadership.
Standardize CSM customer engagement and measure its impact at each stage of the customer lifecycle.

Serve as a key “Voice of the Customer” internally at Zuora, as well as serve as Executive Sponsor and key business partner for strategic customers.
Conduct optimization workshops to document business processes, identify opportunities for improvements and gaps in best practices, and create and present recommendations to customers who have deployed Zuora Billing and Revpro.
Serve as a Zuora business process expert in the Subscription Economy to help customers optimize and grow their business
Anticipate customer's future needs and requirements by servicing as the customer’s voice to the entire Zuora organization, including product, marketing, professional services and sales
Work with customers to develop a success plan that outlines how Zuora adoption will address their critical needs both immediately and, in the future,
Trusted Advisor for key business owners and executives including CxOs
Cultivate relationships with key customer roles from functional owners to senior management
Proactively communicate platform capabilities and product changes
Possesses the ability to interface with C-level executives to drive program strategy and ROI
Proactively identify where and how Zuora capabilities can deliver incremental business value
Frequent multi-level communications through executive business reviews, QBRs
Aligns the customer roadmap to business value, Zuora best practice benchmark data current Zuora capabilities and future product direction.
Recommend solutions to changing client requirements and emergent problems by carefully identifying and assessing all risks and benefits of possible approaches
Build account expansion and retention plan with Account Executive with clear objectives, requirements and action plan that delineates roles, responsibilities and target timelines with the aim of driving value within their current contract with Zuora.
Ensure satisfactory resolution of Zuora-related technical issues, including coordination of cross-departmental Zuora resources (e.g., Support, Professional Services engagements)
Make recommendations and manage communication plans between Zuora and its clients’ organizations
Drives adoption through innovation, product demonstration and customer alignment
Serves as a liaison to other Zuora resources in Product, Services, and Sales, as needed
Defines and executes a Success Plan addressing conflict along the way

What you’ll need to be successful:

4+ Years in a customer-facing or Customer Success role within an enterprise software or software-as-a-service organisation.
Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment
A passion for Customer Engagement and service mentality
Proven record of creating and maintaining business partnerships and relationships “do-er” mentality with a hands-on, passionate, curious, persistent approach and the grit to get things done
Resourceful and creative troubleshooting skills in order to provide optimal business or technical solutions
Excellent oral and written communication skills along with an ability to work cross-functionally with a broad range of internal and external clients
Demonstrated effectiveness at facilitating workshops as well as excellent communication and presentation skills, both verbal and written
Outstanding presentation development and delivery skills, with the ability to inform, influence and impact all levels of management
Excel in a collaborative, team environment while able to work independently with minimal supervision
Outstanding organizational skills and the ability to manage multiple tasks and requests
A high degree of organization, efficiency, urgency and follow through on program planning and execution
Proven ability to present technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
Experience working with a cross-functional and geographically dispersed team and customer base.
Travel up to 40% of the time (including some possible international travel)

Customer Support

Senior Application Support Engineer

Principal Software Engineer

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behaviour, and disrupt market segments to gain competitive advantage.

Job Summary

Zuora is seeking a Senior Application Support Engineer to join our growing Global Support team in the Tokyo office. We are looking for someone with a strong technical background who is able to troubleshoot complex software applications and has excellent communication skills. Does that sound like you? If so, we look forward to hearing from you!

Key Responsibilities

Provide outstanding technical support to Zuora customers based in Japan and globally.
Answer product questions, report defects, troubleshoot, and do whatever it takes to resolve customer issues.
Work closely with engineering and product management teams to advocate for the customer and drive improvements to product functionality.
Own and drive customer issues from start to finish.
Become a product expert from both a business and technical standpoint.
Actively participate in our online Zuora Community, learning about customer pain points, answering customer questions, and posting solution articles in your domain of expertise.
Handle urgent escalation issues, ensuring we accurately prioritize based on severity and customer impact.

Minimum Requirements

BS or MS in Computer Science, Engineering, or related discipline. We will also consider other technical experience.
Minimum of 2 to 5 years application support experience (SaaS experience a plus).
Native Japanese speaker and intermediate English language skills or above. This position is focused on supporting Japanese customers, but you will also frequently use English when communicating with global customers and with your colleagues across Zuora.
Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely.
Ability to work with a global team and build strong cross-functional relationships.
Positive attitude and the ability to overcome adversity; ability to stay calm under pressure.
Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge. You will learn something new every day!

Bonus Requirements

Experience with technologies that support SaaS applications, such as XML, REST API, SOAP API, SQL, web services, HTML, Java, and JavaScript.
Experience with billing or financial enterprise applications.
Experience as a developer or QA engineer in an agile development environment.

Engineering & Techops

Beijing Shi, China

Here at Zuora we pride ourselves on having the best customers, the most impressive investors, the most comprehensive ecosystem, and the only true SaaS-based application leading the subscription economy. This is your chance to get in on the ground floor with a company that is poised for success, and set on a trajectory for huge growth. Zuora China is aggressively building a world-class organization, and carries out critical work in Research & Development, Quality Engineering, Program Management, and Global Support in order to better meet the increasing demand of a fast-growing customer base.

Are you interested in solving complex business problems with cutting edge technologies, designing generic solutions for wide-ranging business requirements and building mission-critical SaaS systems to be used by large Enterprise companies? Are you excited about Big Data technology, Cloud technology and microservice architecture? Are you inspired to see how Zuora is innovating and powering Subscription Economy?

Come and join Zuora Engineering!

Responsibilities

Working with product management and other engineering teams to design, build and operate Zuora’s next generation products, including Order/Subscriptions, Billing, Payments, Finance and Revenue products.
Design and develop highly flexible common components and APIs that enable product customizability and extensibility.
Understand the platform needs of other functional areas, and provide design and development guidance as required.
Understand the needs of users and build products that are intuitive and easy to use.
Advocate for best practices to produce reliable, maintainable and fault tolerant software.
Own system architecture, performance and scalability.
Mentor other engineers and help build a high performance engineering team.
Provide thought leadership in Zuora’s transition to a micro-service and cloud based architecture.

Raise the bar on engineering practices and code quality.

About You:

Love solving hard problems and building solid solutions.
Self motivated, takes ownership to drive tasks to completion.
Curious and eager to learn, experiment and try new things.
A leader and influencer that has the respect of team members because of your knowledge and expertise.
Disciplined self-starter, able to be highly productive both working alone and in close collaboration within an agile development team.

Basic Qualifications

Degree in Computer Science, Electrical Engineering, or relevant education/experience.
Excellent verbal and written English communication.
10+ years software development experience specializing in backend, platform, or infrastructure development in Java, C++ or another object oriented language
Strong database knowledge. Knows SQL and NoSQL as well as when to use each.
Have designed and built web applications and possess expertise in related concepts like web services, SOA, RPC (REST, gRPC, Thrift) and API design.
Good knowledge of common algorithms, data structures and design patterns.
Can take ambiguous requirements in complex domains and distill them down into actionable tasks.
Have great ideas, and can run with them to produce great results.

Preferred Qualifications

Hands-on experience in cloud and devops technologies (Docker, Terraform, AWS services)
Knows how to implement and operate performant and scalable distributed systems, particularly a SaaS product.
Track record to delivering complex, cross team initiatives.
Exposure to functional programming paradigms.
Familiarity with web applications and UI concepts like AJAX, SPA, sessions etc.

Senior Director Software Engineering

Zuora creates cloud-based software on a subscription basis that enables any company in any industry to successfully launch, manage, and transform into a subscription business. The Central Developer Platform is critical in enabling our Customers and Partners to customize and extend Zuora to accommodate their unique business model.

Our growth story is far from over and the Senior Director of Engineering is pivotal to driving the Zuora Central Developer Platform.

What you’ll achieve:

Work with Product Management to develop a clear and compelling vision

Drive the architectural vision of the developer platform
Lead discovery and delivery of initiatives
Lead, mentor and empower individuals, managers and teams to do their best work and solve new challenges
Designing and overseeing large-scale work programs to accomplish critical organizational objectives
Drive improvements in SDLC improvements and efficiencies

What you’ll need to be successful:

10+ years of experience in senior-level technology leadership roles
Demonstrated success leading engineering teams to build a developer experience for SaaS-based businesses
Excellent critical thinking skills, applying judgement to technical and organizational problems
Organizational skills to focus teams' efforts to apply efforts in the right direction
Strong technical skills including experience with modern SaaS based architectures
Solid interpersonal skills capable of building of strong relationships across functions
Exceptional presentation, verbal and written communication skills
Bachelor's Degree in Computer Science or a closely related field of study

Work with stakeholders across the company and to ensure that engineering is moving in lockstep with the business

Technical PMO Manager

Beijing Shi, China

Zuora is looking for an experienced and entrepreneurial Program Management Lead to join the Global PMO supporting the Technology team. The technology program management office owns the delivery of complex, cross cutting initiatives in the technology organization. Program managers track program deliverables across multiple teams and use foundational project management principles to create operating models for highly complex programs. The lead should be a highly motivated, strategic thinker who can guide, inspire, coach, and mentor our engineering teams who is also comfortable getting their hands dirty. The Program Management Lead must be extremely organized, with solid strategic planning, resource allocation and outcome-based measurement skills. They must be able to balance competing priorities, have demonstrated process development experience and approach challenges with flexibility and a positive approach.

The ideal candidate has a love for the craft of program management in a servant leader role and can operate in a portfolio management role, program management role, pmo leader role and process delivery role with the ability to identify the best role to suit the initiative, team or situation and the flexibility to adjust in real time.

Primary Responsibilities:

Actively drive the enhancement of project management processes, tooling and templates to improve the operating model maturity of a scaling product ecosystem and transforming technology organization.
Drive programs through all phases of the Program Management Lifecycle, including functional and technical design, quality strategy definition, estimation, planning, tracking, risk management, release readiness, documentation, material program changes, key decisions and cross team dependencies.
Create an operating model to tap into multiple scrum team activities to track committed work (projects, features, stories, milestones) and release content without being in the day to day activities of the team.
Proactively work to remove obstacles and enable forward momentum and progress. Identify and manage issue escalations and provide support to teams balancing competing priorities.
Provide objective, transparent, accurate, timely status reports and program summaries to stakeholders including scope/schedule/quality risks, project status, resource allocation and customer impact.
Perform project evaluations and transform lessons learned to actionable improvements.

Experience and Qualifications

Direct work experience in a technical program management capacity to drive large, complex technical initiatives including all aspects of process development and execution.
Extensive experience driving change and fostering a continuous process improvement culture; previous experience with process development, process transformation leadership with a proven track record of rolling out program management concepts to teams; via templates, processes, tooling, methodologies.
Solid project management background in commercial software development and delivery; no less than 8 years experience as a project management professional with at least 3 years experience as Scrum Master and at least 2 years operating in a micro-service architecture and a micro-service software development environment.
Bachelor's degree in computer science, engineering or experience in a related technical discipline.
Ability to crisply articulate project status at executive level and team level both verbally and with program dashboards, reports and communication.
Ability to identify and analyze issues and summarize problem statements and proactively work across the organization to drive issues to closure.
Ability to work independently; self-motivated; self-starter. Can operate with some level of ambiguity; knows when to dig in, do research, pull information together to drive issues to ground.
Extensive planning experience of complex systems; can demonstrate deep understanding of incremental delivery models.
Excellent project planning skills; can drive teams through all stages of project initiation, concept, high level planning, detail estimation, etc to build project implementation and delivery plans.
Proven track record of managing multiple major and concurrent projects/programs executed through multiple geographic locations involving cross functional teams
Detail oriented; strives for excellence of quality and accuracy of data in all deliverables.
Strong teamwork; team building skills and ability to influence; builds relationships/community within teams.
High energy; desire to constantly learn; thrives in a rapidly changing environment.
Direct experience working with software engineering leadership, technical teams and individual contributors
Knowledge of professional software engineering practices for the full software development life cycle for enterprise commercial software delivery; experience in release management; change control and quality assurance processes.
Excellent verbal and written communication skills.
Experience managing a small team and growing team members in their career.

Preferred Qualifications

JIRA & Confluence experience
OKR Experience
PMP desired (if not certified; plan/desire to be certified), CSM desired
Experience with micro service/SOA architecture, AWS or Public cloud experience;
Billing, Payment, Commerce, Platform, DevOps system/app experience
Prior experience as a software developer or quality assurance engineer a plus
Experience leading organizational transformation initiatives

Finance & Accounting

Executive Assistant

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

Zuora is looking for an Executive Assistant with the highest level of professionalism to support our CFO and our Finance Department within The ideal candidate will have experience in a fast-paced environment supporting finance executives, highly collaborative, technically advanced and knows the value of a “doing what it takes” and has a good sense of humor. Our finance department has an amazing culture that is positive, energetic and allows you to bring your whole self to work to accomplish great things. If this sounds like you, let’s talk!

Responsibilities:

Heavy day-to-day calendar management of Executive’s every-changing schedule. Prioritize and manage conflicting appointments using keen judgment to streamline daily, weekly and monthly recurring calendar events
Experience interfacing (setting up meetings, creating presentations, etc) with Board and EComm levels
Ensure proper equipment set up, that slides are complete and meal catering.
Work closely with other executive assistants and /or executive team members on Zuora events
Help arrange domestic and international travel arrangements and Visa processing, as required. Arrangements may include booking flights and ground travel, confirming hotel, dinner reservations and preparing itineraries
Communicate with internal and external customers, prospects, partners and vendors while exhibiting the highest degree of professionalism, courtesy and diplomacy.
Manage executive expenses using Concur expense tracking system
Creation and tracking of PO’s, contract negotiations, booking locations for offsite meetings and tracking to a timeline and communicating to the department and company about events
Helps in coordination and planning for major holiday events (Christmas, Halloween, Octoberfest) and big events like Pride participation
Proactively anticipate the needs of the executive and take action accordingly

Skills

Google suite experience including calendar, docs, presentations and worksheets
Communicates in a clear, concise and effective manner, both verbally and written
Extremely organized and works with a sense of urgency
Identifies and accesses resources (people, funding materials) to get the job done and uses resources efficiently
Ability to efficiently and effectively multitask, prioritize incoming requests appropriately, and manage conflicting priorities for self and others
Adaptable and flexible to multiple demands
Interacts professionally and positively with clients and team members at all times
Dependable team player who shows empathy and respect for others
Projects a positive demeanor in fast-paced environment
Bachelor’s degree required
5+ years of relevant experience supporting C level executives in a fast paced environment (Finance preferred)
Experience with communicating and collaborating with Board and EComm level executives

Local candidates only.

Payroll Accountant

Zuora is a SaaS company and the world’s foremost evangelist of the Subscription Economy®. Zuora’s leading subscription relationship management platform helps enable businesses in any industry to launch or shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, open new revenue streams, and disrupt market segments to gain competitive advantage. Zuora serves more than 800 companies around the world in every industry. The Subscription Economy Index (SEI) demonstrates that SEI companies are growing revenues approximately nine times faster than the S&P 500. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Denver, San Francisco, London, Paris, Beijing, Sydney and Tokyo.

Zuora is seeking a Payroll Accountant to join our fast-paced US Payroll Team. The successful candidate will have a flexible and team-oriented outlook and be responsible for providing support and collaborating with business partners to support the business growth.

Primary responsibilities

Perform accurate preparation and processing of payroll related journal entries and accruals and perform balance sheet reconciliations

Prepare payroll related journal entries and accruals for US and International payrolls
Reconcile general ledger accounts
Assist in processing US and International payrolls
Process taxable fringe benefits such as Gifts and Awards, ESPP and RSU transactions in ADP Workforce Now.
Manage employee inquiries.
Work with HR on employee benefits such as 401K, Flexible Spending, Health Savings accounts.
Assist with various audits
Assist with ad hoc projects

Requirements

Bachelor’s degree in Accounting, Finance or Business and/or related field or equivalent education and experience in payroll functions.
Minimum of three years of payroll processing using ADP Workforce Now or equivalent system is a plus.
Familiarity with NetSuite, Blackline or equivalent system is a plus.
Possess working knowledge of payroll related requirements and Federal and State regulations.
Able to handle confidential data and information.
Able to work well under stress and tight deadlines.
High degree of accuracy, attention to detail.
Strong Excel, math and general technical savviness.
Demonstrated great communication skills and customer service orientation.
Strong analytical and problem-solving skills

About Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

Quote to Revenue Leader

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

Zuora is looking for a skilled Quote-to-Revenue Operations Leader to join our Finance team.

As a Quote-to-Revenue Operations Leader, you will drive efficiencies for Zuora’s SaaS applications and solutions used internally. These internal systems include Zuora Billing and Revenue. This is a unique opportunity to drive efficiencies and best practices for processing subscription sales transactions, leveraging Zuora’s Quote-to-Revenue capabilities. You will collaborate heavily with Sales Operations, Deal Desk, Orders, Billing Operations, Collections and Revenue Teams as well as Business Technology to improve processes and drive change. This is a critical new role in a growing team and requires an exceptional leader. The successful candidate will be able to learn new processes quickly, adapt to ever-changing priorities, communicate effectively, and lead collaboratively across multiple functions. This leadership role will make a measurable impact on scaling the business as well as establishing best practices for Zuora and our customers.

What you will do and achieve:

Lead with operational experience, streamlining quoting, orders and billing workflow automation.
Advocate best practices for Quote-to-Revenue in a subscription, SaaS company.
Drive data quality and governance practices.
Develop trusted partnerships by representing the operational interests of all business stakeholders end-to-end (Sales Operations, Services Operations, Deal Desk, Billing Operations, and Revenue). Listen to all stakeholders, sensitive to their business concerns.
Balance stakeholder priorities and requirements, negotiate interests, and harmonize competing agendas.
Partner with Business Technology to drive process re-engineering and system automated workflow improvements leveraging the Zuora Billing and Revenue internally.
Represent business in project managing for the Quote-to-Revenue
Aggregate operational business requirements for scalability, identify dependencies, ensure approval and manage an execution plan.
Coordinate user acceptance testing for system projects across all stakeholders.
Drive decisions, priorities and accountability for the Quote-to-Revenue
Lead the Quote-to-Revenue program and tie the vision to our company strategies.
Serve as a key business voice to the broader business to understand the benefits of investment and improvements, representing the Quote-to-Revenue
Support our Quote-to-Revenue teams, enforcing corporate policy under ASC 606 and established SOX controls.
Build an exemplary Quote-to-Revenue program that our customers can successfully leverage in their own environments.

What you need to be successful:

8+ years Quote-to-Revenue operational experience in a Finance, Deals Desk or Sales Operations organization
Advanced order management skills, including system process improvement experience
Advanced skills with high transactional data workflow across various cloud-based solutions
Success partnering with Business Technology to drive process re-engineering, data quality and system improvements
Business Analyst experience, including aggregating business requirements, identifying dependencies, and executing an approved plan
Detail-oriented with excellent analytical skills
Excellent leadership, interpersonal, listening, and communication skills across all levels
Must have a cross functional team-oriented work ethic and the ability to adapt in an environment where change is the norm
Experience using Zuora Billing and Revenue is a plus!
Software as a Service (SaaS) and NetSuite experience is also a bonus
Knowledge of revenue recognition, ASC 606 US GAAP
Bachelor’s Degree in Finance, Accounting, Business or related field

Senior AP Specialist

Senior Revenue Accountant

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

Zuora is seeking a Senior AP Specialist who can not only manage their day to AP functions but be a mentor to junior colleagues. This is an ideal role for a savvy AP Specialist to grow within a dynamic accounting team.

Job Description:

Full cycle Accounts Payable functions including verifying the accuracy of invoices and processing 2 way PO matching AP in both Coupa and NetSuite
Reconcile vendor statements and resolve invoice discrepancies with vendors
Reconcile PO discrepancies with Procurement and requestors
Answer all vendor inquiries, research any problems and resolve discrepancies
Review and process employee expense reports in Concur. Validate receipts for accuracy, and expense items are within company’s expense policy; review approval workflow from managers and GL coding for sync up into NetSuite
Communicate professionally with employees to resolve issues or answer questions related to expense report submission
Manage and reconcile company credit card transactions
Compile and analyze financial information to prepare entries to the GL in accordance with US GAAP
Assist in preparation of financial and SOX audits as well as tax schedules as required
Be an active and supporting team member of the Accounting Department and collaborate across operating functions
Ad-hoc projects as necessary

Requirements:

Bachelor’s degree in Accounting, or in Business Administration with concentration in Accounting
5+ years of working experience in Accounts Payable
High degree of accuracy, attention to detail, able to handle and meet multiple priorities and deadlines
Strong Excel, and general computer savviness
Demonstrated great communication skills and customer service orientation
Experience with NetSuite, Coupa and/or Concur is a plus

Senior Solution Architect

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

Zuora is looking for a skilled Senior Revenue Accountant to join our Revenue Accounting team. You will have the opportunity to leverage Zuora’s order-to-revenue capabilities for modern businesses. Responsibilities will include all day to day activities in the revenue process including contract review for compliance with Zuora’s revenue recognition policy, monthly revenue close, account reconciliations, reporting and analysis, and audit and SOX support. You will also participate in the order-to-cash process with Deal Desk, Business Technology, Zuora Revenue support, and Billing operations. This is a critical role in a growing team and requires an exceptional performer. The successful candidate will be able to learn new processes quickly, adapt to ever-changing priorities, communicate effectively, and work collaboratively across multiple functions with a special focus on system improvements and subscription services revenue. This position reports directly to the Revenue Accounting Manager.

This position will be responsible for:

Ensuring that revenue is recognized in accordance with corporate policy under ASC-606
Staying current on revenue recognition guidance and raising interpretations of guidance with respect to company revenue policy
Participating in all aspects of the revenue close, including creating journal entries and performing reconciliations
Analyzing revenue trends specifically for our subscription revenue stream and partnering with FP&A to clearly explain our results
Understanding the end-to-end quote-to-cash process and data flows and recommending process improvements
Working closely with Business Technology and Zuora Revenue Support teams to drive system improvements and efficiencies
Preparing SSP studies and analysis
Preparing external auditor deliverables
Assisting in the execution and maintenance of our internal controls specifically focused on subscription revenue processes and voicing process improvements to drive change in the organization
Assist in special projects

What you will need to be successful:

2-4 years of revenue recognition experience, preferably with Big 4 Public Accounting
Bachelor's degree in accounting or finance (CPA or CPA-eligible preferred)
Knowledge of revenue recognition US GAAP
Intermediate to advanced Excel skills
Excellent computer skills with MS Office software and Google Apps
Detailed-oriented with excellent analytical skills
Experience using Zuora Billing and Zuora Revenue (RevPro) is a plus
Software as a Service (SaaS) and NetSuite experience is a plus
Experience with Python or SQL is a plus

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

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Global Services

Zuora is a SaaS company and the world’s foremost evangelist of the Subscription Economy®. Zuora’s leading subscription relationship management platform helps enable businesses in any industry to launch or shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, open new revenue streams, and disrupt market segments to gain competitive advantage. Zuora serves more than 800 companies around the world in every industry. The Subscription Economy Index (SEI) demonstrates that SEI companies are growing revenues approximately nine times faster than the S&P 500. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Denver, San Francisco, London, Paris, Beijing, Sydney and Tokyo.

To learn more visit www.zuora.com.

Description:

The Senior Solution Architect will deliver and integrate our proprietary RevPro revenue recognition software deployed within the context of larger technical solutions. S/he will leverage strong communication and relationship building skills to identify requirements, craft solutions, and secure client approval.

More specific job duties include:

Analyze customer business processes and functional requirements.
Translate customer business requirements into detailed technical designs.
Develop database-driven web applications to support dynamic content and integration with back-end systems.
Design, develop, and test interface programs, reports, and forms using Oracle tools.
Design, develop, or modify data conversion, data integration customizations, and reports as needed per customer business requirements.
Design and develop software applications, along with reviewing system architecture and functional architecture.
Design and develop complex SQL, PL/SQL procedures and packages in order to integrate the back-end to the front-end of the application.
Implement Oracle applications solutions and system integrations.
Implement Revenue Automation solutions.
Provide implementation support to customers during project milestones, including CRP (Conference Room Pilot), UAT (User Acceptance Testing), Cut-Over, and Post-Go-Live.
Test and debug applications, ensuring compliance of project specifications, and compile documentation for describing programs.

Education: Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering, Information Technology, Electronic Engineering, or a closely related field.

Experience: 7 years of post-baccalaureate, progressive experience in the same or similar occupation.

Alternate Education/Experience Requirement: Master’s degree or foreign equivalent in Computer Science, Computer Engineering, Information Technology, Electronic Engineering, or a closely related field; and 5 years of post-baccalaureate, progressive experience in the same or similar occupation.

Employer will accept any suitable combination of education, training, or experience.

Special Requirements:

5 years of experience developing, managing and implementing revenue recognition policies and accounting policies, and interpreting business requirements around accounting standards across different Enterprise Resources Planning (ERP) software.
5 years of experience with the implementation, upgrade, customization, and post-implementation maintenance and support of Oracle E-Business Suite applications or similar ERP software.
5 years of experience working with the technical and functional aspects of Oracle software.
5 years of experience working with Oracle Forms, Oracle Reports, Oracle Discoverer, Oracle XML, Publisher, JDeveloper, OA Framework, SQL*Loader, TOAD, and PL/SQL.
5 years of experience with business flows, including Quote-to-Order, Order-to-Cash, and Procure-to-Pay, along with the dependencies and relationships between Oracle application modules.
5 years of experience tailoring revenue recognition software products to unique business requirements, and experience communicating high-level technical information to technical personnel, clients, and executives.

Job Location/Travel Requirement: Based out of Zuora offices at 101 Redwood Shores Parkway, Redwood City, CA 94605. Travel required approximately 10% of time to client sites within the U.S.

To Apply: E-mail resume and cover letter to kagrimes.zteam@zuora.com.

Solution Architect

Senior Counsel, Commercial Contracts

当社は、サブスクリプション型のビジネスを営む企業向けに最適化したSaaSアプリケーションを開発・販売・提供しているソフトウェア会社です。
当社のアプリケーションは、コマース、ビリング、ファイナンスの領域で構成され、サブスクリプション型の事業モデルを展開する企業の収益向上と業務最適化を図る目的でデザインしており、「売って終わり」ではなく、顧客との長期的な関係を維持しながら、できるだけ長く使い続けてもらうことを前提とするサブスクリプションビジネスの新規事業、移行、新しい従量制の価格設定やパッケージングモデルの導入、加入者の行動に関する新たな観察を得て、競争上の優位性を支援しています。

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

You'll be a key member of the Professional Services team responsible for the design and architecture of Zuora solutions. The position requires strong consulting skills with the ability to effectively command a room. The Solution Architect plays a lead role during the implementation identifying and documenting client business requirements, mapping and configuring the Zuora solution to meet the requirements, and providing guidance to the client to achieve a successful implementation. Ideally you’ll have experience identifying potential issues and risks early in an implementation to develop mitigation strategies and contingency plans. You will have an innate ability to simplify complex technology concepts and to plan, prioritize and seamlessly integrate all moving parts to deploy successful solutions.

Responsibilities:

Draw upon experience working at the enterprise level to deliver multiple moderate to complex
solutions and successfully drive the engagement team towards an optimal solution.
Conduct requirements gathering and analysis sessions with clients.
Ensure that projects remain on-time and on-budget, while delivering within the scope defined in the
Statement of Work.
Address scope creep through change order management in a proactive manner.
Facilitate large group meetings with diverse sets of project stakeholders.
Translate requirements into functional design documents and review and critique both functional and technical designs.
Lead teams of consultants and developers.
Develop training materials and conduct end-user training.
Develop estimates for work.

Requirements:

Bachelor’s degree or foreign equivalent in Business Administration, Information Technology,
Engineering, or a closely related field.

8 plus years of post-baccalaureate, progressive experience in the same or similar occupation.
8 plus years of customer-facing solution delivery and/or business consulting experience.
Experience with solution implementation in the areas of order-to-cash, billing, finance, accounting, or manufacturing.( Nice to have)
Experience delivering multiple moderate to complex technical solutions at the enterprise level and an understanding of the foundational cycles of solution implementation.
Experience reviewing and critiquing both functional and technical designs.
Experience conducting requirements gathering and analysis sessions with clients and developing training materials and end-user training.
Professional English skills
Salesforce administration certification is a plus experience

Legal

To learn more visit www.zuora.com

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage. Zuora’s subscription management platform functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

Zuora serves more than 1,000 companies around the world, including Box, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Denver, San Francisco, New York City, London, Paris, Beijing, Sydney, Chennai and Tokyo.

Our growth story is only just beginning, and our Legal team is pivotal to ensuring we conduct business responsibly. We’re seeking a hands-on, sharp and experienced Senior Counsel for Commercial Contracts to tackle challenging projects to bring our Subscription Economy products and services to market.

Sound like a place for you?

Are you an experienced transactions negotiator who’s great at developing processes to help high-growth organizations scale? Do you enjoy negotiating complex agreements to support global functions across the company? Are you a relationship- and results-oriented person who enjoys working in a fast-paced, challenging environment? Are you excited to learn about the latest technologies and work with privacy and security? If so, you just may be the perfect fit for our team as we focus on helping build the next great $1B+ SaaS company!

You’ll join our growing legal team, reporting directly to the Senior Vice President, General Counsel & Secretary, focusing on inbound commercial transaction support and process development and implementation for our strategic third-party technology and services acquisition objectives. And perhaps best of all, you’ll help build the next great $1B+ SaaS company.

Join us and make shift happen!

What you’ll do and achieve:

We’re seeking an experienced, smart and enthusiastic transactions negotiator to join our growing legal team. This is a high-profile role that will work cross-functionally and focus primarily on enabling and accelerating the development of a world-class technology and services sourcing program, including negotiation of deals and development and implementation of processes and tools to support Zuora’s growth.

Our successful Senior Counsel will:

Review, draft and negotiate strategic inbound commercial contracts, including software licenses, master services agreements for SaaS and other services, complex commercial transactions, consulting services agreements, and other purchase and supply agreements.
Act as subject-matter expert and leader on commercial contracts to identify issues, advise on business and legal risks, and resolve issues to closeout commercial agreements.
Own the lifecycle of negotiating agreements and build strong relationships to support Zuora’s cross-functional teams, including finance, engineering, product, marketing, business technology, human resources, procurement, and other functions, coordinating all aspects of contract life cycle, including review, drafting, negotiating, and escalating critical issues to business stakeholders.
Collaborate closely with legal, procurement, privacy and security colleagues to assess and manage risks.
Identify and implement new tools for management, growth and scale of the legal and procurement functions, including a life cycle management (CLM) tool.
Identify process improvements and help build scalable solutions to continuously improve Zuora’s acquisition of third-party products and services (e.g., development of templates, policies, procedures, tools, training programs, compliance programs, playbooks, etc.).
Play an important and strategic role in fostering awareness and ensuring compliance with Zuora’s legal and third-party product and services policies.
Undertake other projects as required as part of a small legal team.

What you’ll need to be successful:

Education and Experience:

J.D. from accredited law school required.
A minimum of 8-10+ years of relevant experience, with a focus on drafting and negotiation of technology transactions agreements, and process development.
Substantial knowledge of third-party best practices and applicable laws that impact third-party agreements and ability to explain the implications to internal business partners.
Deep experience partnering with and providing timely support and advice to in-house business partners is required.
Substantial experience negotiating agreements for SaaS and software acquisition is strongly preferred.
Relevant experience (ideally at a fast-growing, global SaaS company and at a public company) is preferred.
Prior experience with implementing and managing a contract lifecycle management tool a plus.
Knowledge of privacy, security and open-source concepts a plus.

Interpersonal Skills and Competencies:

Enthusiasm for implementing scalable processes, intellectual curiosity for understanding how companies use technology and an energy for the challenges of serving a dynamic, high-growth company.
Ability to quickly implement feedback and guidance.
Strong drive for excellence and improvement.
Ability to work independently and is able to prioritize and manage multiple matters simultaneously in a fast-paced, entrepreneurial environment.
A creative thinker, who is comfortable with change and ambiguity and able to build scalable processes from the ground up.
Capable of quickly identifying and resolving issues, including balancing legal and business risks and giving clear and concise business and legal advice, in order to drive matters to close.
Effective communication of complex business and legal issues to business leaders.
Continuous improvement view of procurement processes.
Meticulous attention to detail and quality of work product, and exceptional communication and negotiation skills.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

Position will be located in Zuora’s Redwood City headquarters – no relocation offered for this position.

#LI-MJ1

Marketing

Director Marketing Analytics & Operations

San Francisco, CA, United States

Our Vision & Mission

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

Team & Role

Our growth story is only just beginning and the global go-to-market organization is building the machine to help Zuora scale to $1B+ in annual revenue. Doing so requires a finely tuned set of analytics and operational frameworks that will accelerate our growth and create a predictable system for demand generation. You’ll partner with a best-in-class team of marketers, combining the art of great storytelling with the science of modern demand generation, and have the opportunity to create the new standard operating system for enterprise marketing that other companies will look to for inspiration in years to come.

The Director of Analytics and Operations will translate our go-to-market strategy into a clear analytical framework that will drive how marketing, inside sales, AE’s, and our partners operate together and realize a step-function change in demand and pipeline creation.

This leader will define the metrics and design the analytics we need, as well as architect the system – from reporting to operating rhythms – that will scale Zuora to $1B globally.

What you’ll do & achieve:

Deliver a model that provides clear visibility and shared understanding of the drivers of pipeline (leading and lagging indicators.) This model should provide visibility and alignment into pipeline targets that emerge from these drivers, and progress against those targets. This model should accurately predict pipeline creation for future quarters.
Deliver a set of tools/analytics that allows the pipeline teams (marketers, field leaders) to easily assess our progress against our strategy and to make adjustments on a weekly basis.
Work with the VP Marketing and stakeholders to deliver a strategic marketing budget plan (are we investing in the right programs? How do we make trade-offs?) We should see a measurable return on demand programs spend and be able to use this model to justify increased spending over time.
Design an operating system that will help all cross-functional pipeline teams align to weekly/monthly workstreams that roll up to OKRs (scrum/agile motion, project management system and OKRs)

What you’ll need to be successful:

8+ years of b2b marketing experience enabling a complex, enterprise go-to-market strategy
Understand how to translate business strategy into metrics that drive performance and execution of that strategy
Deep knowledge of enterprise marketing frameworks paired with the ability to design the right frameworks for a given strategy
Strong quantitative abilities, with a mastery of key reporting tools and technology (e.g. can pull different datasets from multiple systems, augment and transform them, perform complex analysis, and use data to form insights and opinions about the business)
Expert in reporting and analytical tools, from excel to salesforce to visualization tools like DOMO
Ability to work with highly technical internal partners (data science, business technology teams) to deliver the analytics tools need to scale the usage of the data globally
Ability to go beyond the details of the numbers and help the broader team make use of the data to drive action in the business
Translate the numbers into consumable insights that move the needle
Ability to work individually and on a collaborative team in a fast paced and continuously evolving environment
Bachelor's degree

About Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

Senior Manager, Strategic Alliances

Develops Alliances GTM Objectives & Key Results and annual GTM plan to engage and drive sourced deals from top SI and other strategic partners

Overview:

The Alliances GTM Marketing resource works closely with internal Alliances, Sales, Services and Marketing Leadership teams and externally with executives at the top Global Systems Integrators (GSIs) to develop go-to-market strategies and joint marketing plans. This person will be a critical resource to

help identify and build relationships with the top GSI practice leads at PwC, EY, Deloitte, Accenture, IBM – and their 1.2 million consultants
establish brand awareness and preference for Zuora and
source opportunities from these strategic partners

Key Responsibilities:

Develops strategic messages to GSIs on the value of partnering with Zuora

Works cross-functionally to help create and maintain assets for field enablement and joint marketing including battlecards, playbooks, campaigns, newsletter, case studies, etc.

Drives executive outreach to key practice leads and executive at the top GSIs including Accenture, IBM, PwC, EY, and Deloitte.

Partners with the leaders of the correct groups inside the top GSIs for Subscription Services (EX: Accenture ‘Everything as a Service’) & Target market segments.

Creates joint marketing plans with each of the top GSIs and select strategic partners

Increases partner commitment & engagement in joint-GTM activities.

100% Y/Y increase in Global Subscribed Attendance.

Formal Content Partnership

Formally recognized partnership from a top GSI – https://www.pwc.com/us/en/services/alliances.html
Practice Leaders promote Zuora products or Content
Drives partners to proactively bring Zuora into their F2000 customers & Zuora target accounts

Increases Zuora commitment & engagement in joint-GTM activities across marketing and sales. Program management of joint plans and liaison to marketing functions for campaign execution.
Enables top GSI partners & Zuora Field to readily speak about the relationship and how we work together

Creates joint Zuora/Partner Customer Success Stories (internal & external)
Creates joint Pitch Decks
Develops and launches new Alliances Newsletter (new customers, product updates, content, opportunities for partnership)

Participates in regular QBR cadence with strategic partners to establish, review, and modify joint-plan and GSI scorecard
Drives branding & creation of official communications to establish the credibility of the Zuora alliance program.
Primary leader and liaison between Zuora marketing and executives at top GSIs on Zuora Field Events and thought leadership content

Qualifications

5+ years of leadership experience across various marketing functions such as partner marketing, field marketing/regional marketing and demand generation
Excellent internal/external verbal and written communications skills at the executive level is a must. Must be comfortable presenting to groups of all sizes.
Prior B2B experience partnering with large GSIs and consulting partners preferred
Prior prospecting and executive communications preferred
Experience partnering directly with sales leadership, local sales teams and partner executives to jointly pursue new pipeline, accelerate deals and close business
Can independently develop strategies and joint marketing plans and metrics
Prior experience in mapping partner programs with broader corporate editorial and thematic ideas is a must
The ability to analyze Salesforce reports and dashboards including location, industry and sales stage, to help synthesize a strategic partner marketing plan that aligns with sales’ objectives
Ability to measure the impact and effectiveness of partner initiatives and campaigns and recommend changes that result in higher engagement, lead source and/or higher conversion is a must
Prior experience managing Salesforce campaigns, contacts, leads and opportunities is required
Prior experience with email automation programs such as Marketo is preferred
Bachelor’s degree in marketing, business administration or related field

Office Of The Ceo

Chief Diversity Officer

Associate Product Manager, Revenue

Our Vision & Mission

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

Overview

Our growth story is only beginning and we’re looking for a Chief Diversity Officer who will champion, promote and drive our diversity and inclusion initiatives across our global organization. Leveraging our strong foundation, you’ll scale our diversity and inclusion efforts, fostering a work environment where all employees’ voices are heard and validated; instilling a deep sense of belonging within our unique ZEO culture. You’ll bring all of the elements of who you are into your work and invite others to do the same, creating an environment of awareness, acceptance and allyship throughout our global organization.

Reporting to Tien Tzuo, CEO, the CDO will partner with the Executive Team, with especially close collaboration with the CHRO and broader ZEO Success (HR) team. This role is pivotal to Zuora, our culture, and the authentic experience of each of our ZEOs on a daily basis.

Join us and make shift happen!

What you’ll do & achieve:

Leverage your understanding of Zuora’s current state and business strategy to create a strategic roadmap that aligns our diversity and inclusion goals with our business outcomes.
Further integrate a sense of diversity and inclusion through innovative programs and initiatives that build awareness, allyship and capabilities across Zuora and enhance both the employee and candidate experience.
Provide subject matter expertise, coaching and education with our executive and senior leadership team to inform their personal leadership and organizational strategy to advance functional and key business outcomes.
Work closely with the Talent Acquisition team, Sr. Leaders and Hiring Managers to help build effective sourcing and selection processes as well as progressive ways to hire, develop, promote and retain a diverse workforce.
Provide leadership and support to evolve the Employee Resource Group (ERG) strategy to empower and strengthen our internal communities, ensuring their impact and effectiveness across the organization and culture.
Identify KPIs and develop an approach to assess progress, achievement and accountability within the company and partner with the ZEO Success (HR) team to measure the impact and effectiveness of diversity and inclusion initiatives and the overall impact on culture and the ZEO experience.
Strategically align with outside organizations to help augment our strategy and push beyond “best practice” to innovate and create ground-breaking thought-leadership.
Serve as a thought leader, leveraging your strong voice to evangelize diversity and inclusion at Zuora and in the broader industry.

What you’ll need to be successful:

15+ years professional experience, with 10+ leading in the diversity, equity, inclusion and belonging space.
Proven track record of developing diversity and inclusion frameworks that connect to an organization’s mission and business strategy for growth and scalability.
Deep understanding and strong application of the concepts related to diversity and inclusion, as well as organizational structures that impact the implementation and management of effective change efforts.
Experience activating global teams and cross-functional partners to operationalize successful diversity and inclusion programs at scale with impact within and outside of North America.
Strong project/program management skills with a demonstrated effectiveness in the following: data analysis, interpersonal communication, consulting, facilitation, influencing and people leadership.
Ability to take calculated risks, push your learning edge, show up as a leader (even when doing so is hard), and motivate others to do the same.

About Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

Product Management

To learn more visit www.zuora.com

Associate Product Manager, Zuora Revenue

Customers have changed. In the new Subscription Economy® (a phrase coined by our CEO, Tien Tzuo) customers are happier subscribing to the outcomes they want, when they want them, rather than purchasing a product with the burden of ownership. We believe that one day, every company will be part of the Subscription Economy.

Zuora’s leading SaaS subscription relationship management platform helps enable businesses in any industry to launch or shift products to a subscription model and open new revenue streams. Our growth story is far from over and our Product organization is pivotal in sustaining our rapid growth across the globe. We’re looking for a highly collaborative Associate Product Manager who can help deliver mission critical solutions all the while thinking about scale, performance, compatibility and extensive downstream impacts.

As an Associate Product Manager, you’ll work cross-functionally with our field organization and customers to understand their needs and help define our product strategy and roadmap. You’ll help drive product design, from both an API and UI perspective; working with our engineering teams to bring the product to life. You’ll have the satisfaction of seeing solutions through delivery and customer adoption – obsessing about the user experience every step of the way. But, perhaps best of all is the opportunity to solve challenges in an entirely new space and truly learn how to become an effective Product Manager.

What you’ll do & achieve:

Become an expert in Zuora’s strategic and competitive positioning and develop a thorough understanding of our products from ideation through development, launch, growth and success
Uncover customer and prospects’ needs, define and prioritize requirements by preparing and conducting customer interviews, contextual inquiries, focus groups and design workshops
Align diverse teams (engineers, designers, analysts, marketers, partners and operations) towards a shared vision
Create maximum impact for deliverables based on data analysis, market research and usability studies
Apply creative solutions, lead the work and help write the blueprint in an ever-evolving environment
Assist in building Revenue BI capabilities, increase customer value delivery by integrating state of the art platform solutions and shorten financial close for our customers by optimizing workflow and user experience.
Help oversee your team’s roadmaps, priorities, experiments and decisions across a wide spectrum of audiences from partner teams to executive levels

What you’ll need to be successful:

A deep love and understanding of technology and the ability to learn new concepts and technologies quickly
Ability to collaborate, build relationships, be persuasive and influential within and across diverse groups such as customers, developers, consultants and sales personnel
Excellent written and verbal communication skills as well as organizational skills including task prioritization and effective time management
Strong analytical skills demonstrating good judgment and problem-solving ability
Passion for Zuora’s vision of the The World Subscribed and our mission to enable all companies to be successful in the Subscription Economy
Open to students who have graduated from a BS/MS/PhD program in Spring/Summer 2020 and industry candidates with up to 3 years of experience.

About Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their career and leading our mission are over 1,000 passionate and innovative ZEOs. ZEO Culture isn’t an empty branding effort. We take it very seriously and we have a daring desire to do things differently. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

Senior Product Manager, Revenue

To learn more visit www.zuora.com

Customers have changed. In the new Subscription Economy® (a phrase coined by our CEO, Tien Tzuo) customers are happier subscribing to the outcomes they want, when they want them, rather than purchasing a product with the burden of ownership. We believe that one day, every company will be part of the Subscription Economy.

Zuora’s leading SaaS subscription relationship management platform helps enable businesses in any industry to launch or shift products to a subscription model and open new revenue streams. Our growth story is far from over and our Product organization is pivotal in sustaining our rapid growth across the globe. We are looking for a highly collaborative, hands-on Product Manager with strong technical aptitude and prior experience delivering innovative SaaS business applications and solutions to help us take on a $40 billion market opportunity.

To be successful in this role, you need to demonstrate a sincere passion for building complex products that customers love in the Enterprise Finance and Revenue Automation domain. On the Zuora product team:

We obsess about user experience, and our customers represent small startups to Fortune 50 enterprises;
We are deeply involved in driving product design, from both an API and UI/UX perspective;
We strive for customer intimacy and meet with our customers regularly to review user experience and design and to ensure we are meeting customers’ needs and solving customer problems;
We deliver mission critical solutions, so we have to think about scale, performance, compatibility and extensive downstream impacts;
We lead product innovation from initial strategy through delivery and customer adoption.

What you’ll achieve:

Own the end-to-end product lifecycle for Zuora’s Revenue Product Line.
Be the product domain expert, understand the market and customer needs and competition.
Own and execute products that deliver ongoing customer value to the CFO’s office
Own end-to-end feature delivery, including working with user experience on prototypes, authoring functional requirements and functional specification documents, creating and prioritizing user stories, analyzing user data to drive decision making and documenting delivery of quarterly releases.
Work on the detailed use cases and come up with solutions to address the Customers’ needs.
Track tickets related to the critical new enhancement requests or bugs and work with the Engineering and Support Teams to find the eventual fix.
Own the Product Roadmap and drive the release planning and delivery efforts.
Develop competitive expertise to assist in outbound product positioning and inform internal development priorities.
Assist product marketing with core positioning and messaging for the product.

What you’ll need to be successful:

Ability to think like a CEO to drive the success of Zuora’s Finance and Revenue Product Lines.
Leadership through influence rather than organization structures. Proven ability to motivate, lead, and collaborate with cross-functional product development teams and manage interactions across product areas.
At least 5+ years of relevant, hands-on product management experience and demonstrated success at leading enterprise software SaaS companies.
Domain experience in Finance and Accounting is highly desired. A prior exposure to the new revenue accounting standards ASC 606 | IFRS 15 will be a big plus.
Good understanding of Order-to-Revenue business processes and the related workflows
Knowledgeable in Subscription billing concepts
Ability to analyze complex business data and Customer use cases.
Experience applying AI/ML concepts to enterprise software applications
Solid understanding of relevant technology and tools including APIs, cloud solutions and programming languages and how SaaS integrations work.
Experience with service-oriented architecture, microservices, and event-driven architecture.
Strong product design skills, from both a technical API and user interface design perspective
Demonstrated success defining and shipping products in an iterative manner, with a hands-on willingness to do whatever it takes from an execution perspective.
Experience transforming product strategy into well-articulated business requirements, as well as using qualitative and quantitative data effectively to inform product direction and prioritization.
Excellent written and oral communication skills, with an ability to handle both executive-level discussions as well as functional / technical deep dives.
Fantastic problem-solving abilities, analytical horsepower, and attention to detail.
Ability and willingness to work with distributed engineering, sales, and services teams.
Passion for the market and opportunity Zuora is pursuing.

About Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their career and leading our mission are over 1,000 passionate and innovative ZEOs. ZEO Culture isn’t an empty branding effort. We take it very seriously and we have a daring desire to do things differently. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

VP Product Management, Developer Platform

Redwood City, CA, United States | Remote | San Francisco, CA, United States

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage. Our leadership position has been consistently recognized by the leading analysts covering the space: Gartner, IDC and Forrester.

The role

Our growth story is only just beginning we’re looking for a highly collaborative VP of Product Management with the analytical horsepower and problem-solving abilities to help us unlock our next phase of innovation and growth with the Zuora Developer Platform.

The VP of Product Management will leverage our strong foundation to build a world class Developer Platform enabling our customers and partners (i.e. GSIs, ISVs) to easily deploy, integrate, customize and extend our Zuora suite to meet their specific business needs, translating to accelerated ARR growth (i.e. new segments, new markets), improved NPS and increased net revenue retention.

As a key leader in our organization, you’ll help us drive this transformation; developing and executing the strategic vision and product roadmap; cultivating external partnerships and a developer community, and building and nurturing an amazing team.

Your mission

Unlock the power of Platform for Zuora.

Outcomes to achieve

Define inspiring vision for the future state of Zuora’s Developer Platform that empowers our customers and partners to easily deploy, integrate, customize and extend our applications and, in the future, enables ISVs to build custom applications
Build and scale a world-class Platform Product Management organization that product managers crave to be a part of to develop their skills and grow their careers, including: inspiring the team with a compelling vision and strategy; defining the organization structure; unlocking the talent and capabilities of the current team; recruiting top talent
Partner with Engineering to drive world class execution of the product roadmap, including: defining our platform architecture and standards; building consistent processes; harnessing test and data-driven approaches; and delivering high-quality, high-impact work
Work with Product Marketing to develop a clear and compelling Marketing Strategy for our Developer Platform, including: building awareness of our unique Developer Platform capabilities; develop the pricing and packaging strategy
Build a strong external presence and be an external evangelist for our platform vision, technology and product roadmap, influencing: our customer developer community, industry analysts and key partners, including leading system integrators and ISVs
Be an internal evangelist for our platform capabilities to ensure they are part of everything we do, including: ensuring the adoption of platform capabilities by internal teams; supporting the platform vision across internal product roadmaps

What you’ll need to be successful

10+ years leading product management teams within B2B SaaS, PaaS or IaaS companies, with specific experience (5+ years) focused on developer platforms
A deep love of and empathy for developers as well as building amazing experiences that enable them to thrive
Developer background with a player-coach mentality that enables you to roll up your sleeves and dig in along side the team
Proven track record of having skillfully built, mentored and coached 10+ person Product Management organizations into a thoughtful, efficient, and quality team
Expertise in empowering and instilling confidence in cross-functional teams such as Product, Sales, Global Services, Customer Support, etc.
Skilled at partnering with VP and C-level executives in driving business decision-making and product road mapping
A strong point of view and willingness to thoughtfully make your argument
Ability to combine both internal user data and consumer insights to help map the product experience
A passion for living and breathing the user experience, immersing yourself in user trends, research and live interactions
Ability to complement all decisions with supportive analytics and test/measure performance
Work seamlessly across departments to ensure the best outcome for the business
Known for taking ownership of the outcomes through working with others and stay accountable to actions

About Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

Join us and make shift happen!

To learn more visit www.zuora.com

#LI-MC1

Sales

Chicago, IL, United States

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

Our growth story is only just beginning and our Sales team is pivotal in sustaining our rapid growth across the globe. We are looking for a highly collaborative, outcome-oriented Enterprise Account Executive with an entrepreneurial spirit to help us take on this huge market opportunity.

As an Enterprise Account Executive, you’ll focus on targeted $200M – $1B accounts; helping to enable some of the most successful software, hardware, media, telecom and IOT companies to sustain rapid growth and transform their entire business. This isn’t just any software sales role. This will be the most interesting sale you’ve ever made as you, a trusted business partner, take a seat at the decision-making table and pioneer business transformation with our future customers’ C-Suite and board members. You will be the CEO aka “ZEO” of your territory and career – owning, driving the strategy and leading the sales cycle with a cross-functional team including our award-winning customer service team. Be challenged and supported as a salesperson to grow as you’ll be surrounded by some of the brightest and most visionary people both in and outside of Zuora.

Join us and make shift happen!

What you’ll do & achieve:

Complete Zuora’s in depth onboarding and sales training to become an expert in Zuora’s messaging, products and services and unique sales approach
Manage the complete and complex sales-cycles often presenting to C-level executives the value of Zuora’s full suite of applications
Develop your own territory plan and a pipeline that will fuel the ongoing growth of your business enabling you to exceed your quarterly and annual sales quota
Identify and qualify new opportunities leveraging your own creativity, inbound lead flow, personal prospecting efforts, contacts, existing accounts and partners
Evangelize the Zuora vision and complete value proposition through customer meetings, product demonstrations, in-market events and account specific initiatives
Work cross functionally with our sales development, marketing, product and customer service teams to deliver outstanding results
Negotiate pricing and contractual terms as required to close the sale
Accurately forecast profitable and predictable territory performance and required resources through adherence of our sales process

Advocate your customers’ implementations and maintain customer satisfaction by ensuring timely resolution any customer service related issues

What you’ll need to be successful:

6+ years of solution sales experience managing complex sales-cycles with demonstrated ownership of territory and account management, preferably within SaaS, accounting/ERP applications, CRM, business intelligence or other software solutions
Ability to align technology solutions to complex, multi-stakeholder business problems and utilize strategic thinking skills to solve customer problems
Track record of consistent over-achievement of quotas, revenue goals and the ability to effectively identify and sell to C-level executives
Passion for building long lasting customer relationships and working cross-functionally within a diverse team to deliver outstanding results
Technologically adept and business acumen focused with outstanding communication both written and oral, negotiation and presentation skills
Strong computer skills including G-Suite, Microsoft Office (Word, PowerPoint, Excel) and Salesforce is a plus
Ability to work individually and on a collaborative team in a fast paced and continuously evolving environment
Bachelor's degree (sales training methodologies is a plus)
Ability to travel when required

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

Our growth story is only just beginning and our Sales team is pivotal in sustaining our rapid growth across the globe. We are looking for a highly collaborative, outcome-oriented Enterprise Account Executive with an entrepreneurial spirit to help us take on this huge market opportunity.

As an Enterprise Account Executive, you’ll focus on targeted $200M – $1B accounts; helping to enable some of the most successful software, hardware, media, telecom and IOT companies to sustain rapid growth and transform their entire business. This isn’t just any software sales role. This will be the most interesting sale you’ve ever made as you, a trusted business partner, take a seat at the decision-making table and pioneer business transformation with our future customers’ C-Suite and board members. You will be the CEO aka “ZEO” of your territory and career – owning, driving the strategy and leading the sales cycle with a cross-functional team including our award-winning customer service team. Be challenged and supported as a salesperson to grow as you’ll be surrounded by some of the brightest and most visionary people both in and outside of Zuora.

Join us and make shift happen!

What you’ll do & achieve:

Complete Zuora’s in depth onboarding and sales training to become an expert in Zuora’s messaging, products and services and unique sales approach
Manage the complete and complex sales-cycles often presenting to C-level executives the value of Zuora’s full suite of applications
Develop your own territory plan and a pipeline that will fuel the ongoing growth of your business enabling you to exceed your quarterly and annual sales quota
Identify and qualify new opportunities leveraging your own creativity, inbound lead flow, personal prospecting efforts, contacts, existing accounts and partners
Evangelize the Zuora vision and complete value proposition through customer meetings, product demonstrations, in-market events and account specific initiatives
Work cross functionally with our sales development, marketing, product and customer service teams to deliver outstanding results
Negotiate pricing and contractual terms as required to close the sale
Accurately forecast profitable and predictable territory performance and required resources through adherence of our sales process

Advocate your customers’ implementations and maintain customer satisfaction by ensuring timely resolution any customer service related issues

What you’ll need to be successful:

6+ years of solution sales experience managing complex sales-cycles with demonstrated ownership of territory and account management, preferably within SaaS, accounting/ERP applications, CRM, business intelligence or other software solutions
Ability to align technology solutions to complex, multi-stakeholder business problems and utilize strategic thinking skills to solve customer problems
Track record of consistent over-achievement of quotas, revenue goals and the ability to effectively identify and sell to C-level executives
Passion for building long lasting customer relationships and working cross-functionally within a diverse team to deliver outstanding results
Technologically adept and business acumen focused with outstanding communication both written and oral, negotiation and presentation skills
Strong computer skills including G-Suite, Microsoft Office (Word, PowerPoint, Excel) and Salesforce is a plus
Ability to work individually and on a collaborative team in a fast paced and continuously evolving environment
Bachelor's degree (sales training methodologies is a plus)
Ability to travel when required

Boston, MA, United States

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

Our growth story is only just beginning and our Sales team is pivotal in sustaining our rapid growth across the globe. We are looking for a highly collaborative, outcome-oriented Enterprise Account Executive with an entrepreneurial spirit to help us take on this huge market opportunity.

As an Enterprise Account Executive, you’ll focus on targeted $200M – $1B accounts; helping to enable some of the most successful software, hardware, media, telecom and IOT companies to sustain rapid growth and transform their entire business. This isn’t just any software sales role. This will be the most interesting sale you’ve ever made as you, a trusted business partner, take a seat at the decision-making table and pioneer business transformation with our future customers’ C-Suite and board members. You will be the CEO aka “ZEO” of your territory and career – owning, driving the strategy and leading the sales cycle with a cross-functional team including our award-winning customer service team. Be challenged and supported as a salesperson to grow as you’ll be surrounded by some of the brightest and most visionary people both in and outside of Zuora.

Join us and make shift happen!

What you’ll do & achieve:

Complete Zuora’s in depth onboarding and sales training to become an expert in Zuora’s messaging, products and services and unique sales approach
Manage the complete and complex sales-cycles often presenting to C-level executives the value of Zuora’s full suite of applications
Develop your own territory plan and a pipeline that will fuel the ongoing growth of your business enabling you to exceed your quarterly and annual sales quota
Identify and qualify new opportunities leveraging your own creativity, inbound lead flow, personal prospecting efforts, contacts, existing accounts and partners
Evangelize the Zuora vision and complete value proposition through customer meetings, product demonstrations, in-market events and account specific initiatives
Work cross functionally with our sales development, marketing, product and customer service teams to deliver outstanding results
Negotiate pricing and contractual terms as required to close the sale
Accurately forecast profitable and predictable territory performance and required resources through adherence of our sales process

Advocate your customers’ implementations and maintain customer satisfaction by ensuring timely resolution any customer service related issues

What you’ll need to be successful:

6+ years of solution sales experience managing complex sales-cycles with demonstrated ownership of territory and account management, preferably within SaaS, accounting/ERP applications, CRM, business intelligence or other software solutions
Ability to align technology solutions to complex, multi-stakeholder business problems and utilize strategic thinking skills to solve customer problems
Track record of consistent over-achievement of quotas, revenue goals and the ability to effectively identify and sell to C-level executives
Passion for building long lasting customer relationships and working cross-functionally within a diverse team to deliver outstanding results
Technologically adept and business acumen focused with outstanding communication both written and oral, negotiation and presentation skills
Strong computer skills including G-Suite, Microsoft Office (Word, PowerPoint, Excel) and Salesforce is a plus
Ability to work individually and on a collaborative team in a fast paced and continuously evolving environment
Bachelor's degree (sales training methodologies is a plus)
Ability to travel when required

Chicago, IL, United States

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

Our growth story is only just beginning and our Sales team is pivotal in sustaining our rapid growth across the globe. We are looking for a highly collaborative, outcome-oriented Enterprise Account Executive with an entrepreneurial spirit to help us take on this huge market opportunity.

As an Enterprise Account Executive, you’ll focus on targeted $200M – $1B accounts; helping to enable some of the most successful software, hardware, media, telecom and IOT companies to sustain rapid growth and transform their entire business. This isn’t just any software sales role. This will be the most interesting sale you’ve ever made as you, a trusted business partner, take a seat at the decision-making table and pioneer business transformation with our future customers’ C-Suite and board members. You will be the CEO aka “ZEO” of your territory and career – owning, driving the strategy and leading the sales cycle with a cross-functional team including our award-winning customer service team. Be challenged and supported as a salesperson to grow as you’ll be surrounded by some of the brightest and most visionary people both in and outside of Zuora.

Join us and make shift happen!

What you’ll do & achieve:

Complete Zuora’s in depth onboarding and sales training to become an expert in Zuora’s messaging, products and services and unique sales approach
Manage the complete and complex sales-cycles often presenting to C-level executives the value of Zuora’s full suite of applications
Develop your own territory plan and a pipeline that will fuel the ongoing growth of your business enabling you to exceed your quarterly and annual sales quota
Identify and qualify new opportunities leveraging your own creativity, inbound lead flow, personal prospecting efforts, contacts, existing accounts and partners
Evangelize the Zuora vision and complete value proposition through customer meetings, product demonstrations, in-market events and account specific initiatives
Work cross functionally with our sales development, marketing, product and customer service teams to deliver outstanding results
Negotiate pricing and contractual terms as required to close the sale
Accurately forecast profitable and predictable territory performance and required resources through adherence of our sales process

Advocate your customers’ implementations and maintain customer satisfaction by ensuring timely resolution any customer service related issues

What you’ll need to be successful:

6+ years of solution sales experience managing complex sales-cycles with demonstrated ownership of territory and account management, preferably within SaaS, accounting/ERP applications, CRM, business intelligence or other software solutions
Ability to align technology solutions to complex, multi-stakeholder business problems and utilize strategic thinking skills to solve customer problems
Track record of consistent over-achievement of quotas, revenue goals and the ability to effectively identify and sell to C-level executives
Passion for building long lasting customer relationships and working cross-functionally within a diverse team to deliver outstanding results
Technologically adept and business acumen focused with outstanding communication both written and oral, negotiation and presentation skills
Strong computer skills including G-Suite, Microsoft Office (Word, PowerPoint, Excel) and Salesforce is a plus
Ability to work individually and on a collaborative team in a fast paced and continuously evolving environment
Bachelor’s degree (sales training methodologies is a plus)
Ability to travel when required

Enterprise Account Executive

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

Our growth story is only just beginning and our Sales team is pivotal in sustaining our rapid growth across the globe. We are looking for a highly collaborative, outcome-oriented Enterprise Account Executive with an entrepreneurial spirit to help us take on this huge market opportunity.

As an Enterprise Account Executive, you’ll focus on targeted $200M – $1B accounts; helping to enable some of the most successful software, hardware, media, telecom and IOT companies to sustain rapid growth and transform their entire business. This isn’t just any software sales role. This will be the most interesting sale you’ve ever made as you, a trusted business partner, take a seat at the decision-making table and pioneer business transformation with our future customers’ C-Suite and board members. You will be the CEO aka “ZEO” of your territory and career – owning, driving the strategy and leading the sales cycle with a cross-functional team including our award-winning customer service team. Be challenged and supported as a salesperson to grow as you’ll be surrounded by some of the brightest and most visionary people both in and outside of Zuora.

Join us and make shift happen!

What you’ll do & achieve:

Complete Zuora’s in depth onboarding and sales training to become an expert in Zuora’s messaging, products and services and unique sales approach
Manage the complete and complex sales-cycles often presenting to C-level executives the value of Zuora’s full suite of applications
Develop your own territory plan and a pipeline that will fuel the ongoing growth of your business enabling you to exceed your quarterly and annual sales quota
Identify and qualify new opportunities leveraging your own creativity, inbound lead flow, personal prospecting efforts, contacts, existing accounts and partners
Evangelize the Zuora vision and complete value proposition through customer meetings, product demonstrations, in-market events and account specific initiatives
Work cross functionally with our sales development, marketing, product and customer service teams to deliver outstanding results
Negotiate pricing and contractual terms as required to close the sale
Accurately forecast profitable and predictable territory performance and required resources through adherence of our sales process

Advocate your customers’ implementations and maintain customer satisfaction by ensuring timely resolution any customer service related issues

What you’ll need to be successful:

6+ years of solution sales experience managing complex sales-cycles with demonstrated ownership of territory and account management, preferably within SaaS, accounting/ERP applications, CRM, business intelligence or other software solutions
Ability to align technology solutions to complex, multi-stakeholder business problems and utilize strategic thinking skills to solve customer problems
Track record of consistent over-achievement of quotas, revenue goals and the ability to effectively identify and sell to C-level executives
Passion for building long lasting customer relationships and working cross-functionally within a diverse team to deliver outstanding results
Technologically adept and business acumen focused with outstanding communication both written and oral, negotiation and presentation skills
Strong computer skills including G-Suite, Microsoft Office (Word, PowerPoint, Excel) and Salesforce is a plus
Ability to work individually and on a collaborative team in a fast paced and continuously evolving environment
Bachelor's degree (sales training methodologies is a plus)
Ability to travel when required

Melbourne, Victoria, Australia

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

As a Zuora Enterprise Account Executive you will be focused on Enterprise business accounts within your assigned territory. You will have a proven track record of exceeding quota in technology sales and be a motivated and tenacious self-starter who is comfortable selling to C level executives.

What you’ll do and achieve

Work tirelessly on your account plan to deliver maximum revenue potential.
Identify and qualify opportunities within your account territory.
Sell business application solutions to prospective and new enterprise customers.
Prospect, forecast, resource allocation and planning of new business deals.
Forecast sales activity and revenue achievement in Salesforce, while creating and maintaining satisfied customers.
Participate in the creation, presentation and sales of a complete value proposition via the telephone, internet, webinar and customer meetings.
Manage complete and complex sales-cycles often presenting to C-level executives the value of Zuora’s full suite of applications.
Achieve monthly and quarterly quota assignments and forecast sales activity accurately.
Champion your customers’ implementations to ensure long term value/ROI.
Negotiate pricing and contractual terms to close deals.
Deliver outstanding results through cross team collaboration.

What you’ll need to be successful

7+ years of experience in solution software sales, preferably within SaaS, accounting/ERP applications, CRM, business intelligence or any business application software solutions.
Demonstrable track record of consistent over-achievement of quota’s and revenue goals.
Leverage inbound lead flow and create new opportunities from personal prospecting efforts, utilizing contact, existing accounts and being creative with sales tools provided.
Evidence of leveraging partners and alliances to grow the pipeline and to secure the engagement process with customers.
Have worked and performed successfully in an early stage software vendor in addition to larger Enterprise Software vendors.
Strong international experience whether through professional or personal history Experience in managing complex sales-cycles using clear and repeatable sales methodologies (preferably Value Selling)
Outstanding communication (written and oral), negotiation, presentation and solution selling skills in order to manage complex organisations.
A proven ability to effectively identify and sell to C-level execs.
Ability to work in a fast paced, evolving environment.
Track record of leveraging relationships in accounts to drive sales.
Solid computer skills including Microsoft Word, PowerPoint, Excel and Salesforce a plus.
Bachelor's Degree.

About Zuora, Inc. (NYSE:ZUO)

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was designed specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Melbourne, Chennai and Tokyo.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all. To learn more visit www.zuora.com.

#LI-RA1

Enterprise Account Executive

Regional Alliance Director DACH & Nordics

https://jp.zuora.com/

As a Zuora Enterprise Account Executive you will be focused on Enterprise business accounts within your assigned territory. You will have a proven track record of exceeding quota in technology sales and be a motivated and tenacious self-starter who is comfortable selling to C level execs.

Responsibilities:

Execute on the account plan to deliver maximum revenue potential.
Identify and qualify opportunities within your account territory
Sell business application solutions to prospective and new enterprise customers.
Prospect, forecast, resource allocation and planning of new business deals.
Forecast sales activity and revenue achievement while creating and maintaining satisfied customers.
Participate in the creation, presentation and sales of a complete value proposition via the telephone, internet, webinar and customer meetings.
Manage complete and complex sales-cycles often presenting to C-level executives the value of Zuora’s full suite of applications.
Achieve monthly and quarterly quota assignments and forecast sales activity accurately.
Develop add-on business with existing accounts.
Champion your customers’ implementations to ensure wild success.
Negotiate pricing and contractual terms to close sale as require.
Deliver outstanding results through cross team collaboration.

Requirements:

7+ years of experience in solution software sales, preferably within SaaS, accounting/ERP applications, CRM, business intelligence or any business application software solutions.
Demonstrable track record of consistent over-achievement of quota’s and revenue goals.
Leverage inbound lead flow and create new opportunities from personal prospecting efforts, utilizing contact, existing accounts and being creative with sales tools provided.
Evidence of leveraging partners and alliances to grow the pipeline and to secure the engagement process with customers.
Have worked and performed successfully in an early stage software vendor in addition to larger Enterprise Software vendors.
Strong international experience whether through professional or personal history Experience in managing complex sales-cycles using clear and repeatable sales methodologies (eg MEDDIC)
Outstanding communication (written and oral), negotiation, presentation and solution selling skills in order to manage complex organisations
A proven ability to effectively identify and sell to C-level execs.
Ability to work in a fast paced, evolving environment.
Track record of leveraging relationships in accounts to drive sales.
Solid computer skills including Microsoft Word, PowerPoint, Excel and Salesforce.com a plus.
Bachelor's Degree.

München, Bayern, Germany

Regional Alliance Director DACH & Nordics

Location : Munich/Amsterdam/Stockholm

The Worldwide Alliances organisation at Zuora provides global leadership developing partnerships with our Strategic Consulting Partners and Salesforce. The Alliances organisation is Zuora’s key lever to creating outsized value and scale in the market through joint sales capabilities and transformative offerings with partners that drive bigger opportunities at pace

We are looking for a superstar Alliances Director with significant experience generating new enterprise business through growing the partner ecosystem. This role is responsible for developing, managing and expanding Zuora partners across DACH & Nordics. The ideal candidate will have significant experience generating new enterprise business with and through System Integrators and Salesforce. Growing delivery practices, developing solutions and go to market plans and evangelising our technology into their territory.

This is an opportunity to join a fast-growing market with best-of-breed technology. If you want to experience an explosive growth company and be given the responsibility and challenge of creating a new business, then you should be at Zuora.

Responsibilities

With overall responsibility of our DACH & Nordic partner go-to-market strategy, joint sales execution, joint delivery, partner awareness, training and enablement, we are energizing a vibrant partner community that accelerates the realization of our customers’ business and technology transformations.
In this role, you will report to the EMEA RVP of Alliances, based our of our Munich office (or other part of German) and work closely with the extended Alliance team to plan and execute a wide range of partner programs. You will have a dotted line to the country leads.

The Alliance Director responsibility will be to develop and drive the execution of revenue-driving programs and initiatives, and for evangelizing Zuora’s value proposition within the partner eco system and Salesforce.
Work closely with internal cross-functional stakeholders to leverage existing sales enablement, global partner enablement, services and customer success on messaging, methodology and Zuora best practices
You will be responsible for the management and orchestration of System Integrators for Enterprise DACH/Nordic accounts, with close alignment to a number of Sales & Services stakeholders.
Develop joint business territory plans with an eco-system of partners from Global System Integrators to regional Partners and deliver against joint targets
You will manage the forecast for influenced and sourced ACV and make sure that the Systems Integrators are well aligned with our Account Executives in the sales process You will work with presales (Sales Engineering) and post sales (Global Services) to build a partner plan in order to secure high quality in pre sales, delivery and post sales activities
Influence the partner eco-system to create a dedicated Zuora practice that will enable them to drive digital transformation at their clients
Manage partner contracts from Accelerated Growth programs, delivery contracts, work with Services on SOW’s and have experience with MSA/re-seller contracts.

Position Deliverables/Critieria for Success

ACV Sourced / Influenced achievement vs. ACV Target
Partner pipe, sourced and influenced vs. Pipe Target
Partner Sales and Delivery Readiness / Certified Individuals
Partner Business Plan agreed
Joint Go To Market Alignment defined and Joint Account Planning performed with strategic customer accounts

30 days:

Develop a complete understanding of the organisation and how we work together
Develop a complete understanding of the Zuora business model, our customers and partner ecosystem
Master our sales messaging, value proposition, platform capabilities.
Assess current partner's pipeline and capabilities,
Understand current partner account engagement processes
Shadow AEs in customer and partner meetings.

60 days:

Identify gaps in partner coverage and opportunity alignment.
Formulate and present partner plan to accelerate partner engagement and ecosystem growth.
Engage with our sales teams and partners around customer and go-to-market opportunities.
Start formulating your plan for 2020, in partnership with local sales leaders

90 days:

Start independently executing local programs, including delivering a couple of milestone projects
Execute the partner plan
Have your next 3 months of plans locked and loaded

About You:

Native German or Dutch speaker or full professional proficiency in either/both languages.
Extensive external industry network with 5 years + of SaaS based solutions, focus on multiple partner types including GSI’s like Accenture, Deloitte, PWC, IBM etc – Salesforce ecosystem experience is preferable

The ideal candidate will have significant experience generating new enterprise business and growing the partner ecosystem

Demonstrated success in supporting the field (sales, Global Services, business development) teams as well as partner ecosystem in a fast pace environment
Experience with programs directed at key enterprise accounts
Proven ability to build, lead and execute strategy in a cross-functional environment
Excellent interpersonal and communication skills with ability to work with multiple teams and represent the company in a positive, professional manner
Strong tolerance for ambiguity; able to focus and execute in a changing environment; ability to make things happen
Ability to develop and manage a pipeline
Consistent over achiever
Track record of success even in “tough” times
Strong network / references on partner side

Sales Director

Strategic Account Manager

当社は、サブスクリプション型のビジネスを営む企業向けに最適化したSaaSアプリケーションを開発・販売・提供しているソフトウェア会社です。
当社のアプリケーションは、コマース、ビリング、ファイナンスの領域で構成され、サブスクリプション型の事業モデルを展開する企業の収益向上と業務最適化を図る目的でデザインしており、「売って終わり」ではなく、顧客との長期的な関係を維持しながら、できるだけ長く使い続けてもらうことを前提とするサブスクリプションビジネスの新規事業、移行、新しい従量制の価格設定やパッケージングモデルの導入、加入者の行動に関する新たな観察を得て、競争上の優位性を支援しています。

Sales Director

Brief Description: Zuora is looking for a high performance Sales Director, Enterprise Accounts for Japan. The Sales Director role is responsible for developing and managing a team to generate revenue and achieve individual, team, and organizational quotas across Japan.

Description : Your primary focus will be expanding the Zuora customer base within an established geographic territory by obtaining new customers.

Responsibilities:

Drive revenue and growth across the region.
Hire, support and guide direct reports by participating and leading in client and prospect meetings
Development of your team which will include recruiting, hiring and training new account executives. Prepare regular sales pipeline and forecast reports for business stakeholders Conduct weekly forecast meetings.
Regularly monitor the sales activity of the team and tracks the results
Coach direct reports to drive closure and drive toward consistent, higher levels of world class selling Required Skills:
Qualifying, prioritizing & assigning Strategic and Enterprise accounts and territories
Sales and deal coverage, including oversight of establishing ensemble
Establish goals for individual Strategic and Enterprise Account Executives
Ability to recruit, support and sell with key business partners in the region

Key Strategic Measures:

Sales goal achievement
Market share/sales revenue, profitability
Effectiveness of mentor/training programs
Budget achievement
Effectiveness of sales account coverage
Meeting employee development goals
Accuracy of sales pipeline and forecast reporting
Internal and external client satisfaction
Product penetration within client accounts

Required Experience:

Bachelor degree or equivalent
5+ years of experience managing enterprise software sales teams
5+ years direct enterprise software selling experience; a top producer
Significant expertise in customer facing software sales positions as both individual contributor and sales leader
Ability to build deep trust with internal teammates and end customer executives Cloud/SaaS sales is a plus
Experienced in using structured sales methodologies (MEDDIC and Challenger) for selling to large accounts
Professional maturity to lead the way and manage sales cycles.

Vice President, Strategic Accounts

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora creates cloud-based software on a subscription basis that enables any company in any industry to successfully launch, manage, and transform into a subscription business. Our growth story is far from over and our Sales team is pivotal in sustaining our rapid growth across the globe. We are looking for a relationship focused, outcome-oriented Strategic Account Manager with an entrepreneurial spirit to help us take on a $40 billion market opportunity.

As a Strategic Account Manager, you’ll focus on our large fortune 500 customers, helping them to embrace digital transformation, to be disruptors and avoid being disrupted. You’ll enable the most established software, hardware, media, telecom and IOT companies to sustain rapid growth, capture more subscribers and transform their entire business. You’ll work closely with our existing customers as a trusted advisor, further pioneering business transformation and expanding Zuora’s footprint. You will be the CEO aka “ZEO” of your accounts and career – owning, driving the strategy and leading the sales cycle with a cross-functional team including our award-winning customer service team. Join us and be challenged and supported as a salesperson to grow as you’ll be surrounded by some of the brightest and most visionary people both in and outside of Zuora.

What you’ll achieve:

Complete Zuora’s in depth onboarding and sales training to become an expert in Zuora’s messaging, products and services and unique sales approach
Develop your own territory, account and opportunity plans to manage the complete and complex sales cycles to drive maximum value and adoption of Zuora’s complete product portfolio
Identify and secure new business opportunities within your assigned book of business
Exceed your quarterly and annual sales quota; identify opportunities and create a pipeline that will fuel the ongoing growth of your business
Work cross functionally with our marketing, product and customer service teams to deliver outstanding results
Accurately forecast profitable and predictable territory performance through adherence of our sales process
Advocate your customers’ implementations and maintain customer satisfaction by ensuring timely resolution any customer service related issues

What you’ll need to be successful:

10+ years of solution sales experience managing complex SaaS sales-cycles with demonstrated ownership of territory and account management
Track record of consistent over-achievement of quotas, revenue goals and the ability to effectively identify and sell to C-level executives
Passion for building long lasting customer relationships and working cross-functionally within a diverse team to deliver outstanding results
Ability to align technology solutions to complex, multi-stakeholder business problems and utilize strategic thinking skills to solve customer problems
Technologically adept and business acumen focused with outstanding communication both written and oral, negotiation and presentation skills
Ability to work individually and on a collaborative team in a fast paced and continuously evolving environment

Strong computer skills including the G-Suite, Microsoft Office (Word, PowerPoint, Excel) and Salesforce is a plus

Bachelor's degree (sales training methodologies is a plus)
Ability to travel when required

About Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our 4.5+ rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage. Our leadership position has been consistently recognized by the leading analysts covering the space: Gartner, IDC and Forrester.

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

As the VP of Strategic Sales, you will lead a team of Strategic Account Executives who focus on our top accounts; helping to enable some of the most successful software, hardware, media, telecom and IOT companies sustain rapid growth and transform their entire business. You’ll work closely with our existing customers as a trusted advisor, further pioneering business transformation, expanding Zuora’s footprint and value. You will drive customer value realization, opportunity progression, and exceed quota and retention goals. With the support of a highly specialized cross-functional team you’ll drive the strategy for your franchise; ultimately helping customers win in the Subscription Economy.

Join us and make shift happen!

What you’ll do & achieve:

Grow a long list of satisfied customers who are all winning in the Subscription Economy
Deliver consistent performance throughout the franchise; overachieving franchise growth and retention goals
Prioritize day to day activity that balances progress of both current and future franchise pipeline whilst driving customer success
Promotes team to leverage partners and get partners involved early
Ensure team’s data is clean and current through deal reviews and inspection
Accurately forecast sales outlook and provide the state of the franchise weekly to the second line manager
Participates as executive sponsor and mentors team on customer meetings, consistently advocating customer value
Conduct 1:1s with your team, coaching and broadening their thinking on account strategy and tactics and mentoring their customer facing skills
Prioritize rep enablement, support your team to ensure they have what they need to be successful and take corrective action when help is needed

What you’ll need to be successful:

Proven record of leading a value driven team of strategic account executives in an enterprise sales org
Enterprise strategic sales manager experience with record of developing great sales reps
Ability to mentor others to develop C-Level Executive presence in large organizations and how to effectively manage a matrixed organization for consistent results
Passion for building long term customer and partner relationships
Appreciation for and ability to drive compliance with sales reps on a regular cadence, including: adherence to a customer engagement process, data hygiene and reporting
Superlative ability to get others to effectively manage their current and future book of business, forecast accurately and drive the holistic goals of the business

10+ years of solution sales experience managing complex sales-cycles with demonstrated ownership of territory and account management, preferably within SaaS, accounting/ERP applications, CRM, business intelligence or other software solutions
Ability to align technology solutions to complex, multi-stakeholder business problems and utilize strategic thinking skills to solve customer problems
Track record of consistent over-achievement of quotas, revenue goals and the ability to effectively identify and sell to C-level executives
Passion for building long lasting customer relationships
Expert at inspiring and holding internal cross-functional team that doesn't work for you accountable within a diverse team to deliver outstanding results
Technologically adept and business acumen focused with outstanding communication both written and oral, negotiation and presentation skills
Strong computer skills including G-Suite, Microsoft Office (Word, PowerPoint, Excel) and Salesforce is a plus
Ability to work individually and on a collaborative team in a fast paced and continuously evolving environment
Bachelor's degree (sales training methodologies is a plus)
Ability to travel when required

エンタープライズアカウントエグゼクティブ

エンタープライズ営業, 日本

Business Development Representative

当社は、サブスクリプション型のビジネスを営む企業向けに最適化したSaaSアプリケーションを開発・販売・提供しているソフトウェア会社です。
当社のアプリケーションは、コマース、ビリング、ファイナンスの領域で構成され、サブスクリプション型の事業モデルを展開する企業の収益向上と業務最適化を図る目的でデザインしており、「売って終わり」ではなく、顧客との長期的な関係を維持しながら、できるだけ長く使い続けてもらうことを前提とするサブスクリプションビジネスの新規事業、移行、新しい従量制の価格設定やパッケージングモデルの導入、加入者の行動に関する新たな観察を得て、競争上の優位性を支援しています。

Zuoraエンタープライズアカウントエグゼクティブは、エンタープライズビジネスアカウントに焦点を当てます。エンタープライズソフトウェアを軸にソリューションセールスの確かな実績があり、Cレベルの幹部に顧客のビジネス変革や課題解決を提案する、やる気と粘り強いセルフスターターを求めています。

業務内容:

収益の最大化を実現するために、アカウントプランに基づいて業務を遂行していただきます。

収益の可能性を最大化するためのアカウントプラン実行
見込み顧客および新規顧客へのビジネスアプリケーションソリューションの販売
新規案件の見込み、予測、リソース配分、企画立案
新規顧客への営業活動と収益達成の見通しを立て、顧客満足度の向上
電話、インターネット、ウェビナー、顧客とのミーティングを通じた提案資料の作成、プレゼンテーション、セールスへの参加
営業サイクルを管理し、経営陣に当社のアプリケーション一式の価値を提案
毎月、四半期ごとの営業活動を計画、予測し、コミットする
既存顧客とのアドオンビジネスの開発
既存顧客とのアドオンビジネスの開拓、顧客への導入支援
価格設定や契約条件の交渉、販売
チームコラボレーションによる、優れた成果

求める経験・スキル:

ソリューション/ソフトウェア販売経験（目安7年以上）
SaaS、会計/ERPアプリケーション、CRM、ビジネス・インテリジェンス、ビジネス・アプリケーション・ソフトウェア・ソリューションのいずれかでの販売経験
達成度の高いノルマや売上目標を達成してきた実績をお持ちの方
インバウンドリードおよびパートナーやアライアンスを活用してパイプラインを増やし、顧客とのエンゲージメントプロセスを確保してきた実績をお持ちの方
大規模なエンタープライズソフトウェアベンダーだけでなく、アーリーステージのソフトウェアベンダーでの経験
再現性の高い営業手法を用いて複雑な営業サイクルを管理した経験をお持ちの方（eg MEDDIC)
組織管理のためのコミュニケーション能力、交渉力、プレゼンテーション能力、ソリューションセールス能力
大卒以上

Sales Development

San Francisco, CA, United States

As a Zuora SDR (Sales Development Representative), you are a master of building pipeline (Sales Qualified Leads) within your geography and market segments. You creatively leverage emails, calls, and social selling tools to help customers master their subscription experience and digital transformations. You love customer conversations, evangelizing brands, and are passionate about helping the B2B/B2C business move to subscription-based pricing models.

Responsibilities:

Generate new business opportunities to fuel Zuora’s Pipeline and Growth.
Collaborate with and leverage teammates (Sales Management and Account Executives) to develop targeted lists, call strategies, and messaging to drive opportunities.
Utilize industry knowledge to research & develop accounts, identify key players, generate interest, and identify compelling events.
Outbound prospect to companies via cold calling, email, marketing campaigns, social selling.
Learn and maintain in-depth knowledge of Zuora’s product suiteManage, track, and report on all activities and results using Salesforce.
Exceed monthly/quarterly quotas for Sales Qualified Leads (SQLs)
Enjoy conducting high-level discovery and educational conversations with Senior Executives (C-Level, VP/Director) in Target Accounts

Desired Skills and Experience:

Interest in a career in Sales or in Sales Leadership
Positive and energetic, excellent listening skills, strong writing skills 1+ years of experience in Sales Development, Operations, Sales, and/or Finance preferred
Team Player ; excited to work in a high-energy and collaborative environment
Cold-calling experience preferred
A self-starter with a track record of successful, credible achievements
Passionate about technology, business, and winning
Proficient in using Salesforce and LinkedIn preferred

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

Business Development Representative (Iberia)

Paris, France

Business Development Representative (Iberia)

Please only apply if you can speak Spanish

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

Our growth story is only just beginning and our Sales Development team is pivotal in sustaining our rapid growth across the globe. We’re looking for a highly collaborative, outcome-oriented Business Development Representative (BDR) to help us build and scale the sales engine as a key driver of revenue and develop an incredibly successful, long-term career at Zuora.

As a BDR you are the front line of our sales process, working hand in hand with a cross functional team to build a pipeline of qualified leads within targeted geographies and market segments. You’ll navigate through organizations, doing deep discovery and passionately speaking to multiple decision makers, often at the c-suite level. You’ll leverage your entire toolbox of cold calls, emails, campaigns and social selling tools to identify customers ready to unlock new growth for their business and seamlessly handoff qualified leads to our Account Executive Sales team. This is an entry-level role with a dedicated growth path and the training to be a great technical sales professional. Be challenged and supported as a salesperson to grow as you’ll be surrounded by some of the brightest and most visionary people both in and outside of Zuora.

Join us and make shift happen!

What you’ll do & achieve:

Complete Zuora’s in depth onboarding and sales training and maintain expert knowledge of Zuora’s messaging, products and services and unique sales approach
Generate new business opportunities to fuel Zuora’s pipeline and growth
Collaborate with and leverage teammates (Sales Management, Account Executives, Marketing, Product, etc.) to develop targeted lists, call strategies and messaging to drive opportunities
Utilize business and industry knowledge to research and develop accounts accounts, identify key players, generate interest, create/identify compelling events, etc.
Outbound prospecting to companies via cold calls, email, marketing campaigns, social selling, etc.
Conduct high-level discovery and educational conversations with Senior Executives (C-Level, VP/Director) in target accounts
Exceed monthly/quarterly quotas for Sales Qualified Leads (SQLs)
Manage, track, and report on all activities and results using Salesforce

What you’ll need to be successful:

Fluent in Spanish, French and English languages
Interest in a career in Sales or in Sales Leadership
Knowledge of business process, roles, and organizational structure
Ability to work in a high-energy, collaborative sales team environment; a true team player
Positive and energetic phone skills, excellent listening skills, strong writing skills
A self-starter with a track record of successful, credible achievements
Passionate about technology, business, and winning
Proficient in using Salesforce, LinkedIn and cold-calling experience preferred

Business Development Representative (Nordics)

Business Development Representative (Nordics)

Business Development Representative (Nordics)

Please only apply if you can speak a Scandinavian language

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

Our growth story is only just beginning and our Sales Development team is pivotal in sustaining our rapid growth across the globe. We’re looking for a highly collaborative, outcome-oriented Business Development Representative (BDR) to help us build and scale the sales engine as a key driver of revenue and develop an incredibly successful, long-term career at Zuora.

As a BDR you are the front line of our sales process, working hand in hand with a cross functional team to build a pipeline of qualified leads within targeted geographies and market segments. You’ll navigate through organizations, doing deep discovery and passionately speaking to multiple decision makers, often at the c-suite level. You’ll leverage your entire toolbox of cold calls, emails, campaigns and social selling tools to identify customers ready to unlock new growth for their business and seamlessly handoff qualified leads to our Account Executive Sales team. This is an entry-level role with a dedicated growth path and the training to be a great technical sales professional. Be challenged and supported as a salesperson to grow as you’ll be surrounded by some of the brightest and most visionary people both in and outside of Zuora.

Join us and make shift happen!

What you’ll do & achieve:

Complete Zuora’s in depth onboarding and sales training and maintain expert knowledge of Zuora’s messaging, products and services and unique sales approach
Generate new business opportunities to fuel Zuora’s pipeline and growth
Collaborate with and leverage teammates (Sales Management, Account Executives, Marketing, Product, etc.) to develop targeted lists, call strategies and messaging to drive opportunities
Utilize business and industry knowledge to research and develop accounts accounts, identify key players, generate interest, create/identify compelling events, etc.
Outbound prospecting to companies via cold calls, email, marketing campaigns, social selling, etc.
Conduct high-level discovery and educational conversations with Senior Executives (C-Level, VP/Director) in target accounts
Exceed monthly/quarterly quotas for Sales Qualified Leads (SQLs)
Manage, track, and report on all activities and results using Salesforce

What you’ll need to be successful:

Fluent in a Scandinavian language – Swedish strongly preferred
Interest in a career in Sales or in Sales Leadership
Knowledge of business process, roles, and organizational structure
Ability to work in a high-energy, collaborative sales team environment; a true team player
Positive and energetic phone skills, excellent listening skills, strong writing skills
A self-starter with a track record of successful, credible achievements
Passionate about technology, business, and winning
Proficient in using Salesforce, LinkedIn and cold-calling experience preferred

Business Development Representative (UK)

Business Development Representative (Nordics)

Please only apply if you can speak a Scandinavian language

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

Our growth story is only just beginning and our Sales Development team is pivotal in sustaining our rapid growth across the globe. We’re looking for a highly collaborative, outcome-oriented Business Development Representative (BDR) to help us build and scale the sales engine as a key driver of revenue and develop an incredibly successful, long-term career at Zuora.

As a BDR you are the front line of our sales process, working hand in hand with a cross functional team to build a pipeline of qualified leads within targeted geographies and market segments. You’ll navigate through organizations, doing deep discovery and passionately speaking to multiple decision makers, often at the c-suite level. You’ll leverage your entire toolbox of cold calls, emails, campaigns and social selling tools to identify customers ready to unlock new growth for their business and seamlessly handoff qualified leads to our Account Executive Sales team. This is an entry-level role with a dedicated growth path and the training to be a great technical sales professional. Be challenged and supported as a salesperson to grow as you’ll be surrounded by some of the brightest and most visionary people both in and outside of Zuora.

Join us and make shift happen!

What you’ll do & achieve:

Complete Zuora’s in depth onboarding and sales training and maintain expert knowledge of Zuora’s messaging, products and services and unique sales approach
Generate new business opportunities to fuel Zuora’s pipeline and growth
Collaborate with and leverage teammates (Sales Management, Account Executives, Marketing, Product, etc.) to develop targeted lists, call strategies and messaging to drive opportunities
Utilize business and industry knowledge to research and develop accounts accounts, identify key players, generate interest, create/identify compelling events, etc.
Outbound prospecting to companies via cold calls, email, marketing campaigns, social selling, etc.
Conduct high-level discovery and educational conversations with Senior Executives (C-Level, VP/Director) in target accounts
Exceed monthly/quarterly quotas for Sales Qualified Leads (SQLs)
Manage, track, and report on all activities and results using Salesforce

What you’ll need to be successful:

Fluent in a Scandinavian language – Swedish strongly preferred
Interest in a career in Sales or in Sales Leadership
Knowledge of business process, roles, and organizational structure
Ability to work in a high-energy, collaborative sales team environment; a true team player
Positive and energetic phone skills, excellent listening skills, strong writing skills
A self-starter with a track record of successful, credible achievements
Passionate about technology, business, and winning
Proficient in using Salesforce, LinkedIn and cold-calling experience preferred

Manager, Sales Development (N.Europe)

Business Development Representative (UK)

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

Our growth story is only just beginning and our Sales Development team is pivotal in sustaining our rapid growth across the globe. We’re looking for a highly collaborative, outcome-oriented Business Development Representative (BDR) to help us build and scale the sales engine as a key driver of revenue and develop an incredibly successful, long-term career at Zuora.

As a BDR you are the front line of our sales process, working hand in hand with a cross functional team to build a pipeline of qualified leads within targeted geographies and market segments. You’ll navigate through organizations, doing deep discovery and passionately speaking to multiple decision makers, often at the c-suite level. You’ll leverage your entire toolbox of cold calls, emails, campaigns and social selling tools to identify customers ready to unlock new growth for their business and seamlessly handoff qualified leads to our Account Executive Sales team. This is an entry-level role with a dedicated growth path and the training to be a great technical sales professional. Be challenged and supported as a salesperson to grow as you’ll be surrounded by some of the brightest and most visionary people both in and outside of Zuora.

Join us and make shift happen!

What you’ll do & achieve:

Complete Zuora’s in depth onboarding and sales training and maintain expert knowledge of Zuora’s messaging, products and services and unique sales approach
Generate new business opportunities to fuel Zuora’s pipeline and growth
Collaborate with and leverage teammates (Sales Management, Account Executives, Marketing, Product, etc.) to develop targeted lists, call strategies and messaging to drive opportunities
Utilize business and industry knowledge to research and develop accounts accounts, identify key players, generate interest, create/identify compelling events, etc.
Outbound prospecting to companies via cold calls, email, marketing campaigns, social selling, etc.
Conduct high-level discovery and educational conversations with Senior Executives (C-Level, VP/Director) in target accounts
Exceed monthly/quarterly quotas for Sales Qualified Leads (SQLs)
Manage, track, and report on all activities and results using Salesforce

What you’ll need to be successful:

Interest in a career in Sales or in Sales Leadership
Knowledge of business process, roles, and organizational structure
Ability to work in a high-energy, collaborative sales team environment; a true team player
Positive and energetic phone skills, excellent listening skills, strong writing skills
A self-starter with a track record of successful, credible achievements
Passionate about technology, business, and winning
Proficient in using Salesforce, LinkedIn and cold-calling experience preferred

Chennai, Tamil Nadu, India

Manager, Sales Development (Northern Europe)

Location : London (Soho)

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behaviour, and disrupt market segments to gain competitive advantage.

Our growth story is only just beginning and our Sales team is pivotal in sustaining our rapid growth across the globe. We are looking for a highly collaborative, outcome-oriented Sales Development Manager (Northern Europe) with an entrepreneurial spirit to help us take on this huge market opportunity. See www.zuora.com

Responsibilities include:

Manage all aspects of the sales qualification funnel from inbound qualification to
outbound prospecting by region, segment, and vertical.
Demonstrate ability to coach team in driving opportunities down the funnel by
collaborating with Account Executives, getting wider in accounts, and expanding the
value prop of Zuora within Prospect Accounts.
Partner with sales to establish strong creation, allocation, and acceleration of pipeline to
fuel Zuora’s sales teams
Manage reporting to sales leadership on a weekly basis, with ad-hoc reporting as
needed
Identify future goals and enable team members rapid career advancement to sales
positions
Measure and monitor sales funnel activity for predictable pipeline building. Analyse and
interpret key metrics, recommend changes and drive continuous improvement
Develop and improve sales enablement tools including drafting scripts, testing
messaging and documenting templates and processes
Manage past the number and find ways to enhance Zuora’s sales process to generate a
higher quantity and more efficient bookings

Job Requirements

You will have recently transitioned from an individual contributor sales development representative role into a management position and therefore be in a unique position to understand what it takes to build and lead a high-performance business development team.
5-6 years of experience in marketing, lead generation, sales development or relevant
sales experience required
3-5 years proven leadership and staff development skills, including building and
managing a team of 5+ sales development reps
Proven track record of managing and scaling to a large staff count.
Track record of successfully developing staff members and strong promotion/attrition
Metrics-driven, and the ability to showcase examples of demand generation campaigns
or Sales Development motions
Demonstrated ability to provide positive cultural influence over groups
Strong knowledge and experience using Salesforce.com and general systems savvy.
Ability to collaborate and develop strong, cross-functional business relationships
Ability to develop strategic and tactical plans on an ongoing basis to sales and marketing
leadership
Deep understanding, passion and experience in business application software sales
Bachelors or Masters Degree in Business Administration or Management or a related
field preferred

Sales Engineering

Sales Engineer

Hello world! We’re Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our 4.5+ rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

Sales Engineer/Customer Engineers Success Job Description:

Zuora Sales /Customer Success Engineer work in the field, hand in hand with Zuora Enterprise/Strategic Account Executives to close business or renew existing customers. At Zuora, the company mission for a Sales /Customer Success Engineer is to achieve a technical win over all competition and demonstrate how Zuora will allow the world’s largest companies to grow and become successful in The Subscription Economy.

As a Sales /Customer Success Engineer, you will get the unique opportunity to work with an enviable range of Enterprise/Strategic customers as we continue to grow our regional business.

Responsibilities

Work closely with the Sales Team in being the technical subject matter expert for Zuora and its application in the customers business and IT landscape.
Analyze and understand customers objectives and the current business and technical situation in the respective context of the customer engagement.
Manage the technical selling within the customer engagement sales process by meeting the customers decision criteria and differentiating against any competition.
Create use case specific product demonstrations mapped to customers strategic objectives to address their business issues and show business value.
Conduct presentations and workshops to decision makers and C-Level audiences on the Zuora platform.
Create and contribute to RFX’s, Value Propositions, Value Assessments and PoCs as needed within each customer engagement
Retain and grow the revenue for existing Zuora customers, owning renewal of customer base and churn target
Anticipate customer's future needs and requirements by serving as the customer’s voice to the entire Zuora organization, including product, marketing, professional services and sales
Serve as a key “Voice of the Customer” internally at Zuora, as well as serve as Executive Sponsor and key business partner for strategic customers.
Work with customers to develop a success plan that outlines how Zuora adoption will address their critical needs both immediately and, in the future
Create and contribute to reusable assets, demos, architectures, and solutions to share across the team.
Display initiative, self motivation and deliver high quality results along with meeting all expectations for both internal and external customers.

Who you Are

The ideal candidate wants to be the go-to person for companies transitioning to the Subscription Economy. You’ll have technical / business experience in a client facing role, such as pre-sales or customer success or consulting, and must be self-motivated with a strong desire to learn and become an expert on the entire quote to cash cycle for modern recurring revenue enterprise businesses.

5+ years relevant experience in complex technical enterprise/strategic sales or IT business consulting or customer success preferably in similar or related solutions.
Familiarity with quote to cash processes and supporting SaaS or related Cloud technologies.
Understanding of subscription / recurring billing and respective challenges is highly desired.
Understanding of the digital transformation agenda within modern businesses.
Strategic thinker with the ability to build and present robust product demos and compelling visions, combined with excellent written and verbal communication skills needed to develop customer relationships by listening to, understanding and anticipating customer needs (Business and IT).
Demonstrated strong consultative skills. Comfortable presenting to a variety of audiences as diverse as CIOs, Sales Operations, CFOs and Finance teams, COOs, CEOs and Line of Business Managers.
Experience in process analysis and solution architectures.
Comfortable working in an entrepreneurial, high growth and pressurised environment.
Proven time management skills in a dynamic team environment.
Inquisitive, passionate and able to grasp new technology concepts quickly and think creatively.
Strong story-telling and value selling skills.
Willing and able to travel occasionally.
S. in Engineering / Computer Science or a related technology field is strongly preferred.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

Sales Engineer

Stockholm, Stockholms län, Sweden

Sales Engineer Job Description:

Zuora Sales Engineers work in the field, hand in hand with Zuora Enterprise/Strategic Account Executives to close business. At Zuora, the company mission for a Sales Engineer is to achieve a technical win over all competition and demonstrate how Zuora will allow the world’s largest companies to grow and become successful in The Subscription Economy.

As a Sales Engineer, you will get the unique opportunity to work with an enviable range of Enterprise/Strategic customers as we continue to grow our regional business.

Responsibilities

Work closely with the Sales Team in being the technical subject matter expert for Zuora and its application in the customers business and IT landscape.
Analyze and understand customers objectives and the current business and technical situation in respective context of the customer engagement.
Manage the technical selling within the customer engagement sales process by meeting the customers decision criteria and differentiating against any competition.
Create use case specific product demonstrations mapped to customers strategic objectives to address their business issues and show business value.
Conduct presentations and workshops to decision makers and C-Level audiences on the Zuora platform.
Create and contribute to RFX’s, Value Propositions, Value Assessments and PoCs as needed within each customer engagement.
Coordinate and lead close collaboration with Zuora Professional Services or partners in overall design and implementation approach through to technical closure.
Create and contribute to reusable assets, demos, architectures and solutions to share across the team.
Responsible for technology transfer to other SEs within your region and be a front line liaison on customer feature requirements and recommendations into Product Management.
Display initiative, self motivation and deliver high quality results along with meeting all expectations for both internal and external customers.

Who you Are

The ideal candidate wants to be the go-to technical consultant for companies transitioning to the Subscription Economy. You’ll have technical / business experience in a client facing role, such as pre-sales or consulting, and must be self-motivated with a strong desire to learn and become an expert on the entire quote to cash cycle for modern recurring revenue enterprise businesses.

5+ years relevant experience in complex technical enterprise/strategic sales or IT business consulting preferably in similar or related solutions.
Familiarity with quote to cash processes and supporting SaaS or related Cloud technologies.
Understanding of subscription / recurring billing and respective challenges is highly desired.
Understanding of the digital transformation agenda within modern businesses.
Strategic thinker with the ability to build and present robust product demos and compelling visions, combined with excellent written and verbal communication skills needed to develop customer relationships by listening to, understanding and anticipating customer needs (Business and IT).
Demonstrated strong consultative skills. Comfortable presenting to a variety of audiences as diverse as CIOs, Sales Operations, CFOs and Finance teams, COOs, CEOs and Line of Business Managers.
Experience in process analysis and solution architectures.
Comfortable working in an entrepreneurial, high growth and pressurised environment.
Proven time management skills in a dynamic team environment.
Inquisitive, passionate and able to grasp new technology concepts quickly and think creatively.
Strong story-telling and value selling skills.
Willing and able to travel occasionally.
B.S. in Engineering / Computer Science or a related technology field is strongly preferred.
Sales Engineer Job Description:

Zuora Sales Engineers work in the field, hand in hand with Zuora Enterprise/Strategic Account Executives to close business. At Zuora, the company mission for a Sales Engineer is to achieve a technical win over all competition and demonstrate how Zuora will allow the world’s largest companies to grow and become successful in The Subscription Economy.

As a Sales Engineer, you will get the unique opportunity to work with an enviable range of Enterprise/Strategic customers as we continue to grow our regional business.

Responsibilities
- Work closely with the Sales Team in being the technical subject matter expert for Zuora and its application in the customers business and IT landscape.
- Analyze and understand customers objectives and the current business and technical situation in respective context of the customer engagement.
- Manage the technical selling within the customer engagement sales process by meeting the customers decision criteria and differentiating against any competition.
- Create use case specific product demonstrations mapped to customers strategic objectives to address their business issues and show business value.
- Conduct presentations and workshops to decision makers and C-Level audiences on the Zuora platform.
- Create and contribute to RFX’s, Value Propositions, Value Assessments and PoCs as needed within each customer engagement.
- Coordinate and lead close collaboration with Zuora Professional Services or partners in overall design and implementation approach through to technical closure.
- Create and contribute to reusable assets, demos, architectures and solutions to share across the team.
- Responsible for technology transfer to other SEs within your region and be a front line liaison on customer feature requirements and recommendations into Product Management.
- Display initiative, self motivation and deliver high quality results along with meeting all expectations for both internal and external customers.
Who you Are

The ideal candidate wants to be the go-to technical consultant for companies transitioning to the Subscription Economy. You’ll have technical / business experience in a client facing role, such as pre-sales or consulting, and must be self-motivated with a strong desire to learn and become an expert on the entire quote to cash cycle for modern recurring revenue enterprise businesses.
- 5+ years relevant experience in complex technical enterprise/strategic sales or IT business consulting preferably in similar or related solutions.
- Familiarity with quote to cash processes and supporting SaaS or related Cloud technologies.
- Understanding of subscription / recurring billing and respective challenges is highly desired.
- Understanding of the digital transformation agenda within modern businesses.
- Strategic thinker with the ability to build and present robust product demos and compelling visions, combined with excellent written and verbal communication skills needed to develop customer relationships by listening to, understanding and anticipating customer needs (Business and IT).
- Demonstrated strong consultative skills. Comfortable presenting to a variety of audiences as diverse as CIOs, Sales Operations, CFOs and Finance teams, COOs, CEOs and Line of Business Managers.
- Experience in process analysis and solution architectures.
- Comfortable working in an entrepreneurial, high growth and pressurised environment.
- Proven time management skills in a dynamic team environment.
- Inquisitive, passionate and able to grasp new technology concepts quickly and think creatively.
- Strong story-telling and value selling skills.
- Willing and able to travel occasionally.
- B.S. in Engineering / Computer Science or a related technology field is strongly preferred.

Sales Engineer