ZUORA IS HIRING

Head of Global Customer Advocacy

The Zuora Corporate Data Team drives the overall vision of a “Company Powered by Data”. The team's mission is to enable all other teams to manage and use data effectively to make better decisions, by supporting data governance across the organization and by providing high-quality datasets and metrics through self-service tools.

As Senior Data Analyst on the Zuora Corporate Data Team, you'll have the opportunity to support Zuora's vision for data:

Working cross-functionally to define and implement policies for data governance, including protocols and controls for creating and updating data, change management
Computing metrics and KPIs related to corporate finances, internal processes and product usage, to help executives track the state of the business is real time
Curating a shared corporate data model that helps all teams to foster collaboration and communication about customers, products and end-to-end processes
Working with engineers to implement continuous monitoring and validation of data quality
Working with the team and with end users to design effective reports and visualizations for a wide variety of use cases

Specific skills that you'll have a chance to learn and refine include:

Complex SQL for data transformation and for analytics
Time series analysis for understanding trends
Basic statistical analysis, particularly for monitoring data quality

As a data analyst, advancing your career depends on much more than your ability to solve isolated technical problems. Joining the Corporate Zuora Data Team will also give you the opportunity to develop the whole range of skills you need to scale your effectiveness as a product builder and organizational leader:

Working directly with end users in a variety of different roles to understand business requirements and identify appropriate technical solutions
Writing design and implementation documentation
Running a transparent, predictable software delivery lifecycle, including planning, testing and release management

Successful candidates for this position should be able to demonstrate a solid foundation as data analysts, aptitude for building data products, excellent communication skills, and a strong desire to learn. Desirable previous experience includes:

management consulting
building data products (such as the analytics features of a business application) for external customers
supporting internal customers as part of a BI or data team
performing the role of technical business analyst on a finance, sales, marketing or “growth” team

Customer Primacy

New York, NY, United States

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

The Customer Primacy team defines, drives, and coordinates our central strategy around customers – including the overall customer experience, integrated customer data, and measurable customer value. Customer Primacy consists of a small, full-stack team that works closely with all parts of the organization, from Marketing to Customer Success, to partner on initiatives and make Zuora a more customer-centric organization. Success is measured by helping the company increase NPS, decrease churn, and improve overall net retention.

THE ROLE

The Head of Global Customer Advocacy will be pivotal in building a strategy for long-term customer success and retention. We are looking for a highly collaborative, hands-on Customer Advocacy leader that has ambitions to build out this new function at Zuora and own the global, customer advocacy strategy.

You will be part of our central Customer Primacy team. This is a highly cross-functional role in a small, high-impact group of the company. This is your chance to:

Drive strategy and build a new, global program from the ground up.
Connect with 1000+ leading subscription companies around the world that we are grateful to call Zuora customers.
Work alongside a world-class strategy team, including the Chief Customer Officer, Head of Customer Experience, Head of Customer Data, and Head of Subscription Strategy.
Collaborate closely with multiple teams across the company, including Marketing, Customer Success, Sales, the Subscribed Institute, and more.

We are looking for a leader to build a successful Customer Advocacy program where:

Zuora’s customers opt-in to participate in a valuable Advocacy program year after year.
Zuora has an ongoing pipeline of new Customer Advocates in each of our key verticals.
Our Customer Advocacy program is self-sustaining and scalable across a global team.

WHAT YOU’LL ACHIEVE

Build the Customer Advocacy program, and define a system that can identify Advocates and create value for customers that participate.
Use customer data and partner with Customer Success to identify best-fit Advocates.
Oversee communications with all Advocates, and segment customer advocacy activity based on each customers’ participation preference.
Spearhead the Customer Advocacy program amongst our customer base as well as with our Field teams, and create a system to build ongoing participation.
Partner with Marketing and Sales to ensure an ongoing pipeline of Advocates for sales reference calls and customer case studies.

WHAT YOU’LL NEED TO BE SUCCESSFUL

You have built a Customer Advocacy program in the past and have 5+ years experience in Marketing or Customer Success at a B2B software company.
You are proactive, and biased towards action. We’re a small team and building a lot from scratch. You’ll be asked to learn, be creative, and prioritize what makes the biggest impact.
You love to collaborate. You like to talk to customers, and you have the interpersonal skills to work with many cross-functional teams such as Sales, Marketing, and Customer Success.
You think of yourself as a strategic leader that can be an agent of change, find new solutions for problems, and champion for our customers.
You have a strong passion for serving and understanding customers.
You are creative, and come up with strategic marketing campaigns to drive awareness and adoption for the Advocacy program.
You are analytical, and can use data to find best-fit advocates as well as determine marketing effectiveness and ROI of customer engagement efforts.
You have expert-level knowledge of B2B marketing, B2B SaaS sales cycles, and Customer Marketing best practices.
You are excited by the prospect of creating something new rather than continuing what has already been done before.

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Customer Success

Customer Success Manager

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

We are seeking a proven Customer Success professional to build, lead and scale a best-in-class Customer Success function to support Zuora’s growth ambitions: to be the company to whom the world’s best companies turn to for driving the technology and business transformations necessary to win in the Subscription Economy.

You will build lasting relationships with our most important clients from successful launches to identification of new use cases, and ongoing strategic support that increases satisfaction, maximizes the Zuora experience and ultimately drives revenue retention and growth. We win when our customers win.

As our Customer Success Manager you will manage day-to-day operational and long term strategic business relationships with Zuora’s strategic customers. The CSM promotes adoption of Zuora’s products and services and positions Zuora to meet the current and future business requirements of our customers. The CSM will also play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements. Cultivating key customers as Zuora advocates in the Zuora community and subscription economy is a requirement for this role.

The CSM will have excellent working relationships with other representatives of Zuora who will be active within their account(s). Specifically, a strong collaborative partnership with the Sales, Support, Services and Product teams will be key to this role. The CSM is a positive advocate for the customer within Zuora and will be a professional representative at all times in this post-sale role.

The keys to success in this role are the ability to facilitate work sessions with all levels in a customer organization, troubleshoot to identify gaps between best practice and actual usage of Zuora, and clearly communicate recommendations that enable the customer to fully adopt Zuora in order to grow their business in the Subscription Economy. Join us and make shift happen!

What you’ll do & achieve:

Retain and grow the revenue for existing Zuora customers, owning renewal of customer base and churn target.
Support customers coming out of implementation and launch and assist with accelerating time to revenue for the customer and Zuora.
Define operational metrics, objectives and key results for your customers. Achieve operational excellence by continuous measurement and communication of these to peers and leadership.
Standardize CSM customer engagement and measure its impact at each stage of the customer lifecycle.
Serve as a key “Voice of the Customer” internally at Zuora, as well as serve as Executive Sponsor and key business partner for strategic customers.

Work with customers to develop a success plan that outlines how Zuora adoption will address their critical needs both immediately and, in the future.
Partner with sales leadership to grow Zuora revenue via upsells while providing an ideal customer experience.
Conduct optimization workshops to document business processes, identify opportunities for improvements and gaps in best practices, and create and present recommendations to customers who have deployed Zuora Billing and Revpro.
Anticipate customer's future needs and requirements by serving as the customer’s voice to the entire Zuora organization, including product, marketing, professional services and sales
Trusted Advisor for key business owners and executives including CxOs
Cultivate relationships with key customer roles from functional owners to senior management
Proactively identify where and how Zuora capabilities can deliver incremental business value
Recommend solutions to changing client requirements and emergent problems by carefully identifying and assessing all risks and benefits of possible approaches
Build account expansion and retention plan with Account Executive with clear objectives, requirements and action plan that delineates roles, responsibilities and target timelines with the aim of driving value within their current contract with Zuora.
Ensure satisfactory resolution of Zuora-related technical issues, including coordination of cross-departmental Zuora resources (e.g., Support, Professional Services engagements)
Drives adoption through innovation, product demonstration and customer alignment
Serves as a the customer’ advocate to other Zuora resources in Product, Services, and Sales, as needed
Defines and executes a Success Plan addressing conflict along the way

What you’ll need to be successful:

4+ Years in a customer-facing or Customer Success role within an enterprise software or software-as-a-service organisation.
Familiarity with implementation and support of Financial, ERP, CRM or other large scale business systems
Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment
A passion for Customer Engagement and service mentality
Proven record of creating and maintaining business partnerships and relationships “do-er” mentality with a hands-on, passionate, curious, persistent approach and the grit to get things done
Strong ability to align technical concepts & features to business needs
Resourceful and creative problem solving skills in order to provide optimal business or technical solutions
Excellent oral and written communication skills along with an ability to work cross-functionally with a broad range of internal and external clients
Demonstrated effectiveness at facilitating workshops as well as excellent communication and presentation skills, both verbal and written
Outstanding presentation development and delivery skills, with the ability to speak to end users and C-level Executives
Excel in a collaborative, team environment while able to work independently with minimal supervision
Outstanding organizational skills and the ability to manage multiple tasks and requests
Proven ability to present technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
Experience working with a cross-functional and geographically dispersed team and customer base.
Bachelor’s Degree or equivalent experience
Travel up to 40% of the time (including some possible international travel)

About Zuora

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our 4+ rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

Customer Success Manager

Director, Customer Success Renewals

CSM will help Zuora customers consistently realize the value of the Zuora solution by maximizing optimal adoption and becoming a true advocate and partner in their business growth and transformation journey. CSMs will work together cross-functionally with Sales, Sales Engineers, Solution Architects, Support to create a positive experience which will showcase how the emphasis on value and production adoption will lead to increased opportunities and better customer.

What you’ll do & achieve:

Retain and grow the revenue for existing Zuora customers, owning renewal of customer base and churn target.
Cultivate relationships with key customer roles from functional owners to senior management
Define operational metrics, objectives and key results for your customers. Achieve operational excellence by continuous measurement and communication of these to peers and leadership.

Work with customers to develop a success plan that outlines how Zuora adoption will address their critical needs both immediately and, in the future.
Conduct optimization workshops to document business processes, identify opportunities for improvements and gaps in best practices, and create and present recommendations to customers who have deployed Zuora Billing and Revpro.
Anticipate customer's future needs and requirements by serving as the customer’s voice to the entire Zuora organization, including product, marketing, professional services and sales

What you’ll need to succeed:

4+ years of experience in one of following areas: Consulting, Customer Success, Account Management/sales,solution architect or another client-facing role
Business acumen, insight, and excellent communication skills
Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment
Strong ability to align technical concepts & features to business needs
Resourceful and creative problem solving skills in order to provide optimal business or technical solutions
Excellent oral and written communication skills along with an ability to work cross-functionally with a broad range of internal and external clients
Demonstrated effectiveness at facilitating workshops as well as excellent communication and presentation skills, both verbal and written
Outstanding presentation development and delivery skills, with the ability to speak to end users and C-level Executives
Excel in a collaborative, team environment while able to work independently with minimal supervision
Outstanding organizational skills and the ability to manage multiple tasks and requests
Proven ability to present technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
Experience working with a cross-functional and geographically dispersed team and customer base.
Native level Japanese and Business level English (reading/writing) are required.

Preferred

Familiarity with implementation and support of SaaS, Financial, ERP, CRM , SCM , or other large scale business systems
Experience in working with complex, multi-divisional, multi-geographical customers

To be successful in this role, you will need to be driven, curious, intelligent and deeply passionate about renewal operations. You will remove barriers to customer retention and collaborate with the broader sales and customer success team to deliver a high value customer experience at time of renewal, and accurate forecasting. This is a demanding role that requires strong leadership, priority management and interpersonal skills.

Key Objectives

Optimize and scale renewal operations and revenue forecast process
Drive renewal best practices portfolio wide, helping to build out training and foster a culture of learning
Extract insights from renewal data and recommend tactics to improve results
Identify and help build out vital collateral for retention

Experience, Skills

3-5 years of Renewals or Pre-sales Operations in a high-growth technology businesses (Finance, ERP, cloud infrastructure, enterprise SaaS)
1+ years experience managing a regional or global, renewal or operations team
Strong analytical skills and business acumen
Experience managing a range of renewals sizes; from high velocity, low touch renewals to low velocity, high touch
Develop, track and manage renewals forecasts via Clari and SalesForce in line with set targets, strategic plans
Data expert – Querying and scoping (SDFC,Clari), analysis and modeling (excel, gsheet), summarizing (pivot tables, charts, slides, written explanation), reporting (dashboards, repositories)
Exceptional interpersonal and influence skills. Experience driving cross-functional projects end-to-end. Ability to negotiate priorities across organizations at all levels with competing priorities
Identify “at-risk” renewal clients early in the cycle and develop resolution strategies, escalating wherever appropriate
Contribute to, develop and manage renewal business practices and process documentation for field enablement
Knowledgeable about Financial best practices – booking policy, rev rec, commissions mgmt related to renewals, co-terms, expansions, and ACV, TCV, ARR
Knowledgeable and fluent on renewal metrics
Salesforce expertise and ability enabling hands-on assessment of renewal status, forecast, and deal risk, thru report and dashboard creation

Objectives

Work with cross functional teams like Product, Strategy, and Finance to champion impactful process improvement and automation for the benefit of Renewals
Build and maintain reports for key metrics such as renewal revenue, bookings, retention rate, and overall customer health
Proactively drive a high degree of CRM data quality by leveraging creative system solutions and delivering end user training
Grow business in a strategic manner, i.e. creating new processes and initiatives
You will own, drive, and lead the renewals process in collaboration with the sales team to preserve ensure we hit company objectives
You will maintain and report an accurate rolling 12+ month forecast of renewals globally
Develop playbook for renewal engagement maximizing revenue retention

About Zuora

At Zuora, every employee is the CEO of their career and leading our mission are over 1,000 passionate and innovative ZEOs. ZEO Culture isn’t an empty branding effort. We take it very seriously and we have a daring desire to do things differently. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

London, Greater London, England, United Kingdom

Renewals Manager

OUR VISION: THE WORLD. SUBSCRIBED.

*Please only apply if you can speak fluent english & french*

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customisation, not generalisation. Constant improvement, not planned obsolescence.

THE ROLE

The Renewals Manager is responsible for owning and executing a portfolio of renewal contracts in an assigned territory. The ideal Renewals Manager is an experienced professional with a full understanding of the SaaS contracting space. They are responsible for minimising financial attrition, locking in favourable terms with our clients, identifying growth and providing insights to the business that improve future outcomes.

To be successful in this role, you will need to be driven, curious, intelligent and deeply passionate about renewals. You will remove barriers to customer retention and collaborate with the broader sales and customer success team to deliver a high value customer experience at time of renewal. This is a demanding role that requires strong priority management and interpersonal skills.

WHAT YOU'LL DO & ACHIEVE

Be a member of the global renewals team, contributing to the success of both the team and Zuora as a whole
Leverage customer data, analytics, insights, and behaviour to assess the health of each renewal well in advance
Take ownership of renewal opportunities, forecasting, negotiation and engaging internal resources to close renewals prior to contract expiration
Accurately maintain/update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop solutions
Identify up-sell or cross-sell opportunities within each account and hand off to the account team
Performs outbound renewal activities such as discovering and educating new stakeholders and renewals qualifications for existing customers
Maintains accurate Renewal Health Detail through scheduled calls, follow-up emails and updates in Salesforce, Clari, and Gainsight
Recognise and escalate difficult technical or business issues within Sales, Customer Support, and any other parts of organisation, to work a solution which results in prompt sales closure and optimal customer satisfaction

WHAT YOU'LL NEED TO BE SUCCESSFUL

Please only apply if you can speak fluent english & french
Multi year experience in renewals, account management, inside sales, or renewals operations
Strong negotiation skills with experience driving contracts to completion on time
Experience in quota carrying sales role with proven achievement
An expert with contract negotiation and account management across a range of renewals sizes; from high velocity, low touch renewals to low velocity, high touch
A proven track-record of meeting or exceeding renewal or quota attainment
Have excellent written and verbal communication
A passion for building relationships and solution outcomes with customers
Have strong project management, organisational skills and process management
Own and drive the renewals process for customers in collaboration with the sales team to preserve ensure we hit company objectives
Actively engage with key sales leaders and decision-makers to identify customer requirements and uncover roadblocks to ensure on-time renewals and retention goals
Maintain and report an accurate rolling 12+ month forecast of renewals globally

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, colour, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Strategic Customer Success Manager

Strategic Customer Success Manager

Role

The Strategic CSM manages both the day-to-day operational and long term strategic business relationship with Zuora’s key strategic customers. They play a pivotal role in ensuring that Zuora is viewed as and remains a strategic technology and business partner. The Strategic CSM promotes adoption of Zuora products and services and positions Zuora to meet the current and future business requirements of our customers. The Strategic CSM will also play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements. Cultivating key customers as Zuora advocates in the Zuora community and subscription economy is a requirement for this role. Finally, the Strategic CSM helps drive customers’ business initiatives and optimize their processes aligned with Zuora’s technology to drive the growth and expansion of customer's business and the resulting growth of Zuora’s footprint and volume of business.

The Strategic CSM will have excellent working relationships with other representatives of Zuora who will be active within their account(s). Specifically, a strong collaborative partnership with the Sales Account Executive is key to this role. The Strategic CSM is a positive advocate for the customer within Zuora and will be a professional representative at all times in this post-sale role.

Responsibilities

Dedicated full-time Executive level asset for Strategic Accounts
Trusted Advisor for key business owners and executives including CxOs
Partners with CxO’s to develop a transformation roadmap
Cultivate relationships with key customer roles from functional owners to senior management
Proactively communicate relevant application, infrastructure, and product changes
Work with customer to optimize usage of Zuora including but not limited to: business process optimization, performance monitoring, training, and user adoption
Possesses the ability to interface with C-level executives to drive program strategy and ROI
Proactively identify where and how Zuora capabilities can deliver incremental business value
Frequent multi-level communications through executive business reviews, QBRs, etc.
Aligns the customer roadmap to Zuora current capabilities and future product direction
Recommend solutions to changing client requirements and emergent problems by carefully identifying and assessing all risks and benefits of possible approaches
Build account expansion plan with Account Executive with clear objectives, requirements and action plan that delineates roles, responsibilities and target timelines with the aim of driving value within their current contract with Zuora.
Ensure satisfactory resolution of Zuora-related technical issues, including coordination of cross-departmental Zuora resources (e.g., support tickets, Professional Services engagements) and partners
Make recommendations and manage communication plans between Zuora and its clients’ organizations
Drives adoption through innovation, product demonstration and customer alignment
Identify and cultivate opportunities to grow Zuora’s footprint within existing customer accounts. Coordinate with Sales Account Executive to support active sales campaigns
Serves as a liaison to other Zuora resources in Product, Services, and Sales, as needed
Serves in a ‘boundary spanning role’ across internal and external functions and partners
Active participation in Governance and Steering committees
Defines and executes a Success Plan addressing conflict along the way

Qualifications

4 year degree in a technology and or business related field
Strong business acumen and ability to provide sound business judgment
7 years customer-facing experience in customer success, technical sales, or professional services
Experience in the high tech industry, preferable in a Software as a Service (SaaS) environment
Strong account management, client service and/or management consulting experience
Successful candidates must have strong communication and problem solving skills, customer focus and results orientation
Executive presence. Comfort with ambiguity and C-level communication
Proven ability to present technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
In depth knowledge of scalable Enterprise web applications (CRM, CPQ, ERP, GL)
Experience working with a cross-functional and geographically dispersed team and customer base.
Travel up to 40% of the time (including some possible international travel)

Application Support Engineer

Responsibilities

Dedicated full-time Executive level asset for Strategic Accounts
Trusted Advisor for key business owners and executives including CxOs
Partners with CxO’s to develop a transformation roadmap
Cultivate relationships with key customer roles from functional owners to senior management
Proactively communicate relevant application, infrastructure, and product changes
Work with customer to optimize usage of Zuora including but not limited to: business process optimization, performance monitoring, training, and user adoption
Possesses the ability to interface with C-level executives to drive program strategy and ROI
Proactively identify where and how Zuora capabilities can deliver incremental business value
Frequent multi-level communications through executive business reviews, QBRs, etc.
Aligns the customer roadmap to Zuora current capabilities and future product direction
Recommend solutions to changing client requirements and emergent problems by carefully identifying and assessing all risks and benefits of possible approaches
Build account expansion plan with Account Executive with clear objectives, requirements and action plan that delineates roles, responsibilities and target timelines with the aim of driving value within their current contract with Zuora.
Ensure satisfactory resolution of Zuora-related technical issues, including coordination of cross-departmental Zuora resources (e.g., support tickets, Professional Services engagements) and partners
Make recommendations and manage communication plans between Zuora and its clients’ organizations
Drives adoption through innovation, product demonstration and customer alignment
Identify and cultivate opportunities to grow Zuora’s footprint within existing customer accounts. Coordinate with Sales Account Executive to support active sales campaigns
Serves as a liaison to other Zuora resources in Product, Services, and Sales, as needed
Serves in a ‘boundary spanning role’ across internal and external functions and partners
Active participation in Governance and Steering committees
Defines and executes a Success Plan addressing conflict along the way

Qualifications

4 year degree in a technology and or business related field
Strong business acumen and ability to provide sound business judgment
7 years customer-facing experience in customer success, technical sales, or professional services
Experience in the high tech industry, preferable in a Software as a Service (SaaS) environment
Strong account management, client service and/or management consulting experience
Successful candidates must have strong communication and problem solving skills, customer focus and results orientation
Executive presence. Comfort with ambiguity and C-level communication
Proven ability to present technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
In depth knowledge of scalable Enterprise web applications (CRM, CPQ, ERP, GL)
Experience working with a cross-functional and geographically dispersed team and customer base.
Travel up to 40% of the time (including some possible international travel)

Customer Support

Senior Technical Support Engineer

OUR VISION: THE WORLD. SUBSCRIBED.

OUR MISSION:

We are seeking a Senior Technical Support Engineer to join the award-winning Zuora Customer Support team, recipient of four Stevie Awards which recognize the accomplishments and contributions of companies and business people worldwide.

Our vision is simple, to provide all customers just-in-time solutions empowering them to operate and grow their subscription business.

You will be challenged on a daily basis to understand our customers’ use cases and provide the best solutions – the learning will never stop!
We offer continuous career development and knowledge training.
Our management team grows and motivates individuals through coaching and mentoring, creating a rewarding and challenging work atmosphere.

Come join our subscription revolution!

THE OPPORTUNITY

Your day to day work required to,

Ensure an optimal level of customer services
Analyze, track and resolve customer issues in a prompt manner to ensure the highest level of client satisfaction
Prioritize based on severity and customer impact
Handle sensitive escalation issues and conflicting/competing priorities
Maintain product knowledge of new functionality and compliance changes
Monitor and manage application and back-end batch processes to ensure application uptime requirements and SLA compliance
Document solutions into Community articles, leveraging both configuration, customization, and integration
Participate in 24/7 global coverage plan, including weekend on-call and holiday coverage

OUR TECH STACK: Working and functional familiarity with Networking, Database, Java, AWS, SOAP & REST API, Kibana, Microservices, and common cloud-based platform technologies

Our vision is simple, to provide all customers just-in-time solutions empowering them to operate and grow their subscription business. Why work for Zuora Customer Support?

You will be challenged on a daily basis to understand our customers’ use cases and provide the best solutions – the learning will never stop!
We offer continuous career development and knowledge training.

Our management team grows and motivates individuals through coaching and mentoring, creating a rewarding and challenging work atmosphere

The team strives hard to get better version of oneself thereby contributing effectively to the team, organization, and our customers. The OKR is designed to bring the best version of each one, the template BVOY designed to bring out the productivity, efficiency, employee delight and customer delight experience while excelling in learning & development for career growth.

ZELO is a proven education, learning and onboarding program structured over 8 weeks for new ZEO. This iterative learning also includes completion of global certifications like Zuora Product Catalog Administrator and Zuora Administrator. The grading provides the opportunity for the ZEO to understand the areas of strength and work on Career path for them accordingly.

It's essential that you have…

BA/BS/MS (or equivalent) in a related discipline
A minimum of 2 – 5 years of proven success in enterprise application support and customer service (experience with SaaS would be awesome!)
A self-starter with the ability to work independently, yet able to account for their activity.
Be a creative, driven, and assertive Team Member always looking for ways to drive improved service and greater operational efficiencies and performance.
Ability to work in a globally distributed team environment, liaising with on-site teams and customers
Demonstrated ability to learn quickly in a fast-paced, multi-tasking development environment
Ability to work independently and be a self-starter. Proven results uncovering solutions that meet or exceed customer needs
A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies
Strong communication skills. Able to effectively develop materials that are appropriate for the audience
Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences
Knowledge of finance and revenue practices or a desire to become a subject matter expert in these disciplines

It would be really nice if you had…

Experience supporting payment, billing, or tax applications. Knowledge of payment gateway such as PayPal, Stripe, Cybersource, etc.
Experience with technologies supporting SaaS applications, including XML, Web Services, HTML, Java, and JavaScript

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-AP1

Technical Support Engineer

Job Summary

Zuora is seeking a Senior Technical Support Engineer to join our growing Global Support team in the Tokyo office. We are looking for someone with a strong technical background who is able to troubleshoot complex software applications and has excellent communication skills. Does that sound like you? If so, we look forward to hearing from you!

Key Responsibilities

Provide outstanding technical support to Zuora customers based in Japan and globally.
Answer product questions, report defects, troubleshoot, and do whatever it takes to resolve customer issues.
Work closely with engineering and product management teams to advocate for the customer and drive improvements to product functionality.
Own and drive customer issues from start to finish.
Become a product expert from both a business and technical standpoint.
Actively participate in our online Zuora Community, learning about customer pain points, answering customer questions, and posting solution articles in your domain of expertise.
Handle urgent escalation issues, ensuring we accurately prioritize based on severity and customer impact.

Minimum Requirements

BS or MS in Computer Science, Engineering, or related discipline. We will also consider other technical experience.
Minimum of 2 to 5 years application support experience (SaaS experience a plus).
Native Japanese speaker and intermediate English language skills or above. This position is focused on supporting Japanese customers, but you will also frequently use English when communicating with global customers and with your colleagues across Zuora.
Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely.
Ability to work with a global team and build strong cross-functional relationships.
Positive attitude and the ability to overcome adversity; ability to stay calm under pressure.
Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge. You will learn something new every day!

Bonus Requirements

Experience with technologies that support SaaS applications, such as XML, REST API, SOAP API, SQL, web services, HTML, Java, and JavaScript.
Experience with billing or financial enterprise applications.
Experience as a developer or QA engineer in an agile development environment.

Technical Support Engineer

Zuora is a SaaS company and the world’s foremost evangelist of the Subscription Economy®. Zuora’s leading subscription relationship management platform helps enable businesses in any industry to launch or shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, open new revenue streams, and disrupt market segments to gain competitive advantage. Zuora serves more than 800 companies around the world in every industry. The Subscription Economy Index (SEI) demonstrates that SEI companies are growing revenues approximately nine times faster than the S&P 500. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Denver, San Francisco, London, Paris, Beijing, Sydney, and Tokyo.

Job Summary

Zuora is seeking a Technical Support Engineer to join our growing Global Support team in the Beijing office, located in the beautiful Global Trade Center with easy access to transportation and top tier amenities. We are looking for someone with a strong technical background who is able to troubleshoot complex software applications and has excellent communication skills. Does that sound like you? If so, we look forward to hearing from you!

Key Responsibilities

Provide product support to Zuora customers.
Own and drive customer issues from start to finish. This might include answering questions, filing bugs, and reproducing, troubleshooting, and resolving all sorts of issues that customers might meet when using the product.
Become an expert on a given product domain from both a business and technical standpoint.
Work closely with engineering and product management teams to advocate for the customer and drive improvements to product functionality.
Actively participate in our online Zuora Community, learning about customer pain points, answering customer questions, and posting solution articles in your domain of expertise.
Handle urgent escalation issues, ensuring we accurately prioritize based on severity and customer impact.

Minimum Requirements

Degree in Computer Science, Engineering, or related. We will also consider other technical experience.
2+ years experience providing application support.
Excellent spoken and written English. The majority of our customer communications are in English.
Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely.
Ability to work with a global team and build strong cross-functional relationships.
Positive attitude and willingness to take on new challenges.
Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge. You will learn something new every day!

Bonus Requirements

Experience with billing or financial enterprise applications.
Experience with technologies that support SaaS applications, such as XML, REST API, SOAP API, SQL, web services, HTML, Java, or JavaScript.
Experience as a developer or QA engineer in an agile development environment.

Zuora is seeking a Technical Support Engineer to join our growing Global Support team in the Tokyo office. We are looking for someone with a strong technical background who is able to troubleshoot complex software applications and has excellent communication skills. Does that sound like you? If so, we look forward to hearing from you!

Zuoraグローバルサポートチームでは、テクニカルサポートエンジニアを募集しています。

ソフトウェアアプリケーションのトラブルシューティング経験が豊富で、顧客およびグローバルチームとのコミュニケーションスキルに自信がある方、ぜひご応募ください！

Key Responsibilities

Provide outstanding technical support to Zuora customers based in Japan and globally.
Answer product questions, report defects, troubleshoot, and do whatever it takes to resolve customer issues.
Work closely with engineering and product management teams to advocate for the customer and drive improvements to product functionality.
Own and drive customer issues from start to finish.
Become a product expert from both a business and technical standpoint.
Actively participate in our online Zuora Community, learning about customer pain points, answering customer questions, and posting solution articles in your domain of expertise.
Handle urgent escalation issues, ensuring we accurately prioritize based on severity and customer impact.

Minimum Requirements

BS or MS in Computer Science, Engineering, or related discipline. We will also consider other technical experience.
Minimum of 2 to 5 years application support experience (SaaS experience a plus).
Native Japanese speaker and intermediate English language skills or above. This position is focused on supporting Japanese customers, but you will also frequently use English when communicating with global customers and with your colleagues across Zuora.
Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely.
Ability to work with a global team and build strong cross-functional relationships.
Positive attitude and the ability to overcome adversity; ability to stay calm under pressure.
Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge. You will learn something new every day!

Bonus Requirements

Experience with technologies that support SaaS applications, such as XML, REST API, SOAP API, SQL, web services, HTML, Java, and JavaScript.
Experience with billing or financial enterprise applications.
Experience as a developer or QA engineer in an agile development environment.

Engineering & Techops

Cloud Architect

Principal & Senior Quality Engineers - Multiple roles

We are only accepting applications from candidates based in the USA and authorized to work in the USA. The person hired for this position will be expected to perform work within the United States.

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

Zuora’s TechOps teams are responsible for Data Center and Cloud infrastructures, monitoring performance and uptime, managing internal and external shared services, infrastructure services and more – for Zuora’s customer facing SaaS products and platforms. Our technologists sit across US, Beijing, India and remotely, using a follow-the-sun model to provide 24x7x365 coverage for critical functions and partner closely with our Engineering, Customer Support, Security, Global Services and Sales teams on a daily basis to keep our customers front and center.

YOUR MISSION: Build the most scalable, robust and efficient SaaS billing infrastructure on the planet

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

You will own the cloud infrastructure architecture to support the billing operations of some of the world’s largest global companies. With our transition to full cloud operations nearly complete, we now have the opportunity to step back and examine our end-to-end infrastructure—let’s leverage the latest in cloud-native architectural approaches and figure out how to get that in place. This is an incredible opportunity to push yourself technically and to develop your ability to lead an organization through change.

OUR TECH STACK: Java, Spring, Rest API, Microservices, Kafka, NodeJS, AWS, Kubernetes, Terraform, Python, AngularJS

WHAT YOU’LL ACHIEVE

Transition Zuora to a cloud-native architecture
Simplify our infrastructure—we support a small number of cloud services at incredible scale and we are darn good at it
Speed up innovation—production needs to be tight, but at the same time we need to allow engineering teams to experiment with new technologies and approaches to better serve our customers needs
Improve engineering efficiency—they are raving about what you have accomplished

WHAT YOU’LL NEED TO BE SUCCESSFUL

You know how to scale a cloud architecture and whilst you have done this a few times already, you are wise enough to know that context matters

You have deep experience with the core AWS offerings and wide experience with other AWS features

You are highly skilled at building relationships with engineering teams and shepherding architectural changes from inception to production implementation

Experience architecting a large-scale enterprise SaaS platform

Billing and/or ERP domain experience is highly desirable

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity Employer.

Principal Software Engineer

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

As a Senior or Principal Quality Engineer on our Revenue QE team, you will care deeply about ensuring the quality of mission-critical and large scale SaaS in an agile environment. You should be obsessed with quality engineering, continuous quality and productivity improvement, experienced and highly committed to creating world-class automation and tooling. Able to design and develop automation for various test strategies and level of testing and achieve 100% test automation.

THE OPPORTUNITY

Design and Develop test automation for Zuora’s flagship product Revenue
Strive for 100% test automation
Lead the projects to achieve high-quality software releases
Partner with development and other engineering teams within Zuora to define quality standards and methodologies
Drive continuous improvement plans in quality engineering and automation.
Deliver high-quality software releases on time our customers adore
Measure and report on quality metrics on a regular basis
Provide leadership, technical expertise and mentorship to help develop individual engineers on the team

OUR TECH STACK: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS

WHAT YOU’LL NEED TO BE SUCCESSFUL

BS/MS in Computer Science or equivalent degree
7+ years of quality engineering building enterprise SaaS software
Hands-on experience in building automation frameworks, tools, scenarios and test cases
Excellent verbal and written communication skills, ability to travel, focus on teamwork
Strong knowledge and experience in Java code, functionality and testing strategy
Strong experience in PL/SQL and Oracle
Proven track record of delivering releases on time with high quality

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-RA1

Principal Software Engineer

OUR VISION: THE WORLD. SUBSCRIBED.

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

We are looking for a Principal Software Engineer who is motivated to lead the architecture, design and development of cutting edge, large scalable and enterprise SaaS applications.

OUR TECH STACK: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS

Responsibilities

Drive culture of innovation to positively impact all of engineering.It covers driving code coverage to shipping a product on time, setting best practices framework and building industrialized reusable software components.
Comfortable with ambiguity, frequent changes and always find opportunity in uncertainty without worrying about social acceptance by demonstrating conviction to build better products and long term vision.
Lead technical discussions, design and challenge status quo to recommend the optimal path forward where all engineers may or may not agree.
Use your experience and knowledge to influence better software design, promote robust software engineering and bug prevention strategies, testability and security
Actively participate in the development process through writing and maintain application features and automated tests including unit tests, component tests, integration tests, functional tests,
Partner with DevSecOps team to drive secure, consistent, reliable delivery by driving consistent process of PRs, code reviews, Secure coding practices.
Collaborate with scrum teams to improve team's test coverage, sprint’s velocity and reduce bug-escape ratios.
Participate in application code and test code reviews with rest of the Scrum team
Took ownership of entire feature from concept to deployment working on cross-functional activities and mentor junior engineers
Contribute ideas to improve products as well as develop his/her skills, learn new technologies and languages, and continue to learn
This role requires more than 50% time to work on keyboard (writing code)

Qualifications

BS/MS/PHD in Computer Science, Electrical Engineering, or relevant degree.
Front end: Good experience in Angular JS ( 2nd priority skills)
Middleware: Strong and extensive experience in building highly scalable web applications using Java, Webservices, Microservices with ActiveMQ and SprintBoot
Backend: Strong experience in Oracle, PostgreSQL and good SQL skills
Extensive experience in Frameworks like Spring Core/MVC, Testing frameworks like JUnit/Mockito/Spring Test, Tools like Swagger/Git/Jenkins/uDeploy/Docker/Kubernetes/Ant etc.
Experienced in building highly scalable web applications and software quality (Test tools like SOAPUI/SOAtest/Selenium etc.), by owning both functional requirements of the product and also the non functional requirements
Active Open-Source projects, building libraries, tools and utilities, platform components-must have GitHub profiles to share.
Experience/Knowledge of cloud hyperscalers like AWS, Azure OR Google Cloud.
Solid experience in Agile methodologies, ceremonies & agile practitioner
Strong programming skills across technology components including API Services development and consumption using modern frameworks and open source technologies.
The ability to code in more than one programming language and experience with architectural patterns of large, high-scale applications.
Deep understanding of building secure software using modern security principles. High level of awareness of attacks and mastering your defenses with secure coding practices.
Ability to blend development with testing by participating in quality efforts.
Test Automation validation using Selenium / REST ASSURED framework
Able to work with remote teams based out in multiple locations.
Have strong communication skills complemented with right technical skills to drive meaningful discussions.
interested in learning new technologies and how to adopt them with quick prototyping & “Fail Fast’ Approach
Continuously mastering & refining data structures classes, sorting and searching algorithms to drive exponential performance improvements.
Enjoy working in a highly collaborative environment and value different opinions.
The Expertise we’re looking for
11+ years of software engineering experience in a hands on manner
At Least 2+ years of leading a team of at least 3-4 developers

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-AP1

Principal Software Engineer UI

Our Vision & Mission

We are looking for a Principal Engineer who is motivated to design, develop, test and operate cutting edge, large scalable and enterprise SaaS Products.

Responsibilities

Drive culture of innovation to positively impact all of engineering.It covers driving code coverage to shipping a product on time, setting best practices framework and building industrialized reusable software components.
Comfortable with ambiguity, frequent changes and always find opportunity in uncertainty without worrying about social acceptance by demonstrating conviction to build better products and long term vision.
Lead technical discussions, design and challenge status quo to recommend the optimal path forward where all engineers may or may not agree.
Use your experience and knowledge to influence better software design, promote robust software engineering and bug prevention strategies, testability and security
Actively participate in the development process through writing and maintain application features and automated tests including unit tests, component tests, integration tests, functional tests,
Partner with DevSecOps team to drive secure, consistent, reliable delivery by driving consistent process of PRs, code reviews, Secure coding practices.
Collaborate with scrum teams to improve team's test coverage, sprint’s velocity and reduce bug-escape ratios.
Participate in application code and test code reviews with rest of the Scrum team
Took ownership of entire feature from concept to deployment working on cross-functional activities and mentor junior engineers
Contribute ideas to improve products as well as develop his/her skills, learn new technologies and languages, and continue to learn
This role requires more than 50% time to work on keyboard (writing code)

Qualifications

BS/MS/PHD in Computer Science, Electrical Engineering, or relevant degree.
Front end: Good experience in Angular JS ( 2nd priority skills)
Middleware: Strong and extensive experience in building highly scalable web applications using Java, Webservices, Microservices with ActiveMQ and SprintBoot
Backend: Strong experience in Oracle, PostgreSQL and good SQL skills
Extensive experience in Frameworks like Spring Core/MVC, Testing frameworks like JUnit/Mockito/Spring Test, Tools like Swagger/Git/Jenkins/uDeploy/Docker/Kubernetes/Ant etc.
Experienced in building highly scalable web applications and software quality (Test tools like SOAPUI/SOAtest/Selenium etc.), by owning both functional requirements of the product and also the non functional requirements
Active Open-Source projects, building libraries, tools and utilities, platform components-must have GitHub profiles to share.
Experience/Knowledge of cloud hyperscalers like AWS, Azure OR Google Cloud.
Solid experience in Agile methodologies, ceremonies & agile practitioner
Strong programming skills across technology components including API Services development and consumption using modern frameworks and open source technologies.
The ability to code in more than one programming language and experience with architectural patterns of large, high-scale applications.
Deep understanding of building secure software using modern security principles. High level of awareness of attacks and mastering your defenses with secure coding practices.
Ability to blend development with testing by participating in quality efforts.
Test Automation validation using Selenium / REST ASSURED framework
Able to work with remote teams based out in multiple locations.
Have strong communication skills complemented with right technical skills to drive meaningful discussions.
Interested in learning new technologies and how to adopt them with quick prototyping & “Fail Fast’ Approach
Continuously mastering & refining data structures classes, sorting and searching algorithms to drive exponential performance improvements.
Enjoy working in a highly collaborative environment and value different opinions.
The Expertise we’re looking for
11+ years of software engineering experience in a hands on manner
At Least 2+ years of leading a team of at least 3-4 developers

About Zuora

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

Our Vision & Mission

We are looking for a Hands on Principal Software Engineer who would lead UI architecture, design and development of web-based applications.

Responsibilities

Lead the design and development of the next generation web application for Zuora’s flagship products.
Collaborate with product management, user experience (UX), software engineers and QE to design and develop Zuora’s next gen “Order to Revenue” Products
Understand the needs of users and to build applications that are intuitive and easy to use. Simplicity is key.
Perform detailed reviews of architecture, design, and code produced by other engineers.
Mentor SE1 & SE2 Engineers on best practices, consistent UI principles, reusable components and multi-device UI designs
Advocate for developing high quality software and promote best practices to produce reliable, maintainable and fault tolerant software.
Raise the bar on engineering practices and code quality.
Participate with the rest of the Zuora UI development community and contribute for the common good.
Act as enabler to convert UX designs to UI by working with design teams, Product managers & Back-end developers.

Qualifications

BTech/BE/BS/MS/PHD in Computer Science, Electrical Engineering, or relevant degree.
12+ years software development experience specializing in enterprise SaaS software.
Expert level hands on development experience using Angular 5+, Javascript,React, HTML,CSS, SASS, TypeScript, Bootstrap, Webpack or other front end technologies.
Strong application development experience with Java, Python or other object oriented programming languages

Hands-on experience in cloud and devops technologies (Docker, Terraform, AWS)
Good verbal and written communication.
Good understanding of of CI/CD, DevOps, JIRA, VSTS & other software development applications
Hands-on experience working on low/high fidelity design tools.

ABOUT ZUORA & OUR “ZEO” CULTURE

Security Engineer, DevSecOps, AppSec

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-AP1

Security Engineer, DevSecOps, AppSec

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

Zuora’s Security teams are responsible for Application & Product Security across our services, Cloud and Data Center infrastructure monitoring, managing internal and external shared services, infrastructure services and more – all with the mission of securing for Zuora’s customer facing SaaS products and platforms. Our technologists sit across US, Beijing, India and remotely, using a follow-the-sun model to provide 24x7x365 coverage for critical functions and partner closely with our Engineering, Customer Support, TechOps, IT, Global Services and Sales teams on a daily basis to keep our customers front and center.

YOUR MISSION:

Drive security context, understanding, and decision information into all phases of product development and delivery
Build/automate reconnaissance of API’s, Red Team, Blue Team Capabilities
Build/automate reporting Metrics and Analytics for key parts of the security program
Build/automate security configuration enforcement

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

We are looking for a DevSecOps Engineer with a passion for both building and breaking things to solve security problems in partnership with our Product and Engineering teams. You will have a chance to apply your skills and passion to improve the security of our product on a daily basis.

OUR TECH STACK: Java, Spring, Ruby, Rest APIs, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS, CI/CD tools (e.g. GitLab, Spinnaker, Jenkins, Ansible, Puppet, Terraform, python, go.), SIEM like SumoLogic, Splunk, ELK, SOAR like komand, demisto

WHAT YOU’LL ACHIEVE:

Provide security guidance to Engineering and Product teams.
Build threat models and conduct risk assessments for new features and services.
Perform design and code reviews (lots of them!).
Identify, triage, resolve, and manage security vulnerabilities identified in Zuora products.
Build libraries and tools to make software built and deployed at Zuora secure by default.
Make security an integral part of our CI/CD pipeline.
Perform internal penetration tests and participate in red team exercises.

WHAT YOU’LL NEED TO BE SUCCESSFUL:

2-5 years of security experience.
2-5 years of software development experience.
Strong understanding of Web application security, including hands-on exploitation skills coupled with defensive skills.
Familiarity with secure development practices and security testing techniques (SAST, DAST, fuzzing, etc.).
Familiarity with infrastructure and systems security domains.
Familiarity with web application security defense techniques and technologies (WAF, RASP, sanitization/validation, etc.
Familiarity with microservices architectures, platforms, and 12-factor design
Familiarity with relevant technologies (listed below)
Ability to read and reason in Java, and modest ability to build tools and automation in Python
Ability to explain complex security issues and their impact to diverse audiences.
Be a fast learner and have experience partnering with cross-functional teams.
BA/BS in Computer Science or similar technical degree or equivalent experience

RELEVANT TECHNOLOGIES:

JVM technology (Java, Kotlin, Scala) and related software frameworks (Dropwizard, Spring and SpringBoot)
Container and container infrastructure (e.g. Docker, containerd, k8s, Apache Mesos)
Cloud technology (e.g. AWS, Azure, GCP)
web protocol standards (REST, RPC, SOAP)
Unix/Linux
Javascript ecosystem (node.js), frontend (e.g. web components, angular, vue, react) and full-stack frameworks
Modest competency in common scripting and automation languages (Python, Ruby, Golang, etc.)

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-EW1

Security Engineer, DevSecOps, Vulnerability Management

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

YOUR MISSION:

Drive security context, understanding, and decision information into all phases of product development and delivery
Build/automate reconnaissance of API’s, Red Team, Blue Team Capabilities
Build/automate reporting Metrics and Analytics for key parts of the security program
Build/automate security configuration enforcement

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

WHAT YOU’LL ACHIEVE:

Provide security guidance to Engineering and Product teams.
Build threat models and conduct risk assessments for new features and services.
Perform design and code reviews (lots of them!).
Identify, triage, resolve, and manage security vulnerabilities identified in Zuora products.
Build libraries and tools to make software built and deployed at Zuora secure by default.
Make security an integral part of our CI/CD pipeline.
Perform internal penetration tests and participate in red team exercises.

WHAT YOU’LL NEED TO BE SUCCESSFUL:

2-5 years of security experience.
2-5 years of software development experience.
Strong understanding of Web application security, including hands-on exploitation skills coupled with defensive skills.
Familiarity with secure development practices and security testing techniques (SAST, DAST, fuzzing, etc.).
Familiarity with infrastructure and systems security domains.
Familiarity with web application security defense techniques and technologies (WAF, RASP, sanitization/validation, etc.
Familiarity with microservices architectures, platforms, and 12-factor design
Familiarity with relevant technologies (listed below)
Ability to read and reason in Java, and modest ability to build tools and automation in Python
Ability to explain complex security issues and their impact to diverse audiences.
Be a fast learner and have experience partnering with cross-functional teams.
BA/BS in Computer Science or similar technical degree or equivalent experience

RELEVANT TECHNOLOGIES:

JVM technology (Java, Kotlin, Scala) and related software frameworks (Dropwizard, Spring and SpringBoot)
Container and container infrastructure (e.g. Docker, containerd, k8s, Apache Mesos)
Cloud technology (e.g. AWS, Azure, GCP)
web protocol standards (REST, RPC, SOAP)
Unix/Linux
Javascript ecosystem (node.js), frontend (e.g. web components, angular, vue, react) and full-stack frameworks
Modest competency in common scripting and automation languages (Python, Ruby, Golang, etc.)

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-AP1

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

YOUR MISSION:

Drive, improve and automate all aspects of the vulnerability management processes for all categories of vulnerabilities
Build/automate reconnaissance of API’s, Red Team, Blue Team Capabilities
Build/automate reporting Metrics and Analytics for key parts of the security program
Build/automate security configuration enforcement

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

We are looking for a DevSecOps Engineer with a passion for using software to automate manual processes and a keen interest building and breaking things to solve security problems. You will have a chance to apply your skills and passion to improve the security of our product on a daily basis, and make a visible impact by driving metrics, process, and automation for vulnerability management.

OUR TECH STACK: Java, Spring, Ruby, Rest APIs, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS, CI/CD tools (e.g. Jenkins, Ansible, Puppet, Terraform, python, go.), SIEM like SumoLogic, Splunk, ELK, SOAR like komand, demisto

WHAT YOU’LL ACHIEVE

Build tools and applications to automate vulnerability identification and analysis processes.
Identify, triage, resolve, and manage security vulnerabilities identified in Zuora products and infrastructure
Plan, scope and coordinate various adversarial testing (e.g. external penetration testing).
Perform internal penetration tests and participate in internal red team exercises.
Drive the evaluation, integration and testing of new security tools and technologies
Design and implement APIs to provide vulnerability management capabilities to other engineering teams.
Contribute to reliability, performance, and security of modern systems running on AWS.

WHAT YOU’LL NEED TO BE SUCCESSFUL

2-5 years of security experience.
2-5 years of software development experience.
Strong understanding of Web application security, including hands-on exploitation skills coupled with defensive skills.
Familiarity with manual and automated vulnerability identification and validation techniques and tools.
Familiarity with infrastructure and systems security domains.
Ability to explain complex security issues and their impact to diverse audiences.
Be a fast learner and have experience partnering with cross-functional teams.
BA/BS in Computer Science or similar technical degree or equivalent experience

RELEVANT TECHNOLOGIES:

JVM technology (Java, Kotlin, Scala) and related software frameworks (Dropwizard, Spring and SpringBoot)
Container and container infrastructure (e.g. Docker, containerd, k8s, Apache Mesos)
Cloud technology (e.g. AWS, Azure, GCP)
web protocol standards (REST, RPC, SOAP)
Unix/Linux
Javascript ecosystem (node.js), frontend (e.g. web components, angular, vue, react) and full-stack frameworks
Modest competency in common scripting and automation languages (Python, Ruby, Golang, etc.)

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-AP1

Senior Database Engineer

Senior Manager, Software Engineering

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

We are looking for a Database Engineer (DBE) to join a team of talented Engineers from prestigious companies such as Facebook, Groupon, Netflix, and Yahoo to name a few. This role will be a member of the Database Ops & Engineering group within Zuora’s Technical Operations (TechOps) organization, which supports and scales the Zuora service and underlying infrastructures. The DBE will be responsible for operating, automating of MySQL database instances across all environments.

WHAT YOU’LL ACHIEVE

As the performance of the database is critical to the response time of the application, and the Zuora service is business critical to every single one of its customers, this role is critical to the success of the business itself. You will make a major difference in how the service scales and sustains data recovery capabilities. The DBE should have significant background and expertise in system administration for Linux and open source environments, and be fluent in best practices in designing optimal systems, storage architectures and automation frameworks. You must also be security minded and continuously exercise good judgment in ensuring the privacy and integrity of our customers’ data.

Prior experience in managing database systems that store highly sensitive data and adhere to regulatory compliance such as PCI and SAS70/SSAE16 is a must. This role will work closely with fellow members of the TechOps team to maintain business continuity and performance.

Participate in design reviews with Development to ensure a given release does not compromise the security, integrity or quality of the underlying data structures used by the application
Maintain high security and ethics, adhering to regulatory compliance such as PCI and SAS70/SSAE16 with respect to data storage, management, and access
Automate tools and processes to establish trends in data growth and forecast capacity needs
Execute data migrations and database upgrades as part of Zuora's product releases and ensure our automation is keeping up with our exploding database growth
Ensure all databases and processes follow best practices and fit into the strategy Initially perform, and longer term provide oversight for all MySQL administration including installation, configuration, replication, backups, and performance tuning
Work with the various Engineering groups and ensure database changes are in-line with operational standards and meet the strategies needed to scale Participate in on-call responsibilities, including at the database and storage tier.
Work hand in hand with Release Engineering teams to support database changes required for new code deployment

You will take part in a shared on-call rotation that won’t cripple your life or kill your soul.

WHAT YOU’LL NEED TO BE SUCCESSFUL

7-10 years supporting database platforms for online service businesses. Have experience in both OLTP and OLAP design methodologies
Drive best practices in monitoring databases with the ability to identify key performance indicators and put facilities in place to alarm on-call personnel for actionable events expertise in various MySQL replication technologies including when to use one method over another, limitations, and alternatives
Fluency in horizontally scaling database infrastructures and identifying the most appropriate factors from which to split against based on application design and supported use cases Experience in designing and managing MySQL clustering is required
Strong track record at implementing automated solutions for database operations, including failover, schema changes and sharding to name a few using technologies such as Ansible, Puppet, Jenkins, Terraform
Experience with on-call and customer incident investigations and root cause analysis at database and storage tiers.
Excellent coding skills using Python

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer

#LI-RA1

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition. At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to makeshift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor (https://www.glassdoor.com/Overview/Working-at-Zuora-EI_IE233316.11,16.htm). We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful. Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.To learn more visit www.zuora.com. (http://www.zuora.com./)
To learn more visit www.zuora.com.

Redwood City, CA, United States

About Zuora, Inc.

Description:
The Senior Manager, Software Engineering, will lead the architecture, design, and development of Zuora Revenue also known as Zuora RevPro, a cutting edge, large scalable and enterprise SaaS application. The candidate must be able to understand the needs of Zuora customers and the market to build Zuora software products that are intuitive and easy to use. The Senior Manager, Software Engineering, must also advocate for best engineering practices and code quality. This position will directly supervise three to five Software Engineers. More specific job duties are as follows:

Lead the architecture and software design of Zuora Revenue sub-systems for scale.
Work with product management, QE (Quality Engineering), and other engineering teams to design, build, and operate Zuora’s next generation Revenue product.
Design and develop highly flexible common components and APIs that enable product customizability and extensibility.
Understand the platform needs of other functional areas, and provide design and development assistance as required.
Advocate for developing high quality software and promote best practices for producing reliable, maintainable, and fault tolerant software.
Assist with Zuora’s transition to a micro-service and cloud-based architecture.
Build and manage a highly talented software engineering team.
Test and debug applications, ensuring compliance of project specifications, and compiling documentation for describing programs.

Education/Experience Requirements:

Bachelor’s degree or foreign equivalent in Information Technology, Computer Engineering, Computer Science, Electronics Engineering, or a closely related field; and
6 years of post-baccalaureate, progressive experience in a similar occupation or as a Software Engineer, Senior Software Engineer, or related occupation.

Alternate Education/Experience Requirements:

Master’s degree or foreign equivalent in Information Technology, Computer Engineering, Computer Science, Electronics Engineering, or a closely related field; and
4 years of post-baccalaureate, progressive experience in a similar occupation or as a Software Engineer, Senior Software Engineer, or related occupation.

Special Requirements: 4 years of experience with the following:

Experience in leading and managing a team of software engineers working across the full stack of front-end and back-end software.
Experience with large scale distributed system design including designing and developing client/server architectures and application architectures.
Experience building scalable enterprise and consumer SaaS applications.
Experience with the programming languages Java, Javascript, CSS, HTML, SQL.
Experience with public cloud-hosted deployments including Amazon Web Services (AWS), Elastic Container Services (ECS), Docker, Kubernetes.
Experience with big data technologies including Oracle, MySQL, PostgreSQL.
Experience with caching technologies including Memcached, Redis.

Job Location/Travel Requirements: Zuora offices located at 101 Redwood Shores Pkwy, Redwood City, CA 94065. Travel required approximately 4x per year to visit international Zuora offices.

To Apply: Email resume and cover letter to alugo-menendez@zuora.com.

#LI-DNI

Senior Program Manager

Zuora is looking for an experienced and entrepreneurial Program Manager to join the Global Program Management Office (PMO) supporting Product & Technology. Program Managers wear many hats in the PMO; from Deliver Managers leading up complex, strategic programs to Center of Excellence leaders defining the delivery process, tooling and operating models to take the organization to the next level.

This individual should be a highly motivated, strategic thinker who can guide, inspire, coach, and mentor our engineering teams and who is also comfortable getting their hands dirty. The Program Manager must be extremely organized, with solid strategic planning, resource allocation and outcome-based measurement skills. They must be able to balance competing priorities, have demonstrated project management experience, and approach challenges with flexibility and a positive approach.

The ideal candidate has a love for the craft of program management in a servant leader role and can operate in a process development role, portfolio management role, program management role and scrum master role with the ability to identify the best role to suit the assignment, team or project and the flexibility to adjust in real time.

Primary Responsibilities:

Actively drive the enhancement of project management processes, tooling and templates to improve the operating model maturity of a scaling product ecosystem and transforming technology organization.
Drive programs through all phases of the Program Management Lifecycle, including functional and technical design, quality strategy definition, estimation, planning, tracking, risk management, release readiness, documentation, material program changes, key decisions and cross team dependencies.
Create an operating model to tap into scrum team activities to track committed work (projects, features, stories, milestones) and release content without being in the day to day activities of the team.
Proactively work to remove obstacles and enable forward momentum and progress. Identify and manage issue escalations and provide support to teams balancing competing priorities.
Provide objective, transparent, accurate, timely status reports and program summaries to stakeholders including scope/schedule/quality risks, project status, resource allocation and customer impact.
Perform project evaluations and transform lessons learned to actionable improvements.

Experience and Qualifications

Demonstrated success leading large technology transformational initiatives with enterprise level impact via business process definition and operationalization.
Direct work experience in a technical program management capacity to drive large, complex technical initiatives including all aspects of process development and execution.
Extensive experience driving change and fostering a continuous process improvement culture; previous experience with process development, process transformation leadership with a proven track record of rolling out program management concepts to teams; via templates, processes, tooling, methodologies.
Solid project management background in commercial software development and delivery in SaaS environment; no less than 8 years experience as a project management professional with at least 3 years experience as Scrum Master and at least 2 years operating in a micro-service architecture and a micro-service software development environment.
Bachelor's degree in computer science, engineering or experience in a related technical discipline.
Ability to crisply articulate project status at executive level and team level both verbally and with program dashboards, reports and communication.

Ability to identify and analyze issues and summarize problem statements and proactively work across the organization to drive issues to closure.

Ability to work independently; self-motivated; self-starter. Can operate with some level of ambiguity; knows when to dig in, do research, pull information together to drive issues to ground.
Extensive planning experience of complex systems; can demonstrate deep understanding of incremental delivery models.
Excellent project planning skills; can drive teams through all stages of project initiation, concept, high level planning, detail estimation, etc to build project implementation and delivery plans.
Proven track record of managing multiple major and concurrent projects/programs executed through multiple geographic locations involving cross functional teams
Detail oriented; strives for excellence of quality and accuracy of data in all deliverables.
Strong teamwork; team building skills and ability to influence; builds relationships/community within teams.
High energy; desire to constantly learn; thrives in a rapidly changing environment.
Direct experience working with software engineering leadership, technical teams and individual contributors
Knowledge of professional software engineering practices for the full software development life cycle for enterprise commercial software delivery; experience in release management; change control and quality assurance processes.
Excellent verbal and written communication skills.

Prior JIRA administration experience preferred

Preferred Qualifications

JIRA & Confluence experience
PMP desired (if not certified; plan/desire to be certified), CSM desired
Experience with micro service/SOA architecture, AWS or Public cloud experience;
Billing, Payment, Commerce, Platform, DevOps system/app experience
Experience with rapid release; multiple release train delivery and change orchestration
Prior experience as a software developer or quality assurance engineer a plus
Experience leading organizational transformation initiatives

Senior Security Engineer

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

Zuora’s Security teams are responsible for Data Center and Cloud infrastructure monitoring, managing internal and external shared services, infrastructure services and more – for Zuora’s customer facing SaaS products and platforms. Our technologists sit across US, Beijing, India and remotely, using a follow-the-sun model to provide 24x7x365 coverage for critical functions and partner closely with our Engineering, Customer Support, TechOps, Global Services and Sales teams on a daily basis to keep our customers front and center.

YOUR MISSION:

Perform security monitoring gap analysis using MITRE ATT&Ck framework and increase detection coverage. Improving Signal to Noise Ratio, Developing Incident Response Workflow that can be automated & writing SOPs for SOC.
Evaluate and enhance Network & Endpoint security controls.
Log sources integration (ELK/Athena) and onboarding including custom parser development and tuning. Develop scripts to simplify data collection and automate data onboarding tasks.

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

Zuora is looking for a Senior Security Engineer to join our infrastructure security program to build and manage rapidly growing infrastructure. You will have the opportunity to build automated solutions to secure AWS Cloud Infrastructure and provide technical leadership, solution design, and hands-on development support on security controls for infrastructure and applications. Collaborate cross-functionally and engage with all levels of leadership to gather requirements for, design, and implement security controls and Identify new security threats by conducting continuous monitoring, penetration testing, vulnerability assessments, and log analysis

OUR TECH STACK: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS, CI/CD tools (e.g. Jenkins, Ansible, Puppet, Terraform, python, go.), SIEM like SumoLogic, Splunk, ELK, SOAR like komand, demisto

WHAT YOU’LL ACHIEVE

Setting up of SIEM for Security Monitoring – Log Integration, developing correlation rules based on MITRE att&ck framework ,improving signal to noise ratio and developing Incident response workflow that can be automated.
Perform Security Monitoring Gap analysis based on MITRE Framework and build corresponding process/framework for continuous evaluation.
Adversary Emulation and Red Teaming exercise
Evaluate and Enhance the Endpoint & Network security controls for better control and monitoring (On-prem and AWS)
Build Framework for Threat hunting, SOAR Workflows, automated Forensics Evidence collection & data Acquisition

WHAT YOU’LL NEED TO BE SUCCESSFUL

MS or Bachelor in Computer Science or equivalent desired

Over 10 years of experience in Security Operations & 3-5 years of experience in AWS
Strong grasp of security fundamentals (i.e.system internals, attack surface reduction, Cryptographic protocols, etc.)
Experience in any scripting language like: Python, Perl, Shell etc.
Experience working is one Industry standard SIEM tool
Experience working in Network and Endpoint security controls
Experience in Handling Security Incidents and root cause analysis
Knowledge of web application threats (e.g. OWASP Top 10), common attacks, and mitigations
Vendor agnostic certificate like CISSP, CCSP,OSCP, SANS is a plus
Ability to collaborate and work with global teams and mentor other team members
Tolerant of Ambiguity and Changing Environment

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-AP1

Senior Security Engineer

Senior Site Reliability Engineer

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

Zuora’s Security teams are responsible for Data Center and Cloud infrastructure monitoring, managing internal and external shared services, infrastructure services and more – for Zuora’s customer facing SaaS products and platforms. Our technologists sit across US, Beijing, India and remotely, using a follow-the-sun model to provide 24x7x365 coverage for critical functions and partner closely with our Engineering, Customer Support, TechOps, IT, Global Services and Sales teams on a daily basis to keep our customers front and center.

YOUR MISSION:

Help automate internal SOC operations workflows.
Understand the current application infrastructure and suggest changes to it. Define and document best practices and strategies regarding various application deployments and infrastructure.
Write infrastructure as code using CloudFormation or similar. You should see different technologies as a means to an end and be well practiced at hunting for a solution through unfamiliar domains

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

WHAT YOU’LL ACHIEVE

Strong AWS cloud engineer / SOAR architect to join our small, but accomplished SOC team.
Use your understanding of common security challenges and the necessity of automation to influence the product and our security vendors.
Build exciting new solutions to routine manual processes across a variety of tools and disciplines (e.g. security enforcements, account creation automation)
Lead the evaluation, integration and testing of new Cyber tools and technologies

WHAT YOU’LL NEED TO BE SUCCESSFUL

MS or Bachelor in Computer Science or equivalent desired
Over 10 years of experience in Security Operations & 3-5 years of experience in AWS
Strong grasp of security fundamentals (i.e.system internals, attack surface reduction, Cryptographic protocols, etc.)
Experience in any scripting language like: Python, Perl, Shell etc.
Experience working is one Industry standard SIEM, SOAR tool
Experience working in Network and Endpoint security controls
Experience in Handling Security Incidents and root cause analysis
Knowledge of web application threats (e.g. OWASP Top 10), common attacks, and mitigations
Vendor agnostic certificate like CISSP, CCSP,OSCP, SANS is a plus
Ability to collaborate and work with global teams and mentor other team members
Tolerant of Ambiguity and Changing Environment

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-AP1

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

Site Reliability Engineers at Zuora play a critical and visible role in delivering and supporting our platform. We are responsible for scaling and optimizing the reliability, availability, and performance of our infrastructure and platform services, and partnering with Engineering teams to build highly available and performant services. We work with amazing developer teams in the design, provisioning, integration, configuration, monitoring, and incident response of large scale distributed applications and platform services. We deliver kickass SaaS.

WHAT YOU’LL ACHIEVE

As a Senior SRE, you will be a member of a team that understands the configuration, technical dependencies, and overall behavioral characteristics of production services. In partnership with developers, you have the responsibility to ensure services are designed and delivered with focus on security, resiliency, scale, and performance. SREs are the ultimate authority and are accountable for end-to-end performance and operability of the services they own.

Champion service reliability and prevention

You will be part of the team whose mission is the shared ownership of a collection of services and technology areas, in partnership with developer teams.
Service restoration: You are a key escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs) for L1 staff. You will often be called in during major incidents as a Subject Matter Expert (SME), when the source of a problem is unclear. You will have the deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. You will help maintain up-to-date documentation on deployments, processes and SOP runbooks.
Prevention: Once you have expertly resolved an issue, you will immediately work on how to more quickly resolve the issue next time, with the goal to prevent the problem from recurring. You will drive the discovery and implementation of automated and self-healing solutions.

Service design and implementation

You will partner with development SCRUM teams in defining and implementing improvements to service architecture, both current and future. You will be an expert at articulating technical characteristics of services and their dependencies, and guide development teams to engineer highly reliable and performant services.
You will frequently partner with developer SCRUM teams and actively participate in the execution of tasks required to meet milestones and deliverables set by the team throughout a release cycle.

Operations Engineering

You will own reliability and performance of one or more services. You will understand and be able to communicate the capacity, scale, security, performance attributes and requirements of services you own. You are a SME, able to understand and communicate the characteristics of your service stack, such as:

Degradation and behavior under load of the services and their dependencies
End-to-end tuning needs, optimizing resource utilization, as load patterns fluctuate
Instrumentation and metrics that clearly describe the service behaviors
Scaling requirements and patterns
Resiliency and recoverability, ensuring that backup / restore and disaster recovery capabilities are implemented, tested and maintained

You will take part in a shared on-call rotation that won’t cripple your life or kill your soul.

WHAT YOU’LL NEED TO BE SUCCESSFUL

SREs are a rare mix of sysadmins and development engineers, and as such you have the ability to understand and explain the effect of product architecture decisions on the ability to run as distributed systems. You are driven by professional curiosity and a desire to develop a deep understanding of the services and the technologies they depend upon.

You are proactive, self-motivated, customer-focused, organized, and a good communicator.

You demonstrate competence in shell scripting and high-level programming languages such as Bash and Python. We use Python extensively.

You have over 4 years experience running large scale customer facing web services with a solid understanding of:

REST APIs
Linux/Unix system internals.
Load balancing technologies, including L7 routing, DNS, and CDN
Networking and TCP/IP
Server hardware configuration
Monitoring and instrumentation, including critical instrumentation and alerting
Standard Internet services, such as DNS, HTTP, etc.
Cloud computing patterns
Configuration management using Puppet, Chef, Ansible, or similar
IT Security and compliance
Container and Container management.

You demonstrate practical knowledge of various aspects of distributed service design, including messaging protocols, caching strategies, persistence technologies, and queuing.

You have experience with AWS Services like EC2, ELB, ElastiCache, DynamoDB, SQS, SNS, RDS, S3.

You are passionate about automation.

Your head is full of customer-delighting ideas for the next hackathon.

An ideal candidate will also have experience with:

Container and Container Management technologies, such as Docker and Kubernetes
Databases and big data stores
Defining and documenting technical architecture of complex and highly scalable products
Familiarity with ITIL-based incident, problem, and change management
Experience working with large global teams and ability to coordinate well within and across various development teams.

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer

#LI-RA1

Senior Software Engineer

Our Vision & Mission

We are looking for a Senior Software Engineer who is motivated to design, develop, test and operate cutting edge, large scalable and enterprise SaaS applications.

Responsibilities

Working with product management and other engineering teams to design, build and operate Zuora’s next generation Revenue product
Design and develop highly flexible common components and APIs that enable product customizability and extensibility.
Design and develop application components for scale.
Understand the platform needs of other functional areas, and provide design and development assistance as required.
Understand the needs of users and to build products that are intuitive and easy to use.
Advocate for developing high quality software and promote best practices to produce reliable, maintainable and fault tolerant software.
Raise the bar on engineering practices and code quality.
Help with Zuora’s transition to micro-service and cloud-based architecture.

Qualifications

BS/MS/PHD in Computer Science, Electrical Engineering, or relevant degree.
8+ years software development experience specializing in enterprise SaaS software
Solid programming background in Java, Python or another object oriented language
Strong database and SQL knowledge including Oracle, PL/SQL, Postgres or MySQL
Have designed and built web applications and possess expertise in related concepts like web services, SOA, RPC (REST, gRPC, Thrift) and API design.
In depth knowledge of common algorithms, data structures and design patterns and their applications.

Hands-on experience in cloud and devops technologies (Docker, Terraform, AWS services)
Knows how to implement and operate performant and scalable distributed systems, particularly a SaaS product.
Exposure to big data and NoSQL technologies.
Familiarity with web applications and UI concepts like AJAX, SPA, sessions etc.
Good verbal and written communication.

About Zuora

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

#LI-AP1

Senior Software Engineer

OUR VISION: THE WORLD. SUBSCRIBED.

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

We are looking for a Senior Software Engineer who is motivated to design, develop, test and operate cutting edge, large scalable and enterprise SaaS applications.

OUR TECH STACK: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS

What you’ll Achieve

Working with product management and other engineering teams to design, build and operate Zuora’s next generation Revenue product
Design and develop highly flexible common components and APIs that enable product customizability and extensibility.
Design and develop application components for scale.
Understand the platform needs of other functional areas, and provide design and development assistance as required.
Understand the needs of users and to build products that are intuitive and easy to use.
Advocate for developing high quality software and promote best practices to produce reliable, maintainable and fault tolerant software.
Raise the bar on engineering practices and code quality.
Help with Zuora’s transition to micro-service and cloud-based architecture.

What You’ll Need to be Successful

BS/MS/PHD in Computer Science, Electrical Engineering, or relevant degree.
8+ years software development experience specializing in enterprise SaaS software
Solid programming background in Java, Python or another object oriented language
Strong database and SQL knowledge including Oracle, PL/SQL, Postgres or MySQL
Have designed and built web applications and possess expertise in related concepts like web services, SOA, RPC (REST, gRPC, Thrift) and API design.
In depth knowledge of common algorithms, data structures and design patterns and their applications.
Hands-on experience in cloud and devops technologies (Docker, Terraform, AWS services)
Knows how to implement and operate performant and scalable distributed systems, particularly a SaaS product.
Exposure to big data and NoSQL technologies.
Familiarity with web applications and UI concepts like AJAX, SPA, sessions etc.
Good verbal and written communication.

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-AP1

Senior Software Engineer

Senior Software Engineer (Computer Systems Engineer/Architect)

Our Vision & Mission

Here at Zuora we pride ourselves on having the best customers, the most impressive investors, the most comprehensive ecosystem, and the only true SaaS-based application leading the subscription economy. This is your chance to get in on the ground floor with a company that is poised for success, and set on a trajectory for huge growth. Zuora China is building a world-class organization, and carries out critical work in Research & Development, Quality Engineering, Program Management, and Global Support in order to better meet the increasing demand of a fast-growing customer base.

Are you interested in solving complex business problems with cutting edge technologies, designing generic solutions for wide-ranging business requirements and building mission-critical SaaS systems to be used by large Enterprise companies? Are you inspired to see how Zuora is innovating and powering Subscription Economy?

Come and join Zuora Engineering!

Responsibilities

Working with product management and other engineering teams to design, build and operate Zuora’s next generation products, including Order/Subscriptions, Billing, Payments, Finance and Revenue products.
Design and develop highly flexible common components and APIs that enable product customizability and extensibility.
Understand the platform needs of other functional areas, and provide design and development guidance as required.
Understand the needs of users and build products that are intuitive and easy to use.
Advocate for best practices to produce reliable, maintainable and fault tolerant software.
Own system architecture, performance and scalability.
Mentor other engineers and help build a high performance engineering team.
Provide thought leadership in Zuora’s transition to a micro-service and cloud based architecture.
Raise the bar on engineering practices and code quality.

About You:

Love solving hard problems and building solid solutions.
Self motivated, takes ownership to drive tasks to completion.
Curious and eager to learn, experiment and try new things.
A leader and influencer that has the respect of team members because of your knowledge and expertise.
Disciplined self-starter, able to be highly productive both working alone and in close collaboration within an agile development team.

Basic Qualifications

Degree in Computer Science, Electrical Engineering, or relevant education/experience.
Excellent verbal and written English communication.
8+ years software development experience specializing in backend, platform, or infrastructure development in Java, C++ or another object oriented language
Strong database knowledge. Knows SQL and NoSQL as well as when to use each.
Have designed and built web applications and possess expertise in related concepts like web services, SOA, RPC (REST, gRPC, Thrift) and API design.
Good knowledge of common algorithms, data structures and design patterns.
Can take ambiguous requirements in complex domains and distill them down into actionable tasks.
Have great ideas, and can run with them to produce great results.

Preferred Qualifications

Hands-on experience in cloud and devops technologies (Docker, Terraform, AWS services)
Knows how to implement and operate performant and scalable distributed systems, particularly a SaaS product.
Track record to delivering complex, cross team initiatives.
Exposure to functional programming paradigms.
Familiarity with web applications and UI concepts like AJAX, SPA, sessions etc.

About Zuora

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

#LI-EW1

Senior Software Engineer UX

Atlanta, GA, United States

About Zuora, Inc.

Description:
The Senior Software Engineer (Computer Systems Engineer/Architect) will work closely with our engineering team to improve the reliability and performance of Zuora’s web application. S/he will be responsible for monitoring, automating, building, and the management of Zuora’s cloud infrastructure hosted on Amazon Web Services (AWS) and other cloud providers using Kubernetes. S/he will draw on his experience in Unix/Windows systems administration for automating management in the cloud. This includes supporting cloud infrastructure, using deployment automation tools; working with MySQL and NoSQL databases and scripting to automate tasks; managing network and Virtual Area Local Network (VLAN) configurations; setting up Virtual Private Networks (VPN) and security controls; managing environments; managing systems monitoring and alerts; and supporting customers’ virtual environments. In addition, he will utilize his experience with UNIX and scripting to automate installations, configurations, and management of resources in the cloud that support scalability, high availability, and disaster recovery.

Responsibilities:

Utilize understanding of Computer Science, web architecture, software-design patterns and testing to optimize Zuora’s systems and services for security, automation, and availability.
Develop cloud infrastructure automation systems for our SaaS platform.
Develop tools and scripts to improve our ability to rapidly deploy and effectively monitor custom applications in a large-scale UNIX environment.
Maintain custom infrastructure and systems to improve our ability to deploy, automate and effectively monitor custom applications in a large-scale UNIX environment.
Troubleshoot issues across the whole stack, including hardware, software, applications and network.
Serve as a primary technical point of contact for the availability, scalability and performance of Zuora’s enterprise SaaS platform.
Contribute to and lead improvement efforts of our infrastructure environment by assisting our software engineering team with technical issues, planning, deployment of large-scale projects, ensuring proper monitoring and metrics are being built into the applications.
Encourage and enforce code quality and stable application development within the team.
Create and present technical design plans to the team, and participate in the review of teammates’ technical design plan.
Assist project managers in creating project-specification documents, estimating an appropriate project timeline and ensuring projects are completed on-time.
Assist in the rollout and deployment of new product features and installations to facilitate our rapid iteration and constant growth.
Document current and future processes and policies.

Education/Experience Requirements:

Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering, Computer Information Systems, or a closely related field; and
5 years of post-baccalaureate, progressive experience in a Computer Systems Engineer/Architect or similar occupation.

Special Requirements:

5 years of experience with object-oriented programming language(s) such as Java, Ruby, Python, or Go.
5 years of experience with continuous integration and deployment tools.
5 years of experience with monitoring and alerting systems.
5 years of experience with managing applications at scale on cloud infrastructure.
5 years of experience with application management, build, and deployment through automation tools.
5 years of experience with cloud technologies and automation for integration and serving assets.

Job Location: Zuora offices located at 3333 Piedmont Rd NE, Suite 1150, Atlanta, GA 30305.

To Apply: Email resume and cover letter to alugo-menendez@zuora.com.

#LI-DNI

test

Software Engineer

Our Vision & Mission

Here at Zuora we pride ourselves on having the best customers, the most impressive investors, the most comprehensive ecosystem, and the only true SaaS-based application leading the subscription economy. This is your chance to get in on the ground floor with a company that is poised for success, and set on a trajectory for huge growth. Zuora China is aggressively building a world-class organization, and carries out critical work in Research & Development, Quality Engineering, Program Management, and Global Support in order to better meet the increasing demand of a fast-growing customer base.

Are you interested in solving complex business problems with cutting edge technologies, designing generic solutions for wide-ranging business requirements and building mission-critical SaaS systems to be used by large Enterprise companies? Are you excited about Big Data technology, Cloud technology and microservice architecture? Are you inspired to see how Zuora is innovating and powering Subscription Economy?

Come and join Zuora Engineering!

Responsibilities

Working with product management and other engineering teams to design, build and operate Zuora’s next generation products, including Order/Subscriptions, Billing, Payments, Finance and Revenue products.
Design and develop highly flexible common components and APIs that enable product customizability and extensibility.
Solve performance and scalability issues for fast-growing systems.
Understand the platform needs of other functional areas, and provide design and development assistance as required.
Understand the needs of users and build products that are intuitive and easy to use.
Advocate for best practices to produce reliable, maintainable and fault tolerant software.
Help with Zuora’s transition to micro-service and cloud-based architecture.
Raise the bar on engineering practices and code quality.

About You:

Love solving hard problems and building solid solutions.
Self motivated, takes ownership to drive tasks to completion.
Curious and eager to learn, experiment and try new things.
Disciplined self-starter, able to be highly productive both working alone and in close collaboration within an agile development team.

Basic Qualifications

Degree in Computer Science, Electrical Engineering, or relevant education/experience.
Good verbal and written English communication.
3-5 years software development experience specializing in backend, platform, or infrastructure development in Java, C++ or another object oriented language
Strong database knowledge. Knows SQL and NoSQL as well as when to use each.
Have designed and built web applications and possess expertise in related concepts like web services, SOA, RPC (REST, gRPC, Thrift) and API design.
Good knowledge of common algorithms, data structures and design patterns.
Have great ideas, and can run with them to produce great results.

Preferred Qualifications

Hands-on experience in cloud and devops technologies (Docker, Terraform, AWS services)
Knows how to implement and operate performant and scalable distributed systems, particularly a SaaS product.
Exposure to functional programming paradigms.
Familiarity with web applications and UI concepts like AJAX, SPA, sessions etc.

About Zuora

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

#LI-EW1

Software Engineer

Our Vision & Mission

We are looking for an intermediate level Software Development Engineer who is motivated to design, develop, test and operate cutting edge, large scalable and enterprise SaaS applications.

Responsibilities

Working with product management and other engineering teams to design, build and operate Zuora’s next generation “Zuora Quotes” product
Design, develop and test a highly flexible appexchange product for Zuora Quotes that enable product customizability and extensibility for integrating with Salesforce.com.
Design, develop and test application components for scale, extensibility & backward compatibility.
Understand the platform needs of other functional areas, and provide design and development assistance as required.
Understand the needs of users and to build products that are intuitive and easy to use.
Develop high quality software and promote best practices to produce reliable, maintainable and fault tolerant software.
Raise the bar on engineering practices and code quality.

Qualifications

BS/MS/PHD in Computer Science, Electrical Engineering, or relevant degree.
6+ years software development experience specializing in enterprise SaaS software
Solid programming background in apex class, triggers and hands-on experience working on salesforce.com platform.
End to end design understanding of 1+ appexchange products
Strong LWC, SOQL, native force.com features, named-spaces, governance-limits, secure-coding practices,
Hands-on with DevOps & CI/CD tools, pipelines, checkmarx, Secure coding practices for force.com based products.
Have designed integrations with ERPs, and possess expertise in related concepts like web services, REST APIs and Middleware.
In depth knowledge of common algorithms, data structures and Understanding of and experience with Salesforce architecture and API

Experience in designing custom objects, custom fields, picklists, page layouts, workflow, approval processes, validation rules, custom tabs, reports, Visualforce pages, dashboards, and email generation according to application requirements
Good to have SFDC certifications and good verbal and written communication.

About Zuora

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

Software Engineer

Our Vision & Mission

We are looking for a junior level Software Development Engineer who is motivated to design, develop, test and operate cutting edge, large scalable and enterprise SaaS applications.

Responsibilities

Working with product management and other scrum team members to design and develop Zuora’s next generation “Zuora Quotes” product
Design, develop and test a highly flexible appexchange product for Zuora quotes that enable product customizability and extensibility for integrating with Salesforce.com.
Design, develop and test application components for scale, extensibility & backward compatibility.
Salesforce Developer performs the analysis and coordinates with other developers to design and code the system.
The SDE2 is expected to perform unit and module testing.
Developing the code should be in accordance with the specifications and standards of development.
The developers provide ample support for quality assurance and defect resolution.

Qualifications

BS/MS/PHD in Computer Science, Electrical Engineering, or relevant degree.
3+ years software development experience specializing in enterprise SaaS software
Solid programming background in apex class, triggers and hands-on experience working on salesforce.com platform.
End to end design understanding of 1+ appexchange products
Strong LWC, SOQL, native force.com features, named-spaces, governance-limits, secure-coding practices,
Hands-on with DevOps & CI/CD tools, pipelines, checkmarx, Secure coding practices for force.com based products.
Candidates should have experience with Lightning, Apex Class, Trigger, Process Builder and workflow & App exchange product development work.
Experience in JavaScript Programming, HTML and CSS

Candidates should be aware of best practices, capabilities and constraints of Salesforce.
Ability to present ideas in user-friendly language, Analytical and problem-solving abilities.
Perform Unit testing and support other test cycles
Good understanding of the Cloud technologies
Experience in SCRUM or other Agile methodologies and Salesforce certification will be an added advantage.

About Zuora

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

Accounts Payable Specialist

Finance & Accounting

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

Our Finance Operations team provides strategic and operational support to everyone at Zuora. We are responsible for Global Procurement, Sales Compensation, Payroll and the Monthly Close Process. Our Accounting team is a group data driven experts who provide instrumental support to our ZEOs globally. We pride ourselves on our ability to work well together and cross functionally to build out systems and processes that allow us to achieve strict deadlines while maintaining flexibility and work-life balance. And we really enjoy spending time together as a team both in and outside of the office!

WHAT YOU’LL ACHIEVE

Perform full-cycle Accounts Payable, including validating charge, 2-way matching, review invoices for appropriate documentation, obtain approval, verify proper GL coding and weekly payment runs.
Manage and monitor AP email box to ensure timely processing of invoices.
Maintain vendor profiles for creations and changes by working with Procurement and BT teams.
Review and process employee expense reports. Validate receipts for accuracy, ensure compliant with company policy, and verify appropriate GL account.
Respond to vendor or employee inquiries to resolve payment processing issues, discrepancies, or any other related transitions in a timely manner.
Assist in month/quarter-end closing activities, prepare monthly A/P accruals, re-class of GL entries.
Record bank daily transfer or other cash related activities.
Assist with processing year-end 1099 statements for applicable vendors.
Assist in SOX compliance and quarter/year-end financial audit requests.
Assist with Ad-hoc projects as needed.

WHAT YOU’LL NEED TO BE SUCCESSFUL

Minimum of 3+ years of Accounts Payable experience
Past US industry experience and US GAAP knowledge preferred
Proficiency with NetSuite, Coupa, or Concur is a plus, but not required
Bachelor's Degree or equivalent in accounting or related field
High degree of accuracy and attention to detail
Strong organizational skills, ability to manage priorities and deadlines
Efficient with Microsoft Office and general technical savviness
Demonstrated great communication skills and customer service orientation mindset

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-AP1

Deal Desk Analyst

This newly created role within the Deal Desk department will support Australia and Japan (our APAC region), two of Zuora’s best performing regions that have consistently delivered YOY growth. Zuora is looking for a customer-centric attitude and appreciation for working collaboratively in a fast-paced environment. The desired candidate will thrive in environments where uncertainty is common and is skilled in bridging business and sales needs. This position will play a key role in working with cross functional teams to lead our Orders team for efficiency and scale. You will provide leadership and guidance to the team in structuring deals and driving process improvements. It's an exciting time to join the Zuora team!

What You’ll Do & Achieve

Create and advise alternative and innovative pricing strategies and structures which complies to our internal process and policies.
Communicate with Sales and senior executives to provide Deal Desk messaging and to review specific transactions seeking necessary approval as required by internal corporate policy.
Enhance and maintain an efficient Order to Close process
Monitoring and evaluation of all Orders issues
Ensuring all order forms are processed in compliance with company process and policies
Partnering with Sales Operations, Rev Rec, legal and Business Systems to drive process improvements and automation
Collaborating with sales leadership and sales representatives to develop pricing strategies, dynamic Excel models as part of the proposal building process primarily for large enterprise and strategic accounts
Developing tools that help the Sales team effectively price and structure deals while managing to certain business metrics and requirements
Be a sales-facing subject matter expert on Order Form structuring, processes, and policies

What You Need to be Successful

Bachelor’s Degree
Fluent in Japanese and English
5-10 years of Deal Desk, Finance, Bid Management, Accounting, Sales Operations and/or Orders Management background
Demonstrated ability to work effectively in a team environment with diverse stakeholders across Finance, Sales, Pricing, Legal, Systems and drive consensus to meet deadlines
Ability to analyze, model and recommend the best course of action for complex pricing, negotiations, and quantitative experience required
Strong knowledge of end to end Quote to Cash Process, including experience with Salesforce preferred
Strong organizational and execution skills and ability to manage competing priorities
Ability to make process improvement recommendations
Understanding of software revenue recognition issues, including revenue recognition under 606
Elaborate understanding of contractual terms in Saas agreements and comfortable reading legal contract language
Excellent analytical and problem solving skills to enable informed decision making
Expert knowledge of Microsoft Excel and prior experience with modeling and analysis preferred
Ability to drive rapid, but fact-based decision-making with imperfect data
Ability to manage multiple variables / levers, and toggle approach within defined parameters based on customer needs and business objectives
Clear and thoughtful communicator with exceptional critical thinking skills

About Zuora

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

FP&A Manager

Finance Manager, Product & Engineering FP&A

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

Trust, integrity, and collaboration are the heart of our team culture. We are a data-driven team that drives to make a difference for those we support and in our results. We strive to drive a world class high performing team by developing our people and driving growth opportunities.

YOUR MISSION:

You will have the opportunity to be a part of a best-in-class Finance team that drives visibility and business results.

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

This is an opportunity to be part of our growth story, to be part of a company to whom the world’s best companies turn to for driving technology and business transformations necessary to win in the Subscription Economy.

We are looking for a Finance Manager to join our team to support various strategic initiatives within Zuora

WHAT YOU’LL ACHIEVE

Leading and managing cross-functional projects across the organization that help develop a path to our multi-year objectives with a focus on margin expansion and top line growth
Working with the rest of the Finance team to develop common dashboards and analytical resources and to support a culture of data-driven decisions and measuring of meaningful results
Evaluating business cases through the lens of KPIs and in alignment with key strategic priorities
Provide financial support for various initiatives such as pricing, M&A, product roadmap planning, customer and product P&L
Providing analytical support and judgement to new product rollouts including ROI
Review and improve current processes across all business lines

WHAT YOU’LL NEED TO BE SUCCESSFUL

BA/BS Degree in Finance, Accounting, Business, Economics, or related field
7+ years of experience in Finance (at least 1 year in SaaS)
Exceptional analytic skills and a demonstrated ability to build financial models for business forecasting, variance analysis, and problem-solving
Advanced Excel modeling skills
Strong Powerpoint presentation skills
Well organized and goal oriented
Demonstrated ability to work in a fast-paced, highly collaborative environment
Intellectually curious, self-starter who is not afraid to seek out projects independently
Team player with a strong work ethic
Adaptive experience preferred
Cloud infrastructure experience preferred
Ability to inspire and coach team members for career development

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-MJ1

We are only accepting applications from candidates based in the USA and authorized to work in the USA. The person hired for this position will be expected to perform work within the United States. We are unable to sponsor any type of work visa for this role.

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

YOUR MISSION:

You will have the opportunity to be a part of a best-in-class Finance team that drives visibility and business results.

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

We are looking for an FP&A Manager to join our team as the Finance Business Partner to our Chief Product & Engineering Officer.

WHAT YOU’LL ACHIEVE

Lead budgeting and forecasting for R&D, Product Management and Technology Operations, including providing visibility on risks and opportunities and driving cross-functional alignment
Partner with leadership to define and implement management reporting – analyzing financial results and key trends and communicating insights
Develop a deep understanding of cloud costs and cost structures behind our products
Create models to support data-driven decision making – to evaluate investment priorities and potential alternatives
Build trusted relationships with key business partners
Drive efficiency in our processes and reporting to scale for growth
Manage and develop one financial analyst

WHAT YOU’LL NEED TO BE SUCCESSFUL

BA/BS Degree in Finance, Accounting, Business, Economics, or related field
7+ years of experience in Finance (at least 1 year in SaaS)
Exceptional analytic skills and a demonstrated ability to build financial models for business forecasting, variance analysis, and problem-solving
Advanced Excel modeling skills
Strong Powerpoint presentation skills
Well organized and goal oriented
Demonstrated ability to work in a fast-paced, highly collaborative environment
Intellectually curious, self-starter who is not afraid to seek out projects independently
Team player with a strong work ethic
Adaptive experience preferred
Cloud infrastructure experience preferred
Ability to inspire and coach team members for career development

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

GL Accounting Manager

Revenue Operations Manager

OUR VISION: THE WORLD. SUBSCRIBED.

Zuora is looking for a GL Accounting Manager for Finance Operations team which provides strategic and operational support to everyone at Zuora. We are responsible for Global Procurement, Sales Compensation, Payroll and the Monthly Close Process. Our Accounting team is a group of data driven experts who provide instrumental support to our ZEOs globally. We pride ourselves on our ability to work well together and cross functionally to build out systems and processes that allow us to achieve strict deadlines while maintaining flexibility and work-life balance. And we really enjoy spending time together as a team both in and outside of the office!

WHAT YOU’LL ACHIEVE

Assist with month-end financial close process, including preparation and review of journal entries, reconciliations and accounts payable related items.
Ensure timely and accurate processing of general ledger activities in accordance with month end reporting deadlines under US GAAP.
Work with external and internal auditors to complete financial statements and SOX audits.
Reconcile and manage intercompany activities, prepaids, fixed assets, and capitalized lease assets.
Collaborate with cross-functional teams to identify opportunities to improve and standardize accounting processes.
Manage and mentor GL Accountants and AP staffs for continuous growth and career development.
Drive efficiencies in the financial close and seek out process improvements.
Assist in implementation of new policies and procedures and lead ad hoc projects as needed.

WHAT YOU’LL NEED TO BE SUCCESSFUL

8-10 years in an Accounting and Finance function under US GAAP
Minimum 3-5 years of people manager experience
MBA or CPA preferred
Experience of working with NetSuite, Coupa, Concur, and BlackLine is preferred
Detail oriented, strong organizational and project management skills

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-AP1

Senior Deal Desk Specialist

OUR VISION: THE WORLD. SUBSCRIBED.

YOUR MISSION: The main mission of this role is to champion the day to day activities in the revenue close process and suggest process improvements to achieve our goal of creating a streamlined close process.

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

Zuora is looking for a skilled Revenue Operations Manager to join its Revenue Accounting team. Your responsibilities will include all day to day activities in the revenue process including contract review for compliance with Zuora’s revenue recognition policy, monthly revenue close, account reconciliations, reporting and analysis, and audit support. You will be responsible for managing the close monthly and participating in any special projects as they occur. This is a critical role in a growing and maturing group and requires an exceptional performer. The successful candidate will be able to learn new processes quickly, adapt to ever-changing priorities, communicate effectively, and work collaboratively across the team and across multiple functions including sales operations, IT, and the billing teams, among others. This candidate will also be able to navigate large data sets and perform complex tasks as well as manage a team. The ideal candidate will also manage a highly ambitious team and mentor their career growth. This position reports directly to the Senior Revenue Manager.

WHAT YOU’LL ACHIEVE

Leadership in all aspects of the revenue close (reconciliations, data review, trend analysis, etc.)
Supporting Quote to Revenue system implementations and maintenance
Identifying and recommending process improvements in the order-to-cash process.
Ensuring that revenue is recognized in accordance with Corporate policy under ASC 606.
Analyzing revenue trends and investigating/ understanding major changes/ variances
Participating in all aspects of external auditor work for both SOX and the Substantive Audit
Reviewing SSP studies and analysis
Staying current on revenue recognition guidance and apply interpretations of guidance with respect to company revenues
Assisting in the maintenance and improvement of accounting control procedures and accounting policies.
Reviewing balance sheet flux analysis for contract asset, deferred revenue accounts and accounts receivable
Working closely with Sales Operations to streamline the processes and improve efficiency

WHAT YOU’LL NEED TO BE SUCCESSFUL

5+ years of revenue recognition US GAAP (ASC 606), preferably with a mix of public accounting and SaaS Revenue Industry experience
Bachelor's degree in accounting or finance (CPA or CPA-eligible preferred)
Experience managing a team and meeting strict deadlines
Intermediate to advanced Excel skills
Excellent computer skills with MS Office software, including Excel, Word, Google Apps and PowerPoint
Must have a team-oriented work ethic, strong interpersonal skills, and the ability to adapt in an environment where change is the norm
Experience using Zuora Billing and Revenue is strongly preferred

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Boston, MA, United States

Zuora is looking for a customer-centric attitude and appreciation for working collaboratively in a fast-paced environment. The desired candidate will thrive in environments where uncertainty is common and is skilled in bridging business and sales needs. This position will play a key role in working with cross functional teams to lead our Orders team for efficiency and scale. You will provide leadership and guidance to the team in structuring deals and driving process improvements. It's an exciting time to join the Zuora team!

What You’ll Do & Achieve

Create and advise alternative and innovative pricing strategies and structures which complies to our internal process and policies.
Communicate with Sales and senior executives to provide Deal Desk messaging and to review specific transactions seeking necessary approval as required by internal corporate policy.
Enhance and maintain an efficient Order to Close process
Monitoring and evaluation of all Orders issues
Ensuring all order forms are processed in compliance with company process and policies
Partnering with Sales Operations, Rev Rec, legal and Business Systems to drive process improvements and automation
Collaborating with sales leadership and sales representatives to develop pricing strategies, dynamic Excel models as part of the proposal building process primarily for large enterprise and strategic accounts
Developing tools that help the Sales team effectively price and structure deals while managing to certain business metrics and requirements
Be a sales-facing subject matter expert on Order Form structuring, processes, and policies
This role is intended to support our East coast sales and a portion of the EMEA sales team based in the UK.

What You Need to be Successful

Bachelor’s Degree
8-10 years of Deal Desk, Finance, Bid Management, Accounting, Sales Operations and/or Orders Management background
Demonstrated ability to work effectively in a team environment with diverse stakeholders across Finance, Sales, Pricing, Legal, Systems and drive consensus to meet deadlines
Ability to analyze, model and recommend the best course of action for complex pricing, negotiations, and quantitative experience required
Strong knowledge of end to end Quote to Cash Process, including experience with Salesforce preferred
Strong organizational and execution skills and ability to manage competing priorities
Ability to make process improvement recommendations
Nice to have skills set: Salesforce certified administrator to collaborate with our internal business technology team.
Understanding of software revenue recognition issues, including revenue recognition under 606
Elaborate understanding of contractual terms in Saas agreements and comfortable reading legal contract language
Excellent analytical and problem solving skills to enable informed decision making
Expert knowledge of Microsoft Excel and prior experience with modeling and analysis preferred
Ability to drive rapid, but fact-based decision-making with imperfect data
Ability to manage multiple variables / levers, and toggle approach within defined parameters based on customer needs and business objectives
Clear and thoughtful communicator with exceptional critical thinking skills

About Zuora

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

Senior FP&A Analyst, Global Services

Senior FP&A Analyst, Strategy & Operations, Information Technology

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

YOUR MISSION: You will have the opportunity to be a part of a best-in-class Finance team that drives visibility and business results.

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

We are looking for a Senior FP&A Analyst to join our FP&A team. This role will partner with our SVP, Global Services to develop accurate forecasts, guide financial decisions and provide insights.

WHAT YOU’LL ACHIEVE

Deliver excellent business partnership to our Global Services groups to manage the budget, provide visibility on risks and opportunities, and drive cross-functional alignment.
Identify and measure key metrics for Global Services FP&A that drive business outcomes.
Forecast Professional Services revenue, understanding the inputs and drivers and ensuring accuracy of data
Drive the annual budget, monthly forecasting, and close processes.
Drive efficiency in our processes and reporting to scale for growth.

WHAT YOU’LL NEED TO BE SUCCESSFUL

BA/BS Degree in Finance, Accounting, Business, Economics, or related field
5+ years of experience in Finance (at least 1 year in SaaS)
Exceptional analytic skills and a demonstrated ability to build financial models for business forecasting, variance analysis, and problem-solving
Advanced Excel modeling skills
Strong PowerPoint presentation skills
Understanding of Accrual-Based Accounting
Well organized and goal oriented
Demonstrated ability to work in a fast-paced, highly collaborative environment
Intellectually curious, self-starter who is not afraid to seek out projects independently
Team player with a strong work ethic
Adaptive experience strongly preferred
Experience working with Global Services or Professional Services organizations preferred

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity Employer.

Senior Sales Compensation Analyst

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

YOUR MISSION:

You will have the opportunity to be a part of a best-in-class Finance team that drives visibility and business results.

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

We are looking for a Senior FP&A Analyst to join our FP&A team. This role will partner with our SVP, Strategy & Operations and CIO to develop accurate forecasts, guide financial decisions and provide insights. This role will also be a key contributor to our Corporate FP&A team in owning the revenue forecast, free cash flow forecast and reporting of key metrics.

WHAT YOU’LL ACHIEVE

Deliver excellent business partnership to our Strategy & Operations and Business Technology groups to manage the budget, provide visibility on risks and opportunities, and drive cross-functional alignment.
Partner with Business Technology and Procurement to provide visibility and governance on our SaaS spend.
Own the revenue and free cash flow forecasts, ensuring accuracy of data and understanding drivers.
Support Corporate FP&A with the annual budget, monthly close, and reporting.
Drive efficiency in our processes and reporting to scale for growth.
Ad hoc financial modeling and analysis

WHAT YOU’LL NEED TO BE SUCCESSFUL

BA/BS Degree in Finance, Accounting, Business, Economics, or related field
4+ years of experience in Finance (at least 1 year in SaaS)
Exceptional analytic skills and a demonstrated ability to build financial models for business forecasting, variance analysis, and problem-solving
Advanced Excel modeling skills
Strong Powerpoint presentation skills
Understanding of Accrual-Based Accounting
Well organized and goal oriented
Demonstrated ability to work in a fast-paced, highly collaborative environment
Intellectually curious, self-starter who is not afraid to seek out projects independently
Team player with a strong work ethic
Adaptive experience strongly preferred

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Strategic Sourcing Manager

Zuora is searching for a global Sales Commissions Analyst to perform end-to-end sales commissions operations globally. The ideal candidate is a detail-oriented, self-motivated team player with a solid working knowledge of sales incentive compensation principles and related operational execution. This individual thrives on process improvement and enjoys working in a challenging, fast-paced environment. This role will be successful through strong communication, cross-functional partnership and proactive collaboration in order to support our continued growth and success. This role will be reporting to the Sr. Manager of Sales Commissions.

This role’s primary goal is to ensure that the sales team is paid accurately and on time.

The Commission Analyst will work with Finance Business Partners, Sales Operations, and Human Resources to establish best practices, as well as drive on-going process refinement to improve the efficiency and accuracy of sales commissions calculations and reporting.

Responsibilities Include

Administer the payment of sales variable compensation
Prepare sales commissions calculations and reporting
Gain a comprehensive understanding of Zuora’s business models, go-to-market strategies and sales processes to align with business needs
Design and build all compensation plan structures within Xactly
Research compensation issues and disputes and provide analysis to facilitate resolution
Responsible for timely and accurate preparation of monthly accruals, deferrals, reconciliations and provide fluctuation analysis for commissions accounting
Assist external audit firm on commission related matters for quarterly reviews and annual audits and ad hoc requests
Ensure compliance with SOX for compensation documents, processes, programs and policies
Understand the crediting rules and special considerations by team and ensures these are implemented correctly
Liaison between commissions team and other stakeholders
Initiative to improve processes: looks for ways to drive improvement and leads implementation

Desired Experience/Skills

1-2 years of forward-thinking finance, accounting, commissions and/or project management experience with focus on sales incentive pay and processes
BS/BA in accounting, finance, economics or other quantitative fields preferred
Experience with Xactly
Knowledge of sales compensation plan processes and procedures
Ability to partner, collaborate and influence across functional areas (e.g., Sales, Finance, Operations and People)
Excellent written and verbal communication skills
Ability to work in a dynamic setting while maintaining accuracy and delivering against deadlines
Motivated to work cross-functionally in a role which supports multiple business partners
Understanding of SaaS business model
Analytical and modeling skills with the ability to interpret and analyze data
Proficient with Microsoft Office (Word, Excel, PowerPoint)
Applicant should have flexibility, an open mind, and a strong willingness to learn

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

Vice President Corporate Development

OUR VISION: THE WORLD. SUBSCRIBED.

YOUR MISSION: You will support business partners in all sourcing and contracting activities covering indirect categories of spend.

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

This role is for the trailblazers who are looking for an opportunity to make their mark and elevate their careers. You will be creating strategic sourcing from scratch, designing category strategy, and putting processes in place that are yet to be determined. You will be part of the future of the Procurement function by being able to establish connections between business need, strategic sourcing, contract execution, and savings.

This is an opportunity to own and influence the entire procurement process for your category. You will be working with cross-functional teams, decision makers, external suppliers, and the P2P team, with an ability to make an immediate impact.

WHAT YOU’LL ACHIEVE

Own the sourcing and contracting for indirect commodities, such as software licenses, SaaS applications, marketing, temp labor and other indirect spend categories
Manage and mentor 1 direct report that offers support to assigned categories
Collaborate with and support business partners with the development and execution of category strategy; designing and executing RFx events, qualifying and selecting vendors
Manage the drafting and negotiation of commercial terms of contracts, SOWs and more
Own and manage process improvement projects for sourcing and procurement
Perform spend analysis, calculate savings, provide spend information to business partners with respect to sourcing and contracting procedures
Be the main point of contact for business partners to give support on process and inquiries

WHAT YOU’LL NEED TO BE SUCCESSFUL

Bachelor’s degree
6+ years of experience in strategic sourcing, contracting, contract drafting and vendor negotiations
Coupa knowledge
Familiarity with SaaS applications and software licensing models
Comfort working in and managing a remote team
JD or Legal background preferred
ISM/APICS certification preferred

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Customer Success Architect

OUR VISION: THE WORLD. SUBSCRIBED.

We now have the opportunity to build the next generation enterprise cloud services company — with the enterprise robustness of SAP, the consumer scale of Facebook, and the developer-centricity of AWS — that serves as the BSS/OSS powering the growth of any and all subscription companies with customer centric business models.

YOUR MISSION:

Lead Zuora in becoming the fastest growing and highest valued SaaS company on the planet, by rapidly identifying, evaluating, and executing targets for mergers, acquisitions, divestitures across Zuora’s products, geos, and alliances.

WHAT YOU’LL ACHIEVE

Bring forward ideas and build a pipeline of potential targets to accelerate product development, extend growth of current products, or move into adjacent areas
Develop the capacity to evaluate product, go-to-market, and cultural fit of targets and integrate acquisitions them into Zuora’s business
Zuora is recognized within the ecosystem of bankers, startups, and venture capital as being capable to acquire assets that extend our leadership around the sale of the product (i.e. ERP focused on finance user, CRM is focused on sales user, ZUO is focused on product/service)

WHAT YOU’LL NEED TO BE SUCCESSFUL

Bachelor’s degree; MBA highly desired.
Proven track record in management of complex projects.
5-10 years’ relevant work experience, Experience in an M&A or Corporate Development function in a large corporation desired, with relevant investment banking, consulting or private equity experience

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Global Services

London, Greater London, England, United Kingdom | Paris, France

A Customer Success Architect (CSA) serves a critical role within Zuora’s Sales and Customer Success teams.

In the Presale capacity, the CSA works with the sales teams to determine and drive the technical sales strategy, approach for how to tackle the most challenging customer technical and functional complexities and how Zuora’s overall solution can be incorporated within the Customer’s ecosystem and address the customer business initiatives and issues. The CSA reviews and analyses Customer use-case to determine how Zuora’s platform will address these use cases. The CSA works with the presale team, Zuora Partner’s and the customer to drive and define a phasing approach to implementation, estimating the project timeline and efforts to execute the project, drafting/outlining Scope of Work, and contract negotiation.

In the Post Sale capacity the CSA supports customers with tailored technical, product, and architectural guidance, best practices and solutioning such that the customer continues to realize success and value from the Zuora platform. The CSA collaborates cross functionality across the sales, global services and the customer success groups to drive continued customer value of the Zuora platform through global initiatives, process improvements and consistent delivery.

Primary Responsibilities:

Lead and provide guidance for Zuora Billing and Revenue sales & post go live activities both tactically and strategically.
Draw upon experience working at the enterprise level to deliver multiple moderate to complex solutions and successfully drive the engagement team towards an optimal solution.
Responsible and accountable for gathering and analyzing Customer business use cases with the Sales Engineering, perform gap identification, frame scope of work, establish timeline, and determine cost of deployment
Engage with customers and the Zuora account team during the pre-sales phase to determine how to structure the Zuora solution and implementation for ongoing success and post implementation to ensure customer is realizing value from the Zuora Products
Effectively position Global Services and the value of the Zuora platform related solutions as part of the overall sales proposal
Present GS as a differentiator to the Customer,
Deliver value focused / results-oriented proposals and solutions
Effectively evaluate customer’s process gaps and IT challenges to carve out Zuora’s value proposition
Conduct scoping sessions to determine project scope, price and phasing deployment plan
Present Zuora implementation proposals to customer
Facilitate large group meetings with diverse sets of project stakeholders.
Translate customer requirements into solutions and review and critique both functional and technical designs.
Develop collateral, best practices and solutions to be leveraged across the CSA community
Work cross-functionally to provide product and continuous process improvements.
Develop estimates for work, proposals, solutions for customers and prospects
Provide technical and architectural product expertise, best practices and solutioning to the Zuora Sales organization, Zuora’s prospects, partners and customers

Skills:

Hands-on experience building strong relationships and skills to bridge gaps in functional and technical areas / solutions.
In-depth knowledge of Zuora products
Strong communication, relationship building, presentation, customer service, negotiating, listening and writing skills.
Excellent analysis, design, requirements gathering and crafting solutions to secure customer approval
Software proficiency preferred: SFDC, NetSuite, PSA, MS Office Suite.
ERP knowledge preferred: Oracle, PeopleSoft, NetSuite, SAP
Order to Revenue / Cash knowledge (including strong background in billing and CPQ)
Revenue knowledge: US GAAP, IFRS
Strong team orientation, presence, and organizational acumen.
Strong negotiation skills to use for large strategic and enterprise deals
Thrives in a fast pace and changing environment.

Experience:

At least 12 years of senior professional services experience (or 15 years depending on the job requirements and the skills/education of the candidate)
Hands on knowledge of company proprietary software Zuora Central, Billing, and Revenue

Education:

BA/BS in Computer / IT technical related field with a focus on business applications

ABOUT ZUORA & OUR “ZEO” CULTURE

Senior Technical Consultant

Senior Technical Consultant

OUR VISION: THE WORLD. SUBSCRIBED.

The Senior Implementation Consultant has a high proficiency in translating business problems into solutions leveraging the out of the box configuration capabilities of Zuora as well as technical solution based on Zuora APIs, data exports and loads and advanced configuration. Should always ensure that solution provided is delivering business value. Ideal candidate has 2 to 4 years of experience in implementing and integrating software solutions, ideally in Billing, CRM or ERP domains.

The Senior Implementation Consultant manages multiple complex tasks and priorities while maintaining the ability to engage with team members and clients in a professional and timely manner. He/she maintains control during challenging project situations and exudes confidence to other team members and the client. Communicates professionally and in the correct business form with team members and clients.

Will serve as the primary/sole technical consultant for small projects and less complex mid-size projects. As experience increases, he/she will assume responsibility for being the sole consultant on more complex projects or for large deliverables on complex Enterprise and Mid-Market projects.

Through individual actions and on a day to day basis, the Technical Solution Consultant will demonstrate a clear understanding of Customer Success. This means developing technical solutions to solve business problems and not simply code. He/she will develop a proficiency in identifying when a technical solution may not solve a business problem and therefore puts business value at risk.

The Senior Implementation Consultant will carry out the following activities:

Run Technical training or lead technical deep dives with the Client
Configure Zuora to fulfill use cases
Identify areas of complexity and propose technical solutions
Independently own development projects through all life cycle phases (Java, PHP, Ruby, .Net and Python)
Collaborate on several, concurrent projects, which could include coding and design, coordinating new releases or documenting projects
Provide the client with the expertise on the Zuora API, integration technical best practices, data export and load, including guidance and support for data migration activities
Develop and test programs that are easily maintainable.
Will review the work done by the Client or by an implementing Partner in order to provide guidance, feedback and anticipate issues
Work with your Solution Architect and other team members to ensure proper application of all phases of the systems development life cycle (SDLC), and that completion dates are met
20-40% travel is required, depending on client expectations

Qualifications:

Bachelor's or Master’s degree in Computer Science, Computer Engineering or a related major
Previous consulting experience implementing software solutions a plus!
Excellent communication skills (verbal and written)
Must have a solid understanding of object oriented technologies to develop software applications (java, python, ruby on rails, APEX, .net, C#)
Ability to accurately scope, plan and estimate the level of effort for tasks
Demonstrated strength with complex problem decomposition
Ability to work well with a team of highly talented software professionals in a rapid development environment
Experience in an Agile development environment preferred
Working knowledge of system development life cycle methodologies
APEX quoting experience is a plus
Salesforce experience is a plus

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-Remote

Senior Technical Consultant

OUR VISION: THE WORLD. SUBSCRIBED.

The Senior Implementation Consultant manages multiple complex tasks and priorities while maintaining the ability to engage with team members and clients in a professional and timely manner. He/she maintains control during challenging project situations and exudes confidence to other team members and the client. Communicates professionally and in the correct business form with team members and clients.

The Implementation Consultant will carry out the following activities:

Run Technical training or lead technical deep dives with the Client
Configure Zuora to fulfill use cases
Identify areas of complexity and propose technical solutions
Independently own development projects through all life cycle phases (Java, PHP, Ruby, .Net and Python)
Collaborate on several, concurrent projects, which could include coding and design, coordinating new releases or documenting projects
Provide the client with the expertise on the Zuora API, integration technical best practices, data export and load, including guidance and support for data migration activities
Develop and test programs that are easily maintainable.
Will review the work done by the Client or by an implementing Partner in order to provide guidance, feedback and anticipate issues
Work with your Solution Architect and other team members to ensure proper application of all phases of the systems development life cycle (SDLC), and that completion dates are met
20-40% travel is required, depending on client expectations

Qualifications:

Bachelor's or Master’s degree in Computer Science, Computer Engineering or a related major
Previous consulting experience implementing software solutions a plus!
Excellent communication skills (verbal and written)
Must have a solid understanding of object oriented technologies to develop software applications (java, python, ruby on rails, APEX, .net, C#)
Ability to accurately scope, plan and estimate the level of effort for tasks
Demonstrated strength with complex problem decomposition
Ability to work well with a team of highly talented software professionals in a rapid development environment
Experience in an Agile development environment preferred
Working knowledge of system development life cycle methodologies
APEX quoting experience is a plus
Salesforce experience is a plus

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-Remote (US)

OUR VISION: THE WORLD. SUBSCRIBED.

The Senior Implementation Consultant will carry out the following activities:

Run Technical training or lead technical deep dives with the Client
Configure Zuora to fulfill use cases
Identify areas of complexity and propose technical solutions
Independently own development projects through all life cycle phases (Java, PHP, Ruby, .Net and Python)
Collaborate on several, concurrent projects, which could include coding and design, coordinating new releases or documenting projects
Provide the client with the expertise on the Zuora API, integration technical best practices, data export and load, including guidance and support for data migration activities
Develop and test programs that are easily maintainable.
Will review the work done by the Client or by an implementing Partner in order to provide guidance, feedback and anticipate issues
Work with your Solution Architect and other team members to ensure proper application of all phases of the systems development life cycle (SDLC), and that completion dates are met
20-40% travel is required, depending on client expectations

Qualifications:

Bachelor's or Master’s degree in Computer Science, Computer Engineering or a related major
Previous consulting experience implementing software solutions a plus!
Excellent communication skills (verbal and written)
Must have a solid understanding of object oriented technologies to develop software applications (java, python, ruby on rails, APEX, .net, C#)
Ability to accurately scope, plan and estimate the level of effort for tasks
Demonstrated strength with complex problem decomposition
Ability to work well with a team of highly talented software professionals in a rapid development environment
Experience in an Agile development environment preferred
Working knowledge of system development life cycle methodologies
APEX quoting experience is a plus
Salesforce experience is a plus

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-Remote (US)

Solution Architect

London, Greater London, England, United Kingdom

OUR VISION: THE WORLD. SUBSCRIBED.

The Solution Architect will work at the enterprise level to deliver multiple moderate to complex software solutions and drive the engagement team towards an optimal solution. S/he will leverage strong communication and relationship building skills to identify requirements, craft solutions, and secure client approval.

The Solution Architect works closely with Solution Delivery Manager and Technical Consultants and is responsible for managing the end-to-end solution design. More specifically, Solution Architect will be responsible for the following job duties:
Conduct requirements gathering and analysis sessions with clients.
Document gathered software requirements and review the list of requirements with customer for sign-off.
Design and document sound functional and technical solutions, including process flows in Lucidchart and technical customizations, based on customer requirements. Work with the customer to get sign-off.
Configure and test Zuora Billing, Revenue and Add-On products to meet the approved designs.
Perform testing of end-to-end solutions in conjunction with development team and customer.
Create and develop training materials and conduct/deliver end-user training to customer. • Support the customer with regular calls to answer functional and technical questions.

Qualifications

Must have at least 6-10 years of enterprise level experience, within a professional services organization, as a Solution Architect and/or Senior Business Consultant with a leading technology consulting company, delivering moderate to complex ERP, billing and/or salesforce.com solutions (Force.com platform a plus).
Master of Science in Computer Science or in Business preferred.
Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it.
Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation.
Experience in data analysis, conversion and migration, interfaces and reports.
Experience with gap analysis and blueprint development.
Experience with system design using configuration and/or customization, integration, testing and support.
Experience in delivering end to end solutions through the entire SDLC – right from running the client facing workshops, design, build, test, deployment, UAT and handover.
Experience in Waterfall and Agile methodologies.
Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment.
Experience managing tasks on multiple projects simultaneously.
Able to travel up to 40% of the time.

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-Remote

Solution Architect

OUR VISION: THE WORLD. SUBSCRIBED.

The solution architect is a key member of the professional services team responsible for the design and architecture of Zuora solutions. The position requires strong consulting skills with the ability to effectively command a room. The solution architect plays a lead role during the implementation identifying and documenting client business requirements, mapping and configuring the Zuora solution to meet the requirements, and providing guidance to the client to achieve a successful implementation. They must identify potential issues and risks early in an implementation to develop mitigation strategies and contingency plans. A solid candidate will have an innate ability to simplify complex technology concepts and to plan, prioritize and seamlessly integrate all moving parts to deploy successful solutions.

Responsibilities

Design and validate that the proposed solution architecture supports the stated and implied business requirements
Review technical team deliverables for compliance with architecture standards, guidelines and leverages best practices
Articulate and present different point of views on various technologies
Present Architecture deliverables such as Ecosystem and Integration diagrams, ERD, Business Process Flows, Swimlanes, Visios and Mockups
Exhibit strong executive presence and ability to interact with key project sponsors

Qualifications

Must have at enterprise level experience, within a professional services organisation, as a Solution Architect and/or Business Consultant with a leading technology consulting or product company, delivering moderate to complex ERP, billing, procurement and/or CRM solutions (Salesforce experience is a plus)
Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it
Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation
Experience in data analysis, conversion and migration, interfaces and reports
Experience with gap analysis and blueprint development
Experience with system design using configuration and/or customization, integration, testing and support
Experience in delivering end to end solutions through the entire SDLC – right from running the client facing workshops, design, build, test, deployment, UAT and handover
Experience in Waterfall and Agile methodologies
Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment
Experience managing tasks on multiple projects simultaneously

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Solution Architect

Solution Delivery Manager

OUR VISION: THE WORLD. SUBSCRIBED.

The Solution Architect works closely with Solution Delivery Manager and Technical Consultants and is responsible for managing the end-to-end solution design. More specifically, Solution Architect will be responsible for the following job duties:
Conduct requirements gathering and analysis sessions with clients.
Document gathered software requirements and review the list of requirements with customer for sign-off.
Design and document sound functional and technical solutions, including process flows in Lucidchart and technical customizations, based on customer requirements. Work with the customer to get sign-off.
Configure and test Zuora Billing, Revenue and Add-On products to meet the approved designs.
Perform testing of end-to-end solutions in conjunction with development team and customer.
Create and develop training materials and conduct/deliver end-user training to customer. • Support the customer with regular calls to answer functional and technical questions.

Qualifications

Must have at least 6-10 years of enterprise level experience, within a professional services organization, as a Solution Architect and/or Senior Business Consultant with a leading technology consulting company, delivering moderate to complex ERP, billing and/or salesforce.com solutions (Force.com platform a plus).
Master of Science in Computer Science or in Business preferred.
Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it.
Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation.
Experience in data analysis, conversion and migration, interfaces and reports.
Experience with gap analysis and blueprint development.
Experience with system design using configuration and/or customization, integration, testing and support.
Experience in delivering end to end solutions through the entire SDLC – right from running the client facing workshops, design, build, test, deployment, UAT and handover.
Experience in Waterfall and Agile methodologies.
Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment.
Experience managing tasks on multiple projects simultaneously.
Able to travel up to 40% of the time.

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Department: Global Services

External Job Title: Solution Delivery Manager

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage. Our growth story is only just beginning and our Global Services team is pivotal in driving and shifting the way the world does business. We are looking for a highly collaborative, technical Senior Solution Delivery Manager with a true passion for solving complex problems.

As a Senior Solution Delivery Manager, you’ll drive the delivery team; systematically using our best practices, tools and knowledge to rapidly deploy Zuora’s solutions, including two market leading, flagship products. Your technical prowess and ability to advise on delivery strategy will enable our customers to transform into subscription businesses that leverage our solutions to orchestrate thousands of different subscriber events and process billions of dollars of invoices. Surround yourself with a supportive team of diverse individuals from a variety of backgrounds, who are enabling the world’s most successful companies to unlock new growth and fast!

Join us and make shift happen!

What you’ll do and achieve:

Complete Zuora’s in depth on-boarding and training to become an expert in Zuora’s products, services and unique solutions
Advise on delivery strategy and drive adoption of our products and solutions by achieving business goals and driving innovation
Successfully manage a number of engagements concurrently, potentially between 3-5 clients
Coach and lead a project team of architects, consultants and developers to manage the end to end delivery of the projects
Effectively manage escalations and scope change and implementation of multi-year/multi-phased projects or programs including monitoring project quality, timeline, budget, risk and performance
Delight our customers by delivering solutions that meet their expectations and effectively transform their business
Inform our product development roadmap by providing a heat map of product gaps

What you’ll need to be successful:

5 – 7 years of hands-on implementation and delivery experience; with 5+ years as a program/project manager
Proven ability to present technical solutions effectively to diverse stakeholder groups
Experience communicating effectively with C-level executives (often CFOs) of large enterprises on both technical and business topics, implementations and escalations
In-depth knowledge and experience implementing enterprise software systems with SaaS, CPQ, ERP, CRM, SCM or Order to Cash or Billing or FinTech systems
Technology experience or knowledge of Web Services, XML, SOAP, REST is a plus
Ability to manage financial metrics and enable pre-sales activities to support account expansion plans
A healthy sense of risk to proactively manage risk and stay one step ahead of any challenges
Outstanding communication and problem solving skills, customer focus and results oriented
Experience working with a cross-functional and geographically dispersed team and customer base
Ability to travel up to 50% of the time (including possible international travel)
A love for and ability to multitask and deal with ambiguity
PMI/PMP Certification is a plus

ABOUT ZUORA & OUR “ZEO” CULTURE

London, Greater London, England, United Kingdom

Zuora is proud to be an Equal Employment Opportunity employer.

#RemoteLI

Technical Consultant

OUR VISION: THE WORLD. SUBSCRIBED.

Role & Responsibilities

The technical consultant has a high proficiency in translating business problems into solutions leveraging the out of the box configuration capabilities of Zuora as well as technical solution based on Zuora APIs, data exports and loads and advanced configuration. Should always ensure that solution provided is delivering business value. Ideal candidate has at least 2+ years of experience in implementing and integrating software solutions, ideally in billing, CRM or ERP domains.

The technical consultant manages multiple complex tasks and priorities while maintaining the ability to engage with team members and clients in a professional and timely manner. He/she maintains control during challenging project situations and exudes confidence to other team members and the client. Communicates professionally and in the correct business form with team members and clients.

Through individual actions and on a day to day basis, the technical consultant will demonstrate a clear understanding of customer success. This means developing technical solutions to solve business problems and not simply code. He/she will develop a proficiency in identifying when a technical solution may not solve a business problem and therefore puts business value at risk.

The technical consultant will carry out the following activities:

Run technical training or lead technical deep dives with the client
Configure Zuora to fulfill use cases
Identify areas of complexity and propose technical solutions
Independently own development projects through all life cycle phases
Collaborate on several, concurrent projects, which could include coding and design, coordinating new releases or documenting projects
Provide the client with the expertise on the Zuora API, integration technical best practices, data export and load, including guidance and support for data migration activities
Develop and test programs that are easily maintainable.
Will review the work done by the client or by an implementing partner in order to provide guidance, feedback and anticipate issues
Work with your solution architect and other team members to ensure proper application of all phases of the systems development life cycle (SDLC), and that completion dates are met

Qualifications:

Bachelor's or master’s degree in computer science, computer engineering or a related major
Previous consulting experience implementing software solutions
APEX quoting experience is a plus
Salesforce experience is a plus
Excellent communication skills (verbal and written)
Must have a solid understanding of object-oriented technologies to develop software applications (Java, Python, Ruby on rails, APEX, Liquid, Lambda)
Ability to accurately scope, plan and estimate the level of effort for tasks
Demonstrated strength with complex problem decomposition
Ability to work well with a team of highly talented software professionals in a rapid development environment
Experience in an agile development environment preferred
Working knowledge of system development life cycle methodologies

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Information Technology

Business Analyst

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

Our Business Technology (BT) team is Zuora's internal engineering organization, responsible for creating technology experiences that connect our teams, drive business alignment and build a stronger, more collaborative work “place.” With a cloud-first approach, we empower our global ZEOs with increased productivity and self-service to enable company growth, scale and flexibility while hardening our security and compliance posture.

YOUR MISSION:

As a Business Analyst, you will be responsible for defining, implementing, and optimizing Zuora’s technical business processes. You will work with management and business teams to help identify significant process automation & optimization opportunities that will enable Zuora to establish the next generation of tools that drive transformation of the business. The team consists of talented individual contributors that come together to always get the job done. The team is skilled and knowledgeable in a variety of areas which allow for new process implementations to take place.

The focus and main objective of this position is to build positive relationships with the business partners to obtain in-depth understanding of the business, its strategy, and context in which the business operates, in order to identify business challenges, wants or needs. You will align to different business functions to learn the end to end of any given process to help the team identify opportunities to improve efficiency. Responsibilities will include a full range of activities from leading small to mid-size projects to assisting other project managers on larger more complex projects related to operational business functions today.

OUR TECH STACK: Salesforce, Financial Force PSA, Marketo, Clari, Zuora, Mulesoft, Gong.io, Outreach, Gainsight, Qualtrics

WHAT YOU’LL ACHIEVE

Drive major process re-engineering efforts by conducting process design/requirements & workshops leading business owners to define future state processes.
Define and document business requirements, business processes, and success criteria that can be presented to management, business partners, development teams and vendors.
Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement, data management; ensuring data is reliable and valid.
Map existing technical processes; lead the definition of the technical processes to be.
Demonstrate up-to-date expertise in reporting and processes and apply this to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices.
Review and approve technical approach and design documentation.
Lead assessment of technical applications against process design criteria and makes recommendations based on technical fit, cost and implementation.
Collaborate with Business to define a roadmap to reach to-be state.
Review, recommend and implement industry standard tools as appropriate to deliver scalable solutions.
Support and align efforts to meet business partner needs.
Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results.
Utilizing formal and informal written communication methods (for example, emails, newsletters, PowerPoint presentations, executive updates, task lists, updates, Jira) to communicate updates and findings.
Facilitating project meetings and presentations to all types of diverse audiences (for example, senior management, business partners, technical staff)
Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities.
Ensure efficient and on-time delivery of project tasks and milestones, following proper escalation paths.
Work independently, or with the Technical Lead, to coordinate and distribute build tasks to development and configuration engineers.
Manage deployment cycles from development, to UAT, and to production deployment
Develop and execute test plans.
Collaborate closely with developers to implement the requirements, provide necessary guidance during the QA/UAT phase.
Meet with the project team regularly to review project deliverables and deadlines.
Be up to date on business system best practices and changes in the technology landscape.

WHAT YOU’LL NEED TO BE SUCCESSFUL

Bachelor’s degree in Business Administration, computer Science, or equivalent.
5+ years of experience as a Business Analyst or similar positions, Business Analyst certification is a plus.
3+ years of experience implementing CRM solutions from start to finish, including the creation of business requirements and other formal documentation
Experience with key performance indicators, and how they are developed, to help measure the success of our internal business partners
Strong expertise in Process Re-engineering, Process Optimization, Process Standardization and Automation
Ability to effectively communicate with our global business partners of varying levels of expertise, from peer to peer to executive staff.
Ability to communicate technical information to non-technical users
Ability to communicate business process to technical resources
Ability to create complex process flow diagrams, or flow charts, that demonstrate business or system process flow
Experience as a self-starter and motivated individual who is able to lead through ambiguous situations.
Experience with Agile development methodology
Experience with Lean and Six Sigma methodologies
Knowledge in scrum methodology is a plus.
Salesforce Administrator certification required, Service Cloud Consultant and Community Cloud Consultant certification is a plus
Proficiency in FinancialForce PSA, Marketo, and Gainsight is a plus
Proficiency in Microsoft Excel, knowledge in pivot tables, vlookups, and visual basic for excel is a plus.

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

IT Project Manager II

Salesforce Systems Administrator

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

Our Information Technology (IT) team is Zuora's internal engineering organization, responsible for creating technology experiences that connect our teams, drive business alignment and build a stronger, more collaborative work “place.” With a cloud-first approach, we empower our global ZEOs with increased productivity and self-service to enable company growth, scale and flexibility while hardening our security and compliance posture.

THE ROLE

Support the planning and management of resources, finances, scope and services for functional IT projects delivering business results. Establish, maintain and enhance relationships with business customers. Participate in developing and implementing project governance and management best practices for the company. Project manages projects of varying complexity, size and change management risk.

WHAT YOU’LL ACHIEVE

Facilitate in leading planning meetings, reviews and retrospectives, ensure accurate estimates for each project phase.
Ensure the business benefits of the project are clearly understood and the project team establishes appropriate measures of success.
Supports the review of alternative solutions, working with enterprise architecture and product owners and ensure trade offs are documented and agreed upon.
Organize the documentation of use cases, process development, technical design and development work queue, schedule releases and manage risks and issues associated with projects
Conduct planning sessions with customers and the ability to build road maps for projects
Provide effective reporting on projects status, timelines, issues and risks
Manage the software development life cycle (SDLC) from start to finish (design, development, build, test, deployment, and hypercare.)

WHAT YOU’LL NEED TO BE SUCCESSFUL

Experience managing application deployment and change projects based on major SaaS platforms such as Salesforce, NetSuite and Workday. Experienced running software development projects integrated within a complex SaaS landscape.
Have managed enterprise stakeholders and been successful in resolving conflicting requirements between stakeholders.
Comfortable working directly with business executives
Relationship management experience; creating, maintaining and/or enhancing stakeholder relationships
Experience in managing IT projects across large enterprises
Experience working with project teams across the whole SDLC

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

WHAT YOU’LL ACHIEVE

In the role of Salesforce System Administrator you will be responsible for supporting and enhancing our increasingly vital Salesforce ecosystem. Your primary role will be developing custom solutions on the Salesforce platform to support Zuora’s CRM objectives.

Understanding our customers’ needs, behaviors, and purchasing patterns will help us achieve our ultimate goal and drive exceptional customer experiences across our ecosystem. CRM is what ties this all together and we need you to help make it a reality. At Zuora our Salesforce footprint includes Sales/Service Cloud, Marketo, Clari, and a number of other integrations.

Serve as a primary resource for Salesforce custom development specifically as it relates to Apex, SOQL and related Salesforce languages and technologies.
Develop a strong understanding of integrations with Salesforce clouds and assist in implementing new and maintaining existing integrations.
Work with CRM team members and business partners to understand requirements and optimize technical processes to meet business needs in Salesforce.
Design and implement Salesforce platform solutions using best practices through standard configuration and custom development.
Develop clear requirements and specifications for when custom development is required.
Establish best practices for development, testing, and change control.
Stay current on Salesforce releases and apps in order to maintain the health of Zuora’s Salesforce instance and recommend technical solutions to business problems.
Log and track identified system problems and work with technology teams through resolution.
Document and maintain Zuora’s Salesforce ecosystem and provide knowledge transfer to technical teams interfacing with the platform.

As we are a global company and support users across multiple time zones, you may be asked to work 'on-call' or on a rotational shift basis, please consider this before applying.

WHAT YOU’LL NEED TO BE SUCCESSFUL

Bachelor’s Degree in Computer Science, Software Engineering, MIS or related experience.
SFDC Certification — either SFDC Admin or SFDC Developer
3+ years of relevant development experience. Certified Platform Developer preferred.
Demonstrated proficiency developing on Salesforce or related platforms.
Approaches Salesforce development with an emphasis on platform scale and sustainability.
Strong, demonstrated experience with Salesforce languages (Apex, SOQL, Aura), JavaScript, and HTML.
Experience with middleware technologies such as Dell Boomi or Mulesoft preferred.
Experience with Salesforce APIs, including REST, SOAP, Tooling, Bulk, Streaming, Connect, etc.
Must be customer-focused and work effectively with cross-functional teams.

Preferred Experience

Zuora Billing experience or the desire to learn it.
Experience in version control and continuous delivery systems.
Excellent analytical and problem-solving skills with keen attention to detail.
Strong written and verbal communication

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer

#LI-RA1

Senior DevOps Engineer

Senior Director Applications

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

YOUR MISSION: Create, manage, and support the global secure, scalable infrastructure

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

This role will be responsible for the management of all Zuora’s corporate systems and AWS services across 16+ locations in 11 countries as well as the buildout of new sites and regions. Responsibilities will include but not limited to data center systems deployment, systems management, AWS architecture, automation, security, ongoing monitoring and support of all data centers and AWS related systems. The Senior DevOps Engineer will also be responsible for uptime of company websites and implementing a strategic vision for future growth.

OUR TECH STACK: Nginx, Rest API, Microservices, Kafka, NodeJS, AWS, Kubernetes, Terraform, Jenkins, Helm, Flux, Git, AngularJS

WHAT YOU’LL ACHIEVE

Work closely with Software Development teams to adopt CI/CD best practices to automate system deployment, operability, and supportability
Work with Development and Operations teams to define and implement IaaS and PaaS strategies
Implement Secure Cloud Networking policies, best practices, and design patterns
Develop and maintain scalable cloud architecture solutions
Create and deliver detailed technical documentation and presentations
Act as an advisor to product teams on architectural principles, best practices, and design patterns.
Provide operational requirement stories to development teams. Participate in a 24/7 on-call rotation and respond to operational incidents and escalations.
Provide hands-on and technical leadership support to drive Cloud Strategy and Operations
Direct long and short-term projects for improving the reliability and performance of systems
Design, implement, test, and manage Cloud Backup strategy and systems
Design, implement and manage monitoring systems and development of monitoring standards
Make recommendations for improvements to current processes and procedures
Manage cost and billing for Cloud Platform
Cultivate a culture of software-defined infrastructure, automation, best practices, metrics, and consistency across the organization
Work closely with solutions architects to evaluate solutions.

WHAT YOU’LL NEED TO BE SUCCESSFUL

8+ years of Linux Systems Engineering/Architecture experience
Four-year degree in Computer Science, Engineering or Business Information Systems or equivalent work experience.
Proven, expert-level experience working with highly-distributed systems, scalability, and SaaS applications with a proven ability to speak authoritatively about architectural, design, and implementation details
Expert experience with configuration management tools like Salt/Chef/Ansible, etc.
Expert experience with CI/CD tools like Helm, Flux, Jenkins, Circle CI, Travis, etc.
Proven ability to script using languages like Node, Perl, Bash, or Python
Understanding of systems hardening and secure systems configuration
Experience with IaaS like AWS or Azure
Experience with container technologies such as Docker, Kubernetes, EKS
Understanding of security concepts such as Firewalls, IPS, IDS, VPN, and MFA
Ability to thrive as an individual or a small team member on projects
Confidence to articulate a vision to executives and stakeholders
Experience with regulatory compliance standards (SOX/PCI/SEC/FINRA, etc.) preferred
Knowledgeable of operational practices including DevOps and agile
Experience with Open Source Web Servers (Apache, Nginx, etc.)
Experience with system and application performance measurement and troubleshooting tools
Networking knowledge (TCP/IP, firewall, load-balancing, etc.)
In-depth knowledge of DHCP, DNS, SSH, HTTPS, SNMP, SMTP, Syslog, and TCP/IP (IPv4 and IPV6)
Help develop strategies for zero-downtime deployments and patching.
Develop and advocate for Operations best practices, standards, and processes
Work with teams to identify bottlenecks and opportunities for improvement in the deployment and build processes.
Experience with a relational database like MSSQL, MySQL, MariaDB.
Experience with continuous integration and continuous delivery systems such as Jenkins, Packer, Terraform
Strong experience with monitoring tools such as ELK, cacti, Zabbix

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-AP1

Senior IT Project Manager, Applications

We are only accepting applications from candidates based in the USA and authorized to work in the USA. The person hired for this position will be expected to perform work within the United States

OUR VISION: THE WORLD. SUBSCRIBED.

THE INFORMATION TECHNOLOGY TEAM

Our IT team is Zuora's internal technology organization, responsible for creating technology experiences that connect our teams, drive business alignment and build a stronger, more collaborative work “place.” With a cloud-first approach, we empower our global ZEOs with increased productivity and self-service to enable company growth, scale and flexibility while hardening our security and compliance posture.

YOUR MISSION: Lead the strategic technology based change programs for Zuora

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

Deliver the agile business environment enabling our business teams need to succeed. Transform the way IT operates and use the latest in cloud platforms to rapidly enable our continuing business success. Develop your leadership skills by addressing the expanding opportunities as the company grows, reporting directly to the CIO and working directly with other C-Suite members.

WHAT YOU’LL ACHIEVE

Deliver a best-in-class project office, enable a clear funnel process with the business aligning demand to business and IT capacity
Oversee all project delivery, manage key risks and issues, drive solutions and escalate when needed
Develop the team with the skills and process knowledge to deliver a best-in-class service to Zuora
Build mutual trust and transparency with your peers inside IT and the wider business. Become the go to person for discussion on new ideas and support the development of strong business cases to enable good ideas to move swiftly forward and bad ideas suffer a quick death
Lead the transformation of the financial processes to become highly automated enabling finance resource to focus on value added activities and reduce the month end close cycle time
Lead the upgrade of our Quote to Revenue platforms using our own latest Zuora capabilities to become the best showcase of Zuora products
Track the capability levels of IT and manage development programs to raise the IT capability in partnership with the CIO
Lead the automation and simplification of our SOX processes
Partner with the Corporate Data team to promote and drive the embryonic data governance processes.
Identify future capacity needs for the organization and support the process to onboard top talent
Support the enterprise architecture teams mission to consolidate and simplify our environment while raising the levels of automation and business effectiveness
Support the CIO with outreach to our key customers and prospects CIOs

WHAT YOU’LL NEED TO BE SUCCESSFUL

Visionary and inspirational leader who inspires others to achieve greatness with genuine humility
Proven global leadership experience in business transformation using SaaS solutions, such as NetSuite, Workday and Salesforce
Experienced in implementing IT processes using ITIL or COBIT frameworks
Has managed a PMO running multiple projects with at least 50 total resources
At least 10 years of leadership experience with at least 5 in a senior IT leadership role
Strong organizational skills including attention to detail and multitasking skills with the ability to drive clarity from ambiguity
Proven ability to work effectively in a heavily cross-functional, fast-paced environment
Strong business acumen and trusted partner who can facilitate the discussion with the key stakeholders to enable rapid decision making and issue resolution
Experienced developing SOX frameworks and control processes
Strong process knowledge particularly in Sales and Finance
Executive level presence able to build strategic relationship with business leaders and successfully influence to mutually beneficial outcomes
Strong people management skills to be able to develop talent and Experience with defining or improving an SDLC to increase velocity and predictability

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Senior IT Support Specialist

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

THE ROLE

Plan and manage resources, finances, scope and services for functional IT projects delivering business results. Provide IT products, services and solutions on time, within budget and with the required functionality. Establish, maintain and enhance relationships with business customers. Participate in developing and implementing project governance and management best practices for the company. Manage large-scale projects of high complexity, size and change management risk.

WHAT YOU’LL ACHIEVE

Facilitate in leading planning meetings, reviews and retrospectives, ensure accurate estimates for each project phase.
Ensure the business benefits of the project are clearly understood and the project team establishes appropriate measures of success.
Manage the review of alternative solutions, working with enterprise architecture and product owners and ensure trade offs are documented and agreed upon.
Organize the documentation of use cases, process development, technical design and development work queue, schedule releases and manage risks and issues associated with projects
Set customer expectations and provide feedback
Conduct planning sessions with customers and the ability to build road maps for projects
Provide effective reporting on projects status, timelines, issues and risks
Provide project metrics
Manage the software development life cycle (SDLC) from start to finish (design, development, build, test, deployment, and hypercare.)
Establish best practices, templates and methodology for program and project management.
Mentor team members as needed on project management best practices

WHAT YOU’LL NEED TO BE SUCCESSFUL

Experience managing application deployment and change projects based on major SaaS platforms such as Salesforce, NetSuite and Workday. Experienced running software development projects integrated within a complex SaaS landscape.
Have managed enterprise stakeholders and successful in resolving conflicting requirements between stakeholders.
Comfortable working directly with business executives
Certified PMP professional, or equivalent.
Relationship management experience; creating, maintaining and/or enhancing stakeholder relationships
Experience in managing IT projects across large enterprises
Experience working with project teams across the whole SDLC

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

OUR VISION: THE WORLD. SUBSCRIBED.

The Team

We are looking for a self-motivated, enthusiastic BT (Business Technology) Support Specialist to join our team. This specialist will provide hands-on technical support for local and remote users. The primary support duties will include endpoint software and hardware troubleshooting. Our ideal candidate will have excellent technical skills, solid customer service experience, an outgoing personality, a positive drive, a strong sense of ownership, and a strong team partnership.

What you will do & achieve:

Provide day-to-day technical support, in-person and remote, to employees for desktop system software and hardware issues.
Communicates technical information to both technical and non-technical operations personnel.
Strong experience with Windows Server management including Active Directory administration and development.
Experience supporting a large heterogeneous SaaS environment such as Okta, G-Suite, Workday, Salesforce, JAMF, Concur, etc
Understanding of networking concepts such as TCP/IP protocols and applications, DHCP, DNS, HTTP, and SSL
Maintains data integrity, file systems, and overall security for the user enterprise environment.
May require lifting or carrying desktop computers up to 25 lb.
May participate in on-call duties.
May conduct training programs designed to educate our users about basic and specialized applications.
Industry training: JAMF 300+, Okta Basics Curriculum, Google Cloud Certified in G Suite, G Suite Administrator
Strong sense of urgency, self-motivated, and able to handle a fast-paced, dynamic environment.

As we are a global company and support users across multiple time zones, you may be asked to work 'on-call' or on a rotational shift basis, please consider this before applying.

What you will need to be successful:

Experience with endpoint security systems such as Sophos, Ensilo, and other security software tools
5+ years of hands-on IT support experience
5+ years supporting macOS and Windows
Experience with scripting and programming
A keen eye for developing, organizing, and maintaining internal documentation and processes.
Higher-level Industry training such as JAMF 200/300, OKTA Essentials
Four-year degree in Computer Science, Engineering or Business Information Systems or equivalent work experience.

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

#LI-AP1

Senior Network Engineer

Customer Strategy Analyst Intern

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

YOUR MISSION: Maintain and build the next generation Secure, Scalable and Standardized Network Infrastructure to help Zuora scale to support its rapid growth.

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

In this role you will be responsible for the management of all Zuora enterprise networks across 18 locations in 4 countries as well as in AWS Cloud. Responsibilities will include network architecture, design and ongoing monitoring and support of all Networks and related systems.

OUR TECH STACK: Juniper Routing, Switching & Firewalls, Cisco Routing, Switching & Wireless, Aruba Wireless, Palo Alto Networks Firewalls, Ansible, AWS, Kubernetes, Terraform, Jenkins, LogicMonitor, Python

WHAT YOU’LL ACHIEVE

Create and maintain network standards for LAN, WAN, WLAN and AWS Cloud network infrastructure.

Document current & future network state by creating High-Level, Low-Level design and As-built documentation.

Develop technology roadmaps for LAN, WAN, WLAN and AWS Cloud network infrastructure

Develop test plans, implementation plans, and project timelines for new office builds, various projects.

Evaluate, conduct proof of concept (POC) of technology vendors based on technical and functional requirements.

Stay abreast of new network technologies and how it may impact Zuora enterprise infrastructure.

Act as the domain expert (SME) during technical discussions

Manage and own the solution life-cycle for network infrastructure

Build and manage automation frameworks for repeatable tasks

Perform troubleshooting to isolate and diagnose common network problems.

Upgrade network hardware and software components as required.

Participate in 24/7 on-call rotation and assist in incident response

Attend regular meetings with team members and other business units as needed

Provide regular reports on network infrastructure availability and performance based on Service Level Objectives (SLO) & Service Level Indicators (SLI)

Mentor junior members of the team. Lead and participate in workshops, knowledge transfer sessions.

Partner with procurement and assist in managing vendor relationships for all telco circuits.

Partner with other Solution Architects and SREs on the team to create comprehensive solution blueprints.

WHAT YOU’LL NEED TO BE SUCCESSFUL

10 + years of related experience in Enterprise Routing & Switching with Cisco, Juniper, HPE Aruba

10 + years of related experience in Enterprise Wireless with Cisco & HPE Aruba

10 + years of related experience in Network Security with Cisco (ASA Firewalls), Juniper (SRX) & Palo Alto Networks (PAN Firewalls)

Proven experience & expert level knowledge in one or more programming languages – Python, Go, Node.js

Proven experience in design and implementation of automation frameworks leveraging one or more of the following – Ansible, Chef, Puppet, Terraform.

Proven experience in design, planning and implementation of network solutions in AWS.

Ability to travel as needed – up to 25% domestically and internationally.

Ability to lift up to 50 lbs and rack/install hardware.

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Internships

Customer Strategy Analyst Intern

OUR VISION: THE WORLD. SUBSCRIBED.

The Team:

Mission:

The Customer Strategist Intern will facilitate data-driven decision making at Zuora by assessing, improving, and analyzing internal and external data. This role will combine technical skills with business acumen to drive meaningful impact.

What you’ll do and achieve:

Enhance sales targeting data model with the goal to increase pipeline generation, reduce sales cycle times, and increase win rates

Learn end-to-end subscription business processes and related functional domains
Understand the Zuora data model to develop ROI models
Design and implement business KPIs across using SQL
Analyze resulting KPIs and develop business cases to drive upsell GTM motion internally and externally

Support development of go-to-market research, data, and analytics
Prepare customer and market analyses
Lead process improvement initiatives by collaborating with cross functional teams
Support strategic initiatives through in-depth operational and financial modeling
Hone your deep analytical thinking with respect to business analysis, customers, go-to-market strategy, and product strategy
Gain experience in broad software operating functions, including product management, operational process optimization, sales execution, and go-to-market strategy

What you’ll need to be successful:

Candidate for BS/BA in Economics, Mathematics, Engineering, Business Administration, or a related field
Interest in pursuing a career in business strategy, finance, sales, operations, or a related field
Proficient with SQL (Presto preferred)
Proficient with Microsoft Excel
Organized, driven, and curious
Strong written and verbal communication skills

Preferred but not required:

Experience with Python, R, and/or Minitab
Experience with BI tools such as Tableau

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Director, Contracts Management

(Please note, we are only accepting applications from candidates authorized to work in the USA. The person hired for this position will be expected to perform work within the United States. We are unable to sponsor any type of work visa for this role.)

OUR VISION: THE WORLD. SUBSCRIBED.

The Team:

Mission:

The Customer Strategy Analyst Intern will facilitate data-driven decision making at Zuora by assessing, improving, and analyzing internal and external data.

What you’ll do and achieve:

Support development of go-to-market research, data, and analytics
Enhance sales targeting data model with the goal to increase pipeline generation, reduce sales cycle times, and increase win rates
Develop and track KPIs that intersect customer success, product, and sales
Lead process improvement initiatives by collaborating with cross functional teams
Prepare customer and market analyses
Support strategic initiatives through in-depth operational and financial modeling
Hone your deep analytical thinking with respect to business analysis, customers, go-to-market strategy, and product strategy
Gain experience in broad software operating functions, including product management, operational process optimization, sales execution, and go-to-market strategy

What you’ll need to be successful:

Candidate for BS/BA in Economics, Mathematics, Engineering, Business Administration, or a related field
Interest in pursuing a career in business strategy, finance, sales, operations, or a related field
Proficient with Microsoft Excel
Organized, driven, and curious
Strong written and verbal communication skills

Preferred but not required:

Experience with Python, R, and/or Minitab
Experience with BI tools such as Tableau

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Legal

Director, Product Portfolio Marketing

OUR VISION: THE WORLD. SUBSCRIBED.

THE TEAM

Zuora’s legal team is involved in every aspect of our business. As trusted advisors, we support Zuora’s growth in an efficient, predictable and responsive manner while assessing and advising on legal risks to drive the best business decisions. Our approach is collaborative and solution-oriented as we partner to execute on activities like: negotiating and drafting a variety of contracts, supporting corporate governance and corporate transactions, protecting Zuora’s intellectual property, and implementing policy and process improvements. We also stay closely connected to our ZEOs to help navigate new and changing laws around privacy, securities, HR issues, intellectual property and lots of other areas.

YOUR MISSION:

You are a hands-on, experienced, results-oriented Director of Contracts Management that will join our dynamic global Legal team. You will help us lead the way in building scalable processes to increase team and field efficiency, partnering cross-functionally and enabling us to better support the business and accelerate Zuora’s growth. You will be a strong team member who will not hesitate to “roll up the sleeves,” attack challenges head on and build trust-based relationships as second nature. This is a critical role that will drive continuous improvement across the commercial legal and field organizations.

THE OPPORTUNITY (AKA: Why you want this role over any other out there)

Reporting directly to Zuora’s Senior Director and Deputy General Counsel, Commercial, the Director of Contracts Management will have a broad range of responsibilities, including enabling and accelerating the closure of large, strategic customer deals. You will define and execute on a vision to build a world-class contracts management function in a dynamic environment, driving operational excellence and continuous improvement in the delivery of legal services across the organization. The Director of Contracts Management is crucial to the growth of our legal team and our partnership with the business.

WHAT YOU’LL ACHIEVE

Serve as primary conduit between Sales and Legal organizations on deal navigation and stakeholder approvals
Manage the day to day aspects of the Contracts Management Team (the team reviews, interprets, drafts Order Form terms for Sales and Partner deals)
Identify and deploy key operational metrics that will be used to evaluate success and validate the business impact of the Legal department, including for QBRs and Board materials; provide operational analysis through reports and dashboards; and implement changes to improve performance
Work with other functions and management to identify process improvement and/or legal training opportunities (including standardizing RFP and RFI responses)

WHAT YOU’LL NEED TO BE SUCCESSFUL

BA/BS degree required
5+ years of broad-based experience working in or with an in-house legal department (ideally at a SaaS or other technology company)
Direct experience drafting and negotiating contracts for an active, high volume vendor.
Comfortable working across legal issues, identifying contractual arguments, assessing alternative outcomes and proposing resolutions
Operating comfortably within CLM systems, Salesforce and other linked systems to track and work deals from Sales cycle through to execution.
Experience at a public, global company and dynamic software company (public or private) would be ideal
Prior management experience is required
Demonstrated project/program management experience is a plus, as is experience using a contract management system

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity Employer.

#LI-MJ1

Marketing

Head of Industry Strategy - High Tech

(Open to remote, must be based in USA)

OUR VISION: THE WORLD. SUBSCRIBED.

Zuora’s vision is The World Subscribed. Our mission is to empower the best companies in the world to win.

There is a massive shift in the global economy. Up to 77% of people worldwide want to own fewer things and subscribe to more services. It’s the end of ownership and the rise of usership. Usership has not only created a better world, it has transformed whole industries from technology, to manufacturing, media & entertainment, banking, and even government.

Zuora has paved the path to success for over 1,000 of the best companies in the Subscription Economy™. We coined the term Subscription Economy™, wrote the best-selling book on it, and defined what the greatest sales deck ever should look like.

We’ve set the foundation with our vision and gone from startup to global public company – but relative to the opportunity ahead, we’re still in the early innings. To realize our potential, we need to continue translating this vision into differentiated, compelling, and innovative value propositions, that help us reach new prospects and do more with our existing customers.

The best and largest companies in the world are now beginning to switch to subscription business models, and the opportunity is to create a path for them to find success with Zuora. But the path isn’t obvious. The playbook that worked for SaaS companies the last decade doesn’t align with how companies in other industries actually behave in 2021; with how complex multi-billion dollar companies rethink their core approach to doing business.

We’re looking for a leader with a deep understanding of how to translate enterprise software technologies into compelling value propositions that help us build awareness, create demand, and win opportunities. This individual will own the messaging and competitive positioning for our product portfolio, providing valuable content and actionable insights to the Field, the Products organization, Marketing, and other stakeholders.

MISSION

Translate knowledge of Zuora’s technology and our market into competitive insights and compelling, differentiated positioning for the Zuora product portfolio as a whole.

The primary success metric for this role will be the overall Zuora revenue and win rate.

WHAT YOU’LL ACHIEVE

Articulate positioning and messaging for the Zuora product portfolio

Identify the target audiences and develop a deep understanding of their needs, priorities, and challenges
Determine Zuora’s differentiated positioning relevant for the target audiences and work with our horizontal and vertical teams to apply it to various target segments
Craft clear and concise messaging and write compelling narratives that convey battle-tested messages backed by relevant data and research

Understand Zuora product portfolio to determine and message competitive strengths

Develop a strong understanding of Zuora’s products, their capabilities, and competitive strengths
Work closely with the Products and Services organization to understand our products, services, strategy, and roadmap in order to create impactful and differentiated messaging
Determine our products’ strengths and weaknesses for respective target markets and apply them to messaging for sales
Work with Sales to understand their success and challenges in various markets, use cases, and sales plays to keep iterating and improving competitive messaging and positioning

Develop a deep understanding of Zuora’s market and ecosystem

Understand customer segments, including their business needs, challenges, and use cases
Establish a good understanding of Zuora’s competitive landscape, including strengths and weaknesses of key competitors
Develop strong knowledge about the Zuora ecosystem, including partners such as system integrators and ISVs, and other systems and applications that customers integrate with

Become a story-teller with impact

Create sales decks and other content to reflect our our portfolio messaging and positioning
Work on keynotes and breakout sessions for executives to deliver our portfolio message at events
Create training content for sales to build confidence in speaking to our product portfolio and competitive strengths
Speak to customers, sales, partners, and analysts to keep refining, validating, and iterating on our messaging used in our content

Increase Zuora’s win rate

Position competitors to expose their shortcomings
Create impactful competitive tools for Sales
Render deal assistance to account executives by providing subject matter expertise for opportunities

Analyze market activity and determine its impact on Zuora’s positioning

Monitor market events such as competitor's announcements and key trends
Develop a point of view on key industry trends relevant to Zuora
Articulate the best positioning that enables Sales to put Zuora in the most favorable position

KEY COMPETENCIES

Results and Productivity: Gets results, accomplishes objectives, and sees projects to completion
Building Virtual Teams: Models and encourages teamwork by fostering cooperation, communication, trust, shared goals with or without management authority
Planning, Prioritizing, and Maintaining Focus: Establishes short-term goals, clarifies roles and responsibilities, sets priorities and milestones, and is not distracted by unimportant details or activities
Agent of Change: Challenges the status quo, supports fresh perspectives, tries out new approaches, and enlists support for change initiatives
Building Partnerships: Works effectively with other groups and functions, shares information across the enterprise, and considers the impact of decisions on other departments and groups
Judgment and Reasoning: Effectively analyzes problems, identifies core issues, exercises common sense, sees critical connections and ramifications, and weighs alternatives

DESIRED SKILLS/EXPERIENCE

10-15 years with a mix of practical experience in competitive intelligence, product marketing, product management, or sales engineering at an enterprise technology company
Technical aptitude is a must. Ability to understand the products and to synthesize the intelligence into actionable insights and positioning
Domain expertise in FinTech, ERP, or similar enterprise application software with a multi-product portfolio is a plus
Proven track record of crafting compelling customer-facing messaging, presentations, and content assets
Passion for understanding customers/buyer pains and needs, and can align the organization to address them
Demonstrated ability to lead through influence to drive execution of a strategy in a global organization with conflicting priorities
Excellent analytical skills
Strong skills in communication, presenting, writing and ability to work well cross-functionally

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Head of Industry Strategy - Media

OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today

have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.

THE OPPORTUNITY:

The opportunity ahead of us is to lead the best companies, industry by industry, through their journeys, guiding their transformation and ultimately creating a multi-billion dollar revenue opportunity. Like technology, where we’ve become the standard for SaaS companies looking to IPO. Or manufacturing, where we count 8 of the top 10 auto manufacturers as customers, along with industrial manufacturers like CAT, JCI, and Honeywell. Or media, where we service 20 of the largest newspaper publishers around the globe.

Because what we do is rooted in business model transformation – the way we must align our go-to-market is by industry. Doing so will require a greater depth of understanding, stronger messaging, more tailored product and partner strategies, and an expert field organization, with confidence and credibility, that can add significant value to the CEO-level conversations we’re having across industries.

We’re looking for a leader to help drive and accelerate Zuora’s vertical go-to-market strategy. Someone with a deep understanding and a strong instinct for the mechanics of an industry and how to uncover and create value. Someone who understands the industry landscape, the changes on the horizon, and who can offer unique guidance and value to executives trying to navigate this change. Someone who can help Zuora, as an enterprise software company, uncover new ways to define and deliver solutions for these companies with our technology, people, and partners. And someone who is a change-agent who can push Zuora to evolve in our approach and thinking – ultimately helping us fulfill our promise as a company.

WHAT YOU’LL ACHIEVE

Create the World Subscribed by dominating one market vertical at a time, with an organization aligned around a repeatable formula.

VERTICAL GTM BUSINESS PLANS & OPERATING CADENCE: We have a GTM roadmap and an organization armed to unlock 50% bookings growth through the right targeting, partnerships, and solution design.
THOUGHT LEADERSHIP: Zuora is widely recognized as the thought leader on business model transformation in our target verticals.
ECOSYSTEM VALIDATION: The ecosystem of leaders and strategic partners in our target verticals endorse Zuora as the company to work with.
WIN MARKET SHARE: We have a field organization, with the swagger and skills, to win and expand our footprint in target accounts.

The High Tech Transformation

For the past dozen years, Zuora has had a front row seat to the transformation happening across the high-tech industry and has helped over 600 customers in the space emerge as leaders in the Subscription Economy. From “subscription native” SaaS companies like Docusign, Zoom, Box, and Splunk who bet on Zuora to help them grow through IPO and beyond, to global leaders like Cisco, IBM, Xerox and NCR who have embraced customer-centric subscription models to drive growth through the next decade, Zuora has become the trusted partner across the high-tech industry.

But the opportunity ahead is limitless. Software continues to eat the world, and “as a service”models are the standard. Legacy billion dollar software companies are striving to transform, while every day a new SaaS unicorn is born. Hardware companies are realizing the potential of delivering connected services with their physical devices for faster growth and a greater connection to the customer. Our roadmap for navigating this journey, born from our experience with hundreds of high-tech leaders, has the potential to propel Zuora to an even stronger leadership position for years to come.

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Marketing Analyst, Growth Operations

OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today

have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.

THE OPPORTUNITY:

WHAT YOU’LL ACHIEVE

Create the World Subscribed by dominating one market vertical at a time, with an organization aligned around a repeatable formula.

VERTICAL GTM BUSINESS PLANS & OPERATING CADENCE: We have a GTM roadmap and an organization armed to unlock 50% bookings growth through the right targeting, partnerships, and solution design.
THOUGHT LEADERSHIP: Zuora is widely recognized as the thought leader on business model transformation in our target verticals.
ECOSYSTEM VALIDATION: The ecosystem of leaders and strategic partners in our target verticals endorse Zuora as the company to work with.
WIN MARKET SHARE: We have a field organization, with the swagger and skills, to win and expand our footprint in target accounts.

The Media Transformation

Since the age of the Internet, the media industry has been in a state of disruption, with companies struggling to land the ideal business model that will drive growth and land with consumers for the decade ahead.

Zuora has had a front row seat to this transformation, powering the subscription strategies for over 100 media and entertainment brands, including The Economist, CBS Interactive, and over 20 of the largest global newspapers.

This has put us in a position to develop insight, expertise, and data that no other company in the world has about what it takes to succeed in the new Subscription Economy, and for this reason, C-level executives across that manufacturing industry are turning to Zuora to help them shape their strategy for the decade ahead.

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Senior Global Campaigns Manager

Our growth story is only just beginning and our Sales team is pivotal in sustaining our rapid growth across the globe. We are looking for a highly collaborative, outcome-oriented Enterprise Account Executive with an entrepreneurial spirit to help us take on this huge market opportunity.

As the Marketing Growth Operations Analyst, you will report directly to the Director of Analytics and be responsible for driving insights to inform key business decisions. Your mission is to bring global operational excellence to Zuora’s growth function from lead generation to pipeline creation. The Growth Operations team is responsible for delivering the operational foundation for our GTM, from top of funnel lead generation to pipeline creation and handoff to sales.

You will work closely with Marketing Leadership, Sales Operations, IT, and Finance teams to support global Marketing as well as the cross-functional Global GTM Team. You will partner closely with the Demand Gen and BDR teams to provide insights to improve pipeline velocity and conversion rates based on data and analytics.

You will oversee a global team of marketing operations and campaign execution resources. You will also work directly with external vendors, agencies and consultants to design, develop and maintain a world-class marketing engine, infrastructure and process.

What You Will Do

Drive the pipeline reporting that supports our global marketing team
Develop appropriate recommendations based on data analysis (e.g. why Lead quantity/quality is going up/down, volume spikes, etc.)
Build and own performance-based reports to ensure key stakeholders have access to accurate and timely information at varying levels of granularity.
Conduct ad-hoc analysis to dig into performance and answer marketing related questions for key stakeholders
Help support creation of measurement framework to assist with spend allocation decisions, campaign execution, and internal storytelling.
Develop and manage the budget tracking document for the Marketing team
Support the development of a repository and single source of truth for marketing analytics information including templates, planning inputs, and reports/dashboards

Desired Competencies And Experience

Bachelor’s degree in marketing, business or related discipline required
Minimum 3-5 years experience in B2B marketing operations, with a depth of experience in enterprise SaaS.
Experience is managing a marketing budget with multiple stakeholders
Experience writing new SQL queries
Experience using tools such as Looker, Domo, Tableau, or any other BI tool..
Understanding of Salesforce and Marketo.
Intermediate Excel/Google Sheets experience (Vlookups, Pivots, etc)
Demonstrated problem-solving, critical thinking, and analytical skills
Strong time management and organizational skills
Strong quantitative skills including the ability to analyze and interpret data, with accuracy
Ability to quickly respond to requested changes and identify process improvements
Ability to manage ambiguity, work independently, and be able to chart direction of projects
Demonstrated ability to work in a fast-paced and dynamic environment, while being team-focused

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

OUR VISION: THE WORLD. SUBSCRIBED.

Team & Role

Our growth story is only just beginning and we’re seeking a Senior Manager of Global Campaigns to scale a best-in-class marketing function to support Zuora’s growth ambitions: to be the company to whom the world’s best companies turn to for driving the technology and business transformations necessary to win in the Subscription Economy.

In this role, you will architect and lead a global campaigns engine targeted at Zuora’s key vertical segments to create growing awareness and engagement that translates into predictable pipeline.

What you’ll do & achieve:

Adopt a “vertical CMO” mindset to drive an end to end, account-based campaign strategy for targeted vertical segments across Zuora’s global regions, with a north star of pipeline generated within the segment
Partner with marketing and company leadership to establish campaign priorities, goals and targets established with strategic and tactical plans to deliver on those targets
Define and lead a fully integrated, account based campaign strategy aligned to Zuora’s complex, enterprise-focused go-to-market motion and the way people buy in 2020
Own the strategy and production of an omni-channel campaign strategy, campaign bill of materials, and global rollout across Zuora’s focus regions
Create and own a campaign performance framework to forecast, measure, analyze, and report on the impact of campaign activities on pipeline, revenue, and the demand funnel
Lead a cross-functional team across Product Marketing, Field Marketing, Partner Marketing, Sales, Demand Gen, and Content to align around the campaign strategy and drive execution, activation, enablement, and feedback loop

What you’ll need to be successful:

5-8 years of relevant marketing experience, primarily in B2B tech
Demonstrated success owning the strategy, framework, development and execution for global, multichannel demand generation campaigns
Big picture thinking, and meticulous attention to detail – ability to quickly understand overall business objectives, create a well-aligned marketing strategy and execution plans with clearly defined metrics and KPIs.
Strong analytical skills, and proven track record in making data-driven decisions to continually optimize performance and determine future investments.
Exceptional ability to lead, influence and work across organizational boundaries with a strong track record of cross-functional collaboration.
Ability to operate and excel at strategic as well as tactical levels. Willingness to roll up sleeves to get the job done.
Excellent communication and facilitation skills, both at the executive level and with peers and cross-functional teams.

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Senior Partner Manager

Sr. Product Marketing Manager, Revenue

Zuora is transforming the Subscription Billing & Revenue Recognition industry. Driving the success of our current ISV ecosystem partners and strategic expansion is a critical focus for our team.

The Senior Partner Manager is responsible for the overall experience and success of Zuora’s ISV partners. The Partner Manager will represent the voice of the partner within Zuora, ensuring that partner needs are taken care of and facilitating, with cross-functional teams, the partner’s value proposition within Zuora. The Partner Manager will also evangelize Zuora’s value proposition within the partner organizations.

Responsibilities:
● Act as primary operational contact to assigned partners.
● General sales support, training, and onboarding of new partners, including Why Zuora presentations.
● Support partners in their go-to-market activities including business planning, pipeline development, marketing, sales activities.
● Build strong relationships resulting in high levels of engagement with assigned partners.
● Serve as a point of escalation for partner issues.
● Work with assigned partners to have monthly calls and quarterly business reviews.
● Responsible for delivering high levels of partner satisfaction.
● Assist in managing or leading special projects as needed.
● Perform other duties assigned.
● Manage complex contract negotiations.
● Work across marketing, sales, product, and engineering to create a successful GTM strategy

Basic Qualifications:
● Bachelor’s degree, or equivalent years of experience desired
● 5+ years’ experience in a sales, account management, or CSM role within a fast-paced SaaS environment.
● Strong customer focus and problem resolution skills.
● Experience working with all levels of an organization.
● Experience in Subscription Billing & Revenue Recognition a plus.
● Knowledge Payments and Tax technologies a plus.
● Excellent written, verbal communication and presentation skills including the ability to build effective presentations. Public speaking experiences a plus.
● Superior listener and communicator – strong oral, written, and active listening skills a must.
● Self-starter with the ability to work independently within the team role driving team results in diverse, fast paced environments
● Strong tolerance for ambiguity; able to focus, take direction and execute in a changing environment; ability to make things happen.
● Ability to travel up to 20-40%

About Us
For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Our growth story is only just beginning and our Sales team is pivotal in sustaining our rapid growth across the globe. We are looking for a highly collaborative, outcome-oriented Marketing Operations Manager to help us take on this huge market opportunity.

Sr. Public Relations Manager

OUR VISION: THE WORLD. SUBSCRIBED.

Zuora’s vision is The World Subscribed. Our mission is to empower the best companies in the world to win.

We’ve set the foundation with our vision and mission but our growing portfolio of cutting-edge innovations is in need of a world-class product marketer to lead one of our flagship products. Your mission is to create a whole new category of technology that clearly aligns our differentiated solution with customer value.

Zuora has a renowned marketing culture, and if you so choose to accept the challenge, you will redefine the world of B2B enterprise SaaS product marketing.

THE TEAM

Zuora’s Product Marketing team works diligently to connect the dots between internal and external teams to inform the strategic direction and positioning of our product offerings. Through storytelling, messaging, positioning, thought leadership, competitive intelligence, analyst relations, pricing and packaging, we help Zuora grow by increasing win rates, net dollar retention and revenue expansion. Like many others at Zuora, our team is a team of teams partnering closely with our engineering, design, sales and marketing organizations (to name a few) in a collaborative effort to make shift happen.

WHAT YOU’LL ACHIEVE

Put Zuora on the map

Be the thought leader for the category
Identify and engage key industry influencers
Build awareness through Industry Analysts, Partners, Press and Media

Determine product-market fit

Deeply understand the differentiated product capabilities
Define the Ideal Customer Profile
Size the Total Addressable Market

Articulate compelling messages

Empathize with the customer’s business objectives and pain points
Declare an enemy and take a position
Write narratives that lay out alternatives that lead to our position

Drive campaign strategy

Determine short and long-term campaign themes
Ideate integrated global campaign and field marketing tactics
Empower Business Development Representatives to pitch fluently

Enable the field to win

Arm Account Executives with a consistent story to pitch at scale
Develop internal sales tools to help the field differentiate and prove customer value
Plug into sales conversations with prospects as the Subject Matter Expert

Create captivating content

Strategically build a Bill of Materials that amplifies the message
Craft content of all mediums (deck, written, video) with polish
Corral feedback from sales, customers, and prospects to optimize content

KEY COMPETENCIES

Emphasizes excellence: Sets challenging goals, has high standards of excellence, and refuses to accept mediocre performance

Strategic focus: Thinks strategically, creates an ongoing, dynamic strategic planning process, and communicates long term direction

Agent of change: Challenges the status quo, supports fresh perspectives, and enlists support for change initiatives

Creates buy-in: Builds commitment for initiatives through credibility, persuasive communication, stakeholder involvement and aligning expectations

Customer Focus: Ensures that the customer perspective is a driving force behind business decisions and activities

Takes initiative: Identifies problems, opportunities, and assumes a leadership role by taking action without being asked

Openness to input: Solicits open feedback and diverse approaches

Dependable: Can be counted on to meet deadlines and sees projects through completion

DESIRED EXPERIENCE

3-8 years of practical experience in product marketing, product management, or management consulting for a B2B enterprise SaaS company
Domain expertise in revenue recognition or an understanding of finance buyers is a plus
Proven track record of being a top-performing product marketer
Demonstrated ability to lead through cross-functional influence in a global organization
Passion for crafting compelling messaging across all mediums
Strong speaking and written communication skills
Bachelor’s degree in Business, Economics or Accounting preferred

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Atlanta, GA, United States | Boston, MA, United States | New York, NY, United States | Remote | San Francisco, CA, United States

Senior PR Manager

Zuora is seeking an energetic, self-motivated “ZEO” to be a part of growing and scaling the global communications public relations function. This is a fabulous career growth opportunity to join a company that is growing rapidly, has a fun collaborative culture and is a recognized leader driving the global Subscription Economy™. Zuora places tremendous importance on communications. The Public Relations Manager will play a key role within the marketing department, developing brand awareness and helping to secure local, vertical and national press for Zuora. This is a highly entrepreneurial position with room for expansion.

The Senior PR Manager will report to the Director of Comms and primarily coordinate and drive public relations activities, including speaking, awards and media outreach around vertical storylines and social media. The PR Manager will also help to coordinate and report on PR results with our regional field marketing managers and six agencies around the world.

You have a passion for media relations and strong relationships across press and blogs. You are an exceptional storyteller, creative and strategic thinker, a brilliant writer with a strong grasp of tone, and a strong executor with meticulous project management skills. You have a pulse on world news to land in-the-moment opportunities, with an eye for evergreen trend stories.

RESPONSIBILITIES

Collaborate cross-functionally with product marketing, content, AR, social and demand generation, customer, event, sales teams to develop strategic messaging for PR campaigns
Own executive communications program including speakers bureau, thought leadership and platform development and talking points for Zuora spokespeople as well as executive prep
Lead internal operations for global agency reporting (e.g., KPIs, influencer tracking, etc.)
Creative development and evolution of company storylines for proactive pitching around key verticals: technology, media and manufacturing/IoT
Manage social media program oversight with agency to map to company storylines and PR objectives, including influencer engagement
Partner with customer advocacy team to develop campaigns and PR opportunities centered around customer success and use cases
Develop relationships with key influencers and journalists in these industries
Management of press release drafting/editing and review process
company, executive awards and industry recognition programs
PR coordination with North American field marketing teams for events and speaking

REQUIREMENTS:

7+ years of experience in PR and media relations
Agency experience working for B2C and B2B tech clients a plus
Previous experience pitching to print, broadcast and digital media
Experience landing top media placements at a national and regional level
Must be an articulate and persuasive communicator with outstanding writing skills
Executive presence, high level of professionalism, confidentiality and judgment
Willing to work in a highly collaborative, fun, fast-paced, high-growth, international organization
Developing social media programs within the PR function is a plus
Proven strategic communications experience, planning and execution skills are key, as well as strong client relationship management and partnering skills.
Existing relationships with tech, business and trade press a plus

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

VP Industry Strategy

Executive Assistant to the CEO

OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today

have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.

THE OPPORTUNITY:

WHAT YOU’LL ACHIEVE

Create the World Subscribed by dominating one market vertical at a time, with an organization aligned around a repeatable formula.

VERTICAL GTM BUSINESS PLANS & OPERATING CADENCE: We have a GTM roadmap and an organization armed to unlock 50% bookings growth through the right targeting, partnerships, and solution design.
THOUGHT LEADERSHIP: Zuora is widely recognized as the thought leader on business model transformation in our target verticals.
ECOSYSTEM VALIDATION: The ecosystem of leaders and strategic partners in our target verticals endorse Zuora as the company to work with.
WIN MARKET SHARE: We have a field organization, with the swagger and skills, to win and expand our footprint in target accounts.

ABOUT ZUORA & OUR “ZEO” CULTURE

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Office Of The Ceo

Our Vision & Mission

Overview

We’re looking for an Executive Assistant to our CEO and our SVP of Strategy & Operations to make their world, including the Office of the CEO more efficient and organized so they can focus on high impact priorities, remain strategically aligned, do more things in less time and help lead the company through our next phase of growth. As a trusted partner, you’ll work alongside the executive team and amongst the parties they engage with, including customers, partners, investors, board members and more helping enable them to achieve key outcomes. You’ll have a front row seat to our journey, and you already know the best part will be seeing the success of Zuora, knowing it is a reflection of your work and vice versa; a true testament to the great teamwork that happens at Zuora.

Join us and make shift happen!

What you’ll do & achieve:

Recognize the importance and support the critical alignment between the CEO and the SVP of Strategy & Ops. Partnering with each and for their mutual benefit will be key to your success and theirs.
Enable the success of your execs by strategically focusing their time on high impact events and initiatives. Effectively interface and communicate with employees, executives, board members, prospects, customers, and partners, and especially with our executive assistants to ensure tight alignment among our executive team.
Coordinate and manage all logistics for internal and external meetings including but not limited to team meetings, all hands, off-sites and one-on-one meetings with a wide variety of stakeholders
Book appropriate domestic and international travel, taking into account travel Visas, costs and proper documentation
Work cross functionally to maintain a shared corporate calendar to enable thoughtful and strategic planning across the organization so that there is adequate time to prepare and execute at all levels.

What you’ll need to be successful:

Minimum of 10-15+ years of C-level, preferably CEO, administrative experience in a high-tech, SaaS company: fast-paced, innovative, always changing environment
Public company experience is required
Skillful execution of administrative activities with high attention to detail, yet agile, able to prioritize, and multitask
Strong oral and written communication skills at all levels of the organization internally and externally
Teamwork mentality and strong people skills, ability to build a personal network throughout the company
High degree of discretion and a strong commitment to confidentiality
Very strong technical competency, specifically with virtual meeting tools (Zoom) as well as Word, Excel, PowerPoint, Email, Calendars, etc. (Microsoft and Google)
Being a trusted and proactive partner, always anticipating what is required before others
Connected to the ZEOs, knowing the pulse of the organization
Vested interested in our customers and building those relationships

About Zuora

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

Candidates must reside in the San Francisco Bay area

#LI-MJ1

Product Management

Senior Product Manager

Overview

Customers have changed. In the new Subscription Economy® (a phrase coined by our CEO, Tien Tzuo) customers are happier subscribing to the outcomes they want, when they want them, rather than purchasing a product with the burden of ownership. We believe that one day, every company will be part of the Subscription Economy.

Zuora’s leading SaaS subscription relationship management platform helps enable businesses in any industry to launch or shift products to a subscription model and open new revenue streams. Our growth story is far from over and our Product organization is pivotal in sustaining our rapid growth across the globe. We are looking for a highly collaborative, hands-on Product Manager with strong technical aptitude and prior experience delivering innovative SaaS business applications and solutions to help us take on a $40 billion market opportunity.

To be successful in this role, you need to demonstrate a sincere passion for building complex products that customers love in the Enterprise Finance and Revenue Automation domain. On the Zuora product team:

We obsess about user experience, and our customers represent small startups to Fortune 50 enterprises;
We are deeply involved in driving product design, from both an API and UI/UX perspective;
We strive for customer intimacy and meet with our customers regularly to review user experience and design and to ensure we are meeting customers’ needs and solving customer problems;
We deliver mission critical solutions, so we have to think about scale, performance, compatibility and extensive downstream impacts;
We lead product innovation from initial strategy through delivery and customer adoption.

What you’ll achieve:

Own the end-to-end product lifecycle for Zuora’s Revenue Product Line.
Be the product domain expert, understand the market and customer needs and competition.
Own and execute products that deliver ongoing customer value to the CFO’s office
Own end-to-end feature delivery, including working with user experience on prototypes, authoring functional requirements and functional specification documents, creating and prioritizing user stories, analyzing user data to drive decision making and documenting delivery of quarterly releases.
Work on the detailed use cases and come up with solutions to address the Customers’ needs.
Track tickets related to the critical new enhancement requests or bugs and work with the Engineering and Support Teams to find the eventual fix.
Own the Product Roadmap and drive the release planning and delivery efforts.
Develop competitive expertise to assist in outbound product positioning and inform internal development priorities.
Assist product marketing with core positioning and messaging for the product.

What you’ll need to be successful:

Ability to think like a CEO to drive the success of Zuora’s Finance and Revenue Product Lines.
Leadership through influence rather than organization structures. Proven ability to motivate, lead, and collaborate with cross-functional product development teams and manage interactions across product areas.
At least 8+ years of relevant, hands-on product management experience and demonstrated success at leading enterprise software SaaS companies.
Domain experience in Finance and Accounting is required. A prior exposure to the new revenue accounting standards ASC 606 | IFRS 15 will be a big plus.
Good understanding of Order-to-Revenue business processes and the related workflows
Knowledgeable in Subscription billing concepts
Ability to analyze complex business data and Customer use cases.
Experience applying AI/ML concepts to enterprise software applications
Solid understanding of relevant technology and tools including APIs, cloud solutions and programming languages and how SaaS integrations work.
Experience with service-oriented architecture, microservices, and event-driven architecture.
Strong product design skills, from both a technical API and user interface design perspective
Demonstrated success defining and shipping products in an iterative manner, with a hands-on willingness to do whatever it takes from an execution perspective.
Experience transforming product strategy into well-articulated business requirements, as well as using qualitative and quantitative data effectively to inform product direction and prioritization.
Excellent written and oral communication skills, with an ability to handle both executive-level discussions as well as functional / technical deep dives.
Fantastic problem-solving abilities, analytical horsepower, and attention to detail.
Ability and willingness to work with distributed engineering, sales, and services teams.
Passion for the market and opportunity Zuora is pursuing.

About Zuora

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

Senior Product Manager

Overview

We obsess about user experience, and our customers represent small startups to Fortune 50 enterprises;
We are deeply involved in driving product design, from both an API and UI/UX perspective;
We strive for customer intimacy and meet with our customers regularly to review user experience and design and to ensure we are meeting customers’ needs and solving customer problems;
We deliver mission critical solutions, so we have to think about scale, performance, compatibility and extensive downstream impacts;
We lead product innovation from initial strategy through delivery and customer adoption.

What you’ll achieve:

Own the end-to-end product lifecycle for Zuora’s Revenue Product Line.
Be the product domain expert, understand the market and customer needs and competition.
Own and execute products that deliver ongoing customer value to the CFO’s office
Own end-to-end feature delivery, including working with user experience on prototypes, authoring functional requirements and functional specification documents, creating and prioritizing user stories, analyzing user data to drive decision making and documenting delivery of quarterly releases.
Work on the detailed use cases and come up with solutions to address the Customers’ needs.
Track tickets related to the critical new enhancement requests or bugs and work with the Engineering and Support Teams to find the eventual fix.
Own the Product Roadmap and drive the release planning and delivery efforts.
Develop competitive expertise to assist in outbound product positioning and inform internal development priorities.
Assist product marketing with core positioning and messaging for the product.

What you’ll need to be successful:

Ability to think like a CEO to drive the success of Zuora’s Finance and Revenue Product Lines.
Leadership through influence rather than organization structures. Proven ability to motivate, lead, and collaborate with cross-functional product development teams and manage interactions across product areas.
At least 8+ years of relevant, hands-on product management experience and demonstrated success at leading enterprise software SaaS companies.
Domain experience in Finance and Accounting is required. A prior exposure to the new revenue accounting standards ASC 606 | IFRS 15 will be a big plus.
Good understanding of Order-to-Revenue business processes and the related workflows
Knowledgeable in Subscription billing concepts
Ability to analyze complex business data and Customer use cases.
Experience applying AI/ML concepts to enterprise software applications
Solid understanding of relevant technology and tools including APIs, cloud solutions and programming languages and how SaaS integrations work.
Experience with service-oriented architecture, microservices, and event-driven architecture.
Strong product design skills, from both a technical API and user interface design perspective
Demonstrated success defining and shipping products in an iterative manner, with a hands-on willingness to do whatever it takes from an execution perspective.
Experience transforming product strategy into well-articulated business requirements, as well as using qualitative and quantitative data effectively to inform product direction and prioritization.
Excellent written and oral communication skills, with an ability to handle both executive-level discussions as well as functional / technical deep dives.
Fantastic problem-solving abilities, analytical horsepower, and attention to detail.
Ability and willingness to work with distributed engineering, sales, and services teams.
Passion for the market and opportunity Zuora is pursuing.

About Zuora

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

Senior Product Manager, Order Management

#LI-AP1