Zuora

Customer Success Manager (French speaking)

当社は、サブスクリプション型のビジネスを営む企業向けに最適化したSaaSアプリケーションを開発・販売・提供しているソフトウェア会社です。
当社のアプリケーションは、コマース、ビリング、ファイナンスの領域で構成され、サブスクリプション型の事業モデルを展開する企業の収益向上と業務最適化を図る目的でデザインしており、「売って終わり」ではなく、顧客との長期的な関係を維持しながら、できるだけ長く使い続けてもらうことを前提とするサブスクリプションビジネスの新規事業、移行、新しい従量制の価格設定やパッケージングモデルの導入、加入者の行動に関する新たな観察を得て、競争上の優位性を支援しています。

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

We are seeking a proven Customer Success professional to build, lead and scale a best-in-class Customer Success function to support Zuora’s growth ambitions: to be the company to whom the world’s best companies turn to for driving the technology and business transformations necessary to win in the Subscription Economy.

You will build lasting relationships with our most important clients from successful launches to identification of new use cases, and ongoing strategic support that increases satisfaction, maximizes the Zuora experience and ultimately drives revenue retention and growth. We win when our customers win.

As our Customer Success Manager you will manage day-to-day operational and long term strategic business relationships with Zuora’s strategic customers. The CSM promotes adoption of Zuora’s products and services and positions Zuora to meet the current and future business requirements of our customers. The CSM will also play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements. Cultivating key customers as Zuora advocates in the Zuora community and subscription economy is a requirement for this role.

The CSM will have excellent working relationships with other representatives of Zuora who will be active within their account(s). Specifically, a strong collaborative partnership with the Sales, Support, Services and Product teams will be key to this role. The CSM is a positive advocate for the customer within Zuora and will be a professional representative at all times in this post-sale role.

The keys to success in this role are the ability to facilitate work sessions with all levels in a customer organization, troubleshoot to identify gaps between best practice and actual usage of Zuora, and clearly communicate recommendations that enable the customer to fully adopt Zuora in order to grow their business in the Subscription Economy. Join us and make shift happen!

What you’ll do & achieve:

Retain and grow the revenue for existing Zuora customers, owning renewal of customer base and churn target.
Support customers coming out of implementation and launch and assist with accelerating time to revenue for the customer and Zuora.
Define operational metrics, objectives and key results for your customers. Achieve operational excellence by continuous measurement and communication of these to peers and leadership.
Standardize CSM customer engagement and measure its impact at each stage of the customer lifecycle.
Serve as a key “Voice of the Customer” internally at Zuora, as well as serve as Executive Sponsor and key business partner for strategic customers.

Work with customers to develop a success plan that outlines how Zuora adoption will address their critical needs both immediately and, in the future.
Partner with sales leadership to grow Zuora revenue via upsells while providing an ideal customer experience.
Conduct optimization workshops to document business processes, identify opportunities for improvements and gaps in best practices, and create and present recommendations to customers who have deployed Zuora Billing and Revpro.
Anticipate customer's future needs and requirements by serving as the customer’s voice to the entire Zuora organization, including product, marketing, professional services and sales
Trusted Advisor for key business owners and executives including CxOs
Cultivate relationships with key customer roles from functional owners to senior management
Proactively identify where and how Zuora capabilities can deliver incremental business value
Recommend solutions to changing client requirements and emergent problems by carefully identifying and assessing all risks and benefits of possible approaches
Build account expansion and retention plan with Account Executive with clear objectives, requirements and action plan that delineates roles, responsibilities and target timelines with the aim of driving value within their current contract with Zuora.
Ensure satisfactory resolution of Zuora-related technical issues, including coordination of cross-departmental Zuora resources (e.g., Support, Professional Services engagements)
Drives adoption through innovation, product demonstration and customer alignment
Serves as a the customer’ advocate to other Zuora resources in Product, Services, and Sales, as needed
Defines and executes a Success Plan addressing conflict along the way

What you’ll need to be successful:

4+ Years in a customer-facing or Customer Success role within an enterprise software or software-as-a-service organisation.
Familiarity with implementation and support of Financial, ERP, CRM or other large scale business systems
Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment
A passion for Customer Engagement and service mentality
Proven record of creating and maintaining business partnerships and relationships “do-er” mentality with a hands-on, passionate, curious, persistent approach and the grit to get things done
Strong ability to align technical concepts & features to business needs
Resourceful and creative problem solving skills in order to provide optimal business or technical solutions
Excellent oral and written communication skills along with an ability to work cross-functionally with a broad range of internal and external clients
Demonstrated effectiveness at facilitating workshops as well as excellent communication and presentation skills, both verbal and written
Outstanding presentation development and delivery skills, with the ability to speak to end users and C-level Executives
Excel in a collaborative, team environment while able to work independently with minimal supervision
Outstanding organizational skills and the ability to manage multiple tasks and requests
Proven ability to present technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
Experience working with a cross-functional and geographically dispersed team and customer base.
Bachelor’s Degree or equivalent experience
Travel up to 40% of the time (including some possible international travel)

About Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our 4+ rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

London, Greater London, England, United Kingdom | Paris, France

Customer Success Manager

We are seeking a proven Customer Success professional to build, lead and scale a best-in-class Customer Success function to support Zuora’s growth ambitions: to be the company to whom the world’s best companies turn to for driving the technology and business transformations necessary to win in the Subscription Economy.

You will build lasting relationships with our most important clients from successful launches to identification of new use cases, and ongoing strategic support that increases satisfaction, maximizes the Zuora experience and ultimately drives revenue retention and growth. We win when our customers win.

As our Customer Success Manager you will manage day-to-day operational and long term strategic business relationships with Zuora’s strategic customers. The CSM promotes adoption of Zuora’s products and services and positions Zuora to meet the current and future business requirements of our customers. The CSM will also play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements. Cultivating key customers as Zuora advocates in the Zuora community and subscription economy is a requirement for this role.

The CSM will have excellent working relationships with other representatives of Zuora who will be active within their account(s). Specifically, a strong collaborative partnership with the Sales, Support, Services and Product teams will be key to this role. The CSM is a positive advocate for the customer within Zuora and will be a professional representative at all times in this post-sale role.

The keys to success in this role are the ability to facilitate work sessions with all levels in a customer organization, troubleshoot to identify gaps between best practice and actual usage of Zuora, and clearly communicate recommendations that enable the customer to fully adopt Zuora in order to grow their business in the Subscription Economy.

What you’ll do & achieve:

Support customers coming out of implementation and launch and assist with accelerating time to revenue for the customer and Zuora.
Retain and grow the revenue for existing Zuora customers, owning renewal of customer base and churn target.
Engage with the regional sales organizations to ensure proper positioning and engagement of Zuora’s Customer Success management.
Partner with sales leadership to build strong processes and engagement frameworks that will ultimately grow Zuora revenue via upsells while providing an ideal customer experience.
Define operational metrics, objectives and key results for the organization. Achieve operational excellence by continuous measurement and communication of these to peers and leadership.
Standardize CSM customer engagement and measure its impact at each stage of the customer lifecycle.

Serve as a key “Voice of the Customer” internally at Zuora, as well as serve as Executive Sponsor and key business partner for strategic customers.
Conduct optimization workshops to document business processes, identify opportunities for improvements and gaps in best practices, and create and present recommendations to customers who have deployed Zuora Billing and Revpro.
Serve as a Zuora business process expert in the Subscription Economy to help customers optimize and grow their business
Anticipate customer's future needs and requirements by servicing as the customer’s voice to the entire Zuora organization, including product, marketing, professional services and sales
Work with customers to develop a success plan that outlines how Zuora adoption will address their critical needs both immediately and, in the future,
Trusted Advisor for key business owners and executives including CxOs
Cultivate relationships with key customer roles from functional owners to senior management
Proactively communicate platform capabilities and product changes
Possesses the ability to interface with C-level executives to drive program strategy and ROI
Proactively identify where and how Zuora capabilities can deliver incremental business value
Frequent multi-level communications through executive business reviews, QBRs
Aligns the customer roadmap to business value, Zuora best practice benchmark data current Zuora capabilities and future product direction.
Recommend solutions to changing client requirements and emergent problems by carefully identifying and assessing all risks and benefits of possible approaches
Build account expansion and retention plan with Account Executive with clear objectives, requirements and action plan that delineates roles, responsibilities and target timelines with the aim of driving value within their current contract with Zuora.
Ensure satisfactory resolution of Zuora-related technical issues, including coordination of cross-departmental Zuora resources (e.g., Support, Professional Services engagements)
Make recommendations and manage communication plans between Zuora and its clients’ organizations
Drives adoption through innovation, product demonstration and customer alignment
Serves as a liaison to other Zuora resources in Product, Services, and Sales, as needed
Defines and executes a Success Plan addressing conflict along the way

What you’ll need to be successful:

4+ Years in a customer-facing or Customer Success role within an enterprise software or software-as-a-service organisation.
Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment
A passion for Customer Engagement and service mentality
Proven record of creating and maintaining business partnerships and relationships “do-er” mentality with a hands-on, passionate, curious, persistent approach and the grit to get things done
Resourceful and creative troubleshooting skills in order to provide optimal business or technical solutions
Excellent oral and written communication skills along with an ability to work cross-functionally with a broad range of internal and external clients
Demonstrated effectiveness at facilitating workshops as well as excellent communication and presentation skills, both verbal and written
Outstanding presentation development and delivery skills, with the ability to inform, influence and impact all levels of management
Excel in a collaborative, team environment while able to work independently with minimal supervision
Outstanding organizational skills and the ability to manage multiple tasks and requests
A high degree of organization, efficiency, urgency and follow through on program planning and execution
Proven ability to present technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics
Experience working with a cross-functional and geographically dispersed team and customer base.
Travel up to 40% of the time (including some possible international travel)

Sales Engineer

Chennai, Tamil Nadu, India

Hello world! We’re Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our 4.5+ rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

Sales Engineer/Customer Engineers Success Job Description:

Zuora Sales /Customer Success Engineer work in the field, hand in hand with Zuora Enterprise/Strategic Account Executives to close business or renew existing customers. At Zuora, the company mission for a Sales /Customer Success Engineer is to achieve a technical win over all competition and demonstrate how Zuora will allow the world’s largest companies to grow and become successful in The Subscription Economy.

As a Sales /Customer Success Engineer, you will get the unique opportunity to work with an enviable range of Enterprise/Strategic customers as we continue to grow our regional business.

Responsibilities

Work closely with the Sales Team in being the technical subject matter expert for Zuora and its application in the customers business and IT landscape.
Analyze and understand customers objectives and the current business and technical situation in the respective context of the customer engagement.
Manage the technical selling within the customer engagement sales process by meeting the customers decision criteria and differentiating against any competition.
Create use case specific product demonstrations mapped to customers strategic objectives to address their business issues and show business value.
Conduct presentations and workshops to decision makers and C-Level audiences on the Zuora platform.
Create and contribute to RFX’s, Value Propositions, Value Assessments and PoCs as needed within each customer engagement
Retain and grow the revenue for existing Zuora customers, owning renewal of customer base and churn target
Anticipate customer's future needs and requirements by serving as the customer’s voice to the entire Zuora organization, including product, marketing, professional services and sales
Serve as a key “Voice of the Customer” internally at Zuora, as well as serve as Executive Sponsor and key business partner for strategic customers.
Work with customers to develop a success plan that outlines how Zuora adoption will address their critical needs both immediately and, in the future
Create and contribute to reusable assets, demos, architectures, and solutions to share across the team.
Display initiative, self motivation and deliver high quality results along with meeting all expectations for both internal and external customers.

Who you Are

The ideal candidate wants to be the go-to person for companies transitioning to the Subscription Economy. You’ll have technical / business experience in a client facing role, such as pre-sales or customer success or consulting, and must be self-motivated with a strong desire to learn and become an expert on the entire quote to cash cycle for modern recurring revenue enterprise businesses.

5+ years relevant experience in complex technical enterprise/strategic sales or IT business consulting or customer success preferably in similar or related solutions.
Familiarity with quote to cash processes and supporting SaaS or related Cloud technologies.
Understanding of subscription / recurring billing and respective challenges is highly desired.
Understanding of the digital transformation agenda within modern businesses.
Strategic thinker with the ability to build and present robust product demos and compelling visions, combined with excellent written and verbal communication skills needed to develop customer relationships by listening to, understanding and anticipating customer needs (Business and IT).
Demonstrated strong consultative skills. Comfortable presenting to a variety of audiences as diverse as CIOs, Sales Operations, CFOs and Finance teams, COOs, CEOs and Line of Business Managers.
Experience in process analysis and solution architectures.
Comfortable working in an entrepreneurial, high growth and pressurised environment.
Proven time management skills in a dynamic team environment.
Inquisitive, passionate and able to grasp new technology concepts quickly and think creatively.
Strong story-telling and value selling skills.
Willing and able to travel occasionally.
S. in Engineering / Computer Science or a related technology field is strongly preferred.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

Customer Support

Application Support Engineer

London, Greater London, England, United Kingdom

Application Support Engineer (London)

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behaviour, and disrupt market segments to gain competitive advantage.

Job Summary

Zuora is seeking an Application Support Engineer to join our growing global support team in the London office, located in the centre of London with easy access to transportation and top tier amenities. We are looking for someone with a strong technical background who is able to troubleshoot complex software application issues and has excellent communication skills. Does that sound like you? If so, we look forward to hearing from you!

Key Responsibilities

Work closely with engineering and product management teams to advocate for the customer and drive improvements to product functionality.
Answer customer queries, file bugs, and reproduce, troubleshoot, resolve, and escalate issues as necessary.
Own and drive customer issues from start to finish.
Become an expert on a given product domain from both a business and technical standpoint.
Provide support via Zendesk tickets to Zuora customers
Actively participate in our online Zuora Community, learning about customer pain points, answering customer questions, and posting solution articles in your domain of expertise.
Handle urgent escalation issues, ensuring we accurately prioritize based on severity and customer impact.

Minimum Requirements

BS or MS in Computer Science, Engineering, or related. We will also consider other significant technical experience.
Experience with one or more of the following technologies that support SaaS applications: XML, REST API, SOAP API, SQL, Web Services, HTML, Java, or JavaScript, Kibana.
Excellent spoken and written English. The majority of our customer communications are in English.
Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely.
Ability to work with a global team and build strong cross-functional relationships.
Positive attitude and the ability to overcome adversity; ability to stay calm under pressure.
Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge. You will learn something new every day!

Bonus Requirements

At least 1+ years in application support experience
Experience working in a SaaS organisation.
Background with billing or financial enterprise applications
Experience as a developer or QA engineer in an agile development environment

About Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

Application Support Engineer

Chennai, Tamil Nadu, India

Hello world! We’re Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our 4.5+ rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

Job Summary

Zuora is seeking an Application Engineer – RevPro to join our growing Global Support team in the Chennai office, located in the charming MPL Silicon Tower complex (Grade A), with convenient access to transportation and top tier amenities. We are looking for someone who is ready for the next challenge in their career to join Zuora RevPro the World’s Leading Revenue Automation Solution for ASC 606 & IFRS 15. Are you passionate about technology? Love working with customers? Enjoy solving complex software applications issues? Do you have excellent communication skills? If so, we look forward to hearing from you!

Mandatory:

Bachelor/ Master Degree (or equivalent) in Engineering
6 to 8 years of Oracle Database Development experience with the latest development/Support skills on Oracle 11g/12c with proven success in enterprise application support and customer service (experience with SaaS would be awesome!)
Experience in Design, Development, and Maintenance of complex solutions
Experience in troubleshooting and triage with one or more CRM Solution (such as Oracle, SalesForce.com, SAP, Siebel or other quote-to-cash solutions)
Knowledge on Oracle EBS Order To Cash business cycle and any reporting tool(s) is an added advantage
Experience in Billing, ETL/Data Warehousing or Finance Systems
Experience with large-scale multi-tier SaaS web applications
Experience in PLSQL modules such as packages, procedures, reports, PLSQL Collections, LOBS, Scheduler, Oracle’s Security Model, Virtual Private Database, Partitioning, etc
Expert in Performance Tuning of application code at a database level
Excellent Communication and Customer facing skills
Excellent analytical, problem solving and multitasking skills

Preferable:

Proven ability to work on RevPro product is highly preferred.
The ideal candidate will have a combination of Customer Support, Technical Support, DevOps and Engineering experience, and background
Experience working in Global IT model (Onshore vs Offshore)

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

Application Support Engineer

Chennai, Tamil Nadu, India

Hello world! We’re Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our 4.5+ rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

Mandatory:

Bachelor/ Master Degree (or equivalent) in Engineering
10 to 12 years of Oracle Database Development experience with latest development/Support skills on Oracle 11g/12c with proven success in enterprise application support and customer service (experience with SaaS would be awesome!)
Experience in Design, Development, and Maintenance of complex solutions

Experience in troubleshooting and triage with one or more CRM Solution (such as Oracle, SalesForce.com, SAP, Siebel or other quote-to-cash solutions)
Experience with technologies supporting SaaS applications including SOAP and REST API, XML, Web Services, HTML, Java and JavaScript, Python, .NET and others used in eCommerce.
Knowledge on Oracle EBS Order To Cash business cycle and any reporting tool(s) is an added advantage
Experience in Billing, ETL/Data Warehousing or Finance Systems
Experience with large-scale multi-tier SaaS web applications
Experience in PLSQL modules such as packages, procedures, reports, PLSQL Collections, LOBS, Scheduler, Oracle’s Security Model, Virtual Private Database, Partitioning etc
Expert in Performance Tuning of application code at a database level
Excellent Communication and Customer facing skills
Excellent analytical, problem solving and multitasking skills

Preferable:

Working and functional familiarity with Boomi integration or similar offerings (Mulesoft, Informatica, etc) and troubleshooting such issues is a plus.
Proven ability to train and mentor others
The ideal candidate will have a combination of Customer Support, Technical Support, DevOps and Engineering experience, and background
Experience working in Global IT model (Onshore vs Offshore)

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

Senior Application Support Engineer

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behaviour, and disrupt market segments to gain competitive advantage.

Job Summary

Zuora is seeking a Senior Application Support Engineer to join our growing Global Support team in the Tokyo office. We are looking for someone with a strong technical background who is able to troubleshoot complex software applications and has excellent communication skills. Does that sound like you? If so, we look forward to hearing from you!

Key Responsibilities

Provide outstanding technical support to Zuora customers based in Japan and globally.
Answer product questions, report defects, troubleshoot, and do whatever it takes to resolve customer issues.
Work closely with engineering and product management teams to advocate for the customer and drive improvements to product functionality.
Own and drive customer issues from start to finish.
Become a product expert from both a business and technical standpoint.
Actively participate in our online Zuora Community, learning about customer pain points, answering customer questions, and posting solution articles in your domain of expertise.
Handle urgent escalation issues, ensuring we accurately prioritize based on severity and customer impact.

Minimum Requirements

BS or MS in Computer Science, Engineering, or related discipline. We will also consider other technical experience.
Minimum of 2 to 5 years application support experience (SaaS experience a plus).
Native Japanese speaker and intermediate English language skills or above. This position is focused on supporting Japanese customers, but you will also frequently use English when communicating with global customers and with your colleagues across Zuora.
Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely.
Ability to work with a global team and build strong cross-functional relationships.
Positive attitude and the ability to overcome adversity; ability to stay calm under pressure.
Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge. You will learn something new every day!

Bonus Requirements

Experience with technologies that support SaaS applications, such as XML, REST API, SOAP API, SQL, web services, HTML, Java, and JavaScript.
Experience with billing or financial enterprise applications.
Experience as a developer or QA engineer in an agile development environment.

Engineering & Techops

Cloud Governance Manager

Principal Software Engineer

Cloud Governance Manager/Director

The Cloud Governance Manager/Director is responsible for the planning and implementation of Cloud strategies for services within our various Cloud environments including guidance on deployment best practices, governance and cost-management policies. This also includes coordinating the design and implementation of software and tools to support those best practices.

The ideal candidate is an independent leader with strong technical skills and great collaboration skills needed for rolling out changes and governance policies across engineering and operations teams for Cloud implementations, with emphasis on AWS Cloud offerings. This person will work closely with our finance, engineering and Techops groups to optimize and report our on our AWS spend.

Responsibilities:

Define and maintain Cloud strategy around services architecture, tagging standards and governance, and tools and services to create efficient Cloud operations
Work with engineering, operations and devops teams to design and deploy dynamically scalable, highly available, fault-tolerant, reliable, and cost effective solutions on Amazon Web Services
Manage data and cost goals on AWS spend and create executive reporting cadence which keeps our leadership and executive informed on progress on AWS cost goals
Manage, and maintain tools to automate operational processes, backups, ensuring AWS service offerings provide highly available services
Work with Governance and Security teams to implement Cloud service best practices
Manage, and maintain a suite of tools to automate operational processes and govern AWS resources
Continually research and roll out new features for engineering teams to use allowing for efficient and scalable architectures for their AWS services
Central point of contact for questions related to AWS services, best practices and governance
Give guidance and recommendation on AWS Reserved Instance best practices and purchases working with our technical and finance teams
This person must be familiar with standard concepts around tagging standards, rightsizing best practices, infrastructure-as-code practices, and elastic architecture designs.

Requirements:

Candidate must have 10+ years experience
Experience with Amazon Web Services; Good knowledge of most widely used AWS services offered
Strong written and verbal communication skills
Cloud metrics and cost tool experience required
Strong experience with multiple AWS services beyond traditional IaaS
AWS services experience required primarily from a governance perspective
BS/MS degree in Computer Science, Engineering or a related subject

Beijing Shi, China

Here at Zuora we pride ourselves on having the best customers, the most impressive investors, the most comprehensive ecosystem, and the only true SaaS-based application leading the subscription economy. This is your chance to get in on the ground floor with a company that is poised for success, and set on a trajectory for huge growth. Zuora China is aggressively building a world-class organization, and carries out critical work in Research & Development, Quality Engineering, Program Management, and Global Support in order to better meet the increasing demand of a fast-growing customer base.

Are you interested in solving complex business problems with cutting edge technologies, designing generic solutions for wide-ranging business requirements and building mission-critical SaaS systems to be used by large Enterprise companies? Are you excited about Big Data technology, Cloud technology and microservice architecture? Are you inspired to see how Zuora is innovating and powering Subscription Economy?

Come and join Zuora Engineering!

Responsibilities

Working with product management and other engineering teams to design, build and operate Zuora’s next generation products, including Order/Subscriptions, Billing, Payments, Finance and Revenue products.
Design and develop highly flexible common components and APIs that enable product customizability and extensibility.
Understand the platform needs of other functional areas, and provide design and development guidance as required.
Understand the needs of users and build products that are intuitive and easy to use.
Advocate for best practices to produce reliable, maintainable and fault tolerant software.
Own system architecture, performance and scalability.
Mentor other engineers and help build a high performance engineering team.
Provide thought leadership in Zuora’s transition to a micro-service and cloud based architecture.

Raise the bar on engineering practices and code quality.

About You:

Love solving hard problems and building solid solutions.
Self motivated, takes ownership to drive tasks to completion.
Curious and eager to learn, experiment and try new things.
A leader and influencer that has the respect of team members because of your knowledge and expertise.
Disciplined self-starter, able to be highly productive both working alone and in close collaboration within an agile development team.

Basic Qualifications

Degree in Computer Science, Electrical Engineering, or relevant education/experience.
Excellent verbal and written English communication.
10+ years software development experience specializing in backend, platform, or infrastructure development in Java, C++ or another object oriented language
Strong database knowledge. Knows SQL and NoSQL as well as when to use each.
Have designed and built web applications and possess expertise in related concepts like web services, SOA, RPC (REST, gRPC, Thrift) and API design.
Good knowledge of common algorithms, data structures and design patterns.
Can take ambiguous requirements in complex domains and distill them down into actionable tasks.
Have great ideas, and can run with them to produce great results.

Preferred Qualifications

Hands-on experience in cloud and devops technologies (Docker, Terraform, AWS services)
Knows how to implement and operate performant and scalable distributed systems, particularly a SaaS product.
Track record to delivering complex, cross team initiatives.
Exposure to functional programming paradigms.
Familiarity with web applications and UI concepts like AJAX, SPA, sessions etc.

Technical PMO Manager

Beijing Shi, China

Zuora is looking for an experienced and entrepreneurial Program Management Lead to join the Global PMO supporting the Technology team. The technology program management office owns the delivery of complex, cross cutting initiatives in the technology organization. Program managers track program deliverables across multiple teams and use foundational project management principles to create operating models for highly complex programs. The lead should be a highly motivated, strategic thinker who can guide, inspire, coach, and mentor our engineering teams who is also comfortable getting their hands dirty. The Program Management Lead must be extremely organized, with solid strategic planning, resource allocation and outcome-based measurement skills. They must be able to balance competing priorities, have demonstrated process development experience and approach challenges with flexibility and a positive approach.

The ideal candidate has a love for the craft of program management in a servant leader role and can operate in a portfolio management role, program management role, pmo leader role and process delivery role with the ability to identify the best role to suit the initiative, team or situation and the flexibility to adjust in real time.

Primary Responsibilities:

Actively drive the enhancement of project management processes, tooling and templates to improve the operating model maturity of a scaling product ecosystem and transforming technology organization.
Drive programs through all phases of the Program Management Lifecycle, including functional and technical design, quality strategy definition, estimation, planning, tracking, risk management, release readiness, documentation, material program changes, key decisions and cross team dependencies.
Create an operating model to tap into multiple scrum team activities to track committed work (projects, features, stories, milestones) and release content without being in the day to day activities of the team.
Proactively work to remove obstacles and enable forward momentum and progress. Identify and manage issue escalations and provide support to teams balancing competing priorities.
Provide objective, transparent, accurate, timely status reports and program summaries to stakeholders including scope/schedule/quality risks, project status, resource allocation and customer impact.
Perform project evaluations and transform lessons learned to actionable improvements.

Experience and Qualifications

Direct work experience in a technical program management capacity to drive large, complex technical initiatives including all aspects of process development and execution.
Extensive experience driving change and fostering a continuous process improvement culture; previous experience with process development, process transformation leadership with a proven track record of rolling out program management concepts to teams; via templates, processes, tooling, methodologies.
Solid project management background in commercial software development and delivery; no less than 8 years experience as a project management professional with at least 3 years experience as Scrum Master and at least 2 years operating in a micro-service architecture and a micro-service software development environment.
Bachelor's degree in computer science, engineering or experience in a related technical discipline.
Ability to crisply articulate project status at executive level and team level both verbally and with program dashboards, reports and communication.
Ability to identify and analyze issues and summarize problem statements and proactively work across the organization to drive issues to closure.
Ability to work independently; self-motivated; self-starter. Can operate with some level of ambiguity; knows when to dig in, do research, pull information together to drive issues to ground.
Extensive planning experience of complex systems; can demonstrate deep understanding of incremental delivery models.
Excellent project planning skills; can drive teams through all stages of project initiation, concept, high level planning, detail estimation, etc to build project implementation and delivery plans.
Proven track record of managing multiple major and concurrent projects/programs executed through multiple geographic locations involving cross functional teams
Detail oriented; strives for excellence of quality and accuracy of data in all deliverables.
Strong teamwork; team building skills and ability to influence; builds relationships/community within teams.
High energy; desire to constantly learn; thrives in a rapidly changing environment.
Direct experience working with software engineering leadership, technical teams and individual contributors
Knowledge of professional software engineering practices for the full software development life cycle for enterprise commercial software delivery; experience in release management; change control and quality assurance processes.
Excellent verbal and written communication skills.
Experience managing a small team and growing team members in their career.

Preferred Qualifications

JIRA & Confluence experience
OKR Experience
PMP desired (if not certified; plan/desire to be certified), CSM desired
Experience with micro service/SOA architecture, AWS or Public cloud experience;
Billing, Payment, Commerce, Platform, DevOps system/app experience
Prior experience as a software developer or quality assurance engineer a plus
Experience leading organizational transformation initiatives

Finance & Accounting

Payroll Accountant

Senior Revenue Accountant

Zuora is a SaaS company and the world’s foremost evangelist of the Subscription Economy®. Zuora’s leading subscription relationship management platform helps enable businesses in any industry to launch or shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, open new revenue streams, and disrupt market segments to gain competitive advantage. Zuora serves more than 800 companies around the world in every industry. The Subscription Economy Index (SEI) demonstrates that SEI companies are growing revenues approximately nine times faster than the S&P 500. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Denver, San Francisco, London, Paris, Beijing, Sydney and Tokyo.

Zuora is seeking a Payroll Accountant to join our fast-paced US Payroll Team. The successful candidate will have a flexible and team-oriented outlook and be responsible for providing support and collaborating with business partners to support the business growth.

Primary responsibilities

Perform accurate preparation and processing of payroll related journal entries and accruals and perform balance sheet reconciliations

Prepare payroll related journal entries and accruals for US and International payrolls
Reconcile general ledger accounts
Assist in processing US and International payrolls
Process taxable fringe benefits such as Gifts and Awards, ESPP and RSU transactions in ADP Workforce Now.
Manage employee inquiries.
Work with HR on employee benefits such as 401K, Flexible Spending, Health Savings accounts.
Assist with various audits
Assist with ad hoc projects

Requirements

Bachelor’s degree in Accounting, Finance or Business and/or related field or equivalent education and experience in payroll functions.
Minimum of three years of payroll processing using ADP Workforce Now or equivalent system is a plus.
Familiarity with NetSuite, Blackline or equivalent system is a plus.
Possess working knowledge of payroll related requirements and Federal and State regulations.
Able to handle confidential data and information.
Able to work well under stress and tight deadlines.
High degree of accuracy, attention to detail.
Strong Excel, math and general technical savviness.
Demonstrated great communication skills and customer service orientation.
Strong analytical and problem-solving skills

About Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

Zuora is looking for a skilled Senior Revenue Accountant to join our Revenue Accounting team. You will have the opportunity to leverage Zuora’s order-to-revenue capabilities for modern businesses. Responsibilities will include all day to day activities in the revenue process including contract review for compliance with Zuora’s revenue recognition policy, monthly revenue close, account reconciliations, reporting and analysis, and audit and SOX support. You will also participate in the order-to-cash process with Deal Desk, Business Technology, Zuora Revenue support, and Billing operations. This is a critical role in a growing team and requires an exceptional performer. The successful candidate will be able to learn new processes quickly, adapt to ever-changing priorities, communicate effectively, and work collaboratively across multiple functions with a special focus on system improvements and subscription services revenue. This position reports directly to the Revenue Accounting Manager.

This position will be responsible for:

Ensuring that revenue is recognized in accordance with corporate policy under ASC-606
Staying current on revenue recognition guidance and raising interpretations of guidance with respect to company revenue policy
Participating in all aspects of the revenue close, including creating journal entries and performing reconciliations
Analyzing revenue trends specifically for our subscription revenue stream and partnering with FP&A to clearly explain our results
Understanding the end-to-end quote-to-cash process and data flows and recommending process improvements
Working closely with Business Technology and Zuora Revenue Support teams to drive system improvements and efficiencies
Preparing SSP studies and analysis
Preparing external auditor deliverables
Assisting in the execution and maintenance of our internal controls specifically focused on subscription revenue processes and voicing process improvements to drive change in the organization
Assist in special projects

What you will need to be successful:

2-4 years of revenue recognition experience, preferably with Big 4 Public Accounting
Bachelor's degree in accounting or finance (CPA or CPA-eligible preferred)
Knowledge of revenue recognition US GAAP
Intermediate to advanced Excel skills
Excellent computer skills with MS Office software and Google Apps
Detailed-oriented with excellent analytical skills
Experience using Zuora Billing and Zuora Revenue (RevPro) is a plus
Software as a Service (SaaS) and NetSuite experience is a plus
Experience with Python or SQL is a plus

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

#LI-MJ1

VP Financial Contoller

To learn more visit www.zuora.com

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

Zuora is seeking a VP and Financial Controller as a strategic member of the Finance Management team, providing critical financial advisement to the CFO and management team. The Controller will oversee and direct the non-revenue-related operational accounting function and is responsible for the efficient and effective functioning of the day-to-day financial and accounting operations of the company.

The Financial Controller will manage a group of approximately 18 individuals and will be responsible for managing the following areas:

General ledger
Consolidations
Close process
Equity administration
Commissions
Finance systems
Accounts payable – ensure bills are paid timely. Maintain thorough and accurate record keeping of all firm expenses, providing proper documentation to maintain detailed quarterly expense and reconciliation reports. Manage costs, identify cost saving opportunities and drive such initiatives to completion.
Payroll
Purchasing
SEC reporting
Cashflow – Manage short and long-term cash needs ensuring adequate liquidity, external financing function of the business and maintain banking relationships.
Financial statements and financial audit – Manage audit engagements with independent auditors, including; planning, cost, executing, directing, and completing financial statements and related tasks.
Tax
Technical Accounting
Internal controls – Implementing and interpreting financial policies, procedures and controls to ensure the integrity of financial statements (both systematic and user-functional to ensure data integrity and safeguarding of assets), while minimizing manual effort to ensure compliance.
Ensuring consistency of all financial, accounting and operational reporting of all subsidiaries
Compliance with appropriate accounting standards, such as Generally Accepted Accounting Principles (GAAP) and SEC Requirements.
Compliance with all other regulatory mandates (including but not limited to US and international taxes, sales/VAT/GST).

Requirements for the Ideal Candidate

Proactive, technically strong, and organized individual
Minimum 15 years of experience in progressive financial roles, with prior public accounting/audit experience and strong knowledge of GAAP and IFRS
Preferred 2 or more years as Audit Manager or Controller (public company preferred)
Preferred CPA, and/or Master’s degree in accounting, finance, business, or business administration
Substantial experience in SEC compliance
Broad experience and working knowledge of finance, accounting, treasury, tax, and internal control processes
Experience in M&A transactions and proven experience in merger integration would be a plus
Strong sense of urgency and commitment to achieving results
Excellent verbal and communication skills
Ability to multi-task and prioritize in a fast-paced environment
Able to work under time pressure/deadlines

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

#LI-MJ1

Global Services

Solution Architect

Senior Counsel, Commercial Contracts

当社は、サブスクリプション型のビジネスを営む企業向けに最適化したSaaSアプリケーションを開発・販売・提供しているソフトウェア会社です。
当社のアプリケーションは、コマース、ビリング、ファイナンスの領域で構成され、サブスクリプション型の事業モデルを展開する企業の収益向上と業務最適化を図る目的でデザインしており、「売って終わり」ではなく、顧客との長期的な関係を維持しながら、できるだけ長く使い続けてもらうことを前提とするサブスクリプションビジネスの新規事業、移行、新しい従量制の価格設定やパッケージングモデルの導入、加入者の行動に関する新たな観察を得て、競争上の優位性を支援しています。

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

You’ll be a key member of the Professional Services team responsible for the design and architecture of Zuora solutions. The position requires strong consulting skills with the ability to effectively command a room. The Solution Architect plays a lead role during the implementation identifying and documenting client business requirements, mapping and configuring the Zuora solution to meet the requirements, and providing guidance to the client to achieve a successful implementation. Ideally you’ll have experience identifying potential issues and risks early in an implementation to develop mitigation strategies and contingency plans. You will have an innate ability to simplify complex technology concepts and to plan, prioritize and seamlessly integrate all moving parts to deploy successful solutions.

Responsibilities:

Draw upon experience working at the enterprise level to deliver multiple moderate to complex
solutions and successfully drive the engagement team towards an optimal solution.
Conduct requirements gathering and analysis sessions with clients.
Ensure that projects remain on-time and on-budget, while delivering within the scope defined in the
Statement of Work.
Address scope creep through change order management in a proactive manner.
Facilitate large group meetings with diverse sets of project stakeholders.
Translate requirements into functional design documents and review and critique both functional and technical designs.
Lead teams of consultants and developers.
Develop training materials and conduct end-user training.
Develop estimates for work.

Requirements:

Bachelor’s degree or foreign equivalent in Business Administration, Information Technology,
Engineering, or a closely related field.

8 plus years of post-baccalaureate, progressive experience in the same or similar occupation.
8 plus years of customer-facing solution delivery and/or business consulting experience.
Experience with solution implementation in the areas of order-to-cash, billing, finance, accounting, or manufacturing.( Nice to have)
Experience delivering multiple moderate to complex technical solutions at the enterprise level and an understanding of the foundational cycles of solution implementation.
Experience reviewing and critiquing both functional and technical designs.
Experience conducting requirements gathering and analysis sessions with clients and developing training materials and end-user training.
Professional English skills
Salesforce administration certification is a plus experience

Legal

To learn more visit www.zuora.com

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage. Zuora’s subscription management platform functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

Zuora serves more than 1,000 companies around the world, including Box, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Denver, San Francisco, New York City, London, Paris, Beijing, Sydney, Chennai and Tokyo.

Our growth story is only just beginning, and our Legal team is pivotal to ensuring we conduct business responsibly. We’re seeking a hands-on, sharp and experienced Senior Counsel for Commercial Contracts to tackle challenging projects to bring our Subscription Economy products and services to market.

Sound like a place for you?

Are you an experienced transactions negotiator who’s great at developing processes to help high-growth organizations scale? Do you enjoy negotiating complex agreements to support global functions across the company? Are you a relationship- and results-oriented person who enjoys working in a fast-paced, challenging environment? Are you excited to learn about the latest technologies and work with privacy and security? If so, you just may be the perfect fit for our team as we focus on helping build the next great $1B+ SaaS company!

You’ll join our growing legal team, reporting directly to the Senior Vice President, General Counsel & Secretary, focusing on inbound commercial transaction support and process development and implementation for our strategic third-party technology and services acquisition objectives. And perhaps best of all, you’ll help build the next great $1B+ SaaS company.

Join us and make shift happen!

What you’ll do and achieve:

We’re seeking an experienced, smart and enthusiastic transactions negotiator to join our growing legal team. This is a high-profile role that will work cross-functionally and focus primarily on enabling and accelerating the development of a world-class technology and services sourcing program, including negotiation of deals and development and implementation of processes and tools to support Zuora’s growth.

Our successful Senior Counsel will:

Review, draft and negotiate strategic inbound commercial contracts, including software licenses, master services agreements for SaaS and other services, complex commercial transactions, consulting services agreements, and other purchase and supply agreements.
Act as subject-matter expert and leader on commercial contracts to identify issues, advise on business and legal risks, and resolve issues to closeout commercial agreements.
Own the lifecycle of negotiating agreements and build strong relationships to support Zuora’s cross-functional teams, including finance, engineering, product, marketing, business technology, human resources, procurement, and other functions, coordinating all aspects of contract life cycle, including review, drafting, negotiating, and escalating critical issues to business stakeholders.
Collaborate closely with legal, procurement, privacy and security colleagues to assess and manage risks.
Identify and implement new tools for management, growth and scale of the legal and procurement functions, including a life cycle management (CLM) tool.
Identify process improvements and help build scalable solutions to continuously improve Zuora’s acquisition of third-party products and services (e.g., development of templates, policies, procedures, tools, training programs, compliance programs, playbooks, etc.).
Play an important and strategic role in fostering awareness and ensuring compliance with Zuora’s legal and third-party product and services policies.
Undertake other projects as required as part of a small legal team.

What you’ll need to be successful:

Education and Experience:

J.D. from accredited law school required.
A minimum of 8-10+ years of relevant experience, with a focus on drafting and negotiation of technology transactions agreements, and process development.
Substantial knowledge of third-party best practices and applicable laws that impact third-party agreements and ability to explain the implications to internal business partners.
Deep experience partnering with and providing timely support and advice to in-house business partners is required.
Substantial experience negotiating agreements for SaaS and software acquisition is strongly preferred.
Relevant experience (ideally at a fast-growing, global SaaS company and at a public company) is preferred.
Prior experience with implementing and managing a contract lifecycle management tool a plus.
Knowledge of privacy, security and open-source concepts a plus.

Interpersonal Skills and Competencies:

Enthusiasm for implementing scalable processes, intellectual curiosity for understanding how companies use technology and an energy for the challenges of serving a dynamic, high-growth company.
Ability to quickly implement feedback and guidance.
Strong drive for excellence and improvement.
Ability to work independently and is able to prioritize and manage multiple matters simultaneously in a fast-paced, entrepreneurial environment.
A creative thinker, who is comfortable with change and ambiguity and able to build scalable processes from the ground up.
Capable of quickly identifying and resolving issues, including balancing legal and business risks and giving clear and concise business and legal advice, in order to drive matters to close.
Effective communication of complex business and legal issues to business leaders.
Continuous improvement view of procurement processes.
Meticulous attention to detail and quality of work product, and exceptional communication and negotiation skills.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

Position will be located in Zuora’s Redwood City headquarters – no relocation offered for this position.

#LI-MJ1

Product Management

Product Management Director, Platform (Workflow)

Redwood City, CA, United States | Remote | San Francisco, CA, United States

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage. Our leadership position has been consistently recognized by the leading analysts covering the space: Gartner, IDC, and Forrester.

The role

We’re looking for a Product Management Director with deep domain expertise and technical know-how to drive the business process management (BPM, Workflow) pillar of Zuora’s Platform. You will shape how customers use the Zuora Platform to transform and automate their key order-to-revenue business processes.

In this role, you will define how the Platform allows business users to build and extend Zuora applications with low and no-code graphical modeling tools instead of custom code, bringing greater agility to our customers in extending Zuora functionality. You will develop a deep understanding of how customers use the Platform to carry out both the automated and human activities that make up their subscription order-to-revenue lifecycle.

You are a product owner who is passionate about customer success, has a critical eye for detail and usability, and is obsessed with measuring and delivering customer value. As a leader in our organization, you’ll help us develop and execute the strategic vision and product roadmap for our Platform, cultivating external partnerships and a developer community, and collaborating with amazing engineering teams.

What you'll do and achieve

Define an inspiring vision for the future state of business process management and workflow in the Zuora Platform that empowers our customers and partners to easily integrate, customize and extend our applications
Be the domain expert in applying BPM functionality to automate customer processes, transform their businesses, and orchestrate user tasks.
Partner with Engineering to drive world-class execution of the product roadmap, including defining our platform architecture and standards for business processes and workflow; harnessing test and data-driven approaches; and delivering high-quality, high-impact work
Engage in strategic discussions with partners and customers to provide technical and expert guidance on the best ways to build using our Platform
Translate product strategy into detailed requirements and prototypes by defining, documenting, prioritizing, and communicating market needs and customer requirements
Work with Product Marketing to develop a clear and compelling Marketing Strategy for our Platform, including building awareness of our unique Platform capabilities; develop the pricing and packaging strategy
Build a strong external presence and be an external evangelist for our platform vision, technology, and product roadmap, influencing: our customer developer community, industry analysts and key partners, including leading system integrators and ISVs
Be an internal evangelist for our platform capabilities to ensure they are part of everything we do, including ensuring the adoption of platform capabilities by internal teams; supporting the platform vision across internal product roadmaps

What you’ll need to be successful

8-10 years experience in product management with demonstrated success driving product initiatives in BPM/Workflow and no/low-code developer tooling in a B2B SaaS, PaaS or IaaS company, with specific experience focused on delivering developer platforms and composite applications
Technical expertise in the following areas: workflow management, service orchestration and choreography, process optimization and analysis
Experience with BPM standards such as BPMN, XPDL, WS-BPEL
In-depth knowledge of process-oriented platforms and products from other software vendors
Deep empathy for developers as well as building amazing experiences that enable them to thrive
Developer background with a player-coach mentality that enables you to roll up your sleeves and dig in alongside the engineering teams
Skilled at partnering with VP and C-level executives in driving business decision-making and product road mapping
Ability to combine both internal user data and consumer insights to help map the product experience
Ability to complement all decisions with supportive analytics and test/measure performance
Known for taking ownership of the outcomes through working with others and stay accountable to actions

About Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their experience and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai, and Tokyo.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

#LI-MC1

VP Product Management, Developer Platform

Redwood City, CA, United States | Remote | San Francisco, CA, United States

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage. Our leadership position has been consistently recognized by the leading analysts covering the space: Gartner, IDC and Forrester.

The role

Our growth story is only just beginning we’re looking for a highly collaborative VP of Product Management with the analytical horsepower and problem-solving abilities to help us unlock our next phase of innovation and growth with the Zuora Developer Platform.

The VP of Product Management will leverage our strong foundation to build a world class Developer Platform enabling our customers and partners (i.e. GSIs, ISVs) to easily deploy, integrate, customize and extend our Zuora suite to meet their specific business needs, translating to accelerated ARR growth (i.e. new segments, new markets), improved NPS and increased net revenue retention.

As a key leader in our organization, you’ll help us drive this transformation; developing and executing the strategic vision and product roadmap; cultivating external partnerships and a developer community, and building and nurturing an amazing team.

Your mission

Unlock the power of Platform for Zuora.

Outcomes to achieve

Define inspiring vision for the future state of Zuora’s Developer Platform that empowers our customers and partners to easily deploy, integrate, customize and extend our applications and, in the future, enables ISVs to build custom applications
Build and scale a world-class Platform Product Management organization that product managers crave to be a part of to develop their skills and grow their careers, including: inspiring the team with a compelling vision and strategy; defining the organization structure; unlocking the talent and capabilities of the current team; recruiting top talent
Partner with Engineering to drive world class execution of the product roadmap, including: defining our platform architecture and standards; building consistent processes; harnessing test and data-driven approaches; and delivering high-quality, high-impact work
Work with Product Marketing to develop a clear and compelling Marketing Strategy for our Developer Platform, including: building awareness of our unique Developer Platform capabilities; develop the pricing and packaging strategy
Build a strong external presence and be an external evangelist for our platform vision, technology and product roadmap, influencing: our customer developer community, industry analysts and key partners, including leading system integrators and ISVs
Be an internal evangelist for our platform capabilities to ensure they are part of everything we do, including: ensuring the adoption of platform capabilities by internal teams; supporting the platform vision across internal product roadmaps

What you’ll need to be successful

10+ years leading product management teams within B2B SaaS, PaaS or IaaS companies, with specific experience (5+ years) focused on developer platforms
A deep love of and empathy for developers as well as building amazing experiences that enable them to thrive
Developer background with a player-coach mentality that enables you to roll up your sleeves and dig in along side the team
Proven track record of having skillfully built, mentored and coached 10+ person Product Management organizations into a thoughtful, efficient, and quality team
Expertise in empowering and instilling confidence in cross-functional teams such as Product, Sales, Global Services, Customer Support, etc.
Skilled at partnering with VP and C-level executives in driving business decision-making and product road mapping
A strong point of view and willingness to thoughtfully make your argument
Ability to combine both internal user data and consumer insights to help map the product experience
A passion for living and breathing the user experience, immersing yourself in user trends, research and live interactions
Ability to complement all decisions with supportive analytics and test/measure performance
Work seamlessly across departments to ensure the best outcome for the business
Known for taking ownership of the outcomes through working with others and stay accountable to actions

About Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

Join us and make shift happen!

To learn more visit www.zuora.com

#LI-MC1

Sales

Boston, MA, United States

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

Our growth story is only just beginning and our Sales team is pivotal in sustaining our rapid growth across the globe. We are looking for a highly collaborative, outcome-oriented Enterprise Account Executive with an entrepreneurial spirit to help us take on this huge market opportunity.

As an Enterprise Account Executive, you’ll focus on targeted $200M – $1B accounts; helping to enable some of the most successful software, hardware, media, telecom and IOT companies to sustain rapid growth and transform their entire business. This isn’t just any software sales role. This will be the most interesting sale you’ve ever made as you, a trusted business partner, take a seat at the decision-making table and pioneer business transformation with our future customers’ C-Suite and board members. You will be the CEO aka “ZEO” of your territory and career – owning, driving the strategy and leading the sales cycle with a cross-functional team including our award-winning customer service team. Be challenged and supported as a salesperson to grow as you’ll be surrounded by some of the brightest and most visionary people both in and outside of Zuora.

Join us and make shift happen!

What you’ll do & achieve:

Complete Zuora’s in depth onboarding and sales training to become an expert in Zuora’s messaging, products and services and unique sales approach
Manage the complete and complex sales-cycles often presenting to C-level executives the value of Zuora’s full suite of applications
Develop your own territory plan and a pipeline that will fuel the ongoing growth of your business enabling you to exceed your quarterly and annual sales quota
Identify and qualify new opportunities leveraging your own creativity, inbound lead flow, personal prospecting efforts, contacts, existing accounts and partners
Evangelize the Zuora vision and complete value proposition through customer meetings, product demonstrations, in-market events and account specific initiatives
Work cross functionally with our sales development, marketing, product and customer service teams to deliver outstanding results
Negotiate pricing and contractual terms as required to close the sale
Accurately forecast profitable and predictable territory performance and required resources through adherence of our sales process

Advocate your customers’ implementations and maintain customer satisfaction by ensuring timely resolution any customer service related issues

What you’ll need to be successful:

6+ years of solution sales experience managing complex sales-cycles with demonstrated ownership of territory and account management, preferably within SaaS, accounting/ERP applications, CRM, business intelligence or other software solutions
Ability to align technology solutions to complex, multi-stakeholder business problems and utilize strategic thinking skills to solve customer problems
Track record of consistent over-achievement of quotas, revenue goals and the ability to effectively identify and sell to C-level executives
Passion for building long lasting customer relationships and working cross-functionally within a diverse team to deliver outstanding results
Technologically adept and business acumen focused with outstanding communication both written and oral, negotiation and presentation skills
Strong computer skills including G-Suite, Microsoft Office (Word, PowerPoint, Excel) and Salesforce is a plus
Ability to work individually and on a collaborative team in a fast paced and continuously evolving environment
Bachelor's degree (sales training methodologies is a plus)
Ability to travel when required

Chicago, IL, United States

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

Our growth story is only just beginning and our Sales team is pivotal in sustaining our rapid growth across the globe. We are looking for a highly collaborative, outcome-oriented Enterprise Account Executive with an entrepreneurial spirit to help us take on this huge market opportunity.

As an Enterprise Account Executive, you’ll focus on targeted $200M – $1B accounts; helping to enable some of the most successful software, hardware, media, telecom and IOT companies to sustain rapid growth and transform their entire business. This isn’t just any software sales role. This will be the most interesting sale you’ve ever made as you, a trusted business partner, take a seat at the decision-making table and pioneer business transformation with our future customers’ C-Suite and board members. You will be the CEO aka “ZEO” of your territory and career – owning, driving the strategy and leading the sales cycle with a cross-functional team including our award-winning customer service team. Be challenged and supported as a salesperson to grow as you’ll be surrounded by some of the brightest and most visionary people both in and outside of Zuora.

Join us and make shift happen!

What you’ll do & achieve:

Complete Zuora’s in depth onboarding and sales training to become an expert in Zuora’s messaging, products and services and unique sales approach
Manage the complete and complex sales-cycles often presenting to C-level executives the value of Zuora’s full suite of applications
Develop your own territory plan and a pipeline that will fuel the ongoing growth of your business enabling you to exceed your quarterly and annual sales quota
Identify and qualify new opportunities leveraging your own creativity, inbound lead flow, personal prospecting efforts, contacts, existing accounts and partners
Evangelize the Zuora vision and complete value proposition through customer meetings, product demonstrations, in-market events and account specific initiatives
Work cross functionally with our sales development, marketing, product and customer service teams to deliver outstanding results
Negotiate pricing and contractual terms as required to close the sale
Accurately forecast profitable and predictable territory performance and required resources through adherence of our sales process

Advocate your customers’ implementations and maintain customer satisfaction by ensuring timely resolution any customer service related issues

What you’ll need to be successful:

6+ years of solution sales experience managing complex sales-cycles with demonstrated ownership of territory and account management, preferably within SaaS, accounting/ERP applications, CRM, business intelligence or other software solutions
Ability to align technology solutions to complex, multi-stakeholder business problems and utilize strategic thinking skills to solve customer problems
Track record of consistent over-achievement of quotas, revenue goals and the ability to effectively identify and sell to C-level executives
Passion for building long lasting customer relationships and working cross-functionally within a diverse team to deliver outstanding results
Technologically adept and business acumen focused with outstanding communication both written and oral, negotiation and presentation skills
Strong computer skills including G-Suite, Microsoft Office (Word, PowerPoint, Excel) and Salesforce is a plus
Ability to work individually and on a collaborative team in a fast paced and continuously evolving environment
Bachelor's degree (sales training methodologies is a plus)
Ability to travel when required

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

Our growth story is only just beginning and our Sales team is pivotal in sustaining our rapid growth across the globe. We are looking for a highly collaborative, outcome-oriented Enterprise Account Executive with an entrepreneurial spirit to help us take on this huge market opportunity.

As an Enterprise Account Executive, you’ll focus on targeted $200M – $1B accounts; helping to enable some of the most successful software, hardware, media, telecom and IOT companies to sustain rapid growth and transform their entire business. This isn’t just any software sales role. This will be the most interesting sale you’ve ever made as you, a trusted business partner, take a seat at the decision-making table and pioneer business transformation with our future customers’ C-Suite and board members. You will be the CEO aka “ZEO” of your territory and career – owning, driving the strategy and leading the sales cycle with a cross-functional team including our award-winning customer service team. Be challenged and supported as a salesperson to grow as you’ll be surrounded by some of the brightest and most visionary people both in and outside of Zuora.

Join us and make shift happen!

What you’ll do & achieve:

Complete Zuora’s in depth onboarding and sales training to become an expert in Zuora’s messaging, products and services and unique sales approach
Manage the complete and complex sales-cycles often presenting to C-level executives the value of Zuora’s full suite of applications
Develop your own territory plan and a pipeline that will fuel the ongoing growth of your business enabling you to exceed your quarterly and annual sales quota
Identify and qualify new opportunities leveraging your own creativity, inbound lead flow, personal prospecting efforts, contacts, existing accounts and partners
Evangelize the Zuora vision and complete value proposition through customer meetings, product demonstrations, in-market events and account specific initiatives
Work cross functionally with our sales development, marketing, product and customer service teams to deliver outstanding results
Negotiate pricing and contractual terms as required to close the sale
Accurately forecast profitable and predictable territory performance and required resources through adherence of our sales process

Advocate your customers’ implementations and maintain customer satisfaction by ensuring timely resolution any customer service related issues

What you’ll need to be successful:

6+ years of solution sales experience managing complex sales-cycles with demonstrated ownership of territory and account management, preferably within SaaS, accounting/ERP applications, CRM, business intelligence or other software solutions
Ability to align technology solutions to complex, multi-stakeholder business problems and utilize strategic thinking skills to solve customer problems
Track record of consistent over-achievement of quotas, revenue goals and the ability to effectively identify and sell to C-level executives
Passion for building long lasting customer relationships and working cross-functionally within a diverse team to deliver outstanding results
Technologically adept and business acumen focused with outstanding communication both written and oral, negotiation and presentation skills
Strong computer skills including G-Suite, Microsoft Office (Word, PowerPoint, Excel) and Salesforce is a plus
Ability to work individually and on a collaborative team in a fast paced and continuously evolving environment
Bachelor's degree (sales training methodologies is a plus)
Ability to travel when required

Enterprise Account Executive

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

Our growth story is only just beginning and our Sales team is pivotal in sustaining our rapid growth across the globe. We are looking for a highly collaborative, outcome-oriented Enterprise Account Executive with an entrepreneurial spirit to help us take on this huge market opportunity.

As an Enterprise Account Executive, you’ll focus on targeted $200M – $1B accounts; helping to enable some of the most successful software, hardware, media, telecom and IOT companies to sustain rapid growth and transform their entire business. This isn’t just any software sales role. This will be the most interesting sale you’ve ever made as you, a trusted business partner, take a seat at the decision-making table and pioneer business transformation with our future customers’ C-Suite and board members. You will be the CEO aka “ZEO” of your territory and career – owning, driving the strategy and leading the sales cycle with a cross-functional team including our award-winning customer service team. Be challenged and supported as a salesperson to grow as you’ll be surrounded by some of the brightest and most visionary people both in and outside of Zuora.

Join us and make shift happen!

What you’ll do & achieve:

Complete Zuora’s in depth onboarding and sales training to become an expert in Zuora’s messaging, products and services and unique sales approach
Manage the complete and complex sales-cycles often presenting to C-level executives the value of Zuora’s full suite of applications
Develop your own territory plan and a pipeline that will fuel the ongoing growth of your business enabling you to exceed your quarterly and annual sales quota
Identify and qualify new opportunities leveraging your own creativity, inbound lead flow, personal prospecting efforts, contacts, existing accounts and partners
Evangelize the Zuora vision and complete value proposition through customer meetings, product demonstrations, in-market events and account specific initiatives
Work cross functionally with our sales development, marketing, product and customer service teams to deliver outstanding results
Negotiate pricing and contractual terms as required to close the sale
Accurately forecast profitable and predictable territory performance and required resources through adherence of our sales process

Advocate your customers’ implementations and maintain customer satisfaction by ensuring timely resolution any customer service related issues

What you’ll need to be successful:

6+ years of solution sales experience managing complex sales-cycles with demonstrated ownership of territory and account management, preferably within SaaS, accounting/ERP applications, CRM, business intelligence or other software solutions
Ability to align technology solutions to complex, multi-stakeholder business problems and utilize strategic thinking skills to solve customer problems
Track record of consistent over-achievement of quotas, revenue goals and the ability to effectively identify and sell to C-level executives
Passion for building long lasting customer relationships and working cross-functionally within a diverse team to deliver outstanding results
Technologically adept and business acumen focused with outstanding communication both written and oral, negotiation and presentation skills
Strong computer skills including G-Suite, Microsoft Office (Word, PowerPoint, Excel) and Salesforce is a plus
Ability to work individually and on a collaborative team in a fast paced and continuously evolving environment
Bachelor's degree (sales training methodologies is a plus)
Ability to travel when required

Enterprise Account Executive

https://jp.zuora.com/

As a Zuora Enterprise Account Executive you will be focused on Enterprise business accounts within your assigned territory. You will have a proven track record of exceeding quota in technology sales and be a motivated and tenacious self-starter who is comfortable selling to C level execs.

Responsibilities:

Execute on the account plan to deliver maximum revenue potential.
Identify and qualify opportunities within your account territory
Sell business application solutions to prospective and new enterprise customers.
Prospect, forecast, resource allocation and planning of new business deals.
Forecast sales activity and revenue achievement while creating and maintaining satisfied customers.
Participate in the creation, presentation and sales of a complete value proposition via the telephone, internet, webinar and customer meetings.
Manage complete and complex sales-cycles often presenting to C-level executives the value of Zuora’s full suite of applications.
Achieve monthly and quarterly quota assignments and forecast sales activity accurately.
Develop add-on business with existing accounts.
Champion your customers’ implementations to ensure wild success.
Negotiate pricing and contractual terms to close sale as require.
Deliver outstanding results through cross team collaboration.

Requirements:

7+ years of experience in solution software sales, preferably within SaaS, accounting/ERP applications, CRM, business intelligence or any business application software solutions.
Demonstrable track record of consistent over-achievement of quota’s and revenue goals.
Leverage inbound lead flow and create new opportunities from personal prospecting efforts, utilizing contact, existing accounts and being creative with sales tools provided.
Evidence of leveraging partners and alliances to grow the pipeline and to secure the engagement process with customers.
Have worked and performed successfully in an early stage software vendor in addition to larger Enterprise Software vendors.
Strong international experience whether through professional or personal history Experience in managing complex sales-cycles using clear and repeatable sales methodologies (eg MEDDIC)
Outstanding communication (written and oral), negotiation, presentation and solution selling skills in order to manage complex organisations
A proven ability to effectively identify and sell to C-level execs.
Ability to work in a fast paced, evolving environment.
Track record of leveraging relationships in accounts to drive sales.
Solid computer skills including Microsoft Word, PowerPoint, Excel and Salesforce.com a plus.
Bachelor's Degree.

Melbourne, Victoria, Australia

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

As a Zuora Enterprise Account Executive you will be focused on Enterprise business accounts within your assigned territory. You will have a proven track record of exceeding quota in technology sales and be a motivated and tenacious self-starter who is comfortable selling to C level executives.

What you’ll do and achieve

Work tirelessly on your account plan to deliver maximum revenue potential.
Identify and qualify opportunities within your account territory.
Sell business application solutions to prospective and new enterprise customers.
Prospect, forecast, resource allocation and planning of new business deals.
Forecast sales activity and revenue achievement in Salesforce, while creating and maintaining satisfied customers.
Participate in the creation, presentation and sales of a complete value proposition via the telephone, internet, webinar and customer meetings.
Manage complete and complex sales-cycles often presenting to C-level executives the value of Zuora’s full suite of applications.
Achieve monthly and quarterly quota assignments and forecast sales activity accurately.
Champion your customers’ implementations to ensure long term value/ROI.
Negotiate pricing and contractual terms to close deals.
Deliver outstanding results through cross team collaboration.

What you’ll need to be successful

7+ years of experience in solution software sales, preferably within SaaS, accounting/ERP applications, CRM, business intelligence or any business application software solutions.
Demonstrable track record of consistent over-achievement of quota’s and revenue goals.
Leverage inbound lead flow and create new opportunities from personal prospecting efforts, utilizing contact, existing accounts and being creative with sales tools provided.
Evidence of leveraging partners and alliances to grow the pipeline and to secure the engagement process with customers.
Have worked and performed successfully in an early stage software vendor in addition to larger Enterprise Software vendors.
Strong international experience whether through professional or personal history Experience in managing complex sales-cycles using clear and repeatable sales methodologies (preferably Value Selling)
Outstanding communication (written and oral), negotiation, presentation and solution selling skills in order to manage complex organisations.
A proven ability to effectively identify and sell to C-level execs.
Ability to work in a fast paced, evolving environment.
Track record of leveraging relationships in accounts to drive sales.
Solid computer skills including Microsoft Word, PowerPoint, Excel and Salesforce a plus.
Bachelor's Degree.

About Zuora, Inc. (NYSE:ZUO)

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was designed specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Melbourne, Chennai and Tokyo.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all. To learn more visit www.zuora.com.

#LI-RA1

Sales Director

Strategic Account Executive

当社は、サブスクリプション型のビジネスを営む企業向けに最適化したSaaSアプリケーションを開発・販売・提供しているソフトウェア会社です。
当社のアプリケーションは、コマース、ビリング、ファイナンスの領域で構成され、サブスクリプション型の事業モデルを展開する企業の収益向上と業務最適化を図る目的でデザインしており、「売って終わり」ではなく、顧客との長期的な関係を維持しながら、できるだけ長く使い続けてもらうことを前提とするサブスクリプションビジネスの新規事業、移行、新しい従量制の価格設定やパッケージングモデルの導入、加入者の行動に関する新たな観察を得て、競争上の優位性を支援しています。

Sales Director

Brief Description: Zuora is looking for a high performance Sales Director, Enterprise Accounts for Japan. The Sales Director role is responsible for developing and managing a team to generate revenue and achieve individual, team, and organizational quotas across Japan.

Description : Your primary focus will be expanding the Zuora customer base within an established geographic territory by obtaining new customers.

Responsibilities:

Drive revenue and growth across the region.
Hire, support and guide direct reports by participating and leading in client and prospect meetings
Development of your team which will include recruiting, hiring and training new account executives. Prepare regular sales pipeline and forecast reports for business stakeholders Conduct weekly forecast meetings.
Regularly monitor the sales activity of the team and tracks the results
Coach direct reports to drive closure and drive toward consistent, higher levels of world class selling Required Skills:
Qualifying, prioritizing & assigning Strategic and Enterprise accounts and territories
Sales and deal coverage, including oversight of establishing ensemble
Establish goals for individual Strategic and Enterprise Account Executives
Ability to recruit, support and sell with key business partners in the region

Key Strategic Measures:

Sales goal achievement
Market share/sales revenue, profitability
Effectiveness of mentor/training programs
Budget achievement
Effectiveness of sales account coverage
Meeting employee development goals
Accuracy of sales pipeline and forecast reporting
Internal and external client satisfaction
Product penetration within client accounts

Required Experience:

Bachelor degree or equivalent
5+ years of experience managing enterprise software sales teams
5+ years direct enterprise software selling experience; a top producer
Significant expertise in customer facing software sales positions as both individual contributor and sales leader
Ability to build deep trust with internal teammates and end customer executives Cloud/SaaS sales is a plus
Experienced in using structured sales methodologies (MEDDIC and Challenger) for selling to large accounts
Professional maturity to lead the way and manage sales cycles.

Strategic Account Manager

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

Our growth story is only just beginning and our Sales team is pivotal in sustaining our rapid growth across the globe. We are looking for a highly collaborative, outcome-oriented Strategic Account Executive with an entrepreneurial spirit to help us take on this huge market opportunity.

As a Strategic Account Executive, you’ll focus on large established, fortune 500 companies to embrace digital transformation to be disruptors and avoid being disrupted. You’ll enable the most established software, hardware, media, telecom and IOT companies to sustain rapid growth, capture more subscribers and transform their entire business.

This isn’t just any software sales role. This will be the most interesting sale you’ve ever made as you, a trusted business partner take a seat at the decision-making table and pioneer business transformation with our future customers’ C-Suite and board members. You will be the CEO aka “ZEO” of your territory and career – owning, driving the strategy and leading the sales cycle with a cross-functional team including our award-winning customer service team. Join us and be challenged and supported as a salesperson to grow as you’ll be surrounded by some of the brightest and most visionary people both in and outside of Zuora.

What you’ll achieve:

Complete Zuora’s in depth onboarding and sales training to become an expert in Zuora’s messaging, products and services and unique sales approach
Manage the complete and complex sales-cycles often presenting to C-level executives the value of Zuora’s full suite of applications
Develop your own territory plan and a pipeline that will fuel the ongoing growth of your business enabling you to exceed your quarterly and annual sales quota
Identify and qualify new opportunities leveraging your own creativity, inbound lead flow, personal prospecting efforts, contacts, existing accounts and partners
Evangelize the Zuora vision and complete value proposition through customer meetings, product demonstrations, in-market events and account specific initiatives
Work cross functionally with our sales development, marketing, product and customer service teams to deliver outstanding results
Negotiate pricing and contractual terms as required to close the sale
Accurately forecast profitable and predictable territory performance and required resources through adherence of our sales process

Advocate your customers’ implementations and maintain customer satisfaction by ensuring timely resolution any customer service related issues

What you’ll need to be successful:

10+ years of solution sales experience managing complex sales-cycles with demonstrated ownership of territory and account management, preferably within SaaS, accounting/ERP applications, CRM, business intelligence or other software solutions
Ability to align technology solutions to complex, multi-stakeholder business problems and utilize strategic thinking skills to solve customer problems
Track record of consistent over-achievement of quotas, revenue goals and the ability to effectively identify and sell to C-level executives
Passion for building long lasting customer relationships and working cross-functionally within a diverse team to deliver outstanding results
Technologically adept and business acumen focused with outstanding communication both written and oral, negotiation and presentation skills
Strong computer skills including G-Suite, Microsoft Office (Word, PowerPoint, Excel) and Salesforce is a plus
Ability to work individually and on a collaborative team in a fast paced and continuously evolving environment
Bachelor's degree (sales training methodologies is a plus)
Ability to travel when required

About Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their experience and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our 4+ rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

Vice President, Strategic Accounts

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora creates cloud-based software on a subscription basis that enables any company in any industry to successfully launch, manage, and transform into a subscription business. Our growth story is far from over and our Sales team is pivotal in sustaining our rapid growth across the globe. We are looking for a relationship focused, outcome-oriented Strategic Account Manager with an entrepreneurial spirit to help us take on a $40 billion market opportunity.

As a Strategic Account Manager, you’ll focus on our large fortune 500 customers, helping them to embrace digital transformation, to be disruptors and avoid being disrupted. You’ll enable the most established software, hardware, media, telecom and IOT companies to sustain rapid growth, capture more subscribers and transform their entire business. You’ll work closely with our existing customers as a trusted advisor, further pioneering business transformation and expanding Zuora’s footprint. You will be the CEO aka “ZEO” of your accounts and career – owning, driving the strategy and leading the sales cycle with a cross-functional team including our award-winning customer service team. Join us and be challenged and supported as a salesperson to grow as you’ll be surrounded by some of the brightest and most visionary people both in and outside of Zuora.

What you’ll achieve:

Complete Zuora’s in depth onboarding and sales training to become an expert in Zuora’s messaging, products and services and unique sales approach
Develop your own territory, account and opportunity plans to manage the complete and complex sales cycles to drive maximum value and adoption of Zuora’s complete product portfolio
Identify and secure new business opportunities within your assigned book of business
Exceed your quarterly and annual sales quota; identify opportunities and create a pipeline that will fuel the ongoing growth of your business
Work cross functionally with our marketing, product and customer service teams to deliver outstanding results
Accurately forecast profitable and predictable territory performance through adherence of our sales process
Advocate your customers’ implementations and maintain customer satisfaction by ensuring timely resolution any customer service related issues

What you’ll need to be successful:

10+ years of solution sales experience managing complex SaaS sales-cycles with demonstrated ownership of territory and account management
Track record of consistent over-achievement of quotas, revenue goals and the ability to effectively identify and sell to C-level executives
Passion for building long lasting customer relationships and working cross-functionally within a diverse team to deliver outstanding results
Ability to align technology solutions to complex, multi-stakeholder business problems and utilize strategic thinking skills to solve customer problems
Technologically adept and business acumen focused with outstanding communication both written and oral, negotiation and presentation skills
Ability to work individually and on a collaborative team in a fast paced and continuously evolving environment

Strong computer skills including the G-Suite, Microsoft Office (Word, PowerPoint, Excel) and Salesforce is a plus

Bachelor's degree (sales training methodologies is a plus)
Ability to travel when required

About Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our 4.5+ rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage. Our leadership position has been consistently recognized by the leading analysts covering the space: Gartner, IDC and Forrester.

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

As the VP of Strategic Sales, you will lead a team of Strategic Account Executives who focus on our top accounts; helping to enable some of the most successful software, hardware, media, telecom and IOT companies sustain rapid growth and transform their entire business. You’ll work closely with our existing customers as a trusted advisor, further pioneering business transformation, expanding Zuora’s footprint and value. You will drive customer value realization, opportunity progression, and exceed quota and retention goals. With the support of a highly specialized cross-functional team you’ll drive the strategy for your franchise; ultimately helping customers win in the Subscription Economy.

Join us and make shift happen!

What you’ll do & achieve:

Grow a long list of satisfied customers who are all winning in the Subscription Economy
Deliver consistent performance throughout the franchise; overachieving franchise growth and retention goals
Prioritize day to day activity that balances progress of both current and future franchise pipeline whilst driving customer success
Promotes team to leverage partners and get partners involved early
Ensure team’s data is clean and current through deal reviews and inspection
Accurately forecast sales outlook and provide the state of the franchise weekly to the second line manager
Participates as executive sponsor and mentors team on customer meetings, consistently advocating customer value
Conduct 1:1s with your team, coaching and broadening their thinking on account strategy and tactics and mentoring their customer facing skills
Prioritize rep enablement, support your team to ensure they have what they need to be successful and take corrective action when help is needed

What you’ll need to be successful:

Proven record of leading a value driven team of strategic account executives in an enterprise sales org
Enterprise strategic sales manager experience with record of developing great sales reps
Ability to mentor others to develop C-Level Executive presence in large organizations and how to effectively manage a matrixed organization for consistent results
Passion for building long term customer and partner relationships
Appreciation for and ability to drive compliance with sales reps on a regular cadence, including: adherence to a customer engagement process, data hygiene and reporting
Superlative ability to get others to effectively manage their current and future book of business, forecast accurately and drive the holistic goals of the business

10+ years of solution sales experience managing complex sales-cycles with demonstrated ownership of territory and account management, preferably within SaaS, accounting/ERP applications, CRM, business intelligence or other software solutions
Ability to align technology solutions to complex, multi-stakeholder business problems and utilize strategic thinking skills to solve customer problems
Track record of consistent over-achievement of quotas, revenue goals and the ability to effectively identify and sell to C-level executives
Passion for building long lasting customer relationships
Expert at inspiring and holding internal cross-functional team that doesn't work for you accountable within a diverse team to deliver outstanding results
Technologically adept and business acumen focused with outstanding communication both written and oral, negotiation and presentation skills
Strong computer skills including G-Suite, Microsoft Office (Word, PowerPoint, Excel) and Salesforce is a plus
Ability to work individually and on a collaborative team in a fast paced and continuously evolving environment
Bachelor's degree (sales training methodologies is a plus)
Ability to travel when required

エンタープライズアカウントエグゼクティブ

エンタープライズ営業, 日本

Business Development Representative (Swedish speaking)

当社は、サブスクリプション型のビジネスを営む企業向けに最適化したSaaSアプリケーションを開発・販売・提供しているソフトウェア会社です。
当社のアプリケーションは、コマース、ビリング、ファイナンスの領域で構成され、サブスクリプション型の事業モデルを展開する企業の収益向上と業務最適化を図る目的でデザインしており、「売って終わり」ではなく、顧客との長期的な関係を維持しながら、できるだけ長く使い続けてもらうことを前提とするサブスクリプションビジネスの新規事業、移行、新しい従量制の価格設定やパッケージングモデルの導入、加入者の行動に関する新たな観察を得て、競争上の優位性を支援しています。

Zuoraエンタープライズアカウントエグゼクティブは、エンタープライズビジネスアカウントに焦点を当てます。エンタープライズソフトウェアを軸にソリューションセールスの確かな実績があり、Cレベルの幹部に顧客のビジネス変革や課題解決を提案する、やる気と粘り強いセルフスターターを求めています。

業務内容:

収益の最大化を実現するために、アカウントプランに基づいて業務を遂行していただきます。

収益の可能性を最大化するためのアカウントプラン実行
見込み顧客および新規顧客へのビジネスアプリケーションソリューションの販売
新規案件の見込み、予測、リソース配分、企画立案
新規顧客への営業活動と収益達成の見通しを立て、顧客満足度の向上
電話、インターネット、ウェビナー、顧客とのミーティングを通じた提案資料の作成、プレゼンテーション、セールスへの参加
営業サイクルを管理し、経営陣に当社のアプリケーション一式の価値を提案
毎月、四半期ごとの営業活動を計画、予測し、コミットする
既存顧客とのアドオンビジネスの開発
既存顧客とのアドオンビジネスの開拓、顧客への導入支援
価格設定や契約条件の交渉、販売
チームコラボレーションによる、優れた成果

求める経験・スキル:

ソリューション/ソフトウェア販売経験（目安7年以上）
SaaS、会計/ERPアプリケーション、CRM、ビジネス・インテリジェンス、ビジネス・アプリケーション・ソフトウェア・ソリューションのいずれかでの販売経験
達成度の高いノルマや売上目標を達成してきた実績をお持ちの方
インバウンドリードおよびパートナーやアライアンスを活用してパイプラインを増やし、顧客とのエンゲージメントプロセスを確保してきた実績をお持ちの方
大規模なエンタープライズソフトウェアベンダーだけでなく、アーリーステージのソフトウェアベンダーでの経験
再現性の高い営業手法を用いて複雑な営業サイクルを管理した経験をお持ちの方（eg MEDDIC)
組織管理のためのコミュニケーション能力、交渉力、プレゼンテーション能力、ソリューションセールス能力
大卒以上

Sales Development

London, Greater London, England, United Kingdom

Business Development Representative

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

Our growth story is only just beginning and our Sales Development team is pivotal in sustaining our rapid growth across the globe. We’re looking for a highly collaborative, outcome-oriented Business Development Representative (BDR) to help us build and scale the sales engine as a key driver of revenue and develop an incredibly successful, long-term career at Zuora.

As a BDR you are the front line of our sales process, working hand in hand with a cross functional team to build a pipeline of qualified leads within targeted geographies and market segments. You’ll navigate through organizations, doing deep discovery and passionately speaking to multiple decision makers, often at the c-suite level. You’ll leverage your entire toolbox of cold calls, emails, campaigns and social selling tools to identify customers ready to unlock new growth for their business and seamlessly handoff qualified leads to our Account Executive Sales team. This is an entry-level role with a dedicated growth path and the training to be a great technical sales professional. Be challenged and supported as a salesperson to grow as you’ll be surrounded by some of the brightest and most visionary people both in and outside of Zuora.

Join us and make shift happen!

What you’ll do & achieve:

Complete Zuora’s in depth onboarding and sales training and maintain expert knowledge of Zuora’s messaging, products and services and unique sales approach
Generate new business opportunities to fuel Zuora’s pipeline and growth
Collaborate with and leverage teammates (Sales Management, Account Executives, Marketing, Product, etc.) to develop targeted lists, call strategies and messaging to drive opportunities
Utilize business and industry knowledge to research and develop accounts accounts, identify key players, generate interest, create/identify compelling events, etc.
Outbound prospecting to companies via cold calls, email, marketing campaigns, social selling, etc.
Conduct high-level discovery and educational conversations with Senior Executives (C-Level, VP/Director) in target accounts
Exceed monthly/quarterly quotas for Sales Qualified Leads (SQLs)
Manage, track, and report on all activities and results using Salesforce

What you’ll need to be successful:

Interest in a career in Sales or in Sales Leadership
Knowledge of business process, roles, and organizational structure
Ability to work in a high-energy, collaborative sales team environment; a true team player
Positive and energetic phone skills, excellent listening skills, strong writing skills
A self-starter with a track record of successful, credible achievements
Passionate about technology, business, and winning
Proficient in using Salesforce, LinkedIn and cold-calling experience preferred

Sales Engineering

Sales Engineer