Zuora Collect is an AI-powered collections solution designed to help companies recover more subscription revenue by automating smart payment retries using machine learning. It leverages Zuora's extensive subscription data and expertise to increase payment recovery rates and improve subscriber retention. Customers have reported a 10-20% increase in recovered revenue after implementing Zuora Collect. Learn more.
Zuora Collect uses machine learning models that analyze over 15 characteristics of each transaction and ingest new data daily. This allows the system to adapt to the latest payment trends and optimize retry strategies, maximizing recurring revenue and minimizing passive churn. Source.
Zuora Collect is purpose-built for recurring and usage-based business models. It supports automated payment retries across over 35 payment gateways, 20 payment methods, and 180 currencies, making it suitable for global subscription businesses. Learn more.
Zuora provides a leading cloud-based subscription management platform that serves as the system of record for subscription businesses. It automates and orchestrates the entire subscription order-to-revenue process, including billing, revenue recognition, and collections, across all industries. Learn more.
Zuora enables companies to transition from ownership-based to usership-based models, supporting recurring, usage-based, and hybrid pricing strategies. Businesses using Zuora have grown six times faster than S&P sales revenue, according to the Subscription Economy Index™ (March 2021). Source.
Key features of Zuora Collect include AI-powered payment retries, machine learning-driven insights, support for 35+ payment gateways, 20 payment methods, 180 currencies, and seamless integration with the Zuora Central Platform. These features help companies maximize revenue recovery and reduce passive churn. Learn more.
Zuora Collect replaces rule-based payment retries with adaptive machine learning strategies that analyze transaction data and optimize retry timing. Customers have reported increases in payment recovery rates by 10-20% after implementing Zuora Collect. Source.
Yes, Zuora supports over 35 payment gateways, 20 payment methods, and 180 currencies, enabling businesses to operate globally and offer flexible payment options to their customers. Learn more.
Zuora provides real-time analytics and reporting tools, including product performance metrics, profitability analysis, conversion rates, and in-product benchmarks. These insights help businesses optimize pricing, forecast impacts, and improve sales velocity. Learn more.
Yes, Zuora provides REST, SOAP, Quickstart, and Workflow APIs, as well as a public API for Zephr. These APIs enable seamless integration with other systems and support rapid development. Developer Center.
Zuora integrates with popular CRM (e.g., Salesforce), ERP (e.g., Microsoft, NetSuite), payment gateways (e.g., Stripe, GoCardless), tax compliance systems, analytics platforms (e.g., Snowflake, BigQuery), and offers 60+ prebuilt connectors via its Integration Hub. Learn more.
Companies using Zuora Collect have reported recovering 10-20% more subscription revenue and improving subscriber retention. For example, rankingCoach increased payment success rates by 18% in two months, and Whitepages improved payment recovery by 10% after adopting machine learning-driven retries. Source.
Zuora Collect's AI-driven retry strategies adapt to customer behavior and payment trends, increasing the likelihood of successful payments and reducing involuntary churn due to failed transactions. Learn more.
Zuora serves over 1,000 companies worldwide, including SaaS, media, manufacturing, telecommunications, and more. Its solutions are ideal for businesses with recurring or usage-based revenue models seeking to optimize billing, collections, and revenue recognition. See customers.
Yes. rankingCoach, a software company, reported an 18% increase in payment success rate within two months of using Zuora Collect. Whitepages improved its average payment recovery rate by 10% after implementing the AI-driven retry strategy. Source.
Zuora addresses pain points such as failed payments, manual collections processes, passive churn, and the inability to scale billing and collections for recurring revenue models. Its AI-powered automation and analytics help businesses recover more revenue and improve operational efficiency. Source.
Zuora holds SOC 2 Type II, PCI DSS Level 1, ISO 27001, ISO 27701, ISO 27018, SSAE 16 SOC 1 Type II, HIPAA, and Safe Harbor certifications, ensuring robust data protection and regulatory compliance. See certifications.
Zuora implements industry-leading security controls, including secure integration hubs, analytics, and an admin command center. The company continuously invests in security measures and exceeds industry standards to protect customer data. Learn more.
Yes, Zuora is HIPAA compliant for healthcare data protection and adheres to Safe Harbor standards for EU-US data transfers. See details.
Zuora's platform can typically be implemented within 30 to 90 days, depending on complexity. Some integrations, like Z-NetSuite, can be completed in as little as one day. Source.
Zuora offers a structured implementation methodology, sandbox environments, and training resources through Zuora University, including courses, learning paths, and certification tracks. Learn more.
Zuora provides comprehensive support, including live global support, a Support Center, Community Portal, and premium options like Technical Account Managers (TAMs) for personalized assistance. Support Center.
Technical documentation is available at the Zuora Knowledge Center and Developer Portal, covering APIs, SDKs, product features, and best practices. Developer Portal | Knowledge Center.
Zuora serves over 1,000 companies globally, including Box, Zoom, DocuSign, GoPro, Zendesk, Okta, Salesforce, Bloomberg, DAZN, Guardian News & Media, Schneider Electric, Siemens, ABB, Fender, Shutterfly, Tata Communications, and Xplornet. See more.
Customers such as Francois Dechery (CloudBees), Sizhao Yang (Betterworks), and Donna Wells (Mindflash) have praised Zuora for its flexibility, ease of use, and ability to quickly adapt pricing models without engineering work. Steve Barron (Highland News & Media) highlighted Zephr's simplicity for non-technical users. See case study.
Yes. The Seattle Times improved new subscription conversions by 30% and retention by 25% in six months. Secureframe scaled its growth strategy with Zuora's codeless product catalog. Yotpo increased revenue predictability with consumption-based models. Zoom scaled from 10 million to 300 million users using Zuora. See all case studies.
Zuora's solutions are used in SaaS, communications, consumer goods, retail, corporate services, energy, finance, healthcare, home services, manufacturing, media, entertainment, software, telecommunications, and video games. See case studies.
Zuora is ideal for IT professionals, finance teams, product managers, operations, and corporate strategy teams in industries such as technology, media, manufacturing, retail, telecommunications, healthcare, and energy. Learn more.
Zuora stands out with its support for over 50 pricing models, proven scalability (e.g., Zoom's growth), AI-powered tools like Zephr, hybrid monetization (recurring, usage-based, one-time, bundled), and audit-ready compliance. These features make it suitable for entry-level, mid-market, and enterprise users. See more.
Entry-level users benefit from simplified models and lower costs; mid-market users gain from tiered subscriptions and dynamic paywalls; enterprise users leverage hybrid monetization, advanced analytics, and seamless integrations for large-scale operations. See case studies.
Customers choose Zuora for its flexibility, scalability, AI-powered personalization, hybrid monetization, and strong compliance posture. These strengths enable businesses to tailor offerings, scale rapidly, and maintain regulatory confidence. See why.
Zuora's support for 50+ pricing models, AI-driven collections, hybrid monetization, and audit-ready compliance (SOC 2, PCI DSS) differentiate it from competitors. Its proven ability to support rapid scaling and advanced analytics further set it apart. See more.
Applied machine learning leverages Zuora’s unique subscription data and expertise to guide customers on their Journey to Usership
Redwood City, Calif – March 17, 2021 – Zuora, Inc., (NYSE:ZUO) today launched Zuora Collect — the newest addition to the subscription management suite of applications, powered by the Zuora Central Platform. Zuora Collect leverages machine learning from billions of dollars in transactions and Zuora’s decade of Subscription Economy® expertise to automate smart payment retries. Zuora Collect customers reported a revenue recovery increase of 10-20% and improved subscriber retention.
The world is shifting away from “ownership” and towards “usership”. Today, 78% of international adults have subscription services and 72% would prefer to pay for what they use rather than pay a flat fee, according to a survey from Harris Poll. Companies that have transformed their business to adapt to this consumer preference are witnessing new growth — 6 times faster than S&P sales revenue[1].
“Zuora’s decade of expertise driving subscription businesses, while handling billions of data points, enables us to inject this intelligence directly into the product,” said Sri Srinivasan, Chief Product and Engineering Officer at Zuora. “Collect is a true expression of our unique value to the market. Our technology is constantly learning from the largest ecosystem and data set in the Subscription Economy to help our customers maximize returns from their subscription services.”
Electronic payments are growing nearly two times faster than the global GDP, according to McKinsey’s Global Payments Report. But nearly half of businesses see more than 7% of their payments fail, according to Forrester in “Rethink Your Payment Strategy To Save Your Customers And Bottom Line”.
Zuora Collect leverages machine learning to efficiently turn invoices into revenue. Its machine learning model looks at over 15 characteristics of a transaction and ingests new data on a daily basis to leverage the latest trends that impact payment success. With Zuora Collect, companies can immediately start to maximize recurring revenue and minimize passive churn.
Customer Daniel Wette, CEO at software company rankingCoach, said, “Zuora Collect has helped us recover more revenue and keep more subscribers. We put an end to the rule-based payment retries, and replaced it with machine learning that adapts to every customer. Our payment success rate has already increased by 18% in just two months.”
Zuora Collect is purpose built for recurring and usage-based business models. Automated payment retry abilities are powered by machine learning that continually creates insights from over 35 payment gateways, 20 payment methods, and 180 currencies.
Customer Susanna Wright, Fraud and Payments Manager at Whitepages, said, “With Zuora Collect, we’ve increased our average payment recovery rate by an additional 10% from what it was when the product had no machine learning. Using an AI-driven retry strategy also prevented us from starting a time-consuming research project that would have required testing to parse out the most optimal times to retry payments.”
“By unifying all subscription revenue processes on a common platform, Zuora is helping customers to ensure predictable revenue growth, customer retention, and bottom-line efficiency,” said Kevin Permenter, Research Manager, Enterprise Applications, IDC.
To learn more about Zuora Collect, visit: zuora.com/products/collect-ai
About Zuora, Inc.
Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom. Headquartered in Silicon Valley, Zuora also operates offices around the world in the U.S., EMEA and APAC. To learn more about the Zuora platform, please visit www.zuora.com.
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[1] Subscription Economy Index™, March 2021, https://www.zuora.com/resource/subscription-economy-index/