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Principal Product Manager

Redwood City, CA, United States, Remote - United States

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

As a Principal Product Manager on the Platform Product Management team, you will use your data-centric technical product management skills to build out a library of commerce platform components that help Zuora customers enable their monetization needs – customers like Box, Docusign, GoPro and Zoom.

 

This is a hybrid position, so you’ll work both remotely and either in our Seattle satellite or Bay Area office. 

What you’ll do

  • Define and execute the product strategy and roadmap for our Commerce Foundation offering, including but not limited to: product information management (PIM), product recommendations, order processing, order fulfillment and shopping cart.
  • Stay abreast of market trends and competitive analysis to not only educate extended stakeholders, but also to drive innovation and competitiveness with your product offering.
  • Utilize data to make informed product decisions and set key performance indicators (KPIs) to measure success.
  • Engage with customers and the Zuora partner ecosystem to gather feedback to then inform product development (Design Thinking, user research and usability studies).
  • Oversee the product lifecycle, including managing prioritization and trade-offs among customer experience, performance, and operational support.
  • Be the subject matter expert, presenting at Zuora conferences, partner conferences, webinars, podcasts and customer advisory sessions. 

Your experience

  • Minimum 7 years of hands-on product management experience building Commerce foundation (cart, quote, product information management, product recommendations, order processing, order fulfillment, etc.) capabilities at a leading enterprise software SaaS company.
  • Leadership through influence rather than organization structures. Proven ability to motivate, lead, and collaborate with cross-functional product development teams.
  • Solid understanding of relevant commerce technology and tools including APIs, e-commerce solutions, Billing systems, ERPs and web dev capabilities.
  • Experience with service-oriented architecture, microservices, and event-driven architecture.
  • Strong product design skills, from both a technical API and user interface design perspective
  • Experience transforming product strategy into well-articulated business requirements, as well as using qualitative and quantitative data effectively to inform product direction and prioritization.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs” are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

  • Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
  • Medical, dental and vision insurance
  • Generous, flexible time off 
  • Paid holidays, “wellness” days and company wide end of year break
  • 6 months fully paid parental leave 
  • Learning & Development stipend
  • Opportunities to volunteer and give back, including charitable donation match
  • Free resources and support for your mental wellbeing  

 

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

 

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

 

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

 

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

The base pay range for this position is only one element of a candidate’s total rewards package, which may also include bonuses/variable compensation, equity, and benefits. A candidate’s final base salary may vary based on location, prior experience, and the context of the overall offer. Click here for more information regarding Zuora’s benefits.

Base Pay Details
$152,600$269,200 USD

The base pay range for this position is only one element of a candidate’s total rewards package, which may also include bonuses/variable compensation, equity, and benefits. A candidate’s final base salary may vary based on location, prior experience, and the context of the overall offer. Click here for more information regarding Zuora’s benefits.

Base Pay Details
$152,600$269,200 USD

Let’s do this.

You’re unique and we’re on a journey – so let’s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you.

No matter where you’re located, or which team you work on, you’ll be part of a group of people working together to build a better world: The World Subscribed.

Go ahead and apply!

 

Internal Job Opportunities

Are you a current ZEO looking to take on new challenges? If so, check out our internal job openings on our internal job board.

 

 

Get to Know Us

Go ahead, take a look inside #ZEOLife. Meet our ZEOs and learn what it’s like to be a part of our team.

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