Technical Account Manager

Chennai, Tamil Nadu, India

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We are looking for Technical Account Manager to join our India  team

The Technical Account Manager will work remotely with customers to help them get the most out of their Zuora investments, and drive the engagement team towards an optimal solution.
As a Technical Account Manager (TAM), you will draw on your customer-facing skills and technical acumen to help customers successfully manage and adopt Zuora products. Your previous 
experience with financial applications, program management, enterprise technology implementation, and customer advocacy will play a critical part in your day to day work driving success at our most 
critical customers.

As a TAM, you will regularly engage with your customers, including executives of large enterprises and a cross-functional and geographically dispersed team. A successful TAM utilizes their 
relationship management and communication skills and technical credibility to effectively communicate at all levels of the organization. 

A Zuora TAM works closely with our Customer Success Managers, Account Executives, Technical Consultants, and Product Engineers, responsible for managing the end-to-end solution design. 
If this sound like something you’d love to do, plus, you’d like to be the among the first to join our newest team in the region. 

WHAT YOU’LL ACHIEVE

● Conduct requirements gathering, gap analysis, testing and support sessions with customers.
● Work directly with Zuora Product Engineers on customer use cases and feedback
● Create, review and understand data/object models documentation.
● Create, review and understand process flows and architecture diagrams.
● Help maintain the overall customer health and be focused on the technical health of the customer.
● Establish and maintain system configuration, architectures and an overall runbook for each of your customers.
● Provide your customers with expertise on their Zuora product configuration, our Zuora APIs and integration best practices. 
● Document requirements and user stories and reviews the list of requirements/user stories with the customer for sign-off.
● Design and document sound functional and technical solutions, including process flows, technical customizations, and integrations.
● Provide guidance and updated best practices to customers using quarterly roadmaps and new features.
● Follow up with customers to ensure delivered work meets original requirements and approved designs.
● Review with the customer new or updated solutions, ensure the customer is satisfied with the work performed
● Develops and delivers custom customer solution specific training materials.
● Supports the customer with regularly scheduled calls to answer functional and technical questions.

WHAT YOU’LL NEED TO BE SUCCESSFUL
● At least 3-5 years of enterprise level experience, within a professional services organization, as a Technical Account Manager and/or Senior Business Consultant with a leading 
technology consulting company, delivering moderate to complex ERP, billing, revenue,and/or salesforce.com / Microsoft Dynamics solutions (Force.com platform a plus).
● 3-5 years of customer-facing solution delivery and/or business consulting experience.
● Master of Science in Computer Science or in Business preferred.
● Code experience such as SQL or another programming language
● Object oriented framework experience.
● Ability to review API documentation and assist customers in determining how best use APIs and troubleshoot API integrations.
● Ability to review Zuora workflows and assist customers in troubleshooting these workflows.
● Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it.
● Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation.
● Experience with solution implementation in the areas of order-to-cash including account receivables, finance, and general ledger is a plus.
● Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in 
a rapid paced implementation environment.
● Experience managing tasks on multiple projects simultaneously.

OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence. In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed).

ABOUT ZUORA & OUR “ZEO” CULTURE

Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom. At Zuora, we have one CEO but every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

To learn more visit www.zuora.com

Apply now


Let’s do this.

You’re unique and we’re on a journey – so let’s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you.

No matter where you’re located, or which team you work on, you’ll be part of a group of people working together to build a better world: The World Subscribed.

Go ahead and apply!

 

 

Get to Know Us

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