Zuora Newsroom

About Us

Companies primarily used to operate with a product-centric mindset, where the goal was to make, ship, and sell more units—more cars, more clothes, more computers. Today, consumers and businesses realize the rules have changed. There’s a demand to have products and services delivered on a continual, recurring basis and to access new innovations constantly. With that comes an opportunity for companies to build and nurture ongoing relationships with their customers. Zuora helps people subscribe to these modern ways of doing business – ways that are better for people, better for companies and ultimately better for the planet. At Zuora, we call this vision: The World, Subscribed.

Contact Us: press@zuora.com

Zuora provides a leading monetization suite for modern businesses across all industries, enabling companies to unlock and grow customer-centric business models.

0 +
customers worldwide, including Box, Penske Media Corporation, Ford, GE and Zoom
0 +
employees in 12 countries
$ 0 M
Trailing 12 Months Revenue (As of 1/31/24)

In the News

Strategic Finance: Navigating Uncertainty with Consumption-Based Models
TechRadar: Why consumption-based models are a key to success in our current climate
PYMNTS: Zuora and Avalara Partner to Help Businesses Meet eInvoicing Mandates
Diginomica: Zuora CEO Tien Tzuo - welcome to phase 2 of the Subscription Economy, here's what you're going to need!
NYSE Floor Talk with Tien Tzuo, CEO at Zuora
PYMNTS: Zuora and Sovos Offer Automated E-Invoicing Solution for Businesses
Industry Today: Driving New Growth With Consumption-Based Models
CFO Dive: Revenue leaders crave automation, data visibility
CFO.com: 68% of Accounting Leaders Lack Efficient Technology for Rising Business Demands

Latest News & Announcements

Zuora SEI Report: Flexible, Recurring Monetization Models Drive 3.4x Faster Growth Rates Than the S&P 500 Over the Past 12 Years

REDWOOD CITY, Calif., Apr. 9, 2024 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern business, today released the latest Subscription Economy Index™ (SEI) report, which found that companies in the SEI have experienced 3.4x faster growth rates than the S&P 500 over the past 12 years.

In 2023, amid economic challenges and slowed digital transformations, companies in the SEI demonstrated resilience through Total Monetization strategies. By aligning and evolving their monetization models with customer demand, they pursued innovative approaches beyond traditional subscriptions, including hybrid and flexible bundling strategies. This agility and customer focus have driven sustainable growth despite market uncertainties.

In the latest SEI report, The Subscribed Institute at Zuora® found: 

  • Companies in the SEI continue to outpace the S&P 500: In 2023, companies in the SEI experienced a 10.4% revenue growth rate on average compared to 6% for the S&P 500.
  • Customer acquisition slowed, but retention is up: While customer acquisition slowed in 2023, companies in the SEI are retaining their customers, with churn numbers lower than the previous three years.
  • Customer expansion, or annual revenue per account (ARPA), is on an upward trend and slightly improved in 2023: Starting with a quarterly growth rate of 0.73% in Q1 2023, ARPA growth ended the year over 2x stronger at 1.76% in Q4. The quarterly average also improved year-over-year, with 1.5% growth in 2023 compared to 1.29% in 2022.
  • While growth rates slowed in the SaaS sector, churn is down and consumption-based models are continuing to demonstrate promising revenue growth: The SEI SaaS sector experienced a 10.1% revenue growth rate on average. The 6-year compound annual growth rate (CAGR) for SEI SaaS companies employing consumption-based models reached 20.1% in 2023 compared to 16.3% for the non-consumption counterparts.
  • In the Media & Entertainment sector, the New Media subset experienced faster revenue growth, but Publishing Media successfully expanded subscriber count over time: Media & Entertainment experienced a revenue growth rate of 6% on average in 2023. While the New Media subset experienced a faster revenue growth rate (12%) than Publishing Media (5.6%), Publishing Media grew ARPA year-over-year (YoY), while New Media ARPA growth slowed.

“Staying competitive means embracing agility and flexibility to incorporate a diverse mix of business models as opposed to a reliance on any single approach,” said Amy Konary, Senior Vice President and Founder of The Subscribed Institute at Zuora. “Companies that are able to evolve their monetization with demand will be better set up for faster and recurring growth.”

Zuora’s SEI report analyzes the growth and resilience of over 600 recurring revenue businesses based on anonymized, aggregated, system-generated activity on the Zuora Billing service. The latest report includes data by sector in SaaS, Media & Entertainment and Manufacturing, as well as by region in EMEA and APAC.

To read the full report, visit here.

About Zuora, Inc.

Zuora provides a leading monetization suite to build, run and grow a modern business through a dynamic mix of consumption models, subscription bundles and everything in between. From pricing and packaging, to billing, payments and revenue accounting, Zuora’s flexible, modular software platform is designed to help companies evolve monetization strategies with customer demand. More than 1,000 customers around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric and Zoom use Zuora’s leading combination of technology and expertise to turn recurring relationships and recurring revenue into recurring growth. Zuora is headquartered in Silicon Valley with offices in the Americas, EMEA and APAC. To learn more, please visit zuora.com.

Forward-Looking Statements

This report contains forward-looking statements that involve a number of risks, uncertainties, and assumptions, including but not limited to statements regarding the expected growth and trends of recurring revenue-based companies, such as subscriptions (including companies in the SEI report) and non-recurring revenue based companies. Any statements that are not statements of historical fact may be deemed to be forward-looking statements, and actual results could differ materially from those stated or implied in forward-looking statements. This report also includes market data and certain other statistical information and estimates from industry analysts and/or market research firms. Zuora believes these third party reports to be reputable, but has not independently verified the underlying data sources, methodologies, or assumptions. Information that is based on estimates, forecasts, projections, market research, or similar methodologies is inherently subject to uncertainties and may differ materially from actual events or circumstances.

© 2024 Zuora, Inc. All Rights Reserved. Zuora, Subscribed, Subscription Economy, Powering the Subscription Economy, Subscription Economy Index, Zephr, and Subscription Experience Platform are trademarks or registered trademarks of Zuora, Inc. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

 

Media Contact:

Margaret Pack

press@zuora.com

619-609-3919

April 9, 2024
Zuora and Avalara Expand Partnership with an Integrated E-Invoicing Solution for Modern Business

REDWOOD CITY, Calif., November 15, 2023 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern businesses, today expanded its partnership with Avalara, Inc., a leading provider of cloud-based tax compliance automation for organizations of all sizes, which will provide Zuora customers with access to Avalara E-Invoicing and Live Reporting.

Countries around the world continue to adopt e-invoicing mandates as well as additional digital reporting requirements, such as live reporting of invoice data and e-reporting of international sales and purchases. But compliance is often complex and costly, as timelines and regulations vary by country. The expanded partnership between Zuora and Avalara will help equip companies to meet these requirements with an integrated solution.

“Zuora’s partnership with Avalara arms modern businesses with the technology necessary today to pursue recurring growth on a global scale,” said Balaji Subramanian, Vice President, Global Partner Ecosystem at Zuora. “Now, our joint customers will be able to meet varying e-invoicing and live reporting requirements through Zuora.”

With Avalara E-Invoicing and Live Reporting, Zuora customers will be able to:

  • Set up global e-invoicing capabilities: Zuora customers can set up Avalara E-Invoicing and Live Reporting, set up their credentials, and configure it based on their reporting needs.
  • Access e-invoice exchange networks and government platforms: Businesses can connect to national and international networks as well as government e-invoicing platforms.
  • Support e-invoicing models by country or region: Connect to Avalara’s global API to fulfill e-invoicing mandates, including digital signatures, QR codes, digital archiving, and tax authority clearance and approvals.
  • Monitor the status of e-invoices: Monitor the status of all their e-invoices from a single reporting console, providing real-time visibility on the life cycle of the e-invoice and any messages or errors returned by tax authorities.
  • Set up archiving: Archive e-invoices to comply with data localization, security, and retention policies.

“Today’s announcement enables Zuora customers to meet evolving requirements with Avalara’s leading e-invoicing technology,” said Meg Higgins, SVP of Global Partners at Avalara. “Together, we’re empowering companies to expand globally while mitigating compliance barriers to entry.”

Zuora also provides out-of-the-box Peppol data export, which can be used to submit e-invoices through a Zuora workflow to the Peppol e-invoicing network. 

Avalara’s integrated e-invoicing solution will be available through Zuora starting in early 2024. Avalara is a certified and accredited Peppol service provider in Europe, Australia, New Zealand and Japan. To learn more about e-invoicing through Avalara and Zuora, please visit here

About Avalara

Avalara makes tax compliance faster, easier, more accurate, and more reliable for 30,000+ business and government customers in over 90 countries. Tax compliance automation software solutions from Avalara leverage 1,200+ signed partner integrations across leading ecommerce, ERP, and other billing systems to power tax calculations, document management, tax return filing, and tax content access. Visit avalara.com to improve your compliance journey.

About Zuora, Inc.

Zuora provides a leading monetization suite for modern businesses across all industries, enabling companies to unlock and grow customer-centric business models. Zuora serves as an intelligent hub that monetizes and orchestrates the complete quote to cash and revenue recognition process at scale. Through its industry leading technology and expertise, Zuora helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the Americas, EMEA and APAC. To learn more about the Zuora monetization suite, please visit www.zuora.com.

© 2023 Zuora, Inc. All Rights Reserved. Zuora, Subscribed, Subscription Economy, Powering the Subscription Economy, Subscription Economy Index, Zephr, and Subscription Experience Platform are trademarks or registered trademarks of Zuora, Inc. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

 

Forward-Looking Statements 

This press release contains forward-looking statements that involve a number of risks, uncertainties and assumptions, including but not limited to statements regarding the expected benefits, release and availability of Alavara’s integrated e-invoicing solution on Zuora’s platform. Any statements that are not statements of historical fact may be deemed to be forward-looking statements. Actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in the “Risk Factors” section of Zuora’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission (SEC) on September 6, 2023, as well as other documents that Zuora may file from time to time with the SEC. The forward-looking statements in this press release are based on current expectations as of the date of this press release and Zuora undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. 

SOURCE: ZUORA FINANCIAL

Media Contact:

Margaret Pack

press@zuora.com

619-609-3919

November 15, 2023
Zuora Partners with Sovos to Help Global Businesses Meet E-Invoicing Mandates

Zuora Becomes a Sovos Certified Compliance Partner

REDWOOD CITY, Calif. and PARIS, October 19, 2023 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern businesses, today at Subscribed Connect Paris announced a partnership with Sovos, a global compliance technology solutions and services provider, to help global businesses meet electronic invoicing (e-invoicing) mandates directly through Zuora.

As tax reform becomes more extensive around the world, numerous countries have adopted or are planning adoption of global e-invoicing mandates. But companies often struggle to comply with fast-approaching standards, as requirements vary by country and mandate timelines differ. Those that fail to meet government requirements can face regulatory fees and consequences, including potential lost revenue if they lose approval or licensure to conduct business in certain regions. 

Without the right solution, e-invoicing compliance often makes the invoicing process manual, and building custom connections to e-invoicing networks requires substantial IT resources and infrastructure. In partnership with Sovos, Zuora now provides a pre-integrated, automated e-invoicing solution that works directly with its recurring billing.

As part of this partnership, Zuora also joins the Sovos Certified Compliance Program, an innovative program that enables transaction management platforms providers to leverage Sovos’ industry-leading e-invoicing compliance portfolio through certified integrations to solve critical customer compliance requirements wherever they are. 

“By streamlining the process to meet e-invoicing mandates, Zuora’s partnership with Sovos will enable companies to focus on global expansion and driving recurring growth,” said Balaji Subramanian, Vice President, Global Partner Ecosystem at Zuora. “Now with Zuora, modern businesses can leverage critical data already available in their modern billing system to reduce complexity and meet e-invoicing mandates with one solution.”

The new partnership with Sovos enables Zuora customers to:

  • Leverage an out-of-the-box solution to address local e-invoicing regulations
  • Meet compliance through country-specific templates, tax management reports and e-invoice archiving capabilities
  • Simplify operations by automatically passing billing information from Zuora to Sovos to generate e-invoices 
  • Easily expand into new markets with a pre-integrated e-invoicing solution, and leverage Zuora’s existing 40+ pre-integrated payment gateways and multi-currency support

“As a strategic Sovos Certified Compliance Program partner, Zuora is the first in the transaction management category to provide its customers with access to a global, 360° compliance solution,” said Alice Katwan, President of Revenue at Sovos. “With the compliance capabilities and coverage provided through our partnership, Zuora’s customers are set to meet today’s international tax requirements, as well any changing regulations in the future.”

In addition to the Sovos partnership, Zuora also provides out-of-the-box PEPPOL data export, which can be used to submit e-invoices through a Zuora workflow to the PEPPOL e-invoicing network. 

To learn more about e-invoicing through Zuora and Sovos, please visit here.

About Sovos

Sovos provides businesses with the confidence needed to navigate an increasingly regulated world. Offering a modern, IT driven response to compliance, Sovos’ solutions are scalable, reliable and secure and provide a great user experience. Sovos has more than 100,000 customers, including half the Fortune 500, as well as businesses of every size operating in more than 70 countries. The company’s cloud-based solutions integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout the Americas and Europe and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.

About Zuora, Inc.

Zuora provides a leading monetization suite for modern businesses across all industries, enabling companies to unlock and grow customer-centric business models. Zuora serves as an intelligent hub that monetizes and orchestrates the complete quote to cash and revenue recognition process at scale. Through its industry leading technology and expertise, Zuora helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the Americas, EMEA and APAC. To learn more about the Zuora monetization suite, please visit www.zuora.com.

© 2023 Zuora, Inc. All Rights Reserved. Zuora, Subscribed, Subscription Economy, Powering the Subscription Economy, Subscription Economy Index, Zephr, and Subscription Experience Platform are trademarks or registered trademarks of Zuora, Inc. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

Forward-Looking Statements 

This press release contains forward-looking statements that involve a number of risks, uncertainties and assumptions, including but not limited to statements regarding the expected benefits and releases of the automated e-invoicing solution. Any statements that are not statements of historical fact may be deemed to be forward-looking statements. Actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in the “Risk Factors” section of Zuora’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission (SEC) on June 1, 2023, as well as other documents that Zuora may file from time to time with the SEC. The forward-looking statements in this press release are based on current expectations as of the date of this press release and Zuora undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. To the extent that this press release also includes market data and certain other statistical information, that information is based on estimates, forecasts, projections, or similar methodologies, and is inherently subject to uncertainties, and actual events or circumstances may differ materially from events and circumstances reflected in this information.

SOURCE: ZUORA FINANCIAL

Media Contact:

Margaret Pack

press@zuora.com

619-609-3919

October 19, 2023
Introducing the Extension Studio: Quickly Extend Zuora and Adapt to Business Changes

New release lets Power Admins extend Zuora for any last-mile use case

REDWOOD CITY, Calif. and LONDON, October 17, 2023 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern businesses, today at Subscribed Connect London announced the Extension Studio to make it easier than ever to extend Zuora® for unique and changing business requirements. With drag-and-drop capabilities, Zuora’s Extension Studio empowers admins to configure unique use cases and change monetization processes quickly within Zuora. 

Process changes and evolving business requirements are inevitable as companies react to market conditions and adopt new ways to monetize. These requirements are often unique to each company and frequently demand substantial IT and implementation partner investments, and can make agility difficult. With a collection of productized components, Zuora’s Extension Studio enables customers to add new functionality to Zuora’s core applications and extend Zuora’s powerful, out-of-the-box functionality with minimal IT support. Power Admins can now quickly adapt to business changes by configuring custom business logic, objects, events, business process flows, user interface (UI) pages and more in the Extension Studio. 

“At Zuora, our focus has always been on providing modern businesses the tools they need to adapt and thrive in an ever-evolving market where agility is paramount. And we know one size does not fit all,” said Shakir Karim, Vice President, Product Management, Platform at Zuora. “With the launch of the Extension Studio, we’re putting the power of customization into the hands of admins, shaping how they use Zuora for their changing needs and staying ahead of the curve.” 

With Zuora Extension Studio, customers can now leverage:

  • A design studio, which offers Power Admins a graphical user interface to automate processes without coding
  • A point-and-click rules builder to configure validations, record states and action triggers supporting real-time, client-defined order orchestration processes
  • In-app action buttons like approvals, refunds, subscription pause and resume, and resend email notifications
  • A configurable UI builder to modify the Zuora user interface for varying business needs

Extension Studio will be available starting in early 2024. To learn more about the Zuora Platform, please visit here

About Zuora, Inc.

Zuora provides a leading monetization suite for modern businesses across all industries, enabling companies to unlock and grow customer-centric business models. Zuora serves as an intelligent hub that monetizes and orchestrates the complete quote to cash and revenue recognition process at scale. Through its industry leading technology and expertise, Zuora helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the Americas, EMEA and APAC. To learn more about the Zuora monetization suite, please visit www.zuora.com.

© 2023 Zuora, Inc. All Rights Reserved. Zuora, Subscribed, Subscription Economy, Powering the Subscription Economy, Subscription Economy Index, Zephr, and Subscription Experience Platform are trademarks or registered trademarks of Zuora, Inc. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

Forward-Looking Statements 

This press release contains forward-looking statements that involve a number of risks, uncertainties and assumptions, including but not limited to statements regarding the expected benefits and releases of Zuora Extension Studio. Any statements that are not statements of historical fact may be deemed to be forward-looking statements. Actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in the “Risk Factors” section of Zuora’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission (SEC) on June 1, 2023, as well as other documents that Zuora may file from time to time with the SEC. The forward-looking statements in this press release are based on current expectations as of the date of this press release and Zuora undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. To the extent this press release also includes market data and certain other statistical information, information that is based on estimates, forecasts, projections, or similar methodologies is inherently subject to uncertainties and actual events or circumstances may differ materially from events and circumstances reflected in this information.

SOURCE: ZUORA FINANCIAL

Media Contact:

Margaret Pack

press@zuora.com

619-609-3919

October 17, 2023
Zuora for Consumption Expands with a Native Mediation Engine to Accelerate Growth through Consumption Pricing

New capabilities provide agility and insights to power consumption-based models 

REDWOOD CITY, Calif. and LONDON, October 17, 2023 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern businesses, today at Subscribed Connect London expanded Zuora® for Consumption with a native Mediation Engine. Zuora for Consumption provides a holistic solution to scale consumption-based offerings, helping companies price on different models, meter raw usage events across devices and services, inform customers of consumption in near real-time and is purpose-built to recognize revenue for consumption.

New technology and fierce competition are compelling businesses to monetize their products in new ways, with a significant shift toward consumption-based models. According to new research from Zuora’s Subscribed Institute and Boston Consulting Group (BCG), nearly half (46%) of companies analyzed implemented some form of consumption-based pricing in the last three years, and hybrid consumption models, businesses that drive both recurring and usage revenue, increased almost 3X (from 9% to 26%) between 2020 and 2022. New technology, including the explosion of artificial intelligence (AI) and the Internet of Things (IoT) is also expected to drive adoption of consumption-based models. 

However, identifying the right consumption-based model often takes iteration. It’s important for companies to be able to adapt as customers’ needs and economic conditions change to create ongoing value and predictability. While tracking consumption produces a wealth of data on how a product is used, translating this unpredictable raw usage into the right pricing model can be challenging and complex. With Zuora’s Mediation Engine, companies can now create flexible meters and consolidate usage data, unlocking new customer insights to rapidly experiment with pricing and better align with customer value.

“Modern businesses are driving recurring growth through a deep understanding of how subscribers consume their products,” said Kyle Kolich, Vice President, Product Management, Billing at Zuora. “Zuora’s new native Mediation Engine helps make this possible, integrating metering capabilities and pricing recommendations that improve consumption visibility, accelerate growth and even identify future opportunities to monetize.”

Part of Zuora for Consumption, the new Mediation Engine includes:

  • Ability to ingest raw usage data at 200k events per second
  • Out-of-the-box metering components to aggregate, enrich and transform event data through a drag-and-drop user interface (UI)
  • Ability to apply custom, proprietary logic to meters
  • Auditable usage recording tracking throughout rating, billing and revenue recognition

To learn more about Zuora for Consumption, please visit here.

Customer & Analyst Quotes

“Constantly evolving industry trends mean we are always thinking about our pricing, how we present offers, and the data points we want to collect and make decisions on. More than 90% of leading companies in 12 industrial sectors rely on AVEVA’s software solutions to help them design, build, operate, and optimize their plants and facilities. Adding Zuora for Consumption within our AVEVA CONNECT platform will give our customers critical visibility into their consumption habits, allowing us to provide transparency and deliver value as we iterate over time,” said Kevin Cornwall, CIO at AVEVA. “Zuora’s unique, end-to-end solution also helps us simplify the complex revenue recognition and compliance involved in consumption monetization.”

Recent IDC research found that while 42% of companies already have a consumption billing solution, it is inadequate for their future needs,” said Mark Thomason, Research Director for Digital Business Models and Monetization at IDC. “The new Mediation Engine in Zuora for Consumption enables customers to easily import, clean, and transform high-volume, raw consumption data so that consumption can be flexibly rated for any type of pricing scheme with a drag and drop interface.”

“With its new Mediation Engine and the ability to monetize consumption, subscription and one-time transactions together, Zuora is providing the revenue platform of tomorrow and powering businesses with complex consumption-based models,” said Stephen Hurrell, Vice President and Research Director in the Office of Revenue at Ventana Research.

About Zuora, Inc. 

Zuora provides a leading monetization suite for modern businesses across all industries, enabling companies to unlock and grow customer-centric business models. Zuora serves as an intelligent hub that monetizes and orchestrates the complete quote to cash and revenue recognition process at scale. Through its industry leading technology and expertise, Zuora helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the Americas, EMEA and APAC. To learn more about the Zuora monetization suite, please visit www.zuora.com.

© 2023 Zuora, Inc. All Rights Reserved. Zuora, Subscribed, Subscription Economy, Powering the Subscription Economy, Subscription Economy Index, Zephr, and Subscription Experience Platform are trademarks or registered trademarks of Zuora, Inc. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

Forward-Looking Statements 

This press release contains forward-looking statements that involve a number of risks, uncertainties and assumptions, including but not limited to statements regarding the expected benefits and releases of Zuora Mediation Engine. Any statements that are not statements of historical fact may be deemed to be forward-looking statements. Actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in the “Risk Factors” section of Zuora’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission (SEC) on June 1, 2023, as well as other documents that Zuora may file from time to time with the SEC. The forward-looking statements in this press release are based on current expectations as of the date of this press release and Zuora undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. This press release also includes market data and certain other statistical information. Information that is based on estimates, forecasts, projections, or similar methodologies is inherently subject to uncertainties and actual events or circumstances may differ materially from events and circumstances reflected in this information.

SOURCE: Zuora Financial

Media Contact:

Margaret Pack

press@zuora.com

619-609-3919

October 17, 2023
Zuora Continues Innovation for All Industries, Announcing Industry Benchmarks in Zephr

Zephr surfaces consumption, transactional and subscriber data for segmentation and benchmarking

REDWOOD CITY, Calif. and LONDON, October 17, 2023 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern businesses, today at Subscribed Connect London announced a new Zephr capability, Subscriber IQ, which helps Product and Growth teams glean valuable subscriber insights through a connected view of subscribers combined with industry benchmarks, driving conversion and retention. With Zephr, companies across industries including Media, Saas, Gaming, Fitness and Hospitality are able to identify opportunities to expand customer lifetime value.

Today’s competitive landscape requires modern businesses to establish and nurture customer relationships over time. But doing this requires a deep understanding of subscribers, and quality insights have traditionally been difficult and time-consuming to leverage. With a connected view of subscribers across their consumption, transactional and demographic data, Zephr’s Subscriber IQ module provides modern businesses with a much richer understanding of each subscriber. New dynamic subscriber segments and industry benchmarks apply the extensive findings of Zuora’s dedicated think tank, the Subscribed Institute, and over 15 years of aggregated and anonymized subscriber data, to fuel growth directly within the Zuora® platform.

“Zuora has over 15 years of experience and insights spanning 500 million end-subscribers, across multiple industries, and over 3 billion invoices and payment transactions. All of this data, every subscription, amendment and cancellation can be harnessed to provide our customers with world-leading benchmarking and analysis, such as our long-standing Subscription Economy Index™. Now, we are making these insights available in our products for the first time,” said Amy Konary, Founder and Senior Vice President of the Subscribed Institute at Zuora.

Zephr’s Subscriber IQ module provides:

  • A connected view of subscribers, including transaction history, product consumption, demographics and more for an unprecedented understanding of the subscriber to aid in acquisition, upsell and churn management
  • Benchmarking of subscribers by segment or industry to reveal key metrics and growth opportunities
  • Actionable subscriber segmentation for presenting tailored offers and experiences to every customer

“With more competition than ever, digital services need to provide clear value. Zephr allows companies to understand and explore their subscriber base so they can keep up with their user’s evolving behavior,” said Chris Scott, Vice President and General Manager, Subscriber Experience at Zuora. “After working with thousands of companies across all types of recurring revenue business models, Zephr combines a deep understanding of subscribers with critical transactional data to examine best practices, present personalized offers and accelerate recurring growth.”

Zephr’s new Subscriber IQ module will be available starting in early 2024. To learn more, please visit here.

About Zuora, Inc.

Zuora provides a leading monetization suite for modern businesses across all industries, enabling companies to unlock and grow customer-centric business models. Zuora serves as an intelligent hub that monetizes and orchestrates the complete quote to cash and revenue recognition process at scale. Through its industry leading technology and expertise, Zuora helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the Americas, EMEA and APAC. To learn more about the Zuora monetization suite, please visit www.zuora.com.

© 2023 Zuora, Inc. All Rights Reserved. Zuora, Subscribed, Subscription Economy, Powering the Subscription Economy, Subscription Economy Index, Zephr, and Subscription Experience Platform are trademarks or registered trademarks of Zuora, Inc. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

Forward-Looking Statements 

This press release contains forward-looking statements that involve a number of risks, uncertainties and assumptions, including but not limited to statements regarding the expected benefits and releases of Subscriber IQ. Any statements that are not statements of historical fact may be deemed to be forward-looking statements. Actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in the “Risk Factors” section of Zuora’s Quarterly Report on Form 10-Q filed with the Securities and Exchange Commission (SEC) on June 1, 2023, as well as other documents that Zuora may file from time to time with the SEC. The forward-looking statements in this press release are based on current expectations as of the date of this press release and Zuora undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. This press release also includes market data and certain other statistical information. Information that is based on estimates, forecasts, projections, or similar methodologies is inherently subject to uncertainties and actual events or circumstances may differ materially from events and circumstances reflected in this information.

SOURCE: ZUORA FINANCIAL

Media Contact:

Margaret Pack

press@zuora.com

619-609-3919

October 17, 2023