Deal Desk Specialist

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

The Deal Desk team is an integral piece of Quote-to-Cash at Zuora and the Zuora-on-Zuora (ZoZ) program. Because Zuora strives to be its first and best customer, Deal Desk is positioned to influence enhancements to Zuora’s own suite of products. Your reach will not be limited to company growth via bookings; you will have the ability to touch the Zuora customer experience, too, via product growth! 

This is a hybrid position, so you’ll work both remotely and in the office.

Our Tech Stack: Zuora CPQ, Zuora Billing, Salesforce, FinancialForce, GSuite, Slack, Adobe, Suger…

• Within the first month: 
• You will be provided introductions to specific cross-functional stakeholders, begin to build trust with them, and understand the nuances of each of their teams and processes and how they impact Deal Desk’s operations. 
• You will be introduced to Zuora’s products, pricing, and contracts.
• You will assist with deal structures.
• By three months: 
• You will build in-depth knowledge of Zuora’s products, pricing, and contracts.
• You will support sales in deal structures.
• You will understand Zuora’s quoting and approval process. 
• You will assist in drafting and reviewing Order Forms.
• Within the first year: 
• You will have an in-depth understanding of Zuora’s Deal desk operations.
• You will have an in-depth understanding of Zuora’s pricing and packaging structure. 
• You will draft and review less complex Order Forms.
• You will advise sales on deal structures, contract terms, etc..
• You will have an understanding of contractual terms in SaaS agreements.
• Execute other duties as assigned.

About You

• 1-3 years Deal Desk, Finance, Bid Management, Sales Operations and/or Orders Management background
• Demonstrated ability to work effectively in a team environment with diverse stakeholders across Finance, Sales, Pricing, Legal, Systems and drive consensus to meet deadlines
• Ability to analyze, model and recommend the best course of action for complex pricing, negotiations, and quantitative experience required
• Knowledge of the end-to-end Quote-to-Cash process, experience with Salesforce and CPQ preferred
• Strong organizational and execution skills and ability to manage competing priorities
• Understanding of software revenue recognition issues, including revenue recognition under ASC 606
• Excellent analytical and problem solving skills to enable informed decision making
• Ability to drive rapid, but fact-based decision-making with imperfect data
• Ability to manage multiple variables / levers, and toggle approach within defined parameters based on customer needs and business objectives
• Clear and thoughtful communicator with exceptional critical thinking skills  
• A self-starter mentality and a desire to make a positive, lasting impact.
• Ability to handle peak order volume to meet end-of-month and end-of-quarter deadlines. This requires the ability to cover some morning, evening and weekend shifts around the end of each month and fiscal quarter.

About the Team

Zuora’s Deal Desk team sits within Finance and serves as deal advisors to the Sales organization. Our mission is to inspire and influence better strategic decisions to drive long-term booking growth while ensuring compliance, efficiency, and scalability.  

As a Deal Desk Analyst, you will work cross-functionally as part of the Deal Desk team, collaborating with Sales, Finance, and Legal, to ensure efficient quoting, contracting, and document review. Teamwork and collaboration are critical to the success of the right candidate.  Zuora seeks a customer-centric attitude and appreciation for working collaboratively in a very fast-paced environment. The desired candidate, preferably with 1-3 years of experience, will thrive in environments where uncertainty is common and is skilled in bridging business and sales needs. 

Pay and Benefits

Be as transparent as possible while allowing for differences by location and level.

Compensation

• This role offers a base salary range of [insert range] in [primary hiring location], plus bonus and/or equity where applicable.
• Actual compensation will be based on experience, skills, and location.

(Adjust language to local legal requirements and internal guidelines.)

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

(Include any region-specific notes as needed, e.g., “Benefits may vary by location; details will be shared during the interview process.”)

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).