ZUORA COLLECT

Simplify payments. Collect cash.

With billions in recurring payments processed, Zuora has the industry’s largest dataset and proven expertise to maximize your subscription revenue, increase your first-time payment success, and reduce churn.
laptop showing Zuora configurable payment retry dashboard
Zuora Collect has helped us recover more revenue and keep more subscribers. Our payment success rate has already increased by 18% in just 2 months! We put an end to the rule-based payment retries, and replaced it with machine learning that adapts to every customer.”

Daniel Wette  CEO, rankingCoach
Financial Times
DAZN
Docusign
Evernote
Zillow
HBO Nordic

Turn your payments and collections into a growth engine

green world globe with payment gateway brands

Global payments made simple

Zuora handles the complexity of collecting payments through any payment gateway and using any payment method your subscribers will want. Zuora works with the largest ecosystem of payment gateways and makes it easy for you to collect payments and reconcile them with your invoices. For credit card payments, Zuora supports the PCI standard for storing subscribers’ credit cards information and enables them to proactively update it when it changes.

Recover up to 20%
more failed payments

Zuora Collect enables more successful payment collections the first time you try. Our proactive solutions, like the payment method updater, prevent card failures from happening in the first place. Our machine learning technology analyzes over 15 transaction characteristics (based on hundreds of billions of dollars in payment data) to deploy the optimal retry schedule for each unique customer.
configurable payment retry dashboard
customer communication for invoices 30 days past due workflow

Minimize churn and improve customer retention by 13%

Passive churn accounts for up to 40% of all churn. Zuora Collect’s machine learning–driven retries (and dunning automation) increase customer retention rates by 13% on average. Our AI studies subscriber habits in order to retry failed payments at the optimal times.

Customer STORIES

Zuora Customers Win in the Subscription Economy

  • ranking Coach
  • Whitepages

“Zuora Collect AI has helped us recover more revenue and keep more subscribers. We put an end to the rule-based payment retries, and replaced it with machine learning that adapts to every customer. Our payment success rate has already increased by 18% in just two months.”

Daniel Wette, CEO, rankingCoach

 “With Zuora Collect AI, we’ve increased our average payment recovery rate by an additional 10% from what it was when the product had no machine learning. Using an AI-driven retry strategy also prevented us from starting a time-consuming research project that would have required testing to parse out the most optimal times to retry payments.”

Susanna Wright, Payments Manager, Whitepages
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Get your hands on the product and test drive Zuora for free

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Ready to get started?
Speak with an expert to learn how Zuora
can help you deliver great subscription experiences
Get your hands on the product and test drive Zuora for free Take a test drive
Ready to get started?
Speak with an expert to learn how Zuora can help you deliver great subscription experiences
Get your hands on the product and test drive Zuora for free Take a test drive
ADDITIONAL RESOURCES

Learn from the best

Zuora’s customers give real-world advice on your biggest challenges in the Journey to Usership™.
DATASHEET

Zuora Collect Datasheet

Learn how companies maximize subscription revenue and minimize passive churn with Collect.

DATASHEET

Zuora Collect Solution Brief

Leverage machine learning to recover more revenue and retain loyal subscribers.
EBOOK

The Complete Guide To Managing Collections For Subscriptions

Learn the 3 most effective collection strategies that companies like Motor Trend, KeepTruckin, and Evernote employ to improve collections and reduce involuntary churn.