Box case study

Box, inc. is a leading cloud content management company that empowers enterprises to revolutionize how they work be securely connecting their people, information, and applications.

In 2008, Box was ready to scale from a consumer product to an enterprise business application. However, Box’s legacy billing infrastructure was not able to meet enterprise-scale needs such as quick pricing changes, the ability to handle millions of transactions on a single payment gateway, and managing upsells, add-ons, and change orders for its subscribers.

Zuora’s flexible subscription management solutions gave Box the freedom to execute its growth strategies and helped Box scale and grow into the enterprise market. With Zuora, Box has been able to scale from $3 million to more than $500 million in revenue without needing to change its underlying IT architecture.

Box uses Zuora Central to experiment with its pricing strategies to better target enterprise customers. Since it started using Zuora, Box has tested more than 125 offerings and hundreds of pricing strategies.

Zuora Central and Zuora Billing have reduced Box’s back-office burden by automated billing, payment, and finance operations for subscription changes. Box has used Zuora to process over 6 million different payments, and in 2017 alone, used Zuora to make more than 20,000 amendments for over 100,000 active subscriptions. As the single source of truth for the business, Zuora provides Box with relevant subscription metrics and reports and serves as the system of record for the business.