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Customer Strategy Analyst

Redwood City, CA, United States

OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.  

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed).

 

Mission: 

 

The GTM Strategy Analyst will define and drive strategies to increase upsell bookings and sales efficiency by assessing, improving, and analyzing internal and external data and leading initiatives that support these objectives.

 

What you’ll do and achieve:

  • Develop and maintain analyses that, through data signals, provide guidance and focus to the whole sales organization
  • Own execution and improvement of team operations and cadence
  • Drive initiatives to automate processes through tools/technology and partnering with stakeholders like the Corporate Data Team, Sales Operations, Engineering, IT
  • Hone your analytical skills with respect to business analysis, customers, go-to-market strategy, and product strategy
  • Gain experience in GTM functions, including revenue operations, pipeline generation, customer marketing, product strategy, and operational process optimization
  • Prepare customer and market analyses for executive leadership team as well as Board of Directors 

What you’ll need to be successful:

  • 1-3 years of experience in consulting, investment banking, revenue operations or similar
  • BS/BA in Engineering, Economics, Mathematics, Business Administration, or a related field
  • Advanced data modeling skills and ability to apply to different areas including market sizing, sales performance, investments ROI, etc.
  • Strong Microsoft Excel skills 
  • Intellectually curious, detail-oriented, analytical, and highly organized
  • Fast mover with drive to iterate
  • Experience with SQL
  • Strong written and verbal communication skills
  • Experience in the technology industry; understanding of SaaS business models preferred

 

ABOUT ZUORA & OUR “ZEO” CULTURE

Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

 

At Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

 

To learn more visit www.zuora.com

 

Zuora is proud to be an Equal Employment Opportunity employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

 

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

 

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

The base pay range for this position is only one element of a candidate’s total rewards package, which may also include bonuses/variable compensation, equity, and benefits. A candidate’s final base salary may vary based on location, prior experience, and the context of the overall offer. Click here for more information regarding Zuora’s benefits.

Base Pay Details
$112,000$168,000 USD

Let’s do this.

You’re unique and we’re on a journey – so let’s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you.

No matter where you’re located, or which team you work on, you’ll be part of a group of people working together to build a better world: The World Subscribed.

Go ahead and apply!

 

Internal Job Opportunities

Are you a current ZEO looking to take on new challenges? If so, check out our internal job openings on our internal job board.

 

 

Get to Know Us

Go ahead, take a look inside #ZEOLife. Meet our ZEOs and learn what it’s like to be a part of our team.

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