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Program Manager, Business Operations

Austin, TX, United States, Redwood City, CA, United States

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

THE TEAM

The Strategy and Operations organization strives to make Zuora the best example of a modern-day subscription business and inspire those customers looking to transform and scale their operating model. Our vision-mission, “We power ZEOs to sync up and scale up to achieve success together” means that we guide the corporate strategy by driving focus and cross-functional alignment, and ensuring that Zuora has the systems (people, process, tools) to empower every team and every ZEO to be successful. We also share our experiences achieving  Zuora’s mission and strategy with customers, partners and analysts.

THE MISSION

We are seeking an experienced Agile Program Manager with strong expertise in JIRA, Scrum, and Agile methodologies. The ideal candidate will have a proven track record of leading cross-functional teams, facilitating Agile ceremonies, and leveraging JIRA for project tracking and management.You will be responsible for ensuring smooth project execution, enhancing team collaboration, and continuously improving our Agile processes to deliver high-quality products.

WHAT YOU WILL ACHIEVE:

You will play a pivotal role in driving transformative change within our fast-growing SaaS company. Leveraging your expertise, you will shape the program management office, to drive execution, and accelerated value realization. Your strategic vision and leadership will empower us to achieve the following:

  • Strategic Program Leadership: Align with the organization’s objectives and vision. Your extensive experience will guide us in ensuring that programs are strategically aligned, preventing misalignment and enhancing overall program effectiveness.
  • Stakeholder Engagement: Drawing upon your wealth of experience, you will engage stakeholders effectively. Your clear communication and ability to secure buy-in for program initiatives will keep everyone aligned with our common goals.
  • OKR Alignment: Your deep knowledge of program management will enable us to align program objectives seamlessly with our organizational OKRs. This alignment is crucial to ensure that programs directly contribute to our growth targets and strategic priorities.
  • Program Lifecycle Excellence: Your extensive background in program management will ensure that our program management practices remain efficient and effective throughout the entire lifecycle, resulting in successful program outcomes.
  • Resource Management: Efficient resource allocation is paramount for our fast-growing company. Your ability to ensure the availability of the right skills and expertise for program execution will be vital to our success.
  • Continuous Improvement: You will instill a culture of continuous improvement within our organization, enabling us to adapt and evolve efficiently as we grow. This focus on continuous enhancement will increase our overall efficiency and effectiveness over time.
  • Vendor Management: Your expertise in vendor & SaaS management will help us control costs, mitigate risks, and uphold high-quality service delivery. Your ability to manage vendor relationships effectively will be instrumental in our success.
  • Innovation and Transformation: Your leadership will drive innovation and transformation, ensuring that we remain competitive and agile in response to changing market dynamics.
  • Change Management: Your proficiency in change management will be crucial as we implement new processes and technologies. Your strategies will enable us to navigate these changes seamlessly, minimizing disruption.
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  • Performance Metrics and Reporting: Your ability to establish KPIs and reporting mechanisms will be essential for monitoring program performance and ensuring transparency.
  • Risk Management: Your proactive approach to identifying and mitigating risks will help us navigate the challenges of our fast-growing environment effectively.
  • Customer Focus: While customer focus is a company-wide effort, your leadership will contribute to creating a culture where customer-centricity is paramount.

In summary, your extensive experience as a Program Manager will be instrumental in shaping our company’s growth journey. Your strategic leadership, program management expertise, and commitment to excellence will empower us to achieve our vision of sync and scale, making a significant impact on the success of our organization.

What You Will Need to Be Successful:

To excel in this role, you’ll need to bring the following qualifications, skills, and experience:

  • A minimum of 5-7 years of experience in strategic program management leadership, operations and value realization.
  • Lead Scrum teams, conduct daily stand-ups, sprint planning, and retrospectives.
  • Utilize JIRA to manage and track project progress, tasks, and issues.
  • Foster an Agile culture and implement best practices to optimize team performance.
  • Collaborate with stakeholders to define project goals, scope, and deliverables.
  • Proven ability to lead cross-functional teams, influence stakeholders, and drive organizational change in a dynamic environment.
  • Knowledge in Reach to Retention, Order to Revenue, Digital Workplace functional and technology landscape.
  • Strategy Alignment: Deep knowledge in understanding, application and operationalization of OKRs processes, framework and best practices to meet the organization’s strategic goals, objectives and outcomes.
  • Mastery in defining and executing change management strategies, ensuring smooth transitions during technology adoptions.
  • Excellent communication skills to convey complex technical concepts to both technical and non-technical audiences.
  • Vendor Management: Expertise in negotiating contracts, managing vendor relationships, and selecting appropriate technology solutions.
  • The ability to think strategically, align digital initiatives with business goals, and drive positive outcomes.
  • User-Centric Approach: Experience in designing user-centric experience and solutions that enhances Zeo’s day in life and work.
  • Process Optimization: Experience in optimizing program management workflows and processes to maximize the efficiency and effectiveness of the tools.
  • Data-Driven Decision Making: Demonstrated capability to leverage data insights for informed decision-making and continuous improvement.

As an energetic and forward-thinking Program Manager we are looking for you to make a significant impact at Zuora, we would love to hear from you.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs” are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

  • Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
  • Medical, dental and vision insurance
  • Generous, flexible time off
  • Paid holidays, “wellness” days and company wide end of year break
  • 6 months fully paid parental leave
  • Learning & Development stipend
  • Opportunities to volunteer and give back, including charitable donation match
  • Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.

The base pay range for this position is only one element of a candidate’s total rewards package, which may also include bonuses/variable compensation, equity, and benefits. A candidate’s final base salary may vary based on location, prior experience, and the context of the overall offer. Click here for more information regarding Zuora’s benefits.

Base Pay Details
$90,700$133,400 USD

Let’s do this.

You’re unique and we’re on a journey – so let’s embark on a unique journey together. We encourage you to apply to all roles that utilize your skills and ignite the passion within you.

No matter where you’re located, or which team you work on, you’ll be part of a group of people working together to build a better world: The World Subscribed.

Go ahead and apply!

 

Internal Job Opportunities

Are you a current ZEO looking to take on new challenges? If so, check out our internal job openings on our internal job board.

 

 

Get to Know Us

Go ahead, take a look inside #ZEOLife. Meet our ZEOs and learn what it’s like to be a part of our team.

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