Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

THE TEAM

The Strategy and Operations organization strives to make Zuora the best example of a modern-day subscription business and inspire those customers looking to transform and scale their operating model. Our vision-mission, “We power ZEOs to sync up and scale up to achieve success together” means that we guide the corporate strategy by driving focus and cross-functional alignment, and ensuring that Zuora has the systems (people, process, tools) to empower every team and every ZEO to be successful. We also share our experiences achieving  Zuora’s mission and strategy with customers, partners and analysts.

THE MISSION

Lead the Digital Workplace & Technology at Zuora, ensuring and empowering ZEOs are connected, engaged and informed with key information and access to everything they need to do their jobs with a focus on productivity and self-service while hardening our security and compliance posture. The Digital Workplace will be pivotal in supporting a team-based, collaborative, high performance innovative culture.

WHAT YOU WILL ACHIEVE:

As our experienced Digital Workplace & Technology Leader with over 20 years in the field, you will drive transformative change by leveraging your expertise to shape our organization’s digital workplace. Your strategic vision and leadership will empower us to achieve the following:

• Strategic Vision: Develop and execute a forward-thinking digital workplace transformation vision & strategy that aligns with our long-term goals and supports our organizational vision that enables productivity, collaboration, and employee engagement across the organization.
• Innovation and Best Practices: Introduce industry best practices and innovative ideas to continually evolve our digital workplace ecosystem, keeping us competitive.
• Design Thinking & Technology Expertise: Implement cutting-edge digital workplace experience, tools and solutions that align with business needs, leveraging your deep technical knowledge.
• Optimize Corporate Application Services & Collaboration Tools: Leverage the best of modern digital / AI technologies and tools to streamline corporate application services, collaboration and workplace tools to enhance employee efficiency, productivity, and user experience within their day in the life processes and workflows.
• Data-Driven Insights: Develop metrics frameworks to measure the effectiveness of initiatives, using data to inform decisions and refine strategies.
• Security and Compliance Mastery: Ensure the highest levels of data security, privacy, and compliance, implementing advanced measures to protect sensitive information.
• Stakeholder Engagement: Cultivate strong relationships with senior leaders and stakeholders to secure resources and maintain alignment with broader organizational objectives.

• Execution: Lead with a product management and agile development, speed and scale mindset to deliver incremental capabilities and accelerate on value realization.

• Vendor and Partner Collaboration: Drive innovation through vendor partnerships and negotiate advantageous contracts based on your extensive industry contacts.
• Strategic Thinking: The ability to think strategically, see the big picture, align experience, process, technology & data to meet the business goals, and drive positive outcomes.
• Thought Leadership: Contribute your insights to industry conferences and publications, sharing your expertise and experiences as a thought leader.
• Change Management Excellence: Execute seamless change management strategies, ensuring user adoption, value realization and facilitating transitions and enablement of new technologies and experiences.
• Risk Management: Identify potential risks and develop contingency plans to mitigate them effectively, safeguarding our digital initiatives.

What You Will Need to Be Successful:

To excel in this role, you’ll need to bring the following qualifications, skills, and experience:

• Experience: A minimum of 15 years of experience in digital transformation, strategic leadership, workplace management, technology implementation, and value realization.
• Leadership: Proven ability to lead cross-functional teams, influence stakeholders, and drive organizational change in a dynamic environment.
• Technical Expertise: In-depth knowledge of digital workplace and corporate application (shared services: finance, HR, legal, compliance, procurement) tools, collaboration platforms, communication technologies, and emerging trends.
• Change Management: Mastery in defining and executing change management strategies, ensuring smooth transitions during technology adoptions.
• Innovation: A track record of introducing innovative ideas and leveraging best practices to drive digital workplace evolution.
• Communication: Excellent communication skills to convey complex technical concepts to both technical and non-technical audiences.
• Vendor Management: Expertise in negotiating contracts, managing vendor relationships, and selecting appropriate technology solutions.
• Strategic Thinking: The ability to think strategically, align digital initiatives with business goals, and drive positive outcomes.
• Systems Thinking: Proficiency in systems thinking to understand the interconnectedness of various components within the digital workplace ecosystem.
• User-Centric Approach: Experience in designing user-centric experience and solutions that enhances the ZEO’s day in life and work.
• Process Optimization: Experience in optimizing workflows and processes to maximize the efficiency and effectiveness of digital workplace tools.
• Technology Integration: Ability to integrate various technologies seamlessly to create a cohesive and holistic digital workplace environment.
• Data-Driven Decision Making: Demonstrated capability to leverage data insights for informed decision-making and continuous improvement.
• Mentorship: Experience in leading, mentoring and guiding teams, fostering professional growth and development.

Join our team as a Digital Workplace Leader and play a pivotal role in shaping our organization’s digital transformation journey. Your wealth of experience and strategic prowess will drive us toward a modern, efficient, and collaborative work environment.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs” are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.