REDWOOD CITY, Calif., November 18, 2025 – Zuora, Inc., a leading monetization platform for modern business, today announced the Zuora Monetization Catalog to rapidly design, price, and launch new offers, without relying on IT or manual workarounds. Purpose-built for the age of AI, the Monetization Catalog enables companies to go to market faster, evolve how they sell, and unlock data-driven intelligence to meet the demand for dynamic, personalized offerings.

Businesses face growing pressure to monetize in new ways, from constantly adapting pricing (80% percent of consumers say they value flexibility in recurring services) to launching AI-driven offerings that introduce new complexity. Zuora’s Monetization Catalog helps businesses optimize and personalize pricing to meet customers where they are, while ensuring clean financial records and accelerating growth.

“Outdated systems too often hold teams back from product innovation,” said Shakir Karim, Senior Vice President of Product Management at Zuora. “To meet the AI moment, companies need to move faster, adapt instantly, and make smarter, data-driven decisions. With the right foundation – dynamic pricing, packaging, and buying experiences – they can align how they sell with how customers make purchasing decisions.”

Zuora’s Monetization Catalog delivers speed, agility, and intelligence through: 

• Dynamic Pricing: Capture more revenue with pricing that adapts based on attributes such as customer type, region, and usage
• Bundles: Combine products, matching each customer’s needs and business context to the right solution
• Features & Entitlements: Define and track access to capabilities across plans, add-ons, and bundles – unlocking the ability to monetize at the feature level and upsell flexibly
• Unified Logic Across Channels: Apply the same product rules across storefronts, CPQ, billing, and revenue, eliminating reconciliation
• Usage-Based Pricing & Rating: Tiers, volume, overage, and prepaid/commit blocks with proper rating and revenue treatment, without custom code
• AI-Ready by Design: Tag metadata for AI discoverability, and lay groundwork for future AI pricing optimization, all usable by LLMs and internal copilots

“Zuora’s dynamic pricing catalog is the groundwork the industry has been missing for decades,” said Wazma Emon, Managing Director, Head of Finance Transformation at Tradeweb. “Traditional billing systems were built around static fields and rigid logic, forcing us to maintain hundreds of custom fields just to model real-world deals. This new foundation changes that. It allows unlimited attributes of data to drive pricing, making it possible to design fee structures that grow with the market, protect against downturns, and adapt to each customer’s needs. As this platform matures, it has the potential to capture business complexity in a more flexible and scalable way, enabling firms to evolve their pricing strategies with greater ease and speed.”

“Companies are under increasing pressure to launch new pricing, packaging, and products faster than ever before. Customers have increasing power over how they want to buy. These two trends are forcing companies to invest in more agile solutions that deliver faster time to market without placing undue strain on finance and operations teams,” said Andrew Dailey, Co-Founder and Managing Director at MGI Research. 

By powering the full monetization process, Zuora connects how offers are designed and sold, to how they’re billed, paid, and recognized. To learn more about the Zuora Monetization Catalog, visit here.

About Zuora, Inc.

Zuora provides a leading monetization platform to build, run and grow a modern business through a dynamic mix of usage-based models, subscription bundles and everything in between. From pricing and packaging, to billing, payments and revenue recognition, Zuora’s flexible, modular software solutions are designed to help companies evolve and scale monetization with demand. Customers around the world, including BMC Software, Box, General Motors, The New York Times, Schneider Electric and Zoom use Zuora’s unique combination of technology and expertise to transform their financial operations and how they go to market. Zuora is headquartered in Silicon Valley with offices in the Americas, EMEA and APAC. To learn more, please visit zuora.com.

© 2025 Zuora, Inc. All Rights Reserved. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

Media Contact

Margaret Juhnke

press@zuora.com

AI-based ARM solutions will become technically viable by 2027, but adoption will lag as finance leaders prioritize trust and transparency, predicts MGI

Redwood City, Calif. – Nov. 6, 2025 – Zuora, Inc., a leading monetization platform for modern business, today announced MGI Research (MGI) has ranked Zuora Revenue in first place overall, with the highest score across Product and Strategy, for Automated Revenue Management (ARM) in the MGI 360™ Ratings – The ARM Top 30: Buyer’s Guide. Zuora Revenue maintains a Positive Analyst Outlook from MGI, underscoring its continued leadership in helping enterprises automate and scale complex revenue operations.

MGI Research predicts AI-based ARM solutions will become technically viable by 2027, however, adoption will be hindered due to trust.  As enterprises introduce new pricing models, bundles, and AI-driven products, financial processes are becoming increasingly complex. Zuora Revenue, part of the Zuora Monetization Platform, enables finance teams to automatically recognize, reconcile, and analyze revenue using trusted data to close the books faster, simplify compliance, and adapt confidently in the age of AI.

In addition to leading overall, Zuora Revenue received top rankings from MGI across:

• Product: MGI recognized Zuora Revenue as the leading choice for the enterprise
• Strategy: Zuora Revenue was highlighted for its advancements and is seen as critical finance infrastructure for large and complex user organizations

“We’re honored to be recognized by MGI Research as companies double down on AI offerings and new monetization models that introduce greater complexity for revenue recognition,” said Pete Hirsch, Chief Product and Technology Officer at Zuora. “This underscores the essential role of Zuora’s platform in providing the AI-driven agility and end-to-end control required to manage sophisticated processes and ensure compliance at the speed of innovation.”

Zuora Revenue connects with Zuora Billing, Payments, and other ERP and CRM systems to unify the order-to-revenue process. The Zuora Monetization Platform empowers companies to launch and scale any mix of revenue models, automate GAAP and IFRS compliance, and gain real-time insight into recurring and usage-based revenue streams.

“Ask any CFO what keeps them up at night, and it isn’t missing the number. It’s not trusting the number,” said Andrew Dailey, Co-Founder and Managing Director at MGI Research. “In a world of complex revenue contracts, usage pricing, and instant investor reactions, businesses need to counter changing market conditions faster than ever and finance teams need to forecast with agility and precision while enhancing the trust and confidence in financial results.”

MGI 360 Ratings provide a comprehensive system for evaluating technology companies. To learn more about Zuora Revenue and the MGI Research Ratings, visit here.

About Zuora, Inc.

Zuora provides a leading monetization platform to build, run and grow a modern business through a dynamic mix of usage-based models, subscription bundles and everything in between. From pricing and packaging, to billing, payments and revenue recognition, Zuora’s flexible, modular software solutions are designed to help companies evolve and scale monetization with demand. Customers around the world, including BMC Software, Box, General Motors, The New York Times, Schneider Electric and Zoom use Zuora’s unique combination of technology and expertise to transform their financial operations and how they go to market. Zuora is headquartered in Silicon Valley with offices in the Americas, EMEA and APAC. To learn more, please visit zuora.com.

© 2025 Zuora, Inc. All Rights Reserved. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

Disclaimer: MGI Research does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. MGI Research publications consist of the opinions of MGI’s research organization and should not be construed as statements of fact. Information within MGI reports is subject to change, without notice. MGI Research LLC disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. “MGI Research”, “MGI 360 Ratings”, and “MGI MarketLens” are registered trademarks and service marks of  MGI Research LLC. (“MGI”) and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Media Contact

Margaret Juhnke

press@zuora.com 

Zuora recognized for Ability to Execute and Completeness of Vision 

REDWOOD CITY, CALIF., October 16, 2025 – Zuora Inc., a leading monetization platform for modern business, has been positioned by Gartner as a Leader in the Magic Quadrant for Recurring Billing Applications. The evaluation was based on specific criteria that analyzed the company’s overall Ability to Execute and Completeness of Vision.

“Companies must constantly evolve how they monetize, often combining subscription, usage-based, and hybrid models to stay ahead of shifting market demands. The rise of AI only accelerates this imperative, introducing new complexities in how AI-powered products are packaged and priced,” said Pete Hirsch, Chief Product and Technology Officer at Zuora. “We believe this recognition as a Leader by Gartner reflects Zuora’s unique ability to power monetization at scale, combining our comprehensive, extensible platform and deep customer expertise to help companies adapt and grow with confidence.”

The Zuora Monetization Platform empowers companies to launch and scale any mix of revenue models with flexible, modular solutions spanning pricing and packaging, billing, payments, and revenue recognition. With Zuora, companies can:

• Unify Order-to-Cash: Connect quoting, billing, collections, payments, and revenue recognition for clean handoffs and close‑ready data with a single system

• Accelerate Usage Monetization: Accurately meter, bill, and recognize revenue for AI and usage events with end-to-end architecture to automatically turn real-time usage data into trusted, compliant revenue 

• Experiment with Flexible, Intelligent Pricing: Create flexible pricing and packaging, tailor by segment, and test new models without engineering dependencies

• Manage the Entire Subscriber Lifecycle: Seamlessly orchestrate upgrades, renewals, payments, and lifecycle changes across markets and around the globe

• Automate Revenue Recognition: Close the books faster, handle contract changes, simplify audits, and drive GAAP reporting and disclosures

A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors. A Magic Quadrant provides a graphical competitive positioning of four types of technology providers, in markets where growth is high and provider differentiation is distinct: Leaders, Challengers, Visionaries and Niche Players. Our comprehensive market coverage delivers unbiased insights that enable executives and their teams to make faster, smarter decisions about vendor/product selection. 

View a complimentary copy of the Magic Quadrant report here.

Gartner Disclaimer

Gartner, Magic Quadrant for Recurring Billing Applications, Mark Lewis, Robert Anderson, 13 October 2025. 

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. 

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. 

About Zuora, Inc.

Zuora provides a leading monetization platform to build, run and grow a modern business through a dynamic mix of usage-based models, subscription bundles and everything in between. From pricing and packaging, to billing, payments and revenue recognition, Zuora’s flexible, modular software solutions are designed to help companies evolve and scale monetization with demand. Customers around the world, including BMC Software, Box, General Motors, The New York Times, Schneider Electric and Zoom use Zuora’s unique combination of technology and expertise to transform their financial operations and how they go to market. Zuora is headquartered in Silicon Valley with offices in the Americas, EMEA and APAC. To learn more, please visit zuora.com.

© 2025 Zuora, Inc. All Rights Reserved. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

Media Contact

Margaret Juhnke

press@zuora.com

As companies navigate AI innovations, Zuora rapidly translates usage into new pricing models

REDWOOD CITY, Calif., October 8, 2025 – Zuora, Inc., a leading monetization platform for modern business, today announced powerful new usage monetization capabilities, helping companies better align pricing with value as they navigate new AI technologies. The enhancements strengthen Zuora’s end-to-end solution that unifies quoting, billing, collections, and revenue recognition.

Companies are racing to capture growth with usage-based pricing, yet 71% of SaaS finance leaders say they face challenges scaling these models. The rise of AI exacerbates this with dynamic usage patterns and unpredictable costs. As customers learn how to interact with and pay for AI-driven products, monetizing value in real time and usage visibility become even more important, but create greater complexity for finance teams.

Zuora’s usage monetization offering now includes:

• AI-Powered Consumption Insights: New analytics help predict churn, forecast growth, and benchmark performance by analyzing actual customer usage patterns across your customer base.
• Increased Customer Visibility: Give customers real-time insight into their consumption with configurable widgets including daily usage, current spend, and remaining balances.
• Billions of Daily Usage Events: Meter, rate, and bill up to 3 billion usage events per day, with peak performance at 200,000 events per second, ensuring finance can keep pace as AI products scale.

“Organizations everywhere are moving to outcome-based and usage-based models to monetize their most innovative products, especially as customers explore new AI technologies and better understand the value they deliver,” said Shakir Karim, Senior Vice President of Product Management at Zuora. “With Zuora, businesses can automatically turn events into pricing metrics that reflect real value, adapting with flexible offerings based on customer needs. Finance teams now have what’s necessary to guide the business, scale usage models confidently, and drive growth.”

To learn more, visit here.

About Zuora, Inc.

Zuora provides a leading monetization platform to build, run and grow a modern business through a dynamic mix of usage-based models, subscription bundles and everything in between. From pricing and packaging, to billing, payments and revenue recognition, Zuora’s flexible, modular software solutions are designed to help companies evolve and scale monetization with demand. Customers around the world, including BMC Software, Box, General Motors, The New York Times, Schneider Electric and Zoom use Zuora’s unique combination of technology and expertise to transform their financial operations and how they go to market. Zuora is headquartered in Silicon Valley with offices in the Americas, EMEA and APAC. To learn more, please visit zuora.com.

© 2025 Zuora, Inc. All Rights Reserved. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

Media Contact

Margaret Juhnke

press@zuora.com

Zuora and Workday to Help Companies Manage Complex Billing Models and Support Business Growth

REDWOOD CITY, Calif. – August 27, 2025 – Zuora, Inc., a leading monetization platform for modern business, today announced an expanded partnership with Workday, Inc., combining Zuora’s order-to-cash automation with Workday Financial Management. This partnership will give business to consumer (B2C) companies a simpler way to handle complex billing and revenue streams – whether from subscriptions, usage-based pricing, special offers, or hybrid models. 

As customer expectations change, companies are rethinking how they charge for products and services. Managing these new models can be challenging, especially when billing rules differ for each revenue type. By combining Zuora’s monetization tools with Workday’s financial platform, companies can more easily track revenue, stay compliant with accounting standards, and speed up audits with automated reporting.

“Today’s announcement highlights our continued commitment to Zuora and Workday customers, combining Workday’s trusted financial backbone with Zuora’s intelligent monetization engine to optimize the order-to-cash process,” said Todd McElhatton, chief operating and financial officer at Zuora. “Together, we’re empowering finance to be a stronger strategic partner to the business, armed with the unified view of financial data necessary to go to market even faster.”

The certified Zuora Connector for Workday Financial Management manages the operational complexity of monetization as a specialized sub-ledger in Workday Accounting Center, automatically feeding financial records to Workday’s general ledger (GL). With a single, unified view, companies can strengthen the accuracy of financial processes without needing to manually enter data.

“Accuracy is a constant challenge for companies managing complex revenue streams,” said Rob Enslin, president and chief commercial officer at Workday. “Our partnership with Zuora will provide customers with a single, reliable view of their financial data – making it easier to operate efficiently, no matter the business model.”

Zuora will be at Workday Rising September 15-18, 2025 at Moscone West Expo, Booth W12.

To learn more, visit here.

About Zuora, Inc.

Zuora provides a leading monetization platform to build, run and grow a modern business through a dynamic mix of usage-based models, subscription bundles and everything in between. From pricing and packaging, to billing, payments and revenue recognition, Zuora’s flexible, modular software solutions are designed to help companies evolve and scale monetization with demand. More than 1,000 customers around the world, including BMC Software, Box, Caterpillar, General Motors, The New York Times, Schneider Electric and Zoom use Zuora’s unique combination of technology and expertise to transform their financial operations and how they go to market. Zuora is headquartered in Silicon Valley with offices in the Americas, EMEA and APAC. To learn more, please visit zuora.com.

Forward-Looking Statements

This press release may be deemed to contain forward-looking statements. Words such as “plan,” “expect” and “will” and variations of such words and similar expressions are intended to identify forward-looking statements. Such forward-looking statements involve risks and uncertainties. There are a significant number of factors that could cause actual results to differ materially from statements made in this press release.

© 2025 Zuora, Inc. All Rights Reserved. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

Media Contact

Margaret Juhnke

press@zuora.com

REDWOOD CITY, Calif. – August 12, 2025 – Zuora, Inc., a leading monetization platform for modern business, today launched its fiscal year (FY) 2025 Global Impact Report. The report outlines Zuora’s progress and goals across sustainability, people and communities, and responsible operations.

Highlights from Zuora’s FY 2025 Global Impact Report across the company’s corporate responsibility pillars include:

Building a More Sustainable Future

• Conducted first climate risk assessment aligned with the Task Force on Climate-Related Financial Disclosures (TCFD), identifying top climate risks and opportunities for the business 
• Maintained carbon neutrality for the fourth consecutive year by offsetting 100% of Scope 1, 2, and 3 emissions through verified carbon removal projects 
• Reached 100% renewable energy for the third consecutive year through purchasing high-quality, Green-e certified Energy Attribute Certificates (EACs) for all non-renewable electricity consumption

Investing in Our People & Communities

• Awarded $250,000 to 46 employee-nominated non-profit organizations through its inaugural Employee Choice Grant Program
• Nearly 500 employees across 11 countries and 50 cities participated in Zuora’s first Global Day of Service, contributing over 900 volunteer hours across 73 non-profit organizations

Building Trust & Operating Responsibly

• Strengthened Corporate Responsibility governance post-privatization by establishing direct oversight from the Chief Executive Officer and Chief Operating and Financial Officer as well as maintaining Board-level accountability through annual updates  

“Long-term success depends on more than just what we build – it hinges on the health of the planet, the well-being of our team, and the trust we earn from those we serve,” said Tien Tzuo, Founder and CEO at Zuora. “As Zuora enters our next chapter of growth in partnership with Silver Lake and GIC, we will continue to be guided by our values and a deep sense of responsibility to our people, customers, and the world around us.” 

Zuora’s FY 2025 Global Impact Report is prepared in accordance with the Sustainability Accounting Standards Board (SASB) framework and is informed by the Global Reporting Initiative Standards (GRI), the United Nations Global Compact (UNGC) and the Task Force on Climate-Related Finance Disclosures (TCFD). 

To access the full report, visit here. 

About Zuora, Inc.

Zuora provides a leading monetization platform to build, run and grow a modern business through a dynamic mix of usage-based models, subscription bundles and everything in between. From pricing and packaging, to billing, payments and revenue recognition, Zuora’s flexible, modular software solutions are designed to help companies evolve and scale monetization with demand. More than 1,000 customers around the world, including BMC Software, Box, Caterpillar, General Motors, The New York Times, Schneider Electric and Zoom use Zuora’s unique combination of technology and expertise to transform their financial operations and how they go to market. Zuora is headquartered in Silicon Valley with offices in the Americas, EMEA and APAC. To learn more, please visit zuora.com.

Forward-Looking Statements

This press release may be deemed to contain forward-looking statements. Words such as “plan,” “expect” and “will” and variations of such words and similar expressions are intended to identify forward-looking statements. Such forward-looking statements involve risks and uncertainties. There are a significant number of factors that could cause actual results to differ materially from statements made in this press release.

© 2025 Zuora, Inc. All Rights Reserved. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

Media Contact

Margaret Juhnke

press@zuora.com

Despite prioritizing AI, the new report shows finance and accounting leaders are still held back by manual, reactive work

REDWOOD CITY, Calif. – July 15, 2025 – Zuora, Inc., a leading monetization platform for modern business, today released The Modern Finance Leader: How Technology Gaps Are Limiting Strategic Impact, new research from over 900 finance and accounting leaders. The report reveals how breakdowns in order-to-cash (O2C) processes and technology are impeding the strategic growth and efficiency of finance teams, particularly within Software-as-a-Service (SaaS) companies.

While the data shows that finance leaders are increasingly expected to be strategic advisors that drive business growth, they are too often constrained by manual, reactive work. Despite prioritizing AI in both technology investments and talent acquisition, finance teams are still bogged down by manual processes that AI was intended to eliminate. At the same time, mounting pressure to support complex transformations, such as shifting upmarket with sophisticated deal structures or experimenting with usage-based models, can create severe challenges. Identifying the right organizational structure and systems around O2C can help companies better respond at the speed business demands.

Along with new data across industries, the report zooms in on SaaS, often representing the epicenter of modern finance complexity. As early adopters of dynamic pricing models, usage-based billing, and hybrid revenue structures, SaaS companies stress-test traditional finance operations, making them a bellwether for broader industry challenges.

Key findings of Zuora’s 2025 Modern Finance Leader report include: 

• Finance and accounting leaders are expected to be strategic advisors – but lack the tools to deliver: 89% of finance and accounting leaders (88% in SaaS) say they’re increasingly expected to act as strategic advisors, but 70% (and 92% in SaaS) say their current tech stack is hindering them from playing that role. In SaaS, 100% say manual data issues and reconciliation work are preventing strategic focus, with 42% saying it happens “often.”
• AI is a strategic priority in both technology and skillsets – but its impact has yet to fully materialize: Nearly all (93%) of finance leaders prioritize AI capabilities in technology investments, and 61% of SaaS leaders say AI fluency is a “very important” hiring consideration. 
• Even with AI, manual tasks are still overwhelming teams, especially in SaaS: 79% of finance leaders say their teams are swamped with manual work, with 88% citing reconciliation as a blocker to strategic focus. In SaaS, this problem is more acute: 97% say they are bogged down by manual tasks.
• Lack of finance O2C system ownership puts growth, speed, and controls at risk: 82% of leaders say IT lags in system updates, and 82% of SaaS leaders say fragmented O2C ownership causes major operational challenges. Only 56% of SaaS companies have a dedicated finance systems team within the finance department – and in many cases, that team is owned by IT.
• Legacy finance systems are holding back pricing and revenue model experimentation: 74% of finance and accounting leaders say their current systems can’t support the complex pricing structures needed to stay competitive. In SaaS, 97% say their tech falls short, with 86% calling the lack of system adaptability a frequent issue. Additionally, 82% of SaaS leaders struggle with complexity due to hybrid revenue models, and 95% say usage pricing makes revenue forecasting more difficult.

“The most innovative companies are rethinking order-to-cash, and CFOs can no longer take a backseat,” said Todd McElhatton, Chief Operating and Financial Officer at Zuora. “Without clear ownership of this process, finance teams are too often held back, unable to experiment with pricing changes or launch new offerings as rapidly as the market demands. The right systems and a strong partnership with IT will enable CFOs to drive a more strategic organization, ultimately capturing new growth.”

Zuora commissioned an independent market research firm to survey over 900 senior finance leaders, including CFOs, CAOs, Controllers, and VPs of Finance and Accounting across North America, the United Kingdom, and France to analyze the current state of finance operations across industries. 

The Modern Finance Leader: How Technology Gaps Are Limiting Strategic Impact is available here. 

About Zuora, Inc.

Zuora provides a leading monetization platform to build, run and grow a modern business through a dynamic mix of usage-based models, subscription bundles and everything in between. From pricing and packaging, to billing, payments and revenue recognition, Zuora’s flexible, modular software solutions are designed to help companies evolve and scale monetization with demand. More than 1,000 customers around the world, including BMC Software, Box, Caterpillar, General Motors, The New York Times, Schneider Electric and Zoom use Zuora’s unique combination of technology and expertise to transform their financial operations and how they go to market. Zuora is headquartered in Silicon Valley with offices in the Americas, EMEA and APAC. To learn more, please visit zuora.com.

Forward-Looking Statements

This press release may be deemed to contain forward-looking statements. Words such as “plan,” “expect” and “will” and variations of such words and similar expressions are intended to identify forward-looking statements. Such forward-looking statements involve risks and uncertainties. There are a significant number of factors that could cause actual results to differ materially from statements made in this press release.

© 2025 Zuora, Inc. All Rights Reserved. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

Media Contact

Margaret Juhnke

press@zuora.com

Zuora transforms the order-to-cash process by uniquely combining billing, revenue, and collections data

REDWOOD CITY, Calif., May 20, 2025 – Zuora, Inc, a leading monetization platform for modern business, today introduced Zuora Collections, leveraging AI to embed collections into the full customer lifecycle and accelerate cash flow. Zuora now uniquely combines billing, revenue, and collections data to collect cash faster while improving retention, cash forecasting, and customer account health. 

As companies launch and adapt innovative business models to meet shifting customer demands, every touchpoint, even collections, needs to strengthen customer relationships. At the same time, finance teams are under constant pressure to manage working capital, reduce days sales outstanding (DSO), and ensure predictable cash flow. Yet too often, businesses treat collections as one-off invoices that are disconnected from the customer journey, putting retention and future revenue at risk. 

By incorporating collections into the full customer lifecycle, Zuora Collections provides finance teams with a complete view of payment behavior, account health, and commercial context, all alongside billing and revenue data. AI-powered workflows and predictive insights help teams forecast collections outcomes and prioritize efforts, such as identifying high-risk accounts.

“Companies can’t afford to overlook the strategic advantage cash provides in today’s economic environment,” said Nikki Wong, Vice President, Product Management at Zuora. “Every interaction, including collections, impacts the customer experience and long-term value of the relationship. Zuora is helping finance and accounting teams make this shift, transforming the order-to-cash process by making collections truly customer-centric.” 

Key features of Zuora Collections include: 

• AI-Generated Insights: Segment and prioritize accounts with health scores built on historical payment behavior, engagement patterns, and risk indicators
• AI-Powered Forecasting: Predict expected cash inflows using AI trained on historical collections data, delivering greater confidence in month-end outcomes and forward-looking cash flow
• Contextual Collections Workflows: Automate outreach based on customer behavior, account risk, and billing history to improve efficiency and expedite payments 
• Collector Dashboard: Provide a complete view of overdue accounts, payment status, and risk signals in a single, centralized dashboard
• CRM and Communication Platform Integrations: Coordinate collections tasks across teams and prompt sales teams to follow when it matters most 
• Task Management: Assign and track collections actions within a structured workflow for improved efficiency 

“How you collect has a direct impact on your customer relationships and, in the end, what you collect,” said Matt Dobson, Chief Accounting Officer at Zuora. “We’ve seen the benefits firsthand on our own team – Zuora Collections immediately helped us collect faster with a comprehensive view of customer payments. Instead of treating collections as a standalone function, Zuora Collections aligns the full process alongside billing and revenue on one platform.”

“At Vimeo, we’re constantly seeking solutions that drive operational excellence and enhance the overall customer experience,” said Gillian Munson, Chief Financial Officer at Vimeo. “Leveraging the power of AI, Zuora Collections demonstrates a deep understanding of the evolving needs of subscription businesses. This development not only strengthens our financial operations, but also reinforces our confidence in Zuora as a long-term, strategic partner committed to supporting our ambitious growth trajectory.”

To learn more about Zuora Collections, please visit here. 

About Zuora, Inc.

Zuora provides a leading monetization platform to build, run, and grow a modern business through a dynamic mix of usage-based models, subscription bundles and everything in between. From pricing and packaging, to billing, payments, and revenue recognition, Zuora’s flexible, modular software solutions are designed to help companies evolve and scale monetization with demand. More than 1,000 customers around the world, including BMC Software, Box, Caterpillar, General Motors, The New York Times, Schneider Electric and Zoom use Zuora’s unique combination of technology and expertise to transform their financial operations and how they go to market. Zuora is headquartered in Silicon Valley with offices in the Americas, EMEA, and APAC. To learn more, please visit zuora.com.

Forward-Looking Statements

This press release may be deemed to contain forward-looking statements. Words such as “plan,” “expect” and “will” and variations of such words and similar expressions are intended to identify forward-looking statements. Such forward-looking statements involve risks and uncertainties. There are a significant number of factors that could cause actual results to differ materially from statements made in this press release.

© 2025 Zuora, Inc. All Rights Reserved. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

Media Contact

Margaret Juhnke

press@zuora.com

Zuora Connector for SAP Solutions streamlines finance system integration and accelerates cloud adoption

REDWOOD CITY, Calif., May 1, 2025 — Zuora, Inc., a leading monetization platform for modern business, today announced that it has joined the SAP® PartnerEdge® program as a Build Partner. The SAP Integration and Certification Center (SAP ICC) has certified that Zuora integrates with SAP S/4HANA® Cloud Public Edition via the SAP Business Technology Platform (SAP BTP), reducing manual processes and time to go live while improving data accuracy.

The Zuora Connector for SAP Solutions posts journal entries from Zuora Billing and Zuora Revenue to SAP efficiently, reliably and securely. With accurate, auditable data flow for any monetization model, companies on Zuora can accelerate time to market, while ensuring alignment with financial operations and SAP solutions.

“As companies move to the cloud with increasingly complex needs, the Zuora Connector for SAP Solutions provides robust integration with no-code configuration, increased accuracy and faster deployment,” said Daniel Enekes, Vice President, Strategic Partnerships and M&A at Zuora. “Zuora’s partnership with SAP further optimizes the order-to-cash process, helping companies scale across new monetization models, regions and systems.”

The Zuora Connector for SAP Solutions enables companies to:

• Simplify and accelerate deployment: Connect with SAP solutions using no-code configuration and eliminate complex custom integration hurdles
• Improve financial data accuracy and close the books fast: Expedite month-end close with seamless journal entry transfer for SAP S/4HANA Cloud Public Edition, SAP S/4HANA Cloud Private Edition and SAP ECC
• Support business growth with a scalable connector: Designed to handle increasing volumes of data and users, making it adaptable to business growth 

Zuora is available on SAP Store, the online marketplace for solutions from SAP and its partners. SAP Store provides customers access to more than 1,800 innovative solutions from SAP and partners that complement and extend SAP applications. The SAP PartnerEdge program provides the enablement tools, benefits and support to facilitate building high-quality, disruptive applications focused on specific business needs – quickly and cost-effectively. 

About Zuora, Inc.

Zuora provides a leading monetization platform to build, run and grow a modern business through a dynamic mix of usage-based models, subscription bundles and everything in between. From pricing and packaging, to billing, payments and revenue recognition, Zuora’s flexible, modular software solutions are designed to help companies evolve and scale monetization with demand. More than 1,000 customers around the world, including BMC Software, Box, Caterpillar, General Motors, The New York Times, Schneider Electric and Zoom use Zuora’s unique combination of technology and expertise to transform their financial operations and how they go to market. Zuora is headquartered in Silicon Valley with offices in the Americas, EMEA and APAC. To learn more, please visit zuora.com.

Forward-Looking Statements

This press release may be deemed to contain forward-looking statements. Words such as “plan,” “expect” and “will” and variations of such words and similar expressions are intended to identify forward-looking statements. Such forward-looking statements involve risks and uncertainties. There are a significant number of factors that could cause actual results to differ materially from statements made in this press release.

© 2025 Zuora, Inc. All Rights Reserved. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other countries. Please see https://www.sap.com/copyright for additional trademark information and notices. All other product and service names mentioned are the trademarks of their respective companies.

Media Contact:

Margaret Juhnke

press@zuora.com

619-609-3919

New data from 600+ companies and 3,000+ consumers indicates ongoing demand amidst economic uncertainty

REDWOOD CITY, Calif., April 15, 2025 – Zuora, Inc., a leading monetization platform for modern business, today released the latest Subscription Economy Index™ (SEI) report, which found that, over the last two years, companies in the SEI have experienced an 11% faster revenue growth rate compared to the broader economy (represented by the S&P 500). In addition to data from more than 600 companies, Zuora® commissioned The Harris Poll to include new data from over 3,000 U.S. adults, which revealed 68% of consumers subscribed to a new service for the first time in 2024. 

The Subscription Economy® has fundamentally transformed how the world consumes products and services. But the report highlights that long-term success hinges on nuanced and hybrid monetization approaches that go beyond a single subscription revenue stream to flex with changing market conditions and customer expectations. Finance leaders are at the forefront of this evolution, with increasing responsibility to introduce new, sustainable revenue models without breaking the ability to forecast accurately. 

This year’s SEI report also introduces the Product Portfolio Balance Score (PPBS), which looks at the diversity of products and services available and how often those offers are sold to customers. A higher PPBS reflects an optimized product catalog that increases Average Revenue Per Account (ARPA).

In the latest SEI report, The Subscribed Institute at Zuora found: 

• Despite ongoing economic uncertainty, subscriptions continue to attract new users and provide value: Companies in the SEI experienced a 25% increase in unique subscribers over the past two years, and 84% of consumers say they’ve continued to receive the same (50%) or even greater (34%) value from subscription services over the past year.
• Subscription cancellations are primarily driven by price increases: Among consumers who canceled a subscription in 2024, the most common reason was price increases, which nearly half (47%) of those who canceled cited. 
• There is an opportunity to rethink Generation AI (GenAI) monetization, as consumers are still resistant to pay extra for these services: Although consumers are increasingly using GenAI services (40% said they used these services in January 2025 compared to in 28% in May 2024), 64% of consumers said they are still not willing to pay extra for these services.
• Resilience and growth come from a mix of revenue models: Companies in the SEI that employed multiple revenue models grew faster than their peers, with higher ARPA growth and reduced churn. Companies with 4+ revenue models achieved 2.3% faster ARPA growth than those with 2-3 models and 4.5% faster ARPA growth than those with only 1.
• Increasing growth requires tailoring and balancing the product portfolio: As SEI companies focus on more customer-centric strategies, they’ve improved portfolio alignment with subscriber purchasing preferences, driving a 118% increase in PPBS over the last four years. Moreover, businesses that adopted hybrid approaches, combining a dynamic mix of revenue models, achieved higher ARPA growth.

“This year’s SEI report highlights just how far the Subscription Economy has evolved—and how much opportunity still lies ahead,” said Amy Konary, Senior Vice President and Founder of The Subscribed Institute at Zuora. “Companies that blend recurring revenue models with smart monetization strategies consistently outperform the market. But the playbook is changing. Success today requires more than just launching new revenue streams—it’s about thoughtfully packaging value in ways that resonate with your customers. Finance leaders are positioned to lead this shift, driving innovation and resilience through smarter portfolio balancing and greater monetization flexibility.”

Zuora’s SEI report analyzes the growth and resilience of businesses leveraging various monetization models designed to provide recurring growth. Comprised of anonymized, aggregated, system-generated activity on the Zuora Billing service along with publicly available data from 17 selected subscription-based companies, the SEI measures the change in the volume of business for more than 600 companies. This year’s report also includes consumer data, which is a result of a Zuora-commissioned survey conducted by The Harris Poll of 3,087 adults in the United States.

To read the full report, visit here. 

About Zuora, Inc.

Zuora provides a leading monetization platform to build, run and grow a modern business through a dynamic mix of usage-based models, subscription bundles and everything in between. From pricing and packaging, to billing, payments and revenue recognition, Zuora’s flexible, modular software solutions are designed to help companies evolve and scale monetization with demand. More than 1,000 customers around the world, including BMC Software, Box, Caterpillar, General Motors, The New York Times, Schneider Electric and Zoom use Zuora’s unique combination of technology and expertise to transform their financial operations and how they go to market. Zuora is headquartered in Silicon Valley with offices in the Americas, EMEA and APAC. To learn more, please visit zuora.com.

Forward-Looking Statements

This report contains forward-looking statements that involve a number of risks, uncertainties, and assumptions, including but not limited to statements regarding the expected growth and trends of recurring revenue-based companies, such as subscriptions (including companies in the SEI report) and non-recurring revenue based companies. Any statements that are not statements of historical fact may be deemed to be forward-looking statements, and actual results could differ materially from those stated or implied in forward-looking statements. This report also includes market data and certain other statistical information and estimates from industry analysts and/or market research firms. Zuora believes these third party reports to be reputable, but has not independently verified the underlying data sources, methodologies, or assumptions. Information that is based on estimates, forecasts, projections, market research, or similar methodologies is inherently subject to uncertainties and may differ materially from actual events or circumstances.

© 2025 Zuora, Inc. All Rights Reserved. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

Media Contact:

Margaret Juhnke

press@zuora.com

619-609-3919

REDWOOD CITY, Calif. – February 14, 2025 – Zuora, Inc., a leading monetization platform for modern business, today announced the completion of its acquisition by Silver Lake, the global leader in technology investing, in partnership with an affiliate of GIC Pte. Ltd. (“GIC”), for $10.00 per share in cash. With the completion of the acquisition, Zuora’s Class A common stock will cease trading and the Company will no longer be listed on the New York Stock Exchange.

“Zuora’s vision sparked the shift to the Subscription Economy that led to today’s new world of recurring, usage-based and hybrid revenue models,” said Tien Tzuo, Zuora’s Founder, CEO and Chairman of the Board. “Completing this transaction with Silver Lake and GIC is an important milestone in the next phase of our journey. With the support of both partners, we will continue to provide our customers with the market-leading technology necessary to transform their financial operations and power enterprise monetization at scale.”

“We are pleased to continue our partnership with Zuora and its team of ZEOs as they enable customers globally with its leading monetization platform,” said Joe Osnoss, Managing Partner at Silver Lake and Mike Widmann, Managing Director at Silver Lake. “Zuora’s capabilities are increasingly strategic to drive growth and simplicity in a highly dynamic technology environment for both enterprises and consumers.”

“GIC is proud to partner with Zuora, a market leader and proven innovator, to meet the significant demand for its services in the Subscription Economy,” said Choo Yong Cheen, Chief Investment Officer of Private Equity at GIC and Eric Wilmes, Head of Private Equity, Americas at GIC. “Working alongside Zuora’s management team and our partners at Silver Lake, we will be able to leverage our collective resources, experience, and long-term outlook to invest in Zuora’s continued success and deliver on our shared vision for the future.” 

Zuora stockholders voted to approve the transaction at the Company’s Special Meeting of Stockholders on February 13, 2025.

Advisors

Qatalyst Partners served as the exclusive financial advisor to the Special Committee. Foros served as financial advisor to the Company. Goodwin Procter LLP served as legal counsel to the Special Committee and Freshfields US LLP served as legal counsel to the Company. Simpson Thacher & Bartlett LLP served as legal counsel to Silver Lake. Dechert LLP served as legal counsel to GIC. Sullivan & Cromwell LLP served as legal counsel to Mr. Tzuo.

About Zuora, Inc.

Zuora provides a leading monetization platform to build, run and grow a modern business through a dynamic mix of usage-based models, subscription bundles and everything in between. From pricing and packaging, to billing, payments and revenue recognition, Zuora’s flexible, modular software solutions are designed to help companies evolve and scale monetization with demand. More than 1,000 customers around the world, including BMC Software, Box, Caterpillar, General Motors, The New York Times, Schneider Electric and Zoom use Zuora’s unique combination of technology and expertise to transform their financial operations and how they go to market. Zuora is headquartered in Silicon Valley with offices in the Americas, EMEA and APAC. To learn more, please visit zuora.com.

Cautionary Note Regarding Forward-Looking Statements

This press release contains forward-looking statements, which are subject to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, including statements regarding the Company’s acquisition and the Company no longer being listed on the New York Stock Exchange. These forward-looking statements involve risks and uncertainties. All statements other than statements of historical facts contained in this communication, including statements regarding the effects of the transaction, are forward-looking statements. In some cases, you can identify forward-looking statements because they contain words such as “will,” “continue” or the negative of these words or other similar terms or expressions that concern the Company’s expectations, strategy, plans or intentions.

Readers are cautioned that these forward-looking statements are only predictions and may differ materially from actual future events or results due to a variety of factors. Important factors that could cause actual outcomes or results to differ materially from the forward-looking statements include, but are not limited to the risk that disruptions from the transaction will harm the Company’s business, including current plans and operations; the ability of the Company to retain and hire key personnel; potential adverse reactions or changes to business relationships resulting from the completion of the transaction; legislative, regulatory and economic developments affecting the Company’s business; general economic and market developments and conditions; the legal, regulatory and tax regimes under which the Company operates; potential business uncertainty, including changes to existing business relationships; and unpredictability and severity of catastrophic events, including, but not limited to, acts of terrorism or outbreak of war or hostilities, as well as the Company’s response to any of the aforementioned factors.

For information regarding other factors that could cause the Company’s results to vary from expectations, please see the “Risk Factors” section of the Company’s periodic report filings with the SEC, including but not limited to our Form 10-Q filed with the SEC on December 9, 2024 and our Form 10-K filed with the SEC on March 26, 2024. These filings are available on the investor relations section of the Company’s website at investor.zuora.com or on the SEC’s website at www.sec.gov. The statements in this communication represent our current beliefs, estimates and assumptions as of the date of this communication. Subsequent events and developments may cause our views to change. The Company undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. These forward-looking statements should not be relied upon as representing our views as of any date subsequent to the date of this communication.

About Silver Lake

Silver Lake is a global technology investment firm, with more than $103 billion in combined assets under management and committed capital and a team of professionals based in North America, Europe and Asia. Silver Lake’s portfolio companies collectively generate nearly $248 billion of revenue annually and employ approximately 444,000 people globally.

About GIC

GIC is a leading global investment firm established in 1981 to secure Singapore’s financial future. As the manager of Singapore’s foreign reserves, GIC takes a long-term, disciplined approach to investing and is uniquely positioned across a wide range of asset classes and active strategies globally. These include equities, fixed income, real estate, private equity, venture capital, and infrastructure. Its long-term approach, multi-asset capabilities, and global connectivity enable it to be an investor of choice. GIC seeks to add meaningful value to its investments. Headquartered in Singapore, GIC has a global talent force of over 2,300 people in 11 key financial cities and has investments in over 40 countries. For more information, please visit www.gic.com.sg.

SOURCE: ZUORA, INC.

Zuora Contacts

Media Relations Contact:

Margaret Juhnke

press@zuora.com

619-609-3919

Eric Brielmann / Sharon Stern

Zuora-JF@joelefrank.com

212-355-4449

Silver Lake Contacts

Media Relations Contact:

Matt Benson / Ginger Li

mediainquiries@silverlake.com

GIC Contact

Media Relations Contact:

Katy Conrad

katyconrad@gic.com.sg

Zuora received the highest score in Revenue Recognition criterion in latest independent research report

REDWOOD CITY, CALIF., February 4, 2025 – Zuora, Inc. (NYSE: ZUO), a leading monetization platform for modern business, today announced it has been named a Leader in The Forrester Wave™: Recurring Billing Solutions, Q1 2025 report. Zuora also received the highest score in the Revenue Recognition criterion.

The report shared, “Zuora’s product vision and strategy are aggressive: It aims to have integrated solutions not only to promote, personalize, and manage the subscriber experience but also to manage the underlying billing and financial close processes for any business that uses recurring revenue models.”

“We believe Zuora’s placement as a Leader in the Forrester Wave further solidifies the strength of our monetization platform, while highlighting what’s to come based on our scores in the vision and strategy criteria,” said Pete Hirsch, Chief Product and Technology Officer at Zuora. “Whether powering recurring, usage-based or hybrid business models, we’re committed to helping companies turn value into revenue by transforming their monetization and financial operations.”

In addition to The Forrester Wave™: Recurring Billing Solutions, Q1 2025, Zuora was named a Leader in the 2024 Gartner® Magic Quadrant™ for Recurring Billing Applications and a Leader with the highest rating in the ISG Software Research Subscription Management Buyers Guides. The monetization platform was ranked No. 1 in Product and Strategy by MGI Research in its 2024 ARM Report and named a top-ranked billing solution in MGI Research’s Agile Billing Top 50 Buyer’s Guide.

Read the full report here (available to Forrester subscribers and for purchase).

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here.

About Zuora, Inc.

Zuora provides a leading monetization platform to build, run and grow a modern business through a dynamic mix of usage-based models, subscription bundles and everything in between. From pricing and packaging, to billing, payments and revenue recognition, Zuora’s flexible, modular software solutions are designed to help companies evolve and scale monetization with demand. More than 1,000 customers around the world, including BMC Software, Box, Caterpillar, General Motors, The New York Times, Schneider Electric and Zoom use Zuora’s unique combination of technology and expertise to transform their financial operations and how they go to market. Zuora is headquartered in Silicon Valley with offices in the Americas, EMEA and APAC. To learn more, please visit zuora.com.

© 2025 Zuora, Inc. All Rights Reserved. Third party trademarks mentioned above are owned by their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Zuora, Inc. or any aspect of this press release.

Forward-Looking Statements

This press release may be deemed to contain forward-looking statements. Words such as “plan,” “expect” and “will” and variations of such words and similar expressions are intended to identify forward-looking statements. Such forward-looking statements involve risks and uncertainties. There are a significant number of factors that could cause actual results to differ materially from statements made in this press release. 

Information on these risks and additional risks and uncertainties that could cause actual outcomes and results to differ materially from those included in or contemplated by the forward-looking statements contained in this release is included under the caption “Risk Factors” in our Annual Report on Form 10-K for the fiscal year ended January 31, 2024 and the Quarterly Report on Form 10-Q for the most recent fiscal quarter, which is available on the “Investors” page of our website at https://investor.zuora.com and on the U.S. Securities and Exchange Commission’s website at www.sec.gov. Additional information will also be set forth in other documents that we may file from time to time with the Securities and Exchange Commission. All forward-looking statements contained herein are based on information available to us as of the date hereof. Except to the extent required by law, we do not assume any obligation to update these statements as a result of new information, future events, or otherwise.

SOURCE: ZUORA, INC.

Media Contact:

Margaret Juhnke

press@zuora.com

619-609-3919

Investor Relations Contact:

Luana Wolk

investorrelations@zuora.com

650-419-1377