The Shift to Customer-Centric Business Models

About this report

The subscription business model has revolutionized the way companies interact with their customers. Zuora, the leading monetization platform for modern businesses, has been firmly at the forefront of this revolution, helping companies successfully transition. As the business landscape continues to evolve, two key trends have emerged: an increasing popularity of consumption-based pricing and the need to personalize experiences across platforms.

In this report, Deloitte examines why Zuora’s monetization platform—with its robust billing and revenue recognition capabilities, deep analytics and reporting features, and seamless integrations—is a powerful tool for effectively implementing and managing a consumption-based pricing model, while staying customer centric.

Highlights include:

• An examination of the shift to customer-centric business models
• Trend 1: Increasing popularity in consumption-based pricing
• Trend 2: Personalizing experiences across platforms
• How businesses can define consumption-based pricing, capture usage data in real-time, and generate accurate invoices based on actual usage, all within Zuora
• How Zuora’s leading solutions can help companies dramatically accelerate sales and improve customer management processes
• Three ways Zuora improves companies’ understanding of their customers by tracking key metrics