Zuora Launches New Usage Monetization Capabilities for the Age of AI

Zuora announced powerful new usage monetization capabilities, helping companies better align pricing with value as they navigate new AI technologies. The enhancements strengthen Zuora’s end-to-end solution that unifies quoting, billing, collections, and revenue recognition.

How to detect and prevent revenue leakage in your SaaS business

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Recurring revenue is the lifeblood of any SaaS business. While predictable income is essential for projecting business health and planning for the future, not all anticipated revenue makes it into your bank account. This revenue leakage results from many potential problems, such as billing errors, underpriced contracts, and missed renewals. These and other issues can lead […]

The complete guide to improving order to cash metrics

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The order to cash (O2C) process is crucial for receiving customer orders and recognizing revenue. For a software-as-a-service (SaaS) business, this process can have a tremendous impact on everything from user retention to long-term profitability. While qualitative insights like customer feedback are helpful, companies must also track, monitor, and analyze their O2C metrics. Understanding these metrics can […]

The Hidden Costs of Maintaining Legacy Billing Systems: Quantifying Your Financial Drain

cost of legacy systems

The True Price of Outdated Billing Infrastructure Is your organization still relying on outdated Order-to-Cash (O2C) processes? The cost to maintain legacy billing systems extends far beyond basic maintenance fees and visible IT expenses. Many businesses underestimate the true expense of legacy billing infrastructure, focusing only on direct costs like software licenses and maintenance contracts, […]

Order to Cash Digital Transformation: Driving Efficiency and Growth in the Digital Economy

Organizations are increasingly recognizing the strategic importance of modernizing their Order to Cash (O2C) processes. A well-executed O2C digital transformation not only streamlines operations but also enhances customer experience, accelerates cash flow, and provides valuable business insights. This comprehensive article explores how forward-thinking companies are revolutionizing their O2C operations to stay competitive in the digital […]

How Decoupling O2C from ERP Transforms IT Risk into Reward

decoupling order to cash

Undertaking an ERP transformation, a 3-5 year endeavor, presents significant risk for CIOs and CTOs. Choosing the wrong path can create cascading negative impacts on data, resources, financial systems, and ultimately customers, potentially jeopardizing leadership positions. Successfully completing an ERP migration while adhering to regulations is a monumental task, and the weight of this undertaking […]

Is Your Collections Strategy Costing You Customers and Cash?

collections

If invoices are falling through the cracks, chances are your customer relationships are too. How so? Because for modern businesses, every touchpoint, even collections, is a moment that can make or break that relationship. True success in collections means prioritizing long-term value—like retention and forecast accuracy—by shifting KPIs beyond payment recovery to metrics that reflect […]