Zuora Collections:
AI for Collectors Means Less Busywork, Better Focus, More Predictable Cash

Collections work has a lot of drag. Zuora Collections uses AI to take some of that drag out by:

• Helping collectors focus on the accounts that actually need attention
• Pulling context together so you don’t have to hunt for it
• Speeding up routine emails without taking control away
• Giving finance teams a clearer view of when cash is likely to land

That’s it. Less noise, more signal. Here’s how.

Collections work fills the day faster than people expect. You open an aging report, scroll, scan, and start deciding what matters. Five minutes later you question that decision. Then come the emails. Long threads. Half-remembered promises. Notes that live somewhere else. You read more than you act. By lunch, you have done a lot of work and moved very little cash.

That is not a people problem. It’s how the work shows up.

Where to start

Most collections days slow down at the same point. Aging reports tell you what is late, not what’s risky. So collectors do the sorting themselves, one account at a time, making judgment calls that take time and mental energy.

AI account scoring in Zuora Collections shortens that step. It looks at payment behavior and flags the accounts that are more likely to turn into problems, along with a reason. You still decide what to do next, but you can stop spending the morning figuring out where to look.

Getting context without the hunt

A lot of collections time disappears into context gathering: what was said last month, who promised what, why one account is different from another. Email threads stretch on and notes sit in different places. Before you respond, you reconstruct history.

Zuora Collections pulls that context together. Past conversations get summarized. Key details surface. Smart tags help group what is going on. You pick up where things left off instead of rereading everything, and the work moves forward without the backtracking.

Sending the collections followup faster

Most collections emails are not creative work. They follow familiar patterns, but writing still takes time, and that time adds up.

With Zuora Collections, AI drafts the first version: a reminder, a response, or a follow up. You review it, make a quick edit if needed, and send it. You stay in control of the message, but not having to start from a blank page every time. All tailored to every customers’ unique scenario. 

Connecting cash with fewer surprises

For finance teams, collections activity matters when it connects to cash. AI-powered cash flow forecasting uses what is happening in collections to estimate when money is likely to come in, not just what is open. That makes forecasts steadier with fewer surprises and fewer last-minute explanations.

Zuora Collections brings all of these pieces together. Collectors get time back. Managers get clearer signals. Finance teams gain confidence in their numbers. Learn more by taking a quick product tour or watching a demo.

That is what AI looks like when it’s built for real work collections teams are facing every day.