AI Collections for Modern Businesses

Turn cash recovery into a strategic, customer-centric process. Connect billing, revenue, and CRM into one intelligent platform that helps you get paid, while preserving trust and forecasting with confidence.

Tour the product

Disconnected collections costs you more than cash—it costs you customers.

When collections is disconnected from the customer experience, it hurts trust, slows cash flow, and limits your ability to grow.

Challenge

Disconnected from the customer experience

Collections outreach goes out with no insight into renewals, support issues, or account health, creating friction at critical moments.



Challenge

Manual, unscalable processes

Teams rely on spreadsheets, email templates, and gut feel to chase payments. It’s slow, reactive, and doesn’t scale.
 

Challenge

Unpredictable cash flow

With no visibility into payment patterns, forecasting feels like guesswork. You’re stuck reacting to what already happened, instead of planning ahead.
 

A software dashboard displays activity entries: a payment promise, a call log, a note about upsell, and a contract dispute, each with dates and status icons.

Make collections part of the customer journey

  • Preserve customer trust and renewals by connecting collections touchpoints with billing, CRM, and support data.
  • Stay aligned with sales and success by surfacing overdue accounts in Salesforce and assigning customer outreach tasks via Slack.
  • A single source of truth for promises to pay, escalations, sales activity, and past collections outreach in one place.

Automate collections with intelligence and flexibility

  • Speed up collections with AI-powered workflows that adapt to customer payment behavior.
  • Reduce manual work by automatically assigning, tracking, and escalating follow-ups across finance, sales, and support.
  • Focus team time where it matters most—on high-risk accounts and strategic escalations.
Dashboard interface showing customer health score selection and metrics for four high-risk customer campaigns, including numbers of customers and invoices.
A dashboard displays filters and a line and bar graph showing actual payments, predicted cash flow, and expected cash flow trends and forecasts over time.

Predict your cash flow with confidence

  • Leverage AI to accurately forecast cash inflows based on real payment history.
  • Spot risk early by identifying accounts likely to pay late before it impacts cash flow.
  • Make proactive decisions with real-time DSO, ADP, and collections trend dashboards.

Faster collections. Stronger relationships. Proven results.

Black square. No visible objects or features.

“Leveraging the power of AI, Zuora Collections demonstrates their deep understanding of the evolving needs of subscription businesses.”

Gillian Munson – Chief Financial Officer

A person sits cross-legged in a meditative pose with hands resting on knees, surrounded by a stylized lotus flower outline.

“This has transformed our accounts receivable management. The automated processes and seamless data flow have allowed us to focus on strategic initiatives rather than manual tasks.”


Colleen Lawson – Director of Revenue Accounting Operations

Also of Interest