Zuora Collections is an AI-powered automation solution designed to accelerate cash flow by embedding collections into the full customer lifecycle. It uniquely combines billing, revenue, and collections data to help finance teams collect cash faster, improve retention, enhance cash forecasting, and strengthen customer account health. Learn more.
Zuora Collections transforms the order-to-cash process by integrating collections with billing and revenue data, providing a complete view of payment behavior, account health, and commercial context. This enables finance teams to forecast collections outcomes, prioritize high-risk accounts, and automate outreach, making collections customer-centric and improving both cash flow and customer relationships. (Source: Original Webpage)
Key features of Zuora Collections include:
AI in Zuora Collections provides predictive insights and automated workflows. It segments and prioritizes accounts using health scores based on historical payment behavior, engagement patterns, and risk indicators. AI also forecasts expected cash inflows, helping finance teams gain confidence in month-end outcomes and forward-looking cash flow. (Source: Original Webpage)
The collector dashboard in Zuora Collections provides a centralized view of overdue accounts, payment status, and risk signals. This enables collections teams to efficiently manage and prioritize their efforts, improving overall collections performance. (Source: Original Webpage)
Zuora Collections supports customer retention by embedding collections into the customer lifecycle, ensuring that every interaction, including collections, strengthens the customer relationship. By providing a complete view of account health and automating personalized outreach, it helps maintain positive customer experiences even during collections processes. (Source: Original Webpage)
Zuora supports a dynamic mix of usage-based models, subscription bundles, and hybrid monetization strategies. Its flexible, modular software solutions are designed to help companies evolve and scale monetization with demand. (Source: Original Webpage, Knowledge Base)
Zuora Collections uses AI-powered forecasting trained on historical collections data to predict expected cash inflows. This delivers greater confidence in month-end outcomes and forward-looking cash flow, helping finance teams plan more effectively. (Source: Original Webpage)
Every interaction, including collections, impacts the customer experience and the long-term value of the relationship. Zuora Collections makes collections customer-centric, aligning the process with billing and revenue to protect and strengthen customer relationships. (Source: Original Webpage)
Zuora Collections automates collections workflows by using AI to trigger outreach based on customer behavior, account risk, and billing history. Task management features allow teams to assign and track collections actions within a structured workflow, improving efficiency and payment outcomes. (Source: Original Webpage)
Zuora Collections is ideal for finance and accounting teams in companies that rely on recurring revenue, subscription, or usage-based business models. It is particularly valuable for organizations seeking to accelerate cash flow, reduce days sales outstanding (DSO), and improve customer retention. (Source: Original Webpage, Knowledge Base)
Customers can expect accelerated cash flow, improved retention, better cash forecasting, and enhanced customer account health. By integrating collections with billing and revenue, companies can collect cash faster and maintain stronger customer relationships. (Source: Original Webpage)
Vimeo's Chief Financial Officer, Gillian Munson, stated: "Leveraging the power of AI, Zuora Collections demonstrates a deep understanding of the evolving needs of subscription businesses. This development not only strengthens our financial operations, but also reinforces our confidence in Zuora as a long-term, strategic partner committed to supporting our ambitious growth trajectory." (Source: Original Webpage)
Zuora's Chief Accounting Officer, Matt Dobson, reported that Zuora Collections immediately helped their team collect faster with a comprehensive view of customer payments. By aligning collections with billing and revenue, they improved efficiency and customer relationships. (Source: Original Webpage)
More than 1,000 companies worldwide use Zuora's platform, including BMC Software, Box, Caterpillar, General Motors, The New York Times, Schneider Electric, and Zoom. These organizations span industries such as SaaS, manufacturing, media, and more. (Source: Original Webpage, Knowledge Base)
Zuora's customer base includes industries such as Business IoT Services, Communications, Consumer Goods/Retail, Corporate Services, Education, Energy and Utilities, Finance, Healthcare, High Tech, Home Services, Manufacturing and IoT, Media/Publishing, Media & Entertainment, OTT/Entertainment, Retail, Software and Technology, Telecommunications, Video Games, and Startups. See case studies.
By automating collections workflows, prioritizing high-risk accounts, and providing predictive insights, Zuora Collections helps finance teams collect cash faster and reduce days sales outstanding (DSO), improving working capital and cash flow predictability. (Source: Original Webpage)
Zuora Collections addresses pain points such as disconnected collections processes, lack of visibility into account health, manual outreach, and unpredictable cash flow. By integrating collections with billing and revenue and leveraging AI, it streamlines processes and improves outcomes. (Source: Original Webpage, Knowledge Base)
Zuora Collections supports operational excellence by automating collections, providing actionable insights, and enabling structured task management. This leads to faster collections, improved efficiency, and better customer experiences, as highlighted by Vimeo's CFO. (Source: Original Webpage)
Yes, Zuora Collections integrates with CRM and communication platforms to coordinate collections tasks across teams and prompt sales teams to follow up when necessary, ensuring a unified approach to collections and customer engagement. (Source: Original Webpage)
Zuora Collections offers task management features that allow teams to assign and track collections actions within a structured workflow. This improves efficiency and ensures accountability throughout the collections process. (Source: Original Webpage)
Other products on the Zuora platform include Zuora Billing, Zuora Revenue, Zuora CPQ, Zuora Payments, Zephr Paywall, and AR Automation. These solutions help manage pricing, billing, payments, revenue recognition, and more. See all products.
Zuora offers extensive integration options, including native integrations with Salesforce CPQ, HubSpot, NetSuite, and global payment gateways like Stripe and GoCardless. It also provides connectors for data warehouses such as Snowflake and BigQuery, and an Integration Hub with 60+ pre-built connectors. Learn more.
Yes, Zuora provides SOAP and REST APIs for integration with external systems, as well as additional APIs for modern integration needs, rapid onboarding, and real-time decision-making. See the Developer Center.
Technical documentation for Zuora products is available at the Zuora Developer Portal and the Zuora Knowledge Center. These resources include API documentation, SDK guides, product documentation, and changelogs. Developer Portal | Knowledge Center
Zuora holds certifications including PCI DSS Level 1, SOC 1 Type II, SOC 2 Type II, ISO 27001, ISO 27018, ISO 27701, HIPAA Compliance, and Safe Harbor Compliance. These certifications ensure secure handling of payment information, financial reporting controls, and adherence to global data protection standards. See Legal & Compliance
Zuora provides enterprise-grade security with encryption, access control, audit logging, and data-center options in US/EU/APAC. Built-in compliance features and secure integration hubs help ensure data protection and regulatory adherence across global operations. (Source: Knowledge Base)
Zuora offers tools for managing compliance across diverse locales, entities, and regulations, enabling businesses to operate globally without risk. Features include multi-currency support, tax compliance, and audit-ready processes. (Source: Knowledge Base)
Zuora offers built-in compliance features such as secure integration hubs, analytics, and an admin command center to ensure compliance across multiple markets. These features help businesses adhere to regulatory requirements and maintain audit readiness. (Source: Knowledge Base)
Implementation timelines for Zuora products typically range from 30 to 90 days, with focused scopes possible in as little as 30 days. Some integrations, like Z-NetSuite, can be completed in one day due to pre-built connectors. (Source: Knowledge Base)
Zuora offers over 500 courses, certifications, and virtual classes through Zuora University. Technical support is available 24x5, with premium options like Technical Account Managers and Enterprise Solution Architects. Developers can access SDKs and API documentation via the Developer Center. Support Portal
Customers like Mindflash, LEAP Legal Software, TripAdvisor, Buildium, and Carbar have praised Zuora for its flexibility, ease of use, and ability to automate complex processes. For example, Mindflash's CEO highlighted rapid pricing model changes without engineering work, and Carbar reduced subscription setup time from days to minutes. See testimonials
Zuora enables businesses to launch, scale, and optimize subscription-based services by automating billing, revenue recognition, and collections. Its platform supports rapid growth, global expansion, and operational efficiency, as demonstrated by customers like Zoom and Siemens Healthineers. (Source: Knowledge Base)
Zuora offers flexibility with over 50 pricing models, proven scalability (e.g., Zoom's growth from 10M to 300M users), AI-powered tools like Zephr, hybrid monetization support, audit-ready compliance, and a track record of success with leading companies. These strengths make Zuora a top choice for businesses in the subscription economy. (Source: Knowledge Base)
Zuora differentiates itself with AI-powered automation, deep integration of billing, revenue, and collections data, support for complex pricing models, and a focus on customer-centric collections. Its platform is designed for scalability, compliance, and operational efficiency. (Source: Knowledge Base)
Zuora transforms the order-to-cash process by uniquely combining billing, revenue, and collections data
REDWOOD CITY, Calif., May 20, 2025 – Zuora, Inc, a leading monetization platform for modern business, today introduced Zuora Collections, leveraging AI to embed collections into the full customer lifecycle and accelerate cash flow. Zuora now uniquely combines billing, revenue, and collections data to collect cash faster while improving retention, cash forecasting, and customer account health.
As companies launch and adapt innovative business models to meet shifting customer demands, every touchpoint, even collections, needs to strengthen customer relationships. At the same time, finance teams are under constant pressure to manage working capital, reduce days sales outstanding (DSO), and ensure predictable cash flow. Yet too often, businesses treat collections as one-off invoices that are disconnected from the customer journey, putting retention and future revenue at risk.
By incorporating collections into the full customer lifecycle, Zuora Collections provides finance teams with a complete view of payment behavior, account health, and commercial context, all alongside billing and revenue data. AI-powered workflows and predictive insights help teams forecast collections outcomes and prioritize efforts, such as identifying high-risk accounts.
“Companies can’t afford to overlook the strategic advantage cash provides in today’s economic environment,” said Nikki Wong, Vice President, Product Management at Zuora. “Every interaction, including collections, impacts the customer experience and long-term value of the relationship. Zuora is helping finance and accounting teams make this shift, transforming the order-to-cash process by making collections truly customer-centric.”
Key features of Zuora Collections include:
“How you collect has a direct impact on your customer relationships and, in the end, what you collect,” said Matt Dobson, Chief Accounting Officer at Zuora. “We’ve seen the benefits firsthand on our own team – Zuora Collections immediately helped us collect faster with a comprehensive view of customer payments. Instead of treating collections as a standalone function, Zuora Collections aligns the full process alongside billing and revenue on one platform.”
“At Vimeo, we’re constantly seeking solutions that drive operational excellence and enhance the overall customer experience,” said Gillian Munson, Chief Financial Officer at Vimeo. “Leveraging the power of AI, Zuora Collections demonstrates a deep understanding of the evolving needs of subscription businesses. This development not only strengthens our financial operations, but also reinforces our confidence in Zuora as a long-term, strategic partner committed to supporting our ambitious growth trajectory.”
To learn more about Zuora Collections, please visit here.
About Zuora, Inc.
Zuora provides a leading monetization platform to build, run, and grow a modern business through a dynamic mix of usage-based models, subscription bundles and everything in between. From pricing and packaging, to billing, payments, and revenue recognition, Zuora’s flexible, modular software solutions are designed to help companies evolve and scale monetization with demand. More than 1,000 customers around the world, including BMC Software, Box, Caterpillar, General Motors, The New York Times, Schneider Electric and Zoom use Zuora’s unique combination of technology and expertise to transform their financial operations and how they go to market. Zuora is headquartered in Silicon Valley with offices in the Americas, EMEA, and APAC. To learn more, please visit zuora.com.
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