“Zuora has been the orchestrator of the modernization of our operations, enabling us to significantly reduce the time needed to access our resources and to offer a more personalized model to our clients.”
– Anne Grèze, Director of Partnerships, Lefebvre-Dalloz
About
Lefebvre Dalloz is the French entity of the Lefebvre Group, the European leader in legal and tax services. Across Europe, Lefebvre supports more than 275,000 clients on a daily basis through innovative AI-powered tools designed to simplify research, professional practice in accounting and law, and skills development.
Industry:
Media / Publishing
01
The Challenge
Following the launch of GenIA-L in January 2024, Lefebvre Dalloz reached a new milestone in modernizing its operations. This new generative AI legal tool helps practitioners leverage the documentary resources of the Group’s local publishing houses. Building on this advancement, the publisher sought to adapt its offering to the evolving needs of its clients, particularly by introducing more flexible recurring billing models.
02
The Solution
In 2024, Lefebvre Dalloz chose Zuora Billing to modernize its billing system and enable more granular management of each customer’s lifecycle, from subscription sign-up to cancellation.
03
The Benefits
Zuora Billing provided Lefebvre Dalloz with a flexible billing solution to strengthen the management of its subscriptions and recurring offerings, while digitalizing the customer journey and accelerating order processing. The Zuora solution currently covers approximately 4,000 clients, and Lefebvre-Dalloz plans to extend it to its entire customer base within three years.
“AI is transforming our offering, and it is also a transformation for
our clients. Zuora supports us in our thinking to provide the most relevant
business models at the right time.”
In January 2024, Lefebvre Dalloz — the European leader in legal and tax services — launched its generative AI legal service, GenIA-L. As a pioneer in this space, the Group introduced a new, high-value-added offering. Driven by this launch, Lefebvre Dalloz’s teams embarked on a digital transformation of all their operations, with the goal to strengthen their impact on clients and deliver tailored offerings.
To address all of these challenges, Lefebvre Dalloz turned to Zuora for support on the billing side. Zuora Billing was deployed to manage contracts for new offerings in a fully digitalized and individualized manner.
Zuora Billing served as the facilitator for implementing flexible offerings for the publisher’s clients. The solution also enabled Lefebvre Dalloz to accelerate customer delivery. Whereas, wait times used to be approximately 24 to 48 hours. Access to resources is now nearly instantaneous, allowing clients to benefit from their subscription immediately after sign-up.
Throughout the entire process to today, Lefebvre Dalloz has benefited from the ongoing support of Zuora’s teams and the expertise of the Subscribed Institute, a think tank dedicated to subscription-based business models, which has provided sector-specific insights and peer-to-peer knowledge sharing.
While Zuora Billing is currently deployed for new contracts, Lefebvre Dalloz’s goal is to migrate its entire customer base to the solution within three years, in order to accelerate growth by strengthening customer retention.
