Team

Leaders

Meet Zuora's fearless leadership

  • Tien Tzuo

    Founder & CEO

    Tien Tzuo

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  • Todd McElhatton

    Chief Finance Officer

    Todd McElhatton

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  • Kyle Christensen

    Chief Marketing Officer

    Kyle Christensen

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  • Andrew Cohen

    Chief Legal Officer

    Andrew Cohen

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  • Daisy Hernandez

    Chief Strategy and Operations Officer

    Daisy Hernandez

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  • Robert Hildenbrand

    SVP, Global Services

    Robert Hildenbrand

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  • Valerie Jackson

    Chief Diversity Officer

    Valerie Jackson

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  • Tom Krackeler

    Chief Customer Officer

    Tom Krackeler

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  • Laura Robblee

    Chief Human Resources Officer

    Laura Robblee

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  • Sri Srinivasan

    Chief Product and Engineering Officer

    Sri Srinivasan

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  • Robbie Traube

    President and Chief Revenue Officer

    Robbie Traube

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Tien Tzuo

Tien Tzuo

Tien Tzuo is the Founder and CEO of Zuora. Beginning in 2007, Tien evangelized the shift to subscription-based business models coining the phrase “Subscription Economy.” In an effort to empower this new economy, Tien spent 10 years building an award-winning subscription management platform capable of powering any subscription business, and to solve the complex billing structures they inherit. Before Zuora, Tien was one of the 'original forces' at Salesforce, joining as employee number 11. In his 9 years at Salesforce (1999-2008), Tien built its original billing system, later serving as Chief Marketing Officer (2003-2005), and Chief Strategy Officer (2005-2008). Tien is the author of the best selling book, “SUBSCRIBED: Why the Subscription Model Will be Your Company's Future - and What to Do About It.” published in 2018. As a leader in the Subscription Economy, Tien has been on the cover of Forbes AI and profiled in stories by Forbes, Fortune and the Wall Street Journal. He received the SIIA 2021 CODiE Lifetime Achievement Award in Business Technology and was named Entrepreneur of the Year by Ernst & Young in 2016 and CEO of the Year by The Silicon Valley Business Journal in 2018. He has spoken at the G-20 Summit, Web Summit, Dell World, and SaaStr. Tien holds a BS in Electrical Engineering from Cornell and an MBA from Stanford’s Graduate School of Business. He is also a Director on the Boards of Vonage and Network For Good.

Todd McElhatton

Todd McElhatton
Todd McElhatton serves as Zuora’s Chief Financial Officer and brings more than 25 years of corporate finance leadership. He most recently served as SVP and CFO of SAP Cloud Business Group where he established the financial vision and execution of SAP’s cloud business strategy across multiple lines of business globally: Concur, Fieldglass, Ariba, SuccessFactors, C/4HANA and Qualtrics. Some of his key responsibilities included effective capital allocation, successful integration of acquired companies, forecasting and planning, risk management, and driving efficiencies while developing commercial and pricing strategies across multiple lines of business to ensure the overall financial health of the Cloud Business Group. Before joining SAP, Todd held senior finance leadership roles as CFO of VMware’s Hybrid Cloud Business, Vice President of Oracle’s Cloud Services and CFO for Hewlett Packard Managed Services Business. Todd has over 25 years of experience in finance management, leadership, and business growth and holds a BA in Business Administration from Southern Methodist University in Dallas, Texas, and an MBA from the University of Tennessee in Knoxville, Tennessee.

Kyle Christensen

Kyle Christensen

Kyle Christensen serves as Zuora’s Chief Marketing Officer. Kyle is a SaaS veteran with over 20 years of experience working in the enterprise software industry in marketing and product leadership roles. He helped lead marketing at Zuora early in its history as one of the first 100 employees and through its IPO in 2018. Prior to Zuora, Kyle helped scale marketing technology companies including 6sense, Invoca, and Responsys until the company’s $1.5B acquisition by Oracle. Kyle has also served in senior strategic product marketing and management roles at Salesforce on the company’s journey from $100M to $1B in revenue. He holds a BS in Engineering from the University of Pennsylvania and an MBA from the Haas School of Business at UC Berkeley.

Andrew Cohen

Andrew Cohen

Andrew Cohen serves as Zuora’s Chief Legal Officer. He brings experience from Pivotal Software, where he joined as its general counsel at the company’s formation. He took Pivotal through its IPO, its time as a public company, and its eventual 2019 acquisition by VMware. Immediately prior to Zuora, Andrew was a Founder and Chief Legal Officer at software incubator Geometer, alongside former Pivotal CEO Rob Mee. He also spent time at EMC Corporation as Vice President, Assistant General Counsel. Andrew holds a BA from Cornell University and a JD from University of Michigan.

Daisy Hernandez

Daisy Hernandez

Daisy Hernandez serves as Zuora’s Chief Strategy and Operations Officer. She joined Zuora in January 2020 bringing over 20 years of enterprise software experience. Prior to Zuora, Daisy spent a decade at SAP, most recently serving as Global Vice President of Product for the collaboration and communities portfolio. Leading a global cross-functional organization, Daisy was responsible for driving business growth by creating verticalized solutions and enabling marketing and sales through multiple routes to market. Daisy also defined the business & commercial subscription model for one of the first multi-tenant SaaS solutions at SAP. Before SAP, Daisy held leadership roles in business operations, engineering program management, and software development at high tech and telecommunications companies such as Oracle, BEA, Plumtree, Syndeo, Excite@Home, and Pacific Bell. Daisy graduated from the University of California Berkeley with a BS in Chemical Engineering.

 

Prior to SAP, Daisy held leadership roles in business operations, engineering program management, and software development at high tech and telecommunications companies such as Oracle, BEA, Plumtree, Syndeo, Excite@Home, and Pacific Bell.  Daisy graduated from the University of California Berkeley with a BS in Chemical Engineering.

Robert Hildenbrand

Robert Hildenbrand

Robert Hildenbrand serves as Zuora’s Senior Vice President, Global Services. He brings a proven track record of 30 years in enterprise professional services. Robert’s experience focuses on delivering high-value solutions to customers and systems integrator partners, allowing them to accelerate their subscription business transformations. Prior to Zuora, Robert led successful Professional Services businesses at both enterprise software leaders and global systems integrators alike, including at e Oracle, Siebel Systems, IBM Global Services, HP Enterprise and Scient. He holds a BS in Information and Computer Science from University of California, Irvine.

Valerie Jackson

Valerie Jackson

Valerie Jackson serves as Zuora’s Chief Diversity Officer. She has built and led inclusion and culture initiatives in global, billion dollar companies for 15 years in the technology and legal industries, after being recruited into the field by former Georgia elected official Stacey Abrams. Valerie started her career nearly 20 years ago as a corporate finance lawyer for a global law firm and an international policy advisor and negotiator for the U.S. Public Company Accounting Oversight Board. A lifelong student of people and cultures, Valerie has lived in six countries and can communicate in several languages. She earned her undergraduate degree in Government/International Relations with honors from Harvard University and her law degree from Georgetown University Law Center.

Tom Krackeler

Tom Krackeler

Tom Krackeler serves as Zuora’s Chief Customer Officer. Tom joined the Zuora executive team as Senior Vice President of Products in May of 2015 through the acquisition of Frontleaf, a subscriber analytics company, where he was a Founder and CEO. Tom has over 15 years of experience in product leadership at SaaS companies at various stages from startup through IPO. Prior to Zuora, Tom was Vice President and General Manager at Convio, playing a key role in the company's 2010 IPO. Tom led product development and created the Convio Common Ground product line, where he was also responsible for go-to-market and services. Before Convio, Tom spent seven years as Co-Founder and Senior Vice President, Products at GetActive Software, which pioneered online fundraising and constituent engagement for charities and nonprofits.

Laura Robblee

Laura Robblee

Laura Robblee serves as Zuora’s Chief Human Resources Officer. Prior to joining Zuora, Laura Robblee was Chief People Officer at GoPro, responsible for people, places and business operations since May 2017 and Sr. Director of People from May 2015 to 2017. Previously, Laura held several human resources leadership roles at both Lithium Technologies and Electronic Arts since 2011. From 2006 to 2011, Laura served as an executive coach and leadership development consultant. Laura holds a master's certificate in executive coaching from Royal Roads University in British Columbia, Canada, and a BA in Psychology and Communication from University of Colorado at Boulder.

Sri Srinivasan

Sri Srinivasan

Sri Srinivasan serves as Zuora’s Chief Product and Engineering Officer, synergizing the company’s product, engineering and support organizations. Prior to joining Zuora, Sri played a key role in the SaaS transformations of multi-billion dollar business units at Cisco and Microsoft. He was most recently the Senior Vice President and General Manager of the Cisco Collaboration Group, a multi-billion dollar division including WebEx Meetings, Calling, Teams, Meeting Devices. During his three years at Cisco, Sri helped build the company’s next-generation, cloud-enabled collaboration offerings through a unified application strategy, with a focus on digitization of the customer journey. Sri also spent 12 years at Microsoft, rising to CTO of Microsoft Dynamics 365 in 2017. He worked in various capacities at Dynamics including General Manager of Dynamics 365 Finance & Operations and was responsible for driving the transformation from on-premises to cloud. Sri has also held roles at Peoplesoft (Oracle) and Claremont (CSC). He holds a BS in Computer Science from Birla Institute of Technology, Mesra, India.

Robbie Traube

Robbie Traube

Robbie Traube serves as Zuora’s President and Chief Revenue Officer and is responsible for leading its global go-to-market (GTM) organization, including worldwide sales, channels and professional services. He has a proven track record of more than 25 years in enterprise software sales. Prior to Zuora, Robbie spent 10 years at Adobe, most recently serving as its Vice President, Strategic and Vertical Accounts, North America. While leading the sales organization, Robbie drove growth for one of Adobe’s largest market opportunities – Adobe Experience Cloud – by engaging companies in hi-tech, auto, healthcare, retail, CPG, financial services and insurance, travel and hospitality, and media and entertainment. Prior to his tenure at Adobe, Robbie was the Senior Vice President of Worldwide Sales at Mercado Software, where he led the company’s direct sales and operations in the U.S., EMEA and APAC, as well as channel and technology partner relationships. He continued this role at Omniture after the company acquired Mercado. Robbie also worked at ClickSoftware where he was responsible globally for running all complementary software partners (CSP's) including SAP, Siebel and PeopleSoft (now Oracle), and Microsoft and systems integrators including Accenture, IBM, Capgemini, Deloitte and Logica.

Board

Meet our board. (We love 'em).

  • Tien Tzuo

    Founder & CEO

    Tien Tzuo

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  • Jason Pressman

    Managing Director, Shasta Ventures

    Jason Pressman

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  • Omar Abbosh

    Corporate VP, Industry Solutions at Microsoft

    Omar Abbosh

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  • Sarah Bond

    Corporate VP, Xbox at Microsoft

    Sarah Bond

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  • Laura Clayton McDonnell

    Senior Vice President, Sales - East, Canada and Latin America at ServiceNow, Inc.

    Laura Clayton McDonnell

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  • Ken Goldman

    Former CFO at Yahoo

    Ken Goldman

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  • Amy Guggenheim Shenkan

    Senior Advisor and Operating Partner of Altamont Capital Partners

    Amy Guggenheim Shenkan

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  • Tim Haley

    Partner, Redpoint Ventures

    Tim Haley

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  • Joe Osnoss

    Managing Partner of Silver Lake

    Joe Osnoss

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  • Magdalena Yesil

    Founder of Broadway Angels

    Magdalena Yesil

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Tien Tzuo

Tien Tzuo

Tien Tzuo is the Founder and CEO of Zuora. Beginning in 2007, Tien evangelized the shift to subscription-based business models coining the phrase “Subscription Economy.” In an effort to empower this new economy, Tien spent 10 years building an award-winning subscription management platform capable of powering any subscription business, and to solve the complex billing structures they inherit. Before Zuora, Tien was one of the 'original forces' at Salesforce, joining as employee number 11. In his 9 years at Salesforce (1999-2008), Tien built its original billing system, later serving as Chief Marketing Officer (2003-2005), and Chief Strategy Officer (2005-2008). Tien is the author of the best selling book, “SUBSCRIBED: Why the Subscription Model Will be Your Company's Future - and What to Do About It.” published in 2018. As a leader in the Subscription Economy, Tien has been on the cover of Forbes AI and profiled in stories by Forbes, Fortune and the Wall Street Journal. He received the SIIA 2021 CODiE Lifetime Achievement Award in Business Technology and was named Entrepreneur of the Year by Ernst & Young in 2016 and CEO of the Year by The Silicon Valley Business Journal in 2018. He has spoken at the G-20 Summit, Web Summit, Dell World, and SaaStr. Tien holds a BS in Electrical Engineering from Cornell and an MBA from Stanford’s Graduate School of Business. He is also a Director on the Boards of Vonage and Network For Good.

Jason Pressman

Jason Pressman

Jason Pressman has served as a member of our Board of Directors since September 2008. Mr. Pressman is a Managing Director at Shasta Ventures, a venture capital firm, where he has worked since 2005. Prior to Shasta Ventures, Mr. Pressman served as a Vice President of Strategy and Operations at Walmart.com, a subsidiary of Wal-Mart Stores, Inc., a worldwide retailer, from 2000 to 2004. Mr. Pressman currently serves on the boards of directors of a number of private companies. Mr. Pressman holds a B.S. in Finance from the University of Maryland, College Park and an M.B.A. from Stanford University.

Omar Abbosh

Omar Abbosh
Omar Abbosh joined Microsoft in June 2020 following 30 years at Accenture, driving strategic initiatives and digital transformation of leading companies around the world. Mr. Abbosh most recently served as Chief Executive Officer, Communications, Media & Technology, at Accenture, a professional services firm, from July 2018 to November 2019. From March 2015 to July 2018, he served as Accenture’s Chief Strategy Officer leading the company’s investments including acquisitions, industry groups and innovation programs. From March 2004 until March 2015 he held various leadership roles including Accenture’s Managing Director, Resources UK & Ireland and Senior Managing Director, Resources, Growth & Strategy. He joined Accenture in 1989 becoming a partner in 1998. Mr. Abbosh is the coauthor of “Pivot to the Future” and holds a B.A. and an M.A. in Electronic and Software Engineering from the University of Cambridge and an M.B.A. from INSEAD in Fontainebleau, France.

Sarah Bond

Sarah Bond
Sarah Bond has led a career disrupting the traditional software, gaming and telecommunications industries, enabling their evolution to subscription businesses and delivering step-change growth. Ms. Bond currently serves as Corporate Vice President, Gaming Ecosystem since June 2020 and previously served as Corporate Vice President, Gaming Partnerships & Business Development at Microsoft. From September 2015 to April 2017, she served as Senior Vice President, Strategy & Emerging Business at T-Mobile and held various other senior roles at T-Mobile since March 2011.  From September 2006 to March 2011, she held various leadership roles with McKinsey & Company, focused on consumer digital businesses. Ms. Bond holds a B.A. from Yale University and an M.B.A. from Harvard University.

Laura Clayton McDonnell

Laura Clayton McDonnell

Laura Clayton McDonnell has served as Senior Vice President, Sales - East, Canada and Latin America at ServiceNow, Inc. since January 2021 and previously served as Vice President, Enterprise Sales - East Region from January 2019 to January 2021. From July 2017 to December 2018, she served as a Vice President at Microsoft Corporation and as a General Manager from November 2015 to June 2017. Ms. Clayton McDonnell currently serves on the board of the Women’s Forum of New York City, is a member of Women’s United of United Way of New York City and is an Advisory Committee Member for the Belfer Center for Innovation and Social Impact. Ms. Clayton McDonnell holds a B.S. from San Jose State University and a J.D. and M.B.A. from University of California, Berkeley.

Ken Goldman

Ken Goldman

Kenneth A. Goldman has served as a member of our Board of Directors since February 2016. Mr. Goldman has served as the President of Hillspire LLC, a wealth management service provider, since September 2017. From October 2012 to June 2017, Mr. Goldman served as the Chief Financial Officer of Yahoo! Inc. Prior to this, Mr. Goldman was the Senior Vice President and Chief Financial Officer of Fortinet Inc., a provider of threat management technologies, from 2007 to 2012. From 2006 to 2007, Mr. Goldman served as Executive Vice President and Chief Financial Officer of Dexterra, Inc., a mobile enterprise software company. From 2000 until 2006, Mr. Goldman served as Senior Vice President of Finance and Administration, and Chief Financial Officer of Siebel Systems, Inc. Mr. Goldman served on the Financial Accounting Standards Board’s (FASB) primary Advisory Council from December 1999 to December 2003. From January 2015 to December 2017, Mr. Goldman served for a three-year term as a member of the Public Company Accounting Oversight Board’s (PCAOB) Standing Advisory Group. In July 2018, Mr. Goldman was appointed for a three-year term to the Sustainability Accounting Standards Board (SASB) Foundation, an independent nonprofit responsible for the funding and oversight of SASB. Mr. Goldman currently serves on the boards of directors of GoPro, Inc., NXP Semiconductor N.V., TriNet Group, Inc., RingCentral, Inc. and several private companies. In addition, he is a Trustee Emeritus on the board of trustees of Cornell University. Mr. Goldman holds a B.S. in Electrical Engineering from Cornell University and an M.B.A. from Harvard Business School.

Amy Guggenheim Shenkan

Amy Guggenheim Shenkan

Amy Guggenheim Shenkan has been a Senior Advisor and Operating Partner of Altamont Capital Partners since June 2021. Previously, she served as the President and Chief Operating Officer of Common Sense Media from February 2011 to December 2017. Prior to joining Common Sense Media in 2011, Ms. Shenkan was a digital transformation expert with McKinsey & Company, Inc. Ms. Shenkan currently serves on the boards of directors of Ritchie Bros. Auctioneers Incorporated, Byrider, Hybrid Apparel and on the Global Advisory Board of Harvard Business School and on the Advisory Board of Nature’s Path. Ms. Shenkan holds a B.A. from the University of Michigan and an M.B.A. from Harvard Business School.

Tim Haley

Tim Haley

Timothy Haley has served as a member of our Board of Directors since October 2010. Mr. Haley is a Managing Director at Redpoint Ventures, a venture capital firm, which he co-founded in 1999. Prior to co-founding Redpoint Ventures, Mr. Haley was a Managing Director of Institutional Venture Partners, a venture capital firm. From 1986 to 1998, Mr. Haley was the President of Haley Associates, an executive recruiting firm in the high technology industry. Mr. Haley currently serves on the boards of directors of Netflix, Inc., 2U, Inc., and several private companies. Mr. Haley is also on the Board of Trustees of Santa Clara University. Mr. Haley holds a B.A. in Philosophy from Santa Clara University.

Joe Osnoss

Joe Osnoss

Joseph Osnoss is a Managing Partner of Silver Lake, which he joined in 2002. From 2010 to 2014, he was based in London, where he co-led the firm’s activities in EMEA. Prior to joining Silver Lake, Mr. Osnoss worked in investment banking at Goldman, Sachs & Co. Mr. Osnoss is currently a member of the board of directors of Carta, Cegid Group, Clubessential Holdings, EverCommerce Inc., where he serves on the compensation committee, First Advantage Corporation, where he is Chairman of the Board and serves on the nominating and corporate governance committee, Global Blue Group Holding AG, where he serves on the nomination and compensation committee, LightBox, and Relativity. He previously served as Chairman of the Board of Cast & Crew Entertainment Services, and as a board director of Instinet Inc., Interactive Data Corporation, Mercury Payment Systems, and Virtu Financial Inc. Additionally, Mr. Osnoss served on the board of directors of Cornerstone OnDemand, Inc. from December 2017 to October 2021, where he served on its nominating and corporate governance committee from January 2018 to October 2021. Mr. Osnoss also served on the board of directors of Sabre Corporation from March 2007 to April 2021 and served on its audit, compensation, and governance and nominating committees, amongst others, during his directorship. Mr. Osnoss received his A.B., summa cum laude, in Applied Mathematics and a citation in French Language from Harvard College. He has remained involved in academics, including as a Visiting Professor in Practice at the London School of Economics; a member of the Dean’s Advisory Cabinet at Harvard’s School of Engineering and Applied Sciences; a participant in The Polsky Center Private Equity Council at the University of Chicago; and a Trustee of Greenwich Academy.

Magdalena Yesil

Magdalena Yesil

Magdalena Yesil has served as a member of our Board of Directors since May 2017. She is the Executive Chair of Informed, Inc., an artificial intelligence software company serving the financial services industry, since April 2016. In 2010, Ms. Yesil co-founded Broadway Angels, an angel investment group. Ms. Yesil was also an early investor in salesforce.com, inc., and was a founding member of that company’s board of directors, where she served for more than five years. She was a General Partner at U.S. Venture Partners, a venture capital firm, from 1998 to 2006. Ms. Yesil founded MarketPay Associates, L.L.C., a software company, and served as its Chief Executive Officer and President from 1996 to 1997. She also co-founded and served as Vice President of Marketing and Technology of CYCH, Inc. (f/k/a CyberCash, Inc.), a secure electronic payment company. Ms. Yesil currently serves on the boards of directors of Smartsheet Inc. and several private companies. Ms. Yesil also served on the board of directors of RPX Corporation from March 2017 to June 2018. Ms. Yesil holds a B.S. in Industrial Engineering and Management Science and an M.S. in Electrical Engineering from Stanford University.