In this Privacy Statement (“Statement”), we, Zuora, Inc. and its affiliates (together referred to as
“Zuora”), describe our data collection and usage practices with respect to personal data we collect through
https://www.zuora.com and other publicly-available web pages that directly link to this Statement (collectively the “Site”).
This Statement describes how Zuora collects, uses, and stores the personal information and
other information you provide using the Site. It also describes the choices available to you
regarding our use of your personal information and how you can access and update this
information.
This Statement only covers information collected through the Site and not information that we
collect offline, through other websites, or through our subscription services. Zuora will use data
loaded by customers into our subscription services in accordance with the contractual
agreement(s) between Zuora and that customer.
This Statement also describes Zuora’s commitments under the EU-U.S. Data Privacy
Framework (EU-U.S. DPF), the U.K. Extension to the EU-U.S. DPF and the Swiss-U.S. Data
Privacy Framework (Swiss-U.S. DPF), and the rights of EU, UK and Swiss individuals under the
DPF.
If you are a resident of California or another U.S. State, additional terms can be found in our
U.S. State Supplement.
Information That You Provide
You may visit the Site without registering or actively submitting personal information to us. If you
do not register, then we receive only information that your computer or other device sends to us
in connection with access requests and via cookies and other technologies that we use to
analyze and enhance your use of our Site.
When you request information about Zuora’s subscription services, we may ask for personal
information, such as your name, work email, company, job title, phone number, country, and
industry. You can opt out of providing personal information by not entering it when asked.
We may also collect, from you, certain personal information about your referrals such as name
and email address, in order to refer our products or services to these referred persons.
When you provide us with personal information about your referred persons we will only use this
information for the specific reason for which it is provided to us.
If you believe that one of your business contacts has provided us with your personal information
and you would like to request that it be removed from our database, please contact us at
privacy@zuora.com.
Technologies such as cookies, beacons or similar technologies are used by Zuora and our
partners, affiliates, or analytics or service providers (e.g. marketing partners). These
technologies are used in analyzing trends, administering the Site, tracking users’ movements
around the Site and to gather demographic information about our user base as a whole. We
may receive reports based on the use of these technologies by these companies on an
individual as well as aggregated basis.
We also use cookies for advertising purposes. Users can control the use of cookies at the
individual browser level. If you reject cookies, you may still use our Site, but your ability to use
some features or areas of our Site may be limited.
As described in this Statement, Zuora and/or third parties on our digital propert(ies) may use
cookies and similar tracking technologies to collect information and infer your interests for
interest-based advertising purposes. If you would prefer to not receive personalized ads based
on your browser or device usage, you may generally express your opt-out preference to no
longer receive tailored advertisements. Please note that you will continue to see
advertisements, but they will no longer be tailored to your interests.
To opt-out of interest-based advertising by participating companies in the following consumer
choice mechanisms, please visit:
For more information on how to manage cookies on the Site, see our Cookie Policy
(
http://www.zuora.com/cookie-policy/).
As is true of most websites, we gather certain information automatically and store it in log files.
This information may include internet protocol (IP) addresses, browser type, internet service
provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
We may combine this automatically collected log information with other information we collect
about you.
We use local storage, such as HTML5, to store content information and preferences. Third
parties with whom we partner to provide certain features on our Site or to display advertising
based upon your web browsing activity also use HTML5 to collect and store information. Various
browsers may offer their own management tools for removing HTML5.
We may not recognize or take action in response to Do-Not-Track (DNT) signals from Web
browsers. At this time there is not any universally accepted standard for a company’s adoption
for how to respond when a DNT signal is detected. In the event a final standard is established,
we will determine how to appropriately respond to these signals.
Information We Share
We disclose your personal information only as follows:
- With your consent;
- Through the use of affiliated and unaffiliated service providers around the world that
help us deliver our service and run our business, subject to confidentiality and data
protection agreements;
- We share aggregated usage statistics;
- We will disclose data as required by law or to protect you, other users, us or third
parties from harm, including fraud, data security breaches or where someone’s
physical safety seems at risk; and/or
- In a reorganization or sale of our company or assets, your data may be transferred,
subject to the acquirer accepting the commitments made in this Statement and
compliance with applicable law.
Widgets
Our Site includes social media features, such as the Facebook button and widgets, such as the
Share button or interactive mini-programs that run on our Site. These features may collect your
IP address, which page you are visiting on our Site, and may set a cookie to enable the feature
to function properly. Social media features and widgets are either hosted by a third party or
hosted directly on our Site. Your interactions with these features are governed by the privacy
statement of the company providing it.
Links to Other Websites
We may provide links on our Site to certain third-party websites or referrals to certain
third-parties’ products or services. If you choose to visit a third party’s website, or use its
products or services, the third party’s privacy statement, and not this Statement, will govern your
activities and any information you disclose while interacting with the third party.
Unsubscribe/Opt-Out
You can opt out of receiving our newsletter or marketing emails by following the instructions at
the bottom of each communication or at any time by e-mailing
privacy@zuora.com.
Security
The security of your personal information is important to us. We follow generally accepted
standards to protect the personal information submitted to us, both during transmission and
once it is received. If you have any questions about the security of your personal information,
please e-mail
privacy@zuora.com.
Data Retention
We will retain your information for as long as needed to provide you services and fulfill the
purposes described in this Statement. We will retain and use your information as required or
permitted by applicable law, including to comply with our legal or business record keeping
obligations, resolve disputes, and enforce our agreements.
EU-U.S. Data Privacy Framework and Swiss-U.S. Data Privacy Framework
Zuora complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the U.K. Extension
to the EU-U.S. DPF and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth
by the U.S. Department of Commerce. Zuora has certified to the U.S. Department of Commerce
that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with
regard to the processing of personal data received from the European Union in reliance on the
EU-U.S. DPF and from the United Kingdom (and Gibraltar) under the U.K. Extension to the
EU-U.S. DPF. Zuora has certified to the U.S. Department of Commerce that it adheres to the
Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the
processing of personal data received from Switzerland. If there is any conflict between the
terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF
Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF)
program, and to view our certification, please visit
https://www.dataprivacyframework.gov/.
In compliance with the EU-U.S. DPF, the U.K. Extension to the EU-U.S. DPF, and the
Swiss-U.S. DPF, Zuora commits to refer unresolved complaints concerning our handling of
personal data received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF,
and the Swiss-U.S. DPF to TRUSTe, an alternative dispute resolution provider based in the
United States. If you do not receive timely acknowledgment of your DPF Principles-related
complaint from us, or if we have not addressed your DPF Principles-related complaint to your
satisfaction, please visit
https://feedback-form.truste.com/watchdog/request for more
information or to file a complaint. These dispute resolution services are provided at no cost to
you.
For complaints regarding EU-U.S. DPF, the U.K. Extension to the EU-U.S. DPF, and the
Swiss-U.S. DPF compliance not resolved by any of the other DPF mechanisms, you have the
possibility, under certain conditions, to invoke binding arbitration. Further information can be
found on the official DPF website.
Right to Access
Subject to the conditions set out in the applicable law, you have the rights to understand how
your personal data is processed and access, download, update or change, delete or restrict
certain processing of the personal data which Zuora collects about you through the Site. If you
need to update, change, remove or have any other request related to personal data that we
control, you can do so by contacting
privacy@zuora.com. In the case of concerns, you also
have the right to contact your local data protection authority.
Correcting, Deleting and Updating Your Information
If your personally identifiable information changes, or if you no longer desire our Service, you
may correct, update, discontinue the use of our Service or delete it by making the change on
our member information page or by emailing
privacy@zuora.com. We will respond to your
request to access within 30 days.
If personal data covered by this Statement is to be used for a new purpose that is materially
different from that for which the personal data was originally collected or subsequently
authorized, or is to be disclosed to a non-agent third party in a manner not specified in this
Statement, Zuora will provide you with an opportunity to choose whether to have your personal
data so used or disclosed. Requests to opt out of such uses or disclosures of personal data
should be sent to us at
privacy@zuora.com.
FTC Jurisdiction
Zuora is subject to the investigatory and enforcement powers of the Federal Trade Commission.
The Federal Trade Commission has jurisdiction over Zuora’s compliance with the EU-U.S. DPF,
the U.K. Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF. In certain situations, Zuora
may be required to disclose personal data in response to lawful requests by public authorities,
including to meet national security or law enforcement requirements.
Onward Transfers
In the context of onward transfers, Zuora is accountable for the processing of personal data it
receives, under the EU-U.S. DPF, the U.K. Extension to the EU-U.S. DPF, the Swiss-U.S. DPF,
and subsequently transfers to a third party acting as an agent on its behalf. Zuora remains
liable under the EU-U.S. DPF, and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S.
DPF Principles unless Zuora proves that it is not responsible for the event giving rise to
damage.
Statement Changes
We may update this Statement periodically and without prior notice to you to reflect changes in
our relevant practices. If we make material changes to this Statement, we will notify you here, by
email, or by means of a notice on our Site prior to the change becoming effective.
You should review the Statement each time you visit our Site to learn of any changes.
Contact Information
If you have questions, concerns or suggestions related to our Statement or our privacy practices
you may contact us at:
Zuora, Inc.
1051 E Hillsdale Blvd Suite 600Foster City, CA 94404
(888) 303-1567
privacy@zuora.com
Date: July 13, 2026
