Department: Engineering & TechOps

External Job Title: Engineering Program Manager

For the last 100 years, companies have operated primarily under a product-centric business model, where the goal was to make, ship, and sell more units. Today, there’s a demand to have products and services delivered on a continual, subscription basis; to upgrade and access new innovations and features constantly. This is the end of ownership and it changes everything. Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo).

Zuora’s leading, cloud-based software solution automates all subscription order-to-revenue operations in real-time for any business. Companies in any industry can launch new businesses, shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, and disrupt market segments to gain competitive advantage.

Zuora is looking for an experienced and entrepreneurial Program Manager to join the Global PMO supporting the Technology team. Technology Program Managers track program deliverables across multiple teams and uses foundational project management principles to create operating models for highly complex programs. This individual should be a highly motivated, strategic thinker who can guide, inspire, coach, and mentor our engineering teams who is also comfortable getting their hands dirty. The Program Manager must be extremely organized, with solid strategic planning, resource allocation and outcome-based measurement skills. They must be able to balance competing priorities, have demonstrated project management experience, and approach challenges with flexibility and a positive approach.

The ideal candidate has a love for the craft of program management in a servant leader role and can operate in a process development role, portfolio management role, program management role and scrum master role with the ability to identify the best role to suit the assignment, team or project and the flexibility to adjust in real time.

Primary Responsibilities:

Actively drive the enhancement of project management processes, tooling and templates to improve the operating model maturity of a scaling product ecosystem and transforming technology organization.
Drive programs through all phases of the Program Management Lifecycle, including functional and technical design, quality strategy definition, estimation, planning, tracking, risk management, release readiness, documentation, material program changes, key decisions and cross team dependencies.
Create an operating model to tap into scrum team activities to track committed work (projects, features, stories, milestones) and release content without being in the day to day activities of the team.
Proactively work to remove obstacles and enable forward momentum and progress. Identify and manage issue escalations and provide support to teams balancing competing priorities.
Provide objective, transparent, accurate, timely status reports and program summaries to stakeholders including scope/schedule/quality risks, project status, resource allocation and customer impact.
Perform project evaluations and transform lessons learned to actionable improvements.

Experience and Qualifications

Demonstrated success leading large technology transformational initiatives with enterprise level impact via business process definition and operationalization.
Direct work experience in a technical program management capacity to drive large, complex technical initiatives including all aspects of process development and execution.
Extensive experience driving change and fostering a continuous process improvement culture; previous experience with process development, process transformation leadership with a proven track record of rolling out program management concepts to teams; via templates, processes, tooling, methodologies.
Solid project management background in commercial software development and delivery; no less than 8 years experience as a project management professional with at least 3 years experience as Scrum Master and at least 2 years operating in a micro-service architecture and a micro-service software development environment.
Bachelor's degree in computer science, engineering or experience in a related technical discipline.
Ability to crisply articulate project status at executive level and team level both verbally and with program dashboards, reports and communication.
Ability to identify and analyze issues and summarize problem statements and proactively work across the organization to drive issues to closure.
Ability to work independently; self-motivated; self-starter. Can operate with some level of ambiguity; knows when to dig in, do research, pull information together to drive issues to ground.
Extensive planning experience of complex systems; can demonstrate deep understanding of incremental delivery models.
Excellent project planning skills; can drive teams through all stages of project initiation, concept, high level planning, detail estimation, etc to build project implementation and delivery plans.
Proven track record of managing multiple major and concurrent projects/programs executed through multiple geographic locations involving cross functional teams
Detail oriented; strives for excellence of quality and accuracy of data in all deliverables.
Strong teamwork; team building skills and ability to influence; builds relationships/community within teams.
High energy; desire to constantly learn; thrives in a rapidly changing environment.
Direct experience working with software engineering leadership, technical teams and individual contributors
Knowledge of professional software engineering practices for the full software development life cycle for enterprise commercial software delivery; experience in release management; change control and quality assurance processes.
Excellent verbal and written communication skills.

Preferred Qualifications

JIRA & Confluence experience
PMP desired (if not certified; plan/desire to be certified), CSM desired
Experience with micro service/SOA architecture, AWS or Public cloud experience;
Billing, Payment, Commerce, Platform, DevOps system/app experience
Experience with rapid release; multiple release train delivery and change orchestration
Prior experience as a software developer or quality assurance engineer a plus
Experience leading organizational transformation initiatives

About Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our 4+ rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

To learn more visit www.zuora.com

Principal Quality Analyst

Chennai, Tamil Nadu, India

Hello world! We’re Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our 4.5+ rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

Principal Quality Engineer

As Principal Quality Engineer on our RevPro QE team, you would care deeply about ensuring quality of mission critical and large scale SaaS in an agile environment. He or she should be obsessed with quality engineering, continuous quality and productivity improvement, experienced and highly committed to creating a world class automation and tooling. Able to design and develop automation for various test strategies and level of testing and achieve 100% test automation. In this role you will be:

Responsibilities

Design and Develop test automation for Zuora’s flagship product RevPro
Strive for 100% test automation
Lead the team to achieve high quality software releases
Partner with product management, development and other engineering teams within Zuora to define quality standards and methodologies
Drive continuous improvement plans in quality engineering and automation.
Deliver high quality software releases on time our customers adore
Measure and report on quality metrics on a regular basis
Provide leadership, technical expertise and mentorship to help develop individual engineers on the team

Requirements:

BS/MS/PHD in Computer Science or equivalent degree
10+ years of quality engineering building enterprise SaaS software
Hands on experience in building automation frameworks, tools, scenarios and test cases
Excellent verbal and written communication skills
Strong knowledge and experience in Java code, functionality and testing strategy
Strong experience in PL/SQL and Oracle
Proven track record of delivering releases on time with high quality

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

Principal Software Engineer

Beijing Shi, China

Here at Zuora we pride ourselves on having the best customers, the most impressive investors, the most comprehensive ecosystem, and the only true SaaS-based application leading the subscription economy. This is your chance to get in on the ground floor with a company that is poised for success, and set on a trajectory for huge growth. Zuora China is aggressively building a world-class organization, and carries out critical work in Research & Development, Quality Engineering, Program Management, and Global Support in order to better meet the increasing demand of a fast-growing customer base.

Are you interested in solving complex business problems with cutting edge technologies, designing generic solutions for wide-ranging business requirements and building mission-critical SaaS systems to be used by large Enterprise companies? Are you excited about Big Data technology, Cloud technology and microservice architecture? Are you inspired to see how Zuora is innovating and powering Subscription Economy?

Come and join Zuora Engineering!

Responsibilities

Working with product management and other engineering teams to design, build and operate Zuora’s next generation products, including Order/Subscriptions, Billing, Payments, Finance and Revenue products.
Design and develop highly flexible common components and APIs that enable product customizability and extensibility.
Understand the platform needs of other functional areas, and provide design and development guidance as required.
Understand the needs of users and build products that are intuitive and easy to use.
Advocate for best practices to produce reliable, maintainable and fault tolerant software.
Own system architecture, performance and scalability.
Mentor other engineers and help build a high performance engineering team.
Provide thought leadership in Zuora’s transition to a micro-service and cloud based architecture.

Raise the bar on engineering practices and code quality.

About You:

Love solving hard problems and building solid solutions.
Self motivated, takes ownership to drive tasks to completion.
Curious and eager to learn, experiment and try new things.
A leader and influencer that has the respect of team members because of your knowledge and expertise.
Disciplined self-starter, able to be highly productive both working alone and in close collaboration within an agile development team.

Basic Qualifications

Degree in Computer Science, Electrical Engineering, or relevant education/experience.
Excellent verbal and written English communication.
10+ years software development experience specializing in backend, platform, or infrastructure development in Java, C++ or another object oriented language
Strong database knowledge. Knows SQL and NoSQL as well as when to use each.
Have designed and built web applications and possess expertise in related concepts like web services, SOA, RPC (REST, gRPC, Thrift) and API design.
Good knowledge of common algorithms, data structures and design patterns.
Can take ambiguous requirements in complex domains and distill them down into actionable tasks.
Have great ideas, and can run with them to produce great results.

Preferred Qualifications

Hands-on experience in cloud and devops technologies (Docker, Terraform, AWS services)
Knows how to implement and operate performant and scalable distributed systems, particularly a SaaS product.
Track record to delivering complex, cross team initiatives.
Exposure to functional programming paradigms.
Familiarity with web applications and UI concepts like AJAX, SPA, sessions etc.

Senior Security Operations Engineer

San Mateo, CA, United States

Senior Security Operations Engineer

Zuora is a SaaS company and the world’s foremost evangelist of the Subscription Economy®. Zuora’s leading subscription relationship management platform helps enable businesses in any industry to launch or shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, open new revenue streams, and disrupt market segments to gain competitive advantage. Zuora serves more than 800 companies around the world in every industry. The Subscription Economy Index (SEI) demonstrates that SEI companies are growing revenues approximately nine times faster than the S&P 500. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

Zuora is looking for Security Engineer to join our Security Operations program to drive securing and hardening Zuora’s rapidly growing infrastructure. As Security Engineer you will have the opportunity to develop your analytical, strategic, and technical skills around cloud focused security foundation.

Responsibilities

Monitor active threats, analyze them and come up with remediation control plan.
Run threat hunting expeditions and proactively guide threat hunts and report on detected or expected suspicious and malicious IOCs
Leverage, operationalize, and benefit from frameworks like the cyber kill chain, MITRE attack, as well as other frameworks like OpenIOC and STIX
Proactively and iteratively detect, isolate, and neutralize advanced threats that evade automated security solutions
Track cyber criminals and discover methods of initial compromise, lateral movement, pivoting, persistence, privilege escalation, and defense evasion
Anticipating and remediating key security gaps or risks that could be disruptive to the environment (e.g. unauthorized access, privilege escalation, or data exfiltration)
Identify new security threats by conducting continuous monitoring, vulnerability assessments and log analysis
Participate in breach and attack simulation activities and run blue/red team engagements
Respond to all security incidents and manage end-to-end incident response lifecycle.
Publish various SOC KPIs to broader group and drive continuous improvement
Partner with SecDevOps and Security Engineering to automate security remediations
Collaborate cross-functionally and engage with all levels of leadership to gather requirements, build appropriate cloud security technology roadmaps and implementation plans.
Maintain strong awareness of events in the external community to identify threats and opportunities for enhancement.
Evaluate, test, implement and support third party security tools

Required Experience and skills

Education & Essential Experience

MS or Bachelor in Computer Science or equivalent desired
2+ Years of experience in related areas (Threat Hunting, Threat Analysis, Security Incident Response Experience)
6+ Years of industry experience in Security fields
Security Certifications like CEH, CISSP, CISA are preferred
AWS/Public Cloud experience is a plus
Knowledge in any scripting language like: Python, Perl, Shell etc.

Security Fundamentals

Threat Hunting, Threat Detection, Vulnerability Management, & remediation techniques
Key security protocol fundamentals
Security Controls & Tools for AWS Public Cloud Services

Soft Skills

Self-starter, Customer Centric Attitude
High Collaboration and Influence Skills
Willingness to mentor other members within internal or external team
Ability to communicate technical concepts and complexity to all audiences
Tolerant of Ambiguity and Changing Environment

Site Reliability Engineer

Chennai, Tamil Nadu, India

Hello world! We’re Zuora

Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.

At Zuora, every employee is the CEO of their career and leading our mission are over 1,200 passionate and innovative ZEOs who value freedom, responsibility and accountability in equal measure because they have the capacity to make shift happen. Our culture isn’t an empty branding effort – our ZEOs love working here and it shows in our 4.5+ rating on Glassdoor. We take it very seriously. We encourage our employees to be curious, creative, and stay focused on our shared mission of enabling our customers to be successful.

Zuora serves more than 1,000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.

Responsibilities

Improve and build upon our automation tools for systems provisioning, monitoring, trending, and management.
Communicate effectively with fellow SREs and other engineering teams, and describe problems succinctly with sufficient detail that you can hand-off an ongoing problem to another team or a peer for completion.
During a crisis, lead the effort to triage and mitigate
Manage real-time communications during outages with both technical and non- technical audiences
Perform periodic on-call duty as part of a global team maintaining the availability and performance of RevPro SaaS platform.
Perform performance analysis, proactive monitoring , continual improvement and capacity planning for production, virtualized environment
Administrating Web Servers, Application Servers and Databases running applications.
Develop policies and procedures that improve overall platform stability.
Build relationships with development teams and technology leaders across the organization.

Requirements

Over 3-4 years of experience operating and managing services in a distributed, large scale environment.
Skills in RDBMS like Oracle, MySQL, or Postgres databases.
Strong knowledge of Linux operating systems administration especially with Redhat & Ubuntu.
Experience with working cloud platform like AWS, Azure, or Google
Experience working with configuration management tools like Ansible, chef or puppet.
Hands on experience working with Application Servers and Web servers like Tomcat, Apache, Ngnix etc.
Good hands-on Experience with Docker Container deployment.
Good hands-on Experience on CI/CD pipeline with tools like Jenkins..
Good Linux/Unix hands-on experience. Shell & Python scripting.
Good Hands-on automating the routine tasks in the Devops Area SSL handshake process.
Good Analytical & debugging Skills.
Experience working on Continuous Integration/Continuous Deliver using Jenkins
Strong troubleshooting and problem resolution skills.
Experience with environmental monitoring in a 24/7 web application and e-commerce environments
Demonstrate the ability to write and present effective materials, including presentations, status reporting, technical diagrams, and flowcharts.
Ability to follow and adhere to policies, procedures, and standards relating to Systems management. May recommend process improvements.
E. Degree in Computer Science, IT or other technical fields.
Ability to handle periodic on-call duty

At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.

Technical PMO Manager

Beijing Shi, China

Zuora is looking for an experienced and entrepreneurial Program Management Lead to join the Global PMO supporting the Technology team. The technology program management office owns the delivery of complex, cross cutting initiatives in the technology organization. Program managers track program deliverables across multiple teams and use foundational project management principles to create operating models for highly complex programs. The lead should be a highly motivated, strategic thinker who can guide, inspire, coach, and mentor our engineering teams who is also comfortable getting their hands dirty. The Program Management Lead must be extremely organized, with solid strategic planning, resource allocation and outcome-based measurement skills. They must be able to balance competing priorities, have demonstrated process development experience and approach challenges with flexibility and a positive approach.

The ideal candidate has a love for the craft of program management in a servant leader role and can operate in a portfolio management role, program management role, pmo leader role and process delivery role with the ability to identify the best role to suit the initiative, team or situation and the flexibility to adjust in real time.

Primary Responsibilities:

Actively drive the enhancement of project management processes, tooling and templates to improve the operating model maturity of a scaling product ecosystem and transforming technology organization.
Drive programs through all phases of the Program Management Lifecycle, including functional and technical design, quality strategy definition, estimation, planning, tracking, risk management, release readiness, documentation, material program changes, key decisions and cross team dependencies.
Create an operating model to tap into multiple scrum team activities to track committed work (projects, features, stories, milestones) and release content without being in the day to day activities of the team.
Proactively work to remove obstacles and enable forward momentum and progress. Identify and manage issue escalations and provide support to teams balancing competing priorities.
Provide objective, transparent, accurate, timely status reports and program summaries to stakeholders including scope/schedule/quality risks, project status, resource allocation and customer impact.
Perform project evaluations and transform lessons learned to actionable improvements.

Experience and Qualifications

Direct work experience in a technical program management capacity to drive large, complex technical initiatives including all aspects of process development and execution.
Extensive experience driving change and fostering a continuous process improvement culture; previous experience with process development, process transformation leadership with a proven track record of rolling out program management concepts to teams; via templates, processes, tooling, methodologies.
Solid project management background in commercial software development and delivery; no less than 8 years experience as a project management professional with at least 3 years experience as Scrum Master and at least 2 years operating in a micro-service architecture and a micro-service software development environment.
Bachelor's degree in computer science, engineering or experience in a related technical discipline.
Ability to crisply articulate project status at executive level and team level both verbally and with program dashboards, reports and communication.
Ability to identify and analyze issues and summarize problem statements and proactively work across the organization to drive issues to closure.
Ability to work independently; self-motivated; self-starter. Can operate with some level of ambiguity; knows when to dig in, do research, pull information together to drive issues to ground.
Extensive planning experience of complex systems; can demonstrate deep understanding of incremental delivery models.
Excellent project planning skills; can drive teams through all stages of project initiation, concept, high level planning, detail estimation, etc to build project implementation and delivery plans.
Proven track record of managing multiple major and concurrent projects/programs executed through multiple geographic locations involving cross functional teams
Detail oriented; strives for excellence of quality and accuracy of data in all deliverables.
Strong teamwork; team building skills and ability to influence; builds relationships/community within teams.
High energy; desire to constantly learn; thrives in a rapidly changing environment.
Direct experience working with software engineering leadership, technical teams and individual contributors
Knowledge of professional software engineering practices for the full software development life cycle for enterprise commercial software delivery; experience in release management; change control and quality assurance processes.
Excellent verbal and written communication skills.
Experience managing a small team and growing team members in their career.

Preferred Qualifications

JIRA & Confluence experience
OKR Experience
PMP desired (if not certified; plan/desire to be certified), CSM desired
Experience with micro service/SOA architecture, AWS or Public cloud experience;
Billing, Payment, Commerce, Platform, DevOps system/app experience
Prior experience as a software developer or quality assurance engineer a plus
Experience leading organizational transformation initiatives

Principal Quality Engineer

Zuora

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Senior Security Operations Engineer

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