Collect cash faster without sacrificing customer relationships.
Zuora Collections powered by AI is the only collections solution that turns cash recovery into a strategic, customer-centric process.
Connect billing, revenue, and CRM into one intelligent platform that helps you get paid, while preserving trust and forecasting with confidence.
CHALLENGES
Disconnected collections costs you more than cash. It costs you customers.
When collections is disconnected from the customer experience, it hurts trust, slows cash flow, and limits your ability to grow.
Manual B2B contracts
Commercial models for contracted, committed, or prepaid usage require manual intervention for every deal
Manual, unscalable processes
Teams rely on spreadsheets, email templates, and gut feel to chase payments. It’s slow, reactive, and doesn’t scale.
Unpredictable cash flow
With no visibility into payment patterns, forecasting feels like guesswork. You’re stuck reacting to what already happened, instead of planning ahead.
Make collections part of the customer journey
- Preserve customer trust and renewals by connecting collections touchpoints with billing, CRM, and support data.
- Stay aligned with sales and success by surfacing overdue accounts in Salesforce and assigning customer outreach tasks via Slack.
- A single source of truth for promises to pay, escalations, sales activity, and past collections outreach in one place.
Automate collections with intelligence and flexibility
- Speed up collections with AI-powered workflows that adapt to customer payment behavior.
- Reduce manual work by automatically assigning, tracking, and escalating follow-ups across finance, sales, and support.
- Focus team time where it matters most — on high-risk accounts and strategic escalations.
Predict your cash flow with confidence
- Leverage AI to accurately forecast cash inflows based on real payment history.
- Spot risk early by identifying accounts likely to pay late before it impacts cash flow.
- Make proactive decisions with real-time DSO, ADP, and collections trend dashboards.
A Recognized Leader
This has transformed our accounts receivable management. The automated processes and seamless data flow have allowed us to focus on strategic initiatives rather than manual tasks.
FourKites scaled collections without adding headcount or sacrificing the customer experience. By automating outreach and syncing collections with Salesforce, they cut time-to-collect by 26%.
Your journey starts here
As your customers change how they want to access your products and services, you have to evolve how you do business. Learn more about how our leading Subscription Economy® solutions have helped many of the world’s most innovative subscription businesses succeed.