Team Zuora
Team Zuora
Leaders
Meet Zuora’s leadership
Tien Tzuo
Tien Tzuo is the Founder and CEO of Zuora. Beginning in 2007, Tien evangelized the shift to subscription and service-based business models, coining the phrase “Subscription Economy.” In an effort to empower this new economy, Tien created what became an award-winning monetization suite purpose-built for modern business, capable of powering any recurring revenue model, and to solve the complex billing structures they inherit. Before Zuora, Tien was one of the ‘original forces’ at Salesforce, joining as employee number 11. In his 9 years at Salesforce (1999-2008), Tien built its original billing system, later serving as Chief Marketing Officer (2003-2005), and Chief Strategy Officer (2005-2008). Tien is the author of the best selling book, “SUBSCRIBED: Why the Subscription Model Will be Your Company’s Future – and What to Do About It.” published in 2018. As a leader in the Subscription Economy, Tien has been on the cover of Forbes AI and profiled in stories by Forbes, Fortune and the Wall Street Journal. He received the SIIA 2021 CODiE Lifetime Achievement Award in Business Technology and was named Entrepreneur of the Year by Ernst & Young in 2016 and CEO of the Year by The Silicon Valley Business Journal in 2018. He has spoken at the G-20 Summit, Web Summit, Dell World, and SaaStr. Tien holds a BS in Electrical Engineering from Cornell and an MBA from Stanford’s Graduate School of Business.
Tzuo
Chairman,
Founder & CEO of Zuora
Todd McElhatton
Todd McElhatton serves as Zuora’s Chief Operating and Financial Officer and brings more than 25 years of corporate finance leadership. He most recently served as SVP and CFO of SAP Cloud Business Group where he established the financial vision and execution of SAP’s cloud business strategy across multiple lines of business globally: Concur, Fieldglass, Ariba, SuccessFactors, C/4HANA and Qualtrics. Some of his key responsibilities included effective capital allocation, successful integration of acquired companies, forecasting and planning, risk management, and driving efficiencies while developing commercial and pricing strategies across multiple lines of business to ensure the overall financial health of the Cloud Business Group. Before joining SAP, Todd held senior finance leadership roles as CFO of VMware’s Hybrid Cloud Business, Vice President of Oracle’s Cloud Services and CFO for Hewlett Packard Managed Services Business. Todd holds a BA in Business Administration from Southern Methodist University in Dallas, Texas, and an MBA from the University of Tennessee in Knoxville, Tennessee. He is also a member of the board of directors and audit committee of Teradata Corporation.
McElhatton
Chief Operating and Financial Officer
Kyle Christensen
Kyle Christensen serves as Zuora’s Chief Marketing Officer. Kyle is a SaaS veteran with over 20 years of experience working in the enterprise software industry in marketing and product leadership roles. He helped lead marketing at Zuora early in its history as one of the first 100 employees and through its IPO in 2018. Prior to Zuora, Kyle helped scale marketing technology companies including 6sense, Invoca, and Responsys until the company’s $1.5B acquisition by Oracle. Kyle has also served in senior strategic product marketing and management roles at Salesforce on the company’s journey from $100M to $1B in revenue. He holds a BS in Engineering from the University of Pennsylvania and an MBA from the Haas School of Business at UC Berkeley.
Christensen
Chief Marketing Officer
Andrew Cohen
Cohen
Daisy Hernandez
Hernandez
Robert Hildenbrand
Robert Hildenbrand serves as Zuora’s Senior Vice President, Customer Services. He brings a proven track record of 30 years in enterprise professional services. Robert’s experience focuses on delivering high-value solutions to customers and systems integrator partners, allowing them to accelerate their subscription business transformations. Prior to Zuora, Robert led successful Professional Services businesses at both enterprise software leaders and global systems integrators alike, including at e Oracle, Siebel Systems, IBM Global Services, HP Enterprise and Scient. He holds a BS in Information and Computer Science from University of California, Irvine.
Hildenbrand
SVP, Customer Services
Pete Hirsch
Hirsch
Valerie Jackson
Jackson
Chief People Officer
Robbie Traube
Robbie Traube serves as Zuora’s President and Chief Customer Officer and is responsible for leading its global go-to-market (GTM) organization, including worldwide sales, channels and professional services. He has a proven track record of more than 25 years in enterprise software sales. Prior to Zuora, Robbie spent 10 years at Adobe, most recently serving as its Vice President, Strategic and Vertical Accounts, North America. While leading the sales organization, Robbie drove growth for one of Adobe’s largest market opportunities – Adobe Experience Cloud – by engaging companies in hi-tech, auto, healthcare, retail, CPG, financial services and insurance, travel and hospitality, and media and entertainment. Prior to his tenure at Adobe, Robbie was the Senior Vice President of Worldwide Sales at Mercado Software, where he led the company’s direct sales and operations in the U.S., EMEA and APAC, as well as channel and technology partner relationships. He continued this role at Omniture after the company acquired Mercado. Robbie also worked at ClickSoftware where he was responsible globally for running all complementary software partners (CSP’s) including SAP, Siebel and PeopleSoft (now Oracle), and Microsoft and systems integrators including Accenture, IBM, Capgemini, Deloitte and Logica.
Traube
President and Chief Customer Officer