Is Amazon Prime Pulling a Netflix?

Joe Andrews Sr. Director, Marketing   At first glance, Amazon’s price increase seems like a repeat of Netflix’ disaster a few years ago – remember, Netflix raised their prices and faced a ton of backlash while seeing a significant drop in # of subscribers and in short term stock price.   In the Subscription Economy, […]

Cable: Make People Happy. It’s Not Too Late.

By Kevin Harris, Marketing   It’s been a while since I flipped on GSN, TruTV, CMT, QVC, Oxygen, VH1, or HGTV. In fact, I’m not sure if I’ve ever watched any of these channels, let alone dozens of others my cable company provides. So, if I’m never watching them, why should I have to pay […]

Thoughts on YouTube’s Move to Subscriptions

by Brian Bell Chief Marketing Officer   We talked earlier about the upcoming war for your living room. We predicted a battle where Netflix, Microsoft, Sony, and Apple would battle against traditional powers like Comcast and HBO to provide not only subscription content, but the hardware to grant you access to the services and shows […]

Giant Killers: Four Businesses That Changed the Customer Experience (And Two That Might)

by Brian Bell, CMO Chief Marketing Officer   Time was, a strong relationship with a customer meant that you had a responsive and courteous technical service hotline. But since the turn of the millennium, the relationship between consumer and product has changed dramatically and so too has the definition of the “customer experience.”   In […]

Washington Post Misses Link Between Sharing, Subscriptions, and Services

Tien Tzuo, CEO   The Washington Post’s Lifestyle section published a piece on Sunday highlighting many subscription-based companies that have challenged the conventional single-transaction business model. While the Post’s analysis is mainly on retail-products-as-services like Zipcar, Rent our Boxes, Netflix, and Tie Society, the simple fact that subscription businesses have penetrated into the lifestyle section […]