Zuora Announces New Asia-Pacific Data Center
Newly established data center will enhance compliance and support experience for customers in the APAC region REDWOOD CITY, CALIF. and TOKYO, November 12, 2024 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern business, today announced its new data center in Japan is now live to support customers in the Asia-Pacific (APAC) region. […]
Putting the Customer First: Insights on Driving Adoption and Tech Agility
In our keynote session at SubLive Berkeley, Tien Tzuo, Founder and CEO of Zuora, and Abhisht Arora, Chief Strategy Officer at Zoom, shared valuable insights into the importance of customer-centric strategies, focusing on long-term customer outcomes, driving adoption, and maintaining technological agility. In this article, we’ll recap the key points discussed, highlighting how businesses can […]
Beyond KPIs: Benchmarks that Empower Modern Businesses
Revenue Operations leaders have been tracking KPIs (Key Performance Indicators) like “ARR”, “MRR”, and “Churn Rate” since the early aughts when SaaS models first started gaining steam amongst software companies. These metrics were a great starting point for plotting year over year trends, but how much can they really tell you? They can’t answer deeper […]
3 Ways to Reduce Payment Declines and Minimize Revenue Loss
Whether you’re measuring your customer numbers or your revenue, churn is a critical metric for subscription businesses. The main reason? Churn is expensive: acquiring new customers costs five to 25 times more than keeping the ones you have. And churn doesn’t just cost you now—you lose out on future profits, too. Voluntary vs. Involuntary […]
The Shift Towards Flexible Payment Systems in the Digital Age
Revolutionizing Customer Transactions Andreas Martin, Sr Director, Solutions Management for B2C, shares his insights into the changing world of customer payments. Businesses across the board are undergoing a significant paradigm shift in how they approach customer transactions. This transformation transcends the mere adoption of new technologies; it marks a fundamental change in strategy to accommodate […]
2024 Monetization Outlook: Strategies for Recurring Growth – On Demand
On-Demand Webinar 2024 Monetization Outlook: Strategies for Recurring Growth Explore insights from the newly-published Subscription Economy Index™(SEI), Zuora’s benchmark report that has been published since 2016, which analyzes the growth and resilience of businesses leveraging various monetization models designed to create recurring growth. This edition of the SEI (as of April 2024) features new data […]
Why you need to incorporate AI into your payment fraud protection
Payment fraud has always been a cat and mouse game: technology advances, fraudsters adapt, and the cycle continues. But imagine if we could stay one step ahead using AI. With cyber-fraudsters becoming progressively sophisticated, relying solely on traditional fraud detection methods is no longer adequate. AI has the potential to enhance fraud detection and prevention […]
Customer Webinar Series
An overview of payment gateways
Zuora’s H1 2024 Product Roadmap – On Demand
Webinar – OnDemand Roundtable: Rev Rec Automation for Complex Use Cases (CPE available) According to Zuora’s latest survey, 74% of revenue accounting teams perform manual interventions on a daily basis to process transactions. These teams typically rely on a combination of spreadsheets and native ERP capabilities for revenue recognition, which results in never-ending customizations, elevated […]
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