The Hidden Costs of Maintaining Legacy Billing Systems: Quantifying Your Financial Drain
The True Price of Outdated Billing Infrastructure Is your organization still relying on outdated Order-to-Cash (O2C) processes? The cost to maintain legacy billing systems extends far beyond basic maintenance fees and visible IT expenses. Many businesses underestimate the true expense of legacy billing infrastructure, focusing only on direct costs like software licenses and maintenance contracts, […]
Order to Cash Digital Transformation: Driving Efficiency and Growth in the Digital Economy
Organizations are increasingly recognizing the strategic importance of modernizing their Order to Cash (O2C) processes. A well-executed O2C digital transformation not only streamlines operations but also enhances customer experience, accelerates cash flow, and provides valuable business insights. This comprehensive article explores how forward-thinking companies are revolutionizing their O2C operations to stay competitive in the digital […]
How Decoupling O2C from ERP Transforms IT Risk into Reward
Undertaking an ERP transformation, a 3-5 year endeavor, presents significant risk for CIOs and CTOs. Choosing the wrong path can create cascading negative impacts on data, resources, financial systems, and ultimately customers, potentially jeopardizing leadership positions. Successfully completing an ERP migration while adhering to regulations is a monumental task, and the weight of this undertaking […]
Is Your Collections Strategy Costing You Customers and Cash?
If invoices are falling through the cracks, chances are your customer relationships are too. How so? Because for modern businesses, every touchpoint, even collections, is a moment that can make or break that relationship. True success in collections means prioritizing long-term value—like retention and forecast accuracy—by shifting KPIs beyond payment recovery to metrics that reflect […]
From Chaos to Clarity: Taming Order-to-Cash Complexity
Zuora Recognized as a Leader in Recurring Billing Solutions
Zuora announced it has been named a Leader in The Forrester Wave™: Recurring Billing Solutions, Q1 2025 report. Zuora also received the highest score in the Revenue Recognition criterion.
Zuora Announces New Asia-Pacific Data Center
Newly established data center will enhance compliance and support experience for customers in the APAC region REDWOOD CITY, CALIF. and TOKYO, November 12, 2024 – Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern business, today announced its new data center in Japan is now live to support customers in the Asia-Pacific (APAC) region. […]
Putting the Customer First: Insights on Driving Adoption and Tech Agility
In our keynote session at SubLive Berkeley, Tien Tzuo, Founder and CEO of Zuora, and Abhisht Arora, Chief Strategy Officer at Zoom, shared valuable insights into the importance of customer-centric strategies, focusing on long-term customer outcomes, driving adoption, and maintaining technological agility. In this article, we’ll recap the key points discussed, highlighting how businesses can […]
Beyond KPIs: Benchmarks that Empower Modern Businesses
Revenue Operations leaders have been tracking KPIs (Key Performance Indicators) like “ARR”, “MRR”, and “Churn Rate” since the early aughts when SaaS models first started gaining steam amongst software companies. These metrics were a great starting point for plotting year over year trends, but how much can they really tell you? They can’t answer deeper […]
3 Ways to Reduce Payment Declines and Minimize Revenue Loss
Whether you’re measuring your customer numbers or your revenue, churn is a critical metric for subscription businesses. The main reason? Churn is expensive: acquiring new customers costs five to 25 times more than keeping the ones you have. And churn doesn’t just cost you now—you lose out on future profits, too. Voluntary vs. Involuntary […]
The Shift Towards Flexible Payment Systems in the Digital Age
Revolutionizing Customer Transactions Andreas Martin, Sr Director, Solutions Management for B2C, shares his insights into the changing world of customer payments. Businesses across the board are undergoing a significant paradigm shift in how they approach customer transactions. This transformation transcends the mere adoption of new technologies; it marks a fundamental change in strategy to accommodate […]
2024 Monetization Outlook: Strategies for Recurring Growth – On Demand
On-Demand Webinar 2024 Monetization Outlook: Strategies for Recurring Growth Explore insights from the newly-published Subscription Economy Index™(SEI), Zuora’s benchmark report that has been published since 2016, which analyzes the growth and resilience of businesses leveraging various monetization models designed to create recurring growth. This edition of the SEI (as of April 2024) features new data […]