The Scaling Bottleneck: Outdated Systems Are Constraining Business Model Innovation

Zuora’s survey of over 900 senior finance and accounting leaders, including CFOs, CAOs, Controllers, and VPs of Finance and Accounting, across North America, the United Kingdom, and France, reveals how breakdowns in order-to-cash processes and technology are impeding the strategic growth and efficiency of finance teams, particularly within SaaS companies. 

New Zuora Research Reveals Legacy Tech Can’t Support Modern Pricing

Growth should unlock opportunity, not expose system failures. But outdated finance infrastructure is turning innovation into risk. Findings include:

• 97% of SaaS finance leaders say their systems can’t support today’s pricing demands
• 82% experienced O2C breakdowns during the shift from PLG to enterprise sales
• 71% report major struggles scaling usage-based pricing models

See why legacy systems are constraining business model innovation and how finance leaders can break the bottleneck.