Misaligned Ownership, Missed Opportunities: Confusion Around Order-to-Cash Is Restricting Growth

Zuora’s survey of over 900 senior finance and accounting leaders, including CFOs, CAOs, Controllers, and VPs of Finance and Accounting, across North America, the United Kingdom, and France, reveals how breakdowns in order-to-cash processes and technology are impeding the strategic growth and efficiency of finance teams, particularly within SaaS companies. 

New Zuora Research Reveals: Finance Is Accountable for O2C But Rarely in Control

Finance is on the hook for growth, speed, and control. But without ownership of the systems that power order-to-cash, their hands are tied. Findings include:

• 82% of SaaS finance leaders say fragmented O2C ownership causes major organizational challenges
• 94% of SaaS finance leaders are forced to reject non-standard deals due to O2C gaps
• 80% of finance leaders say approving complex deals only creates more manual work and complexity

Discover how ownership confusion creates bottlenecks and what finance leaders can do to fix it.