The AI Paradox: Finance Teams Are Investing in Tomorrow While Drowning in Yesterday’s Work

Zuora’s survey of over 900 senior finance and accounting leaders, including CFOs, CAOs, Controllers, and VPs of Finance and Accounting, across North America, the United Kingdom, and France, reveals how breakdowns in order-to-cash processes and technology are impeding the strategic growth and efficiency of finance teams, particularly within SaaS companies. 

New Zuora Research Reveals More AI Doesn’t Guarantee the Right Automation

Finance leaders are investing in tomorrow, but drowning in yesterday’s work. Findings include:

• 93% of finance leaders say they prioritize AI in new financial technology investments
• Yet 79% say manual work still overwhelms their teams
• In SaaS, 97% admit manual tasks are blocking strategic focus

Discover why throwing more AI at manual tasks isn’t always the answer and how finance teams can break the paradox.