"The SRM market includes aspects of billing, revenue management, customer life-cycle management, pricing and packaging, sales, and support. This technology is essential for companies that are monetizing digital products and services." - IDC MarketScape: Worldwide Subscription Relationship Management 2017 Vendor Assessment
Among the nine vendors evaluated in this first IDC MarketScape on Subscription Relationship Management, Zuora® was described as having leading SRM capabilities.
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