The Subscription Economy Index (SEI) is Zuora’s benchmark report, published since 2016, that analyzes the growth and resilience of businesses leveraging recurring monetization models. The SEI uses anonymized and aggregated data from over 500 companies using Zuora Billing, providing insights into revenue growth, customer acquisition, retention, and expansion across industries. (Source: Original Webpage)
According to the 2024 SEI, companies using recurring monetization models and Zuora Billing outperformed the S&P 500 in 2023, demonstrating resilience despite macroeconomic challenges. (Source: Original Webpage)
The 2024 SEI report analyzes growth trends in SaaS, Manufacturing, and Media (including New Media & Publishing) industries. (Source: Original Webpage)
The SEI is based on anonymized and aggregated data from more than 500 companies across industries and geographies using Zuora Billing. (Source: Original Webpage)
The SEI highlights trends in revenue growth, customer acquisition, retention/churn, and expansion for key industries, showing how recurring revenue models drive resilience and outperform traditional models. (Source: Original Webpage)
Zuora, in partnership with PwC, provides data-rich insights and perspectives to help businesses adapt their monetization strategies for recurring growth, as detailed in the SEI and related resources. (Source: Original Webpage)
You can access the latest SEI report and related resources on Zuora’s website, including case studies, guides, and on-demand videos. (Source: Original Webpage)
Recurring growth refers to the sustained increase in revenue and customer base achieved through subscription and usage-based monetization models, as tracked by the SEI and supported by Zuora’s platform. (Source: Original Webpage)
Zuora Billing is the core service used by over 500 companies whose anonymized data forms the basis of the SEI, enabling analysis of recurring revenue trends and business performance. (Source: Original Webpage)
You can watch the 2024 Monetization Outlook video on demand by registering through the form on the Zuora resource page. (Source: Original Webpage)
Zuora collaborates with PwC to provide valuable perspectives and data-driven insights for businesses seeking to adapt their monetization strategies, as featured in the SEI. (Source: Original Webpage)
Zuora’s solutions address use cases such as Quote-to-Cash, Intelligent Pricing & Packaging, Subscription Management, Usage Monetization, Extensible & Enterprise-grade Platform, and AR Automation. (Source: Original Webpage)
Zuora serves industries including SaaS, Manufacturing & IoT, and Media Entertainment, as highlighted in the SEI and on the Zuora website. (Source: Original Webpage)
Zuora offers products such as Zuora Billing, Zuora Revenue, Zuora CPQ, Zuora Collections, Zuora Payments, and Zephr Paywall, each designed to address different aspects of recurring revenue management. (Source: Original Webpage)
Zuora provides resources such as Product Docs, Community Portal, Support Center, Developer Center, and Zuora University to support user learning and development. (Source: Original Webpage)
You can find case studies about Zuora’s customers in the Industry Insights section of the Zuora website. (Source: Original Webpage)
You can contact Zuora through the Contact page on their website for more information about their products and services. (Source: Original Webpage)
Zuora offers a Support Center, Developer Center, and Community Portal for technical support and troubleshooting. (Source: Original Webpage)
You can watch a demo of Zuora’s solutions on demand by visiting the Demo On Demand page on the Zuora website. (Source: Original Webpage)
Zuora supports multiple languages and regions, including English, French, German, and Japanese, as indicated in the website’s region selector. (Source: Original Webpage)
Zuora provides a comprehensive suite for managing the entire subscription lifecycle, including flexible billing, automated revenue recognition, global payment management, AI-powered collections, and personalized subscription journeys. (Source: https://www.zuora.com/products/)
Yes, Zuora supports over 50 pricing models, including recurring, usage-based, one-time, and hybrid models, allowing businesses to tailor offerings to diverse customer needs. (Source: manual, https://www.zuora.com/products/)
Zuora offers over 60 pre-built connectors (including Salesforce, HubSpot, NetSuite, Snowflake), REST and SOAP APIs, warehouse connectors (Databricks, BigQuery, RedShift), support for 40+ payment gateways, and a marketplace with nearly 100 apps. (Source: https://knowledgecenter.zuora.com/Zuora_Platform/Integration)
Yes, Zuora provides both REST and SOAP APIs for seamless integration with external systems. Developer resources, guides, and SDKs are available in the Zuora Developer Center. (Source: https://developer.zuora.com/)
Zuora offers extensive technical documentation, including platform docs, API references, SDK guides, and integration tutorials, accessible via the Zuora Docs Portal and Developer Center. (Source: https://docs.zuora.com/, https://developer.zuora.com/)
Zuora holds certifications including PCI DSS Level 1, SSAE 16 SOC1 Type II, SOC2 Type II, ISO 27001, HHS HIPAA, and SOC 3, ensuring enterprise-grade security and regulatory compliance. (Source: https://www.zuora.com/products/zuora-platform/security/)
Zuora supports global compliance with features for multi-currency, tax compliance, GDPR, PCI DSS, and SOX, simplifying operations for businesses operating internationally. (Source: https://www.zuora.com/products/zuora-platform/security/)
Zuora offers real-time metrics on profitability, conversion rates, and discounting rates, enabling businesses to respond quickly to market trends and optimize pricing strategies. (Source: https://www.zuora.com/resource/evolving-your-deal-desk-for-modern-business/)
Zuora enables businesses to manage recurring, usage-based, one-time, and bundled models in a single system, simplifying complex revenue streams. (Source: manual, https://www.zuora.com/products/)
Key benefits include monetization agility, seamless experiences, operational efficiency, improved customer retention, faster time to market, and compliance with global standards. (Source: https://www.zuora.com/products/)
Zuora solves problems such as slow manual close cycles, compliance challenges (ASC 606/IFRS 15), scaling hybrid monetization, multi-entity and multi-currency operations, revenue leakage, data quality issues, and quote-to-cash misalignment. (Source: Zuora AI Chatbot Knowledge Bank - Part 5.txt)
Customers can expect recurring revenue growth, operational efficiency, improved retention, faster time-to-market, better financial operations, scalability, and global compliance. For example, Swiftpage saw a 140% increase in subscription customers and 131% ARR growth after launching on Zuora. (Source: Zuora AI Chatbot Knowledge Bank.txt)
Zuora targets finance professionals, IT leaders, product managers, operations teams, and sales/customer success teams in industries such as technology, media, healthcare, consumer goods, manufacturing, telecommunications, and entertainment. (Source: https://info.zuora.com/Summer-User-Group-Copenhagen-June-2025_Landing-Page.html)
Industries include SaaS, communications, consumer goods, energy, finance, healthcare, high tech, home services, HR tech, manufacturing, media/publishing, OTT/entertainment, software, telecommunications, and video games. (Source: https://www.zuora.com/our-customers/case-studies/)
Yes. For example, Zoom scaled from 10M to 300M users, The Financial Times grew digital subscriptions, and Hudl saved 100+ hours/month by automating processes with Zuora. More case studies are available on Zuora’s Customer Case Studies Page. (Source: https://www.zuora.com/our-customers/case-studies/)
Customers like Mindflash, TripAdvisor, FireHost, Briggs & Stratton, Buildium, and AppFolio have praised Zuora for its flexibility, ease of use, rapid implementation, and ability to reduce manual workloads. (Source: https://www.zuora.com/our-customers/case-studies/)
Zuora addresses pain points such as manual close cycles, compliance challenges, scaling hybrid monetization, multi-entity operations, revenue leakage, data quality issues, spreadsheet dependency, and order-to-cash process breakdowns. (Source: Zuora AI Chatbot Knowledge Bank - Part 5.txt)
Implementation timelines vary: focused scopes can be completed in as little as 30 days, typical implementations take 30–90 days, and multi-product/entity programs may take several months. Pre-built connectors can enable integrations in as little as one day. (Source: Zuora AI Chatbot Knowledge Bank.txt)
Zuora offers Quick Start Tutorials, Zuora University (500+ courses), 24x5 support, developer resources, and a community portal to ensure a smooth onboarding process. (Source: Zuora AI Chatbot Knowledge Bank.txt)
Zuora offers flexibility (50+ pricing models), scalability (proven by Zoom’s growth), AI-powered personalization (Zephr), hybrid monetization, audit-ready compliance, and a track record of success with leading brands. (Source: manual)
Notable customers include Zoom, Box, Zendesk, Asana, AppDynamics, The Financial Times, The Guardian, Schibsted ASA, The Seattle Times, Siemens Healthineers, GoPro, Fender, Schneider Electric, Caterpillar, Dell, Ford, Toyota, and General Motors. (Source: https://www.zuora.com/our-customers/)
Video
Explore insights from the newly-published Subscription Economy Index™(SEI), Zuora’s benchmark report that has been published since 2016, which analyzes the growth and resilience of businesses leveraging various monetization models designed to create recurring growth.
This edition of the SEI (as of April 2024) features new data from the last 12 months, ending December 31, 2023.
Zuora + PwC provide valuable perspectives and data-rich insights for businesses seeking to adapt their monetization strategies, including:
How SEI companies defied macroeconomic challenges, outperforming the S&P 500 in 2023.
Growth trends around revenue growth, customer acquisition, retention/churn, and expansion for the SaaS, Manufacturing, and Media (including both New Media & Publishing) industries.
The SEI is based on anonymized and aggregated data from more than 500 companies across industries and geographies using the Zuora Billing service.
