Streamline your order management processes
Manage and track orders seamlessly throughout the customer lifecycle with Zuora's comprehensive order management solutions. Enhance efficiency and customer satisfaction.
Comprehensive order solutions
Centralize and streamline orders with Zuora's integrated platform.
Omni-channel orders
Create, modify, and renew subscriptions across any channel—CRM, website, app, or partner portal—using Zuora’s centralized subscription order management system. Maintain consistency across sales touchpoints and reduce manual reconciliation errors.
Lifecycle management
Automate subscription amendments and renewals with no IT dependency. Update pricing, terms, or product bundles instantly to keep pace with customer needs, ensuring accuracy from quote to revenue recognition.
Subscription metrics
Track recurring revenue health with real-time metrics such as Monthly Recurring Revenue (MRR), Total Contract Value (TCV), and Total Contracted Billing (TCB). Gain deep insight into billed versus unbilled amounts to improve forecasting and financial visibility.
Financial reporting
Ensure audit-ready accuracy with built-in financial reporting and ASC 606-compliant revenue recognition. Every order change, renewal, or upgrade automatically syncs to accounting for transparent, compliant order-to-revenue reporting.
OMNI-CHANNEL ORDERS
Centralize order management
Zuora’s order management solution centralizes orders from all your sources into one easy-to-manage platform. Create new subscriptions directly within Zuora or ingest orders from quoting, websites, apps, and service partners. This centralization reduces complexity and enhances visibility across your entire order lifecycle.
Automate subscription lifecycle changes with precision
Manage orders throughout the customer lifecycle with ease. Make immediate or scheduled changes without manual work or IT involvement. Update terms, add or remove products, renew subscriptions, and more. This flexibility ensures you can respond quickly to customer needs and market changes.
ORDER METRICS
Track subscription performance with actionable metrics
Gain real-time visibility into recurring revenue health with Zuora’s advanced subscription order metrics. Monitor key indicators such as Monthly Recurring Revenue (MRR), Total Contracted Billing (TCB), and Total Contract Value (TCV) to understand the full financial impact of every order, amendment, or renewal. With unified order-to-revenue tracking, you can forecast growth accurately, identify revenue leakage, and make data-driven business decisions faster.
Ensure accurate, compliant, and audit-ready financial reporting
Ensure accurate and compliant financial reporting with downstream financial reporting capabilities. Capture billed and un-billed amounts and future-dated changes. Provide comprehensive reporting for one-time, recurring, and consumption charges, ensuring your financials are always up-to-date and compliant with accounting standards.
Frequently Asked Questions About Zuora Order Management
What is order management software?
Order management software coordinates and automates the lifecycle of orders—from order capture, validation, fulfillment, fulfillment changes, to invoicing—ensuring that orders are processed reliably, accurately, and at scale.
How does order management software differ from billing software?
Order management software focuses on managing order lifecycles (quotes, amendments, prerequisites, order validation) before billing, while billing software handles invoicing, payment processing, and collections. Together they form a full Order-to-Cash process.
How does Zuora’s order management software work?
Zuora’s order management software is built for subscription, usage, and hybrid models: it captures order intent, applies business logic, routes to billing, and coordinates with collection and AR modules—while ensuring data consistency and orchestration across systems.
How does Zuora automate subscription amendments?
Zuora automates subscription amendments such as upgrades, downgrades, and renewals through configurable workflows. Each change is reflected instantly in billing and revenue schedules, eliminating manual updates and ensuring compliance.
Does Zuora Order Management integrate with Salesforce and ERP systems?
Yes. Zuora Revenue automates all five steps of ASC 606 and IFRS 15 for complex, multi-element contracts. The platform manages SSP allocation, contract modifications, and disclosure reporting — ensuring complete compliance and audit readiness.
Can Zuora Order Management handle modifications (upgrades, downgrades, cancellations)?
Yes. Zuora integrates seamlessly with Salesforce, NetSuite, SAP, and other ERP or CRM systems, enabling unified quote-to-cash and order-to-revenue automation across enterprise environments.
Who uses Zuora Order Management?
Yes, Zuora’s order management software can handle order modifications such as upgrades, downgrades, proration, term changes, or cancellations are handled automatically, and the downstream billing and revenue systems adjust accordingly without manual reconciliation.
How does Zuora’s order management software integrate with billing, payments, and revenue?
Zuora’s order management software integrates directly into its Billing, Payments, and Revenue modules on a unified data model. That means order changes feed automatically into invoices, cash application, and revenue recognition without data silos or reconciliation errors.