SAN FRANCISCO — (BUSINESS WIRE) — Zuora, Inc., the fastest-growing on-demand subscription billing and payments service, announced that its customer, SpiceCSM, an on-demand subscription-based service for customer problem resolution, has improved its ability to manage high volumes of new customer sign ups, manage the billing process for new service upgrades, and track payments for monthly services.
SpiceCSM is leading a next wave of customer support solutions for self service over the web and assisted service through support agents within contact centers — guided self-service and guided agent services. SpiceCSM guided service applications integrate with a customer’s CRM and HelpDesk applications to provide a structured, consistent approach to customer problem resolution. Using Zuora’s Z-Billing service, SpiceCSM can easily grow its business and offer new, personalized pricing and packaging without the worry of how to bill its customers. Zuora makes it possible for SpiceCSM to focus on its core competencies, keep costs low and increase revenues.
Before using Zuora, SpiceCSM’s subscription billing and payment operations were tied to hard-to-manage spreadsheets. Adding new subscribers, getting bills out on time and tracking recurring payments was time consuming and cumbersome. SpiceCSM saved the costs of one full-time billing employee by implementing Zuora.
Zuora also provides SpiceCSM with enhanced levels of reporting on their subscription business. By integrating Zuora with salesforce.com, SpiceCSM is able to easily run and manage subscription billing metrics from the same place it manages sales metrics.
“Zuora has significantly simplified our subscription billing operations,” said Michael Ryan, CEO, SpiceCSM. “There is no better feeling than opening up Zuora to add a brand new customer and in less than five minutes they are in the system, associated to one of our products or services and ready to be billed.”
In April 2009, Zuora launched Z-Billing 2.0, the most powerful and customizable on-demand billing platform available anywhere. Z-Billing is the first billing application designed specifically for subscription companies, giving them the flexibility and power to create, manage, and grow their business. Within one year of launching, Zuora completed its suite of products, including Z-Payments, a complete payment solution built for subscription businesses that includes the ability to accept PayPal payments; Z-Force, the first billing and payment system fully integrated with salesforce.com and 100% native to the Force.com platform; Z-Commerce, the Business Cloud developer platform; and Z-Commerce for Facebook.
Zuora has more than 100 customers, including CVSDude, Marketo, Box.net, and Sun Microsystems.
About Zuora, Inc.
Zuora is the fastest-growing on-demand subscription billing and payment service. The Zuora platform changes the way subscription businesses manage and sell to customers, and allows them to bring new products to market in less time, with less hassle. Zuora is built from the ground up by SaaS industry visionaries and veterans from salesforce.com, WebEx, Accenture, Postini (now Google), and Oracle. The company is based in Redwood City, California. To learn more about Zuora, please visit www.zuora.com.
SpiceCSM is leading a next wave of customer support solutions for self-service over the web and assisted service through support agents within contact centers — guided self-service and guided agent services. SpiceCSM guided service applications integrate with a customer’s CRM and HelpDesk applications to provide a structured, consistent approach to customer problem resolution. The SpiceCSM solutions lower the cost of service delivery for any type of customer service operation — HelpDesks, product support, consumer services – while improving the customer experience. The SpiceCSM applications can be easily built and deployed on a subscriber based (SaaS) platform at low cost of startup and ownership to SpiceCSM customers.