Subscription Billing Leader Zuora Appoints eBay’s Billing Executive, Elizabeth Tse, VP of Customer Operations

July 29, 2009

SAN FRANCISCO, CA — July 29, 2009 — Zuora, Inc., the fastest-growing on-demand subscription billing and payments service, announces the appointment of Elizabeth Tse to its executive management team as Vice President of Customer Operations. Tse currently sits on Zuora’s Advisory Board, bringing 20 years of global experience in e-commerce and financial services and her expertise in developing and leading key business strategies for billing operations.

“We are incredibly fortunate to have someone of Elizabeth’s stature and experience join the Zuora team as we strive to be the de-facto commerce engine for the cloud,” said Tien Tzuo, CEO, Zuora. “Elizabeth has an in-depth understanding of what makes online commerce solutions so important and has been helping guide Zuora’s strategy and direction since it’s founding. Having Elizabeth on board as Vice President of Customer Operations will catapult us towards achieving our business goals.”

Before joining Zuora, Tse worked as VP, Global Billing, Payments & Collections, at eBay, where she was responsible for overseeing worldwide billing operations for the world’s largest online marketplace. Tse held similar executive level positions with Providian Financial (now Chase) where she was Senior Vice President of New Product Development and American Express where she was Marketing Manager.

In her role at Zuora, Tse will manage the Professional Services Group, as well as Customer Support and Care. She will own all customer operations post-sales, including managing Zuora’s entire portfolio of service offerings required to ensure the success of the company’s customers.

“I am excited to be continuing my work with Zuora, now as an executive team member,” said Tse. “Since my work began on the Advisory Board in August 2007, I have been caught up with the entire team’s passion and am continually impressed with the growth Zuora has experienced since the company launched.”

In April 2009, Zuora launched Z-Billing 2.0, the most powerful and customizable on-demand billing platform available anywhere. Z-Billing is the first billing application designed specifically for subscription companies, giving them the flexibility and power to create, manage, and grow their business. Within one year of launching, Zuora completed its suite of products, including Z-Payments, a complete payment solution built for subscription businesses that includes the ability to accept PayPal payments; Z-Force, the first billing and payment system fully integrated with and 100% native to the platform; Z-Commerce, the Business Cloud developer platform; and Z-Commerce for Facebook.

Zuora has more than 100 customers, including CVSDude, Marketo,, and Sun Microsystems.

About Zuora, Inc.

Zuora is the fastest-growing on-demand subscription billing and payment service. The Zuora platform changes the way subscription businesses manage and sell to customers, and allows them to bring new products to market in less time, with less hassle. Zuora is built from the ground up by SaaS industry visionaries and veterans from, WebEx, Accenture, Postini (now Google), and Oracle. The company is based in Redwood City, California. To learn more about Zuora, please visit