New survey by Ovum for Zuora finds 70 percent of businesses plan to shift to subscription model
Sydney, Australia – 13 December 2016 – The Subscription Economy® is set to shift up a gear as a new survey reveals that more than 70 percent of one-time payment businesses are looking to migrate customers to recurring subscription models in the next two-to-three years.
The move toward a subscription billing model is supported by new research that shows Australians and New Zealanders spend an average of $660 AUD per month on subscriptions or recurring goods and services, with Generation-Z (consumers aged 14-25) expected to lift the Subscription Economy’s annual market potential in Australia & New Zealand (ANZ) from $2.4 billion to $2.62 billion in the next four-to-five years.
The survey of 100 enterprises and 300 consumers in Australia and New Zealand (ANZ) was conducted by Ovum Research for Zuora Inc., the world’s leading provider of subscription billing, commerce, and finance solutions.
“Consumers wanting greater control and businesses seeking recurring revenue and a direct relationship with their customer are together creating fertile grounds for this movement towards subscription-based models,” said John Kearney, Managing Director, Asia Pacific, at Zuora.
“Globally, there is a massive shift underway in the way we —as both consumers and businesses —are looking to consume goods and services. We now value the convenience and flexibility of subscribing to services rather than buying products outright.”
While less than one in ten businesses (8 percent) surveyed had a subscription billing system, two-thirds (65 percent) of businesses plan to spend an average five year budget of more than half a million dollars to deploy this technology.
“Compared to the US and Europe, Australian business have been relatively slower to embrace subscriptions or develop a hybrid customer engagement model that can enhance average revenue per user,” said Kearney.
“In the ANZ region, media and entertainment contribute more than one-third (38 percent) of total subscription revenue, but we’re beginning to see strong growth from software-as-a-service (SaaS) companies plus emerging subscriptions-based business within health, education and financial services.”
Despite the positive business sentiment towards subscription-based models, the survey highlighted more than a quarter (27 percent) of consumers were dissatisfied with their current subscription. Lack of flexible options and high cancellation fees are reported as being the major pain points for customers.
Kearney said companies moving to a subscription model should be focused on simplicity and adapting a ‘customer first’ strategy.
“Creating a robust user-friendly experience, and ease of access to unique goods and services, are crucial factors for positive customer sentiment. “Big business has to be on top of pricing and packaging as a strategy to secure market share. Learning from the media industry, including leaders like Fairfax, and from many others around the world, simplicity is going to be key, particularly for the business-to-consumer space.”
Kedar Mohite, Senior Analyst, Media & Broadcast Technology at Ovum, said “The survey points to a shift from nascence to growth within the Subscription Economy, assisted by a surge in adoption by Generation-Y (ages 26-35) and the Silent Generation (ages 71+).
“Close to a third (32 percent) of existing subscription customers are new users who have been utilising subscription services for less than 12 months.In the Netflix era, Generation-Z has been the core global driver for subscription-based goods and services and the ANZ market is no different,” said Mohite.
“The survey results show 75 percent of Generation-Z have been making use of subscriptions for more than two years but we’re now seeing Generation-Y and the Silent Generation embrace the channel thanks to greater disposable income plus increased access to online goods and services,” said Mohite.
Additional survey findings include:
- Generation-Y (ages 26-35) and Baby Boomers (ages 51-70) spend the largest proportion of their average monthly disposable income (7 percent) on subscription or recurring goods and services – close to an average combined household total of $1,130 and an ANZ market potential of $2.4 billion annually
- In the next two-to-three years, more than half (55 percent) of enterprises plan to follow a hybrid direct-to-consumer engagement model, up from 33 percent in 2016
- Almost half (47 percent) of enterprises are looking to change their goods and services pricing due to integration of connected life offerings
- The ANZ Subscription Economy is projected to grow in the range of 2.7 percent annually until 2020. This increase of $260 million is primarily attributed to Generation-Y and Baby Boomers contributing roughly 70 percent of total subscription spend across the ANZ market
The Ovum survey results are further supported by Zuora’s Subscription Economy Index (™) issued in November, which found subscription businesses grew revenues nine times faster than those in the S&P 500 and four times faster than US retail sales over the same period . The fastest growing industry sectors were SaaS, followed by media and telecommunications.
“The Subscription Economy: A Business Transformation” by Tien Tzuo, CEO of Zuora
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About Zuora, Inc.
The Zuora® Relationship Business Management (RBM)™ solution helps enable businesses in any industry to launch or shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, open new revenue streams, and disrupt market segments to gain competitive advantage. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Denver, San Francisco, London, Paris, Beijing, Sydney and Tokyo. Zuora clients come from a wide range of industries, including media, travel services, consumer packaged goods, cloud services, and telecommunications. Clients include Financial Times, Schneider Electric, Box, Honeywell, NCR, RTL, The Guardian, YP.com, BlueJeans, Shutterfly, TripAdvisor and Vivint.
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