Fused Solutions Saves Time and Money with Zuora for Subscription Billing and Payments

October 10, 2014

SAN FRANCISCO, CA — July 27, 2009 — Zuora, Inc., the fastest-growing on-demand subscription billing and payments service, announced Fused Solutions has automated 100% of its recurring billing cycle with Zuora, dramatically reducing costs and creating new business opportunities.

Fused Solutions is the fastest growing technical support contact center providing highly customized and branded in bound support for its global customer base. The company handles over a million calls per year and needed an innovative billing solution to solve the following problems:

  • Inability to easily and efficiently quote, set-up and bill customers based on a variety of skill and time based billing plans
  • Difficultly in managing the various price books, billing methods and products available to customers
  • Siloed information requiring multiple data entry and reentry
  • Legacy telephony billing systems with arcane import and export functionality

Zuora has significantly shortened the company’s billing and invoicing process from 24 hours to mere minutes.

Not only are there huge time-savings, there are also major efficiency improvements. Zuora helped Fused Solutions reduce the occurrence of billing errors with easy management of billing, sales and payment metrics. As well, Zuora seamlessly integrates into the company’s accounting system. Fused Solutions was able to rapidly integrate Z-Billing to its internal systems allowing new clients to be assimilated and deployed more rapidly.

“With numerous pricing plans in place to meet the needs and scale of our customers, we needed a way to easily and efficiently get the bills out. Zuora helped us create a quote to cash model that scales with our billings and growth,” said Michael Ryan, CEO, Fused Solutions. “As well, an added and unexpected benefit is Zuora’s help in providing more accurate and timely sales forecasts, which allows for better staffing and resource planning.”

“Fused Solutions is a great example of a well-established company turning to the cloud to run its subscription-based service. Zuora is creating opportunities for traditional business, making it possible for companies to develop a recurring revenue model and get paid in the cloud,” said Tien Tzuo, CEO, Zuora.

In April 2009, Zuora launched Z-Billing 2.0, the most powerful and customizable on-demand billing platform available anywhere. Z-Billing is the first billing application designed specifically for subscription companies, giving them the flexibility and power to create, manage, and grow their business. Within one year of launching, Zuora completed its suite of products, including Z-Payments, a complete payment solution built for subscription businesses that includes the ability to accept PayPal payments; Z-Force, the first billing and payment system fully integrated with salesforce.com and 100% native to the Force.com platform; Z-Commerce, the Business Cloud developer platform; and Z-Commerce for Facebook.

Zuora has more than 100 customers, including CVSDude, Marketo, Box.net, and Sun Microsystems.

About Zuora, Inc.

Zuora is the fastest-growing on-demand subscription billing and payment service. The Zuora platform changes the way subscription businesses manage and sell to customers, and allows them to bring new products to market in less time, with less hassle. Zuora is built from the ground up by SaaS industry visionaries and veterans from salesforce.com, WebEx, Accenture, Postini (now Google), and Oracle. The company is based in Redwood City, California. To learn more about Zuora, please visit www.zuora.com.

About Fused Solutions, LLC

Fused Solutions is the leading U.S. provider of on-shore 24/7/365 customer support and contact center services for organizations committed to providing world-class customer service leveraging the efficiencies of Business Process Outsourcing (BPO). Founded in January, 2008 with the acquisition of a boutique call center in upstate NY, Fused has become the fastest growing call center of its type in the US. Fused Solutions is the complete technical support/customer service solution in the BPO market. The company is proudly based in Potsdam, NY. For more information, please visit www.fusedsolutions.com.