Chief Customer Officer
Tom Krackeler serves as Chief Customer Officer at Zuora. Tom joined the Zuora executive team in May of 2015 through the acquisition of Frontleaf, a subscriber analytics company where he was a founder and CEO. Tom has 20 years of experience in product leadership at software-as-a-service companies at various stages from startup through IPO. Prior to Zuora, Tom was Vice President and GM at Convio, playing a key role in the company's 2010 IPO. Tom led Product Development and created the Convio Common Ground product line, where he was also responsible for go-to-market and services. Before Convio, Tom spent 7 years as Co-Founder and SVP Products at GetActive Software, which pioneered online fundraising and constituent engagement for charities and nonprofits. For fun Tom likes to go hiking, camping, and bike riding with his family.