Rachel is Zuora’s Director of Customer Experience. She has served customers for over 15 years, and has built and led high-performing, thought-leading, customer-focused teams. Through those endeavors, and as a regular customer herself, she has developed a proven philosophy and methodology for creating Customer Success and for honing an end-to-end Customer Experience that makes customers want to stick around and become advocates. Rachel believes that companies and their customers are only truly successful together, and she understands the building blocks and the details needed to compound that effect.