Cole Cannon manages a national Customer Success team at Zuora. With 8+ years growing fast-paced and dynamic companies, he is responsible for designing and building cross-functional customer success programs including hiring, training and managing new team members. Net Retention is his focus: At two pre-ipo companies, he has been instrumental in increasing upsells and cross-sells by 200% while reducing annual churn 5%+ each year.  He has passion for data and growing technology disruptors, and a dual MS/MBA degree with a focus on tech startups and scalable business models.