About
ZOLL Data Systems is a global leader in healthcare technology dedicated to improving patient outcomes through data-driven innovation and reliability. Its platform connects hospitals, EMS agencies, and health systems with advanced SaaS and enterprise solutions that streamline patient data flow, billing, and reporting, empowering clinicians and administrators with real-time insights that can save lives. Based in Colorado, ZOLL Data Services provides the data infrastructure and analytics backbone that supports emergency response and hospital care worldwide.
Industry:
01
The Challenge
As ZOLL Data Systems expanded its subscription and service-based offerings, its finance team faced growing complexity in collections across multiple regions and stakeholders. With limited visibility, inconsistent processes, and reliance on spreadsheets, overdue payments and inefficiencies were increasingly common.
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The Solution
As a long-time Zuora billing customer, ZOLL Data Systems implemented Zuora Collections to create a unified, automated foundation for recurring revenue. The platform introduced automation and machine learning to streamline collections, enabling proactive engagement, predicting payment delays, and optimizing outreach to customers.
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The Benefits
- Increased recovery of overdue payments through automated emails and proactive communication.
- Reduced manual workload by eliminating reliance on spreadsheets and manual follow-ups.
- Improved visibility into collector activity, customer commitments, and dispute resolution.
- Faster collections and cash forecasting enabled by AI-driven DSO and payment prediction.
- Enhanced customer relationships, shifting collections from combative to collaborative.
Streamlined implementation, with full deployment completed in just four weeks.
“It was really a four-week implementation—two weeks for configuration, two for testing—and then we went live.”
The adoption of Zuora Collections has transformed how ZOLL Data Systems manages its financial operations, bringing structure, visibility, and intelligence to a previously manual process. For the first time, the collections team can track customer commitments, automate follow-ups, and forecast cash flow with accuracy.
Automation has also empowered ZOLL’s collectors to focus on building stronger customer relationships rather than chasing overdue invoices. Early, data-driven reminders keep conversations collaborative instead of confrontational. “Our first email says, ‘This is a gentle reminder that your invoice is past due,’” King explains. “It’s about working together, not pushing.”
With automation managing day-to-day tasks, ZOLL’s finance leaders can take a more strategic view—analyzing payment patterns, improving DSO, and predicting cash flow more accurately. “We’re no longer waiting to see what comes in,” King says. “We can anticipate what cash is on the way and act on delays before they become problems.”
By continuing to invest in Zuora’s automation capabilities, ZOLL Data Systems is setting the foundation for long-term scalability and innovation in healthcare technology. With Zuora as a strategic partner, the company is better equipped than ever to expand globally, optimize performance, and support the clinicians and emergency responders who depend on it every day.
For a company dedicated to saving lives, operational efficiency is more than a financial metric—it’s part of the mission. “It gets cash in the door, which keeps our business healthy,” King laughs, “and ultimately, that helps us keep helping others.”
“We’re not just managing invoices—we’re managing relationships. Zuora helps us do that better every day.”
— Sandy King, Director of Operational Accounting, ZOLL Data Systems
