“Zuora’s ability to meet our rapid go-to-market timelines and its vision for the future of the cloud makes it the ideal partner for Tata.” — Matt Leonard, Product Manager, Cloud Computing

Company Tata Communications
Industry Cloud Infrastructure
Edition Enterprise

  • The Customer

    Tata is a global Infrastructure-as-a-Service provider and a division of Tata Group.

  • The Challenge

    They needed a commerce and billing system that could manage complex cloud metering and provide self-service for customers.

  • The Solution

    Tata deployed Zuora’s commerce and billing platform to let customers sign up online and to gain visibility into daily usage.

  • The Benefits

    Tata launched their first cloud service in half the planned time. Now they process over 70,000 transactions a day in multiple currencies.

“We got Zuora up and running in two months, which was extremely fast for us. Especially compared to what it would take us to modify our internal billing systems.” — Matt Leonard, Product Manager, Cloud Computing

Tata's Story

Zuora enabled Tata to launch their first cloud service, InstaCompute, in record time.

Tata Communications is the Tata Group’s global telecommunications services arm. Their expansive global network provides connectivity to over 200 countries and nearly a million square feet of datacenter and collocation space worldwide.

Tata set out to provide enterprise-scale cloud computing and planned to launch a fully automated, self-provisioned pay-per-use computing and storage solution. This service required Tata to seek a billing partner that was quick to market, flexible, and scalable.

Tata was keen to push InstaCompute to market quickly, to capture the attention of the enterprise market. But Tata’s team realized that their existing payment infrastructure was not adequate to accommodate this new service. They were looking at a lengthy overhaul, which threatened to slow them down in a period when telco’s are aiming to move swiftly into new revenue streams.

To avoid the overhaul, Tata came to Zuora. Tata was able to deploy Zuora’s enterprise subscription billing platform in just 60 days, cutting the planned launch time in half.

Zuora’s platform provided Tata’s customer base the ability to sign up online, daily usage rating, calculations to process over 70,000 transactions a day and a pay-per-use charge model to support billing in multiple currencies. Zuora also offered a metered, cloud based payment system.

Tata can roll out any cloud offering it chooses. Beyond that, they can now automatically generate region-specific invoices in multiple currencies. And they can offer customers 100 percent self-service, with the ability to view usage online in real-time.

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