{"id":204357,"date":"2022-12-22T10:27:59","date_gmt":"2022-12-22T18:27:59","guid":{"rendered":"https:\/\/sboxtest.zuora.com\/guides\/%e3%83%8d%e3%83%83%e3%83%88%e3%81%ae%e5%8f%8e%e7%9b%8a%e7%b6%ad%e6%8c%81%e7%8e%87\/"},"modified":"2026-08-10T07:28:51","modified_gmt":"2026-08-10T14:28:51","slug":"net-revenue-retention","status":"publish","type":"guides","link":"https:\/\/www.zuora.com\/jp\/guides\/net-revenue-retention\/","title":{"rendered":"\u30cd\u30c3\u30c8\u53ce\u76ca\u7d99\u7d9a\u7387"},"featured_media":206406,"parent":0,"template":"page-knowledge-hub.php","content_type":[33293],"geo":[],"growth_initiatives":[],"parent_guide_categories":[32947,32950,33259],"industry":[],"persona":[],"product_line":[33027,33035],"topic":[33278],"class_list":["post-204357","guides","type-guides","status-publish","has-post-thumbnail","hentry","content_type-guide-ja","parent_guide_categories-customer-success-ja","parent_guide_categories-saas-ja","parent_guide_categories-subscription-economy-101-ja","product_line-zuora-billing-ja","product_line-zuora-revenue-ja","topic-business-innovation-ja"],"acf":{"knowledge_hub_title":"\u30cd\u30c3\u30c8\u53ce\u76ca\u7d99\u7d9a\u7387","knowledge_hub_author":"Rebecca Blankenship","knowledge_hub_date":"20221222","knowledge_hub_read_time_label":"2 min read","knowledge_hub_secondary_category":"","knowledge_hub_category":"GUIDES","knowledge_hub_show_summary":true,"knowledge_hub_summary":"<p>\u30cd\u30c3\u30c8\u30fb\u30ec\u30d9\u30cb\u30e5\u30fc\u30fb\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\uff08NRR\uff09\u3068\u306f\u4f55\u304b\u3001\u305d\u3057\u3066\u306a\u305c\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30fb\u30d3\u30b8\u30cd\u30b9\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u306e\u304b\u3002NRR\u306e\u7b97\u51fa\u65b9\u6cd5\u3068\u3001NRR\u3092\u4f38\u3070\u3059\u305f\u3081\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>","knowledge_hub_featured_image":206406,"knowledge_hub_hero_media_content_group":{"knowledge_hub_is_vidyard_video":false,"knowledge_hub_vidyard_video_group":{"vidyard_id":""}},"knowledge_hub_show_toc":true,"toc_card_title":"Why Zuora?","toc_card_description":"From subscriptions and hybrid bundles to complex usage and AI tokens, Zuora has the right solutions to solve the biggest CFO challenges with one monetization platform.","toc_cta_label":"Watch demo","toc_cta_link":"https:\/\/www.zuora.com\/resources\/demo-on-demand\/","knowledge_hub_content":[{"acf_fc_layout":"knowledge_hub_intro","title":"","content":"\u512a\u308c\u305f\u7d4c\u55b6\u611f\u899a\u3092\u304a\u6301\u3061\u306e\u4e8b\u696d\u30aa\u30fc\u30ca\u30fc\u3067\u3042\u308c\u3070\u3001\u3059\u3067\u306b\u3054\u5b58\u3058\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u304c\u3001\u6539\u3081\u3066\u7533\u3057\u4e0a\u3052\u307e\u3059\u3002\u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97\u306f\u3001\u4e8b\u696d\u53ce\u76ca\u3092\u5897\u3084\u3059\u3046\u3048\u3067\u6700\u3082\u8cbb\u7528\u5bfe\u52b9\u679c\u306e\u9ad8\u3044\u65b9\u6cd5<i>\u3067\u306f\u3042\u308a\u307e\u305b\u3093<\/i>\u3002\u3082\u3061\u308d\u3093\u9867\u5ba2\u7372\u5f97\u306f\u91cd\u8981\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u65e2\u5b58\u9867\u5ba2\u3092\u7dad\u6301\u3057\u3001\u7d99\u7d9a\u7684\u306b\u8ca9\u58f2\u3059\u308b\u307b\u3046\u304c\u3001\u30b3\u30b9\u30c8\u3092\u6291\u3048\u306a\u304c\u3089\u3088\u308a\u5927\u304d\u306a\u53ce\u76ca\u3092\u5f97\u3089\u308c\u307e\u3059\u3002\u305d\u3053\u3067\u91cd\u8981\u306b\u306a\u308b\u306e\u304c\u3001Net Revenue Retention\uff08NRR\uff09\u3067\u3059\u3002\n\n\nNRR\u306f\u3001\u4e00\u5b9a\u671f\u9593\u306b\u304a\u3044\u3066\u65e2\u5b58\u9867\u5ba2\u304b\u3089\u3069\u308c\u3060\u3051\u306e\u7d99\u7d9a\u53ce\u76ca\u3092\u7dad\u6301\u30fb\u5275\u51fa\u3067\u304d\u305f\u304b\u3092\u3001\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9\u3084\u89e3\u7d04\u306b\u3088\u308b\u6e1b\u53ce\u3068\u6bd4\u8f03\u3057\u3066\u6e2c\u5b9a\u3057\u307e\u3059\u3002NRR\uff08\u30cd\u30c3\u30c8\u53ce\u76ca\u7dad\u6301\u7387\uff09\u3092\u7b97\u51fa\u3059\u308b\u3053\u3068\u3067\u3001\u9577\u671f\u7684\u306b\u4e8b\u696d\u304c\u5b58\u7d9a\u3057\u6210\u9577\u3057\u3066\u3044\u304f\u305f\u3081\u306b\u5341\u5206\u306a\u9867\u5ba2\u3092\u7dad\u6301\u3067\u304d\u3066\u3044\u308b\u304b\u3092\u3001\u3088\u308a\u7684\u78ba\u306b\u628a\u63e1\u3067\u304d\u307e\u3059\u3002\n\n\n\u672c\u8a18\u4e8b\u3067\u306f\u3001SaaS\u4f01\u696d\u306b\u3068\u3063\u3066NRR\u304c\u91cd\u8981\u6307\u6a19\u3067\u3042\u308b\u7406\u7531\u3092\u3001\u4ee5\u4e0b\u306e\u5185\u5bb9\u3068\u3068\u3082\u306b\u6398\u308a\u4e0b\u3052\u3066\u3044\u304d\u307e\u3059\u3002\n\n\n\n<ul>\n<li aria-level=\"1\">NRR\u306e\u6982\u8981\u3068\u3001\u4e8b\u696d\u6210\u9577\u306b\u6d3b\u7528\u3059\u308b\u65b9\u6cd5<\/li>\n<li aria-level=\"1\">\u30b7\u30f3\u30d7\u30eb\u306a\u6570\u5f0f\u3092\u7528\u3044\u305fNRR\u306e\u7b97\u51fa\u65b9\u6cd5<\/li>\n<li aria-level=\"1\">NRR\uff08\u30cd\u30c3\u30c8\u53ce\u76ca\u7dad\u6301\u7387\uff09\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u65bd\u7b56<\/li>\n<li aria-level=\"1\">Net Revenue Retention\u3068Gross Revenue Retention\u306e\u9055\u3044<\/li>\n<\/ul><p>\u3055\u3063\u305d\u304f\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\uff01<\/p><p><a href=\"\/jp?p=204357#section1\">Net Revenue Retention\u3068\u306f\uff1f<\/a><\/p><p><a href=\"\/jp?p=204357#section2\">Net Revenue Retention\u304c\u91cd\u8981\u306a\u7406\u7531<\/a><\/p><p><a href=\"\/jp?p=204357#section3\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u628a\u63e1\u3059\u308b<\/a><\/p><p><a href=\"\/jp?p=204357#section4\">\u6226\u7565\u7684\u306b\u65b0\u898f\u9867\u5ba2\u3092\u7372\u5f97\u3059\u308b<\/a><\/p><p><a href=\"\/jp?p=204357#section5\">\u9867\u5ba2\u7dad\u6301\u3068\u30c1\u30e3\u30fc\u30f3\u306b\u95a2\u3059\u308b\u8ab2\u984c\u3092\u7279\u5b9a\u3059\u308b<\/a><\/p><p><a href=\"\/jp?p=204357#section6\">\u4e8b\u696d\u306e\u8ca1\u52d9\u5065\u5168\u6027\u3068\u6210\u9577\u3092\u4e88\u6e2c\u3059\u308b<\/a><\/p><p><a href=\"\/jp?p=204357#section7\">\u9867\u5ba2\u304c\u30b5\u30fc\u30d3\u30b9\u306b\u9577\u671f\u7684\u4fa1\u5024\u3092\u898b\u51fa\u3057\u3066\u3044\u308b\u304b\u3092\u3088\u308a\u6b63\u78ba\u306b\u5224\u65ad\u3059\u308b<\/a><\/p><p><a href=\"\/jp?p=204357#section8\">Net Revenue Retention\u306b\u5f71\u97ff\u3059\u308b\u8981\u56e0<\/a><\/p><p><a href=\"\/jp?p=204357#section9\">\u9867\u5ba2\u30c1\u30e3\u30fc\u30f3<\/a><\/p><p><a href=\"\/jp?p=204357#section10\">\u9867\u5ba2\u751f\u6daf\u4fa1\u5024<\/a><\/p><p><a href=\"\/jp?p=204357#section11\">\u30b0\u30ed\u30b9\u53ce\u76ca<\/a><\/p><p><a href=\"\/jp?p=204357#section12\">\u4fa1\u683c\u8a2d\u5b9a\u30fb\u30d1\u30c3\u30b1\u30fc\u30b8\u6226\u7565<\/a><\/p><p><a href=\"\/jp?p=204357#section13\">Net Revenue Retention\u306e\u7b97\u51fa\u65b9\u6cd5<\/a><\/p><p><a href=\"\/jp?p=204357#section14\">NRR\u8a08\u7b97\u30c4\u30fc\u30eb \u2013 Excel\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/a><\/p><p><a href=\"\/jp?p=204357#section15\">SaaS\u4f01\u696d\u306b\u304a\u3051\u308b\u9069\u5207\u306aNet Revenue Retention\u7387\u3068\u306f\uff1f<\/a><\/p><p><a href=\"\/jp?p=204357#section16\">Net Revenue Retention\u3092\u6539\u5584\u3059\u308b\u65b9\u6cd5<\/a><\/p><p><a href=\"\/jp?p=204357#section17\">\u9867\u5ba2\u30c1\u30e3\u30fc\u30f3\u3092\u6291\u3048\u3001Net Revenue Retention\u3092\u6539\u5584\u3059\u308b\u65b9\u6cd5<\/a><\/p><p><a href=\"\/jp?p=204357#section18\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\uff08CS\uff09\u30c1\u30fc\u30e0\u306b\u6295\u8cc7\u3059\u308b<\/a><\/p><p><a href=\"\/jp?p=204357#section19\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u6539\u5584\u3059\u308b<\/a><\/p><p><a href=\"\/jp?p=204357#section20\">\u30a4\u30f3\u30bb\u30f3\u30c6\u30a3\u30d6\u3092\u63d0\u4f9b\u3059\u308b<\/a><\/p><p><a href=\"\/jp?p=204357#section21\">\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5f37\u5316\u3059\u308b<\/a><\/p><p><a href=\"\/jp?p=204357#section22\">\u88fd\u54c1\u3092\u5b9a\u671f\u7684\u306b\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3057\u6539\u5584\u3059\u308b<\/a><\/p><p><a href=\"\/jp?p=204357#section23\">\u62e1\u5f35\uff08Expansion\uff09\u3092\u5897\u3084\u3057\u3001Net Revenue Retention\u3092\u6539\u5584\u3059\u308b\u65b9\u6cd5<\/a><\/p><p><a href=\"\/jp?p=204357#section24\">\u65b0\u3057\u3044\u30d7\u30ec\u30df\u30a2\u30e0\u6a5f\u80fd\u3092\u5c0e\u5165\u3059\u308b<\/a><\/p><p><a href=\"\/jp?p=204357#section25\">\u5272\u5f15\u3092\u63d0\u4f9b\u3059\u308b<\/a><\/p><p><a href=\"\/jp?p=204357#section26\">\u30d0\u30f3\u30c9\u30eb\u3092\u4f5c\u6210\u3059\u308b<\/a><\/p><p><a href=\"\/jp?p=204357#section28\">\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9\u3092\u9632\u304e\u3001Net Revenue Retention\u3092\u6539\u5584\u3059\u308b\u65b9\u6cd5<\/a><\/p><p><a href=\"\/jp?p=204357#section29\">\u5e74\u984d\u8ab2\u91d1\u3092\u4fc3\u9032\u3059\u308b<\/a><\/p><p><a href=\"\/jp?p=204357#section30\">\u6700\u3082\u4fa1\u5024\u306e\u9ad8\u3044\u6a5f\u80fd\u3092\u8a34\u6c42\u3059\u308b<\/a><\/p><p><a href=\"\/jp?p=204357#section31\">\u9867\u5ba2\u306b\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9\u7406\u7531\u3092\u5c0b\u306d\u308b<\/a><\/p><p><a href=\"\/jp?p=204357#section32\">Net Revenue Retention\u3068Gross Revenue Retention\u306e\u6bd4\u8f03<\/a><\/p><p><a href=\"\/jp?p=204357#section33\">Net Revenue Retention\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\uff08CS\uff09<\/a><\/p><p><a href=\"\/jp?p=204357#section34\">Net Revenue Retention\u306e\u30c8\u30e9\u30c3\u30ad\u30f3\u30b0\u306b\u304a\u3051\u308b\u8ab2\u984c<\/a><\/p><p><a href=\"\/jp?p=204357#section35\">NRR\u306f\u8ab0\u304c\u30aa\u30fc\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u6301\u3064\u3079\u304d\u304b<\/a><\/p><p><a href=\"\/jp?p=204357#section36\">NRR\u306f\u9867\u5ba2\u4e2d\u5fc3\u306e\u6307\u6a19<\/a><\/p><p><a href=\"\/jp?p=204357#section37\">\u30c1\u30fc\u30e0\u898f\u6a21\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3001\u9867\u5ba2\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u304cNRR\u306b\u4e0e\u3048\u308b\u5f71\u97ff<\/a><\/p><p><a href=\"\/jp?p=204357#section38\">\u8981\u70b9<\/a><\/p>","include_in_toc":false},{"acf_fc_layout":"knowledge_hub_text_block","title":"Net Revenue Retention\u3068\u306f\uff1f","content":"Net Revenue Retention\u306f\u3001\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u578bSaaS\u4f01\u696d\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u6307\u6a19\u3067\u3059\u3002\u6708\u6b21\u307e\u305f\u306f\u5e74\u6b21\u306a\u3069\u3001\u7279\u5b9a\u671f\u9593\u306b\u304a\u3044\u3066\u65e2\u5b58\u9867\u5ba2\u304b\u3089\u7dad\u6301\u3067\u304d\u305f\u53ce\u76ca\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002\n\n\n<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.zuora.com\/wp-content\/uploads\/2022\/12\/net_revenue_retention_meaning-640x360.png\" alt=\"\u65e2\u5b58\u9867\u5ba2\u304b\u3089\u6642\u9593\u306e\u7d4c\u904e\u3068\u3068\u3082\u306b\u7dad\u6301\u3067\u304d\u305f\u53ce\u76ca\u3092\u6e2c\u308b\u91cd\u8981\u6307\u6a19\u3067\u3042\u308bNet Revenue Retention\u3092\u89e3\u8aac\u3059\u308b\u30a4\u30e9\u30b9\u30c8\u3002\" width=\"640\" height=\"360\" srcset=\"https:\/\/www.zuora.com\/wp-content\/uploads\/2022\/12\/net_revenue_retention_meaning-640x360.png 640w, https:\/\/www.zuora.com\/wp-content\/uploads\/2022\/12\/net_revenue_retention_meaning-1280x720.png 1280w, https:\/\/www.zuora.com\/wp-content\/uploads\/2022\/12\/net_revenue_retention_meaning-768x432.png 768w, https:\/\/www.zuora.com\/wp-content\/uploads\/2022\/12\/net_revenue_retention_meaning-1536x864.png 1536w, https:\/\/www.zuora.com\/wp-content\/uploads\/2022\/12\/net_revenue_retention_meaning.png 1920w\" sizes=\"(max-width: 640px) 100vw, 640px\"\/>\n\n\n\u3082\u3057\u8cb4\u793e\u304c\u30c1\u30e3\u30fc\u30f3\u306b\u60a9\u3093\u3067\u3044\u308b\u5834\u5408\u3001\u305d\u308c\u306f\u9867\u5ba2\u304c\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u4e0d\u6e80\u3092\u62b1\u3044\u3066\u3044\u308b\u5146\u5019\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002Net Revenue Retention\u306f\u3001\u9867\u5ba2\u7dad\u6301\u306b\u95a2\u3059\u308b\u8ab2\u984c\u3084\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u6539\u5584\u304c\u5fc5\u8981\u306a\u9818\u57df\u3092\u7279\u5b9a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\n\n\n\u8cb4\u793e\u306eNet Revenue Retention\u3092\u7b97\u51fa\u3059\u308b\u969b\u306b\u306f\u3001\u4ee5\u4e0b\u306e4\u3064\u306e\u91cd\u8981\u8981\u7d20\u3092\u8003\u616e\u3057\u307e\u3059\u3002\n\n\n\n<ol>\n<li aria-level=\"1\">\u7d99\u7d9a\u53ce\u76ca\uff08<a href=\"https:\/\/www.zuora.com\/billing-topics\/monthly-recurring-revenue-definition\" target=\"_blank\" rel=\"noopener\">\u6708\u6b21<\/a>\u307e\u305f\u306f<a href=\"https:\/\/www.zuora.com\/billing-topics\/annual-recurring-revenue\/\" target=\"_blank\" rel=\"noopener\">\u5e74\u6b21<\/a>\uff09<\/li>\n<li aria-level=\"1\">\u62e1\u5f35\u53ce\u76ca\uff08\u30a2\u30c3\u30d7\u30bb\u30eb\u304a\u3088\u3073\u30af\u30ed\u30b9\u30bb\u30eb\u306b\u3088\u308b\uff09<\/li>\n<li aria-level=\"1\">\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9\u306b\u3088\u308b\u6e1b\u53ce<\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/www.zuora.com\/jp\/?post_type=guides&amp;p=329706\" target=\"_blank\" rel=\"noopener\">\u9867\u5ba2\u30c1\u30e3\u30fc\u30f3<\/a>\u306b\u3088\u308b\u6e1b\u53ce<\/li>\n<\/ol>\n\n\n\n\n\n\n\n\nnet negative churn rate\uff08\u30cd\u30c3\u30c8\u30fb\u30cd\u30ac\u30c6\u30a3\u30d6\u30fb\u30c1\u30e3\u30fc\u30f3\u7387\uff09\u3084net dollar retention rate\uff08\u30cd\u30c3\u30c8\u30fb\u30c0\u30e9\u30fc\u30fb\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u7387\uff09\u3092\u3054\u5b58\u3058\u3067\u3042\u308c\u3070\u3001NRR\u3068\u4f3c\u3066\u3044\u308b\u3068\u611f\u3058\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u5b9f\u969b\u3001\u305d\u306e\u3068\u304a\u308a\u3067\u3059\u3002\u3053\u308c\u30893\u3064\u306e\u7528\u8a9e\u306f\u76f8\u4e92\u306b\u7f6e\u304d\u63db\u3048\u3066\u4f7f\u308f\u308c\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u3067\u306f\u3001\u305d\u3082\u305d\u3082\u306a\u305c\u3053\u306e\u6307\u6a19\u3092\u91cd\u8996\u3059\u3079\u304d\u306a\u306e\u3067\u3057\u3087\u3046\u304b\u3002","show_striped_bar":false,"related_post":null,"include_in_toc":true},{"acf_fc_layout":"knowledge_hub_text_block","title":"Net Revenue Retention\u304c\u91cd\u8981\u306a\u7406\u7531","content":"Net Revenue Retention\u306f\u3001SaaS\u304a\u3088\u3073\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u578b\u4f01\u696d\u306e\u4e8b\u696d\u5065\u5168\u6027\u3092\u6e2c\u308b\u305f\u3081\u306e\u3001<a href=\"https:\/\/www.mckinsey.com\/industries\/technology-media-and-telecommunications\/our-insights\/saas-and-the-rule-of-40-keys-to-the-critical-value-creation-metric\" target=\"_blank\" rel=\"noopener\">\u9867\u5ba2\u6210\u529f\uff08Customer Success\uff09\u306b\u304a\u3051\u308b\u91cd\u8981KPI<\/a>\u306e\u4e00\u3064\u3067\u3059\u3002\u4e8b\u696d\u306e\u62e1\u5f35\u3001\u6210\u9577\u3001\u7dad\u6301\uff08\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\uff09\u306b\u95a2\u3059\u308b\u6307\u6a19\u3092\u793a\u3057\u307e\u3059\u3002\n\n\nSaaS\u4f01\u696d\u3068\u3057\u3066\u3001NRR\u3092\u4ee5\u4e0b\u306e\u76ee\u7684\u3067\u8ffd\u8de1\u3057\u307e\u3059\u3002\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<h3>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u628a\u63e1\u3059\u308b<\/h3>\n\n\n\nNet Revenue Retention\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3001\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3001\u30c1\u30e3\u30fc\u30f3\u306b\u95a2\u3059\u308b\u8ab2\u984c\u3084\u50be\u5411\u3092\u628a\u63e1\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\n\n\n\n\n\n\n\n\n\n\n\n<h3>\u6226\u7565\u7684\u306b\u65b0\u898f\u9867\u5ba2\u3092\u7372\u5f97\u3059\u308b<\/h3>\n\n\n\n\n\n\n\n\n\u9867\u5ba2\u304c\u8cb4\u793e\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u6e80\u8db3\u3057\u3066\u3044\u308b\u5834\u5408\u3001\u7d39\u4ecb\u3084\u63a8\u5968\u306e\u5f37\u529b\u306a\u6e90\u6cc9\u3068\u3057\u3066\u306e\u30dd\u30b8\u30b7\u30e7\u30f3\u3092\u78ba\u7acb\u3067\u304d\u307e\u3059\u3002\n\n\nNRR\u304c\u9ad8\u3044\u3053\u3068\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5f37\u3044\u6307\u6a19\u3067\u3059\u3002\u540c\u6642\u306b\u3001\u65b0\u898f\u9867\u5ba2\u3092\u60f9\u304d\u3064\u3051\u308b\u529b\u306e\u6307\u6a19\u306b\u3082\u306a\u308a\u307e\u3059\u3002\u65e2\u5b58\u9867\u5ba2\u304c\u7d99\u7d9a\u3057\u3066\u53d6\u5f15\u3057\u3066\u3044\u308b\u4e8b\u5b9f\u306f\u3001\u898b\u8fbc\u307f\u9867\u5ba2\u306b\u597d\u5370\u8c61\u3092\u4e0e\u3048\u3001\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<h3>\u9867\u5ba2\u7dad\u6301\u3068\u30c1\u30e3\u30fc\u30f3\u306b\u95a2\u3059\u308b\u8ab2\u984c\u3092\u7279\u5b9a\u3059\u308b<\/h3>\n\n\n\nNRR\u306e\u4f4e\u4e0b\u306f\u3001\u9867\u5ba2\u7dad\u6301\u3084\u30c1\u30e3\u30fc\u30f3\u306b\u95a2\u3059\u308b\u6f5c\u5728\u7684\u306a\u8ab2\u984c\u306e\u65e9\u671f\u8b66\u6212\u30b7\u30b0\u30ca\u30eb\u3068\u306a\u308a\u5f97\u307e\u3059\u3002Net Revenue Retention\u3092\u7d99\u7d9a\u7684\u306b\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3059\u308b\u3053\u3068\u3067\u3001\u3053\u308c\u3089\u306e\u8ab2\u984c\u3092\u65e9\u671f\u306b\u7279\u5b9a\u3057\u3001\u5bfe\u51e6\u3067\u304d\u307e\u3059\u3002\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<h3>\u4e8b\u696d\u306e\u8ca1\u52d9\u5065\u5168\u6027\u3068\u6210\u9577\u3092\u4e88\u6e2c\u3059\u308b<\/h3>\n\n\n\nNet Revenue Retention\u304c\u4e00\u8cab\u3057\u3066\u9ad8\u6c34\u6e96\u3067\u63a8\u79fb\u3057\u3066\u3044\u308b\u3053\u3068\u306f\u3001\u4e8b\u696d\u306e\u8ca1\u52d9\u5065\u5168\u6027\u306b\u95a2\u3059\u308b\u6709\u76ca\u306a\u793a\u5506\u3092\u5f97\u308b\u305f\u3081\u306e\u6307\u6a19\u3068\u306a\u308a\u5f97\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u793a\u5506\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4e8b\u696d\u6210\u9577\u3092\u3088\u308a\u6b63\u78ba\u306b\u4e88\u6e2c\u3067\u304d\u307e\u3059\u3002\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<h3>\u9867\u5ba2\u304c\u30b5\u30fc\u30d3\u30b9\u306b\u9577\u671f\u7684\u4fa1\u5024\u3092\u898b\u51fa\u3057\u3066\u3044\u308b\u304b\u3092\u3088\u308a\u6b63\u78ba\u306b\u5224\u65ad\u3059\u308b<\/h3>\n\n\n\n\u9867\u5ba2\u306e\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3084\u30c1\u30e3\u30fc\u30f3\u306e\u50be\u5411\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u4fa1\u5024\u306b\u3064\u3044\u3066\u591a\u304f\u3092\u793a\u3057\u307e\u3059\u3002\u7279\u306b\u3001\u9867\u5ba2\u304c\u652f\u6255\u984d\u306b\u898b\u5408\u3046\u4fa1\u5024\u3092\u7d99\u7d9a\u3057\u3066\u5f97\u3066\u3044\u308b\u5834\u5408\u3001\u53d6\u5f15\u3092\u7d9a\u3051\u305f\u3044\u3068\u8003\u3048\u307e\u3059\u3002\u4e00\u65b9\u3001\u305d\u306e\u4fa1\u5024\u3092\u5f97\u3089\u308c\u306a\u304f\u306a\u308b\u3068\u89e3\u7d04\uff08\u30c1\u30e3\u30fc\u30f3\uff09\u306b\u81f3\u308a\u307e\u3059\u3002NRR\u304c\u9ad8\u3044\u307b\u3069\u3001\u9867\u5ba2\u304c\u9577\u671f\u7684\u4fa1\u5024\u3092\u5f97\u3066\u30b5\u30fc\u30d3\u30b9\u3092\u7d99\u7d9a\u5229\u7528\u3057\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u3068\u8a00\u3048\u307e\u3059\u3002NRR\u304c\u4f4e\u3044\u5834\u5408\u306f\u3001\u9867\u5ba2\u304c\u9577\u671f\u7684\u4fa1\u5024\u3092\u898b\u51fa\u305b\u3066\u3044\u306a\u3044\u53ef\u80fd\u6027\u3092\u793a\u5506\u3057\u307e\u3059\u3002","show_striped_bar":false,"related_post":null,"include_in_toc":true},{"acf_fc_layout":"knowledge_hub_text_block","title":"Net Revenue Retention\u306b\u5f71\u97ff\u3059\u308b\u8981\u56e0","content":"\u4ee5\u4e0b\u306e\u8981\u56e0\u304c\u3001SaaS\u4f01\u696d\u306eNet Revenue Retention\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<h3>\u9867\u5ba2\u30c1\u30e3\u30fc\u30f3<\/h3>\n\n\n\n\u3053\u308c\u306f\u3001\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u3092\u89e3\u7d04\u3057\u305f\u3001\u307e\u305f\u306f\u8cb4\u793e\u3068\u306e\u53d6\u5f15\u3092\u505c\u6b62\u3057\u305f\u30e6\u30fc\u30b6\u30fc\uff0f\u9867\u5ba2\u306e\u5272\u5408\u3067\u3059\u3002\u30c1\u30e3\u30fc\u30f3\u304c\u9ad8\u3044\u307b\u3069\u3001\u30cd\u30c3\u30c8\u53ce\u76ca\u306f\u4f4e\u4e0b\u3057\u307e\u3059\u3002<a href=\"https:\/\/hbr.org\/2014\/10\/the-value-of-keeping-the-right-customers\" target=\"_blank\" rel=\"noopener\">\u7814\u7a76<\/a>\u306b\u3088\u308b\u3068\u3001\u30c1\u30e3\u30fc\u30f3\u30925%\u524a\u6e1b\u3059\u308b\u3053\u3068\u3067\u3001\u5229\u76ca\u309225%\u301c95%\u62bc\u3057\u4e0a\u3052\u3089\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\n\n\n\n\n\n\n\n\n\n\n\n<h3>\u9867\u5ba2\u751f\u6daf\u4fa1\u5024<\/h3>\n\n\n\n\n\n\n\n\n\u3053\u308c\u306f\u3001\u9867\u5ba2\u304c\u8cb4\u793e\u3068\u53d6\u5f15\u3092\u7d99\u7d9a\u3059\u308b\u671f\u9593\uff08\u30e9\u30a4\u30d5\u30bf\u30a4\u30e0\uff09\u3092\u901a\u3058\u3066\u3001\u3069\u308c\u3060\u3051\u306e\u53ce\u76ca\u3092\u751f\u307f\u51fa\u3059\u3068\u898b\u8fbc\u307e\u308c\u308b\u304b\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002\u65e2\u5b58\u9867\u5ba2\u3078\u306e\u30a2\u30c3\u30d7\u30bb\u30eb\uff0f\u30af\u30ed\u30b9\u30bb\u30eb\u3084\u30ea\u30d4\u30fc\u30c8\u8cfc\u5165\u306e\u53ef\u80fd\u6027\u306b\u5f71\u97ff\u3059\u308b\u305f\u3081\u3001\u53ce\u76ca\u7dad\u6301\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u5f97\u307e\u3059\u3002LTV\u304c\u9ad8\u3044\u307b\u3069\u3001\u9867\u5ba2\u304c\u8cb4\u793e\u306b\u3088\u308a\u591a\u304f\u306e\u53ce\u76ca\u3092\u3082\u305f\u3089\u3059\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u3001\u7d50\u679c\u3068\u3057\u3066NRR\u3082\u9ad8\u304f\u306a\u308a\u3084\u3059\u3044\u3068\u8a00\u3048\u307e\u3059\u3002\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<h3>\u30b0\u30ed\u30b9\u53ce\u76ca<\/h3>\n\n\n\n\u3053\u308c\u306f\u3001\u62e1\u5f35\uff08Expansion\uff09\u3084\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3092\u8003\u616e\u305b\u305a\u306b\u3001\u9867\u5ba2\u304b\u3089\u7dad\u6301\u3067\u304d\u305f\u53ce\u76ca\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002\u30b0\u30ed\u30b9\u53ce\u76ca\u304c\u9ad8\u3044\u3053\u3068\u306f\u3001\u65e2\u5b58\u9867\u5ba2\u304b\u3089\u3088\u308a\u591a\u304f\u306e\u53ce\u76ca\u3092\u5f97\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u3001NRR\u306b\u3082\u30d7\u30e9\u30b9\u306b\u4f5c\u7528\u3057\u5f97\u307e\u3059\u3002\u306a\u304a\u3001\u3053\u308c\u306f\u4e8b\u696d\u5229\u76ca\u306e\u5b9f\u8cea\u7684\u306a\u4fa1\u5024\u3092\u53cd\u6620\u3059\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002","show_striped_bar":false,"related_post":null,"include_in_toc":true},{"acf_fc_layout":"knowledge_hub_text_block","title":"\u4fa1\u683c\u8a2d\u5b9a\u30fb\u30d1\u30c3\u30b1\u30fc\u30b8\u6226\u7565","content":"\u67d4\u8edf\u3067\u3001\u500b\u5225\u6700\u9069\u5316\u3055\u308c\u3001\u4ed8\u52a0\u4fa1\u5024\u306e\u3042\u308b\u4fa1\u683c\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u7dad\u6301\u3092\u4fc3\u9032\u3057\u3001Net Revenue Retention\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002McKinsey\u306e<a href=\"https:\/\/www.mckinsey.com\/~\/media\/mckinsey\/business%20functions\/marketing%20and%20sales\/our%20insights\/ebook%20the%20hidden%20power%20of%20pricing%20how%20b2b%20companies%20can%20unlock%20profit\/the-hidden-power-of-pricing.pdf\" target=\"_blank\" rel=\"noopener\">\u7814\u7a76<\/a>\u3067\u306f\u3001\u4fa1\u683c\u8a2d\u5b9a\u3092\u4f53\u7cfb\u7684\u306b\u6539\u5584\u3059\u308b\u3053\u3068\u3067\u3001\u53ce\u76ca\u6027\u306b\u6301\u7d9a\u7684\u306a\u5f71\u97ff\u3092\u53ca\u307c\u3057\u5f97\u308b\u3053\u3068\u304c\u793a\u3055\u308c\u3066\u3044\u307e\u3059\u3002","show_striped_bar":false,"related_post":null,"include_in_toc":true},{"acf_fc_layout":"knowledge_hub_text_block","title":"Net Revenue Retention\u306e\u7b97\u51fa\u65b9\u6cd5","content":"Net Revenue Retention\u3092\u7b97\u51fa\u3059\u308b\u306b\u306f\u3001\u307e\u305a\u5bfe\u8c61\u671f\u9593\u306e\u7d99\u7d9a\u53ce\u76ca\u3092\u78ba\u5b9a\u3055\u305b\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u7d99\u7d9a\u9867\u5ba2\u304b\u3089\u6708\u6b21\u307e\u305f\u306f\u5e74\u6b21\u3067\u53d7\u3051\u53d6\u308b\u3068\u898b\u8fbc\u307e\u308c\u308b\u7dcf\u53ce\u76ca\u3067\u3059\u3002\n\n\nNRR\u306e\u6570\u5f0f\uff1a\n\n\nNRR = (Starting MRR + Expansion \u2013 Churn \u2013 Downgrades \/ Starting MRR) x 100\n\n\n\n\u7d99\u7d9a\u53ce\u76ca\u306e\u6570\u5024\u304c\u628a\u63e1\u3067\u304d\u305f\u3089\u3001\u30a2\u30c3\u30d7\u30bb\u30eb\u3084\u30af\u30ed\u30b9\u30bb\u30eb\u306a\u3069\u306e\u62e1\u5f35\u306b\u3088\u308b\u8ffd\u52a0\u53ce\u76ca\u3092\u52a0\u3048\u307e\u3059\u3002\u6b21\u306b\u3001\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9\u304a\u3088\u3073\u9867\u5ba2\u30c1\u30e3\u30fc\u30f3\u306b\u3088\u3063\u3066\u5931\u308f\u308c\u305f\u53ce\u76ca\u3092\u5dee\u3057\u5f15\u304d\u307e\u3059\u3002\n\n\n\u4f8b1\uff1aNRR\u304c\u9ad8\u3044\u30b1\u30fc\u30b9\n\n\n\u4f8b\u3048\u3070\u3001\u5f53\u6708\u306e\u958b\u59cb\u6642\u70b9\u3067MRR\u304c$100,000\u3067\u3042\u308b\u3068\u4eee\u5b9a\u3057\u307e\u3059\u3002\u6b21\u306b\u3001\u65e2\u5b58\u9867\u5ba2\u3078\u306e\u30a2\u30c3\u30d7\u30bb\u30eb\u3068\u30af\u30ed\u30b9\u30bb\u30eb\u306b\u3088\u308a\u8ffd\u52a0\u53ce\u76ca\u3068\u3057\u3066$10,000\u3092\u5275\u51fa\u3067\u304d\u305f\u3068\u3057\u307e\u3059\u3002\u4e00\u65b9\u3067\u3001\u5f53\u6708\u306e\u9867\u5ba2\u30c1\u30e3\u30fc\u30f3\u7387\u306f5%\u3067\u3042\u308a\u3001\u6708\u6b21\u53ce\u76ca\u3092$5,000\u5931\u3044\u307e\u3057\u305f\u3002\u3055\u3089\u306b\u3001\u4e00\u90e8\u306e\u9867\u5ba2\u304c\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u3092\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9\u3057\u305f\u305f\u3081\u3001$2,000\u3092\u5931\u3044\u307e\u3057\u305f\u3002\n\n\n\u3053\u306e\u30b1\u30fc\u30b9\u306b\u304a\u3051\u308bNet Revenue Retention\u7387\u306f\u3069\u306e\u3088\u3046\u306b\u7b97\u51fa\u3059\u308c\u3070\u3088\u3044\u3067\u3057\u3087\u3046\u304b\u3002\u7c21\u5358\u3067\u3059\u3002\u6b21\u306e\u30b7\u30f3\u30d7\u30eb\u306a\u6570\u5f0f\u3092\u4f7f\u3044\u307e\u3059\u3002\n\n\n<b>NRR = (Starting MRR + Expansion \u2013 Churn \u2013 Downgrades \/ Starting MRR) x 100<\/b>\n\n\n\u30c7\u30fc\u30bf\uff1a\n\n\nStart MRR = $100,000\n\n\nExpansion\uff08\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u306b\u3088\u308b\uff09 = $10,000\n\n\nChurn rate = (5*100,000\/100 = $5,000)\n\n\nDowngrades = $2,000\n\n\n\u305d\u308c\u3067\u306f\u3001\u4e0a\u8a18\u306e\u4f8b\u306e\u6570\u5024\u3092\u6b21\u306e\u3088\u3046\u306b\u5f53\u3066\u306f\u3081\u307e\u3059\u3002\n\n\nNRR = ( [$100,000 + $10,000 \u2013 $5,000 \u2013 $2,000] \/ $100, 000) * 100\n\n\nNRR = ( [$110,000 \u2013 $7,000] \/ $100, 000) * 100\n\n\nNRR = ( $103,000 \/ $100,000) *100\n\n\nNRR = 1.03 * 100\n\n\nNRR = 103\n\n\n\u3057\u305f\u304c\u3063\u3066\u3001\u8cb4\u793e\u306eNRR\u306f103%\u3067\u3059\u3002\n\n\n\u6b21\u306b\u3001\u5f53\u6708\u306eMRR\u898b\u8fbc\u307f\u304c$300,000\u3067\u3042\u308b\u3068\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u30a2\u30c3\u30d7\u30bb\u30eb\u3068\u30af\u30ed\u30b9\u30bb\u30eb\u306b\u3088\u308a\u8ffd\u52a0\u53ce\u76ca\u3068\u3057\u3066$30,000\u3092\u5275\u51fa\u3057\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u3001\u5f53\u6708\u306e\u9867\u5ba2\u30c1\u30e3\u30fc\u30f3\u7387\u306f20%\u3067\u3042\u308b\u305f\u3081\u3001MRR\u3092$60,000\uff08$30,000 MRR\u306e20% = $60,000\uff09\u5931\u3044\u307e\u3057\u305f\u3002\u3055\u3089\u306b\u3001\u4e00\u90e8\u9867\u5ba2\u304c\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u3092\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9\u3057\u305f\u3053\u3068\u3067\u3001$5,000\u306e\u53ce\u76ca\u3092\u5931\u3044\u307e\u3057\u305f\u3002\n\n\n\u30c7\u30fc\u30bf\u3092\u6574\u7406\u3057\u307e\u3057\u3087\u3046\uff1a\n\n\nStart MRR = $300,000\n\n\nExpansion\uff08\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u306b\u3088\u308b\uff09 = $30,000\n\n\nChurn rate = (20% of $30,000 = $6,000)\n\n\nDowngrades = $5,000\n\n\n\n\n\n\n\n\u305d\u308c\u3067\u306f\u3001\u4e0a\u8a18\u306e\u4f8b\u306e\u6570\u5024\u3092\u6b21\u306e\u3088\u3046\u306b\u5f53\u3066\u306f\u3081\u307e\u3059\u3002\n\n\nNRR = ($300,000 + $30,000 \u2013 $60,000 \u2013 $5,000 \/ $300,000) x 100 = 88.3%\n\n\n\n\n\n\n\n\n\n\n\n<h3>NRR\u8a08\u7b97\u30c4\u30fc\u30eb \u2013 Excel\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/h3>\n\n\n\n\u3088\u308a\u30b7\u30f3\u30d7\u30eb\u306b\u9032\u3081\u305f\u3044\u65b9\u306e\u305f\u3081\u306b\u3001\u6570\u5024\u3092\u5165\u529b\u3067\u304d\u308b<a href=\"https:\/\/docs.google.com\/spreadsheets\/d\/18tmU3B9eH0saDq1URzkpuPx_Q86iwsmPxIeqacmzfOQ\/edit#gid=0\" target=\"_blank\" rel=\"noopener\">\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u306a\u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8<\/a>\u3092\u3054\u7528\u610f\u3057\u307e\u3057\u305f\u3002\n\n\n\n\n\n\n\n\n\u3053\u3053\u3067\u7591\u554f\u304c\u6d6e\u304b\u3076\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002SaaS\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3044\u3066\u300188.3%\u306f\u826f\u3044Net Revenue Retention\u7387\u306a\u306e\u3067\u3057\u3087\u3046\u304b\u3002\u7d50\u8ad6\u304b\u3089\u8a00\u3048\u3070\u2026\u2026\u3042\u307e\u308a\u826f\u3044\u3068\u306f\u8a00\u3048\u307e\u305b\u3093\u3002\u305d\u306e\u7406\u7531\u3092\u8aac\u660e\u3057\u307e\u3059\u3002","show_striped_bar":false,"related_post":null,"include_in_toc":true},{"acf_fc_layout":"knowledge_hub_text_block","title":"SaaS\u4f01\u696d\u306b\u304a\u3051\u308b\u9069\u5207\u306aNet Revenue Retention\u7387\u3068\u306f\uff1f","content":"SaaS\u304a\u3088\u3073\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u578b\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3044\u3066\u3001\u826f\u597d\u306aNet Revenue Retention\u7387\u306f100%\u4ee5\u4e0a\u3067\u3059\u3002100%\u4ee5\u4e0a\u3067\u3042\u308c\u3070\u3001\u30c1\u30e3\u30fc\u30f3\u3084\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9\u306b\u3088\u308b\u6e1b\u53ce\u304c\u3042\u308b\u306b\u3082\u304b\u304b\u308f\u3089\u305a\u3001\u4e8b\u696d\u304c\u6210\u9577\u306e\u5146\u3057\u3092\u793a\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002\n\n\n\u4e00\u65b9\u3067\u3001Net Revenue Retention\u7387\u304c100%\u672a\u6e80\uff08\u5148\u307b\u3069\u306e\u4f8b\u306e\u3068\u304a\u308a\uff09\u3067\u3042\u308c\u3070\u3001\u73fe\u72b6\u3067\u306f\u53ce\u76ca\u304c\u76ee\u6e1b\u308a\u3057\u3066\u304a\u308a\u3001\u305d\u306e\u7d50\u679c\u3068\u3057\u3066\u6210\u9577\u3057\u3066\u3044\u306a\u3044\u3053\u3068\u3092\u793a\u3057\u307e\u3059\u3002\n\n\n\u4ee5\u4e0b\u306f\u3001<a href=\"https:\/\/customersuccessbox.com\/blog\/what-is-a-good-net-retention-rate-in-saas\/\" target=\"_blank\" rel=\"noopener\">NRR\u304c120\u4ee5\u4e0a<\/a>\u306e\u4f01\u696d\u3067\u3059\u3002\n\n\n\n<ul>\n<li aria-level=\"1\">Snowflake \u2013 169%<\/li>\n<li aria-level=\"1\">Twilio \u2013 155%<\/li>\n<li aria-level=\"1\">Datadog \u2013 146%<\/li>\n<li aria-level=\"1\">Slack \u2013 143%<\/li>\n<li aria-level=\"1\">Zoom \u2013 140%<\/li>\n<li aria-level=\"1\">Elastic \u2013 130%<\/li>\n<li aria-level=\"1\">Crowdstrike \u2013 128%<\/li>\n<\/ul><a href=\"https:\/\/www.saasbrief.com\/2020\/retention\/?open-article-id=14927335&amp;article-title=what-s-a-good-net-retention-rate-in-saas-&amp;blog-domain=saastr.com&amp;blog-title=saastr\" target=\"_blank\" rel=\"noopener\">SaaSBrief<\/a>\u306e\u30c7\u30fc\u30bf\u306b\u3088\u308b\u3068\u3001\u6b21\u306e\u3068\u304a\u308a\u3067\u3059\u3002\n\n\n100%\u4ee5\u4e0b \u2014 \u8ab2\u984c\u306e\u539f\u56e0\u3092\u8abf\u67fb\u3057\u3001\u7279\u5b9a\u3059\u308b\u3002\n\n\n110% \u2014 \u696d\u754c\u30d9\u30f3\u30c1\u30de\u30fc\u30af\uff08120%\uff09\u3068\u6bd4\u8f03\u3057\u3066\u4e2d\u592e\u5024\u3002120%\u4ee5\u4e0a\u3067\u3042\u308c\u3070\u3001\u65e2\u5b58\u9867\u5ba2\u304b\u3089\u306e\u5065\u5168\u306a\u53ce\u76ca\u6210\u9577\u304c\u898b\u8fbc\u3081\u3001\u4e8b\u696d\u306f\u9806\u8abf\u3068\u8a00\u3048\u307e\u3059\u3002\n\n\n\u3068\u306f\u3044\u3048\u3001Net Revenue Retention\u7387\u304c90%\u524d\u5f8c\u3067\u3082\u3001\u826f\u3044\u5146\u5019\u3068\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002\u3044\u304f\u3064\u304b\u306e\u8abf\u6574\u3092\u884c\u3048\u3070\u3001\u6210\u9577\u306b\u5411\u3051\u305f\u73fe\u5b9f\u7684\u306a\u9053\u7b4b\u304c\u898b\u3048\u3066\u304f\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\n\n\n\u3067\u306f\u3001Net Revenue Retention\u7387\u3092100%\u4ee5\u4e0a\u306b\u3059\u308b\u306b\u306f\u3001\u3069\u3046\u3059\u308c\u3070\u3088\u3044\u306e\u3067\u3057\u3087\u3046\u304b\u3002","show_striped_bar":false,"related_post":null,"include_in_toc":true},{"acf_fc_layout":"knowledge_hub_text_block","title":"WEBINAR","content":"<h4>\u52dd\u3066\u308b\u300cGood-Better-Best\u300d\u4fa1\u683c\u6226\u7565\u3092\u69cb\u7bc9\u3059\u308b<\/h4><p>\u4fa1\u683c\u8a2d\u5b9a\u3068\u30d1\u30c3\u30b1\u30fc\u30b8\u30f3\u30b0\u306f\u3001\u65b0\u898f\u9867\u5ba2\u3092\u7372\u5f97\u3059\u308b\u305f\u3081\u306e\u6700\u3082\u5f37\u529b\u306a\u624b\u6bb5\u306e\u4e00\u3064\u3067\u3042\u308b\u4e00\u65b9\u3067\u3001\u30de\u30a4\u30f3\u30c9\u30bb\u30c3\u30c8\u306e\u5927\u304d\u306a\u8ee2\u63db\u304c\u6c42\u3081\u3089\u308c\u308b\u9818\u57df\u3067\u3082\u3042\u308a\u307e\u3059\u3002\u305d\u3053\u3067\u79c1\u305f\u3061\u306f\u3001\u5b9f\u969b\u306e\u4e8b\u4f8b\u3001\u5177\u4f53\u7684\u306a\u30ac\u30a4\u30c0\u30f3\u30b9\u3001\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3092\u7d44\u307f\u8fbc\u3093\u30603D Pricing and Packaging\uff08P&amp;P\uff09Framework\u3092\u958b\u767a\u3057\u307e\u3057\u305f\u3002<\/p><p><a href=\"https:\/\/www.zuora.com\/resource\/create-a-winning-good-better-best-pricing-strategy-2\/\">\u4eca\u3059\u3050\u767b\u9332<\/a><\/p>","show_striped_bar":false,"related_post":null,"include_in_toc":true},{"acf_fc_layout":"knowledge_hub_text_block","title":"Net Revenue Retention\u3092\u6539\u5584\u3059\u308b\u65b9\u6cd5","content":"\u4e8b\u696d\u304c\u9577\u671f\u7684\u306b\u5b58\u7d9a\u3059\u308b\u305f\u3081\u306b\u306f\u3001Net Revenue Retention\u7387\u306e\u6539\u5584\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u76ee\u6a19\u306f\u6b21\u306e\u53d6\u308a\u7d44\u307f\u306b\u3088\u3063\u3066\u9054\u6210\u3067\u304d\u307e\u3059\u3002\n\n\n\n<ol>\n<li aria-level=\"1\"><a href=\"\/jp?page_id=186623\" target=\"_blank\" rel=\"noopener\">\u9867\u5ba2\u30c1\u30e3\u30fc\u30f3\u306e\u524a\u6e1b<\/a><\/li>\n<li aria-level=\"1\">\u62e1\u5f35\u53ce\u76ca\uff08Expansion revenue\uff09\u306e\u5897\u52a0<\/li>\n<li aria-level=\"1\">\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9\u306e\u9632\u6b62<\/li>\n<\/ol>\n\n\n\n\n\n\n\n\n\u305d\u308c\u305e\u308c\u306b\u3064\u3044\u3066\u3001\u5b9f\u884c\u3067\u304d\u308b\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002\n\n\n\n\n\n\n\n\n\n\n\n<h3>\u9867\u5ba2\u30c1\u30e3\u30fc\u30f3\u3092\u6291\u3048\u3001Net Revenue Retention\u3092\u6539\u5584\u3059\u308b\u65b9\u6cd5<\/h3>\n\n\n\n\n\n\n\n\n\u9867\u5ba2\u30c1\u30e3\u30fc\u30f3\u306f\u3001Net Revenue Retention\u7387\u304c\u4f4e\u304f\u306a\u308b\u6700\u5927\u306e\u8981\u56e0\u3067\u3042\u308b\u3053\u3068\u304c\u4e00\u822c\u7684\u3067\u3059\u3002\u30c1\u30e3\u30fc\u30f3\u7387\u304c\u9577\u671f\u9593\u306b\u308f\u305f\u3063\u3066\u9ad8\u3044\u307e\u307e\u3060\u3068\u3001\u65b0\u898f\u9867\u5ba2\u3092\u3044\u304f\u3089\u7372\u5f97\u3057\u3066\u3082\u3001\u62e1\u5f35\u53ce\u76ca\u3092\u3069\u308c\u3060\u3051\u5275\u51fa\u3057\u3066\u3082\u3001\u4e8b\u696d\u306f\u5371\u6a5f\u306b\u9665\u308a\u307e\u3059\u3002\u9867\u5ba2\u30c1\u30e3\u30fc\u30f3\u3092\u524a\u6e1b\u3059\u308b\u65b9\u6cd5\u306f\u4ee5\u4e0b\u306e\u3068\u304a\u308a\u3067\u3059\u3002\n\n\n\n\n\n\n\n\n\n\n\n<h3>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\uff08CS\uff09\u30c1\u30fc\u30e0\u306b\u6295\u8cc7\u3059\u308b<\/h3><ul>\n<li>CS\u30c1\u30fc\u30e0\u306f\u3001\u4f01\u696d\u3068\u306e\u826f\u597d\u306a\u95a2\u4fc2\u6027\u3092\u69cb\u7bc9\u3057\u3001\u9867\u5ba2\u304c\u8cb4\u793e\u304b\u3089\u671f\u5f85\u3057\u305f\u4fa1\u5024\u3092\u78ba\u5b9f\u306b\u5f97\u3089\u308c\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002Gartner\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u3046\u3061<a href=\"https:\/\/www.gartner.com\/smarterwithgartner\/drive-customer-loyalty-and-retention-through-service\" target=\"_blank\" rel=\"noopener\">15%<\/a>\u304c\u4fa1\u5024\u3092\u4ed8\u52a0\u3059\u308b\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u4fa1\u5024\u304c\u9ad8\u307e\u308b\u30b5\u30fc\u30d3\u30b9\u3092\u7d4c\u9a13\u3057\u305f\u9867\u5ba2\u306f\u7d99\u7d9a\u3057\u3084\u3059\u3044\u3053\u3068\u3082\u793a\u5506\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u628a\u63e1\u3057\u3066\u304a\u304f\u3079\u304d<a href=\"https:\/\/info.churnzero.com\/webinars\/customer-success-and-saas-metrics-crash-course\" target=\"_blank\" rel=\"noopener\">\u4e3b\u8981\u306aSaaS\u6307\u6a19\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u6307\u6a19<\/a>\u306e\u6982\u8981\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/li>\n<\/ul><h3>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u6539\u5584\u3059\u308b<\/h3><ul>\n<li>\u9867\u5ba2\u304c\u5e0c\u671b\u3059\u308b\u624b\u6bb5\u3067\u5bb9\u6613\u306b\u9023\u7d61\u3067\u304d\u308b\u3001\u5f37\u56fa\u306a\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u3092\u6574\u5099\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3001\u96fb\u8a71\u3001\u30e1\u30fc\u30eb\u3001\u5145\u5b9f\u3057\u305fFAQ\u30da\u30fc\u30b8\u306a\u3069\u304c\u8a72\u5f53\u3057\u307e\u3059\u3002<\/li>\n<\/ul><h3>\u30a4\u30f3\u30bb\u30f3\u30c6\u30a3\u30d6\u3092\u63d0\u4f9b\u3059\u308b<\/h3><ul>\n<li>\u30a4\u30f3\u30bb\u30f3\u30c6\u30a3\u30d6\u306e\u63d0\u4f9b\u306f\u3001\u9867\u5ba2\u306b\u4e88\u60f3\u5916\u306e\u8ffd\u52a0\u4fa1\u5024\u3092\u63d0\u4f9b\u3067\u304d\u308b\u305f\u3081\u3001\u96e2\u8131\u9632\u6b62\u306b\u6709\u52b9\u3067\u3059\u3002\u4f8b\u3048\u3070\u3001\u5272\u5f15\u3001\u7279\u5178\u3001\u30c8\u30e9\u30a4\u30a2\u30eb\u671f\u9593\u306e\u5ef6\u9577\u306a\u3069\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul><h3>\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5f37\u5316\u3059\u308b<\/h3><ul>\n<li>\u30d7\u30ed\u30c0\u30af\u30c8\u306e\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3001\u512a\u308c\u305f\u4e8b\u4f8b\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u65b0\u305f\u306a\u6d3b\u7528\u65b9\u6cd5\u306a\u3069\u3092\u4f1d\u3048\u308b\u305f\u3081\u3001\u9867\u5ba2\u3068\u5b9a\u671f\u7684\u306b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53d6\u308a\u307e\u3057\u3087\u3046\u3002\u30e1\u30fc\u30eb\u30cb\u30e5\u30fc\u30b9\u30ec\u30bf\u30fc\u3084SNS\u3067\u306e\u767a\u4fe1\u306a\u3069\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002<\/li>\n<\/ul><h3>\u88fd\u54c1\u3092\u5b9a\u671f\u7684\u306b\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3057\u6539\u5584\u3059\u308b<\/h3><ul>\n<li>\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u57fa\u3065\u3044\u3066\u88fd\u54c1\u3092\u6539\u5584\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u4fa1\u5024\u3092\u7d99\u7d9a\u7684\u306b\u9ad8\u3081\u3066\u304f\u3060\u3055\u3044\u3002\u4fa1\u5024\u304c\u9ad8\u307e\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306f\u8cb4\u793e\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u6295\u8cc7\u5bfe\u52b9\u679c\uff08ROI\uff09\u304c\u6642\u9593\u3068\u3068\u3082\u306b\u5411\u4e0a\u3057\u3066\u3044\u308b\u3068\u611f\u3058\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/li>\n<\/ul><h3>\u62e1\u5f35\uff08Expansion\uff09\u3092\u5897\u3084\u3057\u3001Net Revenue Retention\u3092\u6539\u5584\u3059\u308b\u65b9\u6cd5<\/h3>\n\n\n\n\n\n\n\n\n\u30c1\u30e3\u30fc\u30f3\u3078\u306e\u5bfe\u7b56\u304c\u3067\u304d\u305f\u3089\u3001\u65e2\u5b58\u9867\u5ba2\u57fa\u76e4\u304b\u3089\u751f\u307f\u51fa\u3055\u308c\u308b\u53ce\u76ca\u3092\u5897\u3084\u3059\u3053\u3068\u304c\u3001Net Revenue Retention\u7387\u3092\u6539\u5584\u3059\u308b\u3082\u3046\u4e00\u3064\u306e\u6709\u52b9\u306a\u65b9\u6cd5\u3067\u3059\u3002\u62e1\u5f35\u53ce\u76ca\u3092\u5897\u3084\u3059\u65b9\u6cd5\u306f\u4ee5\u4e0b\u306e\u3068\u304a\u308a\u3067\u3059\u3002\n\n\n\n\n\n\n\n\n\n\n\n<h3>\u65b0\u3057\u3044\u30d7\u30ec\u30df\u30a2\u30e0\u6a5f\u80fd\u3092\u5c0e\u5165\u3059\u308b<\/h3><ul>\n<li>\u30d7\u30ed\u30c0\u30af\u30c8\u306b\u65b0\u6a5f\u80fd\u3092\u8ffd\u52a0\u3059\u308b\u3053\u3068\u306f\u3001\u9867\u5ba2\u306b\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3078\u306e\u95a2\u5fc3\u3092\u6301\u3063\u3066\u3082\u3089\u3046\u6709\u52b9\u306a\u65b9\u6cd5\u3067\u3059\u3002\u8ffd\u52a0\u6a5f\u80fd\u306f\u9867\u5ba2\u30cb\u30fc\u30ba\u3092\u53cd\u6620\u3057\u3066\u3044\u308b\u5fc5\u8981\u304c\u3042\u308a\u3001\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u5206\u6790\u306b\u3088\u3063\u3066\u628a\u63e1\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul><h3>\u5272\u5f15\u3092\u63d0\u4f9b\u3059\u308b<\/h3><ul>\n<li>\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3084\u30a2\u30c9\u30aa\u30f3\u306e\u5272\u5f15\u306f\u3001\u9867\u5ba2\u306b\u8ffd\u52a0\u8cfc\u5165\u3092\u4fc3\u3059\u6709\u52b9\u306a\u65b9\u6cd5\u3067\u3059\u3002\u4f8b\u3048\u3070\u3001\u6700\u8fd1\u53cb\u4eba\u3092\u7d39\u4ecb\u3057\u305f\u65e2\u5b58\u9867\u5ba2\u3084\u3001\u5e74\u984d\u8ab2\u91d1\u306b\u7533\u3057\u8fbc\u3093\u3060\u9867\u5ba2\u306b\u5272\u5f15\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul><h3>\u30d0\u30f3\u30c9\u30eb\u3092\u4f5c\u6210\u3059\u308b<\/h3><ul>\n<li>\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u30bb\u30c3\u30c8\u306b\u3059\u308b\uff08\u30d0\u30f3\u30c9\u30eb\u3059\u308b\uff09\u3053\u3068\u3067\u3001\u8ca9\u58f2\u3092\u4f38\u3070\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002\u30a2\u30c3\u30d7\u30bb\u30eb\u3084\u30af\u30ed\u30b9\u30bb\u30eb\u3092\u3069\u306e\u3088\u3046\u306b\u8a34\u6c42\u3059\u308c\u3070\u76f8\u4e92\u88dc\u5b8c\u3068\u306a\u308b\u304b\u3092\u691c\u8a0e\u3057\u3001\u540c\u6642\u8cfc\u5165\u306b\u5bfe\u3057\u3066\u5272\u5f15\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3082\u6709\u52b9\u3067\u3059\u3002<\/li>\n<\/ul><h3>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u3092\u63d0\u4f9b\u3059\u308b<\/h3><ul>\n<li>\u4e0a\u4f4d\u30d7\u30e9\u30f3\u306e\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u306f\u3001\u62e1\u5f35\u53ce\u76ca\u3092\u5897\u3084\u3059\u6709\u52b9\u306a\u65b9\u6cd5\u306b\u306a\u308a\u5f97\u307e\u3059\u3002\u3088\u308a\u591a\u304f\u652f\u6255\u3046\u3053\u3068\u3067\u5f97\u3089\u308c\u308b\u4fa1\u5024\u3092\u4f53\u9a13\u3057\u3066\u3082\u3089\u3046\u3053\u3068\u3067\u3001\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u306e\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u53ef\u80fd\u6027\u3092\u9ad8\u3081\u3089\u308c\u307e\u3059\u3002\u3042\u308f\u305b\u3066\u3001<a href=\"https:\/\/www.zuora.com\/jp\/?post_type=guides&amp;p=327786\" target=\"_blank\" rel=\"noopener\">\u30d5\u30ea\u30fc\u30df\u30a2\u30e0\u30e2\u30c7\u30eb<\/a>\u3082\u691c\u8a0e\u3059\u308b\u3068\u3088\u3044\u3067\u3057\u3087\u3046\u3002<\/li>\n<\/ul><h3>\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9\u3092\u9632\u304e\u3001Net Revenue Retention\u3092\u6539\u5584\u3059\u308b\u65b9\u6cd5<\/h3>\n\n\n\n\n\n\n\n\n\u9867\u5ba2\u304c\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9\u3059\u308b\u5834\u5408\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u4f55\u304b\u304c\u4fa1\u683c\u306b\u898b\u5408\u3046\u4fa1\u5024\u3092\u6b63\u5f53\u5316\u3067\u304d\u3066\u3044\u306a\u3044\u3053\u3068\u3092\u793a\u3059\u660e\u78ba\u306a\u30b5\u30a4\u30f3\u3067\u3059\u3002\u9867\u5ba2\u304c\u89e3\u7d04\u306b\u81f3\u308b\u306e\u3092\u9632\u3050\u305f\u3081\u306b\u3082\u3001\u3053\u308c\u3089\u306e\u8ab2\u984c\u306b\u76f4\u3061\u306b\u5bfe\u51e6\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9\u3092\u9632\u3050\u65b9\u6cd5\u306f\u4ee5\u4e0b\u306e\u3068\u304a\u308a\u3067\u3059\u3002\n\n\n\n\n\n\n\n\n\n\n\n<h3>\u5e74\u984d\u8ab2\u91d1\u3092\u4fc3\u9032\u3059\u308b<\/h3><ul>\n<li>\u9867\u5ba2\u304c\u5e74\u984d\u3092\u524d\u6255\u3044\u3059\u308b\u3068\u3001\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9\u3092\u6c42\u3081\u308b\u3053\u3068\u306a\u304f\u9577\u671f\u7684\u306b\u7d99\u7d9a\u3059\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u307e\u308a\u307e\u3059\u3002\u307e\u3060\u5b9f\u65bd\u3057\u3066\u3044\u306a\u3044\u5834\u5408\u306f\u3001\u5e74\u984d\u30d7\u30e9\u30f3\u3078\u306e\u52a0\u5165\u306b\u5bfe\u3057\u3066\u5272\u5f15\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u691c\u8a0e\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/li>\n<\/ul><h3>\u6700\u3082\u4fa1\u5024\u306e\u9ad8\u3044\u6a5f\u80fd\u3092\u8a34\u6c42\u3059\u308b<\/h3><ul>\n<li>\u652f\u6255\u984d\u306b\u5bfe\u3057\u3066\u3069\u308c\u3060\u3051\u306e\u4fa1\u5024\u3092\u5f97\u3089\u308c\u3066\u3044\u308b\u304b\u3092\u9867\u5ba2\u306b\u793a\u305b\u308c\u3070\u3001\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9\u306e\u53ef\u80fd\u6027\u3092\u4e0b\u3052\u3089\u308c\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u30d7\u30ec\u30df\u30a2\u30e0\u30d7\u30e9\u30f3\u9650\u5b9a\u306e\u6a5f\u80fd\u3092\u9867\u5ba2\u304c\u78ba\u5b9f\u306b\u7406\u89e3\u3057\u3066\u3044\u308b\u72b6\u614b\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/li>\n<\/ul><h3>\u9867\u5ba2\u306b\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9\u7406\u7531\u3092\u5c0b\u306d\u308b<\/h3><ul>\n<li>\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9\u3092\u9078\u629e\u3057\u305f\u9867\u5ba2\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u304c\u671f\u5f85\u306b\u5c4a\u3044\u3066\u3044\u306a\u3044\u9818\u57df\u3092\u7279\u5b9a\u3067\u304d\u307e\u3059\u3002\u305d\u306e\u3046\u3048\u3067\u6539\u5584\u306b\u53d6\u308a\u7d44\u3081\u3070\u3001\u5c06\u6765\u7684\u306b\u9867\u5ba2\u304c\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9\u3057\u306b\u304f\u304f\u306a\u308a\u307e\u3059\u3002<\/li>\n<\/ul>","show_striped_bar":false,"related_post":null,"include_in_toc":true},{"acf_fc_layout":"knowledge_hub_text_block","title":"Net Revenue Retention\u3068Gross Revenue Retention\u306e\u6bd4\u8f03","content":"Gross Revenue Retention\uff08GRR\uff09\u3082\u3001SaaS\u4f01\u696d\u304c\u72b6\u6cc1\u628a\u63e1\u306e\u305f\u3081\u306b\u78ba\u8a8d\u3067\u304d\u308b\u6307\u6a19\u306e\u4e00\u3064\u3067\u3059\u3002GRR\u3082\u4f01\u696d\u304c\u7dad\u6301\u3057\u3066\u3044\u308b\u7d99\u7d9a\u53ce\u76ca\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002\u305f\u3060\u3057NRR\u3068\u306f\u7570\u306a\u308a\u3001\u30a2\u30c3\u30d7\u30bb\u30eb\u3084\u30af\u30ed\u30b9\u30bb\u30eb\u306b\u3088\u308b\u62e1\u5f35\u53ce\u76ca\u306f\u542b\u307f\u307e\u305b\u3093\u3002\u305d\u306e\u305f\u3081\u3001Gross Revenue Retention\u306f\u5e38\u306bNet Revenue Retention\u7387\u3068\u540c\u7b49\u307e\u305f\u306f\u305d\u308c\u4ee5\u4e0b\u3068\u306a\u308a\u3001100%\u3092\u8d85\u3048\u308b\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3002\n\n\nGRR\u306f\u7d99\u7d9a\u53ce\u76ca\u306e\u307f\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u305f\u3081\u3001\u8ca1\u52d9\u4e88\u6e2c\u3092\u884c\u3046\u969b\u306b\u306fNRR\u3088\u308a\u4fdd\u5b88\u7684\u306a\u6307\u6a19\u3068\u306a\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u4e8b\u696d\u306e\u8ca1\u52d9\u5065\u5168\u6027\u3092\u91cd\u8996\u3059\u308b\u6295\u8cc7\u5bb6\u3068\u5bfe\u8a71\u3059\u308b\u969b\u306b\u628a\u63e1\u3057\u3066\u304a\u304f\u3079\u304d\u6570\u5024\u3067\u3059\u3002\n\n\n\n\n\n\n\nNRR\u3068GRR\u306f\u3044\u305a\u308c\u3082SaaS\u4f01\u696d\u306b\u3068\u3063\u3066\u91cd\u8981\u6307\u6a19\u3067\u3059\u304c\u3001NRR\u306f\u9867\u5ba2\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306e\u3042\u3089\u3086\u308b\u5074\u9762\u3092\u5305\u542b\u3059\u308b\u305f\u3081\u3001\u4e8b\u696d\u6210\u9577\u3092\u3088\u308a\u5305\u62ec\u7684\u306b\u6349\u3048\u3089\u308c\u308b\u6307\u6a19\u3067\u3059\u3002","show_striped_bar":false,"related_post":null,"include_in_toc":true},{"acf_fc_layout":"knowledge_hub_text_block","title":"Net Revenue Retention\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\uff08CS\uff09","content":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\u306f\u3001\u3042\u3089\u3086\u308b\u4f01\u696d\u306eNet Revenue Retention\u3092\u63a8\u9032\u3059\u308b\u3046\u3048\u3067\u91cd\u8981\u306a\u5f79\u5272\u3092\u62c5\u3044\u307e\u3059\u3002\n\n\n\u65e2\u5b58\u9867\u5ba2\u306b\u4fa1\u5024\u3092\u63d0\u4f9b\u3057\u3001\u95a2\u4e0e\u5ea6\u3068\u6e80\u8db3\u5ea6\u3092\u7dad\u6301\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u3084\u8ab2\u984c\u306b\u95a2\u3059\u308b\u5353\u8d8a\u3057\u305f\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3057\u3001\u4f01\u696d\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u305d\u308c\u3089\u306e\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u306b\u3069\u306e\u3088\u3046\u306b\u6709\u52b9\u306b\u5bfe\u51e6\u3067\u304d\u308b\u304b\u3092\u660e\u3089\u304b\u306b\u3057\u307e\u3059\u3002\n\n\n<a href=\"https:\/\/podcasts.apple.com\/us\/podcast\/net-revenue-retention-is-the-new-north-star-the\/id1538449270?i=1000577253447\" target=\"_blank\" rel=\"noopener\">The Revenue Hustle<\/a>\u306e\u30dd\u30c3\u30c9\u30ad\u30e3\u30b9\u30c8\u3067\u3001Gainsight\u306eCustomer Success\u62c5\u5f53\u30b7\u30cb\u30a2\u30c7\u30a3\u30ec\u30af\u30bf\u30fc\u3067\u3042\u308bMichael Maday\u6c0f\u306f\u3001\u4f01\u696d\u306eNRR\u3092\u63a8\u9032\u3059\u308b\u3046\u3048\u3067\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u91cd\u8981\u6027\u306b\u3064\u3044\u3066\u6b21\u306e\u3088\u3046\u306b\u8a9e\u3063\u3066\u3044\u307e\u3059\u3002\n\n\n\u201c<i>No one knows the customer better than we do. No one knows the challenges that they have, the solution that we have, and how those two things can meet together and organically grow an account<\/i>.\u201d\n\n\n\u540c\u6c0f\u306f\u3055\u3089\u306b\u3001 \u201c<i>We\u2019re also, in some ways, the protector of our customers from our partners in sales.\u201d\u00a0<\/i>\u3068\u3082\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002CS\u30c1\u30fc\u30e0\u306f\u3001\u9867\u5ba2\u30cb\u30fc\u30ba\u3068\u4f01\u696d\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6574\u5408\u3055\u305b\u308b\u3046\u3048\u3067\u6700\u9069\u306a\u7acb\u3061\u4f4d\u7f6e\u306b\u3042\u308a\u307e\u3059\u3002\u9069\u5207\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u793a\u3057\u3001\u9867\u5ba2\u95a2\u4fc2\u3092\u7d99\u7d9a\u7684\u306b\u80b2\u3080\u3053\u3068\u3067\u3001\u65e2\u5b58\u9867\u5ba2\u5185\u3067\u306e\u6210\u9577\u304c\u9032\u307f\u3001\u305d\u306e\u7d50\u679c\u3068\u3057\u3066Net Revenue Retention\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002\n\n\nMichael\u6c0f\u306f\u3001 \u201c<i>Having your CS team influence growth and be accountable for growth gives you checks and balances.<\/i>\u201c \u3068\u63d0\u6848\u3057\u3066\u3044\u307e\u3059\u3002\n\n\n\n\n\n\n\nNRR\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u76f8\u95a2\u306b\u3064\u3044\u3066\u306f\u3001McKinsey\u306b\u3088\u308bGainsight CEO\u3078\u306e\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u300c<a href=\"https:\/\/www.mckinsey.com\/industries\/technology-media-and-telecommunications\/our-insights\/net-retention-and-customer-success-gainsight-ceo-nick-mehta-on-winning-at-saas\" target=\"_blank\" rel=\"noopener\">Net retention and customer success: Gainsight CEO Nick Mehta on winning at SaaS<\/a>\u300d\u3082\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002","show_striped_bar":false,"related_post":null,"include_in_toc":true},{"acf_fc_layout":"knowledge_hub_text_block","title":"Net Revenue Retention\u306e\u30c8\u30e9\u30c3\u30ad\u30f3\u30b0\u306b\u304a\u3051\u308b\u8ab2\u984c","content":"Net Revenue Retention\u306e\u91cd\u8981\u6027\u306f\u8a00\u3046\u307e\u3067\u3082\u3042\u308a\u307e\u305b\u3093\u304c\u3001\u305d\u306e\u30c8\u30e9\u30c3\u30ad\u30f3\u30b0\u306b\u306f\u8ab2\u984c\u304c\u751f\u3058\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u3068\u3044\u3046\u306e\u3082\u3001\u5fc5\u8981\u30c7\u30fc\u30bf\u304c\u8907\u6570\u306e\u30bd\u30fc\u30b9\u306b\u5206\u6563\u3057\u3066\u3044\u308b\u305f\u3081\u3067\u3059\u3002\u4e3b\u306a\u8ab2\u984c\u306f\u4ee5\u4e0b\u306e\u3068\u304a\u308a\u3067\u3059\u3002\n\n\n\n<ol>\n<li aria-level=\"1\">\u6307\u6a19\u306e\u4e00\u8cab\u6027\uff1aNRR\u306f\u63a1\u7528\u3059\u308b\u7b97\u51fa\u65b9\u6cd5\u306b\u3088\u3063\u3066\u6570\u5f0f\u304c\u7570\u306a\u308a\u307e\u3059\uff08\u4f8b\uff1a\u958b\u59cbMRR\u3068\u7d42\u4e86MRR\u3001\u62e1\u5f35\u53ce\u76ca\u3092\u542b\u3081\u308b\uff0f\u9664\u5916\u3059\u308b\u7b49\uff09\u3002\u4e8b\u696d\u30e2\u30c7\u30eb\u3001\u4fa1\u683c\u6226\u7565\u3001\u4f1a\u8a08\u5b9f\u52d9\u306b\u5909\u66f4\u304c\u3042\u308b\u5834\u5408\u3001\u671f\u9593\u3084\u6bd4\u8f03\u3092\u8de8\u3044\u3067\u7b97\u51fa\u65b9\u6cd5\u306e\u4e00\u8cab\u6027\u3092\u62c5\u4fdd\u3059\u308b\u3053\u3068\u306f\u96e3\u3057\u304f\u306a\u308a\u5f97\u307e\u3059\u3002<\/li>\n<li aria-level=\"1\">\u30d9\u30f3\u30c1\u30de\u30fc\u30af\uff1a\u696d\u754c\u6a19\u6e96\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u304c\u4e0d\u8db3\u3057\u3066\u3044\u308b\u305f\u3081\u3001Net Revenue Retention\u7387\u3092\u540c\u696d\u4ed6\u793e\u3084\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3068\u6bd4\u8f03\u3059\u308b\u3053\u3068\u306f\u56f0\u96e3\u306b\u306a\u308a\u5f97\u307e\u3059\u3002\u9069\u5207\u306a\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u30c7\u30fc\u30bf\u3092\u7279\u5b9a\u30fb\u53ce\u96c6\u3057\u3001\u4e8b\u696d\u56fa\u6709\u306e\u72b6\u6cc1\u306b\u7167\u3089\u3057\u3066\u89e3\u91c8\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u5834\u5408\u3082\u3042\u308a\u307e\u3059\u3002<\/li>\n<li aria-level=\"1\">\u30c8\u30e9\u30c3\u30ad\u30f3\u30b0\u983b\u5ea6<b>\uff1a<\/b>\u00a0Net Revenue Retention\u7387\u306e\u30c8\u30e9\u30c3\u30ad\u30f3\u30b0\u3067\u306f\u3001\u9867\u5ba2\u884c\u52d5\u3001\u5e02\u5834\u52d5\u5411\u3001\u4e8b\u696d\u6226\u7565\u306e\u5909\u5316\u3092\u6349\u3048\u308b\u305f\u3081\u306b\u3001\u5b9a\u671f\u7684\u306a\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3068\u66f4\u65b0\u304c\u5fc5\u8981\u306b\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002\u9069\u5207\u306a\u30c8\u30e9\u30c3\u30ad\u30f3\u30b0\u983b\u5ea6\u3084\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\u983b\u5ea6\u306e\u6c7a\u5b9a\u306b\u306f\u3001\u4e8b\u696d\u898f\u6a21\u3001\u8907\u96d1\u6027\u3001\u5229\u7528\u53ef\u80fd\u306a\u30c7\u30fc\u30bf\u30ea\u30bd\u30fc\u30b9\u306b\u5fdc\u3058\u3066\u3001\u6642\u9593\u3068\u52b4\u529b\u3092\u8981\u3057\u307e\u3059\u3002<\/li>\n<\/ol>","show_striped_bar":false,"related_post":null,"include_in_toc":true},{"acf_fc_layout":"knowledge_hub_text_block","title":"NRR\u306f\u8ab0\u304c\u30aa\u30fc\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u6301\u3064\u3079\u304d\u304b","content":"NRR\u306e\u30aa\u30fc\u30ca\u30fc\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\u304c\u62c5\u3046\u3079\u304d\u3067\u3059\u3002\u3053\u308c\u306f\u30011,000\u540d\u8d85\u306eCS\u30ea\u30fc\u30c0\u30fc\u3092\u5bfe\u8c61\u3068\u3057\u305f<a href=\"https:\/\/churnzero.com\/ebooks\/2022-customer-success-leadership-study\/\" target=\"_blank\" rel=\"noopener\">2022 Customer Success Leadership study<\/a>\u306b\u57fa\u3065\u304f\u898b\u89e3\u3067\u3059\u3002\u305f\u3060\u3057\u3001NRR\u306fCS\u30c1\u30fc\u30e0\u306e\u53d6\u308a\u7d44\u307f\u3060\u3051\u3067\u6c7a\u307e\u308b\u308f\u3051\u3067\u306f\u306a\u3044\u70b9\u3082\u7406\u89e3\u3057\u3066\u304a\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\n\n\n\n\n\n\n\n\nNRR\u306f\u3001\u55b6\u696d\u3001\u30d7\u30ed\u30c0\u30af\u30c8\u3001\u8ca1\u52d9\u3001\u7d4c\u55b6\u5c64\u306a\u3069\u8907\u6570\u90e8\u9580\u304b\u3089\u306e\u30a4\u30f3\u30d7\u30c3\u30c8\u3001\u52aa\u529b\u3001\u6226\u7565\u3001\u9023\u643a\u304c\u5fc5\u8981\u3067\u3059\u3002\u306a\u305c\u306a\u3089\u3001NRR\u306f\u65e2\u5b58\u9867\u5ba2\u3092\u7dad\u6301\u3057\u3001\u305d\u3053\u304b\u3089\u3088\u308a\u591a\u304f\u306e\u53ce\u76ca\u3092\u751f\u307f\u51fa\u3059\u4f01\u696d\u306e\u80fd\u529b\u3092\u53cd\u6620\u3059\u308b\u304b\u3089\u3067\u3059\u3002\n\n\n\n\n\n\n\n\n\n\n\n<h3>NRR\u306f\u9867\u5ba2\u4e2d\u5fc3\u306e\u6307\u6a19<\/h3>\n\n\n\n\n\u4e0a\u56f3\u306e\u3068\u304a\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\u306b\u3068\u3063\u3066NRR\u306f\u3001\u6210\u529f\u3092\u6e2c\u308b\u6700\u91cd\u8981\u6307\u6a19\u3067\u3059\u3002\n\n\n\n\u4e0a\u56f3\u304c\u793a\u3059\u3068\u304a\u308a\u3001\u3088\u308a\u898f\u6a21\u304c\u5927\u304d\u304f\u53ce\u76ca\u6c34\u6e96\u306e\u9ad8\u3044CS\u30c1\u30fc\u30e0\u307b\u3069\u3001\u4f4e\u53ce\u76ca\u5e2f\u306e\u5c0f\u898f\u6a21\u4f01\u696d\u3088\u308a\u3082NRR\u3092\u91cd\u8996\u3059\u308b\u50be\u5411\u304c\u3042\u308a\u307e\u3059\u3002\n\n\n\n\n\n\n\n\u3053\u308c\u306f\u3001CS\u304c\u4e00\u9762\u7684\u306a\u300c\u30cf\u30d4\u30cd\u30b9\u30c1\u30fc\u30e0\u300d\u3067\u306f\u306a\u304f\u3001\u3088\u308a\u53ce\u76ca\u3068\u76f4\u7d50\u3059\u308b\u6a5f\u80fd\u3078\u3068\u79fb\u884c\u3057\u3064\u3064\u3042\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002\n\n\n\n\n\n\n\n\n\n\n\n<h3>\u30c1\u30fc\u30e0\u898f\u6a21\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3001\u9867\u5ba2\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u304cNRR\u306b\u4e0e\u3048\u308b\u5f71\u97ff<\/h3>\n\n\n\n2020 Customer Leadership Study\u3067\u306f\u3001NRR\u3068\u30c1\u30fc\u30e0\u898f\u6a21\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3001\u9867\u5ba2\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u9593\u306b\u4e00\u5b9a\u306e\u76f8\u95a2\u304c\u3042\u308b\u3053\u3068\u304c\u793a\u3055\u308c\u3066\u3044\u307e\u3059\u3002\n\n\n\n\u540c\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5c0e\u5165\u3057\u3066\u3044\u308b\u30c1\u30fc\u30e0\u306e57%\u306f\u3001100%\u3092\u4e0a\u56de\u308b\u30dd\u30b8\u30c6\u30a3\u30d6\u306aNRR\u3068\u306a\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u5185\u8a33\u306f\u3001NRR\u304c101%\u301c110%\u306e\u30c1\u30fc\u30e0\u304c36%\u3001110%\u4ee5\u4e0a\u304c21%\u3067\u3059\u3002\n\n\n\n\n\n\n\n\n\u540c\u8abf\u67fb\u306f\u307e\u305f\u3001\u4e0a\u56f3\u306e\u3068\u304a\u308a\u3001NRR\u3068CS\u30c1\u30fc\u30e0\u306e\u62e1\u5927\u3068\u306e\u9593\u306b\u3082\u6b63\u306e\u76f8\u95a2\u304c\u3042\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002\u56de\u7b54\u8005491\u540d\u306b\u57fa\u3065\u304f\u3068\u3001NRR\u304c110%\u4ee5\u4e0a\u306e\u4f01\u696d\u306e\u3046\u3061309\u793e\u8d85\uff0863%\uff09\u304c\u3001CS\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u62e1\u5927\u3057\u3066\u3044\u308b\u3068\u56de\u7b54\u3057\u307e\u3057\u305f\u3002\n\n\n\n\n\n\n\n\n\n\n\n<h3>\u8981\u70b9<\/h3>\n\n\n\nNet Revenue Retention\u306f\u3001\u30c1\u30e3\u30fc\u30f3\u3084\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9\u306b\u3088\u308b\u6e1b\u53ce\u3092\u76f8\u6bba\u3067\u304d\u308b\u3060\u3051\u306e\u53ce\u76ca\u3092\u65e2\u5b58\u9867\u5ba2\u304b\u3089\u751f\u307f\u51fa\u305b\u3066\u3044\u308b\u304b\u3092\u5224\u65ad\u3059\u308b\u305f\u3081\u306e\u91cd\u8981\u6307\u6a19\u3067\u3059\u3002\n\n\n\u7279\u5b9a\u6708\u306eNet Revenue Retention\u7387\u3092\u7b97\u51fa\u3059\u308b\u306b\u306f\u3001\u6b21\u306e\u6570\u5f0f\u3092\u7528\u3044\u307e\u3059\u3002\n\n\n<b>NRR = Starting MRR + Expansion \u2013 Churn \u2013 Downgrades \/ Starting MRR<\/b>\n\n\n\u5e74\u6b21\u53ce\u76ca\u306b\u57fa\u3065\u3044\u3066\u7b97\u51fa\u3057\u305f\u3044\u5834\u5408\u306f\u3001\u3053\u306e\u6570\u5f0f\u306eMRR\u3092Annual Recurring Revenue\uff08ARR\uff09\u306b\u7f6e\u304d\u63db\u3048\u307e\u3059\u3002\n\n\n\u7406\u60f3\u7684\u306b\u306f\u3001Net Revenue Retention\u7387\u306f100%\u4ee5\u4e0a\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u305d\u308c\u3092\u4e0b\u56de\u3063\u3066\u3044\u3066\u3082\u3001\u307e\u3060\u614c\u3066\u308b\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u672c\u8a18\u4e8b\u3067\u5171\u6709\u3057\u305f\u8003\u3048\u65b9\u306b\u6cbf\u3063\u3066\u3001\u30c1\u30e3\u30fc\u30f3\u306e\u524a\u6e1b\u3001\u62e1\u5f35\u53ce\u76ca\u306e\u5897\u52a0\u3001\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9\u306e\u9632\u6b62\u306b\u53d6\u308a\u7d44\u3080\u3053\u3068\u3067\u3001NRR\u306f\u6539\u5584\u3067\u304d\u307e\u3059\u3002\n\n\nGross Revenue Retention\uff08GRR\uff09\u3082\u91cd\u8981\u306aSaaS\u6307\u6a19\u3067\u3059\u304c\u3001NRR\u3068\u306f\u7570\u306a\u308a\u62e1\u5f35\u53ce\u76ca\u3092\u8003\u616e\u3057\u307e\u305b\u3093\u3002\u305d\u306e\u305f\u3081\u3001\u4e8b\u696d\u306e\u5c06\u6765\u306e\u8ca1\u52d9\u6210\u9577\u3092\u8a55\u4fa1\u3059\u308b\u3046\u3048\u3067\u3001\u3088\u308a\u4fdd\u5b88\u7684\u306a\u6307\u6a19\u3068\u306a\u308a\u307e\u3059\u3002\u305f\u3060\u3057\u3001NRR\u306f\u9867\u5ba2\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306e\u3042\u3089\u3086\u308b\u5074\u9762\u3092\u8003\u616e\u3059\u308b\u305f\u3081\u3001\u6210\u9577\u3092\u3088\u308a\u5305\u62ec\u7684\u306b\u6e2c\u5b9a\u3067\u304d\u307e\u3059\u3002\n\n\n\u6307\u6a19\u306e\u4e00\u8cab\u6027\u3001\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3001\u30c8\u30e9\u30c3\u30ad\u30f3\u30b0\u983b\u5ea6\u306f\u3001NRR\u3092\u30c8\u30e9\u30c3\u30ad\u30f3\u30b0\u3059\u308b\u3046\u3048\u3067\u306e\u8ab2\u984c\u306e\u4e00\u90e8\u3067\u3059\u3002\n\n\nNRR\u306f\u9867\u5ba2\u4e2d\u5fc3\u306e\u6307\u6a19\u3067\u3042\u308a\u3001CS\u30c1\u30fc\u30e0\u304c\u30aa\u30fc\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u6301\u3061\u307e\u3059\u3002","show_striped_bar":false,"related_post":null,"include_in_toc":true}],"faq_title":"FAQs","faq_items":null,"knowledge_hub_archive_url":"","knowledge_hub_archive_label":"","glossary_topic_tax_item":null,"resource_marketo_form_id":"","marketo_form_title":"","marketo_form_sub_title":""},"_links":{"self":[{"href":"https:\/\/www.zuora.com\/jp\/wp-json\/wp\/v2\/guides\/204357","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zuora.com\/jp\/wp-json\/wp\/v2\/guides"}],"about":[{"href":"https:\/\/www.zuora.com\/jp\/wp-json\/wp\/v2\/types\/guides"}],"version-history":[{"count":0,"href":"https:\/\/www.zuora.com\/jp\/wp-json\/wp\/v2\/guides\/204357\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.zuora.com\/jp\/wp-json\/wp\/v2\/media\/206406"}],"wp:attachment":[{"href":"https:\/\/www.zuora.com\/jp\/wp-json\/wp\/v2\/media?parent=204357"}],"wp:term":[{"taxonomy":"content_type","embeddable":true,"href":"https:\/\/www.zuora.com\/jp\/wp-json\/wp\/v2\/content_type?post=204357"},{"taxonomy":"geo","embeddable":true,"href":"https:\/\/www.zuora.com\/jp\/wp-json\/wp\/v2\/geo?post=204357"},{"taxonomy":"growth_initiatives","embeddable":true,"href":"https:\/\/www.zuora.com\/jp\/wp-json\/wp\/v2\/growth_initiatives?post=204357"},{"taxonomy":"parent_guide_categories","embeddable":true,"href":"https:\/\/www.zuora.com\/jp\/wp-json\/wp\/v2\/parent_guide_categories?post=204357"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.zuora.com\/jp\/wp-json\/wp\/v2\/industry?post=204357"},{"taxonomy":"persona","embeddable":true,"href":"https:\/\/www.zuora.com\/jp\/wp-json\/wp\/v2\/persona?post=204357"},{"taxonomy":"product_line","embeddable":true,"href":"https:\/\/www.zuora.com\/jp\/wp-json\/wp\/v2\/product_line?post=204357"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/www.zuora.com\/jp\/wp-json\/wp\/v2\/topic?post=204357"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}