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href=\"https:\/\/hbr.org\/2014\/10\/the-value-of-keeping-the-right-customers\">\u8abf\u67fb<\/a>\u306b\u3088\u308b\u3068\u3001\u89e3\u7d04\u7387\u30925%\u524a\u6e1b\u3059\u308b\u3053\u3068\u3067\u3001\u5229\u76ca\u304c25%\u304b\u308995%\u5897\u52a0\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3053\u3068\u304c\u793a\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>\u9867\u5ba2\u751f\u6daf\u4fa1\u5024<\/strong><\/p>\n<p>\u3053\u308c\u306f\u3001\u9867\u5ba2\u304c\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u3068\u5171\u306b\u3044\u308b\u9593\u306b\u3069\u308c\u3060\u3051\u306e\u53ce\u76ca\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u304c\u671f\u5f85\u3055\u308c\u308b\u304b\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u30a2\u30c3\u30d7\u30bb\u30eb\/\u30af\u30ed\u30b9\u30bb\u30eb\u3084\u65e2\u5b58\u9867\u5ba2\u304b\u3089\u306e\u7e70\u308a\u8fd4\u3057\u8cfc\u5165\u306e\u30d3\u30b8\u30cd\u30b9\u30dd\u30c6\u30f3\u30b7\u30e3\u30eb\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u305f\u3081\u3001\u53ce\u76ca\u4fdd\u6301\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u9ad8\u3044LTV\u306f\u3001\u9867\u5ba2\u304c\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u5bfe\u3057\u3066\u3088\u308a\u591a\u304f\u306e\u53ce\u76ca\u3092\u751f\u307f\u51fa\u3059\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u3001\u3088\u308a\u9ad8\u3044NRR\u3092\u3082\u305f\u3089\u3059\u3053\u3068\u3092\u793a\u3057\u307e\u3059\u3002<\/p>\n<p><strong>\u7dcf\u53ce\u76ca<\/strong><\/p>\n<p>\u3053\u308c\u306f\u3001\u4f1a\u8a08\u4e0a\u306e\u62e1\u5f35\u3084\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3092\u8003\u616e\u305b\u305a\u306b\u9867\u5ba2\u304b\u3089\u7dad\u6301\u3055\u308c\u305f\u53ce\u76ca\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002\u9ad8\u3044\u7dcf\u53ce\u76ca\u306f\u3001\u65e2\u5b58\u306e\u9867\u5ba2\u304b\u3089\u3088\u308a\u591a\u304f\u306e\u53ce\u76ca\u3092\u751f\u307f\u51fa\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u3001NRR\u306b\u30d7\u30e9\u30b9\u306e\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u305f\u3060\u3057\u3001\u3053\u308c\u306f\u4e8b\u696d\u5229\u76ca\u306e\u5b9f\u969b\u306e\u4fa1\u5024\u3092\u53cd\u6620\u3057\u3066\u3044\u308b\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a\u3068\u30d1\u30c3\u30b1\u30fc\u30b8\u30f3\u30b0\u6226\u7565<\/strong><\/p>\n<p>\u9867\u5ba2\u306b\u67d4\u8edf\u3067\u500b\u5225\u5316\u3055\u308c\u305f\u4ed8\u52a0\u4fa1\u5024\u306e\u3042\u308b\u4fa1\u683c\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306f\u3001\u9867\u5ba2\u7dad\u6301\u3092\u4fc3\u9032\u3057\u3001\u7d14\u53ce\u76ca\u306e\u7dad\u6301\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <a href=\"https:\/\/www.mckinsey.com\/~\/media\/mckinsey\/business%20functions\/marketing%20and%20sales\/our%20insights\/ebook%20the%20hidden%20power%20of%20pricing%20how%20b2b%20companies%20can%20unlock%20profit\/the-hidden-power-of-pricing.pdf\">studies<\/a> \u30d3\u30b8\u30cd\u30b9\u306e\u4fa1\u683c\u8a2d\u5b9a\u3092\u4f53\u7cfb\u7684\u306b\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u3001\u53ce\u76ca\u6027\u306b\u6301\u7d9a\u7684\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3053\u3068\u304c\u308f\u304b\u308a\u307e\u3057\u305f\u3002<\/p>","show_striped_bar":false,"related_post":null,"include_in_toc":true},{"acf_fc_layout":"knowledge_hub_text_block","title":"\u30cd\u30c3\u30c8\u53ce\u76ca\u7dad\u6301\u7387\u306e\u8a08\u7b97\u65b9\u6cd5","content":"<p class=\"elementor-widget-container\">\u7d14\u53ce\u76ca\u4fdd\u6301\u7387\u3092\u8a08\u7b97\u3059\u308b\u306b\u306f\u3001\u307e\u305a\u7279\u5b9a\u306e\u671f\u9593\u306e\u5b9a\u671f\u53ce\u76ca\u3092\u6c7a\u5b9a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u5b9a\u671f\u7684\u306a\u304a\u5ba2\u69d8\u304b\u3089\u6bce\u6708\u307e\u305f\u306f\u6bce\u5e74\u53d7\u3051\u53d6\u308b\u3053\u3068\u304c\u671f\u5f85\u3055\u308c\u308b\u7dcf\u53ce\u76ca\u3067\u3059\u3002<\/p>\n\n<p class=\"elementor-widget-container\">NRR\u306e\u516c\u5f0f\uff1a<\/p>\n\n<p class=\"elementor-widget-container\">NRR = \uff08\u958b\u59cb\u6642\u306eMRR + \u62e1\u5f35 - \u30c1\u30e3\u30fc\u30f3 - \u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9 \/ \u958b\u59cb\u6642\u306eMRR\uff09\u00d7 100<\/p>","show_striped_bar":false,"related_post":null,"include_in_toc":true},{"acf_fc_layout":"knowledge_hub_image_media","image":217821,"caption":"","include_in_toc":false},{"acf_fc_layout":"knowledge_hub_text_block","title":"","content":"<p>\u5b9a\u671f\u53ce\u76ca\u306e\u6570\u5024\u3092\u628a\u63e1\u3057\u305f\u3089\u3001\u30a2\u30c3\u30d7\u30bb\u30eb\u3084\u30af\u30ed\u30b9\u30bb\u30eb\u306a\u3069\u306e\u62e1\u5f35\u304b\u3089\u306e\u8ffd\u52a0\u53ce\u76ca\u3092\u52a0\u3048\u308b\u3079\u304d\u3067\u3059\u3002\u305d\u3057\u3066\u3001\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9\u3084\u9867\u5ba2\u306e\u96e2\u8131\u306b\u3088\u3063\u3066\u5931\u308f\u308c\u305f\u53ce\u76ca\u3092\u5dee\u3057\u5f15\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u4f8b1\uff1a\u9ad8\u3044\u7d14\u53ce\u76ca\u7dad\u6301\u7387\uff08NRR\uff09\u306e\u30b1\u30fc\u30b9<\/p>\n<p>\u4f8b\u3068\u3057\u3066\u3001\u5fa1\u793e\u306e\u6708\u6b21\u7d4c\u5e38\u53ce\u76ca\uff08MRR\uff09\u304c\u4eca\u6708100,000\u30c9\u30eb\u304b\u3089\u30b9\u30bf\u30fc\u30c8\u3057\u305f\u30b1\u30fc\u30b9\u3092\u8003\u3048\u3066\u307f\u307e\u3057\u3087\u3046\u3002\u305d\u306e\u5f8c\u3001\u65e2\u5b58\u9867\u5ba2\u3078\u306e\u30a2\u30c3\u30d7\u30bb\u30eb\u3068\u30af\u30ed\u30b9\u30bb\u30eb\u306b\u3088\u308a\u300110,000\u30c9\u30eb\u306e\u8ffd\u52a0\u53ce\u76ca\u3092\u5275\u51fa\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u306a\u304c\u3089\u3001\u5f53\u6708\u306e\u9867\u5ba2\u89e3\u7d04\u7387\u304c5%\u3067\u3042\u3063\u305f\u305f\u3081\u3001\u6708\u6b21\u53ce\u76ca\u304b\u30895,000\u30c9\u30eb\u304c\u5931\u308f\u308c\u307e\u3057\u305f\u3002\u3055\u3089\u306b\u3001\u4e00\u90e8\u306e\u9867\u5ba2\u304c\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u3092\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9\u3057\u305f\u3053\u3068\u306b\u3088\u308a\u30012,000\u30c9\u30eb\u306e\u53ce\u76ca\u304c\u6e1b\u5c11\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u3053\u306e\u30b7\u30ca\u30ea\u30aa\u306e\u6b63\u5473\u53ce\u76ca\u4fdd\u6301\u7387\u3092\u3069\u306e\u3088\u3046\u306b\u8a08\u7b97\u3057\u307e\u3059\u304b\uff1f\u7c21\u5358\u3067\u3059\u3002\u3053\u306e\u30b7\u30f3\u30d7\u30eb\u306a\u6b63\u5473\u53ce\u76ca\u4fdd\u6301\u306e\u8a08\u7b97\u5f0f\u3092\u4f7f\u7528\u3057\u307e\u3059\u3002<br \/><strong>NRR = \uff08\u958b\u59cb\u6642\u306eMRR + \u62e1\u5f35 - \u30c1\u30e3\u30fc\u30f3 - \u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9 \/ \u958b\u59cb\u6642\u306eMRR\uff09\u00d7 100<\/strong><\/p>\n<p>\u30c7\u30fc\u30bf\uff1a<br \/>\u30b9\u30bf\u30fc\u30c8MRR = $100,000<br \/>\u62e1\u5f35\uff08\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u306b\u3088\u308b\uff09\uff1d10,000\u30c9\u30eb<br \/>\u89e3\u7d04\u7387 = (5*100,000\/100 = $5,000)<br \/>\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9 = $2,000<br \/>\u3055\u3066\u3001\u4e0a\u8a18\u306e\u4f8b\u304b\u3089\u6570\u5024\u3092\u3069\u306e\u3088\u3046\u306b\u5165\u529b\u3059\u308b\u304b\u306f\u6b21\u306e\u3068\u304a\u308a\u3067\u3059\u3002<br \/>NRR = ( [$100,000 + $10,000 \u2013 $5,000 \u2013 $2,000] \/ $100,000) * 100<br \/>NRR = ( [$110,000 \u2013 $7,000] \/ $100,000) * 100<br \/>NRR = ( $103,000 \/ $100,000) *100<br \/>NRR = 1.03 * 100<br \/>NRR = 103<\/p>\n<p>\u3057\u305f\u304c\u3063\u3066\u3001\u5fa1\u793e\u306e\u7d14\u53ce\u76ca\u7dad\u6301\u7387\uff08NRR\uff09\u306f103%\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u6b21\u306b\u3001\u5225\u306e\u30b1\u30fc\u30b9\u3092\u898b\u3066\u307f\u307e\u3057\u3087\u3046\u3002\u4eca\u6708\u3001\u5fa1\u793e\u306e\u6708\u6b21\u7d4c\u5e38\u53ce\u76ca\uff08MRR\uff09\u304c300,000\u30c9\u30eb\u306b\u306a\u308b\u3068\u4e88\u6e2c\u3055\u308c\u3066\u3044\u308b\u3068\u3057\u307e\u3059\u3002\u30a2\u30c3\u30d7\u30bb\u30eb\u3068\u30af\u30ed\u30b9\u30bb\u30eb\u306b\u3088\u308a\u300130,000\u30c9\u30eb\u306e\u8ffd\u52a0\u53ce\u76ca\u3092\u5275\u51fa\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u306a\u304c\u3089\u3001\u5f53\u6708\u306e\u9867\u5ba2\u89e3\u7d04\u7387\u304c20%\u3068\u306a\u308a\u300160,000\u30c9\u30eb\uff08MRR\u306e20%\uff09\u306e\u53ce\u76ca\u304c\u5931\u308f\u308c\u307e\u3057\u305f\u3002\u3055\u3089\u306b\u3001\u4e00\u90e8\u306e\u9867\u5ba2\u306e\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u306e\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9\u306b\u3088\u308a\u30015,000\u30c9\u30eb\u306e\u53ce\u76ca\u304c\u6e1b\u5c11\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u30c7\u30fc\u30bf\u5206\u6790\uff1a<\/p>\n<p>\u958b\u59cb\u6642MRR = 300,000\u30c9\u30eb<br \/>\n\u62e1\u5f35\u53ce\u76ca\uff08\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u306b\u3088\u308b\uff09= 30,000\u30c9\u30eb<br \/>\n\u89e3\u7d04\u7387\u306b\u3088\u308b\u640d\u5931 = (300,000\u30c9\u30eb\u306e20% = 60,000\u30c9\u30eb)<br \/>\n\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9\u306b\u3088\u308b\u640d\u5931 = 5,000\u30c9\u30eb<\/p>\n<p>\u3053\u308c\u3089\u306e\u6570\u5024\u3092\u7d14\u53ce\u76ca\u7dad\u6301\u7387\u306e\u8a08\u7b97\u5f0f\u306b\u4ee3\u5165\u3059\u308b\u3068\uff1a<\/p>\n<p>NRR = (300,000\u30c9\u30eb + 30,000\u30c9\u30eb - 60,000\u30c9\u30eb - 5,000\u30c9\u30eb) \u00f7 300,000\u30c9\u30eb \u00d7 100 = 88.3%<\/p>","show_striped_bar":false,"related_post":null,"include_in_toc":false},{"acf_fc_layout":"knowledge_hub_text_block","title":"NRR\u8a08\u7b97\u6a5f \u2013 Excel\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8","content":"<p>\u3082\u3063\u3068\u7c21\u5358\u306a\u3082\u306e\u3092\u304a\u6c42\u3081\u306a\u3089\u3001\u6570\u5024\u3092\u5165\u529b\u3067\u304d\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u306a\u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8\u3092\u3054\u7528\u610f\u3057\u3066\u3044\u307e\u3059\u3002<\/p>","show_striped_bar":false,"related_post":null,"include_in_toc":true},{"acf_fc_layout":"knowledge_hub_image_media","image":217825,"caption":"","include_in_toc":false},{"acf_fc_layout":"knowledge_hub_text_block","title":"","content":"<p>\u5fa1\u793e\u306e\u3088\u3046\u306a SaaS\u4f01\u696d\u306b\u304a\u3044\u3066\u300188.3%\u3068\u3044\u3046\u7d14\u53ce\u76ca\u7dad\u6301\u7387\u306f\u5341\u5206\u306a\u6c34\u6e96\u3068\u306f\u8a00\u3048\u307e\u305b\u3093\u3002\u3053\u306e\u7406\u7531\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u3054\u8aac\u660e\u3044\u305f\u3057\u307e\u3059\u3002<\/p>","show_striped_bar":false,"related_post":null,"include_in_toc":false},{"acf_fc_layout":"knowledge_hub_text_block","title":"SaaS\u4f01\u696d\u306b\u3068\u3063\u3066\u826f\u3044\u30cd\u30c3\u30c8\u53ce\u76ca\u7dad\u6301\u7387\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f","content":"<p>SaaS\u304a\u3088\u3073\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3044\u3066\u3001\u671b\u307e\u3057\u3044\u7d14\u53ce\u76ca\u7dad\u6301\u7387\uff08NRR\uff09\u306f100%\u4ee5\u4e0a\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002100%\u4ee5\u4e0a\u306e\u7dad\u6301\u7387\u306f\u3001\u89e3\u7d04\u3084\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9\u306b\u3088\u308b\u53ce\u76ca\u640d\u5931\u304c\u3042\u3063\u305f\u3068\u3057\u3066\u3082\u3001\u30d3\u30b8\u30cd\u30b9\u304c\u6210\u9577\u57fa\u8abf\u306b\u3042\u308b\u3053\u3068\u3092\u793a\u3059\u91cd\u8981\u306a\u6307\u6a19\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u4e00\u65b9\u3001\u5148\u307b\u3069\u306e\u4f8b\u3067\u793a\u3057\u305f\u3088\u3046\u306a100%\u3092\u4e0b\u56de\u308b\u7d14\u53ce\u76ca\u7dad\u6301\u7387\u306f\u3001\u73fe\u72b6\u306b\u304a\u3044\u3066\u4f01\u696d\u304c\u53ce\u76ca\u3092\u5931\u3063\u3066\u304a\u308a\u3001\u7d50\u679c\u3068\u3057\u3066\u6210\u9577\u304c\u505c\u6ede\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u72b6\u6cc1\u3067\u306f\u3001\u65e9\u6025\u306a\u6539\u5584\u65bd\u7b56\u306e\u691c\u8a0e\u3068\u5b9f\u884c\u304c\u5fc5\u8981\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u3053\u3061\u3089\u306f\u4f01\u696d\u3067\u3059<a href=\"https:\/\/customersuccessbox.com\/blog\/what-is-a-good-net-retention-rate-in-saas\/\"> NRR120\u4ee5\u4e0a<\/a><\/p>\n<ul>\n<li>\n<p>\u30b9\u30ce\u30fc\u30d5\u30ec\u30fc\u30af \u2013 169%<\/p>\n<\/li>\n<li>\n<p>\u30c8\u30a5\u30a4\u30ea\u30aa \u2013 155%<\/p>\n<\/li>\n<li>\n<p>Datadog \u2013 146%<\/p>\n<\/li>\n<li>\n<p>\u30b9\u30e9\u30c3\u30af \u2013 143%<\/p>\n<\/li>\n<li>\n<p>\u30ba\u30fc\u30e0 \u2013 140%<\/p>\n<\/li>\n<li>\n<p>\u30a8\u30e9\u30b9\u30c6\u30a3\u30c3\u30af \u2013 130%<\/p>\n<\/li>\n<li>\n<p>\u30af\u30e9\u30a6\u30c9\u30b9\u30c8\u30e9\u30a4\u30af \u2013 128%<\/p>\n<\/li>\n<\/ul>\n<p>\u30c7\u30fc\u30bf\u306b\u3088\u308b\u3068 <a href=\"https:\/\/www.saasbrief.com\/2020\/retention\/?open-article-id=14927335&amp;article-title=what-s-a-good-net-retention-rate-in-saas-&amp;blog-domain=saastr.com&amp;blog-title=saastr\"><strong>SaaS\u30d6\u30ea\u30fc\u30d5:<\/strong><\/a><\/p>\n<p>\u7d14\u53ce\u76ca\u7dad\u6301\u7387\uff08NRR\uff09\u306e\u8a55\u4fa1\u57fa\u6e96\uff1a<\/p>\n<p>100%\u4ee5\u4e0b\u306e\u5834\u5408 \u2014 \u901f\u3084\u304b\u306b\u539f\u56e0\u306e\u8abf\u67fb\u3068\u7279\u5b9a\u3092\u884c\u3044\u3001\u6539\u5584\u7b56\u3092\u8b1b\u3058\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>110%\u306e\u5834\u5408\u3001\u696d\u754c\u6a19\u6e96\u3068\u6bd4\u8f03\u3057\u3066\u4e2d\u592e\u5024\u306b\u4f4d\u7f6e\u3057\u3066\u3044\u307e\u3059\u3002120%\u4ee5\u4e0a\u3092\u9054\u6210\u3057\u3066\u3044\u308b\u4f01\u696d\u306f\u3001\u65e2\u5b58\u9867\u5ba2\u304b\u3089\u306e\u5065\u5168\u306a\u53ce\u76ca\u6210\u9577\u3092\u5b9f\u73fe\u3057\u3066\u304a\u308a\u3001\u671b\u307e\u3057\u3044\u6210\u9577\u8ecc\u9053\u306b\u4e57\u3063\u3066\u3044\u308b\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n<p>\u305f\u3060\u3057\u300190%\u7a0b\u5ea6\u306e\u7d14\u53ce\u76ca\u7dad\u6301\u7387\u3067\u3042\u3063\u3066\u3082\u3001\u305d\u308c\u306f\u5fc5\u305a\u3057\u3082\u60b2\u89b3\u7684\u306a\u72b6\u6cc1\u3092\u793a\u3059\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u9069\u5207\u306a\u65bd\u7b56\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u3001\u6301\u7d9a\u7684\u306a\u6210\u9577\u3078\u306e\u9053\u7b4b\u3092\u78ba\u7acb\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u3067\u306f\u3001\u7d14\u53ce\u76ca\u7dad\u6301\u7387\u3092100%\u4ee5\u4e0a\u306b\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u5177\u4f53\u7684\u306b\u3069\u306e\u3088\u3046\u306a\u53d6\u308a\u7d44\u307f\u304c\u5fc5\u8981\u3068\u306a\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/p>","show_striped_bar":false,"related_post":null,"include_in_toc":true},{"acf_fc_layout":"knowledge_hub_text_block","title":"\u30a6\u30a7\u30d3\u30ca\u30fc","content":"","show_striped_bar":false,"related_post":null,"include_in_toc":true},{"acf_fc_layout":"knowledge_hub_image_media","image":224526,"caption":"","include_in_toc":false},{"acf_fc_layout":"knowledge_hub_text_block","title":"","content":"<p><strong>\u52dd\u3064\u305f\u3081\u306e\u30b0\u30c3\u30c9\u30fb\u30d9\u30bf\u30fc\u30fb\u30d9\u30b9\u30c8\u4fa1\u683c\u6226\u7565\u3092\u4f5c\u6210\u3059\u308b<\/strong><\/p>\n<p>\u4fa1\u683c\u8a2d\u5b9a\u3068\u30d1\u30c3\u30b1\u30fc\u30b8\u30f3\u30b0\u6226\u7565\u306f\u3001\u65b0\u898f\u9867\u5ba2\u3092\u7372\u5f97\u3059\u308b\u305f\u3081\u306e\u6700\u3082\u52b9\u679c\u7684\u306a\u624b\u6bb5\u306e\u4e00\u3064\u3067\u3059\u304c\u3001\u540c\u6642\u306b\u6700\u3082\u5927\u304d\u306a\u30de\u30a4\u30f3\u30c9\u30bb\u30c3\u30c8\u306e\u8ee2\u63db\u3092\u5fc5\u8981\u3068\u3059\u308b\u9818\u57df\u3067\u3082\u3042\u308a\u307e\u3059\u3002\u3053\u306e\u8ab2\u984c\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u3001\u5f53\u793e\u3067\u306f\u5b9f\u4f8b\u306b\u57fa\u3065\u304f\u5177\u4f53\u7684\u306a\u30ac\u30a4\u30c0\u30f3\u30b9\u3068\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3092\u7d44\u307f\u8fbc\u3093\u3060\u30013D\u4fa1\u683c\u8a2d\u5b9a\u30fb\u30d1\u30c3\u30b1\u30fc\u30b8\u30f3\u30b0\uff08P&P\uff09\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u958b\u767a\u3044\u305f\u3057\u307e\u3057\u305f\u3002<\/p>\n<p><a href=\"\/jp?page_id=191309\">\u4eca\u3059\u3050\u767b\u9332<\/a><\/p>","show_striped_bar":false,"related_post":null,"include_in_toc":false},{"acf_fc_layout":"knowledge_hub_text_block","title":"\u30cd\u30c3\u30c8\u53ce\u76ca\u7dad\u6301\u7387\u3092\u6539\u5584\u3059\u308b\u65b9\u6cd5","content":"<p class=\"elementor-widget-container\">\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u306e\u7d14\u53ce\u76ca\u7dad\u6301\u7387\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u306f\u3001\u9577\u671f\u7684\u306b\u30d3\u30b8\u30cd\u30b9\u3092\u5b58\u7d9a\u3055\u305b\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u306a\u30b9\u30c6\u30c3\u30d7\u3067\u3059\u3002\u305d\u306e\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u65b9\u6cd5\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n<ol>\n<li>\n<p><a href=\"https:\/\/www.zuora.com\/jp\/?post_type=glossary&amp;p=277162\" target=\"_blank\" rel=\"noopener\">\u9867\u5ba2\u96e2\u308c\u306e\u524a\u6e1b<\/a><\/p>\n<\/li>\n<li>\n<p>\u62e1\u5927\u3059\u308b\u53ce\u76ca\u306e\u5897\u52a0<\/p>\n<\/li>\n<li>\n<p>\u30c0\u30a6\u30f3\u30b0\u30ec\u30fc\u30c9\u306e\u9632\u6b62<\/p>\n<\/li>\n<\/ol>\n\n\n\n<p class=\"elementor-widget-container\">\u305d\u308c\u305e\u308c\u306b\u5bfe\u3057\u3066\u53d6\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u884c\u52d5\u3092\u898b\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>","show_striped_bar":false,"related_post":null,"include_in_toc":true},{"acf_fc_layout":"knowledge_hub_text_block","title":"\u9867\u5ba2\u96e2\u308c\u3092\u6e1b\u3089\u3057\u3001\u7d14\u53ce\u76ca\u7dad\u6301\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u65b9\u6cd5","content":"<p class=\"elementor-element elementor-element-48e6045 elementor-widget elementor-widget-text-editor\" data-id=\"48e6045\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\u9867\u5ba2\u96e2\u308c\u306f\u901a\u5e38\u3001\u4f4e\u3044\u7d14\u53ce\u76ca\u4fdd\u6301\u7387\u306e\u6700\u5927\u306e\u539f\u56e0\u3067\u3059\u3002\u96e2\u8131\u7387\u304c\u9577\u671f\u9593\u306b\u308f\u305f\u3063\u3066\u9ad8\u3059\u304e\u308b\u5834\u5408\u3001\u65b0\u898f\u9867\u5ba2\u3092\u3069\u308c\u3060\u3051\u7372\u5f97\u3057\u3066\u3082\u3001\u62e1\u5f35\u53ce\u76ca\u3092\u3069\u308c\u3060\u3051\u751f\u307f\u51fa\u3057\u3066\u3082\u3001\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u306f\u5371\u967a\u306b\u3055\u3089\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u96e2\u308c\u3092\u6e1b\u3089\u3059\u305f\u3081\u306e\u65b9\u6cd5\u3092\u3044\u304f\u3064\u304b\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p class=\"elementor-element elementor-element-48e6045 elementor-widget elementor-widget-text-editor\" data-id=\"48e6045\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\uff08CS\uff09\u306b\u6295\u8cc7\u3059\u308b<\/strong><\/p>\n<p class=\"elementor-element elementor-element-48e6045 elementor-widget elementor-widget-text-editor\" data-id=\"48e6045\" data-element_type=\"widget\" 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class=\"elementor-element elementor-element-48e6045 elementor-widget elementor-widget-text-editor\" data-id=\"48e6045\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u6539\u5584\u3059\u308b<\/strong><\/p>\n<p class=\"elementor-element elementor-element-48e6045 elementor-widget elementor-widget-text-editor\" data-id=\"48e6045\" data-element_type=\"widget\" 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data-id=\"48e6045\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\u30a4\u30f3\u30bb\u30f3\u30c6\u30a3\u30d6\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306f\u3001\u4e88\u671f\u305b\u306c\u4ed8\u52a0\u4fa1\u5024\u3092\u9867\u5ba2\u306b\u4e0e\u3048\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u304c\u96e2\u308c\u308b\u306e\u3092\u9632\u3050\u7d20\u6674\u3089\u3057\u3044\u65b9\u6cd5\u3067\u3059\u3002\u4f8b\u3048\u3070\u3001\u5272\u5f15\u3001\u7121\u6599\u30b5\u30fc\u30d3\u30b9\u3001\u307e\u305f\u306f\u8a66\u7528\u671f\u9593\u306e\u5ef6\u9577\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p class=\"elementor-element elementor-element-48e6045 elementor-widget elementor-widget-text-editor\" data-id=\"48e6045\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><strong>\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5897\u3084\u3059<\/strong><\/p>\n<p class=\"elementor-element elementor-element-48e6045 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href=\"https:\/\/churnzero.com\/ebooks\/2022-customer-success-leadership-study\/\" target=\"_blank\" 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